ACT Fibernet Complaints & Reviews

I live in Bangalore and I have not received internet for the last 4 days, and whenever I call customer care, they keep telling me it will be resolved by 5:00 to 6:00 PM, and when it's still not resolved, they say the first half tomorrow. I even have recordings of calls I have made to ACT executives. If I knew ACT had such horrible customer service than I would've gon with airtel. If I am paying them 2000 rupees a month for the absolute BEST plan then they should give me the absolute BEST customer service.

To whomsoever it may concern,

I had opted for your connection on 11/5/2017 and your sales representative mr. Iqbal ahmed [[protected]] and i was in urgent need of the connection, he assured me that the connection would be provided by 13/05/2017 or by late sunday 14/05/2017.

This was the main reason, i had paid the 6 months advance amount with free wifi router. [ amount of 13793/- paid by netbanking same day]
I first got sms that enquiry number 3709986 is feasible to be connected, following another one next day.
I got sms stating that your account no:[protected] will be activated by 16/05/2017.

That was a straight up lie as when i did not hear back from you when i called the customer care i was informed that it would take another 5- 7 days.

Then i called again on the 14/05/2017, was assured that it would be done by 15/05/2017.

I called again on 15/05/2017 multiple times to both customer service as well as iqbal, and was assured that it would be done by today and in fact was promised that the delay was due to being stuck at another costumers place and that it would be done by today 1505/2017.

Following this, i raised a refund request [protected], which was automagically closed.

I had been trying to call since then mr. Iqbal, but he never answered till today, which he said it is not possible to provide connection, due to limitation of server exceeding max connections.

I will make sure to let all the people in my social circle know about this total and utter lack of service as your customers are just dirt to you.
I am also posting this on various sites, so let other people know, and wont waste time with act anymore.
As due to this, i had lost time, and couldnt get internet connectivity on time as commited and promised by act, which shows their lack of interest in customers, and they only are interested in money.

My ACT Fibernet account number from bangalore is 10477709.
Internet is not working since last 2 days because the wire outside my house is cut and am not able to contact the customer care.
Its always busy. I would have called more than 100 times on[protected] but it always says busy starting from 7:30 am till 11:00 pm.
Also submitted the complain using ACT app but still no update. Its such a pathetic service and this is not the first time its happening.

I just got a new ACT broadband connection. It for my inlaws. I requested them not to provide a router for them, as I wanted to purchase my own. My inlaws do not know what a router is. I requested them within a hour to take back the router, they claim the customer asked for it and they will not take it back. She did not ask for it. Now after days, the sales person agrees to take it back, but after this he is not picking up the call and no one is coming to take to router or process the refund. account under the name of Hemalatha, [protected]

Username : [protected]
Account id : [protected]
I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.

Call me on [protected]/[protected] in case of any issues.

I have paid entire due amount; kindly refund amount taken at the time of installation as well.

Hi,

Account no :[protected]
User name :[protected]

Shifting request#[protected]
Raised on: 5th may

It has been more than 9 days since i have raise a request your ideal ticket sla is 7 days to resolve any ticket but still i haven't got any update. I have called customer care like 5 times (Waiting in line for goddamn 15 mins every time) and every time i hear same answer that technician will call you tomorrow, but god knows when that tomorrow will come.

I have been using act for last 8 months and i have been recommending for great speed and consistency but after my recent experience with my new shifting request#[protected] i am going to advice everyone in bangalore should not opt in for act broadband, you guys have the worst customer care service!!!

Now i am going to disconnect the connection!!

Dear act broadband,

I have never faced a pathetic service from an internet provider.
Act id[protected]
I have requested act 100 times to open the port, at last you guys had mercy to open the port.. Thank you for that.
And today, when i called up a person to work on an equipment which needs the port opened.
I found out you have closed it.

This is how you treat your customers..!!!

Kindly open the port, once again

My hundreth mail...

