ACT Fibernet Complaints & Reviews

For the last 3 days my internet service is not restored. I have raised complaint but no response yet. Complaint number is [protected]. Despite repeated attempts there is no resolution. Their App is innefctive to track the status of complaint. I was promised that it will get resolved in 24/ 48 hours but even after two days there is no response from ACT.

Jm...

[protected] Forwarded message[protected]
From: Prakash K P
Date: Wed, Jun 28, 2017 at 9:48 PM
Subject: Re: Re: Thank you for registering your complaint
To: Nodal Officer Chennai

Hi Chandran,

Again I called twice to ACT customer service today. Due to their disconnected communication with technical team they are not able to solve my problem.

Thanks for your reply but...

No service provided after 10 days of complaining. Worst service ever seen
My complaint ticket no: [protected] is registered act fibernet. No service provided after 10 days of complain. Customer care is making fool o[censored]s that everyday they are saying service centre will contact by end of day but no body is calling us.
They are balming local cable operators that they are cutting the act fibernet wires and that's the reason for...

Respected sir,
My name is mitta deepak kumar and i've been an act customer since november 2015. Customer id :[protected]. I have requested for refund of my six-month advance payment as your local agent was unable to provide the connection.

In detail : your local agent did not pay the money for hosting adapter to the owner of my house for using electricity to run the adapter. My landlord was angry and disconnected...

I had raised a complaint as below on 22nd may but without taking any action act has marked the complaint as resolved on jun 25, 2017.

Complaint is as follows:
I have raised a complaint on may 6th 2017 to remove the junction box from my landlord's place as they are not giving me the security deposit till this is done. I have been following up everyday and they say that they will do it within a day. Today when i checked...

It has been 24 days since i raised a shifting request to my new location. Still its not done. Very poor service. After submitting documents one person came and he said no boxes are here within 100meters. So an another team will come and they will fix box thn nly will get the connection. Then he went. And after one week an another person came. He said within 80 meters box is here. Check with building owner and call me. I ll give the connection...

Good Morning!
With reference to the above subject, kindly be informed that my repeated complaints to ACT didn't fetch any clarity since last 7 days. Everyday we follow up with the customer care and they say within 24 hrs issue will be resolved. Been using for many years and when they observed the port is not working, they requested permission to install a CS switch and even though I permitted to the technical team, they could not respond...

I paid for my act subscription for may in advance but connection had intermittent issues and finally after 17th may, it never got worked. I had to request for disconnection and i took another connection from time broadband. Connection was neither fixed not discontinued until 8th june and they sent me bill for june also whereas i am expecting refund...

I have already raised a complaint about this issue earlier a month back. It worked fine for a month and issue started again. I don't know what is going on. I have restarted the modem. But the speed is terrible low and youtube is loading forever and i aint receiving the whats-app message. This is frustrating and my fup hasn't exceeded. At-least other broadband are giving what they promised. Didnt expect this...

I took act broadband by paying 6 months fee in advance. From day 1 i'm facing connectivity issue & from past 5 days the net connection is completely down. Tried calling customer care several time & even visited there office & till now no response from them. I applied for cancellation & they are not ready to pay the remaining amount. Worst customer service support. Please help me in getting my money back.
Act id :[protected]
Mob...

Hi,
I have been trying to call the customer service but i am not able to connect them for some reason.

Well, i have been out of station for past 3 months and i will not be at home for coming 4 months. I am paying everymonth bill though i am not using the connection at all.

My request is, could you please disconnect my connection with immediate affect and active the the connection again from 1st october...

I wanted to change the ownership of the broadband connection from my name to my husband name. I am keep calling their customer care number but it will be always busy. I registered the complaint in their portal, without resolving the issue they straight away closed the ticket. Even in facebook i messaged them, still same response.

Atleast they should pick the call for customer care. Worst service, worst customer care....

We are fedup with the internet service provided by act, in a day the internet connection will be limited more than 100 times.
Everytime we have switch off/on the router.

We cannot call customer care all the time and sit with them to solve daily 100 times.
Its not just our time but also money cost, we have to pay them whenever we call.
They keep on hold for 10 mins.

Really pathethic service...

Hi team,

Beam is keep on advertising and cheating customers saying it was the best internet provider in city.

But when it comes to reality - they asked us to go for premium service of 1 year costing nearly 13, 000.

We finally took the service - but service was very bad with regular disconnects.

It is completely disturbing our business operations and customer communications. We tried...

This is not fare to act for not taking any action on the complaint given and the distress been raised due to their irresponsibility against our connection... As we are running a corporate company which means a lot for us with connection to work, we have called mr. Uday who has been to our place to give connection but he just did initiatial work and left without giving proper response about network we have payed 2500/- for new connection and...

Hello,
This is with regard to my request for disconnection, i had requested for disconnection on 23rd april 2017 because i was shifting to new location. Than act executive called me to shift the connection without shifting fee, so i agreed to shift the broad band connection to my new location. It took almost one month for shifting connection to my new location after several calls. So finally i was able to connect again on 24th may...

Hello,
This is with regard to my multiple requests to shift the broad band connection which have not been attended till today. Below are the request nos.
[protected] on 29 may
[protected] on 5 june
[protected] on 8 june
[protected] on 8 june
Please note that the request was to shift the connection from my previous residence in the first floor to the new residence in the ground floor of the same building....

Username : 11333749

I want to disconnect my act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach. You don't even have any toll free no. To contact customer care.
Please disconnect my act net connection and do not renew my pack without my concern. Kindly do it immediately as soon as possible....

I have applied online ti buy broadband connection from ACT Fibernet. The next day itself the agent came and collected from me Rs. 1634 stating one month's payment in advance plus 600 installation charges, that is, on 27-05-17. The agent phone number is [protected]. He told the next day they will come and install the connection. After that, I have made multiple calls to him but no response. I tried contacting customer care, but it is busy all...

I have opted for a shifting request 10 days back (Ticket number : [protected]) and gave all the details for my new address. A few days later one of the customer executives called me up and took the address once more for confirmation. Even an address proof has been submitted from my registered email id for the confirmation process but the concerned team is still stuck with the feasibility measure.

The unfortunate part is that...