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ACT Fibernet
Atria Convergence Technologies Ltd.
Customer satisfaction rating: 51%
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3071
COMPLAINTS

ACT Fibernet Customer Care

Atria Convergence Technologies Ltd.

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Address
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar
Bengaluru
Bangalore District
Karnataka
India - 560010

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
18
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62

Additional info

Mr. Shreyas Bangera
Nodal Officer

Mr. Anand GS / Mr. Suresh Babu
Appellate Authority

9:30 a.m to 6:30 p.m (Monday to Friday)   


Customer satisfaction rating
51%
Complaints
3071
Pending
535
Resolved
1364
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 12:00 am - 05:00 pm
Tue 12:00 am - 05:00 pm
Wed 12:00 am - 05:00 pm
Thu 12:00 am - 05:00 pm
Fri 12:00 am - 05:00 pm
Sat 12:00 am - 05:00 pm
Sun 12:00 am - 05:00 pm

ACT Fibernet Complaints & Reviews

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[Resolved]

 nice_19
My ticket No is #14451499. My Internet is not working for past 2 days . I have complained to CC, Escalation Team and mailed to nodal office also highlighting that even after commitment from the CC and Escalation teams the issue still has not been resolved. To add on to this, CC and Escalation team kept lying that the issue would be resolved by yesterday. Why cant they just admit that they are incompetent to resolve the issue in 24 hours as claimed by them.Their service is pathetic and they don't care about the customer problems created by their worst services. They charge advance while half of the time the Internet doesn't work. The other Internet providers are much better. - Abhishek
Complaint marked as Resolved Aug 14, 2020

Complaint Status


[Oct 24, 2014] customer support has been notified about the posted complaint.
I totally agree with you, I never saw such a worst service in my life, trust me BSNL was lot better. beam is such a worst service, they do not even refund the money for internet nonworking days, the escalation department is the biggest of the joke. the moment you forward a unresolved complaint you get a sms saying "we hope your problem is resolved" and close the ticket again. am having the same problem with beam last few weeks trying to shift to poineer to see if their service is any better. or finally back to BSNL at least I get the speed they promised and line always active unlike beam where do not even know what joke service they are providing to others
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    [Resolved]

     jkumarsahoo
    Hi Team, I am an existing customer of beam. Since last 3 days am facing Internet issue. Yesterday around 9 AM I register the complain and requested to resolve. Again by 12 O'clock again I called to CC and updated that I can't be available on Friday and requested to resolve the issue by yesterday only. At both the calls your executives are assured that technician will visit by yesterday which not happened. Again today I called and call is escalated to Mr. Mahesh (from Escalation team). He told me that technician team is updating that there is issue with main set top box at my area. I told him that your technician is lying as there is Internet with other customers in my apartment and also no one from Beam visited my location. After this he told that this issue will take uncertain time and I can send mail to management if am not satisfied with the answer. Please let me know is this is the right approach to behave the customer. I am bringing this to your knowledge and believe you people will take immediate action. Complain Number is 14456569
    Complaint marked as Resolved Aug 14, 2020

    Complaint Status


    [Oct 24, 2014] customer support has been notified about the posted complaint.
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       Pratap Ramamoorthy
      I'm from Teynampet, Chennai. I've applied for ACT fibernet connection by submitting the form and paid the amount by cash of Rs. 1622/- to the guy (Suresh [protected]) who came to my home on 13-Oct-14. He promised me that I will get the connection within a week. It's been 10+ days and no guy came for the installation setup. I called the customer care and provided the CAF number and registered mobile, they said they don't have the information updated in their systems yet. So I called Suresh [protected], the guy who collected the form and money from my home, he kept avoiding my calls. After calling him over and over, he finally attended my call and gave silly excuses like it is raining heavily so the installation guy has not come to my place. In fact, it wasn't even raining that day. After Diwali got over, I called him again. He gave me his manager's number - Vijay [protected] and asked me to talk to him. After calling Vijay, he was searching for my form, seems they have missed my form somewhere and said he will call me back in an hour. I waited more than an hour but no calls from him. When I called him after 2 hours, he said they have declined my application 2 days ago but not even inform me saying the reason - my area is "slum". We are in Teynampet (a well centered & developed area in Chennai) for more than 8 years and this isn't slum. They even mentioned that they will provide ACT fibernet connection in Teynampet area in their website. I got so angry and demanded him to give his boss number. He said his boss will call me but didn't even call me yet. "*TRUST ME GUYS, DONT GET FOOLED BY THIS ACT FIBERNET - IT IS A DAY LIGHT ROBBERY, I HAVE NOT GOT CONNECTION NOR MY MONEY BACK. DO NOT RECOMMEND THIS TO YOUR FRIENDS/FAMILIES*"

