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ACT Fibernet Complaints & Reviews

www.actcorp.in

2.8

Updated: Dec 8, 2025

Complaints 4562

Resolved

2327

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2235

Good! ACT Fibernet values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ACT Fibernet step up their efforts to fully resolve all complaints 👍

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ACT Fibernet reviews & complaints page 173

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Address: Hyderabad, Andhra Pradesh

Website: portal.actcorp.in/web/hyd/home

I have taken the ACT fibernet connection in may month ie., on 19/5/2016. The connection i have taken is 650 plan @ 10 Mbps speed, which i never got. Instead my 50 GB was shown utilised till 29/05/2016, which is ridiculous, as i use net only for 3-4 hours daily.This is completly insane because i have been daily complaining to customer speaking to them on Mobile daily for 30 - 45 mins, wasting my money. 1st 650 p.m. plus this additional 150, its such a fraud this company has been doing, i request consumer forum to look after the issue & get the company closed as soon as possible, because the company doesn't seem to a be responsibe one, i request to get my complete refund the amount !

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 3, 2016

Verified Support

Dear khadeer pathan,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

K

khadeer pathan

from Coimbatore, Tamil Nadu

Jun 6, 2016

Customer ID :[protected]
I cannot waste my time and money further, refund my amount, as early as possible !
I'll try to switch to other company!!!

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 6, 2016

Verified Support

Dear khadeer pathan,

We regret the inconvenience caused. Please be assured, we will get in touch with you.

Warm Regards,
ACT Fibernet

K

khadeer pathan

from Coimbatore, Tamil Nadu

Jun 7, 2016

Seems like ACT is having some fun with customers by fooling them around, This is 8th day since my complaint has been given, no action has been taken. Absolute stupidity.
Please refund my amount, your company is a Fraud !!!

K

khadeer pathan

from Coimbatore, Tamil Nadu

Jun 8, 2016

This company needs to be shut as early as possible, maybe a protest against this company is a good idea.
No response whatsoever from the company. Will gather as many people as possible, and try to start protest very soon.
I request consumer forum to support customers in this protest !!!

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Address: 500018

Website: actfibernet.in

I am facing frequent internet disconnection from last 3 months with ACT Fibernet. I have raised a lot of complaints with customer care and there is no permanent solution for my issue. The team who are working are least bother about us and they are not responding properly.

I spoken with senior person Sirish(Supervisor for customer care), He says from next time on wards you will not get any issues and provide a permanent solution.

I told him I recorded the call and please say it same words as you said earlier then he cuts the call.Very worst customer care responses till now.

Take this as complaint and providing permanent solution for my issue is really helpful.

Aug 6, 2021

Complaint marked as Resolved

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 2, 2016

Verified Support

Dear Kishore Padmanabhuni,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh, 502319

Website: portal.actcorp.in

Account No.[protected]
Name: R Anuradha

I am facing frequent internet disconnection from day 1 with ACT Fibernet. I have raised a lot of complaints with customer care and there is no permanent solution for my issue. The team who are working are least bother about us and they are not responding properly.

Because of this issue, I have lost income of more than 3 lakhs and also more valuable projects. I have mentioned the same every time while communicating with customer care. They are not at all listening my words about this.

Even if I get the internet connection today then it will be disconnected tomorrow. It is happening all time.

In case of bill, they told that the bill will be adjusted only if there is no internet connectivity for more than 3 days. In my case there is no internet for 2 days and connection will be there at 3rd day and again no internet for 4th day. It continues like this from day 1 to till today. It is really sounds not ethical business.

Take this as complaint and providing permanent solution for my issue is really helpful.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 3, 2016

Verified Support

Dear Name: R Anuradha,

We apologize for the inconvenience caused, we will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: 560077

Website: ACT FIbernet

Dear sir,
I changed from reliance to act fibrenet internet because of the compulsion of act fibernet as the local vendor had sold it to act. I told them very clearly that i work from home and cannot afford to miss the internet. They promised me that the internet will be back next day evening. I started recording their commitment over the phone as i did not trust these people. They made me wait for 3 days and i could not work from home because of which i ideally lost around 3000 rupees as loss of pay. Sir, i have all the recordings from the agent who kept telling, it will happen now it will happen in the afternoon etc. They made me wait for 3 days.
How can i be reimbursed for this loss? I give my number if anyone has to contact me from your end. [protected]