Then a reply from act
Dear prateek pushker,

Greetings from act fibernet!

We regret for the inconvenience caused to you.

We would like to inform you that we have registered a complaint with regards to your email. One of our team will contact you within 24 hours.

Reference number: [protected]

Note: you can download my act app for your android and ios devices visit: https://goo.gl/bF0mGd & https://goo.gl/V0RD4z respectively.

Thanks and regards,
Kathyayini

Still now not rectified. This is the way act treats customers

We have applied for re connection and paid total tariff money on 11/02/2017. But till today there is no response. the ACT guys are all big liars giving fake commitments the local office Address: 170/2, 4th Floor, above Home Buzz Departmental store, Horamavu main road, Kalyan nagar post Blr-43 the local customer care office person had promised that my connection will be re installed in one or two days but it’s been 6 days nobody bothered to give a call regarding a update if once large a complaint from any costumer the respective department should resolve the case. Even when i called their customer care executive ([protected]/44) or (nodal officer Number: [protected]). they said they will give a call back but nobody called i have lost my trust in these guys of customer service i think i have to complain to the consumer court regarding this if they don't resolve it by tomorrow

User Id: 11050755
Account Number:[protected]

My name is Ajay Singh and my ACT User ID is[protected]. I requested for new Act Broadband Connection and made payment as well on 6th May, 2017 of Rs. 2328 for 3 months for Rs. 675 plan.

But it has been one week and i have not get the connection done. I have already spoken to customer care 3 times and they have not provided any solution to my issue.

Now i don't want to take connection and want my money back. Please refund my money.

Beam internet is down for the past three days. Their customer care number [protected] is always busy. I sent an SMS yesterday to which they responded by saying that someone will look into the issue by 7 PM, but no one contacted us. Submitted a complaint online (# [protected]), but there has been no follow up so far. Very frustrated and disappointed with their service!

We have applied for reconnection and paid total tariff money. But the ACT guys are all big liars giving fake commitments the sales executive had promised that my connection will be installed in one or two days but it’s been 6 days nobody bothered to give a call regarding a update when i called their customer care executive they said they will give a call back but nobody called i have lost my trust in these guys of customer service i think i have to complain to the consumer court regarding this if they don't resolve it by tomorrow

Whoever it may concern, iam shifting my house from present address to new adress so kindly shift my connection to new addess plot. No.230, road no.14 nandi hills, meerpet municipality, rangareddy dist.500097. Contact address:
Name: ambothu maathru naik
Address: hno 10-1-99/13 raghavendra nagar colony
City:
Pin: 500079

From: a. Mathru naik
My. A/c. No.[protected]

Am a customer of ACT Net, ACT Fibernet a/c.[protected]. I have paid 3000 rupees for reactivation on April 28th, but after the payment there is no communication and no reactivation. No one is responding to the calls. Even nodal officers registering the complaints but no update from them. I have waited for response for 10days bot no update.
I really frustrated and asked them to cancel the request and return my money. They said it will take 15days to return money. Here the wondering thing is they are sending me messages to make the payment for my account. This is the way of support from ACT NET. I lost my patient and would like to submit to consumers forum soon if I didn't receive my money as per the promised date.

My account details
[protected]
Profile : shaik shanwaz basha
User id: [protected]@gmail.com
Contact: [protected]
Address: 8-3-228/92/a rehmath nagar, hyderabad.
My plan is 100gb at 25mbps fup 1mbps at 650 but the bill is totally of 748 with inclusive of all taxes.
We are not satisfied with the plan and at the same time the other network provider providing 1000gb at 40mbps for 665 we are thinking to shift to that.

Other thing is at the time of shifting we thought to disconnect but your people offered a 50% discount for two months but they given for only one month. But when the place a complaint they said that there is no such offer on your account.
Finally we decided to disconnect.

