ACT Fibernet Complaints & Reviews

Hi, I registered for internet supply for my home from Beam (Atria Convergence Technologies) in hyderabad. Their executive Mr Praveen Visited and took the advance on 2nd July and assured me that the connection will be up by 3rd of July. We are cruising into 6th of july, still no one have contacted me. It seems they have taken money and stop bothering. I have been calling them daily. The executive who came to take papers and advance does not pick up the call and the customer care will always tell me we have registered the complaint and an action will be taken in 24 hours. And its been 3*24 hours and neither will they refund me the money nor install the internet connection. Please help!

We had requested for internet connection from ACT fibernet. We paid almost 7000 for the same it's been 1 week still we haven't got connection done. When we call the customer care they don't respond and some talk very rudely. Please help us for the same our money is at stake.We don't know what to do for their ill behaviour.For the money they were continuously behind us but after we paid the money they just don't respond.

I registered for internet connection and even paid for the same...I paid almost 7312/- but still my connection hasn't started yet. It's been 1 week still no action. If we call customer care people they don't respond. If by chance someone picks they call they speak rudely. Please do something so that no other customer has to face the problems we face. My 7412/- is on stack. To get money they were continuously behind after they got money they turned.Please

They disconnect the internet 2 days a week and say 18 hours to resolve, internet is down for 6-7 days a month and the customer care fools put you on hold when we want to speak to the manager for more than 45mins.

I suggest never using beam internet! I am stuck after paying for a year and with their third grade [censored] customer service only thing left to do is abuse them. Their on ground people are worse resolve the issue 4 days later and don't even inform and close the complaint quietly.

Piece of [censored] service. Never use these fools!

I requested for shifting my connection on 17 June 2017 and chose to shift my connection on 24th, on 25th someone contacted me and said he will be coming at 12:00 to shift the connection However nobody came. I have been calling the customer care everyday and they say the connection will be shifted that day however no one has come and shifted it.
I request ACT to look into the matter and shift my connection ASAP.

This is in respect to delay in restoring connection. I am using ACT Fibernet connection since more than a year, ACCOUNT NO:[protected] User Name: 11260718. There is always a problem with the service, either by physical damage or technical issues. Me working as Healthcare support assistant (CMT) for a reputed company in California, US, facing the problem every now and then due to interruption in internet service causing me in delay sending reports to the Hospitals causing patient's life at risk. Please place a severe action against the company so that if anything happen service to be provided/restored within at most 2 hrs. as they take more than 48 hrs to 1 week. recent ticket number is [protected] this was registered on 27th June and till 1st of July the problem is not rectified. They are just changing ticket numbers whenever I call for query of the problem. The latest one being given is [protected]. Every now and then they are very happy to say SORRY without any regards to the patron's job at stake.

I am the customer of Act for last 4 years and we are facing losts of problems in these past years but what we are facing today we never faced such type of before we were have complained against Internet not working since 3 days but this call centre people were telling they will solve the problem within 18 hours but here it has been past 50 hours they couldn't resort the problem I need this problem to be solved as soon as possible

Regards
Madhu
[protected]

For the last 3 days my internet service is not restored. I have raised complaint but no response yet. Complaint number is [protected]. Despite repeated attempts there is no resolution. Their App is innefctive to track the status of complaint. I was promised that it will get resolved in 24/ 48 hours but even after two days there is no response from ACT.

Jm

[protected] Forwarded message[protected]
From: Prakash K P
Date: Wed, Jun 28, 2017 at 9:48 PM
Subject: Re: Re: Thank you for registering your complaint
To: Nodal Officer Chennai

Hi Chandran,

Again I called twice to ACT customer service today. Due to their disconnected communication with technical team they are not able to solve my problem.

Thanks for your reply but no thanks still i didn't get response or the detail which i expect.

I am just expecting, when i get the static ip?

I didnt get answer even after five days and i have called up and followed for 8 times.

Seriously ACT needs improvement in customer service and responsibility.

I feel horrible that i am using your service for 3 years.

