ACT Fibernet Complaints & Reviews

Hi. I'm using ACT Broadband service. I'm right now under a Plan wherein ACT "claims" 40Mbps for 75GB quota. And after the FUP, the speed goes down to 512KBPS.
recently, in the past few months, I have noticed a substantial amount of FALSE DATA STATISTICS.
I would use maybe say over 5GB main a day and the next day when i check my usage, it reports unto 8GB consumed.
Initially, I left the matter and assumed i might have downloaded more than I thought.
But then I become more aware and then I realized My Instincts were right. This Company had been Thieving me all along.
I thought i was only one among a few, but there are actually so many others.
ACT is on purpose Cheating Consumers of their Data.
They are filled with Misleading Intentions.

I'd be grateful if you look into the matter.
Thank you.

We installed beam internet services on 26/09/2016 and till date(13/10/2016) we have faced the connectivity issue for 4 times and everytime beam takes 48/72 hours for solving the issue.And the point is this is happening every now and then, Inspite of our regular mails to [protected]@ACT Fibrenet, issue still Persist.And when we visited the nearest branch of ACT, employees advice us to cancel the connection instead of solving the issue.
Request someone to act in the issue and solve it ASAP

My account number is[protected]

It has been five days and running since the internet is down and i have been following up with the customer care desk to have this fixed... With no end. They don't call nor reply to their emails. It is let up to us to call them to find out what is happening and if at all they did get a chance to check on it.

First ticket no:[protected] (8 oct, 2016) - closed without the issue being resolved
Next ticket no: [protected] (11 oct, 2016) - pending endlessly.

The customer care has a standard response of attending to it in 24 hours which never ends. Even after escalating the issue to their appellate authority which is apparently their escalation desk... Nobody takes any notice of it. Since i have taken a prepaid subscription i am left at their mercy to work things out.

I want to report their bad service and take up a legal case to make them more accountable and to give them a strong warning to avoid such cases in the future.

Dear Manager,

With request to no of reminders on complaints from 31/08/2016 to till date. with regard to sudden disconnection of actfiber cable due to non availability of box by actfiber staff as shared by Actfiber staff. It was followed by number of followup from myside Followed by promise of refund by actfiber management of amount Rs 2720 with in 15 days but it is already more then 30 days. Yesterday i have received below mail stating that zero amount in my account as i have paid Rs 2720 to act fiber in the month of August 2016 which i am suppose to receive Rs 2720 immediately. Kindly confirm from your side when i am going to receive the amount as promised amount Rs 2720 as it also one month. Otherwise i will approach consumer forum, publish in News paper, Face book every where for such cheating.

Looking for immediate response by end of today otherwise we will meet in court.
Alraedy complained to National consumer compliment forum

P.Santhi Sagar Rao
Mobile No: [protected]
[protected]

From: [protected]@in.actcorp.in
Sent: Sun, 09 Oct 2016 23:43:37
To: [protected]@rediffmail.com
Subject: Disconnection EMAIL

Dear P. SHANTHI,
Please note that your A-MAX 410 6M package with us, has been disconnected reason SHIFTING REQUEST - UNFEASIBLE AREA.
Please note that your last invoice amount was Rs.2720/- and current due in your account is Rs.0/-
It has always been our endeavour to offer the best services to you and We do hope that your disconnection is only temporary and you will join back the ACT FAMILY soon.
In case you have any feedback to our services, please fill in the feedback form on www.actcorp.in, or reply to [protected]@actcorp.com.
For more information visit
http://www.actcorp.in/
Quick reply to "santhi sagar"

Send

Hi,

Any issue comes, expect a worst & slowest possible service response from act fibernet!!!

I have changed my residence, and all the connectivity is available in the present apartment but the guy doesn't turn up at all to fix. They said rs 345/- for change of address, but guy took rs 575/- saying will fix in a day and its been 4 days still waiting.

