ACT Fibernet Complaints & Reviews

My id is 11102412. My internet has been down for 2 days. I've been trying to reach the only customer care number for registering my complaint with act broadband[protected]. This number is useless because it's always busy 24×7. Its better to shift to airtel which at least has dedicated customer service numbers. I've been trying for the past 2 days but the number is always busy. Once they set up the broadband connection the sales representative vanished without a trace. When it comes to providing service they are the worst service providers.

I have requested for relocation of my act connection to a new house which is hardly 500m away from the existing one, but they are taking more than a week to complete the request. They are taking more than 4 days just to check the feasibility test. Not sure what kind of test does take this much of time whereas the act routers are present everywhere near my house.in-spite of submitting the required documents multiple time, they keep on messaging me that doc are not submitted and will take another 7 days from today, basically they dont want to take the responsibility of anything and just blame customers.

They have not assigned any field person till now, and they are trying to complete my request by sitting at their desk.
I bet you guys, just raise a request for new connection and they will give it to you within 2 days but other services takes weeks and weeks.
Basically they care only about new customer and not the existing ones.

One humble request to all customers, just don't do long term recharges so that if you also face service issues from act you can stop using it and take connection from other service provider otherwise you will be stuck with this stupid act.

Act fibernet account[protected]

I have requested for permanent disconnection. They took almost one month to disconnect asking me to pay due amount even i was not used the internet. Later i payed the due amount and cleared there bill. Now again for july month, they are generated the invoice. Very very bad service. I am not able to connect the customer care as no one picks the call.

Also i have requested them to remove the junction box which is setup in my house. No one is turning up for this. One of the act guy visited my house and told some engineering will come and remove the junction box. Its been more than 15 days, no response from them.

I never expected these kind of poor response from the act. Very bad service.

Dear act,

This is really a joke from you guys, yesterday night i had registered complaint regarding non functional internet service and in morning i got a message from act that it will resolve by evening 8pm. But it doesnt happen and when i called to your coustmer care they informed me that it will take again 24hours. I mean is it a joke that for this interuption i have to wait for 48hours. And here just want to mention that my whole proffesional life depends on internet. With this issue i understood that act is also not trustable like other internet providers e. G., tikona.

Thanks and regards,

Name: vatsal kashyap
Number: [protected]
Id: 10679190.

I tried so many times to reach customer support care, but no one picks the call, could you please disconnect my connection. And please do not renew the connection. I got a message to pay some amount for upcoming months, i do not want to continue as i have moved out of city. Could you please resolve this as soon as possible and disconnect my connection.

This act fiber net people are frauding customers with the option of fup settings. Am using beam/act since 13 years i have much better experience about my usage and consumptions but now they people are started to telling that your usage is very high.. From my 1st fup reset last month only they started cheating me like anything.. They calculating my daily usage average 20gb consumption... If their calculations are right then what about my monthly usage?? It seams obsoletely fraud by act fiber net...

Regards
Prabhakar ch

I am currently using act fibernet service in tambaram chennai. I am facing frequent disconnections and fed up with worst and pathtic service from act. I have multiple times coustmer support and no proper results. They are taking minumum 4-5 days every time for making it up. Which loosing lot time without internet.
Act is not the company up to coustmer expectations. I don't recommend to any one to go with act.

So i have requested for cancellation.

Account no :[protected]

Cancellation request no:[protected]

Please cancel my fibernet service immediately.

Thanks,
Vijay
91-[protected]

I took a connection on 20-7-17 and i paid 8, 700/rs executive promised me that it will be activated by 23-7-17. But on that day it has not happened i called customer care they said they will take complaint and it will be rectified in 24 hrs. But it has not happened on 24-7-17 also again i called customer care they said it will be done in 24 hrs but not happened. Till date 27-7-17 i dint got connection... Please don't believe in beam cable promises they are in efficient to provide the services it's waste o[censored]r time and money by calling every time i suggest not to use beam cable...