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 1, 2016

Verified Support

Dear Primith Thomas,

We apologize for the inconvenience caused. We will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 2, 2016

Verified Support

Dear Primith Thomas,

The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh, 500084

Website: ACT Fibernet

Our broadband connection was not working since 29th afternoon. I had tried calling on tollfree [protected] but the number was not working. I tried calling on[protected] also, it was ringing, but no one attended the call. Yesterday morning, i called and registered a complaint number [protected]. I was assured solution within 24 hours. Till now, i have not received any response from act team or any service person. Request you to kindly look into this
N raj sekhar
[protected]

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 31, 2016

Verified Support

Dear krvrraja,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 1, 2016

Verified Support

Dear krvrraja,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Ranga Reddy, Andhra Pradesh, 500049

Dear Sir, I have availed ACT Fibernet services from May-2015 till May-2016. This month I have switched to other provider and raised a request for disconnection with ACT. BUT, today, I have received a invoice due from ACT for service fee for next 6 months. This is unfair. Why should I pay the service charges for next 6 months, when I have requested for disconnection already? No one from ACT has approached me before generating INVOICE for next 6 months.

This is very much disturbing and I am feeling pressurized due to their billing actions without informing or discussing with me.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 31, 2016

Verified Support

Dear balaji paidy,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

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Address: Rangareddy, Andhra Pradesh, 500097

Website: www.acttv.in

I have ordered a new connection on 15th may i. E. 2 weeks back on act broadband through live official chat on website. I have inquired whether the connection in my area is available or not. They confirmed me its available and promised me to provide the connection in 2 days, believing the i have disconnected my current connection which is a long hectic process to reconnect. They haven't contacted me since then. So i again contacted them on live chat after few days. They least cared about previous request and again registered for a new connection & promised again to provide connection in my area. I waited for their call and had chat with them yesterday. They denied providing me the connection in my area saying local cable operator is not allowing. I was shocked to know when i ordered connection on act, why should i take permission at local service provider. They should provide the needed for local service provider for connection as they promised to the customer. I requested d same to the executive and he replied that he would pass on to higher executives and contact me again. They ignored d customer again, so i called them and spoke with their representative, again he repeated the same regarding local operator not providing. Over d top he's forcing me to accept that act representative contacted me on may 19th. I can open debate.. They didn't even call me a single time. Am asking a simple question. When they know there is a local service provider issue, why they kept me waiting 10 days and promised me. I have disconnected my connection and there is loss of work. I insist its act responsibility to provide the needed for local service provider or why advertise on tv when they cannot fulfill promises and waste customer time.
Previously when i complained about this, act representative just inquired my contact number and never replied... so stressing my contact number
u can contact me on [protected]

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 31, 2016

Verified Support

Dear sai sreekantt,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

S

sai sreekantt

from Pedana, Andhra Pradesh

Jun 1, 2016

its almost two days...nobody called me

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Address: Krishna, Andhra Pradesh

Dear Sir I regret to say the very poor services towards customers at Mogalrajpuram, Vijayawada (A.P) Though I have requested the concerned staff ib the chair for Confiration on[protected] at 11.38 matter of 5-10 minutes of work they doesnot cares inthat seat chats with their collegues on third day I have been to Mogalrajpuram office i.e.on[protected] concerned lady in the chiar bluffs that service engineer on rest yesterday but latter I enquired that concerned service engineer signed ON & OFF register. In this way we are getting irregular replies from that lady receptionist Doesnot cares customers This for your kind information and nessasary action agaist concerned SAI KUMAR.61-14-13 Siva Sankar Road Vijayawada 13 (A.P) Cell No [protected] ACT Users Name 11100181 & ACT user ID 1117248

Aug 6, 2021

Complaint marked as Resolved

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 30, 2016

Verified Support

Dear saikumars,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 31, 2016

Verified Support

Dear saikumars,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] & helpdesk.[protected]@acttv.in

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh, 500072

Website: actfiber

I am a medical transcriptor from home, it is an online job one can think how much net support can be expected for an online job work home based. Last week, i have suffered a lot due to net unavailability. When i called the customer care[protected]. It was kept busy tone or engage tone. It is not a new thing as i have noticed and might all the customer know that whenever actfiber company have server or technical problem. They will keep the customer care on hold and after rectification of their service. The customer care call centre will start running. Okay, there will be technical problem or etc. But, the company's first duty is to intimate the customer about the interruption. It was not done. I faced a lot problem. I was in a state of losing job. Now, today after one week our great people from act fiber called me and asking "u r having problem with actfiber we are there to rectify".

