ACT Fibernet Complaints & Reviews

On 11th Dec 2016, I have subscribed to ACT Broadband and I paid the subscription amount Rs.1649 for User ID:[protected] on the same day. I almost waited more than 10 days and I haven’t received my broadband connection. Well, I do understand the problems faced by ACT Fibernet team in Chennai due to the natural disaster. And I was calling the Customer service team on daily basis. No response from them.

On 19th Dec 2016, From...

Customer ID[protected]

Our broadband service down from 3rd Feb .
Despite repeated complaints to all levels of ACT Chennai
ACT gives only standard reply of resolution in 48 hrs and closing complaints
without resolution.

Have raised issue with Nodal officer Chennai with no response or Communication

Such good tech but very badly supported. If issue persists
will have...

Post Vardah cyclone, we had our ACT connection restored after 4 weeks. The internet was working for 2 weeks till Jan 21st after which it failed. We made a customer support call in which they mentioned it would be restored in 2 days. We called post 2 days and they said that it is a technical issue and would take another couple of days to restore it. We called after 2 days again and they said it would be restored tomorrow. They have been promising...

I have made request to deactivate service and before deactivating i made full payment 2299 for the current month. However as i used fot only 13 days now my account shows a credit of 1409, which is caluculated as per pro rata basis so i requested them to refund the balance amount.
They say we dont have refund option.

But is this not malicious pratice being in service sector. How can we enforce they make sure they refund...

I am using net connection from past 8 months, 10 days back got
disconnected, because of somebody box power disconnected, one week on wards
i am giving complaint to customer care, but after 10 days also there no
connection activated. Prolonging every tomorrow, tomorrow from that box
having 5 connections, i have suggested to them to take the connection-they
scolding me. Why this much big company, doing like...

I bought a act Fibernet last month in my home singanallur.. They installed a box in my home and never told us any details that time...it started working..15 days later they came suddenly to My home and without our knowledge they started working on that box to give one more connection without even letting us know wat was it. We obejdcted meaning that we wanted to get it clarified as we were not told about this anypoint of time.. Now that person...

Hello ACT Fibernet,

I need a quick resolution for the issue I am facing since last 6 days.

1.I have raised ticket no. [protected] on 26th January 2017 to shift my connection.
2.On 27th January I got call from your customer care team that connection is feasible at new location.l was assured that someone will come on same day to collect address proof and shifting charges of rupees 500.
3. I have...

I was using ACT for past 7 months. After the recent vardha cyclone their restoration work was very poor. I made close to 100 calls and sent constant emails. Every time they asked for 4 days but never made any effort to restore it. Finally after close to 50 days of no internet I called them and said please restore the connection on the deadline you have given or I have no other option but to surrender the connection. ACT without making any...

This is happening every month and now we are fed up. I reset the FUP and got 30 GB flexybytes this month. But in matter of 4.5 days.. it was exhausted. This is impossible as 3 out of the 4 days were weekdays. Maximum 2 people can exhaust 2-3 GB MAX MAX in a day on a weekday. You guys are surely cheating. We have had enough and after this month I am cancelling the plan and opting for some other Broadband.

Go to hell ACT. Bloody...

I have taken connection in month of November. I taken plan of 40 gb with 10mbps speed. My usage is very less and i have another broadband connection with 30 GB in my office (You Broadband) in which data left every.
This Act broadband is showing wrong Data usage. My usage is very less and its telling data completed. It is showing fake data usage.

Account number is[protected]...

I have never seen such poor service as ACT. My connection is yet to be restored after Cyclone Varadah. I understand it was a natural calamity and hence waited patiently for a month. After that we keeping going to their office in person to complain. Every time they keep stating it will be resolved in 48 hrs but that 48 hrs never came yet. 5 times they kept giving dates that was never met. I made two more relatives install ACT and now all of...

I stay in Adyar area, since 12 Dec, it went down, and I am following with ACT customer care.They given dates of 24hrs, 48hrs, 23rd Dec, 28th Dec, 3rd Jan, 10th Jan, 15th Jan, 25th Jan, and still no progress and update to resolve and fix.Now customer telling about 30th Jan to fix which also I doubt...Escalated to their team and spend so much time in calling and mailing them with no luck..48 days internet is out and not sure when it will come..I...

Dear all,

My ACT connection not working from December Cyclone. No one is bothering and responding to Customer call. It is one of the worst service which I ever had. If you want to waste your money, you can go with ACT service. I know all service has some problem. But ACT has full problem with little service. This is not only to me..to all my friends also.

Avoid ACT(Always Creating Tension) as much you can.br...

Hi all.,

kindly avoid to plan taking ACT fibernet in chennai they wont have ethics in customer support need telecom department concern on same ..

compliant logged 1 month before struggled to log compliant itself after logging till now no response and documented important dept nodal officer itself but no support and they automatically closed the compliant without any support

login id:[protected]...

I never seen such a useless service provider. They have withdrawn the 'Act SWIFT" plan which I am using without any proper intimation. They are not able to provide the full services for the subscription I have done for January 2017, nor refunding the amount.
I have contacted several times their customer care, but no use.

Never recommend Act Fibernet for anyone.

BR
NAGENDRA...

It's been two months since cyclone vardah and i haven't still got my connectivity back.
Tried calling the customer care number and have mailed them a couple of times addressing the issue but have not received any reply. The customer care number seems busy, if they can't receive calls they why the hell do they have customer care numbers? That to its not toll free i waste nearly ₹5 on each call i make. Have tried calling them nearly...

I was using the connection for the past 6 months and suddenly Internet stopped working on Saturday the 21st January, 2017. I called up the ACT broadband callcenter and they said that it would be resolved by evening. I called them again on the same evening, they said that it would take another 24 hours, still no Internet. I then got a message that the Internet service was disconnected due to VD-IV-HET/CX PERMISSION NOT REQUIRED. I called up...

All needed documents are submitted to ACT executive and payment has been done for 6 month plan AMAX-650. We were intimated new connection will be provided the following day. It has been 48 hrs and no response from executive. Please take necessary action and make the service better soon.

Details :
Executive Name : Ramesh
Contact No: [protected]

Connection address:
Y Venkata Subramanyam, br...

I went to the banjarahills ACT office behind GVK to get the TFR of ACT account from my Dad's name to My name (Same address).I met this executive Nagaraj, who filled the application and have charged me Rs.4k+ for upgrading the plan and has promised that the existing account and the credit will get TFR in 24 hrs.Its been 2 weeks now, when i call Nagaraj he never picks up the phone.I have called[protected] and have spoken to Customer services...

Am writing this complaint again, in this month. not even a month they rectified the issue 15 days back, now again issue. since last 3 days i dont have connection. i get weird response from your support. Thursday 19th i raised complaint ( [protected]). support team said within 24 hours it will be solved. after 24 hours they say we need max. 5 days to solve issue.

i dont understand what is the problem with ACT.in a month how many...