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ACT Fibernet Complaints & Reviews

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Last updated Mar 17, 2024
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ACT Fibernet Phone Numbers

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+91 91 2121 2121
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+91 72 8899 9999
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ACT Fibernet Head Office Address

Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar
Bengaluru
Bangalore District
Karnataka
India
560010

ACT Fibernet reviews & complaints page 137

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P
praveen_lns
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

need help with my service request: 10217738653 & 10217745400

Address:560066
Website:ACT Fibernet

I have raised couple of tickets to get my act fibernet connection shifted. The shifting is inside the same apartment/same floor, only to next door. I am shifting from door no 309 to door no 310.
All the internal wiring is completed and ready to be connected, still act people are not responding to this request. I have written to apellate authority & nodal officers multiple times, but no use of that as i did not get any response from...
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vardhaman narasagoudar
from Bhubaneshwar, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

improper service, causing life or physical damage to property

Address:560032
Website:www.actcorp.in

A complaint was raised[protected], & there was no internet connection for more than 52 hours, to rectify the issue they moved the power box to my residing premises & are taking power connection for same. For this the team tried checking the power supply at various points. Now these have caused 3 issues to me & nearby members.

1) i have not received how much refund i have got / or how many extra days are added.
br...
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V
Vikram Velamakanni
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

act sending us bills after deactivating internet

Address:Hyderabad, Andhra Pradesh, 500056
Website:www.actcorp.in

We had been prepaid subscribers of act fibernet (Internet service) from 2016 to 2018. As prepaid subscribers, we pay for internet bill one month in advance.in july 2018, we were out of town and we could not pay the bill by 10th. Without even asking us, act disconnected our internet service. We were greatly troubled by disconnection and we decided to move on to another internet subscriber. But their customer care agents kept on calling us....
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Praveencc
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not processed and worst customer support

Address:Chennai, Tamil Nadu, 600116
Website:www.actcorp.in

I have applied for the act internet connection and more than 10 days they were not able to provide the connection, so i initiated the cancellation and ask for the refund. They said they have processed the refund but i haven't received that. I enquired them, they asked me to share the entire month bank statement. After sharing the bank statement, i haven't got any response from them, even though i have looped appellate authority : (
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A
ankushtyagi
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

internet not working from past week a

Address:Hyderabad, Telangana, 500084
Website:www.actcorp.in

Hi, my internet is not working from past week and after several calls and tweets, you guys unable to do anything about that. No executive even came to visit and check the issue. I emailed same to you guys even nodal officers in loop but all in vain.
You guys did not even know the problem and no one is bothering me to tell the issue. Making false claims the fibre is cut at some location but all our neighbors did not face the same problem....
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A
Aayush Kapadia
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation of my subscription due to moving out of city

Address:Hyderabad, Andhra Pradesh, 500032

Hello,

Today i got a message about my due amount. When i saw app you have generate bill from 5th august 2018 to feb 2019. But why you have issued bill for next 6 months. I am shifting my house as i was for my internship only in my house.

Its disgusting that you issue bill even without asking and that too before last date of current plan 5th august.

Please cancel my subscription. Now i will be...
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M
Melpat
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

act fibernet / refund of payment due to not installing the broadband

Address:560041
Website:[email protected]

This Melwin from Jayanagar 4th T block, Bangalore-41. I had applied for an installation of act fibernet to my home paying Rs.3749 . They assured me it will be done by 2-3 days, each day there field engineer came and told they don’t have server box to give an installation to pot to my home. It happened for a week . I called the CUSTOMER CARE team they told me they ll send a mail to my registered mail I’d ([protected]@gmail.com)...
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S
sudhasingh234
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of cash

This is sudha singh. I came to your banjara hills office on 2o july 2018.

I paid for first time of rs 2907 for 6 months to ramu (Collection executive of hitech city) in 3rd july. But as it was taking long time i asked for cancellation and bought another connection. I asked for refund of my cash and it was told by ramu that he has processed it. I called him several times and he said same thing and confimed from customer care...
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B
bglean
from Bengaluru, Karnataka
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rip off

Address:560016
Website:www.actcorp.in

My package is act blaze where i get a quota of 280gb per month. I pay it on 15th every month. My usage relates to checking emails and social networking which includes watching youtube videos. On 21st of this month my net connection ran slow and upon checking the fup status it showed exceeded. Since, it was a weekend and we wanted to use it for entertainment purposes, i added a flexybytes+ data pack for 50 gb worth rs 400. Today is the 24th...
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Nick D Cruz
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

50gb flexbytes gone in 4 days??? seriously.. how the hell i can track my usage?

Address:Chennai, Tamil Nadu, 600039
Website:portal.actcorp.in

I just recharged for flexbytes for 50 gb paying rs.400 (On 18th june 2018)

I haven't used any massive downloads, just normal browsing and watching youtube and listing to amazon music.

