ACT Fibernet Complaints & Reviews

ACT broadband services (Customer ID:[protected] have been down since 12th December 2016 (Monday), due to cyclone Vardah. I contacted customer care on 16th December 2016 (Friday) to know when broadband services would be restored. The customer care representative assured me services would be restored by 19th December (Monday) evening. I contacted customer care on 20th December regarding status of repairs. They replied it would take additional 3 - 4 days. I contacted customer care on 23rd December again. They again replied it would take 2 more days since although services were active from their side since December 21st, local network box was down. They closed a ticket (ID: [protected]). raised on 19th December, on 22nd December without solving the problem. I again contacted on 26th December and the same above mentioned reason. I contacted today (30th December) and the representative told me it would be restored by 5th January 2017. The customer care representatives refuse to provide additional details, current status of "progress" or contact details of service engineers. This shows your professionalism. I haven't encountered such pathetic services from anyone till now. Please shut down your pathetic business if you cant provide services. Expect strict legal action for your callousness and nonchalant attitude towards customers if I don't get my broadband restored latest by tomorrow (31st December).

My ACT Broadband user id is 11410221. After the cyclone Vardah in Chennai, ACT sent out an email stating that their service won't be available for 4-7 days.
I waited for 1 and half weeks and tried to call their customer care. It's always busy. The customer service is extremely poor. I want my money refunded and possibly disconnect the connection. ACT doesn't have the courtesy to have the Customer care number online. My complaint ticket number is [protected]. If they charge the complete amount, i would like to sue ACT. There is no ETA at the moment from them. I cannot wait more than this.

I've been with ACT Fibernet for about 16 months in Bengaluru. My data usage over the last couple of months seem to have hitting my FUP limit far earlier than before. According to their portal, I consumed more than 115 GB till 27th Dec when it’s simply not possible because my data usage has been pretty much similar for the past 16 months. I'm seeing inflated data usage and hitting my FUP limit (85 GB) by the second week. I have checked my data usage stats in their portal and found that I have used ~20 GB on 8th December and there is no way I would have used THAT MUCH DATA. So I asked the customer care to show me the data logs as my data usage is highly inflated and exaggerated, they said it’s not possible and they are not willing to share the daily summary of the usage.
I’m very much convinced that ACT data usage software is dodgy with inflated data usage. I logged a complaint with the customer and see what happens.

I would Like to disconnect my connection as I am leaving Abroad next month, I have sent an email to helpdesk.[protected]@actcorp.in but I haven't got a reply yet, I have never faced a single problem till now.Please do not lose your quality at this stage.
please send me the procedure or email Id where I can submit my request.

UserID : 11860102
Email:pradeep.[protected]@gmail.com...

Me too raised a complaint, till no resolution. Yeah Act Customer care is always busy and not able to reach any representative. Guys stuck on your service please do something or At least let the customer know their complaint status..You people didn't realize how poor service you are providing. I think we have to notify IT dept (Govt.Information technology depart)

India's 3rd Largest ISP ? Seriously ? When other 3rd class service provider like Rajjnet and Net Express have restored the service within a day, I considered ACT as the best, What's your problem exactly?

Request to take immediate action since already half month has passed and the customers aren't fools to stick with ACT, I'm on the verge of shifting back to Airtel. Very nice plans have been launched by them .

User id: 11159173

Area: Santhome

The Irony is that, I had recommended ACT to atleast 5 of my friends and i share ACT junction boxes with the neighbours i reffered.

If you're not providing me a solution asap, Contact me regarding disconnection it.

I am a subscriber to broadband connection of ACT FIBERNET Broadband Setvice. On 1st of December 2016, I have paid for six months. Now I am going out of country for good and wanted to disconnect service and asked for refund of my money balance. My account was disconnected on 24th December 2016 but I was told that money once paid cannot be refunded. They are refusing to pay and bluntly denying my request....

Hello-My user id 11224857. I have raised a complaint 16 days back to resolve Internet connectivity still now there there is no resolution till now. Act Customer care is always busy and not able to reach any representative. According to me, stupid service for a such a valued product. There is no proper channel to reach Customer care. If this continues, I'm sure Act will not survive.

