Claimed

ACT Fibernet Complaints & Reviews

www.actcorp.in

2.8

Updated: Dec 8, 2025

Complaints 4562

Resolved

2327

Unresolved

2235

Good! ACT Fibernet values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ACT Fibernet step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to ACT Fibernet

Having problems with ACT Fibernet?

File a complaint and get it resolved by ACT Fibernet customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ACT Fibernet

ACT Fibernet reviews & complaints page 172

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Hyderabad, Andhra Pradesh, 500084

Website: portal.actcorp.in/web/hyd/home

The problem is with ACT Fibernet Internet connection. Connection is too much fragile and I don't receive any connection for 15-23 days in a month, then I'm charged the nearly the full bill amount next month and this continues.
Try to mail the issue, they don't reply, try to call customer service. After like 100th time it might connect they are always busy(surely everyone else is facing the same problem like me). If they receives mistakenly then they will assure you they will resolve it in 24 hours. so the next day it doesn't get resolved again you try to call, they say again 24 hours. This goes on for days.
Date of incident: Every month.
Client no: [protected]
Desirable resolution: Refunding my last 3 months internet bill amount.

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 15, 2016

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused. We will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 500040

Website: portal.actcorp.in

I have not been able to access the internet when required the most. Whenever i need it and i go on to google chrome, it says "network change occured" or "dns probe error". I tried to use the so called "resolver" but it says "connected to the internet". When i again open google chrome again it says the same. And only whatsapp can be accessed on the mobile phone but even google chrome does not open. When the company guy comes to check, it works properly in front of him and for the next 1 hour but after that its the same story again.

I hope you help me how to solve this problem as it becomes very irritating at the time of checking results or filling an online registration form.

Thanking you,
Harsha vardhan

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 14, 2016

Verified Support

Dear Harsha,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 500040

Website: www.consumbercomplaints.com

Dear Fibernet,

The Worst Operator i have seen in Internet provider. My Account No.[protected]. I have allowed the ACT Fibernet to keep connection box in my home. During installation the box ACT TEAM told me i will get 100/- discount in total bill. They installed the box at my home in Apr2016. So they have giving the discount but i am paying full amount of Rs. 744/-. I have raised complaints/requests several time. Without resolving the ticket it will be automatically closed without any solution. I have address the ACT Appleate Authority, Nodal Officer; Hyderabad with total history of the case. But nobody responded . My account has kept on hold for not paying the amount . I am not provided the Discount for the last 2months . I am providing the Power to ACT free of cost they put a big box with 6 connections. These people are cheating in billing and let me mentioned here how many time i have called to your customer care through mail and through phone with in 10 days. I have raised 4 complain with in 10 days and it is closed without any resolution in the same day.

Surprisingly, the customer care number always engage. You have to wait more than 20mins. It is not toll free number. The worst ever ever service provider

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 13, 2016

Verified Support

Dear Valued Customer,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Rangareddy, Andhra Pradesh, 500078

Website: WWW.ACTCORP.IN

Dear sir,
In spite of my 34 phone calls and 44 e mails and various SMS you have not responded to correct the problem .
I am unable to browse any of the site because of DNS server not responding error.
If you are failing to provide the service you terminate my account and refund my money.

Treat this as serous
Muralidhar rao.s
a/c no:[protected]
cell no:[protected]

From: murali
Sent: Friday, June 10, 2016 2:18 PM
To: '[protected]@actcorp.in'
Subject: my internet is not working a/c no:[protected]

Dear sir/madam,

my internet is not working a/c no:[protected] since 2 days.

It is showing DNS error while connecting

Respond immediately solve my problem

Muralidhar rao.s
a/c no:[protected]
phone no:[protected]/ [protected].

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 14, 2016

Verified Support

Dear Muralidhar,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 15, 2016

Verified Support

Dear Muralidhar,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

Warm Regards,
ACT Fibernet Hyderabad

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500009

Website: Www.actcorp.in

I have had act fiber net from about 5 years now(at secunderabad). Till recent by everything was working fine. After the recent thunderstorm the lines got disconnected. After that they pulled another line and now the system does not configure on the router. I have raised a ticket to them about 3 times now. Each time a service person shows up and intimates that issue is resolved duringboffice hours and on checking the issue is not resolved and another compliant has to be filled. Today on June 12th I specifically asked the customer care to.send a person so I could personally see if the issue is actually resolved. The person Mr thirumalesh shows up. And with in 2 mins he says the router is at fault. I asked him how did he come to this conclusion. He says that it does not release the IP I asked him to show how he has tested it and thennhe goes blank. Because he had no idea about anything and he had not tested anything. After playing around with the desktop he says sir I will bring a senior who can fix this I have no idea.