Last month i have paid money for railway ticket booking service & money transfer service to beam for my shop "sriganesheservices". Before paying money beam team member vikash kumar who coordinated with me, said within 3days money transfer service will be activate and within 5days railway ticket booking service will be activated. Till date both services are not activate and no response from beam. Vikash kumar not picking calls also later i messaged him i will proceed legally, then he called back and told will be done one day but... Its one month to go till now no activation and no response. Its leading me that beam is the not correct service provider and feeling getting they cheating

I had a connection but had disconnected it in 2015. Now when i applied for a new connection for a different address, they sent a confirmation request. It has been 5 days since then. I received no call from act. Rather i have been calling up the customer care and every time they say our executive will get back in another 24 hours. It's really sad customer service.
My mobile number is [protected]

The fup usage is getting exhausted in 10 days. We normally browse youtube (Approx 2 hours per day) and netflix (Approx 2 hours per day) along with normal social media with no heavy downloads. However, 150gb of data is exhausted in 10 days and after opting reset of fup (100gb), i see the same pattern 59gb exhausted in 3 days.

I tested who is connected to my wifi but its all legit.

This looks very fishy and need immediate resolution.
Customer id:[protected]

Thanks,
Vishwanath

Manytimes I have to work from home and I need uninterrupted Internet service.

Every 2 days there is issue like"Ethernet doesn't have a vaid IP configuration " They dont pick up my calls at a call center.

Why? Everytime. Once you solved this issue should not be getting again and again.

You fixed 4 to 5 boxes and even more in our building from which you supply connections to 50 to 100 other houses and you don't even pay any amount as you promised while fixing the connection. Whats wrong?

Please take this seriously. Its a request

I took act fibernet internet connect 15 days back and i have registered 4 to 5 complaints in these 15 days. Very worst connectivity and service too. I paid 2k and its

Not even worth of 15 days. I mostly do work from home and internet is mandatory for me.

But act fibernet made me very upset. And today again i got issues and my internet not working. Service team is saying it will take 2 days to address the issue. I am in

Main area of bangalore and there itself act giving very poor connectivity.

Please consider my words before take act fibernet connection.

Name: raj
Place: whitefield, bangalore

I've been using this fibernet connection for 3+ yrs now. Recently i shifted my house and requested for a relocation of connection. I've been waiting for almost 3 weeks now, they have not given me connection yet. Every time i call up customer care, i get a new ticket number, because each ticket is closed automatically after 3 days.
Finally i decided to exit from this hassle. So i raised a request to disconnect and refund my money, since i've paid money in advance for 6months.

They said, they don't have the policy of refunding money. Anytime in future if i decide to avail their service, i can use that money.

Now, neither i have a connection nor my money.

My last ticket no is [protected].

From last three months, i am seeing my fup limit is getting exceeded by end of second week on every month. I am recharging when it get exceeded but no use. Again new limit is also getting exhausted immediately. I asked log statements many times regarding my usage, no one sent my usage. Except this issue everything is fine with act vijayawada. My act account is[protected].

Bangalore development authority — installing o[censored]nauthorized 4g tower on residential building at 2nd cross dinnur main road r. T. Nagar bangalore 560032

Sir

I am a resident of no 35 2nd cross dinnur main road r. T. Nagar bangalore 560032, opp to navodaya vidyanikethana

My neighbour (No 36 2nd cross dinnur main road r. T. Nagar bangalore 560032, opp to navodaya vidyanikethana) has constructed an unauthorised 4 floor building next to my house without any set backs - wall to wall - the site area is about 1000 sqft the road width is hardly 2.5 to 3 metres

The normal building bye law of bangalore has not been followed for the safety of the residents in the area

As per the norms prescribed by the odissi government a minimu mof 3 metres from the structure is essential on all the sides of the building which is not done

The main reason for the complaint is over and over the construction o[censored]nauthorised structure he has raised a 4g tower of an height of about 30 feet above his roof terrace

The has not taken any noc from the neighbours and has erected in a densely populated residential area where roads in dinnur main road r. T. Nagar are very narrow and small

The tower as per the study from internet is highly radioactive and has biological effects on the human body. The study has been made by various agencies copies of such report is attached for your information and favourable action. Brief such symptoms are as under :

1. Chronic fatigue
2. Hyperactivity
3. Walking up between 3am and 6 am
4. Teeth grinding or tossing
5. Cramps in feet or calves
6. Hyperventilation
7. Palpitation
8. Stiffness
9. Rigid shoulder
10. High blood pressure etc. Etc.

