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ACT Fibernet Complaints & Reviews

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Updated: Feb 3, 2026
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ACT Fibernet reviews & complaints page 174

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R
rajesh yandra
from Hyderabad, Telangana
May 28, 2016
Resolved
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Address: Hyderabad, Andhra Pradesh, 500057
Website: www.actcorp.in

Hello Act group,


I need my complete data usage details.

Account ID : [protected]

I'm using 100 Mbps plan I get 200 Gb, whole 200 Gb exhausted with 15 days o[censored]sage, that means you people calculating both upload and download data.

I feel something fishy is going on here, because yesterday (27/05/2015) I have reset my FUP due to some urgent file download I have paid 234 Rs and I got 26 Gb data, I kept 24 Gb file for download after downloading 20 Gb I have received a message that is my Fup has reached 100% when I checked the download speed it decreased 100 Mbps to 4 Mbps.

Today again I reset My Fup I have paid 177 Rs and I got 19 Gb again I kept the files for download after downloading around 8 Gb I have received a message that my FUP has reached 100% usage.

Now again i have 177 rs I need to check now.

I don't understand what is happening here. I feel that some kind of cheating is going on here.

I'm planning to file a FIR on ACT I have been cheating by you people from the past 2 years, I have been paying around 13k for 6 months plan.

I need my complete data usage asap.

Act Broadband...the worst network ever and big a scam


Regards,
Rajesh Yandra
Freelance Journalist.
[protected]
Oct 10, 2016
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2016
ACT Fibernet Customer Care's response Dear rajesh yandra,

The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.

Regards,
ACT Fibernet Hyderabad
View replies
Dear rajesh yandra,

We will look into this issue and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad
Reply
They are doing the same to many of its customers. I too am a victim

Acc 10578865
Reply
ACT Fibernet Customer Care's response, Sep 8, 2016
Verified Support
Hi Joseph,

We are sorry for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet
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    T
    Tripti Pvs
    from Mumbai, Maharashtra
    May 28, 2016
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh, 500049
    Website: Www.actcorp.in

    There has been no internet connection for me since 2 weeks. When i call the act fibre customer care, the say the same thing over and over again "please give us 48 hours.. We understand.. There was fibre cut issue in your area.. Sorry fo inconvenience.." blah blah blah!! What is the problem!! For 2 weeks?? What are they digging?? A tunnel into china?? No other internet provider takes this much time to solve a problem!!

    The highlight is the way the act fibre technicians handle this. They dont call back!! Even after 2 weeks, i am yet to receive a call from them! And since i luckily saved the number, i keep calling them but they dont answer!! I was preparing for lawcet exam, and i couldnt ude my own internet!! Its just not accetable!! The worst internet povider in the history and probably for the next century too!! The worst!!!
    Aug 8, 2021
    Complaint marked as Resolved 
    customer support has been notified about the posted complaint.
    View replies
    The WORST customer service ever!! No call back and no response!!
    Reply
    Dear Tripti Pvs,

    We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

    Warm Regards,
    ACT Fibernet
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      S
      saket1171
      May 27, 2016
      Resolved
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      Resolved

      Address: Hyderabad, Andhra Pradesh, 500081

      I along with 4 colleague have been using beam services for the last 3 and half years .The account was registered with the name of one of our colleague who shifted to Pune and now we want to change the account holder name with other colleague name i.e. in the same location and same address. When I called to the customer care they are saying I need to pay installation charges again and need to take a new connection at the same address and for already existing setup.
      As this is my second complain, reason was, I couldn't see any reply(except asking registered mobile number and id) from them when I posted my first complain.
      Registered Number:[protected]
      Customer Id: [protected]@gmail.com
      Aug 8, 2021
      Complaint marked as Resolved 
      customer support has been notified about the posted complaint.
      View replies
      Dear saket,

      We will look into it and get in touch with you.

      Warm Regards,
      ACT Fibernet
      Reply
      Dear saket,

      The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

      Warm Regards,
      ACT Fibernet Hyderabad
      Reply
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        P
        Palash Kanti Kundu
        from Barddhaman, West Bengal
        May 26, 2016
        Resolved
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        Resolved

        Address: 500089
        Website: portal.actcorp.in

        I have an act fibernate connection and yesterday it went down. I called the customer care, they kept on telling, "we are looking into the issue". It's one day and we do not have the connection. We use this connection heavily. They are not acting on this issue.

