ACT Fibernet Complaints & Reviews

Hi Team, I have few issues request you to address on Account#[protected]

1) 1) I was told/ informed at the time of taking connection that there will not be any re-connection charges. But after taking connection, invoice was sent to me with Rs. 316/- as a part of re-connection charges. Why are we making false commitments to gain the customer/ business? I called the customer case on 1st of Dec and I was informed that the charges will be waived of. But till today there is no action taken on this.

2) I have been facing disconnecting issues very often, and I have raised a ticket [protected] on 5th Dec’ 16 as the internet was not working. On 6th of Dec I got an update that the issue is resolved and the ticket is closed, however the issues is still persists. I was not happy with the kind service. How can a company like ACT fiber net can flase information ? I need to know who worked on this request and what work has been carried out? how the ticket is closed

3) I have raised another ticket [protected] for cancellation of the connection and repayment of remaining money with utmost integrity.

I got connection on 30/11/2016. From the next day the network is completely dead. I have logged a complaint on this and without any notification the complaint has been closed. And i have reopened the same. Request to cancel the connection immediately. Since from second day im facing this issue and this is not at all fair. Registered Mobile : [protected]. Complaint ID: [protected]

Dear sir,

I have used the service of act fibernet earlier but recently found it very bad service and majority times no network connection even after purchasing the router.

Requesting act personnel to support me for this limited connectivity issue else i will be forced to switch to other service provider. Thanks in advance.

Thanks & regards,
Sarada swain
Mob no:[protected]

Recently i shifted my connection and in my new home all are setup including wiring but when i try to login it is saying area is not allowed to login. So i called to customer care they told me will resolve in 24 hrs, but i took 5 days and again called to customer care they said will get discount in current bill. So i have raised a compliant from mobile app and no one give any response. Today i called them and they simply saying for shift connection as per policy it will took 5days.

ACT cheat people, i recommend not to go with them. They cheat by FUP and the data size of 75GB gets consumed in 10 days. We end in paying Rs 2000+ just to internet alive and pay for what we not used.

I have registered complaints many times but they close it without any action on it. If we ask the status about it, the customer care says its already closed. They just send some data calculation which is not an acceptable figure.

Please do not go with them.

I have been using since they started providing service in my area (Mandaveli, Chennai). I am entitled to 90GB data @ 40mbps speed. Up until September 2016 everything was fine. last two month the FUP usage was crazy. I did not take any steps. I saw all the reviews and complaints about the scam. So once my FUP of 90 GB reached this month and only 5 days pending for the next month I reset and bought 21GB to verify my doubts. All the five days I made sure to keep log of what I watched. I watched one movie every night after 9.30 on YouTube for the 5 days and there was just little browsing. The 21 GB was reached when the 5th movie was about to be over. The speed switched to 512kbps. So technically according to them each movie consumed around 4.2 GB which is BS. I know these people will never take responsibility because they are one of the worst service providers. So i immediately requested a disconnection and As of Dec 1st 2016 I am switching to Airtel fibernet.

In the last 10 days, my connectivity is ON-and-OFF, when filed complaint they will say someone is disturbing the ports... there is no logical explanation and the field engineers, technical leads are pathetic and will not answer the calls... I wish there is a strict penal code for these people who play with customers...

The field engineer will close the ticket that issue is resolved, however I will still be having the connectivity issue, the Tech lead will say that someone will come and will not answer or revert the call after 1st time...

These guys are pathetic and I urge all customers to take necessary alternatives and move out of ACT FIBERNET.

ACT Fibernet has a top-up system called FUP reset which is a scam to force customers to pay high amounts to them. When the monthly data is consumed completely, the company drops the speed of internet to a negligible level, so that normal browsing also becomes painful. Hence the customer has to do a FUP reset. Its like a top up for a few days until the new month's plan starts. However, what the company does is that it automatically calculates an amount for the days remaining in the month and one has to do a top up of only that amount if one wants a better internet speed. The customer HAS NO CHOICE to decide how much money to spend on the top up. Either they accept the amount quoted by the company or they suffer with very slow, almost useless speeds.
Recent example : I used up my data limit on 23rd Nov and wanted a top up for the next TWO DAYS, as I will be travelling from 26th Nov onwards till the end of the month. I have a home business and its very important for me to have internet at home. However, just for these two days, ACT Fibernet is forcing me to do a 16 GB top up. I called their help desk and explained that I only need it for a few days, so I just want to do a small top up so that my work will not suffer, but they said that if I want proper speed, I have to take the offer that they have given for 16 GB which they have calculated for the whole week !! In two days I will only use 2 gb probably, and then the remaining 14 GB will expire at the end of the month !! Even though I explained my problem they refused to allow me to chose my own data plan top up. This is definitely unfair because since I need the internet for work, the company is in some way forcing me to buy a large amount of data, using the loophole that customer cannot decide the FUP. I believe that since I am the person paying, I should have the right to decide how much of the service I require, instead of being forced by ACT to buy such huge amounts of data that is wasted for me. Every other company has a system where the customer can choose their own top up and its a very easy system to create (it just takes ten minutes to create that feature on their website actually) so I think the only reason they have not done this is because its a smart and underhand way for them to force captive customers to purchase more data.