Worst part is they do not pick up call after payment is made. They followup only until receiving the money. After that disappear for days to pass. If we call from registered mobile, they don't responsd at all until we call from some other number. Later, they won't pick that no too. Now, both sales & technecian they started rejecting my calls, with no resolution and no communication. The customer care always says that issue will be solved within 24 hrs even if we followup for 4 or 5 days.

A week before, i paid rs 6, 650/- for 6 months advance but haven't used since then. I would request this refund asap.

Sincerely
Syed

Not able to complete a simple request of new internet connection.

They did feasibility check and collected payment on 1st day.

Now after 9 days they are saying they cannot install the internet connection box on terrace.

For connection on terrace they are asking for additional payment for different device.

Location: nagvarpalya, c v raman nagar

Hi, I am Raghavendranath G, using Actfibrenet internet since from last 3 years and paying the bills regularly.
My Account number is[protected]

I came to USA on 8th Sep 2016. On 4th Sep, I called customer care of beam and told them to close my account as I am travelling to USA. They told me we are closing the account. But today they sent me full sep month bill and also they are not sending any information on closing my account.
It looks like they will be sending bills every month to me. This is cheating .
I am ready to pay the amount for 10 days on sep month, if they send me the bill properly. Please let me know how to close my account and how I will get justice as I am not getting any response from actfibrenet team.

I also send mails to them and they registered ticket but no update on this.

Below are the 2 tickets registered

Request no is [protected] on 4th Sep

when I asked for update again through mail but no reponse from their end.

Please let me know how to proceed further on this.
Thank you in advance

Regards,
Raghav


Complaint Status
[Oct 02, 2016] Beam Telecom / ACT customer support has been notified about the posted complaint.
Updated by Raghavendranath Garlapati, Oct 02, 2016
Please respond to my registered email id
Updated by Raghavendranath Garlapati, Oct 02, 2016
@ actfibrenet : Please note that my registered mobile number will not work as I am at present in USA.

Reach me @[protected]@yahoo.co.in

please close my account as I am not using your service from 10th sep onwards. Send me the bill for 10 days and I m going to pay the amount. Also close my account and send me the final bill
Updated by Raghavendranath Garlapati, Oct 02, 2016
when ever we ask for closing a request .. they will take a new request...

here is another request on sep19

[protected]
Beam Telecom / ACT Customer Care's response, Oct 02, 2016
Hi Raghav,

We are sorry for the inconvenience caused, we will look into your issue and get in touch with you.

Regards,
ACT Fibernet
Updated by Raghavendranath Garlapati, Oct 02, 2016
Hi,

I am clearly mentioning since from starting that I am not in India at present.

My India number is not working. Dont try to call me. Please only mail me.

Close the account and send me the revised bill till sep 10 or 15.
I am ready to pay half of the Sep bill but not whole bill.

Confirm me on this.

Thanks,
Raghav

On Sun, Oct 2, 2016 at 8:23 AM, ACT - Support
wrote:
Dear Sir,

Thank you for contacting us.

Your request for disconnection of services has been assigned to the concerned team to facilitate action.

Ticket Number:[protected].

You would receive a call from the concerned team shortly. Please bear with us until such time.

In case of any further queries, please contact us at [protected]@actcorp.in.

In case of any future requirement for payment receipt /SOA, you could directly download from portal page :- Portal Page My Account View Bill option

Regards,

ACT Fibernet
Email : [protected]@actcorp.in
Website: www.actcorp.in

10/02/2016 13:20 - Raghavendra Garlapati wrote:
Hi,

I already told on 8 th Sep to close my account as I travelled to usa on 8 th Sep.

Again why you sent whole month bill.
I am not going to pay whole amount.
Send me proper bill. I can pay only 10 days for the Sep bill.
Already I talked to customer care on 7 th Sep and they told me that account will be closed.

But till now no response from your end. This is like cheating the customer.

Send bill for 10 days. I will pay for that...
Without proper bill I am not going to pay any amount till it is resolved.
I am in usa and mail me to this email I'd for any discussions.