        We need this connection for lots of work and when this gets down, we get issues completing our work stuffs.
        Aug 8, 2021
        Complaint marked as Resolved 
        customer support has been notified about the posted complaint.
        View replies
        Dear Palash Kanti Kundu,

        We regret the inconvenience caused, we will get in touch with you.

        Warm Regards,
        ACT Fibernet
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          A
          Akhosla1
          from Mumbai, Maharashtra
          May 25, 2016
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          Address: Hyderabad, Andhra Pradesh, 500089
          Website: Www.actcorp.in

          #actfibernet one of the worst internet service provider, i regret to take this network... My internet at home is not working from 19th may, when contacted (Btw customer support is not 24/7) on 20th may morning 8am they said 24hrs, same evening was heavy storm and in my area manikonda, there was power cut till 22nd may, i understand there can be some wire disconnect bcoz of storm and this may take some time to fix (But will it take 6days or more?)... Anyways we got power on 22nd evening, good job electricity department 👏 and ghmc for cleaning the mess so fast... But no internet till today... Disgusting 😈

          I escalated, spoke to the supervisor multiple times and without resolving my issue they closed my escalation ticket, and when asked very royally he says with us no ticket shud be open more than 48 hrs 😵 which means without resolving the issue they can close the ticket.. Oh wow, is this the service you provide? Horrible, pathetic service #actfibernet.. When electricity board can work and fix the power issue in just 2days, cant you guys #actfibernet fix internet issue? Very irritating, annoying... 😈

          Ticket #[protected] this is not resolved and got new ticket num [protected]

          Ticket no[protected]is being closed.In case the issue is unaddressed/unresolved, you can escalate it to us, by just forwarding this sms to [protected] — this issue is not resolved and i got this sms saying ticket closed
          View replies
          Dear Akhosla1,

          We apologize for the inconvenience caused, we will get in touch with you.

          Warm Regards,
          ACT Fibernet Hyderabad
          Reply
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            S
            Sai Sreekantt M
            from Hyderabad, Telangana
            May 25, 2016
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            Address: Hyderabad, Andhra Pradesh, 500097
            Website: www.acttv.in

            I have ordered a new connection on 15th may i. E. 2 weeks back on act broadband through live official chat on website. I have inquired whether the connection in my area is available or not. They confirmed me its available and promised me to provide the connection in 2 days, believing the i have disconnected my current connection which is a long hectic process to reconnect. They haven't contacted me since then. So i again contacted them on live chat after few days. They least cared about previous request and again registered for a new connection & promised again to provide connection in my area. I waited for their call and had chat with them yesterday. They denied providing me the connection in my area saying local cable operator is not allowing. I was shocked to know when i ordered connection on act, why should i take permission at local service provider. They should provide the needed for local service provider for connection as they promised to the customer. I requested d same to the executive and he replied that he would pass on to higher executives and contact me again. They ignored d customer again, so i called them and spoke with their representative, again he repeated the same regarding local operator not providing. Over d top he's forcing me to accept that act representative contacted me on may 19th. I can open debate.. They didn't even call me a single time. Am asking a simple question. When they know there is a local service provider issue, why they kept me waiting 10 days and promised me. I have disconnected my connection and there is loss of work. I insist its act responsibility to provide the needed for local service provider or why advertise on tv when they cannot fulfill promises and waste customer time.
            customer support has been notified about the posted complaint.
            May 26, 2016
            Updated by Sai Sreekantt M             You can contact me on [protected]
            May 26, 2016
            Updated by Sai Sreekantt M             I have updated my contact no. In complain
            May 30, 2016
            Updated by Sai Sreekantt M             ACT Broadband — I have ordered a new broadband connection

