ACT Fibernet Complaints & Reviews

I have paid my june 2017 act internet bill on time through online.
But as per act billing team, the bank statement have reversed the amount 1034 to my bank account. Then i have provided my june to till date bank statement in which the charged back was not present. I have sent more than 5-6 mails to the helpdesk but did not get a positive response from act team.

I have followed-up with my bank and they also told the same...

As we have been suffering very bad and pathetic service from act for my broadband internet connection no:[protected]. Please let me know my outstanding after adjectesting my advance which i have paid at the time connection taken. Please cancell and disconnect immediate effect.

Fyi - last 5 days we don't have any internet and we have multiple complaint and no response from you and no engneer visited my residence. I still wonder...

Sub. Id.[protected]
I hv asked a shifting request to act i hv moved to the new flat within the same compound. Its been 5 days since the first notification. They are taking so much time to shift. Really fed up with their service. My business is getting affected due to their negligence. They are informing me that they need a declaration letter after 5days and. Saying that it will take 3more days to shift. I decided to end my connection...

I have been using act broadband since sometime. People had warned me. Against using it saying that it will be ok till you face a problem. Once you have a problem, its hell, the customer service is useless. And rightly said, i should have believed them.
I had raised a simple request to shift my connection to a different address. The customer support person calls me, hangs up saying hello twice and immediately deactivated my internet...

1st complaint:
Beam Telecom / ACT — Removal of junction box from my landlord's place as i have moved out raised on May 22, 2017 -
e raised a complaint on May 6th 2017 to remove the junction box from my landlord's place as they are not giving me the Security deposit till this is done. I have been following up everyday and they say that they will do it within a day. Today when I checked again they are saying that they require...

I have taken broadband connection since dec'16 - here are my problems -
1. I have been having frequent disconnection issues since the day one, i would have created at least 30-40 srs to them, but their response has been poor and my problem still exists
2. I even escalated to their appeliate and nodal manager, no response from them
3. Their service has been extremely poor. The srs are closed without acting them. When asked,...

4th july:

No internet connection. I file a complaint on the act around 3 or 4 in the afternoon. I get a message from act that it should get fixed by 8pm that day.
Some phone calls, no resolution.

5th july:

I take a work from home to get internet fixed. A guy ("network engineer") from act calls me and tells me that act junction box has to be moved. He asks me for permission to install at...

I have been a user of act for almost 2 years and never had any issue but this month i stopped getting internet for almost 2 weeks and they kept calling me to get a junction box fixed at my place i repeatedly told them that its a rented apartment and the land lord doesnt want the junction box drilled into the wall,
After 2 days i received a message saying you connection has been disconected and the bill is due. What kind of service...

I complained and called to act customer care for more than 10 times they are not resolving my problem. It is 8th day of internet disconnection and no action was taken. I am from pallikaranai.

Please take action.

Dont ever go for act in pallikaranai. Go for hathway or airtel.

Each and every day i am calling to act customer care and they are not resolving the problem rather creating ticket every...

After many complaints about frequent disconnection of internet, the people are not taking serious and not rectifying the issues. They are closing the tickets without addressing the issues. Within a month I have almost raised 5 complaints and still these people are not reacting well.
Even today I spoke with customer care supervisor, she promised that she would take immediate action but no one responded till now...

Hi,
My act number is[protected].
I am using act/beam internet from more than 3 years on wards.
Recently, i upgraded plan to a-max 1050 (Around rs. 1239) from a-max-410 (Around rs. 470) but speed didn't increase, asked to revert back the immediately and raised multiple complaints, contacted nodal officer but they didn't change it. They are forcefully asking to pay one month charges.

App is allowing to...

TO
THE BEAM ACT MANAGER
SIR,
FROM ARUNA STUDIO DIRECTOR, I have using beam act for 4 years, but your services not satisifing our premises.because when we complaint your person will attend and do the work temporarly. Even he went explain the reason and he left .he work show the perminent solution not explain the issues every month 3 times we face the problem. so, you take the perminent action. Otherwise your services...

We had requested for internet connection from ACT fibernet. We paid the amount 7000 for the same although they have installed but we have not got connection done. internet is not working. When we call the customer care they don't respond. Please help us for the same our money is at stake.We don't know what to do as their is no mode to communicate to them it has been 2 days and we have been trying to connect and neither mails nor the call...

Hi, I registered for internet supply for my home from Beam (Atria Convergence Technologies) in hyderabad. Their executive Mr Praveen Visited and took the advance on 2nd July and assured me that the connection will be up by 3rd of July. We are cruising into 6th of july, still no one have contacted me. It seems they have taken money and stop bothering. I have been calling them daily. The executive who came to take papers and advance does not...

We had requested for internet connection from ACT fibernet. We paid almost 7000 for the same it's been 1 week still we haven't got connection done. When we call the customer care they don't respond and some talk very rudely. Please help us for the same our money is at stake.We don't know what to do for their ill behaviour.For the money they were continuously behind us but after we paid the money they just don't respond....

I registered for internet connection and even paid for the same...I paid almost 7312/- but still my connection hasn't started yet. It's been 1 week still no action. If we call customer care people they don't respond. If by chance someone picks they call they speak rudely. Please do something so that no other customer has to face the problems we face. My 7412/- is on stack. To get money they were continuously behind after they got money they...

They disconnect the internet 2 days a week and say 18 hours to resolve, internet is down for 6-7 days a month and the customer care fools put you on hold when we want to speak to the manager for more than 45mins.

I suggest never using beam internet! I am stuck after paying for a year and with their third grade [censored] customer service only thing left to do is abuse them. Their on ground people are worse resolve the issue 4 days...

I requested for shifting my connection on 17 June 2017 and chose to shift my connection on 24th, on 25th someone contacted me and said he will be coming at 12:00 to shift the connection However nobody came. I have been calling the customer care everyday and they say the connection will be shifted that day however no one has come and shifted it.
I request ACT to look into the matter and shift my connection ASAP....

This is in respect to delay in restoring connection. I am using ACT Fibernet connection since more than a year, ACCOUNT NO:[protected] User Name: 11260718. There is always a problem with the service, either by physical damage or technical issues. Me working as Healthcare support assistant (CMT) for a reputed company in California, US, facing the problem every now and then due to interruption in internet service causing me in delay sending...

I am the customer of Act for last 4 years and we are facing losts of problems in these past years but what we are facing today we never faced such type of before we were have complained against Internet not working since 3 days but this call centre people were telling they will solve the problem within 18 hours but here it has been past 50 hours they couldn't resort the problem I need this problem to be solved as soon as possible
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