Please create a process for the customer to resolve this kind of problem. I didnt want to imagine that any of the customer will suffer like this.

This might seems simple issue for your company. but it really affected my career as freelancer in background that you are unaware.

Please ACT act ...

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

On Wed, Jun 28, 2017 at 9:46 PM, Prakash K P wrote:
Hi Chandran,

Again I called twice to ACT customer service today. Due to their disconnected communication with technical team they are not able to solve my problem.

Thanks for your reply but no thanks still i didn't get response or the detail which i expect.

I am just expecting, when i get the static ip?

I didnt get answer even after five days and i have called up and followed for 8 times.

Seriously ACT needs improvement in customer service and responsibility.

I feel horrible that i am using your service for 3 years.

Please create a process for the customer to resolve this kind of problem. I didnt want to imagine that any of the customer will suffer like this.

This might seems simple issue for your company. but it really affected my career as freelancer in background that you are unaware.

Please ACT act ...

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

On Wed, Jun 28, 2017 at 4:23 PM, Nodal Officer Chennai wrote:

Dear Mr. Prakash,

Greetings from ACT Fibernet!

We apologies for inconvenience and disappointment that you are facing with the issue. We are also apologies for delay in addressing your email.

We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further.

We would like to inform you that your complaint is already registered with us and we are following your complaint to get addressed at earliest.

We request you to allow us another opportunity to serve you, as we consider it’s our privilege to have you.

Warms Regards,
Chandran
Nodal Team.
ACT Fibernet.
On Tue, 27 Jun at 11:18 PM, Prakash K P wrote:
Hi Sir,

I am a Act customer for past 3 years and i have two internet connection.

Username : 11157493
Account ID : [protected]

Please find below the ticket raised me and a lot of follow up done with you customer service.

The complaint is: i have raised for static ip and paid 2500 guided by your customer service and they told within maximum of 48 hours you will get the static ip.

Now it is fifth day i never get a single call from the team and i have called multiple times and requested the status.

They are telling that it will solved tomorrow and no action taken.

Please help me to refund the amount paid for static ip.

Inline image 1

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

On Tue, Jun 27, 2017 at 11:14 PM, Prakash K P wrote:
Hi Sir,

I am a Act customer for past 3 years and i have two internet connection.

Please find below the ticket raised me and a lot of follow up done with you customer service.

The complaint is: i have raised for static ip and paid 2500 guided by your customer service and they told within maximum of 48 hours you will get the static ip.

Now it is fifth day i never get a single call from the team and i have called multiple times and requested the status.

They are telling that it will solved tomorrow and no action taken.

Please help me to refund the amount paid for static ip.

Inline image 1

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

On Tue, Jun 27, 2017 at 10:51 PM, ACT CORP wrote:
Dear Customer,

we have registered a complaint in this regard.
The complaint no. is [protected]

Thanks,
Team ACT

1953335:151799

No service provided after 10 days of complaining. Worst service ever seen
My complaint ticket no: [protected] is registered act fibernet. No service provided after 10 days of complain. Customer care is making fool o[censored]s that everyday they are saying service centre will contact by end of day but no body is calling us.
They are balming local cable operators that they are cutting the act fibernet wires and that's the reason for having no internet connection.
Executives are making fool of the customers and placing hubs without taking permission and approval. Nodal officers are not responsible for their
Actions and promises made to resolve the complaint..

Overall worst customer service and internet connection.

Respected sir,
My name is mitta deepak kumar and i've been an act customer since november 2015. Customer id :[protected]. I have requested for refund of my six-month advance payment as your local agent was unable to provide the connection.

In detail : your local agent did not pay the money for hosting adapter to the owner of my house for using electricity to run the adapter. My landlord was angry and disconnected the adapter. My six month payment was due and i did not choose to continue your service. But your local agent came to my house and assured me that my broadband would be reatined from another source. He collected the six month due from me and never provided connection. When i confronted him on this issue, he asked me to get refund as he was unable to provide connection. I apply for refund. A ticket was registered.

