ACT Fibernet Complaints & Reviews

I have moved to hyderabad to kochi, due to this, i have register compliant to act for disconnection. My connection was disconnected but still i didn't get refund from act.

Date of the incident: 02st august 2018
Ticket register : [protected] and [protected].
Account number is[protected]
Request for refund.

I have send almost more than 10 emails to act, but there is no response and i tried to call the customer care and no respond from customer care.

Can you please do the needful.

Oct 24, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Sep 26, 2018

Updated by anandhapothi Hi ACT Team,

Could you please update on the status?

Regards,
Anandha Pothi

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Address: Chennai, Tamil Nadu

I have opted for new ACT connection on 11sep 2018. The representative from ACT assured me of connection within 3 days. But it been 10 days and still no connection. The customer care is repeteadly giving false information. They are giving false claims such as fiber wire is soaked in rains, engineer is on leave, person not available in that area. Customer care executive giving phone number of the person whom the task is allocated but the executive is not picking the phone

Oct 27, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

ACT Fibernet Customer Care's response Dear Sheik Nazeeb,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

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Address: 600091

Hi,

I have placed a request to move the act internet connection from hall to other room 2 weeks before. 7 times called the customer support. Escalation done by talking to senior officer. Engineer gave a call and inquired about the address and said he will come in 1/2 hour. This happened 5 days before.

I think, they will treat the customer who pays bill not on time frame. If someone like me pay in advance they won't bother.

Due to frequent power interruption in my area, i couldn't do my work continuously.

All companies good till the time they grow and after that they focus only on new customers.

Ticket no: [protected]

Very frustrated.

Thanks,
Venkat

Oct 23, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2018

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Sep 21, 2018

Updated by nkvenkat I got a call today by referring this ticket. Customer support person said, this will be resolved today. I asked them to inform the engineer after 5. She said, engineer will fix an appointment. Till now, no calls or engineer visit done. I have some pending work to be done as well which depends on this internet location movement with in the house. This is really bad... loosing track after talking to customer is not good. This happens twice till now. getting call from support team but it is not handled by field engineers.

I think it is better to move out from the service. I have paid in advance for few months. let me monitor how this ticket is handled further and decide.

Thanks,
Venkat

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Address: Bangalore, Karnataka, 560048

Website: www.actcorp.in

We have asked for disconnection of services of act fibernet since we have to get transfer to bangalore from hyderabad and customer care people have mentioned us to take new connection in bangalore and they will refund the money back. It is been 2 months we have not recieved any update from customer care even after continous follow-ups. Is it possible to go consumer court for the above problem?

Oct 22, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

ACT Fibernet Customer Care's response Dear Kolluru Reshma,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

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Rahul badoni

from Hyderabad, Telangana

Sep 21, 2018

I paid for my internet for 6months and they told I will receive my password in 1 hr and now it's been 3 hrs and no password is sent to my phone. Still I am unable to use internet for which I already paid.

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Address: 560090

Website: Act fibernet banglore

Sir...
The connection is lost since October 9th but we already paid for the 6 months pack there is no option but to stay and this disconnection problem occurred 4 times within the one month of subscription but this time disconnection is more than one month ...
And now we called the customer care 100 times but not resolving the problem and also the customer care executives is not behaving good every time I don't know what to do now I'm became blank at this situation and pissed off with act fibernet.
And they were always saying they will resolve the problem in 24 hours but they never resolve .
Hence one day I even visited the act office in the rajajinagar there also they said the same thing and I was tiered of this and also they were lying and they say there is issue with the local operator
So please provide the Justice for us
Contact no :[protected] And [protected]

Aug 7, 2021

Complaint marked as Resolved

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Sep 20, 2018

Verified Support

Dear Sharath BR,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Sep 20, 2018

Verified Support

Dear Sharath BR,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you

Regards,
ACT Fibernet

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Address: 560067

Website: www.actcorp.in

It been more than a week we are not getting internet in my house (Kadugodi, bangalore). This type of issue i faced so many times. So that i go for
Disconnection/cancellation of services on 16 sep 2018, but till now act didn't disconnect. Cancel my services. My user id is[protected] and the connection name of "ashis kumar mallick". Please cancel my connection as soon as possible.