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 30, 2016

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh, 500083

Website: portal.actcorp.in

Act, beam telecom is one of the worst internet service provider who steals your confidential information on your computer. I would like to complaint about the same with higher official who screws them up or controls them to protect the consumers. They are very bad in their service. They hack the system and information.

When i try to develop a confidential project, they are stealing the data and trying to black mail by controlling my computer. They are doing distributed dos attacks on my system to not work on the project.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

May 30, 2016

Updated by arunnl Act fiber net creates issues online everyday. They stop all the processes that are intended to work with. They simply close all the applications that you work with. They dont even connect us with customer care to register the complaint.

It is mere waste of time and money to use their internet. They disturb all the focus that is intended to work, they deviate and disturb all the time to just satisfy their ego.

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A

arunnl

from Hyderabad, Telangana

May 30, 2016

No rating at all. One of the best worst internet service provider in the market.

ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 30, 2016

Verified Support

Dear Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh, 500057

Website: www.actcorp.in

Hello Act group,

I need my complete data usage details.

Account ID : [protected]

I'm using 100 Mbps plan I get 200 Gb, whole 200 Gb exhausted with 15 days o[censored]sage, that means you people calculating both upload and download data.

I feel something fishy is going on here, because yesterday (27/05/2015) I have reset my FUP due to some urgent file download I have paid 234 Rs and I got 26 Gb data, I kept 24 Gb file for download after downloading 20 Gb I have received a message that is my Fup has reached 100% when I checked the download speed it decreased 100 Mbps to 4 Mbps.

Today again I reset My Fup I have paid 177 Rs and I got 19 Gb again I kept the files for download after downloading around 8 Gb I have received a message that my FUP has reached 100% usage.

Now again i have 177 rs I need to check now.

I don't understand what is happening here. I feel that some kind of cheating is going on here.

I'm planning to file a FIR on ACT I have been cheating by you people from the past 2 years, I have been paying around 13k for 6 months plan.

I need my complete data usage asap.

Act Broadband...the worst network ever and big a scam

Regards,
Rajesh Yandra
Freelance Journalist.
[protected]

Oct 10, 2016

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

ACT Fibernet Customer Care's response Dear rajesh yandra,

The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.

Regards,
ACT Fibernet Hyderabad

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 29, 2016

Verified Support

Dear rajesh yandra,

We will look into this issue and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

J

Joseph Anand

from Bengaluru, Karnataka

Sep 8, 2016

They are doing the same to many of its customers. I too am a victim

Acc 10578865

ACT Fibernet Customer Care's response, Sep 8, 2016

Verified Support

Hi Joseph,

We are sorry for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh, 500049

Website: Www.actcorp.in

There has been no internet connection for me since 2 weeks. When i call the act fibre customer care, the say the same thing over and over again "please give us 48 hours.. We understand.. There was fibre cut issue in your area.. Sorry fo inconvenience.." blah blah blah!! What is the problem!! For 2 weeks?? What are they digging?? A tunnel into china?? No other internet provider takes this much time to solve a problem!!

The highlight is the way the act fibre technicians handle this. They dont call back!! Even after 2 weeks, i am yet to receive a call from them! And since i luckily saved the number, i keep calling them but they dont answer!! I was preparing for lawcet exam, and i couldnt ude my own internet!! Its just not accetable!! The worst internet povider in the history and probably for the next century too!! The worst!!!

Aug 8, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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T

Tripti Pvs

from Mumbai, Maharashtra

May 28, 2016

The WORST customer service ever!! No call back and no response!!

ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 29, 2016

Verified Support

Dear Tripti Pvs,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh, 500081

I along with 4 colleague have been using beam services for the last 3 and half years .The account was registered with the name of one of our colleague who shifted to Pune and now we want to change the account holder name with other colleague name i.e. in the same location and same address. When I called to the customer care they are saying I need to pay installation charges again and need to take a new connection at the same address and for already existing setup.
As this is my second complain, reason was, I couldn't see any reply(except asking registered mobile number and id) from them when I posted my first complain.
Registered Number:[protected]
Customer Id: [protected]@gmail.com

Aug 8, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 27, 2016

Verified Support

Dear saket,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 13, 2016

Verified Support

Dear saket,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

Warm Regards,
ACT Fibernet Hyderabad

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Address: 500089

Website: portal.actcorp.in

I have an act fibernate connection and yesterday it went down. I called the customer care, they kept on telling, "we are looking into the issue". It's one day and we do not have the connection. We use this connection heavily. They are not acting on this issue.

We need this connection for lots of work and when this gets down, we get issues completing our work stuffs.

Aug 8, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 26, 2016

Verified Support

Dear Palash Kanti Kundu,

We regret the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh, 500089

Website: Www.actcorp.in

#actfibernet one of the worst internet service provider, i regret to take this network... My internet at home is not working from 19th may, when contacted (Btw customer support is not 24/7) on 20th may morning 8am they said 24hrs, same evening was heavy storm and in my area manikonda, there was power cut till 22nd may, i understand there can be some wire disconnect bcoz of storm and this may take some time to fix (But will it take 6days or more?)... Anyways we got power on 22nd evening, good job electricity department 👏 and ghmc for cleaning the mess so fast... But no internet till today... Disgusting 😈

I escalated, spoke to the supervisor multiple times and without resolving my issue they closed my escalation ticket, and when asked very royally he says with us no ticket shud be open more than 48 hrs 😵 which means without resolving the issue they can close the ticket.. Oh wow, is this the service you provide? Horrible, pathetic service #actfibernet.. When electricity board can work and fix the power issue in just 2days, cant you guys #actfibernet fix internet issue? Very irritating, annoying... 😈

Ticket #[protected] this is not resolved and got new ticket num [protected]

Ticket no[protected]is being closed.In case the issue is unaddressed/unresolved, you can escalate it to us, by just forwarding this sms to [protected] — this issue is not resolved and i got this sms saying ticket closed

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 26, 2016

Verified Support

Dear Akhosla1,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh, 500097

Website: www.acttv.in

I have ordered a new connection on 15th may i. E. 2 weeks back on act broadband through live official chat on website. I have inquired whether the connection in my area is available or not. They confirmed me its available and promised me to provide the connection in 2 days, believing the i have disconnected my current connection which is a long hectic process to reconnect. They haven't contacted me since then. So i again contacted them on live chat after few days. They least cared about previous request and again registered for a new connection & promised again to provide connection in my area. I waited for their call and had chat with them yesterday. They denied providing me the connection in my area saying local cable operator is not allowing. I was shocked to know when i ordered connection on act, why should i take permission at local service provider. They should provide the needed for local service provider for connection as they promised to the customer. I requested d same to the executive and he replied that he would pass on to higher executives and contact me again. They ignored d customer again, so i called them and spoke with their representative, again he repeated the same regarding local operator not providing. Over d top he's forcing me to accept that act representative contacted me on may 19th. I can open debate.. They didn't even call me a single time. Am asking a simple question. When they know there is a local service provider issue, why they kept me waiting 10 days and promised me. I have disconnected my connection and there is loss of work. I insist its act responsibility to provide the needed for local service provider or why advertise on tv when they cannot fulfill promises and waste customer time.

customer support has been notified about the posted complaint.

May 26, 2016

Updated by Sai Sreekantt M You can contact me on [protected]

May 26, 2016

Updated by Sai Sreekantt M I have updated my contact no. In complain

May 30, 2016

Updated by Sai Sreekantt M ACT Broadband — I have ordered a new broadband connection

