ACT Fibernet Complaints & Reviews

Hi ACT team,

My user ID is[protected]. I am residing at sembakkam and I do not have connectivity for the past 2 weeks . I have so far raised 3 tickets but the only reply I get is that we are facing some technical issues in vengaivasal server.
It is already 2 weeks and the latest reply from you is that it will take 1 more week to resolve. I still do not understand that how can a technical issue be unresolved for past...

Hi Act Team,

Please find the ticket details below:
Ticket No:[protected](Raised today morning 8AM or 8:30AM)
Every week i am facing connectivity issue in my area, last 4 weeks on wards continuously we are facing the problem. Customer care people just raising the ticket and they are not taking care about the issue. If we called technician he is not taking care, customer care people are saying simply for escaping...

ACT fibernet. please let me know the status of my router. Do you have any update on tickets [protected] and [protected] ? Raised the ticket on Monday. No promises yet on when we will get the router back. Escalated the matter yesterday, but no action yet. Technician assigned to the ticket is not responding to my calls. Customer care says they will give a call back, but I never get a call back at all.
False promises all around. Please...

I am resident of Bheeramguda (Hyd) .We are not getting the access to the internet from past 2 weeks. Every day I am lodging complaint to CC and your team is giving false assurance of resolving it within 24 hours. We have paid for 6 months. If this is the situation we have to look for an alternate provider.

First time when we raised the complaint, someone called me from ACT and asked about the address and I explained him everything...

Every time this people are sending hidden charges last month they sent billing with 2500 rs for one month rental and i raised a concern with [protected] after few day i called and spoke with them, they accepted and said just pay the one month bill and i paid it for the month of july 2016 but again this month just today i got bill with 2500 rs i dont know why this people are fraud in this bill again i raised a concern with [protected] till now...

I have recently moved to nellore, ap. I wanted a broadband connection, so i approached the above firm. They had promptly sent their sales rep to meet me, on the 22nd of august, when he collected the required fees. I received a verification call from actcorp on the 25th and i was told my connection would be installed the same day.

I waited for 3 days and called the sales rep to enquire why my connection hadn't been installed....

I have FUP limit of 100GB. It is finished just in 20 days. I thought we have used data. I got another 40 GB quota after resetting FUP.
Again 40 GB finished just in 8 days. It has been happening for many months. But I thought we were really using the data. But this month we have used very less data but still we have finished 140 GB. In the beginning everything was fine. But day by day it is become worst. ACT Broadband losing their loyal...

The inbound wire has been cut for 3 weeks now so i have not internet. Everytime i talk to a customer service i get strange reasons for not fixing this
1. Corporation has not provided permission (For what??)
2. Port from which your wire is connected has issues
3. There are server issues in your area
4. Technical service will get back to you
5. Best of all "we do not know when the issue will be resolved"br...

My internet has not been working for almost a day now and i complained to act customer care and one service personnel came home and looked at the issue. I informed him and showed him that the cable was cut by someone and needed replacement. He did not inform anything and left the spot immediately. Till now no person or any information from act regarding the issue. Very poor service and no proper replies. Every time you call customer care...

Hi, this is vijay.
I am using act fiber net in this web page show refer and get movie tickets.
I referred a friend and i will get a movie voucher after 1 month.
Voucher number: [protected]

When i am trying to register with this code,
In the registration it shows error.. Invalid voucher code...

And also i am refereed another friend also but till now i didn't receive any voucher. br...

Act ischeating me on data consumption. Have a plan with 125GB data limit and have noticed that my limit is getting exhausted by end of third week in every month. Got suspicious and installed Data usagae monitoring on all my devices and found the consumption was only half of what act was saying. Tried raising a complaint a couple of times and they promised call back and apologized for inconvenience but no one called and they continued to cheat...

My account is on the name of geetanjli ahuja, i have used internet braodband service from act fibre net in bangalore for over a year, due to frequent issue i requested them to get the connection permanently disconnected on june 14th 2016.

While requested for a disconnection i spoke to the representative in customer service about the payment that i made in advance, i was told it will get billed on pro-data basis, the payment...

Hi,

I took a new connection on 4th june 2016. Your agent faruk whose mobile number is [protected], came for collecting the money. I took 6 month plan with payment of rs. 2720. As he told that he will do affidavit on stamp paper by himself so i have given extra rs 100 to him on the same day. I have given my complete address with house number, area and land mark with pin code. The complete address which i have given for my account,...

Account ID[protected]
Username - [protected]@gmail.com
Mobile number - [protected]/[protected]

I am not getting Internet connection since today morning. Please resolve connection issues as fast as possible. I spoke to Rasheed Basha yesterday on the payment scenario. There is no proper customer care in our area. So, please see to this scenario...

I have been giving complaint from past 2 weeks but there is no rply.. What kind of cable service r u giving, there is no proper connection i have given the complain may times to service provider but they didi no react. We r not even satisfied with this. If it keeps on going like this then we have to change or connection. Sry to say this.. Still now the cable isnt working v arent seening tv from past 2 weeks. So v request u to luk forward...

I have been using act fibernet service almost a year without any problems, but in recent months my fup is draining so fast. Even now my fup ran out of limit. I'm 100% sure there is no chance i could used this much in this short period. 'that too this month i didn't do much downloads, i'm 100% sure my wifi password secure as well. I have checked my fub yesterday it showed my 5gb remaining, then i went to office and came back, now it is showing...

Hi,
I have requested for an ACT broadband service new installation. They have collected the money from me and agreed that the installation will be done in a weeks time.

Till now no one have turned up to give the connection.

No use in complaining to customer Care as well.

Pathetic People and Pathetic service, Requested for returning the money back.

Regards,
Kannan...

I am associated with act for over 6 months now and my account id is[protected] and the complaint id that i have raised with their team on 27th july regarding over usage of data being recording despite of me not being able to use it and the team said their sla is 24 hours, but they haven't contacted me since and when yet again i faced the same issue the next month and when i called the team and informed the same, they told me to raise another...

Hello, our internet is not working from past 4 days. We have called customer care around 20 times and everytime we were being told that a technician will be sent within 2 hours but no use. Finally technician came today afternoon and told that he will come in the evening but in the noon itself he updated the status of ticket as resolved however he also knew that its not working. In the evening after calling him several times he picked up the...

Hi,

I came to know that act is installing fibernet in our apartment – jains sudarsana, rajakilpakkam, chennai – 73, and immediately i booked the connection. The sales guy (Mr. Raja[protected] came to my house on 22nd june 2016 and i paid the money for one month and for installation, which was around 1900 inr. Till date, the installation is not yet done at my house even upon repeated follow ups with the sales person....