            2 Reviews
            Sa Sai Sreekantt M on May 25, 2016
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            Mark as Resolved
            I have ordered a new connection on 15th may i. E. 2 weeks back on act broadband through live official chat on website. I have inquired whether the connection in my area is available or not. They confirmed me its available and promised me to provide the connection in 2 days, believing the i have disconnected my current connection which is a long hectic process to reconnect. They haven't contacted me since then. So i again contacted them on live chat after few days. They least cared about previous request and again registered for a new connection & promised again to provide connection in my area. I waited for their call and had chat with them yesterday. They denied providing me the connection in my area saying local cable operator is not allowing. I was shocked to know when i ordered connection on act, why should i take permission at local service provider. They should provide the needed for local service provider for connection as they promised to the customer. I requested d same to the executive and he replied that he would pass on to higher executives and contact me again. They ignored d customer again, so i called them and spoke with their representative, again he repeated the same regarding local operator not providing. Over d top he's forcing me to accept that act representative contacted me on may 19th. I can open debate.. They didn't even call me a single time. Am asking a simple question. When they know there is a local service provider issue, why they kept me waiting 10 days and promised me. I have disconnected my connection and there is loss of work. I insist its act responsibility to provide the needed for local service provider or why advertise on tv when they cannot fulfill promises and waste customer time.
            Previously when i complained about this, act representative just inquired my contact number and never replied... so stressing my contact number
            u can contact me on [protected]
            View replies
            Dear Sai Sreekantt M,

            We are sorry to know that your installation has not been completed. Please share your Contact Number, we’ll be happy to look into this for you.

            Warm Regards,
            ACT Fibernet
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              A
              apaspxp
              May 25, 2016
              Resolved
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              Resolved

              Address: Medak, Andhra Pradesh, 502319
              Website: www.actcorp.in

              My account number with ACT CORP is 964863
              I am facing internet outage since last 15 days and have been following up with ACT customer care, Nodal team and Appellate authority in Hyderabad since day 1, but nobody is responding and nobody is taking any action on that. I also asked them to close the connection and refund my money but that is even not taken seriously. I want to escalate it to higher authority. If anyone could provide me any email ID for escalation that would really help me. I am really frustrated with this poor service.
              Aug 8, 2021
              Complaint marked as Resolved 
              customer support has been notified about the posted complaint.
              May 25, 2016
              Updated by apaspxp               This is the standard response everybody gets when any complaint is raised here in this forum. I am yet to receive any communication from you ACT.
              View replies
              Dear Valued Customer,

              We apologize for the inconvenience caused. We will get in touch with you.

              Warm Regards,
              ACT Fibernet Hyderabad
              Reply
              Dear Valued Customer,

              The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

              Warm Regards,
              ACT Fibernet Hyderabad
              Reply
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                S
                santoshbhati
                from Nellore, Andhra Pradesh
                May 25, 2016
                Resolved
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                Resolved

                Address: Hyderabad, Andhra Pradesh, 500012

                I've been observing intermittent internet connectivity issue in this month i.e. May '16. The customer care and nodal officer number is always busy. I had to wake at 8 AM after doing night shift just to call the customer care. The customer care is worst than ever, the only word they know is "no". Multiple follow-ups and end of the day the issue re-appears. One complaint number, I escalated to the escalation team and to my surprise there wasn't any call back.

                On 22nd May, the field engineer claimed that the issue is resolved. Cable from switch till my WiFi router was changed, prior to that amber led was blinking on the router but after the cable change it went off. For second opinion, we tested the connecting the ISP cable to the desktop directly and the error was media disconnected. The service engineer still claims that issue is at my side and not at act fibernet. Just to let you know my desktop isn't from the stone age .. I bought it just couple of years back ..

                I just perform a simple test, connected the WAN and LAN port with a network cable and the light was up. this is should be enough proof that the issue isnt with my wifi router.

                No even a single ticket was even attempted to resolve within 24 hours, which act fibernet claims as their TAT/ETA.

                [protected]
                [protected]
                [protected]
                [protected]

                I need someone from the technical team to resolve the issue in 24 hours and refund money for the days internet wasn't working. I'm very frustrated with the torture of customer care and escalation team. Instead of convenient, act fibernet is turning out as harassment .
                Aug 8, 2021
                Complaint marked as Resolved 
                customer support has been notified about the posted complaint.
                View replies
                Dear santoshbhati,

                We apologize for the inconvenience caused, we will get in touch with you.