      Complaint Status


      [Oct 23, 2014] customer support has been notified about the posted complaint.
      Dear Pratap Ramamoorthy,

      We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

      Warm regards,
      ACT Fibernet
      Fraud on Usage limit (Not 50GB only 20GB)

      Initially speed and FUP limit was very good,

      Last month they announced to increase the speed and usage limit.

      But Usage limit crossing very soon.

      I went to out of station for 5Days.While moving consumed unit was 20.3 GB after coming back when I checked the consumption rate is 38.8 GB.

      I made the complaint regarding this but still didn't get reply.

      They will provide only 20GB instead of 50GB.
      Fraud on Usage limit (Not 50GB only 20GB)

      Initially speed and FUP limit was very good,

      Last month they announced to increase the speed and usage limit.

      But Usage limit crossing very soon.

      I went to out of station for 5Days.While moving consumed unit was 20.3 GB after coming back when I checked the consumption rate is 38.8 GB.

      I made the complaint regarding this but still didn't get reply.

      They will provide only 20GB instead of 50GB.
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         Hitesh Akhi
        Solve my connectivity probpem... My id: 698991. Satyam plywood and hardware. I gave many complaints but no response from ur team..here are ticket no: 14397536, 14385739, 14385774, I called more than 20 times, for the same thing. But every time thEy say that problem will solve in 24 hours, but not yet solved. Some times they even promised me that technician will attend in 2 hours, but no responce. I made advance payment for 6 months, and thiz is first month. In that 12 days there is no connectivity. I want u to claim thEse days in my account, becoz o[censored]r dirty services...

        Complaint Status


        [Oct 23, 2014] customer support has been notified about the posted complaint.
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          [Resolved]

           Kishore.reddivari
          Beam cable is providing worst service to the customers and they are least bothered about retaining the customers. I have raised around 6 tickets with respect to frequent disconnection and each time they closed the ticket without proper resolution and still the problem persists. Each time when i call to the customer care, i need to wait for around 20 mins and again loosing money over phone. I would strongly recommend not to go for Beam network. No proper managers in the company who can react to the customer concerns and fix the problem.
          Complaint marked as Resolved Jan 1, 1970

          Complaint Status


          [Oct 22, 2014] customer support has been notified about the posted complaint.
          Verified Support
          ACT Fibernet Customer Care's response Oct 22, 2014
          Dear Kishore,

          We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get in touch with you.

          Warm Regards,
          Beam Fiber.
          Verified Support
          ACT Fibernet Customer Care's response Oct 23, 2014
          Dear Kishore reddivari,

          We are sorry for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

          Warm regards,
          Beam Fiber
          Me too faced the same problem, no proper responcce...
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            [Resolved]

             saikumart
            The worst service ever experienced in my life. They have taken the payment of 6 months in advance on 7th October, 2014 and promised to give us connection by 10th but they have given on 14th October, 2014 evening. And on 15th itself the net got disconnected and when we call customer care there is no response from them and said an silly issue that the problem is by connecting it to your router. We have raised so many complaints till now, every time they used to say with in 24 hours your issue will be resolved, but its already 144 hours but still now we didn't get any response from them still waiting. Hoping so that they would respond after completion of my Internet pack.
            Complaint marked as Resolved Aug 14, 2020

            Complaint Status


            [Oct 20, 2014] customer support has been notified about the posted complaint.
            Dear Sai kumart,

            We are sorry for the inconvenience, please share your Customer ID or registered contact number and we will get back to you.