Oct 20, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Sep 18, 2018

Updated by Ashisk If my connection not cancel/disconnected today .then I will not going to pay any kind of bill from next month onwards, worst service provider I ever seen.cancel my connection asap.

Sep 19, 2018

Updated by Ashisk This the 4th day of complain.no action taken by ACT fibernate to deactivate/cancellation of services.the most worst internet service provider I ever seen.

Verified Support

Sep 19, 2018

ACT Fibernet Customer Care's response Dear Ashisk,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Sep 19, 2018

Updated by Ashisk Please do deactivate/cancel my connection asap.im listening this thing so many times.

Sep 20, 2018

Updated by Ashisk Today is the 5th day of complain, no action taken by ACT.please deactivate/cancel my connection today EOD.

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Address: 560036

My account id is[protected] and my is Naveen. Today my connection got suspended. I have been contacting there customer care from past 2 weeks and they are just registering the complaint and no action is taken till now, every time they say that it will be removed within 24 hours but not no action is taken till now. I was supposed to receive 50 Rs per month for using electricity from my location. I didn’t receive amount as mentioned from more than a year. There are too many wires passing in my passage and I have 2 year old son who will be playing around. There is too much of dust around and they won’t even maintain it. request you to take up my complaint with ACT FIBRENET & Make them to Remove the Junction Box from my location immediately. I hope your intervention in this matter will resolve my complaint .

Oct 26, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Sep 18, 2018

Updated by Naveenr143 Before removing the box they have closed the ticket, this is what they do whenever I raise a complaint against this. Please help me to resolve this issue.

Verified Support

Sep 19, 2018

ACT Fibernet Customer Care's response Dear Naveenr,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Sep 20, 2018

Updated by Naveenr143 Box has been removed, thanx for your support

Verified Support

Sep 20, 2018

ACT Fibernet Customer Care's response Dear Naveenr,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, SMS TC HELP to[protected] from your registered number and we will be at your assistance.

Regards,
ACT Fibernet

Feb 04, 2019

Updated by Naveenr143 Hi,

Again the issue reopened,

Initially after removing the box the connection was disconnected and the wire was cut.

Later they called for re-connection and I told yes, I also mentioned about the wire. They told to make payment and the connection will be fixed. After few days technician called me and told that the box distance too far so the connection cannot be given and request for refund. I called customer care for refund they told first to raise request for account suspension and then our account team will refund the amount. Account got suspended but never received the refund and my account is showing some due amount.

After few months customer care executive called me and gave me better offers. I requested for due amount weaver for re-connection and she told yes. My account got activated before the connection is fixed and the due amount was keep on adding but the internet never worked. I keep calling customer care and got fed up with them. They don't have call history and nobody response properly.

Now I asked to resolve my bill issue. They fixed my connection and they have added due amount without discussing with me regarding the plans and additional changes requested while re-connection.

Without resolving the issue they close the complaint and I need to reopen many times. After reopening 2-3 times I will not be able to reopen the issue.

I am fed up of calling there customer care again and again.

Please help me to resolve this issue. I will never go to ACT Fibernet again in my life.

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Address: Chennai, Tamil Nadu, 603210

I paid 1729 rupees for new act connection in chennai on 13 sep 2018. But still i didn't receieved any connection till today. Customer care says engineer will call you daily but no one reached me for connection i attach my receipt here.I have been waiting for 4 days. the person who came to me for documentation says I don't know about connection .please solve the problem

Oct 21, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

ACT Fibernet Customer Care's response Dear Somesh Ananthan,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

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Address: 560043

Website: www.actcorp.in/customer-care

Date of incident 14th sept 2018
Client no [protected]
Account no :[protected]
User name :[protected]

I have been informed by customer care for document submission and i completed that but after that there is no call or contact from act.
I tried calling customer care, initially they said my connection transfer is scheduled for saturday 4pm
Next time customer care they said that in their system its showing that act person tried to contact me but i was out of reach which is complete nonsense because i was at my home through out the day waiting for act person to call me and complete transfer
Next time customer care said that connection transfer will take a week time and act transfer team will contact me which is completely ridiculous because i'm not going to sit home and keep waiting for act to call me at their convenient time

Sep 17, 2018

Complaint marked as Resolved

Transfer is completed today itself. Thank you.

customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

ACT Fibernet Customer Care's response Dear Vitrag Sheth,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Verified Support

Sep 19, 2018

ACT Fibernet Customer Care's response Dear Vitrag Sheth,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, SMS TC HELP to[protected] from your registered number and we will be at your assistance.