I am the customer of act and my connection nois :act no.11112113;
The network was disconnected for the past 10 days and not connected again.
Really your connection is super one. But now disconnected and no body is turnedup to rectify the connection.
My address:
E. Divya aishwarya,
No.6/3b, bishop wallers avenue west, (Cit colony)
Mylapore,
Chennai 600 004.
[protected].
[protected]
[protected],
Please rectify immediately.

Regards,
E. Divya aishwarya,

ACT Customer care is not reachable. No internet connectivity for past 2 weeks. Unable to reach the nodal officers either. This service provider has the audacity to blankly restrict access to customer care and still prides about the best service. Heartbroken by their non-committal service, I wanted to discontinue their service. Now I am clueless about how to do that.

Hi act,

I have registered that broadband service not working from 21st dec 2016, 1:00 am and i was told it will be resolved within 24hrs but its been 3 days internet is not working in-spite of calling customer care service several times and on 23rd dec act service engineer mr. Gireesh ([protected]) has closed the complaint and told act that connection is working but it was not working.

I request act to take action on such engineers who don't work and close the complaint and at last customer only have to suffer.

I have just taken the act fibernet connection on 2nd dec 2016 and this is the pathetic service i am getting from act.

I request new connection guys, please choose airtel broadband.

My username of act is[protected].

Regards,
Srikanth tiwari.

The internet connection is not working for past 12 days and complaint has been lodged on 12th December 2016 and no action taken by ACT Broadband. On daily basis they only send a SMS saying that will be resolved in 24 hours but this message is being sent daily for past 10 days. When we call the company they keep the receiver down and does not work from morning 9 am to evening 8 pm. The other service provider like Airtel, Cherrinet and few others have restored the service within a day ie 13th December.
Request to take immediate action since already half month passed but still they will be charging for the full month without any deduction.

Connection in the name of : S Malini
Area of Connection : Ashok Nagar Krupa Colony, Chennai.
Mobile Number for contact : [protected]
Account No: 1349429

Hope for this atleast ACT team will take some interest and resolve the problem.

Regards
S Malini

Pathetic customer service, non resolvement of complaints, basically a fraudulent 'service' provider.
We usually pay 1600/- for a monthly plan of 100 g.b (which you are forced to take because incase you opt for their lower plans, the FUP gets used up in a matter of 10 days, obviously without you using it, so you are left with an entire month ahead with 0 speed) and what is happening is they show a false report of how many GB you have used in a day. Sometimes as much as 5 GB gets used up a day without anyone actually being at home. When the customer service are reached out to, they give us excuses like " your neighbour is using up your internet" or "there are too many devices connected, so the background data is taking up the bandwidth", etc. Please tell me how 'background apps' end up taking 5 GB worth of data a day when there is essentially no one at home to even use this amount. There are only construction sites nest to our house so there is no one using our internet. We have registered at least 150 COMPLAINTS regarding this over a period of 3 months. And what do they do about it? Absolutely nothing. And when they finally accept their mistake, they say "someone will reach out to you within 24 working hours". What that actually mean is, if you're lucky, someone will contact you within 3 weeks. If not, no one ends up coming to your residence to try and fix it, nor do they contact you by phone.
There was a breakthrough recently and we were very lucky to have an actual representative come to our house the other day.(after 4 months of this torture) He turned out to be a completely incompetent 'technician' who briefly took a look at the hub and finally told us to send an email to their helpdesk regarding the issue. I was baffled by this, only realising that this is one big circle that leads to 0 outcome.

As of now, it shows 100.71 gb used out of 100 gb on the 21st of December. The FUP is already used up. My dad works from home sometimes and emails take upto 7 minutes to to send to the recipient after you have reached the limit. I am curious how they are going to play themselves out of this one. I wont be surprised even if they reply to this saying " Give us your customer ID and we will get back to you".

All other operators have restored connections in jafferkhanpet, but there is no ETA from you guys, your customer service numbers are always busy.i have raised Ticket number [protected]/[protected]/[protected] which are already closed without any resolution. Very very poor customer service. Why dont you tell your customers realistic ETAs ?