ACT adds False GB Data usage to the month and surprisingly most users are witnessing usage of 100 % by the 15th to the 20th of every month, and then the Reset FUP agenda gets triggered.

Regardless of the plan, they will ensure that your GB is utilized by the 15-20th and you have to purchase more GB from them.

They will give you wonderful stories about they will run investigations, monitor accounts, and end up with a response of we find there is no unusual activity on your account.

Even when I am not home or travelling, they will report usage in session times to make sure FU is exceeded by the 19th of every month regardless of which ever plan one is on.

Frauds...

Have disconnected act fiber net on sep30, then I got messages saying if you take reconnection free along with 100% cashback of one month where it will be credited to my account in 6 months. These messages were flooded on my inbox till 31st. I have taken the reconnection based on these offer messages. When raised a request for reconnection, customer care executive clearly told me that the cash back will credit to my account. After getting the connection, now they are saying different reasons like they don't have info that I had taken re-connection.Also asking me to send the screenshot of the message that I got before taking the reconnection. I have restored my mobile for some issue where I lost all my messages. I am not able to send that message. Now they are saying that without proof we can't give offer. I have a very simple question here, can't you people check your call records or verify your database that you had really given that offer during that period. If so you can check on which date the reconnection has taken . This is a simple logic if you guys maintain the proper data backup or call records. Please don't cheat the customers with fraud offer messages. When you are asking for proof from customer inbox messages please go and check your sent mail or messages.

We recently taken act broadband connection and now regretting our decision as have taken 6 months subscription for the horrible service.in one month we has to face network issue 5 times (No network). Also in last 2 dats 3 times network issue. Every time only one answer will be taken care in 24hours. No permanent solution. We are frustrated with the horrible service. Customer care executives are not well trained, doesn't have any idea on escalation matrix or empathize will customer and doesn't even try to understand the issue just gives a standard mugged up answer. If this network issue is happening everyday they should send technician to check and give permanent solution. No focus on customer delight. Horrible service.

False commitments - irresponsible customer care.
Dear team,

Its really very bad about the support i am getting from the customer service, its being 15days again i am getting calls and messages from the act customer service, pls tell me why i need to pay rs 500/- as a re-activation charges for already installed cabled setup.,
If it is a new connection its a reason to take rs 500/- as an installation charges i don't know why you people are looting customers like this.

I clearly told that i will be going to chennai or hyderabad for few months, so no one will present in house for 1-1 and half months,
So when ever i return to bangalore i will recharge the connection.

If you check my data statement not even 40% of the data is used every month. If you really need the customers please don't loot the customers like this, better do some other jobs.

Thanks,

Sir, since my internet speed was very less, and allowed 75gb to be used, as per previous internet plan, so i changed my plan to act incredible, which says that speed will be 100 mbps, can be used 150 gb but from last 0ne year i been in the same plan, i cant even browse as you tube use to buffer, as the speed was 5mbps, till today i am facing the samr problem, i been paying every month rs 2500 nearly, they are no people to rectify this issue, i have called act custmer care n number of time to look into the problem, they use to send tecnician fit for nothing, they cant identify the problem, give some excuse and close the complian, i been cheated in the name of new plan act incredible which promise to give the speed of 100mbps, but gives only 5mbps, please justify my issue

We having 3 star hotel and we having wifi service all floors but now not working our guests giving complaints and we loose our relation with guest . internet is very important . Net not working from yesterday onward please resolve this problem .

we need net please do needful.Kindly resolve this problem otherwise we dont want this cable connection please do resolve ASAP.

ACT HAS THE WORST CUSTOMER SERVICE .PLEASE DON'T GO FOR IT .I had ordered & paid for a router A MONTH BACK and its still not delivered .
I have called the NODAL officer /customer service every other day .They promise that the router will be installed by the next day .But no one calls me back .I again have to call them again the next day and they give lame reasons like Wifi not in stock, service people are addressing to more critical issues .Its such a shame that they cant come and install the router even after a month (they assure that the WIFI router installation would be done in 7 working days when i intially paid for the router ) .

