ACT Fibernet Complaints & Reviews

User ID no. 512567

Name of Customer : HariPrakash

I have made a request for refund of Act Fibernet amount & I received Voice mail to my telephone no.in this regard telling that to enclose bank detail through sent email id, but I didn't received any mail from your end.
please forward to my mail Id b.h.[protected]@gmail.com. I have made a multiple call to customer care at[protected], then they ask me to register your complaint under [protected]@acttv id

My name is NIKHIL JAIRAJ MEHTA- from Bangalore (registered number: [protected])
I can't believe how many times I must have called for a simple OWNERSHIP CHANGE request. (CAF number is 517626) This is the most frustrating experience by Far. I registered a complaint IN FEBRUARY and they already collected ownership change amount from me after I submitted my forms. Still- there has been no action on this request. Customer care people (Ramya, Papita and a few others) have actually hung up on me in order to avoid serving this request hoping I'll call again to reach another customer rep. This is height of irresponsibility when it comes to resolving customer issues. If this is not resolved by this weekend, PLEASE cancel my connection with ACT. And I'm NOT going to pay any pending dues. I hope it doesn't come to it but I am considering taking this to social media for the sheer poor quality of service representatives and lack of ability in resolving such a simple issue.

Hi sir,
Act Fibernet Connection user ID : [protected]@gmail.com.
I want to disconnect act fiber net account, i am shifting my location
I called customer care and i requested, but they are telling 'will be disconnected in four days'. Every time i call they are not response, now nearly one month is over. They are send me bill. but I'm not using internet. Please terminate my account.
please disconnect my account as early as possible...
Thank you sir

Hello,

Id - a.[protected]@gmail.com

I want to disconnect act fibernet account internet connection as i am moving from the current place.

I called customer care and i requested, but they are telling 'will be disconnected in four days'. But i didn't get the required action i needed. Please help me out. I will anyway use ACT since i am happy witht he service from the last 6 months.

Regards,
Satya

I had registered for new internet connection online with ACT and a person name Abhishek([protected]) gave all the details of the connection and took 7k from me and said the connection will be done in 4 days. It's been 15 days I have been following up with this person. He doesn't pick my phone nor did i get a new connection.
I have put an email to all the high authority and i did not receive any reply to it.

Kindly help me getting my money back

Even we are facing the similar problem and the ACT authorities are not even responding to our countless emails! Even we just watch YouTube and browse the Internet and nothing much but still our whole data gets over within like 15 days or something. Today we received 50 GB and within 4 hrs we lost almost 3.5GB !
What are we users supposed to do against it? Is it data theft or something else? We don't know and we are helpless.

Hoping for a better reply from you people.

Sincerely your tired user.
Reply

My Account number is[protected], I have been ACT customer for more than one year now, Earlier i used 30 GB from BSNL and it was more than enough for me, and later when i changed my Service Provider to ACT, started with 30 GB and it was getting over within 15 days, later moved to 75 GB and it was getting over in 20 days and now i am with 150 GB and it is exactly over in 30 days. My usage might have increased a bit, but i am sure they have set their counters o[censored]sage in such a way that it gets over exactly within 20 days or 30 days. I was bit confused what was happening and i called ACT multiple times and they always tell we can see our daily usage. My brother moved recently from local cable company to ACT with 30 GB Plan and they were using max 20 GB earlier and now with ACT 30 GB is over within 20 days. And now he is moving back to his old Cable operator for Internet services, as it is much better than ACT. So now it is very much confirmed ACT is cheating all Customers by just saying they are giving more data and they set internally to make sure it shows we have consumed all data within 20 days. ACT, Please check this and ACT quickly before everybody knows about this and start switching to different companies. THIS IS REALLY CHEATING AND NOT EXPECTED FROM ACT WHICH HAS GOOD NAME.