When a human body is exposed to the electromagnetic radiation, it absorbs radiation, because human body contains 70% of liquid. It is similar to that of cooking in the microwave oven. The human height is much greater than the wavelength of the cell tower transmitting frequencies, so there will be multiple resonances in the body, which creates localized heating inside the body. This results in boils, drying up the fluids around eyes, brain, joints, heart, abdomen, etc

At night we have to relax and not receive more stimuli than in the daytime. A person, when sleeping, is estimated to be 200 to 400 times more sensitive to radiation or other stimuli. Make sure your bed and your children’s beds have no electrical sources in the vicinity.in other words: no electric blanket, no waterbed heating, no adjustable bed by means of electric motors (Unplug), and no electrically powered clock radio. Put your mobile phone in another room, or even better switch it off. If necessary, purchase a small battery driven alarm clock.
If you live near an electricity substation, pylon or within one kilometre of a cellular tower, consider adaptation /protection or relocation if necessary if you are very sensitive and always tired.

The rules adopted by odisa government for installation of the tower is as under

Location and permissibility:
The location of telecom towers shall be located on the vacant lands to the extent possible. If locating the base station and antenna in residential area is unavoidable, then the service provider shall identify the building which is in design stage and plan the erection of base station and antenna tower (As per the requirements under this
Regulations) above such building by taking in to account the sufficient load of such high tower in the design and planning if such building from the beginning itself. Possibility of exploring the multiple users of a single tower shall be explored.

However permission for installation of towers shall be given as per priority listed below.
I. First preference shall be given to the location of tower in the forest areas.
Ii. All municipal buildings except educational and health institutions buildings.
Iii. Other govt. Buildings
Iv. Non-residential buildings.
V. Residential areas (As defined in the development plan or master plan)
A. Vacant land after clearance from concerned authority.
B. Residential vacant plot leaving minimum 3m setback all around.

Setbacks:
An area of 3m radius shall be left as set back around the tower.
5. Restrictions:
The permission to install telecom tower shall not be given in cases where the proposal
Is submitted for construction/erection:
I. On a building which is abutting less than 9m right of way.
Ii. Within 300 meters radius of a monument declared by archaeological survey of
India or state archaeology
Iii. Within 100 meters radius from a high security zone/building, etc.
Iv. Restrictions imposed by the competent authority whenever the location is
Proposed nearer to natural drainage channel/national highways/railway tracks
V. Within the funnel zone of the airport, unless otherwise necessary clearance is
Obtained from the local airport authority.
Draft special regulation for installation of telecom towers in urban areas
3
Vi. 100m radius from the educational and health care institutional buildings. (The
Instrument radiating the emission shall not be installed within the distance of
36m from the area where people are having habitation for minimum 8 (Eight)
Hours during more than 100 (Hundred) days in a year).
Vii. On buildings which are unauthorized and structurally unsafe.
6. Installations of ancillary equipment’s:
I.in order to avoid any eventuality due to thunder storm, lightning conductors/
Arresters have to be installed.
Ii. Generator set installed at the tower site to cater to the power requirements of
The antenna shall confirm to the noise and emission norms prescribed by the
State pollution control board.
7. Nocs/ permissions required:
The following ‘no objection certificates’ (Noc) required for the service provider
For getting approval from the concerned authority:
I. Noc from owners of the residential buildings/ plotted houses (If tower is located
Within 100m distance)
Ii. Noc from the archaeological survey of india / state archaeology, wherever
Applicable.
Iii. Provisional permission from the department of telecommunication in favour of
Service provider.
Iv. Noc from local authority like urban local body/ development authority, which
Is having its administrative control on the building and wherever erection of
Telecom tower is proposed.
V. Permission from the state pollution control board wherever applicable.
Vi. Permission from the airport authority of india wherever applicable

Kindly also refer to your clipping in the hindu on 5th december 2012 regarding installation o[censored]nauthorised mobile towers which reads as under :

Towering problem: house owners must get bda sanction before permitting mobile towers to be erected on their premises. — file photo: v. Sreenivasa murthy the bangalore development authority (Bda) has decided to issue notices to building owners who have allowed service providers to put up mobile towers without receiving proper permission. The authority’s decision followed a memorandum submitted to it by rti activist b. M. Shivakumar where he expressed concern over the hazards of having mobile towers erected across the city.

