ACT Fibernet Complaints & Reviews

Pathetic service by act. I have requested for transfer of the connection. The service man told it will be done on saturday. Now after wasting my entire day and escalating it multiple times i still don't have a resolution. The customer care doesn't even respond to the queries and the line man doesn't even receive the calls. I have been trying to get a resolution for the past few hours and the customer care is not even looking for a resolution...

Pathetic service from the act company i am facing the net problem very frequently these days. Need to call customer support team they will always say it will take 24 hrs. I would like to ask for server down you will take 24 hrs for fiber cut will you people will take for one month time to restore it. Really bad service i recommend your connection for my colleagues now i used to take blaming from them referring your service provider. I am...

Further to my yesterday's complaint, nazeer called & confirmed that they will send someone to rectify but in vain for the nth time. I strongly recommend not to take beam for new users. I very strongly urge you to return my money with immediate effect. Whenever i call the customer service, i always hear on recorded conversation of sorry for the inconvenience and we will arrange a rep and given a ticket no. [protected]. This has absolutely...

Dear act team,

I'm 100% sure that you wouldn't even bother to look at problem or issue that i'm reporting here.

I've been in touch with you about internet downtime during morning hours on last friday i. E sept 30th, 2016. I've been calling your support team for last 5 days and everyone at says the same old story we are fixing the issue and give us some time. That sometime will never come and problem will not...

I recently took internet connection with ACT/Beam. On October 3rd i lost internet connection, I raised a complaint with ACT fiber net through their resolve tool (Ticket no. [protected]). When i created the service request they said it'll be resolved in 24hrs, however now it's 3dasy passed no resolutions yet. every time i called then they say sorry for the inconvenience it will be resolved in 24hrs? It's really frustrating. Some reps says...

I have a Broadband connection with ACT, with Account ID:[protected].
Along with this, there was YuppTV offer of 99/- per month. I have sent an email request to unsubscribe me from the YuppTV offer.
They have totally disconnected my internet connection altogether (4th Oct, 2016). I have made several calls, and raised tickets. They agreed that it was their mistake and they promised to look into it in the next one hour, but didnt...

I ahve shifted from bolarum to gachibowli behid Q-City and raised ticket on 27th Sep for shifting and waited 6 days and called to them and they told me there no act over there and you need to disconnect, So i requested on 2 nd oct to disconnect and refund my money as i paid 6 months, again no response so i called again on 4 Oct and now they told that they not going to povide my money

Are they joking? I didnot go village / other...

Hello sir,

I took act fibre connection against my registered mobile no [protected] and the same was activated on sept 28th 201. From day 1 wifi router provided by the isp is not working properly and the same was informed to the person who came for installation - puttaaju on the day of installation and he was not able to resolve. Further i formally loved a complain to online and through customer care no on 29th sept 2016. Till...

Hi, I am Raghavendranath G, using Actfibrenet internet since from last 3 years and paying the bills regularly.
My Account number is[protected]

I came to USA on 8th Sep 2016. On 4th Sep, I called customer care of beam and told them to close my account as I am travelling to USA. They told me we are closing the account. But today they sent me full sep month bill and also they are not sending any information on closing...

Heavy packets drops and internet issues since last 2 months, no resolution yet. Act is not even bothered about the issue reported.

Account number 11599989

Hi act fibernet incompetent team,

My issue has not been resolved since the last 2 months and apparently the act engineers are not competent enough to fix this issue.

If your technical team is not able to identify the issue, request...

In august month, i am not at my home and i switched off my router and left. But i get message alerts saying my fup is 80 %, 90 %, 100% consumed and reset.
After comming back i have checked my usage as 12 gb, my plan has 50 gb. This month after 37 gb it say my fup is completed and they have reduced my speed. But that is not 512mb which supposed to be at least after my fup. I raised a complain to explain no one bothered to reply. Some...

Mail sent to act as below, refusal to take any action. Higher authorities not responding as well.

Hello act,

As discussed, please track and find the details of the fraud act person who visited my place and collected money from me by providing incorrect details. This is extremely sad to see how careless and irresponsible the act higher authorities marked in this mail are.

The fraud act person who...

I registered a ticket no:[protected] on 28th september 2016 with beam cable. They ignored the case completely. I called them more than 8 times after registering complaint but they did not shown any interest in it. Even their executive did not call me for update. They keep on saying that it would be resolved in 24 hours. Even after 72 hours they did not make any progress or call. They have not good support once you will take connection from...

I stay at lb shastri nagar in banagalore. On 13th september 2016, i made a payment of rs 2559 while applying for a new connection in the newly launch act mobile app. Within two days i received call from act customer care stating that the area doesn't fall under feasibility zone for act. Even though the app showed it does. Anyways they said that they will refund the money and i will receive it 8 days. Today it's 30th september and i still...

Since last month i am facing some issues in my internet connection.
I am not able to use internet after every 3-4th day. As we will call for complain the assistance always says within 24 hour your complaint will be solved. But the thing is for every basic problem they have taken 24 hr. I have to wait 24 hr for every complain.
I did not use my internet 20gb out of 50 gb. If they can't provide better support so please clear my...

I switched to act less than two weeks ago. I had taken a one year connection, and gave a cheque for the yearly amount. My cheque bounced because of signature mismatch, I got a SMS that my services will be suspended.

I called the customer service and told them that I got the message that my services are being suspended and I asked why, they explained me that the payment is not made and that is the reason. The internet was active...

Kindly refer to the below complaints that I have made and still am without the service working.its going to be 10 days now and they have not been able to resolve the issue where in my tenure with them is less than a month. Now they say that they will temporarily disconnect the account and they will approach me when the service gets available. If the service was not available or they had issues they shouldn't have offered the service. I donot...

Well,
This is a complaint for act fibernet in chennai, tambaram east, camp road

Regarding ticket: [protected]

I tried to be really patient till now but let me give you an overall step by step scenerio of what happened.

1. After i received my connection i used it a few hours then the connection was disrupted. And its been 4 days now. Its not yet rectified.


2. I called...

Have lodged 2 complaints so far 1 each for junction box movement & no internet connection.

Compliant 1
Complaint date : 22aug2016
Complaint reference # :[protected]
Complaint details: i have been a act internet user since 13jul2014 & i indeed enjoyed the seem less internet connectivity until 15aug2016. I must say for close to 2 years, i have never had any issues. However on 12 aug 2016 since internet connectivity...

Beam I thought it would be worth taking beam connection, but unfortunately my expectation gone down to the drain. I had raised a complaint that the internet is not working probably 3 weeks back and still no one is here to fix it, not only this every time I open a ticket these people close the ticket stating that the issue is fixed. How the Hell would the issue be fixed when no one came to fix it .. BEAM ACT seriously sucks big time.. When...