ACT Fibernet Complaints & Reviews

I have made request to deactivate service and before deactivating i made full payment 2299 for the current month. However as i used fot only 13 days now my account shows a credit of 1409, which is caluculated as per pro rata basis so i requested them to refund the balance amount.
They say we dont have refund option.

But is this not malicious pratice being in service sector. How can we enforce they make sure they refund...

I am a new customer of ACT (Joined last week of November). My account Number is ******827797.

I am checking my usage data on a regular basis and usage data shown seems completely incorrect.

My usage pattern has changed very little from my previous service provider (BSNL) to ACT.

With BSNL I had a limit of 2 GB and I was managing just fine. Prior to that I had Airtel with 4 GB limit and I hardly...

Dear Sir,

It has been 15 days since i launched a complaint. Service executives have broken the Switchboard and the Internet speed is not for what i have been paying for. They are cheating users by promising 50 MBPS and the maximum speed will be 35 MBPS. I have been calling customer service every day, they have been rude to me and irresponsible. Last night one of the service executives called me at around 21:00 and he spoke...

Hi Team, I have few issues request you to address on Account#[protected]

1) 1) I was told/ informed at the time of taking connection that there will not be any re-connection charges. But after taking connection, invoice was sent to me with Rs. 316/- as a part of re-connection charges. Why are we making false commitments to gain the customer/ business? I called the customer case on 1st of Dec and I was informed that the charges...

I got connection on 30/11/2016. From the next day the network is completely dead. I have logged a complaint on this and without any notification the complaint has been closed. And i have reopened the same. Request to cancel the connection immediately. Since from second day im facing this issue and this is not at all fair. Registered Mobile : [protected]. Complaint ID: [protected]...

Dear sir,

I have used the service of act fibernet earlier but recently found it very bad service and majority times no network connection even after purchasing the router.

Requesting act personnel to support me for this limited connectivity issue else i will be forced to switch to other service provider. Thanks in advance.

Thanks & regards,
Sarada swain
Mob no:[protected]...

Recently i shifted my connection and in my new home all are setup including wiring but when i try to login it is saying area is not allowed to login. So i called to customer care they told me will resolve in 24 hrs, but i took 5 days and again called to customer care they said will get discount in current bill. So i have raised a compliant from mobile app and no one give any response. Today i called them and they simply saying for shift connection...

ACT cheat people, i recommend not to go with them. They cheat by FUP and the data size of 75GB gets consumed in 10 days. We end in paying Rs 2000+ just to internet alive and pay for what we not used.

I have registered complaints many times but they close it without any action on it. If we ask the status about it, the customer care says its already closed. They just send some data calculation which is not an acceptable figure.br...

I have been using since they started providing service in my area (Mandaveli, Chennai). I am entitled to 90GB data @ 40mbps speed. Up until September 2016 everything was fine. last two month the FUP usage was crazy. I did not take any steps. I saw all the reviews and complaints about the scam. So once my FUP of 90 GB reached this month and only 5 days pending for the next month I reset and bought 21GB to verify my doubts. All the five days...

In the last 10 days, my connectivity is ON-and-OFF, when filed complaint they will say someone is disturbing the ports... there is no logical explanation and the field engineers, technical leads are pathetic and will not answer the calls... I wish there is a strict penal code for these people who play with customers...

The field engineer will close the ticket that issue is resolved, however I will still be having the connectivity...

ACT Fibernet has a top-up system called FUP reset which is a scam to force customers to pay high amounts to them. When the monthly data is consumed completely, the company drops the speed of internet to a negligible level, so that normal browsing also becomes painful. Hence the customer has to do a FUP reset. Its like a top up for a few days until the new month's plan starts. However, what the company does is that it automatically calculates...

ACT adds False GB Data usage to the month and surprisingly most users are witnessing usage of 100 % by the 15th to the 20th of every month, and then the Reset FUP agenda gets triggered.

Regardless of the plan, they will ensure that your GB is utilized by the 15-20th and you have to purchase more GB from them.

They will give you wonderful stories about they will run investigations, monitor accounts, and end up...

Have disconnected act fiber net on sep30, then I got messages saying if you take reconnection free along with 100% cashback of one month where it will be credited to my account in 6 months. These messages were flooded on my inbox till 31st. I have taken the reconnection based on these offer messages. When raised a request for reconnection, customer care executive clearly told me that the cash back will credit to my account. After getting...

We recently taken act broadband connection and now regretting our decision as have taken 6 months subscription for the horrible service.in one month we has to face network issue 5 times (No network). Also in last 2 dats 3 times network issue. Every time only one answer will be taken care in 24hours. No permanent solution. We are frustrated with the horrible service. Customer care executives are not well trained, doesn't have any idea on escalation...

False commitments - irresponsible customer care.
Dear team,

Its really very bad about the support i am getting from the customer service, its being 15days again i am getting calls and messages from the act customer service, pls tell me why i need to pay rs 500/- as a re-activation charges for already installed cabled setup.,
If it is a new connection its a reason to take rs 500/- as an installation charges i...

Sir, since my internet speed was very less, and allowed 75gb to be used, as per previous internet plan, so i changed my plan to act incredible, which says that speed will be 100 mbps, can be used 150 gb but from last 0ne year i been in the same plan, i cant even browse as you tube use to buffer, as the speed was 5mbps, till today i am facing the samr problem, i been paying every month rs 2500 nearly, they are no people to rectify this issue,...

We having 3 star hotel and we having wifi service all floors but now not working our guests giving complaints and we loose our relation with guest . internet is very important . Net not working from yesterday onward please resolve this problem .

we need net please do needful.Kindly resolve this problem otherwise we dont want this cable connection please do resolve ASAP....

ACT HAS THE WORST CUSTOMER SERVICE .PLEASE DON'T GO FOR IT .I had ordered & paid for a router A MONTH BACK and its still not delivered .
I have called the NODAL officer /customer service every other day .They promise that the router will be installed by the next day .But no one calls me back .I again have to call them again the next day and they give lame reasons like Wifi not in stock, service people are addressing to more critical...

Dear Sir,

I have paid Amount Rs.6643.00 for new connection on[protected] and ACT Sales executive told will provide connection on[protected] but till now connection not given and he is not attending my phone.

Complaint: After payment new connection not given in time
Company: ACT
Mr. Salman (Sales Executive)
Mob: [protected]

Regards,
Raghu Ram Narne
Mob: [protected]...

Battery back up n wi fi configuration not provided ...
Repeated complaints in d above subject line has not been provided ... four times complaint raised but they have closed without completing ... request d customers not to enroll on yearly plan n get cheated since u r money bound from such broadband people...
Had spoken to d team leader also but fallen to deaf ear...