Your call center guy called me and asked my details etc, and said that he would connect me to the transactions dept. Or something. They received the call and repeated the same stuff as the previous one did. They assured that they would be looking into the matter and would send me a cheque of rs. 4111/- which would be approved in 15 days. I wait for 15 days, expecting your company to keep its promise.

Apparently, you don't. I call again, asking for the status. And every time i ask them for the status, they keep saying that they are considering the case. What's worse is, after explaining the status, they would ask me to reinstall my connection. Why would someone reinstall his connection when he is expecting his refund? Are the people at act fibernet a bunch of mad humans who do not really get what refund is, or is this some sort of crookery at display? What's the matter, act? By giving the same monotonous response of "under process", are you trying to make me give up on the refund? I am living without internet for the past 45 days, act. I am a working professional who needs to stay online for atleast an hour everyday to work. I had to work in internet cafes who charge exorbitant rates.

Also, cheques? Cheques, of all the payment methods out there? This is 2017. Let me repeat it out for you : 2017. Again : 2017.in these days, when financial transactions happen in a jiffy, you are sending me a cheque bearing my name, which takes 3-5 days to reach my place and i need to visit a bank to cash it. Cant you just come out of the stone age and send me the money by using, say net banking or payment apps like paytm? You are an internet provider, not a scrap metal buyer. One would like you to live in the present and act like the present. Shame on you.

Any way, since receiving my payment at all is the big question, forget the mode of payment. I have called you around 20 times these days and every time i was asked if i'd like to reinstall my connection. Look, i want a complete refund and i do not ask for compensation for inconnectivity because you are so pathetic that it would be great if i receive the refund at all.

I had raised a complaint as below on 22nd may but without taking any action act has marked the complaint as resolved on jun 25, 2017.

Complaint is as follows:
I have raised a complaint on may 6th 2017 to remove the junction box from my landlord's place as they are not giving me the security deposit till this is done. I have been following up everyday and they say that they will do it within a day. Today when i checked again they are saying that they require another 3 days to carry out this activity whereas the intial sla on may 6th was just 3 days. This is causing mental agony to me as i am in financial stress. Please take necessary action

=

Complaint status
[may 22, 2017] beam telecom / act customer support has been notified about the posted complaint.
Beam telecom / act customer care's response, may 25, 2017
Hi rahul kadri,

We regret for the delay. Please share your contact number and city, we will get in touch with you at the earliest

Regards,
Act fibernet

Updated by rahul kadri, jun 09, 2017
Hi team,
I spoke to your customer care team today, and i am still listening to the same that it will be done within tomorrow.
My contact number is [protected], located in bangalore.

Regards,
Rahul kadri

Updated by rahul kadri, jun 14, 2017
Hi team,
I spoke to your customer care team today, and i am still listening to the same that it will be done within tomorrow.
Also, i had raised a request for disconnection on may 1st, 2017 and your representative told me that it will be disconnected from may 1st itself. Recently i got a call from your representative that i have to pay pending amount of rs.300+. When i reached out to the customer care they told that it would be waived off, but even then i am getting calls.

Really pathetic service from your side once the customer has opted out.

Regards,
Rahul kadri

Updated by rahul kadri, jun 19, 2017
Hi team,
I am still getting the response that it will be completed within a day i. E by tomorrow 20th june 2017.

Regards,
Rahul kadri

=
Even today when i called the customer care they say that they would require another 2 days after which i can take any action from my side. They dont even care. Horrible customer support!!!

It has been 24 days since i raised a shifting request to my new location. Still its not done. Very poor service. After submitting documents one person came and he said no boxes are here within 100meters. So an another team will come and they will fix box thn nly will get the connection. Then he went. And after one week an another person came. He said within 80 meters box is here. Check with building owner and call me. I ll give the connection today only. Then we taken permission and all. Then we continuously called that person. He didnt pick the call. Then after few days we got a call from one field executive. He said im in your location. I will b there within 5 minutes. Till that end of the day the person didnt came. After these all incidents we are calling customer care. Daily they are giving the same reply. We escalated your problem. I assure that you will get the connection today itself. Soo many todays done like this. I spoken with their mannager. He also gven the same reply. So hw can we trust on act? Daily im making calls to ths customer care and daily we r saying the same thing as a poem. I didnt get any responce from act side.

