ACT Fibernet Complaints & Reviews

We paid money for 6 months for new connection on sep 2nd but till now we did'nt get call from act team we contacted many customer care persons, nodal officers and hyderabad act employees but they are telling tomorrow we will check ...They are telling from monday to till now we given compliant to nodal officer and appellate authority through mail we are not received any reply from their employees.But we don't know whom to be contact persons...

I raised for a disconnection request 3 days ago and confirmed them to disconnect it and stop the billing cycle from the month of september. The customer care person told that before disconnecting i will get a call for disconnection. I informed that its not possible to receive call during my work time so i confirmed them to disconnect even if i am not answering my phone but they are not disconnecting. For that, i have been calling them to...

Dear concern at act fibernet,

Its pathetic that irrespective of my requests and commitments my issue is not being resolved. Some official had come and could not able to fix the issue but again no follow up to fix that issues and i am calling left right to customer care... Every time there is a 4 hours tat commitment which is a joke as never the company adhering to this tat committed by them only...

Under this...

We took a connection for 6 months and got a free router which was a faulty router. We raised a complaint on aug 14 2018 for replacement, support staff came and took the faulty router on aug 15 and promised us a replacement in 2 days. On august 19, we raised another complaint with customer care for replacement of the router. How ever no action has been taken till date ie, around 18 days. Every time we call customer care, they promise us to...

Hello all,

I have registered multiple complaints with act for frequent disconnections and speed drop issue. I have an 100 mbps plan but i always get speed of 1-2 mbps with frequent disconnection. I have raised more than 100 complaints so far and everytime they close the case as resolved. The only mistake i have done is i paid advance rent for 12 months and now act is treating me like a beggar.
I am facing the above...

I have requested for a new connection and the representative came to me, took the amount INR 4, 380 on 17th July 2018. I tried calling them many times and no one had come to me to install and finally after 15 days I could contact the escalation team(Srikanth) via their call center and he confirmed that they cannot provide me a connection as there is no distribution box available near me. I requested for refund and they said that I will get...

My act number was 11356570 in bangalore. I got it disconnected two years back. But in july 2018 i received a message from them that reconnection charges will be waived if we order for reconnection. So i submitted a request. They sent one person to verify whether the reconnection is feasible. That person told me that there is no junction box nearby, so reconnection is not possible. But next day they sent me a bill for rs 1249.
I started...

Date of incident: in between 22-25 august

Userid:[protected]

Full description:
Since last 3 days, i've been trying to get some support from act-corp regarding my internet connectivity issue.
I've made several calls to customer care and created 2 tickets.
No solution till now.
Tickets were closed without any resolution to the issue. So now there's no chance to try that again.
br...

Am very much dissapointed by your services
At first they told me that 24*7 helpline I didnot understand the meaning that that will help me after 24 hrs wen alrdy i hav had solved the issue by some way or other
Next the money load will take 10mins which took almost an hour
and again after all this the services are not yet started as that mam told me that all my services will get started on the very same day excpt the raailway...

I was promised to get the connection by last saturday by the agent at the time of booking and payment. But once the payment is done there is not update and action taken. Even the agent is not picking the call. Such pathetic service. Now i am frustrated and i want my full money back. I don't want to be with such a pathetic service provider. But they are not taking action on either way.

If this is the quality of service before...

I have been struggling with ACT customer service for the past 2 months.

In the month of July, I had the issue of my entire data of 280 GB being consumed by mid-month although I have not made downloads/uploads to that extent. I called the customer care and an agent arrived after a week and advised me to change my Wi-fi password and mentioned that there cannot be any other investigation done.

I have changed the...

I have requested for a new internet connection from act fibernet. My email address is [protected]@gmail.com. My mobile number is [protected]. Now i have decided to cancel the proposal for the new internet connection. I have already sent an email on this subject today. I would like to request act fibernet to take immediate action and oblige. Thank you....

I have been using the act fibernet broadband since jan 2018 and the service was excellent for first 6 months. Trouble started as soon as i renewed the connection for next 6 months. The internet is down and i have raised several complaints both from their mobile app and from customer care. The complaints are closed without any resolution. Escalation to nodal officer also did not help. I need a full refund if they are not able to resolve this...

Hello,

I have a ACT Fiber connection with account number[protected] from more than 3 years with your company. This is regarding complaint Ticket No:[protected]

I have registered this complaint on 19th August, 2018 where I have said that my broadband connection is not working. There is some power switch issue. I was given the deadline of evening 8. I called after 8 pm and got registered my problem again wherein...

I got new connection using your app on 3rd august. No one got back to me till 8th august. I called your nodal officer on the same day. He asked me to be in contact with one agent who did not reply for next 3 days. She collected all the documents on 11th but still did not process new connection till 14th august. She created account but gave me eta of 3 days for installation. I got back to you in 3 days. No one replied to message. Customer...

I have paid my subscription fee four days back my beam fibernet is not connected and even worst the employees of beam actfiberbet are not even responding and not lifting my calls worst customer service i have seen so far my account number is dear customer, your account no.[protected] is registered for installation. Our team will ensure fastest possible activation. For any queries, please quote your account no. Helpline[protected] thank...

I am relocating and hence raised request to close the current act broadband connection. I have already paid current month amount and want refund for the remaining days for which i won't be having their broadband service.

But customer service representative told that refund in my bank account is not possible instead they are suggesting to keep balance with act account. I want my money to be refunded....

I have payed near to 8000 Rs for the connection to ACT by 9th August 2018.

I have been requesting for refund and they are not providing the refund till today
21th August 2018.

I have email communication and ticket raised with the customer care as the numbers below, I got a user id created as well from them when the payment was made.

My account number :[protected]
complaint Numbers...

We have disconnected act fiber as we are leaving hyderabad. We have paid 4500/- for one year subscription in july 2018. Since your service is not there in my home town (Anakapalle), we are requesting you to kindly arrange for the refund of remaining amount to my account.

Act account number: a/c:[protected]
We are asking about this since august 1st, 2018, but we didn't get any refund. They have already registered our...

I had reactivated my internet connection on 26.01.2018 for 6M + 2M free plan, They had charged rs 2791/- . They told me it will works till 26.09.2018. But now they disconnected my connection today. They have given a false commitments. They cheated me. We have all sms in my mobile. They also accepted we promised to for 6M +2M. But 6 months 20 days, ACT fibernet de activated my connection, had to call up the customer care and explain them,...