Thanks,
Raghav

Sent from Yahoo Mail on Android

On Mon, Sep 19, 2016 at 8:17 PM, Raghavendra Garlapati
wrote:
Hi,

Already one request was taken on 6th or 7th of sep month. Again why there is a need to take a new request.

Please update on this request number

[protected]

As discussed earlier my please close my account as I want abroad and I am not using your service from 8th Sep onwards. It is already disconnected. I just want a mail confirmation from you.
Please reply as soon as possible on this.

My Mobile number is +[protected]
Please don't call on my india mobile number which was registered with this account as I am in USA now.

Thanks,
Raghav

On Monday, September 19, 2016 3:51 AM, "[protected]@in.actcorp.in" wrote:

Dear Customer,

This is an automatic email confirmation to inform you that your ticket number [protected] has been registered.
Account Number is[protected]
Userid is [protected]@yahoo.co.in
Ticket details for your reference
Ticket No:[protected]
Ticket Description:
Ticket Priority: Higher
Ticket Status: Pending

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to [protected]@actcorp.in (always mention the ticket no: or account no for reference)
Regards,
ACT Fibernet.
Updated by Raghavendranath Garlapati, Oct 02, 2016
Again a new request was taken and again you are mentioning that you will call me.
I am in usa now and how are you expecting that my India number will work.
Updated by Raghavendranath Garlapati, Oct 04, 2016
There is no response from fibre beam till now...
When can I expect some solution from your end. It is too late as I am waiting for closing my account since from more than a month which looks silly.
Is this the way you behave with the custmer. It is really bad service from yuor end.
Beam Telecom / ACT Customer Care's response, Oct 04, 2016
Hi Raghavendranat,

We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.

Regards,
ACT Fibernet
Updated by Raghavendranath Garlapati, Oct 04, 2016
Hi,

Today I got a mail saying that my account is on hold because of payment due.

Till Aug month all payments was done by me. On sep 4 th I raised a request for closing my account.

There is no response on that till today from you.

in addition to that you sent bill for the whole sep month which is not fair and it is like cheating the customer.

I am ready to pay 15 days for sep month as I am not using your services. For 15 days it comes around 610 rs which I am ready to pay. Before paying.. you need to send me a mail saying that my account is closed and the final bill amount is 610 Rs. after that I will pay my amount.

Confirm on this as soon as possible.

Thanks,

Raghav
Updated by Raghavendranath Garlapati, Oct 04, 2016
How many time I have to tell you that I am in America and my phone number will not work.
This is my usa number +[protected]. plz call to this number
Updated by Raghavendranath Garlapati, Oct 04, 2016
please response and close my issue asap
Updated by Raghavendranath Garlapati, Oct 05, 2016
Waiting for response from beam
Updated by Raghavendranath Garlapati, Oct 06, 2016
Will anyone from actfibernet provide some solution on this
Updated by Raghavendranath Garlapati, Oct 08, 2016
ACT - Support
support.[protected]@actcorp.in
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Ticket Registered(10)
[protected]@in.actcorp.in Dear Customer, This is an automatic email confirmation to inform you that your ticket number [protected] has been registered. Account Number is[protected] Userid is [protected]@yahoo.co.in Ticket d
Sep 19 at 2:21 PM
Raghavendra Garlapati
To Actcorp Info Sep 20 at 6:47 AM
Hi,

Already one request was taken on 6th or 7th of sep month. Again why there is a need to take a new request.

Please update on this request number

[protected]

As discussed earlier my please close my account as I want abroad and I am not using your service from 8th Sep onwards. It is already disconnected. I just want a mail confirmation from you.
Please reply as soon as possible on this.

My Mobile number is +[protected]
Please don't call on my india mobile number which was registered with this account as I am in USA now.

Thanks,
Raghav

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati
To Actcorp Info Oct 2 at 1:20 PM
Hi,

I already told on 8 th Sep to close my account as I travelled to usa on 8 th Sep.

Again why you sent whole month bill.
I am not going to pay whole amount.
Send me proper bill. I can pay only 10 days for the Sep bill.
Already I talked to customer care on 7 th Sep and they told me that account will be closed.

