ACT Fibernet Complaints & Reviews

ACT fiber net has been rounding off the bill amount to the higher value without the consent of the customer. When i mailed them they asked me to pay the actual amount while their website refuses to accept an amount lower than the actual amount.

Their employees do not have an answer for the same.

As consumers are we liable to pay the excess amount?...

Hi,

Act Corp earlier called as Beam Tele, An Internet SP for domestic usage in Hyderabad. Initially, when installing the Internet connection at home normally they will take 500 towards installation charges, Also they will have some offers such as if you are going to pay 6 months charges upfront nearly about 4.7k they would waive off installation charges. Opting this plan, I had paid them 6 months bill upfront, unfortunately...

I complained so many times that the user id and password is not working. First 3 days no proper response, after which nobody picks up the call after seeing my number. I have been asking to close the connection for 5 days and still there is no response. I didn't receive even a single call after my complaints....

Registered Email Id: Jalal.[protected]@gmail.com

Registered phone No: [protected]

TKT# [protected]

Hi All,

I am using Beam for last 5 years and now reached to the peak level of frustration with their service. I have requested to shift my connection to a new place which
is not more than 5 KM from old place and has a dead connection already in place. This bunch of people could not...

Account ID- 1144879

Facing the worst experience using ACT broadband. My FUP of 100 GB gets completed in 13 days and after that I am using 512Kbps speed which is the most frustrating thing. I am Planning to move to Another broadband service provider if the issue is not solved. I am facing this problem for past 5 to 6 months. I even logged complaints in customer care but they keeps saying same thing that we dont charge more,...

By ajay.sn1992:


PF status by Ajay S N:


Hi,

My name is Ajay S N previously work in ACT ltd and I have submit p.f withdrawal from at Bangalore branch on 31 dec 2015 . so this is my humble request to you to let me know about the status.and when i get the ammount.

please contact:

mobile:- [protected], [protected]
email:- ajay.[protected]@gmail.com...

I had obtained a Digital TV (HD) & Internet connection from ACT 2 years back around April 2014. I paid 4000 rupees as installation charges.
When I moved to a new place I asked for the termination of connection for both. They terminated the Internet connection but not the Digital TV. I started receiving the messages from ACT that my account has some pending amount. ACT didn't terminate my Digital TV account. I again called the customer...

I with act broadband services since June 2015.

Recently (2 months back) I renewed my account for further 6 months .

Now when I am shifting my residence to other locality, I was told that the new locality does not have feasibility for ACT fibernet. When asked for refund of remaining amount, I was told that there is no refund policy and I need to forgo the amount paid in advance.

I am being charged...

Please read carefully terms and conditions while taking the internet service from ACT Hyderabad, while signing the document read carefully or to contact your legal adviser for terms conditions to avoid issues from ACT....

I been chasing with ACT for my power discounts and rental charges for last four months.

I had escalated with Nodal, Appellate and found no use.

Please help me to resolve the issues.

I am not at all interested provide the power for free of cost and space to them for running there business....

Hi Team,

Ticket no: [protected] was registered on Friday around 12 :45 PM. Its about moving my connection to another premises. With 48 hours of your deadline I dint received any call from your side in spite of numerous reminders and even I have escalated twice also the same issue to your supervisors. Now its been more than 72 hours nothing has happened....

I think ACT should first give a connection and then collect money.
After taking bill, they are not even installing the connection
For collecting money, ACT people come so fast, but to give a connection we have to call them
I called u people 20 times, they are not even responding properly
I[censored] dont want to give a connection, then just give my money back.
Stupid service!!!...

Before i was so much happy with there plan which was not exceeding. Now, my 50 GB of data exceeded within 10 days that's really bad news for me. ACT cheated again i did recharge of FUP exceeded of 500 that too exceeded within 2 days and then again i did recharge of 350 that too exceeded within 4 days and then today i did 5 GB recharge it's exceeded within an hour. Lol my account 11101008 and contact [protected] shaik abdul rahman any one can...

Hi,

I recently took a connection of Atria Convergence Technologies (popularly known as ACT) and paid 6 months bill in advance to avail the benefit of a free router & installation. Unfortunate as it is, the router is still not installed and the order was placed on Monday (15th Feb) evening. The last known communication was a mail from help desk on Tuesday (23rd Feb) about the request being processed, whereas in a verbal conversation...

Hi,

We have taken broadband from ACT just a month ago and our Registration Number is 11655247.

The service is horrible and every now and then it gets disconnected and no there will never be throughput for us depend on their services. In just a month since we took, it's already 4-6 days of downtime we have already encountered with their technical team not attending to it.

Their Customer Support...

This is the second complain in the same weak ( ticket no : [protected]) . I took ACT connection last Saturday (13/02/2016) and on the next day i had connection issue and it took 3 days from your side to fix the issue which the Technical team guy fixed in just few min and said its a small line issue we where not told properly about this by ACT customer service representatives . Because of lack of coordination with in you guy's I suffered 3days...

I had a downtime for one full day and, I have raised a compliant. Technician resolved the issue by the evening. I have called up customer care and requested them to review my bill as I had one day downtime. They informed me that they can give a downtime only if the complaint is not resolved in 24 working hours. Means 3 days. I couldn't work for 8 hours and they are not ready to consider my working hours. So stupid.. Whenever you have a downtime...

This Internet Service provider traps in people advertising that their service is Incredibly fast and I have been using this connection for about more than 6 months!
They have been providing the speed that they have been mentioning and then for the past three months it's not even 10% of what they mention!
Overtime I check my connection speed its not more than 10% of what they have been mentioning! Which is not supposed to be...

Hi,

My ACT Account No: 1100660. My FUP limit of 75 GB got over in 10 days.

Similar thing happened last time also and technician told me that it was due to some wrong update.

It has happened again and it is not acceptable. I want detailed log of my website usage on each day.

If this continues i will discontinue my account with ACT.

kalyan...

We have a Beam connection from last 1 year.
Suddenly net Speed is going to Slow and GB's are Exhausted.then we are complaint to the Customer care they said "okay we send technician and he solve it." from last 2 months but no one came and solve it till now.we complain more than 20 times from last 2 months and sometimes they didn't connect to care.
Even YouTube can't work. Viswaroopa is better 1000 times better than Beam....