            Warm regards,
            Beam Fiber
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              [Resolved]

               mendikiran
              Merchant Site URL : http://www.beamtele.com Order Number: bt[protected] PayBill through CCAVENUE-382243 on 18-Oct-2014 I paid an amount of Rs.680/- towards beamtele Internet service on the concerned date. In my account the amount is debited on the same time i.e., 18-Oct-2014 12:36 A.M. The beamTelecom is saying that, they till now didn't received payment. They stopped my service from 18-Oct-2014. I called them 5 times on 18-Oct regarding about this issue that i paid an amount through online and i also received the mail from CCAVENUE. But they saying that they didn't received amount. I called again on 19-Oct but they saying the same thing Please i loosed my business on Saturday please i want to take serious action on BeamTelecom Please raise this issue and help me Thanks & Regards Kiran Mendi


              I paid Amount but they lying that they didn
              Complaint marked as Resolved Aug 14, 2020
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                [Resolved]

                 mendikiran
                Merchant Site URL : http://www.beamtele.com Order Number: bt[protected] PayBill through CCAVENUE-382243 on 18-Oct-2014 I paid an amount of Rs.680/- towards beamtele Internet service on the concerned date. In my account the amount is debited on the same time i.e., 18-Oct-2014 12:36 A.M. The beamTelecom is saying that, they till now didn't received payment. They stopped my service from 18-Oct-2014. I called them 5 times on 18-Oct regarding about this issue that i paid an amount through online and i also received the mail from CCAVENUE. But they saying that they didn't received amount. I called again on 19-Oct but they saying the same thing Please i loosed my business on Saturday please i want to take serious action on BeamTelecom Please raise this issue and help me Thanks & Regards Kiran Mendi
                Complaint marked as Resolved Aug 14, 2020
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                  [Resolved]

                   ahmed.syed
                  I Syed Salahuddin Ahmed is a beam customer for more than 3 years and currently on B-Max 999 plan. I had previously placed a complaint on October 2 on this forum for frequent disconnections and limited connectivity. Well the person whom I spoke to said to me to place further complains on beam portal page but whenever I tried to reach the portal page after I used to write my complain it used to say your session has timed out and again I tried couple of times but always my session expires and for so many days my complains never went through. Then on October 10th I placed a request on [protected]@beamtele.com through my email for increasing my package speed as still I am having lot of slow speed issues and I mentioned that your rival hathway is offering 50Mbps speed with same download limit and same price, I was told that my complaint has been escalated to concerned team and I will be contacted and till next 6 days I was not given any message and no one contacted me (This shows how beam gives a damn attitude to customer) when I again placed a complaint on October 16th I was contacted on 17th through mail (not even a call from the customer service executive apologising for the delay more importantly I think the team has to save the company money so if they waste it in a phone call the company will incur loss) and also a ticket generated with number 14381361 then no one contacted me on 17th itself as I already wasted so many days. Then on 18th at a odd hour of 8:30 p.m the technician called and asked me what is the problem and I explained to him that there is frequent slow speed in connection (LOOK AT THE PHOTO I ATTACHED WHICH IS 100% TRUE AS FAR AS YOUR CONNECTION IS CONCERNED). Even though I have 15 Mbps speed the youtube vidoes I watch freeze midway and it keeps showing buffering but never moves forward and my downloads stop at sometimes 95% or even 99% and I loose connection it gives error unable to contact the DHCP server check your internet connection and try again so I have again download this same file and this has messed up my download limit (WHAT IS USE OF HAVING 60GB LIMIT WHEN IT IS BEING LOST FOR FREQUENTLY DOWNLOADING SAME FILES) because downloading the same file 2-3 times accounts to extra usage. The technician said if there is fiber cut or box problem I can fix it but slow speed is from server and I cant do anything in this regard you have to complain to the beam fiber company and they have to fix it from server. That is why I had asked beam to atleast increase the package speed to 30-35 Mbps if not 50 Mbps which is being offered by your rival hathway so that even if speed becomes slow it still will perform better but I think beam is more concerned about their profit rather than keeping the customer happy. Anyway cutting the long story short beam is not able to provide me proper service so I have taken decision to disconnect their services as I cant keep going through the same story again and again and keep suffering so please contact me and advise as to how I have to proceed to obtain a disconnection, I dont want your services from next month itself. My name is Syed Salahuddin Ahmed. My contact no is [protected].


