ACT Fibernet Complaints & Reviews

My act fibernet account number from hyderabad is[protected]
Internet is not working since last 2 days and am not able to contact the customer care.
Its always busy. I would have called more than 100 times on[protected] but it always says busy starting from 7:30 am till 11:00 pm.
Dropped a message to 56677 but there is no response there as well.
Also submitted the complain from their webpage but still no update. Its such a pathetic service and this is not the first time its happening.

Greetings,

I am writing this complaint after 5 months of continuous fake promises and harassment done to me.

i have registered numerous complaints regarding battery back up when power cuts off, they close complaint within 24 hours and say they tried to call me and i disconnected the call.

i have made numerous complaints regarding the same and now i am hopeless on this issue will ever get resolved...

I have been chasing them about inflated download usage for a week now and they have been not been giving me concrete responses. Nothing clear cut, won't give me the usage details they promise and neither do they reset my FUP. At this rate, it looks like ACT hardly provides 1/3 of the promised FUP usage before strangling users to measly speeds in an attempt to boost sales of their add-on data packs.

ACT is cheating customers by luring them to their service promising attractive FUPs when all one gets to enjoy is probably a third or may be lesser of what they have bought into.

Account number: 11863665

The lan connection cable got split due to climatic conditions, as there where heavy rains, i tried calling the local agents and they are not even attending the calls, this is very rude on there part
I have been trying to contact them since two days and they are not at all responding
I hope at least now the problem is taken seriously and resolve it as soon as possible

I have raised a complaint regarding no connectivity on 1st of this May.
The issue has not been resolved yet. Every time I call the service desk I get a reply that they are updating the case status with the issue, but there is no progress.

The escalation desk is all together a different game.
They have this script given to them that they will take up the issue personally and will get back to you in 12 hours (I know about the script as I've heard the same thing more than 5 times :P)

Why do you provide a connection when you can not provide service when required.

I was not able to get net connection since this morning.pls do the needful at the earliest n your customer care numbers are never be reachable so cant give any complaints.I am in a need of net connection urgently as i do my office works and lots of things from home.if you cant resolve it at earliest i may have to think of any other providers.Hope you understand the urgency of the matter.

My Name is Ramaprasad booked a new Internet connection on 30/4/2016. Your Executive Saikar ([protected])came to our residence and collected Rs.4100/- rs, credit card payment. Another Executive came and put the cable without Router . Ttill now i didn't get any password for my connection and that cable also not yet plugged into the box.
I called may time to saikar but his mobile got switched off.
call up customer care no option for complaint no response on live chat sms many times to [protected] no use Your Customer care center are not giving clear picture.

Please resolve my issue

Thanks
Ramaprasad
[protected]

Inspite of repeatedly calling and following up with the network, act/beam fails to look into our network connectivity issues. We have not been able to get internet connectivity since may 1st 2016, 4 pm and up until now there is no update from the cc team, except for the "we're investigating". It is absolutely ridiculous that even after 24 hours the issue persists, inspite of the fact that the ticket raised by us was of high priority.

Myself shamseer from chennai. My ACT uid is 11412529. I have no complaint regarding service quality of ACT. Its perfect. Assuared bandwidth is provided alltime with literally zero downtime. Billing is accurate. Even they were so kind to to waive off my monthly rental during flood period. The thing is that they dont have a team to cordinate technical support nor a point of contact to escalate the issue to a higher authority. Only place where customer can contact is customer care which is useless. The support team will close your ticket even without calling you. My issue cropped when i want to shift my connection to a new location where ACT service exist. I called up customer care and placed a request in january 2016. Again and again called numerous time, still no one even bothered to call me back. Now its april and still my connection is not shifted. The next door building is having act and they dont have to install the first box( i dont know what they call it). Still no luck. Hoping to get the issue resolved. Regards, shamseer kammoly.

I have taken ACT Fiber net connection on 4th April 2016, when I asked for the connection One of the ACT executive(Gowri Shankar- EMP ID-18007) Came home, He was in so Hurry for the connection and he was not ready to listen to me.
Then finally I did a payment of 1701 rupees for 50GB pack.
Very next day He started saying that because of his mistake he had taken the payment for different application.
After the conversation, He said within 7 days your money will be refunded and I had to Pay for the connection once again. I did that too.
I got the connection activated on 8th April. Till today My money not yet refunded. Those executive and his team lead is giving one one reason daily.

And within 20 days of time 51GB is used. Which is highly impossible. because we hardly stay at home only for few hours.
ACT is the worst service. I recommend not to take ACT Fiber net connection.

