ACT Fibernet Complaints & Reviews

User 11334398: act reset the data on april 1st for 75 gb and on april 2nd i receive sms saying maximum data usage reached where as i was out of station from april 1st. No one has used the data. When i call the customer care no proper response was received and each of the call center guy says we have note down the complaint number and i'll get a call back. I already paid for 1 year..And this is just 4th month. I never receive call back from act and they send msg stating the ticket has been closed.Very much frustating
Act is just cheating customer. Now i need to route thru consumer court.

Dear Public,

I gave a shifting request from Mylapore to Mahalingapuram 10 days back. The customer service team told it will be done in 6 days.

Some one from Help desk called me next day and asked my completed relocation address, it was provided to them with landmark information.

But no response from them for next 5 days, Again I had called them and asked the status. The response was unaccetable, said, no relocation information was provided hence it is on Hold. If I could asked the new connection they should have called more then 100 times. But they never care for the existing customer. Sick of the service from #ACT.

Again I had called them today. the response was another 3 more days will take to complete the request.

This is the poooorest level of customer service shown by #ACT broadband #actfibernet

Guys please do not wait for reconnction/relocation issues, always cancell the connection immediately for #ACT and take the new connection from another vendor, now we have 100 of vendor who does the support good then #ACT.

Sick of this team now.

#ACT managers should respond now to take this kind of working team in their organization. If not better shutdown your services.

Thanks

Most depressed #ACT fibernet customer

Hi,
I am sagar from bangalore. I have requested act fibernet to shift my connection to new location on 31st mar 2016 (Request no [protected]). They have confirmed me on 2nd april 2016 that connections are available at my new location and they can provide me. One of their representative collected rs500 as shifting charges on 6th april 2016. I have sent my address proof to ccr. [protected]@acttv.In. So far no technician has visited my place to give connection. Several times i have called and they told me each time that the connection will be given same day by 7 pm (Seems like some standard bull reply). It's been 14 days from the day i raised request. So far no connection. I am not able to work due to this. I last my money and i am losing time too. Very bad service experience from act. Please help me get my connection immediately.

Thanks,
Sagar

Very much dis-satisfied with the services provided by act fibernet. Id:[protected]Hyderabad - srinagarcolony). From last 2 months im facing frequent disconnections. I raised multiple complaints on this, everytime they are saying the main box from where im getting connection is on one building of next street and they are switching off power. From last 10 days literally i have 2 days connection only.
How many times do i need to raise complaints ? Everyday ?

I am existing costumer o[censored]r Beam fiber (ACT) from ramanatapur since 3 years, we shifted to new location i, e Warasiguda, Secundrabad, we raised a request for new connection and the person responsible for this in that area is Mr. Naveen, i contacted him and i myself went to the office for speedy connection as i needed the connection asap and paid for six months, and he is not responding since then, is that a professioinal behaviour ? i am very frustrated by this kind of behavior and i raised 6-7 tickets regarding the same but there is no action taken, is that a customer problem he should pay the amount to you people and be back o[censored] for the connection? i reported this to the main office too but there is no action take, who will answer my query??? i finally raised a ticket for cancellation of the connection as i got it that u people are not worth taking service, for that also u ppl have problem not reached me till now, if this is the service you offer for a new connection then what if i face a problem later on...you people will lose customers if this kind of behavior. Very bad service. FIY : My name is Pradeep Mahendra ([protected]) connection is on my name.

I have sent emails to act support email id 3to 4 times,
I get a ticket no and company persons are just closing the complaints without even asking me/resolving my problem.
I just want cancellation of my connection and want refund of my account back,
Company persons are just troubling me all the times.
Ticket no's :
[protected] & [protected]

My rmn is [protected]
My email id is [protected]@gmail.com

For last 3 months my fup limit of 50gb data is getting consumed within 20 days of time. I have asked for a detail usage details what i got is upto 18 days it was 32 gb and no usage details for next as they do not have those data available. I have asked repeatedly through calls and mails to customer care but dint received any reply. I have even put mails to their nodal team and appellate authority but no response on the issue rather got a call from nodal team mr. Srikanth who the forwarded me the usage details of apr'16 whereas i have repeatedly told him over phone its for mar'16.

I would suggest everyone not to take any service from actfibernet / beamtelecom as they are fraud. Your fup limit of even 50gb will be over within 15 days o[censored]sage only.

Below are some my mail chain snapshots from which you will get an idea about it.