This kind of taking a customer for a ride has become the norm for act now since they have no means of ensuring that clients get the service. Their service team has no technical knowledge and are just getting by with a non standard and in effective service resolution system . I would request the service team to ensure they take a feed back from.the clients else they surely and soon enough will have none.

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 13, 2016

Verified Support

Dear Vaibhav Mutha,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560010

I am trying to contact ACT broadband customer care for new connection, but this is the worst experience I am facing. No one is bothered to call me back post registration. Even I tried to call customer care and asked for the plan, post which no follow up from them. Tried reaching them again but no luck. I wonder how would be the service of this company when they are not even bothered to onboard new customer.

Vinay
vinay.[protected]@gmail.com

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 12, 2016

Verified Support

Dear Vinaykarthikkumar,

We apologize for the inconvenience caused. Please share your contact number, complete postal address and E-mail ID, we will check the feasibility and let you know

Warm Regards,
ACT Fibernet

V

vinaykarthikkumar

from Bengaluru, Karnataka

Jun 19, 2016

Call me on [protected]

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500042

I applied for a new internet connection.They took six months amount in advance but still there is no internet connection since 6 days.I called them so many times but get the same reply that my problem will be resolved within 24 hrs and nothing happens.When I ask for a refund they say it is not possible and there is no connection.Only thing they do is send a message saying my ticket no has been updated and nothing happens.completely frustrated with its services.

Aug 8, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 12, 2016

Verified Support

Dear raviagarwal9999,

We are sorry to know that your installation has not been completed. Please share your Contact Number, we’ll be happy to look into this for you.

Warm Regards,
ACT Fibernet

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 500080

Website: www.beamtelecom

Internet is not working since last four days and no body is responding even complaint given through sms to 56677 from our mobile no: [protected] (Registered mobile no:[protected]).

Our internet is not working and we have given complaint through sms from our mobile no: [protected] yesterday i. E, on 9th june, 2016. We have send the sms to the customer service sms no.56677. The register mobile number with beam telecom internet provider is [protected].

Please find out the problem and rectify it immediately.

Please activate the internet immediately.

Aug 9, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 11, 2016

Verified Support

Dear C.V.N. Kumar,

We are sorry for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560010

Website: www.acttv.in/index.php

As already mentioned by many in google reviews and a very true fact. Act is pathetic. Please don't act that soon on choosing act.
I took connection on june 1st and from june 6th it's not working. Reason which they gave is that my connection was taken from an act junction box which was from a nearby connection, now that connection got evacuated. So that's the reason.
Now people you only tell whether it's my fault.
Regarding their customer care, at whatever time you call it's always busy what they say. And it's not toll free.
Today its 9th and no update yet.
Please never go for act. It may be economic and speed may be good but it won't last for long.
Act may be good for few luck ones but not for majority.
Just have a look here in consumer complaints its daily loaded with complaints.
Am sure they will pay for this for playing with consumers sentiments.
Ticket which i raised # [protected]
Name : sijin chandran

customer support has been notified about the posted complaint.

View replies

S

Sijin Chandran

from Bangalore, Karnataka

Jun 9, 2016

I have a solution for this.
I am ready to cancel the connection if ACT people are helpless to resolve it within 10 June 2016 and I shall go for other Broadband connection.
Ideally they should refund my money at least some % of the total amount. I have used it just for 5 days.

Thanks,
Sijin

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 13, 2016

Verified Support

Dear Sijin Chandran,

We are sorry for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

S

Sijin Chandran

from Bangalore, Karnataka

Jun 14, 2016

This prompt reply you people made after one week itself proves how much you people value your customers.
I have requested for connection termination. Please complete the procedures as soon as possible. I have to get a new broadband asap. My 1000 bucks gone for which I feel lucky that I didn't get looted as you people do with people having paid with 6 months or 1 year advance rentals.
A company which plays with customers sentiments will never prosper that's for sure.

S

Sijin Chandran

from Bangalore, Karnataka

Jun 14, 2016

Now let's put all these in timelines.

1st June : I got ACT connection, connection very super, I was very happy.
Note: Sale executive begged a lot to take advance rental plan but gods grace I didn't go for it.

