ACT Fibernet Complaints & Reviews

Hi act,

I have registered that broadband service not working from 21st dec 2016, 1:00 am and i was told it will be resolved within 24hrs but its been 3 days internet is not working in-spite of calling customer care service several times and on 23rd dec act service engineer mr. Gireesh ([protected]) has closed the complaint and told act that connection is working but it was not working.

I request act to take action on such engineers who don't work and close the complaint and at last customer only have to suffer.

I have just taken the act fibernet connection on 2nd dec 2016 and this is the pathetic service i am getting from act.

I request new connection guys, please choose airtel broadband.

My username of act is[protected].

Regards,
Srikanth tiwari.

The internet connection is not working for past 12 days and complaint has been lodged on 12th December 2016 and no action taken by ACT Broadband. On daily basis they only send a SMS saying that will be resolved in 24 hours but this message is being sent daily for past 10 days. When we call the company they keep the receiver down and does not work from morning 9 am to evening 8 pm. The other service provider like Airtel, Cherrinet and few others have restored the service within a day ie 13th December.
Request to take immediate action since already half month passed but still they will be charging for the full month without any deduction.

Connection in the name of : S Malini
Area of Connection : Ashok Nagar Krupa Colony, Chennai.
Mobile Number for contact : [protected]
Account No: 1349429

Hope for this atleast ACT team will take some interest and resolve the problem.

Regards
S Malini

Pathetic customer service, non resolvement of complaints, basically a fraudulent 'service' provider.
We usually pay 1600/- for a monthly plan of 100 g.b (which you are forced to take because incase you opt for their lower plans, the FUP gets used up in a matter of 10 days, obviously without you using it, so you are left with an entire month ahead with 0 speed) and what is happening is they show a false report of how many GB you have used in a day. Sometimes as much as 5 GB gets used up a day without anyone actually being at home. When the customer service are reached out to, they give us excuses like " your neighbour is using up your internet" or "there are too many devices connected, so the background data is taking up the bandwidth", etc. Please tell me how 'background apps' end up taking 5 GB worth of data a day when there is essentially no one at home to even use this amount. There are only construction sites nest to our house so there is no one using our internet. We have registered at least 150 COMPLAINTS regarding this over a period of 3 months. And what do they do about it? Absolutely nothing. And when they finally accept their mistake, they say "someone will reach out to you within 24 working hours". What that actually mean is, if you're lucky, someone will contact you within 3 weeks. If not, no one ends up coming to your residence to try and fix it, nor do they contact you by phone.
There was a breakthrough recently and we were very lucky to have an actual representative come to our house the other day.(after 4 months of this torture) He turned out to be a completely incompetent 'technician' who briefly took a look at the hub and finally told us to send an email to their helpdesk regarding the issue. I was baffled by this, only realising that this is one big circle that leads to 0 outcome.

As of now, it shows 100.71 gb used out of 100 gb on the 21st of December. The FUP is already used up. My dad works from home sometimes and emails take upto 7 minutes to to send to the recipient after you have reached the limit. I am curious how they are going to play themselves out of this one. I wont be surprised even if they reply to this saying " Give us your customer ID and we will get back to you".

All other operators have restored connections in jafferkhanpet, but there is no ETA from you guys, your customer service numbers are always busy.i have raised Ticket number [protected]/[protected]/[protected] which are already closed without any resolution. Very very poor customer service. Why dont you tell your customers realistic ETAs ?

We face issue with connectivity for than a week. I request you to kindly work on to restore the connection asap or tell us you will be not able to restore the service and will simply send the bills then we can think of some other options.

please make a note All other networks are back except ACT in our area.

user id ; 11786891

Account No:[protected]Bangalore, India)
For about a year after subscribing to ACT, everything was fine with my ACT Rapid package with the limit of 30GB. But since a few months back (about Aug 2016), I started getting this FUP limit exceeded, although there was no change in our Internet Usage patters, we do not download movies, etc, But believing that my usage might be near the Border of 30GB limit, I upgraded the package to ACT Storm (mind you the web-side did not allow me to upgrade the package to one level up, which is what I wanted to do, but had to upgrade two levels up).

So, I upgraded to ACT Storm about in November, with download limit of 7GB, and this month within 20 days, it says that I have exceeded the limit of 75GB,

This is plain looting the customer, if ACT does not act on this, I am for sure changing to some other ISP provider,

I dont have internet for the last one week since we hit by a storm on last monday ..
i waited for three days no one rectified the issue .. i called technical support they rold that it will taken care by 48 hrs again i called after 48 hrs again they said 48 hrs ..i dont know what is happening .. every month atleast for two days i have to be out of internet ... and also they have installed a junction box in my home which is pulling out lot of electricity and giving connection for 10 people and they also dont have the internet .. there is no such point in paying monthly bills to them without having internet and getting close to around 500 rs current charged for the junction box ... so i want to take the junction box from my home within today evening or it ill be in the trash and act is the worse broadband service in chennai ... people dont sunscribe it ..they dont even have a customer service for 24 hrs ...which is the worse part ...

