ACT Fibernet Complaints & Reviews

I paid my bill of ₹873 for act fibernet, the money has been deducted from my bank account but then an error msg popped up .

For an second, i thought i am in 18th century b.C.
Ravi is my super responsive sales agent from adambakkam, he will chase you like anything to get the full amount on installation. While you have to run like a dog to get your connection. After a month they will respond as not possible. The customer team is brilliant in responses here. Everytime millions of sorry they will give you, you can instead go to tirupathi and shave your head for them.
Most irritating customer service, if you cannot provide a service, then why the hell are you asking the customers to run behind you???
It has been 58 days since you last responded, it is my cash i am running behind you, nor i am asking from your sales agent ravi's pocket/ or his salary. What the hell are you thinking about your customers ???

You have lost your reputation, you can provide light speed even, you cannot earn the trust back!!!

I was asked to register for ACT Fibernet with 6 months advance rental. For a week now no one from ACT has approached me. All my efforts to reach them are in vain inspite of my making multiple calls

I am Hem Kumar Thakur, Resident of AECS layout Bangalore. I have taken Internet from ACT fibernet for nearly one Year now. I always had issues with the loss of services from ACT as they don't replace defective products. For instance, The Junction box from where cable is connected to my home is, is unlocked as the lock is broken and they ahve not bothered to replace that despite multiple promises to do so. Currently I have two complaints running with them for last 10 days (complaint no: [protected], 64) and another running from last two days (complaint no: [protected]) . I also have suffered through this for last so many months and everytime they assure about services. But all in vain. The Junction box has still not been replaced. The loss of internet is affecting my work and have to travel to office with bad health as cannot work from home. I kindly request you to Look into this matter.

When ever we open the net advertisements are bombarding . it is causing lot of disturbance.they are disconnecting or flashing suddenly erasing the working information. we are forced to restart the work. some times the data is not saved because the adds appear as a flash so pl. dont display them unnecessarily and disturb our works. consider this as urgent and stop the ads hence forth, other wise we may have to go for other data providers.while typing this also the adss flashed.and stopped the proceeding

Sir,
i kindly request you to deactivate my hungama package serives because it regularly charged me rupees 299 in my bill

Hi,

My customer id is 11523160.

I was using ACT - Blaze 50 GB but it expired so early in 10 days.But i did only normal web surfing. or else send me the usage history?

Can you look at his query ?

My Contact number =[protected]
Customer name = Ramesh

Regards,
Mariyappan

ACT fiber net has been rounding off the bill amount to the higher value without the consent of the customer. When i mailed them they asked me to pay the actual amount while their website refuses to accept an amount lower than the actual amount.

Their employees do not have an answer for the same.

As consumers are we liable to pay the excess amount?

Hi,

Act Corp earlier called as Beam Tele, An Internet SP for domestic usage in Hyderabad. Initially, when installing the Internet connection at home normally they will take 500 towards installation charges, Also they will have some offers such as if you are going to pay 6 months charges upfront nearly about 4.7k they would waive off installation charges. Opting this plan, I had paid them 6 months bill upfront, unfortunately after using for 4 months, I need to relocate the place & city. Now the story starts, when I called CC for disconnection and refund of remaining amount, they had terminated the connection immediately and about refund they initially said as there was no provision to give the money back, I need to take the act connection again in new city(luckily act is available in Bangalore) and can transfer the money to new account. I did the same thing, I had installed the act connection again in Bangalore(Forcibly installed act to get my money refunded to my new account), Now when I called the ACT Hyderabad CC to refund money back into new account, They came with a new story, since the refund option is available only in intra city transfers and it would not be applicable in between inter city accounts. Since from the last 2 weeks I am following up with them, They are not responding to my calls and hopefully they are not interested to refund my money back.
My Concerns are :
1. If you don't have the option of refunding the money in between intercity accounts, why your executives committed, is it because I have to again go for act connection.
2. The CC and First Level of Escalation and Back end team, who ever responds to my calls, none of them have any knowledge on Process and also no idea to route customer queries to proper escalation point.
3. They had Just created a Hype, truly Service is not as expected. Technical staff is also not well trained.
4. Poor Customer care.
Although, my refund amount is a small figure, but as a company, They should not loose customer faith in doing these meaningless acts
5. If the CC Staff are not clear about the process educate them, so no other customer can suffer like me.
My suggestion is Don't just go by the name ACT/Beam OFC, They had initially gained some hype until they had settled and acquired some customer base, there are many other ISP's which provide better service than ACT, may be using other medium of transmission like DSL, .