2nd, 3rd, 4th, 5th June everything fine.
June 6th connection gone.

From 6th till now connection is out of order. This is expected after having interactions with their WORST CUSTOMER SERVICES. So on 9th I raised a consumer complaint here and you all can see that today I got response, they are really horrible. Now am literally begging for disconnection. Today I called customer and they said that I will be getting a final retention ( which they are delaying from last 2 days ) call today and by EOD today my connection will be disconnected. But bad luck. I will be updating my timeline here.

With Lot of hatred,
One of your unlucky customers

S

Sijin Chandran

from Bangalore, Karnataka

Jun 16, 2016

15 June 2016 No update
16 June 2016 No update till now.

So its very evident how much negligent they are.
Even for disconnecting my connection I have to wait this long and there is no update.

S

Sijin Chandran

from Bangalore, Karnataka

Jun 18, 2016

Today its 18th no updates till now.
I have called to customer care and they have assured me for a last chance till tomorrow.

If its doesn't workout I will go to their nearby office, will try to do with all the disconnection process on my own.
Even if that doesn't workout next option will be Indian Consumer Court.

They didn't provide me a quality service and now getting rid off them is a big headache.

Never ever go for this.

Helpful

Found this helpful?

6 Comments

Post your Comment

Comment Guidelines

Address: East Godavari, Andhra Pradesh, 502032

Website: www.actcorp.in

Hi, I have taken new connection of ACT fibernet on 6-Mar-2016 disconnecting my old BSNL connection, after hearing from everyone that private sector services are better. I have taken a package of 6 months and paid all the amount and installation amount on the same date. But lately I realized, it is the worst service provider I have ever seen.
- Since the date of installation, for alternate weeks I am facing issues with internet connectivity.
- I have logged escalated complaint to their costumer care many times.
- The costumer care number doesnt not connect always, we have to hang on the phone for 30-40 mins to reach to them, and that to it is chargable.
- It has created me both financial and mental losses.
They are not able to provide any permanent solution to the problem. Really fed up with them. I want my money to be refunded if the problem persists.

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 9, 2016

Verified Support

Hi,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

R

Rajakumara s

from Palwal, Haryana

Aug 10, 2017

Comments
Du duke455
on Apr 28, 2016

The so called act is nothing they take so much pride in their speed which is worthless if its gonna last for only 8 days.They do a lot of miscalculations in ripping off customers.they should get an award for ripping off people.Nobody could beat them.50 gb got over within 8 days and i was only at home for 4 days.Act Means "the act of ripping off people.
Reply
Sa SapnaKundapur
on Apr 28, 2016

Customer ID :1447252
Reply
Beam Telecom / ACT Customer CareVerified
on Apr 29, 2016
Verified Support

Dear duke455,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
Reply
Beam Telecom / ACT Customer CareVerified
on Apr 29, 2016
Verified Support

Dear SapnaKundapur,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet
Reply
Sa SapnaKundapur
on May 2, 2016

Where the issue is solved?
I did not received my refund yet.Please Don't post simply that you solved the issue.
Reply
Sa SapnaKundapur
on May 3, 2016

I can't share my contact number here. call to my registered number from 9am to 6pm
Reply
Beam Telecom / ACT Customer CareVerified
on May 3, 2016
Verified Support

Dear SapnaKundapur,

We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.

Warm Regards,
ACT Fibernet
Reply
Sa SapnaKundapur
on May 4, 2016

What you mean by unsuccessful. If you tried calling me then only there it arises. I am getting all calls. Stop posting nonsense. If you continue this kind of services, surely the day is very near to you loose all your customers and shut your company.

[protected]@yahoo.in it's my email id if you really unsuccessful in calling, kindly mail me I will reply!
Reply
Beam Telecom / ACT Customer Care's response, May 4, 2016
Dear SapnaKundapur,

We regret the inconvenience caused. Please be assured, we will get back to you.