Hi, i am arun. My consumer id is 1448219. I got Act fibernet connection on[protected] and from[protected] onwards my speed got decreased. Then i called customercare then they are telling that my 50 Gb git expired within these 18 days. I knows that i didn' t used that much and they are providing some excrl in that the usage also wrong. So many people are complaining regards the same. So please take necessary steps to solve the problems as soon as possible.
Regards,
Arun

We took this act connection in last year december and till now never bothered about the usage. But this month (April'16) when i noticed that 30 gb got consumed with in 15 days, i got a doubt that my wifi has been hacked and so i changed its settings and did an extension top up of 15 gb. I raised a complain with act help desk asking for the consumption details. To my surprise, next day they closed my ticket without providing the details. I called back and reopened the ticket, and again they closed it after 2 days without sending me the consumption details. I had to call the help desk again (3rd time) where they said they've mailed it, i asked them to send it once again and also provided an alternative email too. Its been 4 days now since the complaint has been raised and there is no mail from them. Today again they closed this complain ticket without sending me the consumption details.
Even the extended 15gb got consumed in 10 days which is impossible.

I need complete consumption details of this entire 45gb (30gb+15gb) of the april month.

At my husband's office also they have act service and i'll make sure that they also change their subscriber if my complaint is not taken seriously by act customer care or who so ever is concerned.

My act complaint no. Is: [protected]

We requested for new act broadband connection and initially the executive have come and took the connection amount. Thereafter no one showed up for installation. After prolonged calls a hardware guy arrived and did the hardware installation. After that some one has to come with a power adapter and has to take care of the remaining connection activation part. No one arrived. We went on calling the executive who took connection fee from us. He gave some number and that guy does not pick the phone at all. We tried reaching the customer care and they started saying that they cannot provide the connection and they'll refund the amount. I'm not concerned about the money here.I'll be getting the refund at some point of time. But we wasted a month of our time believing that we'll get connection one day. Should not they be checking the connection feasibility even before taking the connection fee from us? What are the technicians for then? Why we have to waste our time, money and lots of call duration while trying to reach customer care and other related technicians/executives? I want the connection. Not the refund. If connection cannot be provided, I need compensation and apology for dragging things and wasting our time and breaking the trust we put on them.

Username : 11167067
Account ID : 1157293
Subscribed Package : ACT Blaze

There is a serious issue with the stats calculated and provided by the ACT portal, It is impossible for us to exceed the limit of 50GB within 10-15 days a month.

We had taken the ACT BLAZE plan and paid the advance for 6 months. After these six months, the usage stats began to show funny numbers. At first we felt, it was our usage and reduced the amount of internet usage and still the stats would exceed 50GB. We have been facing this issue for the past 5 months and still there has been no solution from the side of ACT Fibernet.

We have changed our wifi password and security settings and tried many ways to secure our wifi, in the hopes that the issue would resolve, but it has not. We had contacted ACT customer care as well as the person incharge of ACT broadband in our locality every month, but they have been of no help.

This month we were out of town for a few days, our modem was switched off and there is no chance of it being used. Yet, on return we get the message that we exceeded the limit! Other tenants in our apartment are also facing the same issue. We are really disappointed with the services provided by ACT FIbernet.

Hi,
I have taken Beam internet connection.initially it was good for speed.but this company is not that much good to provide the service for customer problems.
recently i was shifted my house i raised the request for shifting my internet connection also .but its almost 5 days completed till now nobody responded for my request and when i called to customer support they are saying that we will resolve with in 24 hours.
i really got frustration after repeated calls to Beam customer care.worst service i never ever seen such kind of service.

Regards
suman

What is overall expected?
1. Value time of customer, send prior message what time technician will come along with his name and number, so that appropriate adjustment can be made and ask technician to be punctual. Wasting a day just for technician is not good idea.
2. When issue is raised, provided permanent solution.
3. If internet is not available to customer for more than day, refund.

Details:
I am facing network connection issue, i called customer care number at evening, they registered my request and told me that issue will be resolved in 24 hours. Till next day evening nothing was done, when i called back again then i was told that ticket has been closed. They again re-registered a new request and again told me that it will get resolved in 24 hours. Next day technician called me at 1: 15pm, that he will reach in 15 min, till 2:30pm he didn't come, when i called back, he told me that he will reach in 20 min. He came to my place at 4:30pm. First thing, do these customer care technician value time of their customer, what is expected if customer has registered for complain, then they should be keep on waiting for technician whole day. Most of people here in hyderabad are working, do they think that customer will skip their work waiting for technician.
He did some jumbling, set the network up, when i asked him what was the issue, he answered port is damaged. I asked what did you do, he answered he has used other port.
My internet worked fine for 1 day, next day again same issue. Called back again 24 hours. In this case i was unable to use internet for 3 days, will they return money for that.
Also i am pretty sure he unplugged some other customer internet cable from port, to plug-in mine. Again may be that customer registered complain, so he might have removed mine, to make that customer happy for a day.

