ACT Fibernet Complaints & Reviews

I'have taken a new connection in ACT Storm Plan for 6 Months. Installation Completed. ACT Homepage appeared, Trying login it's showing "Unable to Login, Please contact customer care". I have called Sales Team, Installation Team, Customer Care, Nodal Office, Appelate Authority, Customer Care & Helpdesk. No one is resolving the issue. Atleast they are not even to answer the call. I am requesting refund.

Client Details:
USER...

I have opted for a act broad band connection and paid amount of rs.7, 427 (6 months rent) on 29-aug-2018 for chennai pallikaranai location. There was no progress on the connection and when i called up the customer care, they said that connection was not possible in my location and registered a refund request for the amount paid. Since then i have called them n number of times but the amount is not yet paid back.

Cusomer account...

I paid on act app for the broadband service of rs.1782 and paid the amount via credit card. The connection was not provided due to local issues (Amrutha value apartment, nallurahalli, bangalore).

Since after payment no other process was initiated, i requested for refund in may month. Since then it was i who called the company several times asking for refund and the status. Till now no proper action is taken nor the refund...

On sept 17 i paid to act executive, on oct 5th they fixed box in my location, pulled wire to my home. But no connection till now i haven't seen login page in my laptop. Worst service i used airtel broadband, gsn broad band, ticona, hath way. I found act-bangalore is worst not even comparison with others. Every time they will tell ticket created & updated ticket thats it. I am closing my connection (Account no[protected]
Registered...

Hi team,

Act wifi is not working for the past 2 days. I raised a request in act app and i was contacted by the customer care and they confirmed that they will send a technician to my home to check and resolve the issue.

But no one contacted me today (07/10/2018) and i contacted the act customer care 4 times today and every time different person attended my call and i have to explain them the issue all over again....

Hi team,

I had requested for new conndection with act broadband on 11th september, 2018. A guy named s charan sent another guy to collect the amount 1250 to provide the services. I was doubtful on the guy but i still gave 1250 rs to him and he promised to provide the services by sept 13, 2018. On 13th nobody turned up, i then called the customer care of act and was told that they will have to install a box which will have...

Hi, im a act fibernet user since 5+ years. Recently i dractivated my conection for 3 months. Now i want to re activate my connection. I tried calling to customer team, theres no response from their side. I literally called like 100 time, everytime i called eaither they tell ti wait for the care executive or else busy. Got frustrated by your service. There should be minimum responsibility to note our problems with your service. And there is...

Dear act team,

Iam one of your loyal customers. I have been calling to customer care number and nodal officer number from the past three days that my wifi (Act network) is not working, nobody is responded to our repeated calls till now. Samething happened last month for almost four days, i went to act office in mehdipatnam and complained about this. After two days they resolved the issue. We asked about the refund for those...

I have sent this below mail also still there is no response
Kindly do the needful.

Hi,

I'm very much disappointed with act fiber net this is rideculess

No one came to install WiFi router till this date I have paid the amount on Thursday one week completed they just gave me a mail with ID [protected]
What do I do with ID I lost my project also,
No one responded till now.
If...

All

I would like to express my worst experience i encountered with act fiber net. I requested a new connections on 23rd september 2018 and was promised that i would get the connection with in 3working day however did not get any calls or notification regarding the connection.
So finally on 26th i called, in fact i have been calling every day with out a miss to follow up but the customer service team has provided the...

Hi team,

I request you to kindly arrange to get the router shifted from ground floor to second floor.

Address:

Axio biosolutions pvt.
#541, 5th main, 16th cross, indiranagar 2nd stage, bengaluru, karnataka 560038
Ph: [protected] / mr. Harish - contact person

Do the needful at the earliest.

Account no :[protected]
User name : 11344498
Reg...

Dear team,

Ticket number#[protected] is not resolved more than 48hrs.
Everytime periyar nagar support team is closing the tickets without providing proper support to customer.
I am totally disappointed with current act fiber connection and their support staff (Response from them is very horrible). Support staff's are not speaking professionally. Day by day connection performance is going bad.
I am afraid...

I have already informed the person who comes to collect the internet bill that i'm disconnecting the service. It has been almost two months that i have disconnected.

On date 29/09/2018 a guy came and reactivated my service as i wanted to reuse the service. But the due bill is showing 1680.72.
Please look into this matter. I cannot pay for something which i have not used.
I tried contacting customer service but...

No customer service in vizag! Cheaters! I pay for 6months and 1month, but they ask for payment after 6months. Frequent disconnection and then the iisue is not resolved for atleast 72-96 hours. Non updated account statement. I paid for (6months+1month free) scheme in april 2018, still the account statement reads "due date may 2018". What a bunch of losers....

When not used more than 300 mb download and 20 mb upload it shows 1.93 gb consumed!!!, i have checked with my data usage on my desktop. This has been happening from several months!!!, many customers are figuring out this scam, its completely unethical and legal charges can be levied, such cheap tactics for a established company is not good please stop doing this or you will lose bengaluru customers, many other alternatives are available in...

Hi my act account id is[protected], i am taken a new connection on[protected], which was charged by act rs. 3585, for 6 months plan, but i get only service one day by act, after which they are not give services, i am asking them for the disconnection of services and refund my money due to not providing services properly, but the act team never respond properly return my amount, when ever we write a mail or call they said it will took 3-4...

I had given the complaint on sep 25th regarding connectivity issue. They verified that there is a fiber cut issue in my area and there is no response from then. It's been one week since i complined and whenever i call they say that it will be resolved in 24hrs. No managers will respond on the issue. Worst service from act. I will close the my account if it's not going to be resolved within 24 hrs....

Hello
I was about to get refund from act fibernet on 30th of sept, 2018 as a result of ticket raised for the same on 15th sept, 2018 of rs.1250 for my account linked with [protected], they assured the date of 30th sept, 2018, still not received, kindly look into the matter, if anyone has the refund mail. Id of act fibernet, kindly share.
Connection city-bengaluru
Area - siddapura...

There is slowness in my internet connection from past 5 months but they couldn’t able to resolve it instead while configuring they meesed and now internet is not coming at all. Asked them to work soon on the issue but instead there is no service done.
Raised complaint many times but act guys will close from there as it is resolved instead even they won’t consult us.
Also there is false statement in the speed what i received....

I have made about 20 times complaint about non availability of internet connection thru a t fibre net app and made more than 10 calls to their customer care number. The internet connection goes off on thursday. No action till friday. Saturday & sunday off. We need to wait till monday to continue our fight to restore the internet connectivity. Even the noral officer does not respond on saturday & sundays....