Hi . I am a user of ACT at chennai and recently shifted to coimbatore. I had requested a new connection on 16th April and by 19th April we had 2 sales person come to our house to explain the packages ( Mr Yasick and his colleague) . They promised by 28th the connection will be up and running, max by 30th of April. We repeatedly asked them if the timeline will be adhered to as I needed to start working from home from may 2nd and it was very important that the service be given before that. Also told them that if it was not possible by 30th to inform by before hand so that we can look into alternate options. On the same day -19th we had the engineer and an electrician come to our home, drill lot of holes and put a box with wires leading inside. After that there was no update or follow up from their side. And we did not follow up as they had promised by 30th.

On 30th since there was no update yet from their side I called Mr. Yasick and the call got diverted to their team lead- Mr. Damodharan. On telling him the issue understood that Mr. Yasick had left the job but none of him team took the necessary steps to update us on failing to keep the committed time.

Again, fell prey to the commitment of Mr. Damodharan that the connection will be 100% given by 5th may and I specifically told him I will not follow up as it was the time committed by him. He said he will update if there is any chance. On 3rd got a call from Mr. Mubarack and he said the connection will be done only by 8th. On trying to reach Mr. Damodharan he failed to respond and did not reply to the messages on whatsapp as well.

On 5th after calling him 3 times Mr. Damodharan responded and said that the lines are being installed and by evening the connection will be done. Post 5th on following up everyday I get the same reply that the connections will be completed by the end of that day. Plus spoke to the engineer Mr. Sathya who also gave the same answer- it will be done by today .

It's 8th and well past the committed time . Absolutely being ridiculous and testing patience. If the team is not capable of doing the job committed, then why take it up ?

The amount o[censored]nnecessary tension and follow up is making me reconsider taking the connection. And believing these people we are now dependent on them for the connection as looking at any other Internet service provider will take min weeks time and half of the month is already gone.

Why put the customers through a Web of lies if you are not capable of keeping up the time lines ? I had to connect to my mobile network with nuchal difficulty for all these days and do not have any answer to when the connection will be given. Pathetic customer service with absolutely zero empathy.

I called the act beam to shift my connection on 1st may 2017 after 3 days one guy came and taken my id proof and told me that we will connect in 4 days. After 2 days two guys came and left without saying anything about connection when i called them they told me its going to take more time to connect to net and hung up when i am about to say something. Its been almost 8 days from the date of complaint still no response.

Worst network they don't care about exisisting costumers they care only about new customers

My register mobile number is -[protected]
User id[protected]
Today (08/05/2017) morning exactly at 6:19am i made a transaction of bill payment from act fibernet mobile app through net banking. The money has deducted from my account but in my app it is still showing 1321rs bill balance left to pay.
In last month my due was cleared as soon as i made transaction. But now it showing still due. And warning message still coming from act saying if i won't pay it in time i will be fined.
I attached some references photos

It's been over 15 days since we requested for a shifting request. We call the customer care every single day and the same thing is told to us everyday that port is alloted and you will get a call today. We are really helpless and don't understand what I told do. More than 10 tickets have been issued and every time the same story is narrated. Sick and tired of this response. Worst customer care ever. Planning to cancel the connection permanently.

We were using act broadband for more than a year, but from last three months, the fup of 50gb data with 30mbps speed is getting consumed within a day or two. If it is only fb/watsapp/ or mail than fup is not consumed much. But if we connect to office vpn then within 24 hours total fup gets consumed.

We have complained to the customercare but they have not responded properly. When i asked my friends, they also has the same complaint about act and few of them have moved to other isp's.

This is really very sad about act. Please respond asap.

I have made a payment of Rs.7, 928/- to ACT Fibernet through syndicate bank net banking on[protected] at about 1pm. The transaction got failed, but the money has been deducted from my syndicate bank account. I enquired ACT Fibernet Team about that, and they told that they have not recieved the payment. So there is nothing wrong from their side.

So, Please refund the Rs.7, 928/- to my account at the earliest.

Account...