                Warm Regards,
                ACT Fibernet Hyderabad
                Reply
                Dear santoshbhati,

                The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

                Warm Regards,
                ACT Fibernet Hyderabad
                Reply
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                  S
                  shanthasrini
                  from Chennai, Tamil Nadu
                  May 24, 2016
                  Resolved
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                  Resolved

                  Address: 600087

                  We got the internet connection on sunday 15-5-16 and we bought the router on thursday 19-5-16.As per your service engineer instruction we tried to contact the person several times from 20-5-16 till today but no one arrived for the configuration of the router.
                  This is the person we contacted, MR.kannan +91 [protected]
                  we are waiting for your kind reply as soon as possible.thank you.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  customer support has been notified about the posted complaint.
                  View replies
                  Dear Valued Customer,

                  We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                  Warm Regards,
                  ACT Fibernet Hyderabad
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                    S
                    saket1171
                    May 24, 2016
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                    Address: Hyderabad, Andhra Pradesh, 500081

                    I along with 4 colleague have been using beam services for the last 3 and half years .The account was registered with the name of one of our colleague who shifted to Pune and now we want to change the account holder name with other colleague name i.e. in the same location and same address. When I called to the customer care they are saying I need to pay installation charges again and need to take a new connection at the same address and for already existing setup.
                    customer support has been notified about the posted complaint.
                    View replies
                    Dear saket1171,

                    Please share your Customer ID or registered contact number and we will get back to you.

                    Warm Regards,
                    ACT Fibernet Hyderabad
                    Reply
                    Customer Id: [protected]@gmail.com
                    Registered Mobile number:[protected]
                    Reply
                    can I get update on my issue?
                    Reply
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                      S
                      sivramkrish kakani
                      from Hyderabad, Telangana
                      May 23, 2016
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh, 500034

                      This is sivaramakrishna kakani
                      Act user id:[protected]@gmail.com
                      Mbl no:[protected]
                      Address:plot no 9, sagar society, road no 2, banjara hills, hyderabad 500034

                      This is strongly disappointed that the service is worst. I have not been getting net connection from 19 may. I complainted thrice about this but no action was taken on this. First i was said the issue would be clearned by may 21 7pm, then they changed it may 23, 8pm but the problem was not fixed. The technical team naresh does attempt the call, i tried nearly 30 times. Pls fix dis asap
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      customer support has been notified about the posted complaint.
                      View replies
                      Dear Sivaramakrishna Kakani,

                      We apologize for the inconvenience caused, we will get in touch with you.

                      Warm Regards,
                      ACT Fibernet Hyderabad
                      Reply
                      Dear Sivaramakrishna Kakani,

                      The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

                      Warm Regards,
                      ACT Fibernet Hyderabad
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                        M
                        Md Idrees
                        from Hyderabad, Telangana
                        May 23, 2016
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh, 500008

                        Dear ACT Fibernet,

                        I have been trying to call on your provided customer care number which is always busy. And this is not the first time that I am facing this issue.

                        Since yesterday morning 22-May-2016 there is no internet access on my account-
                        [protected] which is affecting my routine work. Earlier I was using Hathway Internet which was fine. I had switched to ACT Fibernet only because of my friend's advice which I actually regret on making that decision.

                        Kindly fix this problem to the earliest or refund my money back.

                        Thanks
                        Idrees
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        View replies
                        Dear Md Idrees,

                        We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

                        Warm Regards,
                        ACT Fibernet Hyderabad
                        Reply
                        Dear Md Idrees,

                        The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

                        Warm Regards,
                        ACT Fibernet Hyderabad
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                          syedsalar
                          from Idukki, Kerala
                          May 23, 2016
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh, 500028
                          Website: portal.actcorp.in

                          Hi ACT Fibernet,
                          It is been 4 days since you promised resolution in 24 hrs. I have been following with you each day & you had promised that someone will visit the premises 4 days back itself but till now no one turned up & still I have no connectivity. The neighbour's connection seems to be working so please do not give other excuses, rather come and fix the issue. I have been using your services for more than 5 years now, and you seem to have no value for your customers. Your service is in more pathetic situation now than it was 2 years back, when there were similar issues. Please fix the issue today or refund and close my account.
                          Thanks
                          Oct 9, 2016
                          Complaint marked as Resolved 
                          .
                          customer support has been notified about the posted complaint.
                          View replies
                          Dear syedsalar,