                  Fluctuation in speed
                  Complaint marked as Resolved Jan 1, 1970
                  Verified Support
                  ACT Fibernet Customer Care's response Oct 22, 2014
                  Dear Syed Salahuddin Ahmed,

                  We apologize for the inconveniences caused. Please be assured, we will look into the issue and get in touch with you.

                  Warm Regards,
                  Beam Fiber
                  Verified Support
                  ACT Fibernet Customer Care's response Oct 22, 2014
                  Dear Ahmed Syed,

                  The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 66272727 or write to us at [protected]@beamtele.com, if you have any other queries. Thank you for your cooperation.

                  Warm Regards,
                  Beam Fiber
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                    [Resolved]

                     Ramesh1429
                    Account ID: 725054, I have big issue which is non-secure Internet connection from BEAM Telecom. On my local machine I am able to see many more other customers’ logins one by one daily which is able to use their internet with their logins & able to their full details (address & phone numbers) so it may lead to the more usage of their limited download/upload. I send the screen shots to BEAM support. At the same time Others also may use my Internet connection. It may lead hacking the connections. This is very poor secure connection from the BEAM. Two days back I have called customer care, finally concluded that they can't do anything. Thanks & Regards, Ramesh P
                    Complaint marked as Resolved Aug 14, 2020

                    Complaint Status


                    [Oct 18, 2014] customer support has been notified about the posted complaint.
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                      [Resolved]

                       Vincent Monica
                      Hi, I have opted the new connection on 24 September 2014 Agent name:Srinivas ctc#[protected] came home and we agreed to make advance payment for a plan for 6 months (Cheque and documents given) Paid an amount of Rs 2657/- bill#235083 invoice#514754 and did not get the connection till today and we have made numerous calls to the Customer care and this agent however there was no proper response from any of them I have raised a refund request for my amount Whenever I call Beam Customer Care they are saying that their executive will call me back and now when we call they state a check would sent to our home however haven't received the check yet For these follow ups and without connection BEAM PROVIDES A VERY BAD SERVICE CHEATED US BY TAKING AMOUNT WITH ANY CONNECTION Could you please suggest me how to get my refund ASAP.please take a strict action against them as they are cheating their customers in such a way
                      Complaint marked as Resolved Aug 14, 2020

                      Complaint Status


                      [Oct 17, 2014] customer support has been notified about the posted complaint.
                      Dear Vincent Monica,

                      We are sorry for the inconvenience please share your contact number, we will get back to you.

                      Warm regards,
                      Beam Fiber
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                        [Resolved]

                         sha343kmr
                        sir, i am using beam fiber internet connection since 26th august 2014 with a plan of Rs 2657/- for 6 months and not even a single day since the day of installation i have received proper/good internet connection. i have called customer care 100's of times and tried to complaint regarding this issue but there was no proper feedback from their side and most of the times when i tried to contact their manager through customer care i was always put on a hold for more than 15 minutes and finally after tiring i have to cut the call. is this the way to deal with customer queries ???? my user name is "vishesh.[protected]@gmail.com" and account id is "779186". on any of my complaint i got no response ever from beam customer suport and none any technician was sent to my address to rectify my problem. please help me out from this problem immediately and kindly refund back me my amount. Rinki agarwal [protected]
                        Complaint marked as Resolved Jan 1, 1970

                        Complaint Status


                        [Oct 17, 2014] customer support has been notified about the posted complaint.
                        Verified Support
                        ACT Fibernet Customer Care's response Oct 29, 2014
                        Dear Rinki Agarwal,

                        The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 66272727 or write to us at [protected]@beamtele.com, if you have any other queries. Thank you for your cooperation.

