ACT Fibernet Complaints & Reviews

I'm act customer from last 1 year and now relocated to 2 km from my old place.
I have opened a ticket from act mobile app to relocate the connection on 7th april 2017 there was no response so called to act customer care and given complaint on 8th.

When i called on 9th they said the area is not feasible, i informed them there is a box and connection next to my home and requested to reopen the request.

10...

I'm sanjay and i'm using act fibernet 6 months plan, i recently changed my house and raised a connection transfer request.
Complaint id #ticket# [protected], #[protected]
Act has 7 days sla to do the connection transfer which has been breached and they are not taking any action against it.
I have paid for 6 month of service and not able to user service since 2nd april, my pre-paid amount is getting wasted for nothing....

I got a new connection. When power goes then no internet comes, but the promised was 4 hours of back up.
I have called around 50 times and raised as many complaints as possible but Everytime they say repeat record and just like that they close the complaints.
Worst one can ever imagine.
Pathetic to the core their post Service.
During sales also very very poor service.
I can write whole story but stopping...

User ID no. 512567

Name of Customer : HariPrakash

I have made a request for refund of Act Fibernet amount & I received Voice mail to my telephone no.in this regard telling that to enclose bank detail through sent email id, but I didn't received any mail from your end.
please forward to my mail Id b.h.[protected]@gmail.com. I have made a multiple call to customer care at[protected], then they ask me to...

My name is NIKHIL JAIRAJ MEHTA- from Bangalore (registered number: [protected])
I can't believe how many times I must have called for a simple OWNERSHIP CHANGE request. (CAF number is 517626) This is the most frustrating experience by Far. I registered a complaint IN FEBRUARY and they already collected ownership change amount from me after I submitted my forms. Still- there has been no action on this request. Customer care people (Ramya,...

Hi sir,
Act Fibernet Connection user ID : [protected]@gmail.com.
I want to disconnect act fiber net account, i am shifting my location
I called customer care and i requested, but they are telling 'will be disconnected in four days'. Every time i call they are not response, now nearly one month is over. They are send me bill. but I'm not using internet. Please terminate my account.
please disconnect my account...

Hello,

Id - a.[protected]@gmail.com

I want to disconnect act fibernet account internet connection as i am moving from the current place.

I called customer care and i requested, but they are telling 'will be disconnected in four days'. But i didn't get the required action i needed. Please help me out. I will anyway use ACT since i am happy witht he service from the last 6 months.

Regards,...

I had registered for new internet connection online with ACT and a person name Abhishek([protected]) gave all the details of the connection and took 7k from me and said the connection will be done in 4 days. It's been 15 days I have been following up with this person. He doesn't pick my phone nor did i get a new connection.
I have put an email to all the high authority and i did not receive any reply to it.

Kindly help...

Even we are facing the similar problem and the ACT authorities are not even responding to our countless emails! Even we just watch YouTube and browse the Internet and nothing much but still our whole data gets over within like 15 days or something. Today we received 50 GB and within 4 hrs we lost almost 3.5GB !
What are we users supposed to do against it? Is it data theft or something else? We don't know and we are helpless.
br...

My Account number is[protected], I have been ACT customer for more than one year now, Earlier i used 30 GB from BSNL and it was more than enough for me, and later when i changed my Service Provider to ACT, started with 30 GB and it was getting over within 15 days, later moved to 75 GB and it was getting over in 20 days and now i am with 150 GB and it is exactly over in 30 days. My usage might have increased a bit, but i am sure they have...

My Account#[protected]

I had raised a complaint for frequent disconnection issues every Sunday and called the customer care several times.
I got to know from the local tech stating that the power connection for the switch is given from a shop and the shop owner shuts down the power every weekend as they keep the shop closed.
I called the customer care again and raised a concern regarding this issue.
My...

I am using ACT BLAZE plan. it has monthly 100 GB of FUP data with 50 Mbps speed limit and post FUP the speed changes to 512 kbps. in this month march i had visited my home town and had not used internet for 10 days, after coming back, within two days my 100 GB data has been shown as used, when i inquired, they said i had downloaded more than 90 GB of data on my Laptop in two days with 4-6 hours of time span each day which is never even possible....

HI ACT Team,

I am using ACT broadband since 1 year and I raised a shifting request in the 1st week of march via ACT App and the ticket was closed without doing the shifting and my account was reactivated . But the internet at my new location never worked . After following up with numerous calls on customer care and act engineers I came to know that the shifting team did not do the shifting and just closed the ticket and activated...

My account id:[protected].

I opt for act blaze 12m + 2m free. Since march is my last month for free rental. So, i called the customer care on 14th march to upgrade my internet plan to act lightning from april 2017, were the female cce confirm me that same, the plan will be activated from 1st of april 2017.

However, the plan was changed prior schedule from 15-mar-2017 onward instead of april 1st and i got messages...

We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 110gb fup was expired with in 10days.
My account detail : 10967530

I have called them repeatedly following up the issue. They reverted on the 5th day saying that all the data are exhausted through same modem it cannot be reimbursed. This is the 2nd consecutive time happened. I'm clueless...

I am customer of Act for 2 years. Now i took new connection again (CAF No. 516731) and paid 6 months advance. Now it is been 9 days since i didn't got the connection where i was told that within 2 days connection will be installed and ready to use.
Calling customer care for past 3 day and they always say, your documents are under process, please give us 24 hours and it will be installed.
Not sure how they are dealing. Very bad,...

Hi, i am rudra prakash with act username: 11940622. My bb connection is again disconnected despite the same issue happened last month and called many times the act customer care and logged complaint in consumer forum to reactivate. Now it is again disconnected. I paid the money for 6+1 months subscription charges through act app and they are disconnecting every month...

Please see the below message of last month regarding reactivation.br...

Hi, i am anand. User name: 11390296 my account id :[protected]. Email id: [protected]@gmail.com. I hv started facing the same issues with act. Its showing i have exhausted 140 gb in first 9 days of the month. Its illogical and quite impossible. More ever i had never even once exceeded my 'act storm' package in my whole year of experience with them and suddenly this shift! Hv suspended payments and filed a complaint....

I have taken beam connection on 3rd of this month(3/03/17). The agent who took the cheque did not come at the time of wiring and wiring department made wrong wiring to other house (apartment 313) instead of villa 313. When we moved on 3rd and question same about wiring they apologised and immediately have wiring to our house. After 3 days of connection we started getting messages of bill pay which we did not use for that wrong wiring..when...

Hi Team,

This is anjana Reddy and Act id[protected], i have been using ACT more than 2 years. i have raised a request with high priority 6th of march (Ticket no- [protected]) of removal of box permanently as i have moved from my house .They told within 3 days it will complete but till now not fixed and when i call customer care[protected]asking same question like(whether any body using the box - i told no one and connection...