Dear Sir,

I have paid Amount Rs.6643.00 for new connection on[protected] and ACT Sales executive told will provide connection on[protected] but till now connection not given and he is not attending my phone.

Complaint: After payment new connection not given in time
Company: ACT
Mr. Salman (Sales Executive)
Mob: [protected]

Regards,
Raghu Ram Narne
Mob: [protected]

Battery back up n wi fi configuration not provided ...
Repeated complaints in d above subject line has not been provided ... four times complaint raised but they have closed without completing ... request d customers not to enroll on yearly plan n get cheated since u r money bound from such broadband people...
Had spoken to d team leader also but fallen to deaf ear

My user id:10708467, Chennai.

I think I am starting a fresh battle today.

On Oct 19 I had merely called ACT helpline to know the procedure for increasing net speed, as we had reached the FUP limit.

Well, as requested by your helpline staff, we had reset the FUP through your portal only on Oct 22 paying the required charges, Rs 371.

Now a 2nd bill has come for Rs 575, meant to be the reset charges from Oct 19, that was not done at all. Firstly, who asked you to reset it on 19th?

I never sent an sms requesting a reset, as claimed by your helpline staff this morning, 03 Nov.

1. Why was i not informed about your claim of having reset my FUP on 19th. ( whereas I was getting a series of smss and mails after my voluntary reset on 22nd).

I guess the setup is an internal ploy to boost personal business targets, showing enquiries as done businesses/ collections.

If you had actually reset it on Oct 19, why did you again on Oct 22 accept Rs 371 payment for FUP reset. Are we fools to reset the FUP 2nd time??? when the portal also said that we have exceeded FUP. It should otherwise say 'not reached FUP' as always.

Why couldn't we experience the increased speed between 19th and 22nd if the reset was already done. The net was as sluggish as it could be, and no net at times!

Do you mean to say we exhausted the additional GBs again in the above said 4 days? Do check for yourself the usage.

I request you to reverse the bill of additional Rs 575, and set the accounts right as early as possible. A complaint has already been filed on the helpline through telephone

Hi,
This complaint is escalated despite my repeated calls and internet complaints to your esteemed organisations support centre as seen below:
Consumer No:[protected]

S.No Ticket No. Department Status
2 [protected] SERVICES OPEN
2 [protected] DHANYA PARAMESWARAN called and requested for permanent disconnection reason installation delay tat 7 wrking days OPEN
2 [protected] DHANYA PARAMESWARAN called as er is installation delay in his place, requesting to do needful asap, tat 24 hrs OPEN
2 [protected] WIFI AS PER PLAN 614 OPEN
2 [protected] OPEN

For past 10 days my connection is not configured. THe service person was given last warning installation time on Monday and Tuesday whole day and wednesday at 6PM and 8PM again as a final patient hearing. There is no response and i have already spent 400 Rs on phone calls and outside internet connection to raise complaints alone. Please pay back the entire money with 400 Rs spent and 500Rs interest immediately. I am going to raise consumer complaint if not acted immediately.

I ahve in addition called the sales person who sold it (Santosh) Mb:[protected] as well as the connection installation service guy who doesnt turn up at all and says all operational issues like reuter needs to be collected from office and all whereas in my apartment alone there are already 5 connections. I have already contacted few of the existing subscribers who as well face 24*7 service non availability. The serfice guy funnily works only from 10AM to 4PM where as many o[censored]s are working to gain our bread during this timing.

My a/c no.[protected]in the name of javeed p). i registered a complaint with act fibernet, bangalore, in their phone no.[protected]. to remove the junction box from my previous flat as i has relocated to some other place. even after several complaints the junction box was not removed and the present flat owner is sitting on my head to get it removed as electricity connection was taken from his house line. i registered serveral complaints to disconnect the electricity connection from the house. but no response from act fibernet. i am continuously complaining and told them to 1) disconnect electricity connction from house 2) to remove the junction box from my flat wall which is causing inconveinence to present flat owner. but, till date the junction box is not removed from the flat wall. i have made several complaints to them. i also contacted customer care several times. they simply say your complaint is being escalated to the concerned team. my complaint will be attended within 24 hrs. but, many 24hrs. have gone. my complaint is not yet resolved. i have never seen such a callous & irresponsive manner in which a customer is treated by a private internet service provider. i request you to take up my complaint with act fibernet & make them to 1) disconnect electricity connection from house 2) to remove the junction box from the flat wall which is causing inconvenience to present flat owner immediately. i hope your intervention in this matter will resolve my complaint.