ACT Fibernet Complaints & Reviews

Account ID- 1144879

Facing the worst experience using ACT broadband. My FUP of 100 GB gets completed in 13 days and after that I am using 512Kbps speed which is the most frustrating thing. I am Planning to move to Another broadband service provider if the issue is not solved. I am facing this problem for past 5 to 6 months. I even logged complaints in customer care but they keeps saying same thing that we dont charge more, we charge based on usage. I also got the usage reports and checked but still I don't download videos or games frequently. My first month usage was correct but now its showing fake information. On day 1 it shows i used 10gb and on day 2 - 7gb and in 4 days it shows that i have used 30gb. If the problem is not solved then I am planning to disconnect the Broadband connection.

By ajay.sn1992:


PF status by Ajay S N:


Hi,

My name is Ajay S N previously work in ACT ltd and I have submit p.f withdrawal from at Bangalore branch on 31 dec 2015 . so this is my humble request to you to let me know about the status.and when i get the ammount.

please contact:

mobile:- [protected], [protected]
email:- ajay.[protected]@gmail.com

I had obtained a Digital TV (HD) & Internet connection from ACT 2 years back around April 2014. I paid 4000 rupees as installation charges.
When I moved to a new place I asked for the termination of connection for both. They terminated the Internet connection but not the Digital TV. I started receiving the messages from ACT that my account has some pending amount. ACT didn't terminate my Digital TV account. I again called the customer care and asked them to terminate the connection.
ACT demanded for the setup box to be returned. I had paid 4000 when I was getting the connection. They said they will return only 1000. This is no where mentioned on their site or was even explained to me at any point of time. See this link:
http://www.acttv.in/index.php/products/digital-tv

I felt cheated. They are giving excuses that 2000 was a one time installation fee. Out of 4000 I am being returned only 1000.

I with act broadband services since June 2015.

Recently (2 months back) I renewed my account for further 6 months .

Now when I am shifting my residence to other locality, I was told that the new locality does not have feasibility for ACT fibernet. When asked for refund of remaining amount, I was told that there is no refund policy and I need to forgo the amount paid in advance.

I am being charged for the services that was not provided to me.

K V Srinivasa Murthy
[protected]

Please read carefully terms and conditions while taking the internet service from ACT Hyderabad, while signing the document read carefully or to contact your legal adviser for terms conditions to avoid issues from ACT.

I been chasing with ACT for my power discounts and rental charges for last four months.

I had escalated with Nodal, Appellate and found no use.

Please help me to resolve the issues.

I am not at all interested provide the power for free of cost and space to them for running there business.

Hi Team,

Ticket no: [protected] was registered on Friday around 12 :45 PM. Its about moving my connection to another premises. With 48 hours of your deadline I dint received any call from your side in spite of numerous reminders and even I have escalated twice also the same issue to your supervisors. Now its been more than 72 hours nothing has happened.

I think ACT should first give a connection and then collect money.
After taking bill, they are not even installing the connection
For collecting money, ACT people come so fast, but to give a connection we have to call them
I called u people 20 times, they are not even responding properly
I[censored] dont want to give a connection, then just give my money back.
Stupid service!!!

Before i was so much happy with there plan which was not exceeding. Now, my 50 GB of data exceeded within 10 days that's really bad news for me. ACT cheated again i did recharge of FUP exceeded of 500 that too exceeded within 2 days and then again i did recharge of 350 that too exceeded within 4 days and then today i did 5 GB recharge it's exceeded within an hour. Lol my account 11101008 and contact [protected] shaik abdul rahman any one can contact me from act please stop cheating to public on the name of exceeded your FUP. Stop this fraud looting money of public on the name of Data by ACT fibernet Bangalore.

Hi,

I recently took a connection of Atria Convergence Technologies (popularly known as ACT) and paid 6 months bill in advance to avail the benefit of a free router & installation. Unfortunate as it is, the router is still not installed and the order was placed on Monday (15th Feb) evening. The last known communication was a mail from help desk on Tuesday (23rd Feb) about the request being processed, whereas in a verbal conversation last week, they promised to get it resolved by Tuesday.

