ACT Fibernet Complaints & Reviews

Respected sir/madam

My name is polisetty revanth kumar. (Ba;llb)
I am a act fiber net customer since from 2 years above my customer id — [protected]
We have 6 act fiber net connection s in my shops our id nos s — 1) [protected] (2) [protected] (3) [protected] (4) [protected] (5) [protected]
I preferred so many friends to take & use act fiber net they re using
But some days before i had facing some problems in act fiber net iam giving a complaint on 6th of september about my act net is not working complaint no — ([protected]) they solve that problem at 10th the connection wire is cut so they taken 4 days for joint the wire
Next at 13th night our connection is disabled & not working
Again i had raised a complaint no — [protected] at 14th they called us told the teem will check & they will verify ur problem
They called us & told at out side all connection s box is damaged so ur net is not working they will change asap

Daily i am calling & giving complaint daily 2 new person s of act team members are coming & checking the wifi router & telling it will solve asap

After 2 days we have received a sms o[censored]r complaint is closed
But our complaint is not closed & how it will closed

Again i had raised a complaint no — [protected]

Again the act team came and checked they told same problem ourside box problem it will replace
At last they came to shop and told box is replaced there is no complaint from line outside box
The complaint is in ur wifi router back side wifi in socket pin only
It is no guarantee i asked how it is damaged backside wifi router pin
They told it is the router problem & they given the team manager name — ravi subramanyam & tsm vijay bhaskar they tild funny ansewrs
It is the effect of thunder bolt
It is so funny as the picture of gopala gopala in that it not our responsible it is
Act of god go. And ask god like that it is so funny
Daily we are giving complaint daily they are calling & asking adress & coming & checking line & wifi router pins removing wifi wire pin & again putting pin and how can i pay money & buying a new router iam not a mechanical engineer to open & repair
At daily new act team mechanical person s are coming & checking ang seeing router status & telling same problem as out side box is complaint nearly at this week 8 persons checked the router
I had all of it team persons phone nos & names who had visited & called to me and all call recorders o[censored]r team and customer care no[protected]
Of act team recordings & sms messages from ur act fiber net

Totally will be submitted as consumer court of law
All subjects will presented at guntur jurisdiction asap
I am a layer i advise try to solve the problem asap with in 2 — days other wise it is bad name to our act & face so many problem
S
Our complaint nos -1) -[protected]
2) [protected]
3) [protected]

My emails — . Revant. [protected]@gmail.com
Goldngold. [protected]@gmail.com

Thanking u sir /madam
P. Revanth kumar (Ba;llb)
[protected]

I have moved to hyderabad to kochi, due to this, i have register compliant to act for disconnection. My connection was disconnected but still i didn't get refund from act.

Date of the incident: 02st august 2018
Ticket register : [protected] and [protected].
Account number is[protected]
Request for refund.

I have send almost more than 10 emails to act, but there is no response and i tried to call the customer care and no respond from customer care.

Can you please do the needful.

I have opted for new ACT connection on 11sep 2018. The representative from ACT assured me of connection within 3 days. But it been 10 days and still no connection. The customer care is repeteadly giving false information. They are giving false claims such as fiber wire is soaked in rains, engineer is on leave, person not available in that area. Customer care executive giving phone number of the person whom the task is allocated but the executive is not picking the phone

Hi,

I have placed a request to move the act internet connection from hall to other room 2 weeks before. 7 times called the customer support. Escalation done by talking to senior officer. Engineer gave a call and inquired about the address and said he will come in 1/2 hour. This happened 5 days before.

I think, they will treat the customer who pays bill not on time frame. If someone like me pay in advance they won't bother.

Due to frequent power interruption in my area, i couldn't do my work continuously.

All companies good till the time they grow and after that they focus only on new customers.

Ticket no: [protected]

Very frustrated.

Thanks,
Venkat

We have asked for disconnection of services of act fibernet since we have to get transfer to bangalore from hyderabad and customer care people have mentioned us to take new connection in bangalore and they will refund the money back. It is been 2 months we have not recieved any update from customer care even after continous follow-ups. Is it possible to go consumer court for the above problem?

Sir...
The connection is lost since October 9th but we already paid for the 6 months pack there is no option but to stay and this disconnection problem occurred 4 times within the one month of subscription but this time disconnection is more than one month ...
And now we called the customer care 100 times but not resolving the problem and also the customer care executives is not behaving good every time I don't know what to do now I'm became blank at this situation and pissed off with act fibernet.
And they were always saying they will resolve the problem in 24 hours but they never resolve .
Hence one day I even visited the act office in the rajajinagar there also they said the same thing and I was tiered of this and also they were lying and they say there is issue with the local operator
So please provide the Justice for us
Contact no :[protected] And [protected]

It been more than a week we are not getting internet in my house (Kadugodi, bangalore). This type of issue i faced so many times. So that i go for
Disconnection/cancellation of services on 16 sep 2018, but till now act didn't disconnect. Cancel my services. My user id is[protected] and the connection name of "ashis kumar mallick". Please cancel my connection as soon as possible.

My account id is[protected] and my is Naveen. Today my connection got suspended. I have been contacting there customer care from past 2 weeks and they are just registering the complaint and no action is taken till now, every time they say that it will be removed within 24 hours but not no action is taken till now. I was supposed to receive 50 Rs per month for using electricity from my location. I didn’t receive amount as mentioned from more than a year. There are too many wires passing in my passage and I have 2 year old son who will be playing around. There is too much of dust around and they won’t even maintain it. request you to take up my complaint with ACT FIBRENET & Make them to Remove the Junction Box from my location immediately. I hope your intervention in this matter will resolve my complaint .