We face issue with connectivity for than a week. I request you to kindly work on to restore the connection asap or tell us you will be not able to restore the service and will simply send the bills then we can think of some other options.

please make a note All other networks are back except ACT in our area.

user id ; 11786891

Account No:[protected]Bangalore, India)
For about a year after subscribing to ACT, everything was fine with my ACT Rapid package with the limit of 30GB. But since a few months back (about Aug 2016), I started getting this FUP limit exceeded, although there was no change in our Internet Usage patters, we do not download movies, etc, But believing that my usage might be near the Border of 30GB limit, I upgraded the package to ACT Storm (mind you the web-side did not allow me to upgrade the package to one level up, which is what I wanted to do, but had to upgrade two levels up).

So, I upgraded to ACT Storm about in November, with download limit of 7GB, and this month within 20 days, it says that I have exceeded the limit of 75GB,

This is plain looting the customer, if ACT does not act on this, I am for sure changing to some other ISP provider,

I dont have internet for the last one week since we hit by a storm on last monday ..
i waited for three days no one rectified the issue .. i called technical support they rold that it will taken care by 48 hrs again i called after 48 hrs again they said 48 hrs ..i dont know what is happening .. every month atleast for two days i have to be out of internet ... and also they have installed a junction box in my home which is pulling out lot of electricity and giving connection for 10 people and they also dont have the internet .. there is no such point in paying monthly bills to them without having internet and getting close to around 500 rs current charged for the junction box ... so i want to take the junction box from my home within today evening or it ill be in the trash and act is the worse broadband service in chennai ... people dont sunscribe it ..they dont even have a customer service for 24 hrs ...which is the worse part ...

My customer ID is 1427002. A ticket was raised on Tuesday (13/12), and a resolution promised within 48 hours. Even after double the allotted time has passed, not only have i not got a call back, the customer care number is not accessible for the chennai region for the past 2 days. Called the toll-free number listed on this website, and the call was transferred to a customer care executive in another city, who refused to transfer the call....

I have made request to deactivate service and before deactivating i made full payment 2299 for the current month. However as i used fot only 13 days now my account shows a credit of 1409, which is caluculated as per pro rata basis so i requested them to refund the balance amount.
They say we dont have refund option.

But is this not malicious pratice being in service sector. How can we enforce they make sure they refund balance amount.
Here is ticket raised [protected]

I am a new customer of ACT (Joined last week of November). My account Number is ******827797.

I am checking my usage data on a regular basis and usage data shown seems completely incorrect.

My usage pattern has changed very little from my previous service provider (BSNL) to ACT.

With BSNL I had a limit of 2 GB and I was managing just fine. Prior to that I had Airtel with 4 GB limit and I hardly ever reached that.

With ACT, my usage data shows that within first 4 hours of getting ACT connection, I consumed 1829.013609 MB.

My November month usage for 6 days and a few hours is reported as 10.63 GB.

And this month (December), it's already reached 8.5 GB in first 7 days and few hours. And that's after I was being extremely cautious and judicious in my usage after looking at my November usage data.

I hardly watched any streaming videos (perhaps a couple of minutes but not more), there have been absolutely no software upgrades.

I have tried to check all the things that the FAQ section of ACT website/portal suggests in case of abnormal data usage.

It is very very clear, these usage numbers are incorrect, atrocious and reek of gross malpractice. Seems like a cheap trick to force their users into Buying flexibytes. No wonder I am getting so many emails promoting that.

ACT, you need to look into this and correct this immediately. Please stop this harassment.

Dear Sir,

It has been 15 days since i launched a complaint. Service executives have broken the Switchboard and the Internet speed is not for what i have been paying for. They are cheating users by promising 50 MBPS and the maximum speed will be 35 MBPS. I have been calling customer service every day, they have been rude to me and irresponsible. Last night one of the service executives called me at around 21:00 and he spoke very rudely. i don't know whether i have to police station to launch the complaint or not. Request you to suggest and provide justice on the same.

Thanks & Regards
Mahesh Kumar
[protected]