ACT Fibernet Complaints & Reviews

Hi all.,

kindly avoid to plan taking ACT fibernet in chennai they wont have ethics in customer support need telecom department concern on same ..

compliant logged 1 month before struggled to log compliant itself after logging till now no response and documented important dept nodal officer itself but no support and they automatically closed the compliant without any support

login id:[protected]

I never seen such a useless service provider. They have withdrawn the 'Act SWIFT" plan which I am using without any proper intimation. They are not able to provide the full services for the subscription I have done for January 2017, nor refunding the amount.
I have contacted several times their customer care, but no use.

Never recommend Act Fibernet for anyone.

BR
NAGENDRA

It's been two months since cyclone vardah and i haven't still got my connectivity back.
Tried calling the customer care number and have mailed them a couple of times addressing the issue but have not received any reply. The customer care number seems busy, if they can't receive calls they why the hell do they have customer care numbers? That to its not toll free i waste nearly ₹5 on each call i make. Have tried calling them nearly 5 to 10 times a day.
I'm disgusted at this service provided by the act fibernet company which claims to be a better service provider than the others who can't even receive calls nor restore the connectivity. Cyclone hit the city there were various other wifi connection across the city but they dint have any network issue lasting for more than two months it's only act which has been disrupted, how poor there quality is then!
I hope at least this complaint is taken seriously and worked upon.
Any statisfied act customer

I was using the connection for the past 6 months and suddenly Internet stopped working on Saturday the 21st January, 2017. I called up the ACT broadband callcenter and they said that it would be resolved by evening. I called them again on the same evening, they said that it would take another 24 hours, still no Internet. I then got a message that the Internet service was disconnected due to VD-IV-HET/CX PERMISSION NOT REQUIRED. I called up the Callcenter and they bluntly denied helping and said that nothing can be done and they have disconnected the connection as no line was available. THIS WAS THE KIND OF RESPONSE I GOT EVEN AFTER PAYING THE MONTHLY RENTAL WELL IN ADVANCE. I work from home and getting this kind of a blunt reply was never expected. I am feeling helpless with NO INTERNET now. My account number with ACT is 1343894. I am sure that they would not refund the amount that I paid in advance and security. Please share e-mail or address where I can log a complaint against them.

All needed documents are submitted to ACT executive and payment has been done for 6 month plan AMAX-650. We were intimated new connection will be provided the following day. It has been 48 hrs and no response from executive. Please take necessary action and make the service better soon.

Details :
Executive Name : Ramesh
Contact No: [protected]

Connection address:
Y Venkata Subramanyam,
Jaya Paradise,
Bandari Layout, Nizampet,
Hyderabad.
500090.

I went to the banjarahills ACT office behind GVK to get the TFR of ACT account from my Dad's name to My name (Same address).I met this executive Nagaraj, who filled the application and have charged me Rs.4k+ for upgrading the plan and has promised that the existing account and the credit will get TFR in 24 hrs.Its been 2 weeks now, when i call Nagaraj he never picks up the phone.I have called[protected] and have spoken to Customer services for 2 times in last 5 days, they have promised it will be resolved in 24 hrs both the time and 5 days have passed.
Pathetic customer service and staff.Even after paying for 6 months in advance, i have to face this issue, its costing me time and money.I would see for few more days, if not sorted i need my full refund back and would get a different connection for another provider.

Am writing this complaint again, in this month. not even a month they rectified the issue 15 days back, now again issue. since last 3 days i dont have connection. i get weird response from your support. Thursday 19th i raised complaint ( [protected]). support team said within 24 hours it will be solved. after 24 hours they say we need max. 5 days to solve issue.

i dont understand what is the problem with ACT.in a month how many days their internet cable will get cut ? ( this is response from support team) Is ACT unprofessional and unorganized company? Well my next house is getting Net connection, am not . hope this sentence understand the issue

I dont know how many days they need to solve a issue . Whole company behave like politicians, always they go back on commitments.
i feel even management is not bothered to look at customer issue.

Irresponsible Staff, no response on the queries and installation. Delay delay... and keep on delaying.

Its been more than 7 days, i have following on installation of new connection, the entire staff looks so irresponsible. They did collect the form one on Thursday which seems to be invalid because of some internal issue they have. One more time i submitted the forms yesterday after which i got an assurance to get the connection on the same day evening, but its all in vain. The Area Rep doesnt answer calls, and revert on queries. The entire process is so disgusting.

I'm a Act BB Customer with ID 10777653 for close to 5yrs. I usually pay my monthly bills and never trust the offers act bb offers whilst I pay the bills.
For a change, I got the pop up asking me to pay 6 months up front and get a free WiFi router and I wanted it too so I decided to pay the upfront.
To my surprise none of them came back to me after so many days. Today the 16th Jan I called up and the advisor over the phone carelessly says I'm sorry the app is newly developed and we are not giving any routers for old customers and it's only for new customers. His communication manners beyond average.
I NEED MY ROUTER FREE OF COST. I also have screen shots of the app saying free router.

UserID[protected]
Connection in the Name - Muthuramalingam N
Registered Mobile Num - [protected]

I'm writing on behalf of Mr Muthuramalingam (my father), complaining that the connection is not yet restored. I have made numerous calls to the call centre to check on the status but its not fruitful. Each time the call centre agents are giving multiple answers that is completely out of sync.