My customer ID is 1427002. A ticket was raised on Tuesday (13/12), and a resolution promised within 48 hours. Even after double the allotted time has passed, not only have i not got a call back, the customer care number is not accessible for the chennai region for the past 2 days. Called the toll-free number listed on this website, and the call was transferred to a customer care executive in another city, who refused to transfer the call....

I have made request to deactivate service and before deactivating i made full payment 2299 for the current month. However as i used fot only 13 days now my account shows a credit of 1409, which is caluculated as per pro rata basis so i requested them to refund the balance amount.
They say we dont have refund option.

But is this not malicious pratice being in service sector. How can we enforce they make sure they refund balance amount.
Here is ticket raised [protected]

I am a new customer of ACT (Joined last week of November). My account Number is ******827797.

I am checking my usage data on a regular basis and usage data shown seems completely incorrect.

My usage pattern has changed very little from my previous service provider (BSNL) to ACT.

With BSNL I had a limit of 2 GB and I was managing just fine. Prior to that I had Airtel with 4 GB limit and I hardly ever reached that.

With ACT, my usage data shows that within first 4 hours of getting ACT connection, I consumed 1829.013609 MB.

My November month usage for 6 days and a few hours is reported as 10.63 GB.

And this month (December), it's already reached 8.5 GB in first 7 days and few hours. And that's after I was being extremely cautious and judicious in my usage after looking at my November usage data.

I hardly watched any streaming videos (perhaps a couple of minutes but not more), there have been absolutely no software upgrades.

I have tried to check all the things that the FAQ section of ACT website/portal suggests in case of abnormal data usage.

It is very very clear, these usage numbers are incorrect, atrocious and reek of gross malpractice. Seems like a cheap trick to force their users into Buying flexibytes. No wonder I am getting so many emails promoting that.

ACT, you need to look into this and correct this immediately. Please stop this harassment.

Dear Sir,

It has been 15 days since i launched a complaint. Service executives have broken the Switchboard and the Internet speed is not for what i have been paying for. They are cheating users by promising 50 MBPS and the maximum speed will be 35 MBPS. I have been calling customer service every day, they have been rude to me and irresponsible. Last night one of the service executives called me at around 21:00 and he spoke very rudely. i don't know whether i have to police station to launch the complaint or not. Request you to suggest and provide justice on the same.

Thanks & Regards
Mahesh Kumar
[protected]

Hi Team, I have few issues request you to address on Account#[protected]

1) 1) I was told/ informed at the time of taking connection that there will not be any re-connection charges. But after taking connection, invoice was sent to me with Rs. 316/- as a part of re-connection charges. Why are we making false commitments to gain the customer/ business? I called the customer case on 1st of Dec and I was informed that the charges will be waived of. But till today there is no action taken on this.

2) I have been facing disconnecting issues very often, and I have raised a ticket [protected] on 5th Dec’ 16 as the internet was not working. On 6th of Dec I got an update that the issue is resolved and the ticket is closed, however the issues is still persists. I was not happy with the kind service. How can a company like ACT fiber net can flase information ? I need to know who worked on this request and what work has been carried out? how the ticket is closed

3) I have raised another ticket [protected] for cancellation of the connection and repayment of remaining money with utmost integrity.

I got connection on 30/11/2016. From the next day the network is completely dead. I have logged a complaint on this and without any notification the complaint has been closed. And i have reopened the same. Request to cancel the connection immediately. Since from second day im facing this issue and this is not at all fair. Registered Mobile : [protected]. Complaint ID: [protected]

Dear sir,

I have used the service of act fibernet earlier but recently found it very bad service and majority times no network connection even after purchasing the router.

Requesting act personnel to support me for this limited connectivity issue else i will be forced to switch to other service provider. Thanks in advance.

Thanks & regards,
Sarada swain
Mob no:[protected]

Recently i shifted my connection and in my new home all are setup including wiring but when i try to login it is saying area is not allowed to login. So i called to customer care they told me will resolve in 24 hrs, but i took 5 days and again called to customer care they said will get discount in current bill. So i have raised a compliant from mobile app and no one give any response. Today i called them and they simply saying for shift connection as per policy it will took 5days.

ACT cheat people, i recommend not to go with them. They cheat by FUP and the data size of 75GB gets consumed in 10 days. We end in paying Rs 2000+ just to internet alive and pay for what we not used.