                          We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                          Warm Regards,
                          ACT Fibernet
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                            srinesh
                            from Hyderabad, Telangana
                            May 22, 2016
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500020

                            I face frequent disconnections i regularly call them and ask they have to say is they will resolve in 18hrs which in my last complaint was 10 days. I never got a resolution in a day
                            I have a 40mbps line and the speed i get is 4mbps on repeated complaints to they show a neglected attitude
                            This has been going for last one year i need to call them at least 1 time in a month generally more
                            The response i get is never satisfactory
                            I pay my bill in advance i. E. I pay a month in advance and still they have problem and at times i don't have network and they want me to pay it in person at their office so that they don't disconnect my already not working connection
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            customer support has been notified about the posted complaint.
                            View replies
                            Dear srinesh,

                            We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                            Warm Regards,
                            ACT Fibernet Hyderabad
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                              N
                              Natraj Devendran
                              from Madurai, Tamil Nadu
                              May 22, 2016
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                              Address: Chennai, Tamil Nadu

                              User account 11633702
                              I switched to act fibernet around 4 months back the very first month i started on 50gb plan but within couple of weeks act mentioned that i have exceeded the limit so i upgraded to 100gb... Now even with 100gb last month and for the current month act has slowed my internet speed with 15 days of both months claiming that i have exceeded the limit... I spoke to representatives many times last month and this month but they are not helping me in any way, they said that their technical team will get in touch but that never happened... This is a very frustrating situation.
                              I know for sure that i couldn't possibly use the whole 100 gb within 15 days because i have been living abroad for the past 8 years and i had the same 100 gb limit and never once have i exceeded the download limit and my usage here in india is very less compared to my usage abroad.
                              Either the system in act fibernet is flawed or they are trying to make money in very unjust way... Either way it's pathetic!!!
                              customer support has been notified about the posted complaint.
                              View replies
                              Dear Natraj Devendran,

                              We will look into it and get in touch with you.

                              Warm Regards,
                              ACT Fibernet
                              Reply
                              Dear Natraj Devendran,

                              The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on [protected] or write to us at helpdesk.[protected]@acttv.in if you have any other queries. Thank you for your cooperation.

                              Warm Regards,
                              ACT Fibernet
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                                pradeepkr14
                                from Mumbai, Maharashtra
                                May 21, 2016
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                                Address: 500081
                                Website: www.actcorp.in

                                This is in regard to the frequent problem i am facing with respect to the act connection. Every month for 2/3 days the connections went out. Your customer care helpline can hardly be went through. Your technicians do not pick up call even after calling them thousand times.

                                This time, i am facing this issue for almost a week now. After repeated complaint your technician came yesterday, did some bypass procedure and assured us that it is now fixed for good. From yesterday night, as usual, the connection went out again and i have been calling frantically your helpline, which is 24*7 busy and the technician who is not answering my call.

                                If this is the level of service you are providing then i am afraid it is not a good job that you are doing. Every month i am having this connectivity issue and i am facing so much challenges in meeting up with my professional and personal requirements only because there is no net connection at home and it is not that you are charging less for not providing the desired service.
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                                  V
                                  Vidhu Priya Chilkuri
                                  May 21, 2016
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                                  Resolved

                                  Address: Hyderabad, Andhra Pradesh, 500020
                                  Website: Www.actcorp.in

                                  Internet down for 3 weeks post heavy rains. no response from customer service when people call.. either it rings and no answer or is constantly busy.No proactive updates from Act company. Extremely frustrating and can't terminate service either as cannot reach them. This is affecting Hyderabad and particularly area - Jawaharnagar near RTC X roads, Chhikkadpally
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Vidhu Priya Chilkuri,

                                  We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                                  Warm Regards,
                                  ACT Fibernet Hyderabad
                                  Reply
                                  Managed to finally get through on the phone. A rep by the name Ashok Bommani registered my complaint and assured me I would not be charged for the 10 days there was no internet at all. Their technicalteam was supposed to reach out to me within 24 hours It's now 24 hours and there's still no response from anyone regarding this complaint. (Dear Customer, Ticket no: [protected] is registered. )

                                  Still no internet, no updates, no techy people in the area trying to fix the issue, nothing.
                                  Reply
                                  @ACT: My registered ID is [protected]@gmail.com
                                  Reply
                                  Dear Vidhu Priya Chilkuri,

                                  We regret the inconvenience caused, we will get in touch with you.