Regards,
ACT Fibernet

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Address: Bangalore, Karnataka, 560078

Website: [email protected]

Sir,
Who ever this is please take action right now to refund my money of rs. 3112/- immediatly. We have suffered a lot o[censored]nnecessary tentions because of your un incredable service. We are totally fed up with your reasons as well as your false promises. As we have not got the internet for even a day pay my money in full immediately and please don't do this kind o[censored]n professional activities with anybody else. My disconnection ticket number is [protected]. We have lost more than 2 lakhs of business due to absence of proper internet at my place. Credit goes to you.

Thank you,
Venkatesh

customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560036

Website: actcorp.in

I've paid 7077 /- to an act sales manager named mr. Mahesh for a new broadband connection in radhareddy layout, doddakanelli, bangalore on 24th august, 2018. My reference number for the application is caf no.[protected]. I didn't receive the broadband connection till today. Noone came to my house for installing the router. After payment i've been trying to contact mr. Mahesh for over a month but he's unreachable or sometimes ignores my calls. I called customer care various times and raised tickets and every single time they promise they'll resolve the issue in 24 hours. But the installation was never done and i didnt even receive any call from anyone. I was fumed and i mailed the nodal officer fo act bangalore. He replied apologising and even he promised installation would be done in 24 hours, and guess what! Its the same story again, i didn't receive any call back. I'm so fumed now, what hell is this customer service?? I paid money for 3 months and i didnt receive connection for a month now. Do i have to beg or what? Act wasted many hours of my time and yet they didn't complete the installation. I seriously want to file a complaint in consumer court but i dont know the proces. Can someone help me how to get the installation or how to file a complaint?

Oct 28, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

ACT Fibernet Customer Care's response Hi kalyan Vulchi,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

Sep 24, 2018

Updated by kalyan Vulchi [protected], Bangalore

Sep 25, 2018

Updated by kalyan Vulchi I'm waiting for your call

Oct 01, 2018

Updated by kalyan Vulchi Didn't get any updates still. This is worst customer service ever. I'm not even getting refund too

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Address: Hyderabad, Andhra Pradesh, 500084

Ticket no [protected]
No internet connectivity since about a week.

Completely unresponsive and pathetic customer service with no replies or actions since last 5 days. After the 1st day they are not even receiving calls or sending any updates.

On 1st day, which was a weekday, we were told someone would be sent to check. I skipped office but no one came, and there have been no new updates or actions till now, even after repeated tries from our end.

customer support has been notified about the posted complaint.

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Address: 560078

Dear team,

I am really upset with the way act is working, because, you people send reminders so judiciously, demanding customers to pay bill on time, but you are failing to provide quality service. Every month i am losing 2 days of internet because of lack of connectivity. Its really painful to experience such things.

None of your customer executives are taking calls in your so called customer care number. Its high time people, should start knowing your quality of service and how prompt you people are in resolving issues and purposely bringing issues to customers by cheating them.

Oct 25, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh, 500003

Website: [email protected]

Dear team,

I am unable to receive internet in my router. Seems to be wire was disconnected at connection box. Power box is near to home construction going on. From today morning onwards i am not receiving signal. Please check and rectify.

Best regards,
Murali
Dear sir,

Yesterday night i sent complaint mail internet not working. Till now no one responded on below mail. Tomorrow sunday. Why i have to loose these two days. Request to assign to some one and solve as soon as possible.

Best regards,
Murali
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Aug 7, 2021

Complaint marked as Resolved

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Sep 17, 2018

Verified Support

Hi Murali Ram's,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

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Address: Bangalore, Karnataka, 560077

Website: Actcorp.in

Hi
My registered mobile number is [protected]. I have no internet connection since 5fays. The customer care is not helping.
They are helpless. Only thing they do is give false update and they are not aware of any update of the issue. They'll say the call back will be arranged but on the ground there is no work.