Today[protected] my flexbytes is empty and i am in slow speed. There is no the way to check my usage and the act portal says it's not working.

The mobile app doesn't have the data usage page. I know what i surf...
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A
Anupam1111
from Warangal, Telangana
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no activation yet since a week

Address:New Delhi, Delhi, 110003

One of the worst internet service providers. It's been a week since iv paid for the internet service and they haven't even installed it yet. Have to literally keep calling them. Their agents never call back. They are least concerned about anything and If this doesn't get resolved by today I'm going to the police station to lodge an fir against these guys and all the various act fibrenet agents who have been visiting here....
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K
Krishna Reddy Katipelly
from Hyderabad, Telangana
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not refunding my amount

Address:Hyderabad, Andhra Pradesh, 500067

Dear Sir,

I requested for a new connection on May 5th. and they asked for payment and I have paid them Rs.800/-.

Next day their technician came and said there is no empty port at the box so not possible to give connection. I asked them to refund my 800 rupees. They asked to call customer care and raise a complaint. But they did not give me my amount back and when I call customer care, they keep on saying it...
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S
Shrey_007
from Bhadrachalam, Telangana
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frequent internet disconnection

Address:Hyderabad, Telangana, 500032

I am writing to express my dissatisfaction with the internet connection provided by your company in my area.

In your brochure you had mentioned that your company uses technology that guarantees uninterrupted internet connection. However, this does not seem to be true.

Many people – including me – have been facing poor connectivity problems for a few weeks. Sometimes we can’t connect to the internet. At...
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Nandhini balan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

delay in taking a proper action and in establishing connection to the new location

Address:Chennai, Tamil Nadu

My customer id[protected] and request was raised to shift the connection to new location.
The connection to new registered location was not rendered and was forced to suspend the service by the retention team leaving out a lame reason that connection feasibility is not available in the prescribed address whereas the closed ticket subject says "INTERNET NOT REQUIRED AT NEW LOCATION"
I wonder feasibility intermittent problem...
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PGDL_PRAVEEN
from Bengaluru, Karnataka
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very frequent disruption of services

Address:560033
Website:www.actcorp.in

I have been a customer of ACT Fibernet for almost 2 years now with customer ID[protected]. In the last one month period, I have experienced service disruption for 6 times. And every time, the ACT team has taken around 24 to 48 hours to resolve the issue. I have spoken to customer service to have a permanent resolution for no vial and I have e-mailed their respective nodal officer and as well the appellate authority and no one responded...
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J
Jenna Tuffy
from Chennai, Tamil Nadu
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new internet connection delay

Address:600126
Website:www.actcorp.in

I have requested a connection for Chennai area. I have been getting calls from ACT person to get a new connection and she kept on calling me until i said a YES to them. I have informed them about my locality and wanted to get the connection sooner which she informed is fine and activation will be done within a day or two. On 14th July, I confirmed to get the new connection and by noon one person came to collect the amount from me. Same time...
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Kanthi Kiran P
from Bangalore, Karnataka
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connection issue, no internet and charging money

Address:560066
Website:www.actcorp.in

This issue is to report the worst kind of services from ACT. There is absolut

History of the issue:
- There is no internet from June 1st onwards. The reason is the ACT box is removed from somewhere.
- Till 15Jun ACT team tried to install new Box and could not find any place for installation.
- Then ACT team told me that they will disconnect the connection since they could not find place for Box installation.br...
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M
Mirage5
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not received

Address:560078
Website:[email protected]

Sir,
I sought for ACT internet facility and the Engineer instructed me to make online payment for 6 months rental of Rs 7498 without checking feasibility of installation. Later the Technical department mentioned that installation cannot be done in my building.
I reached out to them for refund. It has been over a month now and have still not received refund.
Details of ACT compliant reference - Ref # [protected]
br...
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juhisarora
from Kolkata, West Bengal
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pathetic service and unresponsive customer care

Address:Bangalore, Karnataka, 560008

I have been facing internet problems for 2 months now. Innumerable calls to customer care with false promises everytime. They even took money to replace the modem, but neither did we get the modem nor any resolution from them. And whenever we call the customer care they never forward the call to any manager or higher authority, and keep giving false promises.
2 months is a very long time to solve any issue, atleast provide the money...
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Neeraj Chaudhary 123
from Noida, Uttar Pradesh
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act fibernet super cheater

Address:New Delhi, Delhi, 110017

July 2018 update.

Worst service provider. So unprofessional and liar and cheater. words are less for them.

Even small cable operator is more professional and committed to his words, but they are worst liar.

Dont even go for them if you want peace of mind. They were unable to install connection even after 10 days. And they keep saying that it will be installed by tomorrow, which never comes. For...
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