                                  Warm Regards,
                                  ACT Fibernet Hyderabad
                                  Reply
                                  Thank you. I received the message below however this issue hasn't been resolved. I've restarted the router, tried using the cable directly and not over wifi, restarted devices and nothing worked. Tried calling but the lines are always busy.

                                  How can I request personnel to be sent over to the house to check the connection?

                                  Messages received: Dear Subscriber, Connectivity issue has been resolved. In case you are unable to access Internet, please restart your devices (PC/Laptop/Router) to resume the services. Inconvenience caused is regretted - ACTFibernet
                                  Reply
                                  Still no internet and the phone lines are busy. Please send a technician to fix the issue. I've waited long enough.
                                  Reply
                                  Still no resolution!!
                                  Reply
                                  Omg! How can you guys continue to ignore the issue!? The least you can do is provide me an update. If somethings broken and you re trying o fix it it's fine...but not even an update ?

                                  Fix the issue now or ill have to consider terminating my account with Act altogether.
                                  Reply
                                  Dear Vidhu Priya Chilkuri,

                                  The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

                                  Warm Regards,
                                  ACT Fibernet Hyderabad
                                  Reply
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                                    S
                                    sakya1982
                                    from Bengaluru, Karnataka
                                    May 20, 2016
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 560034

                                    Customer number 10720179

                                    My ACT Fibrenet package is 60 GB per month. It is getting consumed in 10 days. We are 2 people in the house and in no way hhave we used so much data. Generally our usage does not cross 20 GB in a month.

                                    I have strong suspicion that ACT is using false meters so that we are compelled to reset FUP by paying extra money. It has been continuing for the last 3/4 months. I called the customer care and they said they would send me a detailed break-up of data usage. They did not send it. Meanwhile I am getting the message from ACT everyday urging me to buy extra internet data package.

                                    Dishonest business model !!! Everyone should be aware of this scam launched by ACT Bangalore
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    customer support has been notified about the posted complaint.
                                    View replies
                                    Dear sakya1982,

                                    We will look into it and get in touch with you.

                                    Warm Regards,
                                    ACT Fibernet
                                    Reply
                                    Dear sakya1982,

                                    The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.

                                    Warm Regards,
                                    ACT Fibernet
                                    Reply
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                                      Daniel Krishna
                                      from Thiruvananthapuram, Kerala
                                      May 20, 2016
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh, 500017
                                      Website: Act fibernet

                                      To the so called act fiber net team... If there is any.


                                      Frim the starting if the month i have not been having the net connection. On calling the customer care centre the phone keeps stating the line us busy since u are speaking to some one else. Not sure who you are speaking to but not sure why it always happened when the net is not working. Your net does not work but have real guys to come and ask for the payment which is due for the moenth. Really...

                                      In speak to the agent he states that he will send some one in an urgent basis to have the connection done up... But till date no one arrived... Un believe able man... I register a complaint through the other sms services and have been told that the some will be coming within 24 hours... Still no one is come in yet.

                                      Do you even care a bloody dam for what the customer has to go through at time you do this crap. Your lines are busy who the hell are u talking to. If i do get one more call for the payment due amount i would be forced to drag you to the consumer court for not providing proper services and charging for it.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Daniel Krishna,

                                      We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                                      Warm Regards,
                                      ACT Fibernet Hyderabad
                                      Reply
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                                        Vinay Rahul
                                        May 20, 2016
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh, 500044

                                        For over a week, I've been trying to contact Act to complain about my situation. Their customer care number is either busy or puts me on hold forever. One of their technical team members called me once to check it the issue was solved and that's it. Its been 4days since that call and even now no response from them. I tried calling back that person and he doesn't take the call or its switched off. Hopeless service.
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Vinay Rahul,

                                        We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                                        Warm Regards,
                                        ACT Fibernet Hyderabad
                                        Reply
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