My a/c id[protected]


Dear nodal team,

I have asked for a usage details for the month of mar'16 and my all complaints are related to mar'16 billing cycle not for apr'16.
Being a nodal team even your team do not know what is the issue and what is the concern.

Do you people really work for the company or only writing mails as per your wish not even gone through the mail chains that i have circulated.

The nodal team person mr. Srikanth called on 7th mar'16 and confirmed some technical team will call up to resolve the issue and will find out the concern that is i am facing. But to my utter surprise mr. Srikanth - the nodal team even you do not know the technical team person who is handling what. Till date as on 9th mar'16 i have not received any call from any of your team.

Really strange !!! Your nodal team also be called as customer care team only.

Dear appellate authority,
Can you please look into the issue and tell me what is happening in actcorp.
I am eagerly waiting for a quick reply from you atleast.


Regards,
Satyabrata dash


On 7 april 2016 at 19:22, act - nodal officer wrote:

Dear sir,

As per the telephonic confirmation, please find the attachment o[censored]sage details.

Best regards
Nodal team.

Act fibernet
Email : [protected]@actcorp.In
Website: www.actcorp.in

Dear nodal team,

Can you please update me on the below concerns?
I have already sent 3 times mail to your nodal team mail id but only thing i got is we are working on the issue and will get back to you.

Dear appellate authority,
Does your nodal and support team really look into the issues or are having their own repeated lines to write it on mail as if they have taken care of everything.

Being a service provider the service level is the worst quality that i came across. It's my mistake that i have chosen actcorp as a service provider.
Not expected from a company called as as actcorp. It's really harassing.

Regards,
Satyabrata dash
[protected]

Dear officer,

Hope you are fine and wish you would be taking some kind of action regarding the multiple issues and problems that I have faced for the past 6 days.

For your information, I am one of your customers, who has placed a request for reconnection and my account number is[protected] with registered mobile number [protected] and home address is 8-3-228/1280/146, jawahar nagar, yousufguda, Hyderabad.
Below are the lists of problems that I had faced because of mismanagement, unprofessionalism, lack of coordination, not keeping up the promise, etc. of your customer service team, escalation team, technical team, the receptionist at your branch office in Krishna nagar.

Problem 1: I requested for reconnection on April 1, 2016 and a technical person came to my home and reconnected the wire to the box, which was fixed at my home. The same day I received a call from a lady for the payment of amount, I told her that there is a power discount of 2 years (1200 rupees) and I want to go for 6 months plan rather 1 year plan (which I took earlier). She promised me that she would get back to me after taking permission from her manager about the same. Now here comes the issue, I waited for her call the whole Sunday and Monday and I received her call in the evening hours of Monday saying that she can give me power discount of 1200 rupees for 2 years and the amount I have to pay is 2893 rupees and she would be calling me within half-an-hour, but she didn’t turn up. I was waiting with my laptop and credit card for the payment of the amount. I made calls to your customer care service and they just came up with the sentence every time “I am sorry for the inconvenience caused and I am expediting the issue and it will be solved within 24 hours.” I know this clichéd sentence is taught to every customer service executive in your training rooms, but it was my bad luck that I had to listen to these sentences infinite times that I got fed up listening to it.

Problem 2: I applied for a reconnection and your technical executive’s work is to not to disconnect my service wire from the box and for your information, that box is fixed at my home. This technical executive, he came on Sunday evening when I was not at home and disconnected my wire and connected someone else wire though he is aware that I applied for reconnection and I have full right to let it be connected as the box is fixed at my home and I am paying the power bill from the past 2 years.

Problem 3: After not receiving any of the calls till Tuesday neither from technical team nor from the bill payment team, I requested your executive to escalate the call to the escalation supervision so that the issue can be sorted out as soon as possible. A lady by name Parveen took up my call and promised me that by the end of the day she would be sorting this issue out. I believed her words, but in vain. No one turned up at my home to reconnect the wire that was disconnected by the technical executive. I also informed her that I had waited nearly 48 hours just receive a call from backend team for payment of the bill and also told her that the lady didn’t call me or taken any action who has promised to call me within half-an-hour. And this lady (parveen) has given me reassurance that she would sort out the problem. I waited for the resolution for whole day and nothing happened.