Some account of mail transactions that took place:


[protected] Forwarded message[protected]
From: Help Desk B​​angalore
Date: Tue, Feb 23, 2016 at 4:30 PM
Subject: Re: Router installation delayed
To:


Dear,

Greetings from ACT Fibernet!

We would like to inform you that, your issue is under progress as per the records, hence kindly request you to bear us time and our team will revert you at the earliest.

Note: you can now register your SERVICE RELATED complaints through your registered mobile number. Just type and send the message to [protected]..

Thanks & Regards,
Varsha
Executive - Customer Service,
Atria Convergence Technologies Pvt. Ltd.
Bangalore, Karnataka.
On Fri, 19 Feb at 6:08 PM, Uddipan Doley wrote:
Hi,

ACT engineer Anand came for installing the wifi router on Wednesday (17th Feb) but unfortunately it turned out to be a faulty one. He promised to get it installed the next day (Thursday, 18th Feb) but he never called when the predetermined time came. Upon calling him, he gave me his senior Sharan's number. Sharan said that he'll install the router on Friday (18th Feb) but his number is forever busy.

'just wanted to know if Atria Convergence Technologies (ACT) is a joke in after sales service. The sales person (Thimmaih) carries a EDC for ensuring payment but when it comes to ensuring smooth installation, no one's to be found.

Kindly rectify the issue before it crosses the threshold of tolerance for us as customers. The next step is undoubtedly escalation & refund.

Looking forward to a positive reply.

Best,


1118278


This is extremely pathetic and unacceptable. Kindly look into the matter as I honestly feel that I have given enough time to them to sort the shortcomings. I have been on the other side but this delay is really beyond tolerance. Besides, I am already being charged for the past days.

Best,

Hi,

We have taken broadband from ACT just a month ago and our Registration Number is 11655247.

The service is horrible and every now and then it gets disconnected and no there will never be throughput for us depend on their services. In just a month since we took, it's already 4-6 days of downtime we have already encountered with their technical team not attending to it.

Their Customer Support Team is always busy and we are forced to lodge complain through SMS option and their technical team never calls us for verification in turn, we only have to make repeated calls.

Please advise the stake holders of ACT to refund our deposit and other charges that they've levied on us till date.

This is the second complain in the same weak ( ticket no : [protected]) . I took ACT connection last Saturday (13/02/2016) and on the next day i had connection issue and it took 3 days from your side to fix the issue which the Technical team guy fixed in just few min and said its a small line issue we where not told properly about this by ACT customer service representatives . Because of lack of coordination with in you guy's I suffered 3days without connection now with in the next 3 days today again the connection got cut. When i called they are telling junction box down. Really whats the problem with you guy's in one week duration 2 times that to if you rectify the issue with in 12hr as you say means ok. but you guys are taking 3days. Look please fix this issue by tomorrow or else i am going to cut my connection. Your customer care number is not even a toll free number and each time i make a call it cost a lot and for previous fault i called more than 10 times. please rectify it ASAP or cut my connection.

I had a downtime for one full day and, I have raised a compliant. Technician resolved the issue by the evening. I have called up customer care and requested them to review my bill as I had one day downtime. They informed me that they can give a downtime only if the complaint is not resolved in 24 working hours. Means 3 days. I couldn't work for 8 hours and they are not ready to consider my working hours. So stupid.. Whenever you have a downtime and complaint number, please call them and request them to review the bill.
Jobin Jose

This Internet Service provider traps in people advertising that their service is Incredibly fast and I have been using this connection for about more than 6 months!
They have been providing the speed that they have been mentioning and then for the past three months it's not even 10% of what they mention!
Overtime I check my connection speed its not more than 10% of what they have been mentioning! Which is not supposed to be "Incredibly Fast" as the way they advertise!

Hi,

My ACT Account No: 1100660. My FUP limit of 75 GB got over in 10 days.

Similar thing happened last time also and technician told me that it was due to some wrong update.