I'm really upset with the service and not sure what should be done to speed up the process. Mr Muthuramalingam is a senior citizen (aged 68 years) and is using ACT broadband since 2014.
This is definitely not the way you should treat an aged customer.
Atleast there should be some priority basis that you should consider to provide the connection as the network/port is down only for him and its working fine for all others in the locality.

I'm hoping at least this complaint will lend a helping hand in sorting the issue.

Dear Sir,

I have paid Amount Rs.7238.00 for new connection on[protected] and ACT Sales executive told will provide connection within 2~3 days. Installation person called me after two days and then never showed up and never respond to my call. It's already a week and till now connection not given.

Complaint: Delay in new connection
Company: ACT

Regards,
Sandeep
Mob: [protected]

I am from Ramapuram chennai area. I took ACT broadband on Nov 2016. in December after the Varada Cyclone all the networks/broadband were down in our area. When I called ACT support, they told that it will be back online by 4 days. So after 4 days when It was not back I called them and again I got the response that I will be back within 4 days. And then after whenever I call them, I am getting the same answer and it has not been restored yet.

There were other networks that has been affected by the cyclone, but was recovered within a week. Currently because of ACT's negligence I and suffering a great loss in my business.

Also the customer care people were not so friendly. After few minutes of call, they will ask if you want you can cancel the connection.

I want a solution for this and a compensation for the loss i acquired.

No Internet Connection since Cyclone Vardah. Got SMS from ACT to register complaint but is of no use, No update on ticket too. Getting system generated mails every three days with false promises.

I registered a ticket through SMS Ticket# [protected], still now it is open and no response for that.

Then I registered a ticket# [protected] on ACT Support portal for Internet connectivity issue. Still they didnt restore the connection but the ticket was closed as RESOLVED. I don't know how come they close the ticket without any work.

Tried to reach customer care center and field work personnel's a number of times but they are not even ready to attend the call.

This is really a poor service from ACT. Airtel and BSNL are far better atleast we will get to know what is happening.

Area - Bharathidasan street, Nehru Nagar, Velachery checkpost, chennai - 600042

Respected Sir/Madam,
Its being a month after the cyclone hit . Still act internet facility hasn't been restored in my area . I am residing in 290, 2nd main road, natesa nagar, virugambakkam, chennai 600092. Every week when i call the customer care, they keep repeating the same words without fulfiling their own promise . My complaint numbers are [protected] and [protected]. Other internet providers in my area like cherrinet, ticona, airtel have rectified and restored the net connection 2 weeks ago . I really wonder why its taking so long for big corporation like ACT to solve the issue or our area has been neglected by the ACT ? Kindly look into the issue and pls do the needful .

Thanking You
Karthikeyan
+91-[protected]

I live in R A Puram and have had no connectivity since the cyclone. The customer care no is not reachable. When an SMS is sent, the reply has been constant 'A ticket number has already been generated against your service request. We will update you with the estimated time for resolution soon.' So far I have got mails saying the connection would be restored on Dec 17th, Dec 24th, Jan 3rd and Jan 10th. Mails to the nodal officer also go unanswered. The service of ACT has always been poor. They have now sunk even lower if at all that is possible.

Account ID 11780492

User ID : 11154496

I work from home and I am not able to do so since a few weeks post cyclone. Though all my colleagues has their connection up from your rival ISP's, I haven't yet had a stable connection. My wifi router is fine. Had it checked. The ticket no's are [protected] and [protected]. that I raised for the same issue. No response from your side. Now I need to opt out from your service And please fix your customer care number. I am not able to get an update from you by any means.

Even after multiple complaints, my internet service has still not been resolved in Chennai. Its almost one months since the internet connection got disrupted. Still there is no proper resolution or correspondence from their side. Nobody even responds when i complain. Every time they just give a deadline of 10 days later which never happens. They just keep increasing the deadline.

My registered mobile number - [protected]

My ACT fibernet is not restored after cyclone vardha. My account number is[protected]. But to my surprise, I am getting a meager waiver. The service has been down for almost a month now. Everytime I call, I get a deadline that keeps extending. No intimation on what is happening in my area to fix the issue . I am in Chennai city ( Mylapore) and pathetic to see the service is not still up in a densely populated area . ACT sends a routine sorry automated email now and then that is of no use.

Due to cyclone Vardah, the internet lines were down since the start of Dec. The consumers have been patient enough to give almost a month's time for the service to resume. But it still has not been activated yet. Every phone call to the customer care, there is a postponement of repair date. I have sent 3 mails to the support centre and multiple calls to the call centre, and still this issue has not been addressed yet. Every call, there is a new excuse. I am not happy with their service at all. They do not understand their customer and wrongly estimating the tolerance/patience of theirs.

I am from Velachery. My internet was down for past 3 weeks.
Raised a ticket on 15th Dec - Ticket no. [protected].
On 19th Dec got an SMS, "Complaint no.[protected] is resolved. Kindly reply No to [protected] if the Internet is still down."
Replied No to that mentioned number.

No response from the team, so raised one more ticket on 20th Dec - Just got a message on 20th, "We have taken note of your query. You will receive a ticket number shortly". Ticket got generated on 23rd Dec - ticket no. [protected].

No response from ACT team, tried to generate new ticket on 29th Dec & Jan 3rd, got same reply "A ticket number has already been generated against your service request."

On Jan 3rd, they generated new invoice, saying waived 259rs for the downtime and asking to pay 890 rs for the wonderful brilliant service they provided.

Customer Care number always Busy. Executives never pick up call.

ACCOUNT NO :[protected]