ACT Fibernet Complaints & Reviews

No internet connection from ( from Vardha Cyclone till today) 25 days. Staying in Nanganallur area in Chennai.
Customer care number is helpless, always busy/. If connects no proper response, Gives wrong info. Always says will work within 2 days. But that 2 days never came till date.
Someone from ACT calls up says, we will rectify today your issue, even that today never came. Always false commitments.

ACT is fooling...

Internet is not working from past 2 days and no action even after numerous complaints on app and SMS. Whenever I try to call customer care it's busy. I don't know if they are really receiving so many complaints or they don't have any employee in customer. I don't feel like continuing with them. I've always paid full bill properly on time but this type of irresponsible service will not work for long time. Airtel was not previously available...

It's been 18 days since your service has been disrupted and you guys choose to sir idle?

Who do you guys think yoy are?

Who gave you the rights to terminate your call center lines or keep them engaged all the time.

How in freaking way does one get in touch with your company.

All numbers are engaged, not for one day, but for 2 weeks.

You don't smartly publish a...

ACT broadband services (Customer ID:[protected] have been down since 12th December 2016 (Monday), due to cyclone Vardah. I contacted customer care on 16th December 2016 (Friday) to know when broadband services would be restored. The customer care representative assured me services would be restored by 19th December (Monday) evening. I contacted customer care on 20th December regarding status of repairs. They replied it would take additional...

My ACT Broadband user id is 11410221. After the cyclone Vardah in Chennai, ACT sent out an email stating that their service won't be available for 4-7 days.
I waited for 1 and half weeks and tried to call their customer care. It's always busy. The customer service is extremely poor. I want my money refunded and possibly disconnect the connection. ACT doesn't have the courtesy to have the Customer care number online. My complaint ticket...

I've been with ACT Fibernet for about 16 months in Bengaluru. My data usage over the last couple of months seem to have hitting my FUP limit far earlier than before. According to their portal, I consumed more than 115 GB till 27th Dec when it’s simply not possible because my data usage has been pretty much similar for the past 16 months. I'm seeing inflated data usage and hitting my FUP limit (85 GB) by the second week. I have checked my...

I would Like to disconnect my connection as I am leaving Abroad next month, I have sent an email to helpdesk.[protected]@actcorp.in but I haven't got a reply yet, I have never faced a single problem till now.Please do not lose your quality at this stage.
please send me the procedure or email Id where I can submit my request.

UserID : 11860102
Email:pradeep.[protected]@gmail.com...

Me too raised a complaint, till no resolution. Yeah Act Customer care is always busy and not able to reach any representative. Guys stuck on your service please do something or At least let the customer know their complaint status..You people didn't realize how poor service you are providing. I think we have to notify IT dept (Govt.Information technology depart)...

India's 3rd Largest ISP ? Seriously ? When other 3rd class service provider like Rajjnet and Net Express have restored the service within a day, I considered ACT as the best, What's your problem exactly?

Request to take immediate action since already half month has passed and the customers aren't fools to stick with ACT, I'm on the verge of shifting back to Airtel. Very nice plans have been launched by them .

User...

I am a subscriber to broadband connection of ACT FIBERNET Broadband Setvice. On 1st of December 2016, I have paid for six months. Now I am going out of country for good and wanted to disconnect service and asked for refund of my money balance. My account was disconnected on 24th December 2016 but I was told that money once paid cannot be refunded. They are refusing to pay and bluntly denying my request....

Hello-My user id 11224857. I have raised a complaint 16 days back to resolve Internet connectivity still now there there is no resolution till now. Act Customer care is always busy and not able to reach any representative. According to me, stupid service for a such a valued product. There is no proper channel to reach Customer care. If this continues, I'm sure Act will not survive....

I am the customer of act and my connection nois :act no.11112113;
The network was disconnected for the past 10 days and not connected again.
Really your connection is super one. But now disconnected and no body is turnedup to rectify the connection.
My address:
E. Divya aishwarya,
No.6/3b, bishop wallers avenue west, (Cit colony)
Mylapore,
Chennai 600 004.
[protected].
[protected]br...

ACT Customer care is not reachable. No internet connectivity for past 2 weeks. Unable to reach the nodal officers either. This service provider has the audacity to blankly restrict access to customer care and still prides about the best service. Heartbroken by their non-committal service, I wanted to discontinue their service. Now I am clueless about how to do that....

Hi act,

I have registered that broadband service not working from 21st dec 2016, 1:00 am and i was told it will be resolved within 24hrs but its been 3 days internet is not working in-spite of calling customer care service several times and on 23rd dec act service engineer mr. Gireesh ([protected]) has closed the complaint and told act that connection is working but it was not working.

I request act to take action...

The internet connection is not working for past 12 days and complaint has been lodged on 12th December 2016 and no action taken by ACT Broadband. On daily basis they only send a SMS saying that will be resolved in 24 hours but this message is being sent daily for past 10 days. When we call the company they keep the receiver down and does not work from morning 9 am to evening 8 pm. The other service provider like Airtel, Cherrinet and few...

Pathetic customer service, non resolvement of complaints, basically a fraudulent 'service' provider.
We usually pay 1600/- for a monthly plan of 100 g.b (which you are forced to take because incase you opt for their lower plans, the FUP gets used up in a matter of 10 days, obviously without you using it, so you are left with an entire month ahead with 0 speed) and what is happening is they show a false report of how many GB you have...

All other operators have restored connections in jafferkhanpet, but there is no ETA from you guys, your customer service numbers are always busy.i have raised Ticket number [protected]/[protected]/[protected] which are already closed without any resolution. Very very poor customer service. Why dont you tell your customers realistic ETAs ?

We face issue with connectivity for than a week. I request you to kindly work on to restore...

Account No:[protected]Bangalore, India)
For about a year after subscribing to ACT, everything was fine with my ACT Rapid package with the limit of 30GB. But since a few months back (about Aug 2016), I started getting this FUP limit exceeded, although there was no change in our Internet Usage patters, we do not download movies, etc, But believing that my usage might be near the Border of 30GB limit, I upgraded the package to ACT Storm...

I dont have internet for the last one week since we hit by a storm on last monday ..
i waited for three days no one rectified the issue .. i called technical support they rold that it will taken care by 48 hrs again i called after 48 hrs again they said 48 hrs ..i dont know what is happening .. every month atleast for two days i have to be out of internet ... and also they have installed a junction box in my home which is pulling...

My customer ID is 1427002. A ticket was raised on Tuesday (13/12), and a resolution promised within 48 hours. Even after double the allotted time has passed, not only have i not got a call back, the customer care number is not accessible for the chennai region for the past 2 days. Called the toll-free number listed on this website, and the call was transferred to a customer care executive in another city, who refused to transfer the call....