My Account#[protected]

I had raised a complaint for frequent disconnection issues every Sunday and called the customer care several times.
I got to know from the local tech stating that the power connection for the switch is given from a shop and the shop owner shuts down the power every weekend as they keep the shop closed.
I called the customer care again and raised a concern regarding this issue.
My call was conferenced with the Area Manager, I told him the situation and asked him for an alternate solution.
He offered me ways
1. Provide the power connection from my residence and they will provide Rs 100 discount for the same - I denied this option telling him that the consumption of power for switch is more as they connect multiple modems into One Switch Box and they assume the consumption of power is only 5 units per month.
There was a conflict within their own statements as the customer care executive tells that the consumption is up to 8-9 units per month and Area manager assures it to be 5 Units.
2. Take an individual switch directly to my house by paying 2600 as installation charges - I asked him if the switch should be connected to a power supply again - he replied yes and there will be no discount given for this option.
I asked him though Act is so popular then why are these power issue arousing in ACT when compared there are no power connectivity issues in Hathway or other suppliers.
I informed him that if the issue is not resolved, I might have to look for an alternate service provider.
This guy showed so much attitude that he got my Internet connection suspended for this month which is already paid without any notification.
When I called the customer care for connectivity issue, I was informed that my 7 year account was suspended as they cannot not provide connection to this location.

I am using ACT BLAZE plan. it has monthly 100 GB of FUP data with 50 Mbps speed limit and post FUP the speed changes to 512 kbps. in this month march i had visited my home town and had not used internet for 10 days, after coming back, within two days my 100 GB data has been shown as used, when i inquired, they said i had downloaded more than 90 GB of data on my Laptop in two days with 4-6 hours of time span each day which is never even possible. My laptop has only 5 GB of hard disk free space available. it is a clear case of data cheat from ACT. I raised complaint and without proper analysis, they try to close the complaint. Their only in a intention to close the complaint. Pathetic technical team. they are not understanding a simple logic that 90+ GB data cannot be downloaded in 5 GB of free space laptop hard disk. it is a FUP scam that ACT is doing. they are having a faulty data monitoring system and are blaming customers for excess usage. The ticket is still in open state and it has been a week

My Ticket No: [protected]
User ID:[protected]

Regards
Arunkumar Vikram

HI ACT Team,

I am using ACT broadband since 1 year and I raised a shifting request in the 1st week of march via ACT App and the ticket was closed without doing the shifting and my account was reactivated . But the internet at my new location never worked . After following up with numerous calls on customer care and act engineers I came to know that the shifting team did not do the shifting and just closed the ticket and activated...

My account id:[protected].

I opt for act blaze 12m + 2m free. Since march is my last month for free rental. So, i called the customer care on 14th march to upgrade my internet plan to act lightning from april 2017, were the female cce confirm me that same, the plan will be activated from 1st of april 2017.

However, the plan was changed prior schedule from 15-mar-2017 onward instead of april 1st and i got messages that rs.882 due which needs to be paid by 15-mar-2017. I called the cce regarding this but without any resolution. I log many conplaints with the ticket number: [protected], [protected], [protected], [protected], [protected], [protected], but without any resolution they keep closing the tickets.

Now my internet is very slow and now able access properly from 15-mar-2017 onward.

I started getting message that my account has been suspended for non payment were i call the act cce many time and explain the same thing over and over again; keep telling me that they have updated the billing department and will resolved at the earliest but still not resolved. Now i got message as per the screenshots attached that my account will be disconnected due to non payment.

We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 110gb fup was expired with in 10days.
My account detail : 10967530

I have called them repeatedly following up the issue. They reverted on the 5th day saying that all the data are exhausted through same modem it cannot be reimbursed. This is the 2nd consecutive time happened. I'm clueless of how it happened. T

I am customer of Act for 2 years. Now i took new connection again (CAF No. 516731) and paid 6 months advance. Now it is been 9 days since i didn't got the connection where i was told that within 2 days connection will be installed and ready to use.
Calling customer care for past 3 day and they always say, your documents are under process, please give us 24 hours and it will be installed.
Not sure how they are dealing. Very bad, i am completely unsatisfied with their service.

Hi, i am rudra prakash with act username: 11940622. My bb connection is again disconnected despite the same issue happened last month and called many times the act customer care and logged complaint in consumer forum to reactivate. Now it is again disconnected. I paid the money for 6+1 months subscription charges through act app and they are disconnecting every month...

