ACT Fibernet Complaints & Reviews

It has been one week since the connection is down, everytime i try getting the customer service on call it takes me minimum 15 minutes to get connected and above that they ask for last chance and the number of chance given is more than countable numbers. When then cannot get me the service why false statements? One of the bad and worst customer service ever i have seen and dealt with.

Act internet connection is down. Raised complaints via sms channel and app. Always it says complaint registered but no resolution.
Customer care is always busy. Sent emails to [protected]@actcorp.in,
[protected]@actcorp.in.

Not sure what to do next.

Act team you are good to deactivate my connection, they are many broadband service providers out there in market.

There was no internet connection from may 18. After continuous reminders, calls to customer care (Which no one received), & emails, the connection issue was resolved on may 22, 2017. No again after 10 days there is no connection. Tried reaching them through calls, emails but in vain. There is no accountability. Customer service extremely poor. Ii pay for full month but get service only for half a month. It is very frustrating and no one from the broadband cares about their customer. Pathetic.

Their is no internet connection since 27-May-2017.Have a raised a case and even after calling the customer support number, the Nodal office number, after sending grievanceemail their is no response from the ACT company to rectify the issue. Its been 5 day and no response via call or email from the ACT company to rectify the issue. I request your help in this issue.I have attached a screen of the email and the case number.

Case number raised with ACT company on 27 May 2017 :
[protected].

Nodal office details :

Email - [protected]@actcorp.in
Phone – [protected]

New Connection[protected]
Existing Customer[protected]
[protected]@actcorp.in

Thank You

Hello,
There has been no internet from 20 may, inspite of registering multiple complaints, and calling customer care (Which they don't receive), there is no use. They give fake promises, i received a messages saying issue would be solved by 26 may.

Act userid: 11194748,

Rectify if possible asap, as i am going to terminate the yearly contract with you and demand a refund.

Regards,

Hi

I have been a Customer of ACT for past 3 years with no major issues.

But after heavy rainfall, I lost internet connection more than a week back around May 20th. Following that day, I registered a complaint and was given a Ticket# [protected].

Since then, I got a couple of messages that it will be rectified. But its not.

Kindly look into it.

My one lakh shopping is an online marketplace took internet connection with act fibernet initially the service was good but after 3 months they started their original face from night to morning intentionally to save the internet usage they disconnected the net, and if we raise the complaint within half hour to one hour the problem will be solved but the same problem will occur again in next day this happened day after day every day
They try to cheat the customers by switch offing the net and if a complaint comes providing the net service.
So we strongly recommend pls don't choose act as your net provider

I have been contacting ACT Fibernet for my Internet Service Provide -Username/Password, they promised to get back to me in 24 hours but they did not contact me even after 24 hours. I again called them and the customer support executive promised to get back in 1 hour this time also I did not get a call back. This has caused extreme inconvenience as I had to wait for more than 15 minutes to register the complaint through customer service and had to pay call charges for the 15 minutes long call. Moreover I have been waiting for them to call, without going outside my home affecting my office work and social life

Dear All.

Hope you have impressed with their package, advertisements, in actual after sales its pathatic, if your taking for your business purpose donot take, because they donot respond if any complaint
call center taking call minimum waiting period around clock 8-10 min
100 complaint only get response our team will respond within 24 hours
the junction box and the materials used for the connections are very low Quality, they donot have enough technical people.
My office situated heart of city, distance to their office is 2 Kmtrs, person log complaint at morning 8 AM, person attend your call evening 4pm, this is usual practice, will you bear my loss. shutting down my office, problem is junction box power connection, the wire used is very low Quality, 100 of joints,

Earlier Suresh was responding, now he left the organisation, now Vishwanath, Mani, they are not at all respod your call, even though you call them 1000 times . no respect for customers, talk very rudely,

if they pick you will get answer, I will send person within 30 min, not even attend after 30 hours, most third rated service providers ever seen
if your business people kindly think 1000 time before talking, because monthly 2-4 days you must be ready to give holidays. because of ACT

My internet is down since 8 days.
There is no response from the service team and support.

This ridiculous trusting act.. All my work is stuck.
Helpdesk is worst.. Whenever i call them they seem to be busy busy.
Believe me i lost 50 bucks waiting for customer service representative to take my call.
But still nobody responded me yet.

This is to be taken to management level and made to pay for all this trouble.

My user id:[protected].