The following is an account of a complaint I had posted on this forum on 4th April and also sent mails to ACT. Their appellate authority told me via mail that the issue is closed. However since two days i.e 20 th April onwards I have been getting calls that the bill is pending. Below is the whole story :

I had asked ACT for a new broadband connection at residence. The sales person Mr Kalyan was very quick to come home and fill the form and collect advance cheque for six months. He promised to fit connection by next day. Next day man came at 5 pm rather than the 11am which was promised. He said your cable is not ok and new cable has to be put for our connection. I have complete internal wiring in the house. I said fine I shall get it changed. He said that by tomorrow (March 21, 5pm) your connection will be activated. I said ok. On March 21 early morning I got the new cable put and then called the salesperson(Mr Kalyan) that he could send his person. He said fine, it would be done by 5pm on March 21. Kept waiting till 6PM, no one came. Tried calling up the salesperson and the technician who had come previous day, however no response was elicited.They did not even bother to reply back to my calls. Then sent SMS at about 8PM that if he does not call me withi 5 minutes, then he could cancel the connection. Promptly within 5 minutes someone calls up that he would come within one hour and fit the connection. The person(Pavan or praveen) comes at 9:15 PM, tries to set up the connection and fails. He tells me that the account is not activated at the backend and he would get it done tomorrow(March22) by 9AM. I say ok. Morning I ring up customer care and they say the account is already active. I say that when connection is not installed then how can account be active. So I send them a mail that kindly cancel this connection.
They send a mail back that cancellation is in process.
When account has not been setup how can it be cancelled, I fail to understand.
Anyway, after few days that is today, I recieve an SMS stating that you have a bill for APRIl which is to be paid (Amount Rs 496). This is after mails which state that your account has been suspended.
So this is what you expect from ACT.

This is regarding ACT broadband relocation issue.

- I have paid bill for 7 months ( 6+1 month plan ). Please find attached copy of invoice.

- Now I am relocating from my existing place to new place.

- I raised request to ACT for transferring my connection to new place where I would have to bear additional charges ( Rs 500 ) for setting up connection again. Request No [protected] which was sent to my phone and I can produce documents for same.

- I was informed over call that as ACT is not functional in that area, connection can not be transferred.

Complaint:
=========

1. I request ACT to transfer connection failing which, ACT has to refund money because I will not be using their services any more.

2. I raised query for same and asked ACT to help me out in this matter ( PFA ). I got confirmation for raised query and same had to answered within 72 hours. I have been waiting and it has been more than 72 hours, there is no communication from company.

I have been using act broadband service since one year now and recently i upgraded the plan which gives me a limit of 250 gb usage a month.

My maximum consumption till january 2016 was only 90gb to 120gb a month and i crossed fup (Fair usage policy) on 29th or 30th of every month.

From the time i upgraded to 250gb plan, act does not fail to consume 14gb every day. It was really shocking to see 16gb consumed on the day when there was no one at home and the router was switched off, i called and asked for an itemized download usage.

However i was given the fake usage, i am not convinced of the usage. Today from morning 6 am to 11am i used internet for gmail and two youtube videos and now my usage is over 4gb for that. Youtube videos watched at 240 resolution which is really low.

This needs attention to everyone who wants to go for an act connection. Please check ur usage and raise a complaint if you see any illegal usage.

This service is pathetic and no one answers the complaints, the customer care guys just take ur complaint number and its been 4 days since i have got any answer for my query.

My account number is 11158557
Account is in the name of nahid saleem.

Hello act fibernet,

I am sagar from bangalore. I am writing all the activities happened chronologically.

1.I have raised ticket no. [protected] on 31st march 2016 to shift my connection.
2.On 2nd of april i have raised another ticket [protected] to remove power connection to the act box from my old house and disconnect the connection .
3. On 2nd april i got confirmation that ports are available at my new location.
4. On 5th april 2016 ticket no. [protected] resolved by disconnecting at old location. (However i am not using the internet after 1st april as i already shifted to new location.
5.On 6th april your representative collected rs500 as shifting charges from me.
6. Till 16th april i have called the customer care several times. Every time i was promised that the same day it will be done but nobody turned up. It showed your very much unprofessional behaviour towards customer.
7. Finally on 16th evening i got the connection with lot of hassle and waiting.Meanwhile i lost my work due to no connectivity.[protected] for shifting closed.
8. On 17th april i had to raise another ticket[protected] for the invoice of month of april. For month of april i didn't have connection for 15 days due to your unprofessional service and negligence towards customer. Then you are asking me to pay for the whole month. In today world service shouldn't take more than 24 hours. You guys took your own time and customer have to pay for it? It's just cheating.
9. Ticket on billing [protected] has been closed on 18th april. When i called customer care, the person confirmed that one day's amount was waived off. I couldn't understand how your billing team was able to calculate for one day. They didn't reach out to me and closed the ticket with such a pathetic solution.
10. I called customer care again and reopened the case .I had to explain all my pain points to him. You guys are real nuts. Don't know how to give service. I didn't have the connection for 15 days. 50% of the charges should be waived off. Please have this fixed immediately. This was a delay from your end. Not my mistake. I should not be charged any late payment fee as it's a delay from your end.

Thanks,
Sagar