It has happened again and it is not acceptable. I want detailed log of my website usage on each day.

If this continues i will discontinue my account with ACT.

kalyan

We have a Beam connection from last 1 year.
Suddenly net Speed is going to Slow and GB's are Exhausted.then we are complaint to the Customer care they said "okay we send technician and he solve it." from last 2 months but no one came and solve it till now.we complain more than 20 times from last 2 months and sometimes they didn't connect to care.
Even YouTube can't work. Viswaroopa is better 1000 times better than Beam.

I Just installed ACT new connection Saturday evening (13/2/16). And the next day morning(14/02/16) my act internet is not working I raised a complaint regarding this issue which they said will be solved within 12hr but no one called me regarding this issue and it didn't get fixed. so i called again they said it will be fixed soon still i didn't get any call from your technical team regarding this issue. My complaint number are [protected] and [protected]. I am taking the connection and the next day i am experiencing fault and they are giving a word that it will be fixed with in 12hr and no one show up. the sales person told me any complaint will be attended within 4hr and now its going to be 2 days and yet my complain is not been take care-of.

I started using their service by the later mid of Jan.
Only for few days, I did not face any issue either with the connectivity or with the speed.
I have already raised many complaints via phone (their helpline[protected]
They say that their server is down 'at times'
This is the most unreliable ISP I have ever used.
In 24 hours there is only connection for 12 hours (that too intermittently) that too only after midnight.
So to use their service, we have to be awake in the night is it?
I am not able to mention a particular date when this happened because this has been happening for the past 1 or 2 weeks now.
They do not pick up when called to helpline in the morning time before 10 or 11.
Now another issue I have been facing since yesterday is the reduced download speed. 75 GB is my download FUP upto which the speed should be 40 Mbps as mentioned in their plan tariff. I have not even reached 20 GB of it till now but then the speed has been drastically reduced. It is taking around 10 minutes even for a 60 MB file to download.

Due to this unreliable WIfi connection, I am forced to use 3G data in my phone separately. Total waste of money.

Why do I have to compromise when I am paying the money on time?

Cheaters ACT. This is not fair.

Customer ID: 1374916

ACT broadband is a Fraudulent company that cheats it's customer of the right to service and redressal.

I raised a complaint just a day after the installation on December 31, 2015. The Internet connectivity was intermittent at the best and it was barely usable.

I followed that up with many calls to its customer service but to no avail. Most of the times they were not even reachable. Even if they were they giving the same old template replies.

Not a single service personnel attended the problem or had come around to check the problem.

Kindly note that there will be no payment of bills for the days / month we were created of the service.

I will seek legal recourse for the complete lack of service and the deep mental distress the that you guys are giving us.

account Number is 1358493

ACT tv a fairly new company provides fiber optic broadband in Chennai. The speeds are deceptive because The actual internet speed promised in the package is not reflect in browsing and download speeds during internet use. My account number is 1162571

On top of that the internet connect drops for 4-5 hours almost everyday. Sometimes the connection is down for days. I have tried contacted the customer service on multiple occasions. Even though they would promise to send someone over within the next 24 hours first and on escalation promised to send someone within 4 hours of the call. No one showed up. Only after persistent complaints an engineer was finally sent to the location.

When I called the customer service number to complain they did a backend diagnostic and confirmed that the problem was at their end. However when the engineer came in he has no clue about this and blamed the fault on my router. Even on me insisting that the router was fine he was adamant and took it out to get it checked. There were no surprises that the router was all ok. Finally they accepted and fixed the problem at their end. However that fix was short lived as the problem started again. There have 2-3 engineer visits since then. Each time they claim to fix it but the problem persists and is actually worse than it was before.

This issue has prolonged for 3 months now. I have paid for all months without receiving any compensation for the internet down time. They haven't had the courtesy to offer any sort of compensation. The customer service is arrogant and at times even refused to take my complaint because at the time of the call the internet was working and refused to believe me. I had to force them to check their records and see previous complaints regarding same issue with diagnostic checks that they ran to actually make them believe that there has been a consistent problem.