But till now no response from your end. This is like cheating the customer.

Send bill for 10 days. I will pay for that...
Without proper bill I am not going to pay any amount till it is resolved.
I am in usa and mail me to this email I'd for any discussions.

Thanks,
Raghav

Sent from Yahoo Mail on Android

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati
To Actcorp Info Oct 2 at 1:36 PM

Sent from Yahoo Mail on Android

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati
To nodalofficer.[protected]@acttv.in Oct 2 at 2:28 PM
Hi,

There is a request for closing my account on 4th sep, and I also called customer care for closing the account.
SR no is
[protected]

Till now there is no response from customer care and I got full month bi and that too without closing my account.

I am ready to pay for only 10 days for sep month and I will not going to pay any amount after sep 10.

At present I am in usa and it is not fair for you in sending the bills. How are you expecting me to pay bill without using your services.

Please check my earlier mails and settle this issue asap.

I am not in usa and please respond only thru mail and my India number will not work.

Thanks,
Raghav

Show original message
Reply Reply to All Forward More
ACT - Support Dear Sir, Thank you for contacting us. Your request for disconnection of services has been assigned to the concerned team to facilitate action. Ticket Number:[protected]. You would receive a call from
Oct 2 at 6:55 PM
Raghavendra Garlapati
To ACT - Support Oct 2 at 8:00 PM
Hi,

I am clearly mentioning since from starting that I am not in India at present.

My India number is not working. Dont try to call me. Please only mail me.

Close the account and send me the revised bill till sep 10 or 15.
I am ready to pay half of the Sep bill but not whole bill.

Confirm me on this.

Thanks,
Raghav

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati
To ACT - Support Oct 4 at 8:58 AM
Hello,

Will someone update on this.
Don't play games with the customer

Thanks,
Raghav

Sent from Yahoo Mail on Android

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati
To ACT - Support Oct 4 at 7:13 PM
Hi,

Today I got a mail saying that my account is on hold because of payment due.
Till Aug month all payments was done by me. On sep 4 th I raised a request for closing my account.
There is no response on that till today from you.

in addition to that you sent bill for the whole sep month which is not fair and it is like cheating the customer.
I am ready to pay 15 days for sep month as I am not using your services. For 15 days it comes around 610 rs which I am ready to pay. Before paying.. you need to send me a mail saying that my account is closed and the final bill amount is 610 Rs. after that I will pay my amount.
Confirm on this as soon as possible.

Thanks,
Raghav

On Monday, October 3, 2016 10:28 PM, Raghavendra Garlapati wrote:

Hello,

Will someone update on this.
Don't play games with the customer

Thanks,
Raghav

Sent from Yahoo Mail on Android

On Sun, Oct 2, 2016 at 9:30 AM, Raghavendra Garlapati
wrote:
Hi,

I am clearly mentioning since from starting that I am not in India at present.

My India number is not working. Dont try to call me. Please only mail me.

Close the account and send me the revised bill till sep 10 or 15.
I am ready to pay half of the Sep bill but not whole bill.

Confirm me on this.

Thanks,
Raghav

On Sun, Oct 2, 2016 at 8:23 AM, ACT - Support
wrote:
Dear Sir,

Thank you for contacting us.

Your request for disconnection of services has been assigned to the concerned team to facilitate action.

Ticket Number:[protected].

You would receive a call from the concerned team shortly. Please bear with us until such time.

In case of any further queries, please contact us at [protected]@actcorp.in.

In case of any future requirement for payment receipt /SOA, you could directly download from portal page :- Portal Page My Account View Bill option

Regards,

ACT Fibernet
Email : [protected]@actcorp.in
Website: http://www.actcorp.in/
Show original message
Reply Reply to All Forward More
Raghavendra Garlapati
To ACT - Support Today at 10:50 PM
Are you people mad or what.
Y ru not listening to the customer words.
All these mails will be recorded by me for future reference.

Close my account as per my sep4 2016 mail and send me the bill up to sep15 .

Then only I can pay. This is my last intimation to you.