I paid 1729 rupees for new act connection in chennai on 13 sep 2018. But still i didn't receieved any connection till today. Customer care says engineer will call you daily but no one reached me for connection i attach my receipt here.I have been waiting for 4 days. the person who came to me for documentation says I don't know about connection .please solve the problem

Date of incident 14th sept 2018
Client no [protected]
Account no :[protected]
User name :[protected]

I have been informed by customer care for document submission and i completed that but after that there is no call or contact from act.
I tried calling customer care, initially they said my connection transfer is scheduled for saturday 4pm
Next time customer care they said that in their system its showing that act person tried to contact me but i was out of reach which is complete nonsense because i was at my home through out the day waiting for act person to call me and complete transfer
Next time customer care said that connection transfer will take a week time and act transfer team will contact me which is completely ridiculous because i'm not going to sit home and keep waiting for act to call me at their convenient time

Sir,
Who ever this is please take action right now to refund my money of rs. 3112/- immediatly. We have suffered a lot o[censored]nnecessary tentions because of your un incredable service. We are totally fed up with your reasons as well as your false promises. As we have not got the internet for even a day pay my money in full immediately and please don't do this kind o[censored]n professional activities with anybody else. My disconnection ticket number is [protected]. We have lost more than 2 lakhs of business due to absence of proper internet at my place. Credit goes to you.

Thank you,
Venkatesh

I've paid 7077 /- to an act sales manager named mr. Mahesh for a new broadband connection in radhareddy layout, doddakanelli, bangalore on 24th august, 2018. My reference number for the application is caf no.[protected]. I didn't receive the broadband connection till today. Noone came to my house for installing the router. After payment i've been trying to contact mr. Mahesh for over a month but he's unreachable or sometimes ignores my calls. I called customer care various times and raised tickets and every single time they promise they'll resolve the issue in 24 hours. But the installation was never done and i didnt even receive any call from anyone. I was fumed and i mailed the nodal officer fo act bangalore. He replied apologising and even he promised installation would be done in 24 hours, and guess what! Its the same story again, i didn't receive any call back. I'm so fumed now, what hell is this customer service?? I paid money for 3 months and i didnt receive connection for a month now. Do i have to beg or what? Act wasted many hours of my time and yet they didn't complete the installation. I seriously want to file a complaint in consumer court but i dont know the proces. Can someone help me how to get the installation or how to file a complaint?

Ticket no [protected]
No internet connectivity since about a week.

Completely unresponsive and pathetic customer service with no replies or actions since last 5 days. After the 1st day they are not even receiving calls or sending any updates.

On 1st day, which was a weekday, we were told someone would be sent to check. I skipped office but no one came, and there have been no new updates or actions till now, even after repeated tries from our end.

Dear team,

I am really upset with the way act is working, because, you people send reminders so judiciously, demanding customers to pay bill on time, but you are failing to provide quality service. Every month i am losing 2 days of internet because of lack of connectivity. Its really painful to experience such things.

None of your customer executives are taking calls in your so called customer care number. Its high time people, should start knowing your quality of service and how prompt you people are in resolving issues and purposely bringing issues to customers by cheating them.

Dear team,

I am unable to receive internet in my router. Seems to be wire was disconnected at connection box. Power box is near to home construction going on. From today morning onwards i am not receiving signal. Please check and rectify.

Best regards,
Murali
Dear sir,

Yesterday night i sent complaint mail internet not working. Till now no one responded on below mail. Tomorrow sunday. Why i have to loose these two days. Request to assign to some one and solve as soon as possible.

Best regards,
Murali
Show quoted text

Hi
My registered mobile number is [protected]. I have no internet connection since 5fays. The customer care is not helping.
They are helpless. Only thing they do is give false update and they are not aware of any update of the issue. They'll say the call back will be arranged but on the ground there is no work.

Request someone to please look into this at the earliest.

This is an automatic email confirmation to inform you that your ticket number [protected] has been registered.
Account number is[protected]
Userid is[protected]
Ticket details for your reference
Ticket no:[protected]
Ticket description:
Ticket priority: higher
Ticket status: pending.

This email i got it from act fibernet. Complaint raised at 10-sep-2018.
Its almost 5 days no one is responding the call. Not giving proper response.

Its been 15 days act is not able to correct my internet bill which has 650/- extra for no reason. I've calling them every day and have been given the sla of tomorrow. Every single day.

Who can i escalate his to? How can we get it sorted before they turn off my connection for not paying the bill?

Ticket number: [protected]
Mobile: [protected]

I had paid my bill on 16 th august 2018 by upi payment gateway upi no :[protected] they have disconnected my connection since 19 th august and now keep calling every single day harrasing me for payment, i have already contacted my bank and got it checked n number of times they say it has been successfully done. I have already sent my bank statement to acts emails consecutively but still no sucess

I applied for a new broadband connection (New account no.[protected] and the executive, mr. Mohd aslam khan called me on saturday 8th september 2018 and told me he is unavailable now and will meet me on monday. He told me not to accept any other executive's call for a new connection (A - max 425). I waited till monday and called him. He came and took the money rs. 500 in cash for one monthly bill and waived off the installation charges. I told him that my father is in the hospital and i want it installed as soon as possible. He promised me that the installation will be done on the same day. Till date, there is no proper response.
I want my rs. 500/- back and i will opt for some better service provider.