                        Warn Regards,
                        Beam Fiber
                        Dear Rinki Agarwal,

                        We are sorry for the inconvenience and thank you for sharing your details, we will get back to you.

                        Warm regards,
                        Beam Fiber
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                          [Resolved]

                           rahulglunawat
                          I referred 3 of my friends (account numbers 440574, 445524 and 575542) to take a connection with ACT broadband thinking that its a good broadband company and the speed is good and customer service is fast. And it's been nearly 5 months now. I have called up and spoken to customer care, send an email request 6 times but the response has been so pathetic.They promised me a referral bonus for each customer I bring to them but I have not got a single referral bonus yet. How can I even refer anybody to take a new connection if the customer service is so bad? No doubt the speed is amazing. But the customer service and satisfaction is equally Important. If any other customer is reading this, please don't refer anyone thinking you'll get a bonus. Don't refer them at all.
                          Complaint marked as Resolved Aug 14, 2020

                          Complaint Status


                          [Oct 13, 2014] customer support has been notified about the posted complaint.
                          Dear Customer,

                          We are extremely sorry to know this and will certainly look into it. We will contact you to discuss this further.

                          Warm Regards,
                          ACT Fibernet
                          Dear Customer,


                          The above mentioned grievance has been addressed. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.

                          Warm Regards,
                          ACT Fibernet
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                            [Resolved]

                             J.shashi kumar
                            Sir, I have applied for Internet connection to Beam Fibre telecoms P.Ltd on 1st October, 2014 under the registered Telephone No. [protected] in the area of Barkatpura Hyd-500027. I have paid for 6 month Rs. 3800/. by Cheque .No.659163. My maximum time spent calling customer care no.Technitian so far attained and rectify the the problem that customer is facing . My account with Bean telecom pvt ltd is 800569. I would like to withdraw the above payment made to the Beam telecome pvt Ltd. Since what i got information about this company in dealing good service to the customer is absolutely wrong. This Beam company is not customer oriented company. shashi kumar House No.3-4-1013/8 Barkatpura Hyd-500027
                            Complaint marked as Resolved Aug 14, 2020

                            Complaint Status


                            [Oct 13, 2014] customer support has been notified about the posted complaint.
                            Dear J.shashi kumar,

                            We are sorry for the inconvenience and thank you for sharing your details, we will get back to you.

                            Warm regards,
                            Beam Fiber
                            Dear J.Shashi Kumar,

                            The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 66272727 or write to us at [protected]@beamtele.com, if you have any other queries. Thank you for your cooperation

                            Warm Regards,
                            Beam Fiber
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                              ACT Fibernet — No referral bonus given since 5 months. [Resolved]

                               rahulglunawat
                              I referred 3 of my friends (account numbers 440574, 445524 and 575542) to take a connection with ACT broadband thinking that...
                              Complaint comments  Comments  (4)

                              ACT Fibernet — False statement passed for cheque bounce [Resolved]

                               Ruhul Amin Gaima
                              Attaching the whole mail Hello, I had sent out a mail a few days ago addressing my issue however there were a couple...