There is a problem about internet connection every week and I raise a complain against it every time. There is no response from their side. Sometimes the net is not available for continuous 2-3days which cause a lot of inconvenience. This time I raised a service ticket and it's been 2days and there is no action taken. We tried to reach them but there is no response.

I have sent around 20 mail to act support including nodal officer and appellate officer. One of the worst customer service. Personal reasons. I am beam/act customer from 5 years.. I have paid 6 months package and now i want to disconnect after using 1 month due to personal reason but the support team has not responded inspite of sending around 20 mails to them and at last they told that i will not get refund for 5 months amount if i disconnect the connection. I want to know how can they charge for unused connection.
Support team, nodal officers and appellate officer. Act management is spending waste of money to this teams. Act management can do cost cutting by removing this appellate and nodal officers and provide good customer support using support team.

Act assured speed of 25mbps. But for the last 2-3 months iam getting the speed anywhere between 10mbps to 15mbps. Also once i cross the fup limit the speed is 1mbps. But even then for 1mbps speed, when i conducted multiple times speed test the results were between 0.01mbps to 0.5mbps. Also they depute a service person who doesnt even know how to solve the problem and doesnt even understand what we say regarding issues.

Hello, i am from bangalore, my internet is down of 5 days and there is not even a single guy visiting my place to get it fixed, after all the long repeated calls to the customer care there is no good hope i think i can find of getting my connection back. My ticket no : [protected], it now going to be almost a week and still there is not even a message or call by company. This is not the way to treat your customers, i have been using it since 2015 and had never faced this before kindly please fix this issue as i work from home most of the time.

User id : 11151653
Account id : [protected]
I want to disconnect my act internet connection as i am vacating my house. I have sent multiple mails there was no reply and no action taken on it. I couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and please refund the advance amount given.

ACT Fibernet Hyderabad turning out to be one of the worst internet service providers from one of the best. Guys, if you are planning to get a connection through them, please refrain from doing so. It is NOT reliable anymore. Poor customer service with irritating questionnaire and illogical and nonsensical technical staff without any basics of troubleshooting a problem. All they do is to take a complaint and sit without any quick action and updates. It's been around 4 days that we have lodged a complaint about internet connection (WIFI not working) issue with no one turning up so far and not a single courtesy call to update us about the "what next". Prior to that, around 1week ago, we had to wait for 5 days for them to come and rectify the internet, in spite of our repeated calls to them.
There is NO escalation mechanism whatsoever, how big the problem may be and how delayed it may get for resolution. NO transparency to the customers and we always have to go through the stupid questionnaire whenever we call them about the same problem without having any clue on whether any meaningful action is being taken to resolve our problem or not.
Not sure how giant Corporates like these which are running substandard shows are even surviving. Not sure if ours is a one-off or there are many other victims out there with very high patience levels. Any service/utility/anything for that matter which can't be o[censored]se when it's needed the most, is equivalent to crap, bear with my language.
We, being customers since 2013, are frustrated to the core with the kind of service they had been providing in the recent past and had to go to cyber cafes to take care of our important online activities. Can it get any worse than this ?

I was one of the old customers of beam cable (Act fiber) regarding the account number:[protected], residing at hyderabad, shapoor nagar. I had paid money in the month of september for 6 months package (2720) and the internet connection was interrupted from march ending due to cx box down. But my 6 months subscriptions was not over yet and it will be completes by june'15. When i called up your customer care, they said that the refund of money will be done by 10 days i did not received any confirmation call or any refund money till now.

It has been 5 days since i raised a shifting request to new location, but there is no response from act team, not sure if any one is available for customer support. I have tried all the alternatives to contact them and even escalated the issue to Nodal officer but there is still not even a single response, I did'nt expect these kind of behaviour from ACT team.
Shifting request #[protected]

I have raised a complaint on May 6th 2017 to remove the junction box from my landlord's place as they are not giving me the Security deposit till this is done. I have been following up everyday and they say that they will do it within a day. Today when I checked again they are saying that they require another 3 days to carry out this activity whereas the intial SLA on May 6th was just 3 days. This is causing mental agony to me as I am in financial stress. Please take necessary action

Ref no: [protected]

I have raised a ticket to disconnect connection. But now i got a mail saying if plan is monthly i will not get my amount refunded. What is this? Are you guys stealing money from me??? This is plain cheating and fraud.

I have hardly used 5 days this month. I have disconnected connection because your team is incapable of providing the service. I want remaining monthly plan bill i have paid asap.