I don't want to waste my time for your irresponsible behavior.

I[censored] want to talk to me... mail to me or call me at +1 [protected]

Do as u like..creating new ticket and all.

Thanks,
Raghav

Pathetic service by act. I have requested for transfer of the connection. The service man told it will be done on saturday. Now after wasting my entire day and escalating it multiple times i still don't have a resolution. The customer care doesn't even respond to the queries and the line man doesn't even receive the calls. I have been trying to get a resolution for the past few hours and the customer care is not even looking for a resolution

Pathetic service from the act company i am facing the net problem very frequently these days. Need to call customer support team they will always say it will take 24 hrs. I would like to ask for server down you will take 24 hrs for fiber cut will you people will take for one month time to restore it. Really bad service i recommend your connection for my colleagues now i used to take blaming from them referring your service provider. I am using the act (Previously beam fiber) from almost 5 years but form the last six months facing connectivity problems.

My beam user id : [protected]@yahoo.com

Further to my yesterday's complaint, nazeer called & confirmed that they will send someone to rectify but in vain for the nth time. I strongly recommend not to take beam for new users. I very strongly urge you to return my money with immediate effect. Whenever i call the customer service, i always hear on recorded conversation of sorry for the inconvenience and we will arrange a rep and given a ticket no. [protected]. This has absolutely no meaning for beam.

Regards

Veerendar kumar
[protected]

Dear act team,

I'm 100% sure that you wouldn't even bother to look at problem or issue that i'm reporting here.

I've been in touch with you about internet downtime during morning hours on last friday i. E sept 30th, 2016. I've been calling your support team for last 5 days and everyone at says the same old story we are fixing the issue and give us some time. That sometime will never come and problem will not be fixed. Everytime i speak to escalation/supervisor team they say someone will fix the issue in next 4 hours. I've been promised multiple times in last 4 days about fixing the problem at multiple levels/people but no success. What example are you planning to set for other? You list your self as best in hyd but from a service respective its worts or may pathetic. Please starting working on issues reported else you'll have close business and sit aside.

Also please train people properly and refrain them from repeating the same dialogue that we are working on fixing the issue. Some one will say, its fibre issue, some one will say it box issue, someone will say its slicing issue.

What the hell? How are we going get compensated for inconvenience caused? Why is there such a high downtime.? Boss! Its very hightime for you to react issue on timely manner. There are many other service providers who are providing better services and packages than you but still we are sticking to you considering you advertise as leader in industry.

I'm giving another 24 hours of time to fix my issue, else we are more than happy to expect refund and move to other service providers.

As always hoping that you'll improve your services.

Mobile: [protected]

Location: hyd - nizampet

I recently took internet connection with ACT/Beam. On October 3rd i lost internet connection, I raised a complaint with ACT fiber net through their resolve tool (Ticket no. [protected]). When i created the service request they said it'll be resolved in 24hrs, however now it's 3dasy passed no resolutions yet. every time i called then they say sorry for the inconvenience it will be resolved in 24hrs? It's really frustrating. Some reps says it's cable broke and technicians are working on it, some reps says there is a server problem it'll be resolved soon, they also gave technicians contact number, he doesn't lift the phone..
They have such horrible customer support,

I hope to see this to be resolved asap, I am working remotely and from last 3 days i couldn't work. Because of no internet connection, literally i have to apply for leave of absence.

I have a Broadband connection with ACT, with Account ID:[protected].
Along with this, there was YuppTV offer of 99/- per month. I have sent an email request to unsubscribe me from the YuppTV offer.
They have totally disconnected my internet connection altogether (4th Oct, 2016). I have made several calls, and raised tickets. They agreed that it was their mistake and they promised to look into it in the next one hour, but didnt reactivate my connection till next afternoon (5th Oct, 2016).
The major issue is the lies that they kept telling everytime I called, that they have escalated the issue and it will addressed in the next one hour.
I had even conveyed that I am a disc prolapse patient, working from home and dont even have an alternative, but dependent on them.
In my second call, I had even asked the guy to be practical and realistic and tell me the truth instead of giving me BS of immediate reconnection.

