ACT Fibernet Complaints & Reviews

Act Fiber net (Beam Telecom) is having internet issues every month, the customer service is very poor, no help from the Act fiber net in-spite of numerous complaints the issue keeps reoccurring every month, did complain each time to tech support but no proper resolution
The router name and passwords keeps changing often, a lot of router issues, intermittent wireless issues, the Act fiber net (beam telecom) officials are least bothered...

A simple port activation was needed as there was an existing act wore available. For this they ask for 500 ra that is same charge for new connection where a lot of installation is needed.

And not just the charges they have taken two weeks to get it done becaue there customer care didn't raise i ticket in the first call and it had to be done a week later. One rep says you can pay for transfer after activation of internet and...

We are facing a problem with our Internet since 10days. We tried calling the customer care but it's just telling us that the line is busy. We are getting no response from them. This service is not satisfying at all. It's really urgent and we want the internet connection to buy fixed as quick as possible. I hope you would take a proper action on this issue....

I stay at sai raghava enclave, chanda nagar, hyerabad.
I have raised a complaint saying my internet is not working on tuesday and a ticket has been raised for the same. On wednesday a guy named prabhanjan called me and said, there is a cheque clearance issue with the society and it will be resolved by the evening.
There was no call or no update that day and even the following day. When i called customer care, they created another...

My act fibernet account number from hyderabad is[protected]

Internet is not working since last 3 days and i'm not able to contact the customer care.
Its always busy. I would have called more than 100 times on[protected] but it always says busy starting from 7:30 am till 11:00 pm.

I never faced this worst customer service . I paid around 100 rs for call charges. Please first improve the customer service...

My fup of 60gb got finished within 12 days of installation on 1 may 2016 without downloading or watching videos at high quality and also without downloading any hd content. So please rest my fup as soon as possible. Within a few days. My username :11140690 and
Account id:1141012. I don't know how my fup of 60gb got finished please help me out with this problem...

ACT Fibrenet's Internet service is pathetic. I do not have access since 10 days despite constant complaints. Whenever we complaint they issue a ticket and then just send a message saying that the matter is closed as the complaint is resolved.
They collect their payments 6 monthly in advance and then do not bother whether the internet access is there or no. When they were BEAM Cable the service was much better.
They can contact...

Hi

I wanted to raise a complaint against act fibernet banaglore, my account is registered with mobile no [protected] during my arrangement with act they had informed me that post my relocation to areas with no act coverage they would refund my balance and with that agreement i had paid a full 6 months advance.

Now they are not agreeing to the request and suggesting that i transfer that amount to my relatives...

I wanted a connection for two months as I will be moving out of city post two months, a technition came for verification and I told him that I shall be using net only for two monrhs, but he said that connection can be provided only if I use the same for minimum three months. I did call the customer care and cross checked but was told that there is no such restrictions for connection and awaiting an update from ACT.
Also the technition...

Internet is not working in our house at Nizampet village since 4 days, we have raised complaint regarding this 4 days back but there is no response from them, and the worst thing is that I am not able to connect to customer care number[protected] and I can only able to hear when I call to that number is that the number is busy on another call. They told that they will get back to us within 18 hours but no one came to solve the issue...

My act fibernet account number from hyderabad is 862566

Internet is not working since last 3 days and i'm not able to contact the customer care.
Its always busy. I would have called more than 100 times on[protected] but it always says busy starting from 7:30 am till 11:00 pm.

When i tried to chat with a live representative, he simply ends the chat without messaging. Very rude and disgusting service...

I have been trying to reach these for 4 days now and no one has given a flying about a customer's issue. I have submitted 4 complaints since then. They said that they will respond in 8 working days.In this era, such a response time is ridiculous. These cheap dont want to increase the size of their customer care team. I hope they are wiped out of hyderabad soon.

If there is a rare chance beam people seeing this, my number...

Misleading customers with referral plans and free vouchers. pathetic service.
been more than 72hrs nobody has got in touch with me.

I referred my cousin for a new connection and as per the scheme should have received free movie tickets or food voucher. Its been 8days since the new connection still no tickets or voucher.
I placed a request for the same on 6th may 2016 still nothing. Nobody even contacted me.br...

Warning!!! Don't opt for beam telecom.. One of the worst service i have ever experienced.

They ask us to call their support and we will be in line for so many minutes sometimes it will go till 10 minutes wasting our valuable money and time but it wont connect. Why the hell there is no toll free number or call back to the customer service???
Its a act of wasting people's money since there is no other leading internet...

My act fibernet account number from hyderabad is[protected]
Internet is not working since last 2 days and am not able to contact the customer care.
Its always busy. I would have called more than 100 times on[protected] but it always says busy starting from 7:30 am till 11:00 pm.
Dropped a message to 56677 but there is no response there as well.
Also submitted the complain from their webpage but still no update....

Greetings,

I am writing this complaint after 5 months of continuous fake promises and harassment done to me.

i have registered numerous complaints regarding battery back up when power cuts off, they close complaint within 24 hours and say they tried to call me and i disconnected the call.

i have made numerous complaints regarding the same and now i am hopeless on this issue will ever get resolved...

I have been chasing them about inflated download usage for a week now and they have been not been giving me concrete responses. Nothing clear cut, won't give me the usage details they promise and neither do they reset my FUP. At this rate, it looks like ACT hardly provides 1/3 of the promised FUP usage before strangling users to measly speeds in an attempt to boost sales of their add-on data packs.

ACT is cheating customers...

The lan connection cable got split due to climatic conditions, as there where heavy rains, i tried calling the local agents and they are not even attending the calls, this is very rude on there part
I have been trying to contact them since two days and they are not at all responding
I hope at least now the problem is taken seriously and resolve it as soon as possible...

I have raised a complaint regarding no connectivity on 1st of this May.
The issue has not been resolved yet. Every time I call the service desk I get a reply that they are updating the case status with the issue, but there is no progress.

The escalation desk is all together a different game.
They have this script given to them that they will take up the issue personally and will get back to you in 12 hours (I...

I was not able to get net connection since this morning.pls do the needful at the earliest n your customer care numbers are never be reachable so cant give any complaints.I am in a need of net connection urgently as i do my office works and lots of things from home.if you cant resolve it at earliest i may have to think of any other providers.Hope you understand the urgency of the matter....