ACT Fibernet Complaints & Reviews

My user id:10708467, Chennai.

I think I am starting a fresh battle today.

On Oct 19 I had merely called ACT helpline to know the procedure for increasing net speed, as we had reached the FUP limit.

Well, as requested by your helpline staff, we had reset the FUP through your portal only on Oct 22 paying the required charges, Rs 371.

Now a 2nd bill has come for Rs 575, meant to be...

Hi,
This complaint is escalated despite my repeated calls and internet complaints to your esteemed organisations support centre as seen below:
Consumer No:[protected]

S.No Ticket No. Department Status
2 [protected] SERVICES OPEN
2 [protected] DHANYA PARAMESWARAN called and requested for permanent disconnection reason installation delay tat 7 wrking days OPEN
2 [protected] DHANYA PARAMESWARAN...

My a/c no.[protected]in the name of javeed p). i registered a complaint with act fibernet, bangalore, in their phone no.[protected]. to remove the junction box from my previous flat as i has relocated to some other place. even after several complaints the junction box was not removed and the present flat owner is sitting on my head to get it removed as electricity connection was taken from his house line. i registered serveral complaints...

I am from hyderabad. I have applied for net connection one week back and paid for 6 months in advance but yet installation has not done. This is the fifth day they are telling that the issue will be solved in 24 hours. But no one is responding. Very very very poor service from act fibre. I am repenting why i have paid for 6 months in advance. I will never recommend this to any one. Customer care guys are irresponsible and especially mr dileep...

Hi,
Act user is[protected].
I was not using my connection since 7 months. This month 13th i got a call from act fibernet saying that they will wave off my previous due amount and zero reconnection charges. And i will have to pay only remaining days amount i. E 426.

So, i paid 430 to act, after payment they disconnected my connection again now they were asking for previous due.

I just used connection...

This is regarding compliant number - [protected].

I have been following up from past four days with no update and wrong promises from the team that it will get resolved in 24 hrs then every time I call I was promised 2 hrs resolution but nothing happened.

If you have act connection be sure if it's not working you have a back up else you are in big trouble...

Re-activation charges
Hi Anand babu,

ACCOUNT NO :[protected]

As your people said that as a diwali offer previous outstanding will be waived off and for current month I have to pay only Rs 475/- for 18days, So I paid that amount.
In the statement only Rs 150 /- discount is applied instead of whole amount.

How you people simply bluff the customers and get the money, don't you have...

We booked a act fiber net connection for our firm m/s surya industrial suppliers located at 12-104/1, adarsh nagar, opp. idpl colony balanagar township,
Hyderabad-500037. we have given cheque for rs4, 111/-on 14/09/2016 in favour of atria convergence technologies (mr. suresh, mob:[protected]),. the have deposited the cheque and that amount has been debited from our account. but they couldn't give connection sofar, we are following...

Dear act team,

This is the third email i think from the past three weeks for which i am mailing for the connectivity problem. Very very bad service again from your end. Still how many times i should mail for higher officials for net problem. Why you people are taking this much long time for connectivity problem in spite of being one of the leading internet company very embarrassing. And your customer care number is always...

I have applied for shifting my act fibernet 5 days back. Still nothing has been done. I have made countless calls to customer care and lost my balance. It's so pathetic and disgusting that the act organization is cunning all their existing customers. I have been thinking a lodge a complaint by collecting appropriate documents.

Let's all unite together and teach them a lesson.

#banact #saveinternet #banactfiber...

I was taken connection from act fiber net for internet connection on[protected] and the plan was Rs 630, 30GB with 10MBPS. from that day onward i am facing problems. i am not have any router and i am connecting my internet connection directly to my laptop. the net is connecting 10 minutes a day and automatically disconnected but connecting symbol is showing means the net is very slow and i doubted and i check speed of the net i shocked it...

Dear sir,
I am Mujtaba Ahmed from India, Hyderabad.
I am facing internet connectivity issue since 2 months and my issue is not getting resolved permanently.

Everytime i have to call act fibernet and do a complaints. It gets resolved for 2 days and then on the 3rd day the problem appears again.

Can someone resolve this on an immediate basis and permanently.

I use act resolver tool,...

I am consumer of act fiber net and my account number is[protected], along with my other payments i have paid act fiber net payment on september 1st rs.1050 and txn number is [protected] (01/09/2016-01/09/2016) and they charged on fup reset instead of subscription fee, my monthly fup reset is on every month of 1st. i have called numerous times since september 1st to rectify my bill all they are doing is raising ticket and closing it one...

Hi. I'm using ACT Broadband service. I'm right now under a Plan wherein ACT "claims" 40Mbps for 75GB quota. And after the FUP, the speed goes down to 512KBPS.
recently, in the past few months, I have noticed a substantial amount of FALSE DATA STATISTICS.
I would use maybe say over 5GB main a day and the next day when i check my usage, it reports unto 8GB consumed.
Initially, I left the matter and assumed i might have...

We installed beam internet services on 26/09/2016 and till date(13/10/2016) we have faced the connectivity issue for 4 times and everytime beam takes 48/72 hours for solving the issue.And the point is this is happening every now and then, Inspite of our regular mails to [protected]@ACT Fibrenet, issue still Persist.And when we visited the nearest branch of ACT, employees advice us to cancel the connection instead of solving the issue.
Request...

My account number is[protected]

It has been five days and running since the internet is down and i have been following up with the customer care desk to have this fixed... With no end. They don't call nor reply to their emails. It is let up to us to call them to find out what is happening and if at all they did get a chance to check on it.

First ticket no:[protected] (8 oct, 2016) - closed without the issue...

Dear Manager,

With request to no of reminders on complaints from 31/08/2016 to till date. with regard to sudden disconnection of actfiber cable due to non availability of box by actfiber staff as shared by Actfiber staff. It was followed by number of followup from myside Followed by promise of refund by actfiber management of amount Rs 2720 with in 15 days but it is already more then 30 days. Yesterday i have received below...

Hi,

Any issue comes, expect a worst & slowest possible service response from act fibernet!!!

I have changed my residence, and all the connectivity is available in the present apartment but the guy doesn't turn up at all to fix. They said rs 345/- for change of address, but guy took rs 575/- saying will fix in a day and its been 4 days still waiting.

Worst part is they do not pick up call after...

Not able to complete a simple request of new internet connection.

They did feasibility check and collected payment on 1st day.

Now after 9 days they are saying they cannot install the internet connection box on terrace.

For connection on terrace they are asking for additional payment for different device.

Location: nagvarpalya, c v raman nagar...

Hi, I am Raghavendranath G, using Actfibrenet internet since from last 3 years and paying the bills regularly.
My Account number is[protected]

I came to USA on 8th Sep 2016. On 4th Sep, I called customer care of beam and told them to close my account as I am travelling to USA. They told me we are closing the account. But today they sent me full sep month bill and also they are not sending any information on closing...