2 Reviews
Sa Sai Sreekantt M on May 25, 2016
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I have ordered a new connection on 15th may i. E. 2 weeks back on act broadband through live official chat on website. I have inquired whether the connection in my area is available or not. They confirmed me its available and promised me to provide the connection in 2 days, believing the i have disconnected my current connection which is a long hectic process to reconnect. They haven't contacted me since then. So i again contacted them on live chat after few days. They least cared about previous request and again registered for a new connection & promised again to provide connection in my area. I waited for their call and had chat with them yesterday. They denied providing me the connection in my area saying local cable operator is not allowing. I was shocked to know when i ordered connection on act, why should i take permission at local service provider. They should provide the needed for local service provider for connection as they promised to the customer. I requested d same to the executive and he replied that he would pass on to higher executives and contact me again. They ignored d customer again, so i called them and spoke with their representative, again he repeated the same regarding local operator not providing. Over d top he's forcing me to accept that act representative contacted me on may 19th. I can open debate.. They didn't even call me a single time. Am asking a simple question. When they know there is a local service provider issue, why they kept me waiting 10 days and promised me. I have disconnected my connection and there is loss of work. I insist its act responsibility to provide the needed for local service provider or why advertise on tv when they cannot fulfill promises and waste customer time.
Previously when i complained about this, act representative just inquired my contact number and never replied... so stressing my contact number
u can contact me on [protected]

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 26, 2016

Verified Support

Dear Sai Sreekantt M,

We are sorry to know that your installation has not been completed. Please share your Contact Number, we’ll be happy to look into this for you.

Warm Regards,
ACT Fibernet

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Address: Medak, Andhra Pradesh, 502319

Website: www.actcorp.in

My account number with ACT CORP is 964863
I am facing internet outage since last 15 days and have been following up with ACT customer care, Nodal team and Appellate authority in Hyderabad since day 1, but nobody is responding and nobody is taking any action on that. I also asked them to close the connection and refund my money but that is even not taken seriously. I want to escalate it to higher authority. If anyone could provide me any email ID for escalation that would really help me. I am really frustrated with this poor service.

Aug 8, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

May 25, 2016

Updated by apaspxp This is the standard response everybody gets when any complaint is raised here in this forum. I am yet to receive any communication from you ACT.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 25, 2016

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused. We will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 30, 2016

Verified Support

Dear Valued Customer,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh, 500012

I've been observing intermittent internet connectivity issue in this month i.e. May '16. The customer care and nodal officer number is always busy. I had to wake at 8 AM after doing night shift just to call the customer care. The customer care is worst than ever, the only word they know is "no". Multiple follow-ups and end of the day the issue re-appears. One complaint number, I escalated to the escalation team and to my surprise there wasn't any call back.

On 22nd May, the field engineer claimed that the issue is resolved. Cable from switch till my WiFi router was changed, prior to that amber led was blinking on the router but after the cable change it went off. For second opinion, we tested the connecting the ISP cable to the desktop directly and the error was media disconnected. The service engineer still claims that issue is at my side and not at act fibernet. Just to let you know my desktop isn't from the stone age .. I bought it just couple of years back ..

I just perform a simple test, connected the WAN and LAN port with a network cable and the light was up. this is should be enough proof that the issue isnt with my wifi router.

No even a single ticket was even attempted to resolve within 24 hours, which act fibernet claims as their TAT/ETA.

[protected]
[protected]
[protected]
[protected]

I need someone from the technical team to resolve the issue in 24 hours and refund money for the days internet wasn't working. I'm very frustrated with the torture of customer care and escalation team. Instead of convenient, act fibernet is turning out as harassment .

Aug 8, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 26, 2016

Verified Support

Dear santoshbhati,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 13, 2016

Verified Support

Dear santoshbhati,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

Warm Regards,
ACT Fibernet Hyderabad

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Address: 600087

We got the internet connection on sunday 15-5-16 and we bought the router on thursday 19-5-16.As per your service engineer instruction we tried to contact the person several times from 20-5-16 till today but no one arrived for the configuration of the router.
This is the person we contacted, MR.kannan +91 [protected]
we are waiting for your kind reply as soon as possible.thank you.

Aug 8, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 25, 2016

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh, 500081

I along with 4 colleague have been using beam services for the last 3 and half years .The account was registered with the name of one of our colleague who shifted to Pune and now we want to change the account holder name with other colleague name i.e. in the same location and same address. When I called to the customer care they are saying I need to pay installation charges again and need to take a new connection at the same address and for already existing setup.

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

May 24, 2016

Verified Support

Dear saket1171,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

S

saket1171

May 24, 2016

Customer Id: [protected]@gmail.com
Registered Mobile number:[protected]

S

saket1171

May 25, 2016

can I get update on my issue?

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