I ahve shifted from bolarum to gachibowli behid Q-City and raised ticket on 27th Sep for shifting and waited 6 days and called to them and they told me there no act over there and you need to disconnect, So i requested on 2 nd oct to disconnect and refund my money as i paid 6 months, again no response so i called again on 4 Oct and now they told that they not going to povide my money

Are they joking? I didnot go village / other city as i am in hyderbad gachibowli area that there problem.

Please refund my money ASAP.

Why they not giving my money ? i don't undertstand...

really pathetic sevice..

My Use ID: [protected]@gmail.com
Ph:[protected]

Hello sir,

I took act fibre connection against my registered mobile no [protected] and the same was activated on sept 28th 201. From day 1 wifi router provided by the isp is not working properly and the same was informed to the person who came for installation - puttaaju on the day of installation and he was not able to resolve. Further i formally loved a complain to online and through customer care no on 29th sept 2016. Till date the problem is not resolved i got fed up and did multiple escalations through email to their nodal officer and appellate in bangalore. I have not seen response form them as well. Very day i am following up with the act customer care in vain.

Can anybody help me in this regard or let me know who else i should escalate to get this resolved. I have very clearly indicated tot he act folks i need a workable wifi solution and i ready to spend extra money to achieve this.

Regards

Kumar
Oct 4th 2016

Hi, I am Raghavendranath G, using Actfibrenet internet since from last 3 years and paying the bills regularly.
My Account number is[protected]

I came to USA on 8th Sep 2016. On 4th Sep, I called customer care of beam and told them to close my account as I am travelling to USA. They told me we are closing the account. But today they sent me full sep month bill and also they are not sending any information on closing...

Heavy packets drops and internet issues since last 2 months, no resolution yet. Act is not even bothered about the issue reported.

Account number 11599989

Hi act fibernet incompetent team,

My issue has not been resolved since the last 2 months and apparently the act engineers are not competent enough to fix this issue.

If your technical team is not able to identify the issue, request the concerned technicians to please step down from their jobs. There are many qualified and able engineers out there who can fix these issues at lower wages than yours.

Nodal and appellate officers clearly lack skills to intervene and guide this issue to a permanent fix. I myself being a network specialist for cisco can challenge act fibernet that this packet drop issue can be resolved "within a day".

Request you to please fix the issue right away. Shame on all you guys including the act customer care who made numerous false promises every single time i called in..!!!

Thanks & regards,
Rohit naik
Mobile [protected]

In august month, i am not at my home and i switched off my router and left. But i get message alerts saying my fup is 80 %, 90 %, 100% consumed and reset.
After comming back i have checked my usage as 12 gb, my plan has 50 gb. This month after 37 gb it say my fup is completed and they have reduced my speed. But that is not 512mb which supposed to be at least after my fup. I raised a complain to explain no one bothered to reply. Some one explained fup consists of download and upload. If router is switched of what is this upload mean here. What is the way or whom to bring these complaints to, can any one help?

Mail sent to act as below, refusal to take any action. Higher authorities not responding as well.

Hello act,

As discussed, please track and find the details of the fraud act person who visited my place and collected money from me by providing incorrect details. This is extremely sad to see how careless and irresponsible the act higher authorities marked in this mail are.

The fraud act person who visited my place informed that i will not get a hard copy of the receipt but will receive a mail from act for the payment made. When i spoke to the act customer care representative (Sudhindra s.) he informed me that act is helpless in this matter and gave me an impression that act promotes such fraud activities and doesn't bother to help the customers.

Please investigate on top priority as to who was the person who visited my place and collected money without providing me a receipt.

I registered a ticket no:[protected] on 28th september 2016 with beam cable. They ignored the case completely. I called them more than 8 times after registering complaint but they did not shown any interest in it. Even their executive did not call me for update. They keep on saying that it would be resolved in 24 hours. Even after 72 hours they did not make any progress or call. They have not good support once you will take connection from them.