Request someone to please look into this at the earliest.

customer support has been notified about the posted complaint.

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Address: Ranga Reddy, Andhra Pradesh, 500049

Website: www.actcorp.in/customer-care/hyderabad

This is an automatic email confirmation to inform you that your ticket number [protected] has been registered.
Account number is[protected]
Userid is[protected]
Ticket details for your reference
Ticket no:[protected]
Ticket description:
Ticket priority: higher
Ticket status: pending.

This email i got it from act fibernet. Complaint raised at 10-sep-2018.
Its almost 5 days no one is responding the call. Not giving proper response.

customer support has been notified about the posted complaint.

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Address: 560043

Website: www.actcorp.in

Its been 15 days act is not able to correct my internet bill which has 650/- extra for no reason. I've calling them every day and have been given the sla of tomorrow. Every single day.

Who can i escalate his to? How can we get it sorted before they turn off my connection for not paying the bill?

Ticket number: [protected]
Mobile: [protected]

customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560034

Website: Act

I had paid my bill on 16 th august 2018 by upi payment gateway upi no :[protected] they have disconnected my connection since 19 th august and now keep calling every single day harrasing me for payment, i have already contacted my bank and got it checked n number of times they say it has been successfully done. I have already sent my bank statement to acts emails consecutively but still no sucess

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Website: www.actcorp.in

I applied for a new broadband connection (New account no.[protected] and the executive, mr. Mohd aslam khan called me on saturday 8th september 2018 and told me he is unavailable now and will meet me on monday. He told me not to accept any other executive's call for a new connection (A - max 425). I waited till monday and called him. He came and took the money rs. 500 in cash for one monthly bill and waived off the installation charges. I told him that my father is in the hospital and i want it installed as soon as possible. He promised me that the installation will be done on the same day. Till date, there is no proper response.
I want my rs. 500/- back and i will opt for some better service provider.

Oct 19, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

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Address: 600096

I have disconnected act broadband and requested for refund. since this is just the start of the month. CUSTOMER CARE told to send an email to tnfinance.[protected]@incredible.actcorp.com with the account details. I have not got any confirmation or acknowledgement for the mail sent. could you please confirm what would be the next step and when can I get a response for this??

customer support has been notified about the posted complaint.

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S

Selva007

Mar 15, 2019

First of all thanks for the no rating Button. Because act fibernet earned it with their hard laziness and lethargic response. I already posted a review in the Google and don't want to go in details. In short we asked act for the net connection a month ago and we haven't even got it till now. We have asked for the refund too and we didn't even got that too. What we got was "your locality needs special cable so it's taking time" reply. After banging our heads in the wall @connection operators and customer care service. They finally gave a mail id for refund which is tnfinance.[protected]@incredible.actcorp.in (I don't know how incredible they are with all those negative reviews and feedback) we mailed for the refund but didn't get an acknowledgement or reply mail. And they say it would take 45 working days. Awaiting for the response.

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V

Vishnu@27

from Noida, Uttar Pradesh

Nov 11, 2019

Account details for refunding process:-
NAME : B S VISHALA
BRANCH NAME : CORPORATION BANK, NAGARBHAVI BRANCH
IFSC CODE : CORP0000772
ACCOUNT NUMBER : [protected]

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S

Sj Editz

Dec 8, 2020

Name:Siranjeevi.s
Bank name :paytm
Account number:[protected]
IFSC code:PYTM0123456

ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 137

refund for my connection disconnection

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new connection not installed

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poor customer support.

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refund of money after disconnection

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about disconnection since one month

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disconnection/cancellation of broadband connection

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act fibernet box is not removed from my location

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didn't receive connection

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connection transfer request for saturday 15th sept 2018 is not completed

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disconnect of act fiber

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internet connection not received

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no internet connectivity and completely unresponsive customer support

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internet issues occurring persistently

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not receiving internet signal but no one responded against complaint

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internet not working since 5 days. customer care not helpful.

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no service not giving after taking the money

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unauthorised extra billing amount

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made payment but not acknowledged

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delay in installation and no response from technician

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refund amount: 1178

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