As per the bda rules, any person leasing out his or her terrace for the erection of a mobile towers needs to get bda’s sanction for utilising residential space for commercial purposes.

Bda commissioner t. Sham bhat on monday issued the order to the town planning department seeking its report on the status of buildings where owners have erected unauthorised mobile towers.

In his order, mr. Bhat stated that bda must ensure that building owners who have not got the permission must be brought to book.

In his memorandum mr. Shivakumar said the bda (Allotment of sites) rules 1984 clearly stipulate that land allotted by the bda for residential purposes cannot be diverted for commercial use without permission.

“despite this, several house owners have gone ahead with leasing out the terrace space of their homes to erect these mobile towers, ” he said.
We request you to please take suitable steps in safeguarding the interest of the people living around for healthy living and request the owner to shift the structure anywhere else.
The said building not only is situated in a densely populated residential area, but also there is a school just opposite the said building and a nursing home just adjoining the said building. I suppose according to the mcd guidlines no tower can be erected in residential areas. Also as we all know that it causes very harmful effects on humans living nearby and on the guidelines of supreme court delhi towers are not allowed at residential areas, it creates many diseases like cancer, and also affected the infant old people and specially for pregnant women. It’s radiation is very harmful for all. So please sir will take appropriate action and remove it as early as possible. I have already told him for removing that tower but they have not taken action on this matter. Also we have complain to local authority’s but there has been no action after so many complains.
Please remove mobile tower from above mention address so that we can save our life.
Please could you look at this complaint and escalate it to the right channel for proper action.
Thanking you - you’re truly. Residents of 2nd cross dinnur main road r. T. Nagar bangalore 560032

I have paid my june 2017 act internet bill on time through online.
But as per act billing team, the bank statement have reversed the amount 1034 to my bank account. Then i have provided my june to till date bank statement in which the charged back was not present. I have sent more than 5-6 mails to the helpdesk but did not get a positive response from act team.

I have followed-up with my bank and they also told the same as per their investigation with the merchant.

Now its been more than 12 days, act team is not resolving the issue. Everyday the same statement they are giving that they will resolve it asap.

Below is the ticket number for which i have raised the concern.

Ticket no : [protected]

As we have been suffering very bad and pathetic service from act for my broadband internet connection no:[protected]. Please let me know my outstanding after adjectesting my advance which i have paid at the time connection taken. Please cancell and disconnect immediate effect.

Fyi - last 5 days we don't have any internet and we have multiple complaint and no response from you and no engneer visited my residence. I still wonder how you can manege with this kind of pathetic service.

Complaint no: [protected]

Hence, please cancel my connection with immediate effect.

Sub. Id.[protected]
I hv asked a shifting request to act i hv moved to the new flat within the same compound. Its been 5 days since the first notification. They are taking so much time to shift. Really fed up with their service. My business is getting affected due to their negligence. They are informing me that they need a declaration letter after 5days and. Saying that it will take 3more days to shift. I decided to end my connection with act and move to airtel.

I have been using act broadband since sometime. People had warned me. Against using it saying that it will be ok till you face a problem. Once you have a problem, its hell, the customer service is useless. And rightly said, i should have believed them.
I had raised a simple request to shift my connection to a different address. The customer support person calls me, hangs up saying hello twice and immediately deactivated my internet connection. And if you try to reach them back on their support number? Well it's always busy. No matter when you call, how much you wait on the line, your call will never be connected to anyone. It's pure hell. So as a last option if you go to their # app to raise a complaint, that's another hell. They have only 3 categories of complaint and anything out of it cannot be registered. Plain horrible. Advice to never use this # service. Better use something expensive, atleast support is good. Worst experience ever.