I have registered complaints many times but they close it without any action on it. If we ask the status about it, the customer care says its already closed. They just send some data calculation which is not an acceptable figure.

Please do not go with them.

I have been using since they started providing service in my area (Mandaveli, Chennai). I am entitled to 90GB data @ 40mbps speed. Up until September 2016 everything was fine. last two month the FUP usage was crazy. I did not take any steps. I saw all the reviews and complaints about the scam. So once my FUP of 90 GB reached this month and only 5 days pending for the next month I reset and bought 21GB to verify my doubts. All the five days I made sure to keep log of what I watched. I watched one movie every night after 9.30 on YouTube for the 5 days and there was just little browsing. The 21 GB was reached when the 5th movie was about to be over. The speed switched to 512kbps. So technically according to them each movie consumed around 4.2 GB which is BS. I know these people will never take responsibility because they are one of the worst service providers. So i immediately requested a disconnection and As of Dec 1st 2016 I am switching to Airtel fibernet.

In the last 10 days, my connectivity is ON-and-OFF, when filed complaint they will say someone is disturbing the ports... there is no logical explanation and the field engineers, technical leads are pathetic and will not answer the calls... I wish there is a strict penal code for these people who play with customers...

The field engineer will close the ticket that issue is resolved, however I will still be having the connectivity issue, the Tech lead will say that someone will come and will not answer or revert the call after 1st time...

These guys are pathetic and I urge all customers to take necessary alternatives and move out of ACT FIBERNET.

ACT Fibernet has a top-up system called FUP reset which is a scam to force customers to pay high amounts to them. When the monthly data is consumed completely, the company drops the speed of internet to a negligible level, so that normal browsing also becomes painful. Hence the customer has to do a FUP reset. Its like a top up for a few days until the new month's plan starts. However, what the company does is that it automatically calculates an amount for the days remaining in the month and one has to do a top up of only that amount if one wants a better internet speed. The customer HAS NO CHOICE to decide how much money to spend on the top up. Either they accept the amount quoted by the company or they suffer with very slow, almost useless speeds.
Recent example : I used up my data limit on 23rd Nov and wanted a top up for the next TWO DAYS, as I will be travelling from 26th Nov onwards till the end of the month. I have a home business and its very important for me to have internet at home. However, just for these two days, ACT Fibernet is forcing me to do a 16 GB top up. I called their help desk and explained that I only need it for a few days, so I just want to do a small top up so that my work will not suffer, but they said that if I want proper speed, I have to take the offer that they have given for 16 GB which they have calculated for the whole week !! In two days I will only use 2 gb probably, and then the remaining 14 GB will expire at the end of the month !! Even though I explained my problem they refused to allow me to chose my own data plan top up. This is definitely unfair because since I need the internet for work, the company is in some way forcing me to buy a large amount of data, using the loophole that customer cannot decide the FUP. I believe that since I am the person paying, I should have the right to decide how much of the service I require, instead of being forced by ACT to buy such huge amounts of data that is wasted for me. Every other company has a system where the customer can choose their own top up and its a very easy system to create (it just takes ten minutes to create that feature on their website actually) so I think the only reason they have not done this is because its a smart and underhand way for them to force captive customers to purchase more data.

ACT adds False GB Data usage to the month and surprisingly most users are witnessing usage of 100 % by the 15th to the 20th of every month, and then the Reset FUP agenda gets triggered.

Regardless of the plan, they will ensure that your GB is utilized by the 15-20th and you have to purchase more GB from them.

They will give you wonderful stories about they will run investigations, monitor accounts, and end up with a response of we find there is no unusual activity on your account.

Even when I am not home or travelling, they will report usage in session times to make sure FU is exceeded by the 19th of every month regardless of which ever plan one is on.

Frauds...

Have disconnected act fiber net on sep30, then I got messages saying if you take reconnection free along with 100% cashback of one month where it will be credited to my account in 6 months. These messages were flooded on my inbox till 31st. I have taken the reconnection based on these offer messages. When raised a request for reconnection, customer care executive clearly told me that the cash back will credit to my account. After getting the connection, now they are saying different reasons like they don't have info that I had taken re-connection.Also asking me to send the screenshot of the message that I got before taking the reconnection. I have restored my mobile for some issue where I lost all my messages. I am not able to send that message. Now they are saying that without proof we can't give offer. I have a very simple question here, can't you people check your call records or verify your database that you had really given that offer during that period. If so you can check on which date the reconnection has taken . This is a simple logic if you guys maintain the proper data backup or call records. Please don't cheat the customers with fraud offer messages. When you are asking for proof from customer inbox messages please go and check your sent mail or messages.