Regards
Karthikeyan

I complained so many times that the user id and password is not working. First 3 days no proper response, after which nobody picks up the call after seeing my number. I have been asking to close the connection for 5 days and still there is no response. I didn't receive even a single call after my complaints.

Registered Email Id: Jalal.[protected]@gmail.com

Registered phone No: [protected]

TKT# [protected]

Hi All,

I am using Beam for last 5 years and now reached to the peak level of frustration with their service. I have requested to shift my connection to a new place which
is not more than 5 KM from old place and has a dead connection already in place. This bunch of people could not even address this concern for last 10 days.

Everytime I am calling and asking the reason for the delay but getting the same response "We are updating the request and escalating to next level" which was
feeded to this robots. I am tired of explaning them several times that updating the ticket is not getting the connection at my home. What the hell I will do by updating the ticket if no technician is reaching me for last 10 days.

I am pissed up with your service now and switching to another network and will recommend the same to all in the community. Therefore informing them to discontinue the above mentioned service right away and nevel call me back for money or apology.

Regards,
Jalal Uddin Chowdhury.

Account ID- 1144879

Facing the worst experience using ACT broadband. My FUP of 100 GB gets completed in 13 days and after that I am using 512Kbps speed which is the most frustrating thing. I am Planning to move to Another broadband service provider if the issue is not solved. I am facing this problem for past 5 to 6 months. I even logged complaints in customer care but they keeps saying same thing that we dont charge more, we charge based on usage. I also got the usage reports and checked but still I don't download videos or games frequently. My first month usage was correct but now its showing fake information. On day 1 it shows i used 10gb and on day 2 - 7gb and in 4 days it shows that i have used 30gb. If the problem is not solved then I am planning to disconnect the Broadband connection.

By ajay.sn1992:


PF status by Ajay S N:


Hi,

My name is Ajay S N previously work in ACT ltd and I have submit p.f withdrawal from at Bangalore branch on 31 dec 2015 . so this is my humble request to you to let me know about the status.and when i get the ammount.

please contact:

mobile:- [protected], [protected]
email:- ajay.[protected]@gmail.com

I had obtained a Digital TV (HD) & Internet connection from ACT 2 years back around April 2014. I paid 4000 rupees as installation charges.
When I moved to a new place I asked for the termination of connection for both. They terminated the Internet connection but not the Digital TV. I started receiving the messages from ACT that my account has some pending amount. ACT didn't terminate my Digital TV account. I again called the customer care and asked them to terminate the connection.
ACT demanded for the setup box to be returned. I had paid 4000 when I was getting the connection. They said they will return only 1000. This is no where mentioned on their site or was even explained to me at any point of time. See this link:
http://www.acttv.in/index.php/products/digital-tv

I felt cheated. They are giving excuses that 2000 was a one time installation fee. Out of 4000 I am being returned only 1000.

I with act broadband services since June 2015.

Recently (2 months back) I renewed my account for further 6 months .

Now when I am shifting my residence to other locality, I was told that the new locality does not have feasibility for ACT fibernet. When asked for refund of remaining amount, I was told that there is no refund policy and I need to forgo the amount paid in advance.

I am being charged for the services that was not provided to me.

K V Srinivasa Murthy
[protected]

Please read carefully terms and conditions while taking the internet service from ACT Hyderabad, while signing the document read carefully or to contact your legal adviser for terms conditions to avoid issues from ACT.

I been chasing with ACT for my power discounts and rental charges for last four months.

I had escalated with Nodal, Appellate and found no use.

Please help me to resolve the issues.

I am not at all interested provide the power for free of cost and space to them for running there business.

Hi Team,

Ticket no: [protected] was registered on Friday around 12 :45 PM. Its about moving my connection to another premises. With 48 hours of your deadline I dint received any call from your side in spite of numerous reminders and even I have escalated twice also the same issue to your supervisors. Now its been more than 72 hours nothing has happened.

I think ACT should first give a connection and then collect money.
After taking bill, they are not even installing the connection
For collecting money, ACT people come so fast, but to give a connection we have to call them
I called u people 20 times, they are not even responding properly
I[censored] dont want to give a connection, then just give my money back.
Stupid service!!!

Before i was so much happy with there plan which was not exceeding. Now, my 50 GB of data exceeded within 10 days that's really bad news for me. ACT cheated again i did recharge of FUP exceeded of 500 that too exceeded within 2 days and then again i did recharge of 350 that too exceeded within 4 days and then today i did 5 GB recharge it's exceeded within an hour. Lol my account 11101008 and contact [protected] shaik abdul rahman any one can contact me from act please stop cheating to public on the name of exceeded your FUP. Stop this fraud looting money of public on the name of Data by ACT fibernet Bangalore.