ACT Fibernet Complaints & Reviews

Tickets:
[protected]
[protected]

I raised 2 tickets. One for shifting connection to new address. And one to remove box from old address. Both tickets are not processed for a month. I called customer service and nodal officer multiple times. But still it's not resolved. I don't know what to do. I have escalated to all levels.

Technicians calling me and asking the address and landmark. Then they are...

I have registered a complain no:[protected] dated 06 august 2018 on customer care to remove the box.
But without removing the same, complain was closed. I have escalated the same to nodal officers complain no: [protected] dated 18 august 2018. But no use.

On 23 sep 2018, complain no:[protected]. When i checked with your customer care, they told if need to remove the box, will do the disconnecion for my house. I told...

I dont have internet for the last 2days since we hit by a storm on last wednesday..
I waited for 2 days no one rectified the issue.. I called technical support they told that it will taken care by 24 hrs again i called after 24 hrs again they said 2 to 4 hrs.. They said repeatdly this answer only.. I dont know why they are working in support team... If i m asking about my issue request they are answering like a rude.. One of the customer...

I would like to escalate the issue that i am facing with act broadband, every few days i am getting a link down due to which the internet does not work. I have to keep raising tickets, during which the internet services are not working. I have not faced such problems even with bsnl. If link goes down act should have system to track and fix the issue, even before it hampers the service.

I sometimes work from home, the link...

I recently took new connection for 6 month. The cable guy put cable in wrong place which is not convenient to me. When the payment collection guy came for payment i told to shift cable, he told that "i'll give complain so other guy shift it"
It's passed one week no one coming and shifting. Mean time i tried to raise complain on 66272727 but never connected always their represntative are busy. But i[censored] try as a new customer u will definitely...

Hi,

My registered account number is [protected]. Every month, at least once or twice there is a optical fiber cut in my area (At least that's what the customer service tells me). Every time this issue happens, it takes 1-2 days to rectify. I do not understand how, just in my specific area, there are such frequent fiber cuts. What kind of optical fiber cuts itself twice every month?...

I booked for the internet connection in kattigenahalli bangalore, the executives came for collecting the money and other personal datas. With aadhar card he did the process, and asked me for the payment of 3750, as i was availing the 3 months connection. All process was ok and he gave a 3-4 days time for setting up the connection. Eventually when 7 days passes i called the server guy for queries and he told they will send someone. Eventually...

I have been contacting act fibernet people for last 3 days but there is no response at all. They just registered complaint with no processing status nothing i tried to contact them but they are not available to give response it seems. I need justice. Please do needful this people just taking money from people not giving proper service.#[protected]...

Internet connection is down for last 5 days in balapur, hyderabad. Despite several complaints issue is still not resolved. Paying hefty amount upfront to get good service but feeling cheated. It seems company is least bothered about consumer concerns and only making money company has a sla of 24 hrs to fix the issue and it's a prepaid service where company is charging upfront for every month....

I have been using ACT fibrenet since 2014. Offlate i am facing problem with connectivity. Its almost everyday i call the customer care and raise a issue. They were fixing it for that moment. This kept on happening for 2-3 weeks. From past one week i have been told that the place where the Junction box was kept has to be relocated. The Internet stopped working completly from 20-Sep-18.
Today i was told that they cannot relocate the...

Whenever power goes off, internet goes off in vijaywada. Only recently it came to realisation that act is cheating big time on its consumers by not providing the backup to junction box. When requested, they say its in middle of the billing cycle, we can't provide.

And on further request, they close the complaint saying it's provided but in reality nothing added etc.

This is a big time cheating to it's consumers....

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BroadbandBeam...

Respected sir/madam

My name is polisetty revanth kumar. (Ba;llb)
I am a act fiber net customer since from 2 years above my customer id — [protected]
We have 6 act fiber net connection s in my shops our id nos s — 1) [protected] (2) [protected] (3) [protected] (4) [protected] (5) [protected]
I preferred so many friends to take & use act fiber net they re using
But some days before i had facing...

I have moved to hyderabad to kochi, due to this, i have register compliant to act for disconnection. My connection was disconnected but still i didn't get refund from act.

Date of the incident: 02st august 2018
Ticket register : [protected] and [protected].
Account number is[protected]
Request for refund.

I have send almost more than 10 emails to act, but there is no response and i tried...

I have opted for new ACT connection on 11sep 2018. The representative from ACT assured me of connection within 3 days. But it been 10 days and still no connection. The customer care is repeteadly giving false information. They are giving false claims such as fiber wire is soaked in rains, engineer is on leave, person not available in that area. Customer care executive giving phone number of the person whom the task is allocated but the executive...

Hi,

I have placed a request to move the act internet connection from hall to other room 2 weeks before. 7 times called the customer support. Escalation done by talking to senior officer. Engineer gave a call and inquired about the address and said he will come in 1/2 hour. This happened 5 days before.

I think, they will treat the customer who pays bill not on time frame. If someone like me pay in advance they...

We have asked for disconnection of services of act fibernet since we have to get transfer to bangalore from hyderabad and customer care people have mentioned us to take new connection in bangalore and they will refund the money back. It is been 2 months we have not recieved any update from customer care even after continous follow-ups. Is it possible to go consumer court for the above problem?...

Sir...
The connection is lost since October 9th but we already paid for the 6 months pack there is no option but to stay and this disconnection problem occurred 4 times within the one month of subscription but this time disconnection is more than one month ...
And now we called the customer care 100 times but not resolving the problem and also the customer care executives is not behaving good every time I don't know what to...

It been more than a week we are not getting internet in my house (Kadugodi, bangalore). This type of issue i faced so many times. So that i go for
Disconnection/cancellation of services on 16 sep 2018, but till now act didn't disconnect. Cancel my services. My user id is[protected] and the connection name of "ashis kumar mallick". Please cancel my connection as soon as possible....

My account id is[protected] and my is Naveen. Today my connection got suspended. I have been contacting there customer care from past 2 weeks and they are just registering the complaint and no action is taken till now, every time they say that it will be removed within 24 hours but not no action is taken till now. I was supposed to receive 50 Rs per month for using electricity from my location. I didn’t receive amount as mentioned from...