Warm Regards,
ACT Fibernet
Sa SapnaKundapur
on May 4, 2016

Pissed of by your service. Please People don't ever take ACT Fiber net. They are irresponsible and least bothered about their customers.
Reply
Beam Telecom / ACT Customer CareVerified
on May 7, 2016
Verified Support

Dear SapnaKundapur,

The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no

Warm Regards,
ACT Fibernet
Reply
Sa SapnaKundapur
on May 12, 2016

Finally ACT refunded money. After complaining to Customer Care.
Reply
Re Revanth Donepudi
on May 26, 2016

No Internet/ No response from customer care from last 3 days

It is been three days that I do not have internet connectivity from ACT, I have done SMS, Calls, Emails to raise issue.. there is response for any of this communication mode. I am disappointed with this service. They have taken 1 month advance to be on safe side, to make sure they get money even customer discontinue the connection
Reply
Ra Rajakumara s
0 minutes ago

It's been almost 4 days I could not access internet. I had raised the complaint but that was closed without resolution, now for same reason had reopened the ticket but still no action on it, I was promised that it would be resolved max by 24 hours and if not I can escalate it to next level. But when I spoke to customer care representative today got worst reply seriously never expected this and it's really a worst service ever seen. In a month now a days more than 4 complaints But bill amount no changes charged for full bill cycle without proper service??!!

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500010

Website: portal.actcorp.in

Hi i am srikanth. I have took internet connection from act corp, formerly known as beam telecom. I use package of 10 mbps / a-max 650, in which i get 50gb of data to use with 10mbps speed, post complete i would get normal speed. My internet usage of 50 gb was completed by 16th april for april month. They have showed me usage of 10gb extra within 10days. This is pure cheating to customers. Please look into this, they should pay me fine for doing this. One more thing is that when internet is not working due to issue from there end, they will not reduce the package price (Rent/bill amount)..

Aug 8, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 9, 2016

Verified Support

Dear srikanthaithagoni,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500044

Website: www.actcorp.in

Hi Team,

This is bring to your notice. I have been using internet new connection from 10th May'16 onwards and paid 6 months bill payment at the time of before installation only (Amount given to your representative 2 days before the date of activation along with KYC docs).

From past 1 week onwards am getting an issue while connecting internet it shows the symbol of connection in my laptop but no access for search engines.

Hence i request to kindly resolve the issue by tomorrow morning hours or else please refund the whole amount whatever i paid.

Note: Regarding the service/dialing to customer care no it gets continuously busy tone but no one got connected to convey my issue. While getting new connection also i faced the same issue and my problem solved by my friend (Existing Beam Customer) and he has given the representative no & then i got new connection - Its too WORST situation.

Today from my registered mobile i sent SMS to [protected] but no one contacted me as of now.

Here are the details:

Account Number is[protected]
User id is premkumar.[protected]@gmail.com
Ticket details for your reference
Ticket No:[protected]

"Beam company think we are the market leaders but you people need to improve services areas also for fast resolution to customer".

Regards,
Prem Kumar Peddi
M:[protected]

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 9, 2016

Verified Support

Dear Prem Kumar Peddi,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500038

Website: No.1 Palace Road Bangalore

I have paid for my reset of FUP. Yes the website shows that my FUP has been reset and the data is going down, but the speed is utter rubbish. I have paid for 40 mbps plan and the download speed is around 2 mbps. When I tried to reach customer care 'the user you are calling is busy'. Where will a customer care number respond as busy ? I have tried to chat with them, where an irritating human-automated response will be given. ' We shall contact the team and send an email'. I would like to terminate my connection and get a refund over my bill.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 8, 2016

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 500089

Website: portal.actcorp.in

I lodged a shifting request two weeks ago in the portal. When i called on june 06, 2016, they told me they did not get the request and they are taking the request. I asked them to resolve it as soon as possible. Because, i know that, the physical connection already exists in my new place. So, asked them to move the connection by that day. Someone from the customer care assured me that they will be working on it and the connection will be shifted by 6 pm.

I got no calls from anyone. I called the customer care again and they again told me that they will work within 48 hours. I got a call on june 07, 2016 morning and they again assured me that the connection will be shifted by this evening.

Now after 6, when i called them, they again told me within 48 hours my issue will be resolved.

I already lost 2 working days due to their irresponsibility.

I am frustrated with them.