Good Morning!
With reference to the above subject, kindly be informed that my repeated complaints to ACT didn't fetch any clarity since last 7 days. Everyday we follow up with the customer care and they say within 24 hrs issue will be resolved. Been using for many years and when they observed the port is not working, they requested permission to install a CS switch and even though I permitted to the technical team, they could not respond further. Again after escalating the issue to the floor manager at the customer care center I was informed that they could not restore connection being the reason stating that an electrical line is moving above. I am staying since 9 years in the same address and till date they didn't come up with such replies... Was trying to reach the area Manager Mr. Anna Durai repeatedly to discuss the issue and find a way to resolve but zero response to calls and all were unanswered. With deep grief I wish to request a disconnection of this service and please ensure I have no further billing on the above referred account number from the 18th June 2017.
Also request the consumer forum to please take strict actions against the service provider as they have brought immense stress to the customer by not responding to issues and behaving rudely while communicating.

I paid for my act subscription for may in advance but connection had intermittent issues and finally after 17th may, it never got worked. I had to request for disconnection and i took another connection from time broadband. Connection was neither fixed not discontinued until 8th june and they sent me bill for june also whereas i am expecting refund

I have already raised a complaint about this issue earlier a month back. It worked fine for a month and issue started again. I don't know what is going on. I have restarted the modem. But the speed is terrible low and youtube is loading forever and i aint receiving the whats-app message. This is frustrating and my fup hasn't exceeded. At-least other broadband are giving what they promised. Didnt expect this

I took act broadband by paying 6 months fee in advance. From day 1 i'm facing connectivity issue & from past 5 days the net connection is completely down. Tried calling customer care several time & even visited there office & till now no response from them. I applied for cancellation & they are not ready to pay the remaining amount. Worst customer service support. Please help me in getting my money back.
Act id :[protected]
Mob :[protected]

Hi,
I have been trying to call the customer service but i am not able to connect them for some reason.

Well, i have been out of station for past 3 months and i will not be at home for coming 4 months. I am paying everymonth bill though i am not using the connection at all.

My request is, could you please disconnect my connection with immediate affect and active the the connection again from 1st october 2017?

Please note that i am not disconnecting permanently but i am requesting you to stop providing services for 4 months and reactivate to save some money.

Disconnect the connection : immediatly (16th june 2017)
Reactive the connection: 1st october 2017

Userid: [protected]@gmail. Cocm
Account no:[protected]

I have also raised a complaint in act support page.
Thank you for registered your complaint. Your complaint id is [protected].

Thanks,
Contact

I wanted to change the ownership of the broadband connection from my name to my husband name. I am keep calling their customer care number but it will be always busy. I registered the complaint in their portal, without resolving the issue they straight away closed the ticket. Even in facebook i messaged them, still same response.

Atleast they should pick the call for customer care. Worst service, worst customer care.

We are fedup with the internet service provided by act, in a day the internet connection will be limited more than 100 times.
Everytime we have switch off/on the router.

We cannot call customer care all the time and sit with them to solve daily 100 times.
Its not just our time but also money cost, we have to pay them whenever we call.
They keep on hold for 10 mins.

Really pathethic service by act.

We are planning to remove subscription soon as its not working out for us.

There are better internet service providers in the market who give better service and act is not one of it.

And also regarding the speed of internet connection, they claim to give gbs of speed but the connections will be very slow.

To play a youtube video, it buffers to the extent that we end up closing it.

When i was trying to open consumer complaints i have switched off/on router 20 times to open it, just bcoz every time i was trying to log-in internet was going limited.

Worst service and i wont recommend to people to subscribe this useless internet.

We will unsubscribe as our plan is ending soon..