ACT Fibernet Complaints & Reviews

It's been over 15 days since we requested for a shifting request. We call the customer care every single day and the same thing is told to us everyday that port is alloted and you will get a call today. We are really helpless and don't understand what I told do. More than 10 tickets have been issued and every time the same story is narrated. Sick and tired of this response. Worst customer care ever. Planning to cancel the connection permanently....

We were using act broadband for more than a year, but from last three months, the fup of 50gb data with 30mbps speed is getting consumed within a day or two. If it is only fb/watsapp/ or mail than fup is not consumed much. But if we connect to office vpn then within 24 hours total fup gets consumed.

We have complained to the customercare but they have not responded properly. When i asked my friends, they also has the same...

I have made a payment of Rs.7, 928/- to ACT Fibernet through syndicate bank net banking on[protected] at about 1pm. The transaction got failed, but the money has been deducted from my syndicate bank account. I enquired ACT Fibernet Team about that, and they told that they have not recieved the payment. So there is nothing wrong from their side.

So, Please refund the Rs.7, 928/- to my account at the earliest.

Account...

Today, i was at the web portal of beam money. I started from the register now button and followed all directions shown on the screen. At last when i reached at the payment process, i selected to pay through my upi app, and the same i do.
And now i receive text message of deduction of 7000 inr in favor of citrus solutions. But there is not any processing in my beam money registration.
O please help me in registering in beam money,...

To the officials,

From a very dissatisfied customer. Been facing frequesnt disconnection of internet from ACT. Very poor services. Been on call with 2 representatives but they literally hung up on me. All they do is empathise for my frustration. Emapthising does not help. I need a solution for this issue. Been calling them for a while continually on this issue but I do not see there is any progress on my resolution. All they...

I had taken tv connection from above co. From past two days there is no connction to one of the tvs. The staff assaigned and stationed in our our complex are not comming to office, and there is none to contact. I tried their customer support connection, the line is always busy. Their complaint web is also not working. There fore this complaint-b suresh. Salarpuria greenage, hosur road bommnanahalli, bangalore 560114.
Id no.10581196...

This is p vidya kumari.
Account id :[protected].
Use name : [protected]@gmail.com

I requested to act fiber team to deactivate my account due to location change in october month 2016.

I paid the bill amount for that amount and i went to my native place.
After several calls after 15 to 20 days the my account is deactivated.

I requested them to refund my amount. They said...

I have been using ACT broadband connection for over 4 years.
I had requested for a transfer of connection from Babusapalya to Babusapalya on 14-April-2017.
I was told that my request can't be taken because I don't have an address proof of my new address.
I would have accepted this as a genuine reason, but they were ready to issue a new connection on my new address without any address proof.
I fail to understand...

I am using act broadband connection and write now connection with my wife name and i requested to change wife name to my name

For that i called to customer care and they told me that it will charge 600 rs/- and taking 7 working days to reflect the changes so it's basically new connection only.

This is very bad service for existing customers.

Regards,
Mohan...

Hi,

I have been calling relentlessly for the past 10 days to request disconnection of my act fibernet account. I have shifted cities and i do not need this internet anymore. I have called my technician multiple times for help and every single time have been told to call customer care. On calling customer care the number constantly says, "your call is important to us, all our executives are busy with other customers please...

On 1st of April 2017, i had contacted the ACT Fibernet service field executive, Vishwa for new connection. He was very prompt in coming home collecting the documents and taking the payment. He promised to get the connection done in 3 days which he hadnt till date and had the gall to cut our calls the moment we say hello.

Finally after multiple mails and escalation to the nodal officer Anand. They called back stating (on 14th...

I have requested the refund of the credit amount (Rs. 2014/-) to my bank account as i don't have any friend/relative using act where i can get the credit amount transferred.

My connection has to be discontinued due to non feasibility in our area. When i got call from act team i was told that refund will be done to my bank account.

Even after multiple emails and explaining them that there is no coverage from...

We had applied for Act Fibrenet Internet. We had submitted all the documents on 10th April and were told that the connection would be provided within 2 days. I had been calling every day more than 20 times, each hour but the sales reps neither answer the call or sms. Whenever they life the call, they say that the connection will be provided within 1 hour, some times say our field team is on the way, field guys who were coming to give connection...

My Act fibernet user id is 11845424, I have been using ACT fibernet for nearly an year now. I have a 100 GB data plan and every month nearly 10 to 15 GB of data would be consumed. All of a sudden on April 4th around 80 GB of data usage was reported. Then on April 6th 40 GB o[censored]sage again. Since this was the first time, I waited till 13th April and reset my FUP by purchasing 60 GB of data. But 60 GB of data got over in around 3 hours on the...

I had installed act on 31st march 2017 at 10.55 pm. They have generated a bill for march rs.30/-. Having undergone all pains during installation during night hours, in spite of our inconvenience expressed to the installation team. They had wantedly installed to collect the march month bill.

The usage of 25 gb+25gb got exhausted on 14th april. Which is quite unusual. The individual usage is not provided.

Act company...

I have disconnected my act fibernet connection in jan end of this year.As some payment was pending I cleared the due last week.I have requested them to permanently disconnect the connection, still it has not happened and I am getting call from ACT saying payment is pending for apr which I have not used.If I get call again for same will take serious step against ACT....

I am new to ACT and have just got the connection yesterday and seems that my data has consumed more than 7GB in a day. I used to use Tikona earlier and i know we never crossed more than 1 GB. That too i don't download and just browse and do my office work.

This is literally a big scam happening from ACT. I am going to monitor for few more days. If not i will have to legally take some action against these guys.
br...

I opted for the service and paid the amount of RS 2375 but the technician could not install the device. ACT promised that I will get the refund as they could not provide the service in my area. I paid the money on 31 St march. I have still not received the money. I have called the ACT customer service so many times. They keep saying that I will receive the refund. They have already sent the refund request. When I call my bank they mentioned...

My Account ID is[protected].

I am observing unusually high usage over the past 2 months. This happened only after auto upgrade to a 100GB plan.

Timeline for the problem - for the past 3 months. Exactly after ACT upgraded everyone for FREE!

I have monitored my usage but don't see any changes over the past 6 months so why is there such high usage ??

How do I sort this out.
br...

Dear ACT,

I am compelled to write this mail as I have already called ACT Customer Care on more than 5 occasions ( Last 72 Hours ) and nothing has been changed so far. We are experiencing a downtime for the last 3 days and I wonder how long would it take more!!!

What makes me really bewildered is the fact that your guys are so cool about this. Like you know it that nothing’s going to change or something. What’s...