                              [Resolved]

                               csrinathreddy
                              Dear sir, This is C Srinath Reddy, My registered mobile no. and address is as follows:- Mobile No.[protected] H. No.1-55/2, RC Puram, Near GHMC Office, Hyderabad. I had been giving my complaint every day from past four days that iam not able to access my internet and the dailouge when i troubleshoot is "DNS Server failed". Not only from past four days this is my regular complaint. U Can check my complaint. Please look into the matter and let me clear to weather to pay my bill or not. My user ID is srinath.17.reddy.[protected]@gmail.com
                              Complaint marked as Resolved Aug 14, 2020

                              Complaint Status


                              [Oct 09, 2014] customer support has been notified about the posted complaint.
                              Dear Csrinathreddy,

                              We are sorry for the inconvenience caused and thank you for sharing your contact number, we will get back to you.

                              Warm Regards,
                              Beam Fiber
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                                [Resolved]

                                 dineshgangwar2014
                                I am facing no connectivity issue from last 5 days and it's not resolved till date. It's so pathetic and disgusting that no response from ACT, they are just good on saying sorry for the inconvenience, we have escalated the issue, we have sent follow mail to field department and bla bla bla BUT NO ACITION IS TAKEN till date. I am raising this concern here, hoping for some action to be taken. Regards, Dinesh +91-[protected]
                                Complaint marked as Resolved Aug 14, 2020

                                Complaint Status


                                [Oct 09, 2014] customer support has been notified about the posted complaint.
                                Dear Dineshgangwar,

                                We regret the inconvenience caused and thank you for sharing your details, we will get back to you.

                                Warm Regards,
                                ACT Fibernet
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                                  [Resolved]

                                   radhika0026
                                  WORST CUSTOMER SERVICE EVER COME ACROSS I have not been connected to Internet since past 2 days i.e from 7.10.14 evening onwards. Despite repeated requests and calls made to Beam the issue has not been fixed. Each time an executive comes on the line and falsely promises to restore the connection within an hour or send a technician to fix the problem but nothing has been done so far. It is disheartening to know that the executives are not even aware of basic information like password reset - which has been done incorrectly when I requested for one. I even have the sms giving me credentials that are not even accepted in the portal. I have made multiple calls and informed each executive that I am using Beam services for Work from home and am totally dependent on this connection as currently my secondary connection is not working but in VAIN. I had to lose a days pay just because the issue has not been fixed, thanks to the indifference and ignorance of the executives/technicians. Request you to look into the matter ON PRIORITY as I am not willing to lose another days pay just because of ineffeciency of the ISP Would also like you to provide me the contact number or call IMMEDIATELY to discuss the issue as the executives are not ready to let me talk to the Supervisors nor are the Supervisors ready to come on the call for resolution If this continues I will have to look out for another service provider as there is a serious issue with BEAM - my neighbour who uses BEAM is connected even now
                                  Complaint marked as Resolved Aug 13, 2020

                                  Complaint Status


                                  [Oct 09, 2014] customer support has been notified about the posted complaint.
                                  Dear Radhika,

                                  We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                                  Warm regards,
                                  Beam Fiber
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                                    [Resolved]

                                     sraukutam
                                    I have been seeing problems with Internet connection backup available for just 30 minutes when there is a power cut. I have never had this problem at my current place in the past 1.5 yrs of stay. I was able to easily work from home even when there are power cuts for more than 2 hours. But off late I have been seeing problems with internet backup.This is seriously impacting my work from home ability and unable to attend meetings too. I called Beam fiber several times and unfortunately there's no satisfactory response towards resolution. I'm extremely unhappy with their response and their your willingness of not resolving the issue. If the connections have increased, then ideally they should increase the capacity of the battery, but that doesn't seem to be the case and they are sticking to a mundane response of "backup will not come more than 1 hour". Basically, they have broken your initial promise of providing 3-4 hours of battery backup.
                                    Complaint marked as Resolved Aug 14, 2020

                                    Complaint Status


                                    [Oct 09, 2014] customer support has been notified about the posted complaint.
                                    Dear Sraukutam,

                                    We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                                    Warm regards,
                                    Beam Fiber
                                    Dear Sraukutam,

                                    We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                                    Warm regards,
                                    Beam Fiber
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