ACT Fibernet Complaints & Reviews

If they have any problem involving the network or technical glitches
they expect me to go out of the way and co-operate even if it means incurring a loss
but if i the customer have any problem act fibernet cant even bend a small rule to undrstand my situation.
services are never provided on time. if they comit 8hrs they always take 24hrs and never do it in 8.
if i am paying i require services as well
i cant...

I have unexpectedly registed fro hungama pro account from act user. I received a bill to pay for 2 months, i paid the bill as they suspended my wifi account and i said them to unsubscribe, but they didn't. I will not pay the bill next month. please help me out, i'm not at all using hungama services either. its so sad that we are users of act fiber. Not only this last time we faced problem regarding wifi for a month...

Hello,

I am an account holder with Act fiber net with INR 1050/month rental package, Since beginning I was facing issues with Internet connectivity and every-time I raised complaint technician used to visit and say fixed, but same store after some days, as it was going ridiculous I have moved to monthly subscription from 6 months, and since almost 10days I was unable to neither connect internet nor able to raise complaint...

I had subscribed 50mbps and paid six months advace, was promised d-link 850 router. The reality got a basic router after 17days and the download speed is 2 to 10 mbps. Think before you subscribe ACT fibernet....

My account id is 11253318. subscribed for ACT storm 75gb. i was using ACT blaze and 50gb got expired so early by 15 days itself so i upgraded to ACT storm and i face the same problem now. i request act to send me my internet usage details. my mail id is [protected]@gmail.com .and during night time my internet speed is less than 3mbps. i did speed test for 4-5 times and i found the same results. and for every 2 hours i need to log in to...

I had subscribed for a new connection on Jan 10 through a sales representative by paying an amount of Rs. 15, 120 through cheque. My User ID is 1367662. I was initially promised that the connection would be installed before 14th of Jan. But, after the amount was deducted, no response from any person till date and the connection is still pending. After repeated call was able to talk to a executive on Jan 14th. Got a reply that the person who...

There is no internet connection from last 36 Hours, I have called customer care more than 10 times but technicians are not even coming to fix this issue. What kind of services ACT is providing. Shame on you that you are cheating with poor service. I am Beam customer but at that time there was no problem, and now they are not even bothering to fix the problem. Check the screenshot of customer care message... what kind of service is this......

Hi, We have applied for a broadband connection on 30th Nov 2015 at Chennai.Our CAF number is 89935.After so many followups also, connection is not yet provided.Kindly take action to return the money or commission the broadband....

I have paid for the plan of 10Mbps but they are providing just 1Mpbs, such a big fraud and cheaters. Kindly do justice for the loss incurred....

I booked ACT broadband connection (CID1357995) documents were submitted on 29th. I was promised installation within 24 hours. The application was confirmed and the message mentioned installation within 10 days. A team visited on 31st to install, but could not locate ACT network point. After repeated follow up with the sales, called customer care on 7th, who promised solving the issue within 24 hrs. I get a message on 8th Jan that...

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week...

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week...

As per the ACT advertisement of referral scheme on introduction and activation of account the person referring would be given 2 movie tickets in 2 weeks. It has been over 3 months and I have not received what was promised over and above I have reminded and asked them about the same and have been promised that it will be resolved soon but no action has been initiated. They have no records of my requests and all the calls made to them have...

The worse ever service i have seen, and such a sick people, the call 100 times for the payment but dont even respond to the complains. i have registered n number of complaints but my problem is not resolved. My account # 860064, i have slow internet or disconnect problems, this would me my last complaint and will with draw the services if not responed please email back to [protected]@gmail.com Account # 860064 date of complaint...

MY A/C NO.1266317( In the Name of S.MANOJ SRIVATSAV) .My Internet connection was cut without no reason on 09.11.2015. I tried to register a complaint with ACT FIBRENET, CHENNAI, in their Phone No.[protected].But always their line dead.I finally made complaint on 12.11.2015.After several complaints since I was not satisfied with their service I told them to disconnect it immediately & refund the amount paid by me in advance.They disconnected...

As i done a recharge of 1200 for paying the bill to my wifi connection on 15 thy sept from HDFC debit card, so i recharged to pay tm for 1200 once so amount deducted of 1200 from bank and reflected in pay tm, so from pay tm wen im making payment to ACT fibernet the amount dint get recharged, so again i recharged 1200 to paytm from hdfc bank the amount reflected in paytm and i done the recharge to ACT fibernet so recharge was succesfull, so...

Applied for New connection on 19/12/2015 and paid RS 4100/-. New account opened[protected] and new ticket([protected]) registered. But broadband has not been installed till date. Initially he agreed to install on next day 20th Dec. But later Sales person told me there is some issue with ports in my building which will be resolved 23 dec after that connection will be installed. I wasn't in hyderabad from 24th Dec, so I asked him to install...

Hii, i have given a request for reshifting of my connection and the beam fiber has took 3 days till date but the issue is not sloved. The call center guys only update the ticket but they dnt help... kilndly help in this...

Why does the centralized customer care number of Hyderabad is Busy always?? this is the first time I heard a busy tone for a customer care number and that too from a service provider whose service are prompt in Visakhapatnam which weighed me to take the connection from them....

I have been using Beam/Act fiber from current location since more than an year(since Nov 2014). On 12Dec2015, I was not able to access internet, so when contacted was asked first to place a request for connection shifting to current address. Though I have been using internet from this location I was not able to understand WHY I WAS ASKED TO PLACE A REQUEST FOR CONNECTION SHIFTING! Getting compramised, I have placed a request for connection...