Many more customers are also frustrated with their service. Government should ban their license.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 7, 2016

Verified Support

Dear Palash Kanti Kundu,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: East Godavari, Andhra Pradesh, 502032

We are using ACT internet from last 3 years. Account holder is my husband and he want to change the account holder name to my name. For this reason, we reached Chandanagar ACT customer care center and my husband provided a NOC "No Objection" letter also for the same on 3rd May, 2016. Till now we haven't received any update and even June bill also generated with no change. When I call that center they informed me that I need to pay extra installation charge only to change the account hold name. This is not at all fair. Requesting you to respond to this immediately. Thanks

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 7, 2016

Verified Support

Dear Prameela,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 500045

Website: www.actcorp.in

I have been using beam (act fibernet) internet connection from last 5 months. Internet has been disconnected from the last one week, every time I call tried calling it is busy. Luckily the line has been connected yesterday and i have raised a ticket. As usual I have received a ticket number #[protected], and replied issue will be resolved in 24 hours, and its been 24 hours I don't even receive any call back from any of the executive. Again I tried calling to the customer care number[protected], got a reply that, they have made it as high priority. Even now after making high priority didn't received any call back from any of their executives. I think I had made a mistake of taking 6 months plan and paid all the money at one time, so they know there is no option to discontinue from their network.

And I have lost my income which is generated from the last one week which is around Rs. 20, 000 and wasted my money worth Rs.2800 spending on their internet.

Please take some action on them.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 7, 2016

Verified Support

Dear Jax 0877,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet Hyderabad

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 14, 2016

Verified Support

Dear Jax 0877,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.

Warm Regards,
ACT Fibernet Hyderabad

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600107

Website: www.acttv.in

My name is shamseer with UID:11412529. You may read the details regarding my issue in the below link which i posted in comsumercomplaint forum on 29th april.
http://www.consumercomplaints.in/beam-telecom-act-act-fibrenet-chennai-c1276117: On making numerous calls, the executive came and collected the documents on 30th may. Post that, i got two sms stating your account is activated and ebill generated. Below is the screen shot attached. Worst support i ever faced. Lost hope and planning to switch over to some other provider.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 7, 2016

Verified Support

Dear shamzir,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 9, 2016

Verified Support

Dear Shamseer,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on [protected] or write to us at helpdesk.[protected]@acttv.in if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560076

My act a/c number is 1496970.
I applied for a new connection on 26th may 2016 by making the required payments. It was promised that the connection will be activated by 30th may.
Its more than 10 days and till now the connection has not been activated. The person who took my application is dipankar, with act employee id 18382. I have called him several times regarding the issue. But of no use.
Engineer in charge of my connection with mobile # [protected]. I have called this number at least 15-20 times in the past 1 week. He keeps giving silly excuses and totally un-proffessional.
I tried to reach the helpdesk. They just log a ticket and ask to wait for 3 days. I have not received any response till now.

Its a shame on act for pathetic service even for a new connection. I would like to cancel the connection if it is not done in next 2 days

Aug 7, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 7, 2016

Verified Support

Dear Deviprasadbs,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 9, 2016

Verified Support

Dear Deviprasadbs,

The above mentioned grievance has been resolved. For future queries or concerns, SMS TC HELP to[protected] from your registered number and we will be at your assistance.

Warm Regards,
ACT Fibernet

Helpful

1 other people found this review helpful

1 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Address: Ranga Reddy, Andhra Pradesh, 500084

Website: porta.actcorp.in

Hi, I have tried to pay the due amount of my broadband connection on 10th May, 16. First payment was failed as I paid through mVisa option which Act Fiber portal had. But amount has been debited and never credit neither to my broadband account nor bank account. I have been calling customer care almost 3-4 times a week and seems no one is interested to resolve this issue. Am really bored of explaining my situation to everyone in customer care and they take a complaint, rise ticket and ticket will get closed in a day or two without any resolution and without notifying me. Everytime I request them to call me but hardly twice they did call me which is really frustrating. The way customer care is behaving is like am asking internet connection for free and kept under low priority. I have wasted hours of my time and money in calling them but till today no resolution yet. All i get message from them is one request raised and another is request closed message. Not sure long I need to call them more? will they give money back what I have wasted in calling them? am not happy at all..

My account id :[protected]

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 6, 2016

Verified Support

Dear nandanhegde,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 500032

Website: www.actcorp.in

Iam vikash Bhorale. Iam using Beam since last 3 years. and nowdays iam experiance to worst service. I daily call them and they ask 24hrs time. it has been 11 days but still my issue is not resolved.And their CC is not toll free daily iam wasting 50rs on call.but still i had not got any resolution.
Excutive like Pratap, Saurab, Ali, Manikanth all are waste things sitting their. and they home excutive Mahendra is too rubbish and senseless person remove him as soon as possible.
Registered Email:[protected]@gmail.com
LEt us hope any hope from u.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

View replies

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 3, 2016

Verified Support

Dear vikashbhorale,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines