ACT Fibernet Complaints & Reviews

Hi i am srikanth. I have took internet connection from act corp, formerly known as beam telecom. I use package of 10 mbps / a-max 650, in which i get 50gb of data to use with 10mbps speed, post complete i would get normal speed. My internet usage of 50 gb was completed by 16th april for april month. They have showed me usage of 10gb extra within 10days. This is pure cheating to customers. Please look into this, they should pay me fine for doing this. One more thing is that when internet is not working due to issue from there end, they will not reduce the package price (Rent/bill amount)..

Hi Team,

This is bring to your notice. I have been using internet new connection from 10th May'16 onwards and paid 6 months bill payment at the time of before installation only (Amount given to your representative 2 days before the date of activation along with KYC docs).

From past 1 week onwards am getting an issue while connecting internet it shows the symbol of connection in my laptop but no access for search engines.

Hence i request to kindly resolve the issue by tomorrow morning hours or else please refund the whole amount whatever i paid.

Note: Regarding the service/dialing to customer care no it gets continuously busy tone but no one got connected to convey my issue. While getting new connection also i faced the same issue and my problem solved by my friend (Existing Beam Customer) and he has given the representative no & then i got new connection - Its too WORST situation.

Today from my registered mobile i sent SMS to [protected] but no one contacted me as of now.

Here are the details:

Account Number is[protected]
User id is premkumar.[protected]@gmail.com
Ticket details for your reference
Ticket No:[protected]

"Beam company think we are the market leaders but you people need to improve services areas also for fast resolution to customer".

Regards,
Prem Kumar Peddi
M:[protected]

I have paid for my reset of FUP. Yes the website shows that my FUP has been reset and the data is going down, but the speed is utter rubbish. I have paid for 40 mbps plan and the download speed is around 2 mbps. When I tried to reach customer care 'the user you are calling is busy'. Where will a customer care number respond as busy ? I have tried to chat with them, where an irritating human-automated response will be given. ' We shall contact the team and send an email'. I would like to terminate my connection and get a refund over my bill.

I lodged a shifting request two weeks ago in the portal. When i called on june 06, 2016, they told me they did not get the request and they are taking the request. I asked them to resolve it as soon as possible. Because, i know that, the physical connection already exists in my new place. So, asked them to move the connection by that day. Someone from the customer care assured me that they will be working on it and the connection will be shifted by 6 pm.

I got no calls from anyone. I called the customer care again and they again told me that they will work within 48 hours. I got a call on june 07, 2016 morning and they again assured me that the connection will be shifted by this evening.

Now after 6, when i called them, they again told me within 48 hours my issue will be resolved.

I already lost 2 working days due to their irresponsibility.

I am frustrated with them.

Many more customers are also frustrated with their service. Government should ban their license.

We are using ACT internet from last 3 years. Account holder is my husband and he want to change the account holder name to my name. For this reason, we reached Chandanagar ACT customer care center and my husband provided a NOC "No Objection" letter also for the same on 3rd May, 2016. Till now we haven't received any update and even June bill also generated with no change. When I call that center they informed me that I need to pay extra installation charge only to change the account hold name. This is not at all fair. Requesting you to respond to this immediately. Thanks

I have been using beam (act fibernet) internet connection from last 5 months. Internet has been disconnected from the last one week, every time I call tried calling it is busy. Luckily the line has been connected yesterday and i have raised a ticket. As usual I have received a ticket number #[protected], and replied issue will be resolved in 24 hours, and its been 24 hours I don't even receive any call back from any of the executive. Again I tried calling to the customer care number[protected], got a reply that, they have made it as high priority. Even now after making high priority didn't received any call back from any of their executives. I think I had made a mistake of taking 6 months plan and paid all the money at one time, so they know there is no option to discontinue from their network.

And I have lost my income which is generated from the last one week which is around Rs. 20, 000 and wasted my money worth Rs.2800 spending on their internet.

Please take some action on them.

My name is shamseer with UID:11412529. You may read the details regarding my issue in the below link which i posted in comsumercomplaint forum on 29th april.
http://www.consumercomplaints.in/beam-telecom-act-act-fibrenet-chennai-c1276117: On making numerous calls, the executive came and collected the documents on 30th may. Post that, i got two sms stating your account is activated and ebill generated. Below is the screen shot attached. Worst support i ever faced. Lost hope and planning to switch over to some other provider.

My act a/c number is 1496970.
I applied for a new connection on 26th may 2016 by making the required payments. It was promised that the connection will be activated by 30th may.
Its more than 10 days and till now the connection has not been activated. The person who took my application is dipankar, with act employee id 18382. I have called him several times regarding the issue. But of no use.
Engineer in charge of my connection with mobile # [protected]. I have called this number at least 15-20 times in the past 1 week. He keeps giving silly excuses and totally un-proffessional.
I tried to reach the helpdesk. They just log a ticket and ask to wait for 3 days. I have not received any response till now.

Its a shame on act for pathetic service even for a new connection. I would like to cancel the connection if it is not done in next 2 days

Hi, I have tried to pay the due amount of my broadband connection on 10th May, 16. First payment was failed as I paid through mVisa option which Act Fiber portal had. But amount has been debited and never credit neither to my broadband account nor bank account. I have been calling customer care almost 3-4 times a week and seems no one is interested to resolve this issue. Am really bored of explaining my situation to everyone in customer care and they take a complaint, rise ticket and ticket will get closed in a day or two without any resolution and without notifying me. Everytime I request them to call me but hardly twice they did call me which is really frustrating. The way customer care is behaving is like am asking internet connection for free and kept under low priority. I have wasted hours of my time and money in calling them but till today no resolution yet. All i get message from them is one request raised and another is request closed message. Not sure long I need to call them more? will they give money back what I have wasted in calling them? am not happy at all..

My account id :[protected]

Iam vikash Bhorale. Iam using Beam since last 3 years. and nowdays iam experiance to worst service. I daily call them and they ask 24hrs time. it has been 11 days but still my issue is not resolved.And their CC is not toll free daily iam wasting 50rs on call.but still i had not got any resolution.
Excutive like Pratap, Saurab, Ali, Manikanth all are waste things sitting their. and they home excutive Mahendra is too rubbish and senseless person remove him as soon as possible.
Registered Email:[protected]@gmail.com
LEt us hope any hope from u.

I have taken the ACT fibernet connection in may month ie., on 19/5/2016. The connection i have taken is 650 plan @ 10 Mbps speed, which i never got. Instead my 50 GB was shown utilised till 29/05/2016, which is ridiculous, as i use net only for 3-4 hours daily.This is completly insane because i have been daily complaining to customer speaking to them on Mobile daily for 30 - 45 mins, wasting my money. 1st 650 p.m. plus this additional 150, its such a fraud this company has been doing, i request consumer forum to look after the issue & get the company closed as soon as possible, because the company doesn't seem to a be responsibe one, i request to get my complete refund the amount !

I am facing frequent internet disconnection from last 3 months with ACT Fibernet. I have raised a lot of complaints with customer care and there is no permanent solution for my issue. The team who are working are least bother about us and they are not responding properly.

I spoken with senior person Sirish(Supervisor for customer care), He says from next time on wards you will not get any issues and provide a permanent solution.

I told him I recorded the call and please say it same words as you said earlier then he cuts the call.Very worst customer care responses till now.

Take this as complaint and providing permanent solution for my issue is really helpful.

Account No.[protected]
Name: R Anuradha

I am facing frequent internet disconnection from day 1 with ACT Fibernet. I have raised a lot of complaints with customer care and there is no permanent solution for my issue. The team who are working are least bother about us and they are not responding properly.

Because of this issue, I have lost income of more than 3 lakhs and also more valuable projects. I have mentioned the same every time while communicating with customer care. They are not at all listening my words about this.

Even if I get the internet connection today then it will be disconnected tomorrow. It is happening all time.

In case of bill, they told that the bill will be adjusted only if there is no internet connectivity for more than 3 days. In my case there is no internet for 2 days and connection will be there at 3rd day and again no internet for 4th day. It continues like this from day 1 to till today. It is really sounds not ethical business.

Take this as complaint and providing permanent solution for my issue is really helpful.

Dear sir,
I changed from reliance to act fibrenet internet because of the compulsion of act fibernet as the local vendor had sold it to act. I told them very clearly that i work from home and cannot afford to miss the internet. They promised me that the internet will be back next day evening. I started recording their commitment over the phone as i did not trust these people. They made me wait for 3 days and i could not work from home because of which i ideally lost around 3000 rupees as loss of pay. Sir, i have all the recordings from the agent who kept telling, it will happen now it will happen in the afternoon etc. They made me wait for 3 days.
How can i be reimbursed for this loss? I give my number if anyone has to contact me from your end. [protected]

Our broadband connection was not working since 29th afternoon. I had tried calling on tollfree [protected] but the number was not working. I tried calling on[protected] also, it was ringing, but no one attended the call. Yesterday morning, i called and registered a complaint number [protected]. I was assured solution within 24 hours. Till now, i have not received any response from act team or any service person. Request you to kindly look into this
N raj sekhar
[protected]

Dear Sir, I have availed ACT Fibernet services from May-2015 till May-2016. This month I have switched to other provider and raised a request for disconnection with ACT. BUT, today, I have received a invoice due from ACT for service fee for next 6 months. This is unfair. Why should I pay the service charges for next 6 months, when I have requested for disconnection already? No one from ACT has approached me before generating INVOICE for next 6 months.

This is very much disturbing and I am feeling pressurized due to their billing actions without informing or discussing with me.

I have ordered a new connection on 15th may i. E. 2 weeks back on act broadband through live official chat on website. I have inquired whether the connection in my area is available or not. They confirmed me its available and promised me to provide the connection in 2 days, believing the i have disconnected my current connection which is a long hectic process to reconnect. They haven't contacted me since then. So i again contacted them on live chat after few days. They least cared about previous request and again registered for a new connection & promised again to provide connection in my area. I waited for their call and had chat with them yesterday. They denied providing me the connection in my area saying local cable operator is not allowing. I was shocked to know when i ordered connection on act, why should i take permission at local service provider. They should provide the needed for local service provider for connection as they promised to the customer. I requested d same to the executive and he replied that he would pass on to higher executives and contact me again. They ignored d customer again, so i called them and spoke with their representative, again he repeated the same regarding local operator not providing. Over d top he's forcing me to accept that act representative contacted me on may 19th. I can open debate.. They didn't even call me a single time. Am asking a simple question. When they know there is a local service provider issue, why they kept me waiting 10 days and promised me. I have disconnected my connection and there is loss of work. I insist its act responsibility to provide the needed for local service provider or why advertise on tv when they cannot fulfill promises and waste customer time.
Previously when i complained about this, act representative just inquired my contact number and never replied... so stressing my contact number
u can contact me on [protected]

Dear Sir I regret to say the very poor services towards customers at Mogalrajpuram, Vijayawada (A.P) Though I have requested the concerned staff ib the chair for Confiration on[protected] at 11.38 matter of 5-10 minutes of work they doesnot cares inthat seat chats with their collegues on third day I have been to Mogalrajpuram office i.e.on[protected] concerned lady in the chiar bluffs that service engineer on rest yesterday but latter I enquired that concerned service engineer signed ON & OFF register. In this way we are getting irregular replies from that lady receptionist Doesnot cares customers This for your kind information and nessasary action agaist concerned SAI KUMAR.61-14-13 Siva Sankar Road Vijayawada 13 (A.P) Cell No [protected] ACT Users Name 11100181 & ACT user ID 1117248

I am a medical transcriptor from home, it is an online job one can think how much net support can be expected for an online job work home based. Last week, i have suffered a lot due to net unavailability. When i called the customer care[protected]. It was kept busy tone or engage tone. It is not a new thing as i have noticed and might all the customer know that whenever actfiber company have server or technical problem. They will keep the customer care on hold and after rectification of their service. The customer care call centre will start running. Okay, there will be technical problem or etc. But, the company's first duty is to intimate the customer about the interruption. It was not done. I faced a lot problem. I was in a state of losing job. Now, today after one week our great people from act fiber called me and asking "u r having problem with actfiber we are there to rectify".

Act, beam telecom is one of the worst internet service provider who steals your confidential information on your computer. I would like to complaint about the same with higher official who screws them up or controls them to protect the consumers. They are very bad in their service. They hack the system and information.

When i try to develop a confidential project, they are stealing the data and trying to black mail by controlling my computer. They are doing distributed dos attacks on my system to not work on the project.