ACT Fibernet Complaints & Reviews

Beam I thought it would be worth taking beam connection, but unfortunately my expectation gone down to the drain. I had raised a complaint that the internet is not working probably 3 weeks back and still no one is here to fix it, not only this every time I open a ticket these people close the ticket stating that the issue is fixed. How the Hell would the issue be fixed when no one came to fix it .. BEAM ACT seriously sucks big time.. When...

We are ACT users for last two years in Chennai. Initially we were 4 people and we were using 75GB ACT plan, it was enough for us and never crossed it before the cycle. Now the story is we are 3 people only and ACT updated the 75 GB to 100 GB for us. Nice and thanks ACT for that and we used to have lot o[censored]nused GBs at the end of the cycle which we used to download some videos. Now last two months our 100 GB is finished in the first few days....

Hi team,

On the eligibility by act i had taken new act internet connection on[protected] and paid 7928 (6 months) plan. They confirmed me that within 3 days i will be getting connection. But no one turned and after continuously following up on 19 sep the came for installation. They found that ports are full and will come back to me. None of them turned back. I kept on following up with them. Later sales executive told me wire...

ACT Fibernet a service provided by Atria Convergence Technologies Pvt. Ltd. has multiple plans for consumers. I have am on the plan that allows for 100GB of data usage in a month.

However not even ten days into my billing cycle I get a notification from the company saying that i have exhausted my entire bandwidth.

This I believe to be false, as I have been out of town for four out of the ten days.
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ACT network provider has been failed to deliver the promised service for the past 6 months.. On requesting for waver for the paid amount, I have been rudely handled by its customer care and and its floor supervisor Mr. Vinay and I was told that they will not provide the waver despite the fact the promised service has not been delivered for the last 6 months. I feel cheated, harassed mentally. I want the waver for complete period and also...

I am using the act internet from last 2years. We are facing issues with the internet for this month from 15days. Its like for 2days it get connected, we again loos the internet. We again raise a ticket, before someone reachs us the internet will be back, i am ask him to close after 2days. Same repeated story. Dare enough to reach customer care u will be connected after 2hrs of trial. I never saw any customer care number says. Our line is...

Hi,

I had issue many times with my pc lan and wi-fi router as well. beam cable burnt 4 lan's and 4 routers at my home due to power surge. i have complained about bad cable where water leaks from the jack pin whenever there is rain and power box which always has port issues but no action taken by beam/act in spite offered to pay money for service.

I face connectivity issues at least 2-3 times and raise request...

Hi,

User id: [protected]@gmail.com (6 months subscription)

In the month of jan/feb 2016, i faced a lot of issues (no internet connection) for around 22 days and again in the month of april 2016, again same issue for around 15 days. (every time i called they used to raise new ticket and they used to close it by their own without providing the solution and without my confirmation.

When i asked for...

I am writing in after realising that ACT has been scamming since January 2016. I have had the same ACT Blaze plan for 3 years now (50 GB FUP, 20 MBPS). For all of the three years I have had comparable usage. Infact this year I spend way less time at home than I have in the past three years.
And yet, my FUP seems to be consumed completely within 15 days every month only starting 2016. The usage page on the ACT website itself often...

Hi Act Team,

Please find the ticket details below:

Ticket No: [protected] raised on[protected].Every week i am facing connectivity issue in my area, last 4 weeks on wards continuously we are facing the problem. My previous ticket is [protected] raised on[protected], ticket no [protected] raised on[protected]resolved in 5 days), ticket no [protected] raised on[protected]resolved on 3 days after reopen the...

On 16 September 2016 at 15:53, Nileshkumar Sharma wrote:
still this not been fixed!! i guess my choice to connect with act fibernate is nightmare and disaster in my life.

Kindly have legal action escalation over it

On 16 September 2016 at 15:52, Nileshkumar Sharma wrote:
Can some who really work for customer replay me??? please.

On 15 September 2016 at 20:46, Nileshkumar Sharma wrote:br...

WORST customer service from ACT. My WIFI is not working from last few days and even after contacting customer care multiple times, no action has been taken till today. We have lodged first complaint on 30th August'16 and Its been more than 12 days and they don't bother to reply and address to customer grievances. Even after contacting more than 20-30 times, their customer care just iterate words like that they are checking and will update...

I have FUP limit of 100GB. It is finished just in 20 days. I thought we have used data. I got another 40 GB quota by resetting FUP.
Again 40 GB finished just in 8 days. It has been happening for many months. But I thought we were really using the data. But this month we have used very less data but still we have finished 140 GB. In the beginning everything was fine. But day by day it is become worst.

This month again...

My account was activated on 25th of august and got my credentials to use on 27th august... And i got bill again 6th of september within 1 week of my first payment.

What is going on here?

I am trying to reach your customer care on[protected] and it is not even going to waiting — it just says number is busy and gets disconnected.

Tried to connect atleast more than 20 times continously.
br...

Hi,
My complain Id - [protected]. I created a complain on 8th Sept. And the only response I received is that the complain has been registered.
I used the ACT app to register a complain and it clearly showed that there is some problem with an intermediate switch. No one has contacted me since then.
I'm facing this issue twice in every week since last 2 months. On each call/complain I'm assured that this would not happen...

Dear sir,

I am Mujtaba Ahmed from Hyderabad and my registered email id and mobile no is [protected]@gmail.com / [protected]...

I am raising a complaint on a daily basis to beam and they say the problem is from their end and the technician will solve but none of them has resolved the issue since sunday.

I request you to resolve it immediately or else I have to go to the consumer court.
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I have raised a complaint id -[protected] on 2nd September 2016 about my Wifi was not working . It is almost a week now that my complaint has not yet been resolved .I have been calling the customer care everyday and they are responding to me that tomorrow my issue would be resolved and they are sending a message with date and time . Till now my issue has not yet been resolved and most of my work are hugely depends on Internet as well . If...

I would request act to act on customer complaints if not please say straight forward that you can not provide the service. It is very frustrating to break with your company. A and have to wait for an hour to speak to customer service manager even that there is no resolution. Hope in consumer complaints i can highlight the issue and escalate to the senior'sr of the company....

I have a complain no [protected].
I am really fed up calling and following up on this complain.
My internet has been disconnected for no reasons, and i am not getting any welcome response from act team.
I spoke to customer care, nodal officer and act engineers multiple times.
This is so shocking that they disconnected my internet without even informing me.
On top of that they are sending the bills on time,...

Hi, we have installed act broadband service at my home, located at edifice apts, sembakkam. Without any intimation, the connection has been quit. I logged a complaint with act customerservice. They said there is some technical issue & whole sembakkam i affected by it. & will be rectified in a week's time. Its been more than 3 week's now. No action has been taken yet. But they have send us bills to pay for connection. Very poor way of treating...