Please see the below message of last month regarding reactivation.
Dear subscriber your act broadband account is reactivated. User name 11940622 helpline[protected] or email helpdesk. [protected]@actcorp.in.
Use the new act fibernet app https://is.gd/actapp to track data usage, register service request, pay your bill and do lot more.- act fibernet user id:

Hi, i am anand. User name: 11390296 my account id :[protected]. Email id: [protected]@gmail.com. I hv started facing the same issues with act. Its showing i have exhausted 140 gb in first 9 days of the month. Its illogical and quite impossible. More ever i had never even once exceeded my 'act storm' package in my whole year of experience with them and suddenly this shift! Hv suspended payments and filed a complaint.

I have taken beam connection on 3rd of this month(3/03/17). The agent who took the cheque did not come at the time of wiring and wiring department made wrong wiring to other house (apartment 313) instead of villa 313. When we moved on 3rd and question same about wiring they apologised and immediately have wiring to our house. After 3 days of connection we started getting messages of bill pay which we did not use for that wrong wiring..when we informed the person who came, he said that's bill department problem they rectify..after 10th my connection got on hold and I'm continuously calling customer care and agents both are irresponsible.before relationship with beam we went with 2 internet connections now from 3 days we don't even have one. We paid 1900 rs in cheque and behind agents customer care from past 3 days. We are suffering because we trusted beam .where to go whom to ask.

Hi Team,

This is anjana Reddy and Act id[protected], i have been using ACT more than 2 years. i have raised a request with high priority 6th of march (Ticket no- [protected]) of removal of box permanently as i have moved from my house .They told within 3 days it will complete but till now not fixed and when i call customer care[protected]asking same question like(whether any body using the box - i told no one and connection already disconnected long back, they will be fix by End of day ).

I was followup daily to make fix the issue, no one is bothering about my request and I even escalated also.
The problem is if the box is not removed my owner is not giving the advance around 50000.

I am frustrated and plan to put a case in consumer court.

Before do that i want to check once to help desk if i get any response and wait for 2 days.

if not i will be put case on consumer court and pur my issue in social media same.

I hope issue will take care immediately

Thanks
Anjana reddy
[protected]

I had been using ACT for some time. In Nov 2016 I had opted but for temporary disconnection. I reactivated in mid Dec 2016 the same as I had been offered zero reactivation.

In my Jan bill, i had been charged for Reactivation. When i raised a query for removing the same, they validated with the billing team that I had the offer and promised to remove the same within 24 hrs. I clearly mentioned that I will not pay the bill until the charges are waived off.

But before resolving the open service request on billing, they temporarily disconnected my connection and in 24 hours permanently disconnected followed by hundreds of collection calls for payment due (which included nill amount for complete Jan 2017 with the connection decativated on 19th Jan). I spoke with ACT and paid charged until 21st Jan and closed the connection. Also the wiring has all been removed by them in 2-3 days.

All the customer support calls were for bill payment only but no one bothered about the Open Service request even then.

Somehow I wanted to reactivate the connection with Act and I raised a request on 28th Feb 2017. Interestingly I see a bill amount included for rest of Jan 2017 and mid Feb 2017 in my March 2017 bill. No installation done until 11th March but bill provided from 28th Feb 017.

I raised a complaint station that there is no wiring also since 21st Jan but why did you charge me until mid Feb and also included a late payment fee.

The response I get is "Waiver cannot be provided". I dont understand what is the waiver I asked. I just asked to remove charges when I dont have the connection along with the late payment fee in Jan 2017 which is because o[censored]ntimely resolution on the open service request.

I need some help to get this issue resolved...

Hi All,

I have referred my brother (Kiran) in order to have the ACT Fiber connection recently and it was done as well and he also told to the sales person that, he was referred by me (Manoj). However, when i checked this information with the customer care and they said it was not tracked at all as I have called them and informed about the referral through customer care and not with "Refer a Friend" option online.

This is something they should have told while I was having conversation with the customer care person and finally they told me it was not recorded and i am not eligible to referral discount which I really disappointed and till date i have referred 2 connections after me. No referral discount accounted to me and this is something that ACT FIBER should look and stream line the process.

Regards,
Manoj V
[protected]

Customer ID 11841346 connection in the name of Geologics.

After several complaint raised in the customer care and issue is not sorted out so far. We have repeatedly followed with customer care to get the connection issue resolved. Also thought that if give a request for the disconnection of connection they might sort out the issue, but they didn't take any kind of action towards this.

We request the forum to sort our issue and if they can't let them refund the balance payment on prorate basis.