Problem 4: The next day i.e., on Wednesday I made a request to escalate my call again to the escalation team. I don’t know it was my fortune or misfortune, the same lady (Parveen) has taken up my call and she again came up with the apology and a fake promise that she would personally call after 10:30 a.m. after speaking to the backend team and sort out the problem but nothing happened. She didn’t even call me that she was not able to keep her promise because of some reason.
Problem 5: When there was no response from any of the teams and no call backs, I again requested the customer care guys to escalate the call. Now another lady (Bharthi), she picked up my call and she reiterated the same thing and same fake promise. Moreover, I don’t understand who has made this lady an escalation supervisor who doesn’t know the mode of payments. She was saying that I cannot pay the bill by my credit card. She said credit card payment is only for some customers, not for everyone. I thought I must check about the mode of payment with someone else too and again called customer service and got an answer from one of the customer service executives that I can go to branch office and pay the amount through credit card or else can walk-in in any of the mee sevas and pay the amount. Because of these two ladies (parveen and bharti), I came to know that your escalation team members has no knowledge about anything and are truly unprofessional in retaining the customer and keeping up the promises and honing the knowledge about the service that they have to give.

Problem 6: I went to your branch office, which is in Srinagar nagar on Wednesday afternoon and told the lady who was at the reception about the issue. She said within 4 hours she would be sending a person to reconnect the wire. I made a request that I want to pay the amount as you have assured me that the problem will be sorted out. She denied taking the bill amount as she is looking for some kind of feasibility. I did not understand what feasibility she is looking for. She said I could do online payment after the portal is reconnected. Here comes the catch, she is not aware that I cannot pay the amount through act portal page as my account is still in deactivated mode. She too does not have any knowledge about the mode of payments.

Probem 7: A technical person turned up in the evening hours of Wednesday and reconnected the wire, and then I made call to your customer service just to let them know that I can see the portal page and I want to pay the amount. A customer service executive by name Ashwini has taken up my call and my goodness what a harsh tone she was maintaining while talking to me as of she is doing me a huge favor to me rather doing her duty. Oh my my! In my life, I never talked to such kind of executive who does not know how to empathize the customer and the attitude she was showing was intolerable.

Problem 8: I went to mee seva to pay the amount at 7:30 p.m. on Wednesday. When this mee seva person checked on the bill, it showed that it is not yet updated. It was the duty of the executive who called me up on Saturday for paying 2893 rupees to update it, but she neither called me up (as she promised to call within half-hour) nor she updated the details and again I was unable to make the payment.

By the end of Wednesday i.e., April 6, 2016, I faced these many problems and do not know how many I have to face in future.


Thanks and regards,
Syed Sarvar

I am ACT Fibernet customer bearing account number[protected]. Every month FUP has to be reset to 0. But that is not happening. I sent a mail for daily usage limit. For the fast 3 months, i am keep on sending mail and escalating to their management. I am received calls from them, but no action has been taken.

Today 6th April 2016, the usage showing as 29.25 GB (Quota 35.0 GB). Even some time not at all work.

How to convey the issue not sure. So, I am complaining against them.

I went for 12+2 months plan in July 2015 and i confirmed from ACT customer care regarding refund policy. The policy was to refund back whatever amount remaining to my account. I have the policy paper with me. Now i am planning to disconnect the connection and they are denying the refund. ACT is telling they have changed the policy and will not refund. I have proof in hard copy of the refund policy.

My ACT A/c No 1131848

I am using 999 package with 50GB this month and yesterday 3:00 PM i checked usage, it was less than 3 GB usage, after that i went to office and come back night 12:30 AM, then i was connected internet through my laptop, connection is very slow and checked the usage it is showing 49.XX it was exceed within eight hours.. Last month also happend same issue i done the payment of 221 for release the speed and i got 10GB and it is exceed within a days.

MY connection exceeds more than 50 GB ACT Fibernet surly some miscalculation is in progress.

Observation : on 26 Mar 2016 morning pay the amount of 221/- rs

Before the payment : ACT site showing as 50.39 (Exceed)
After the payment : ACT site showing as 10 gb balance .. with in 5 hours of time, it came to 49.xx is this real or blaming the people.

Last month also I complaint the issue, but i couldn't get proper response from customer care. It is really very worst.

I had asked ACT for a new broadband connection at residence. The sales person Mr Kalyan was very quick to come home and fill the form and collect advance cheque for six months. He promised to fit connection by next day. Next day man came at 5 pm rather than the 11am which was promised. He said your cable is not ok and new cable has to be put for our connection. I have complete internal wiring in the house. I said fine I shall get it changed. He said that by tomorrow (March 21, 5pm) your connection will be activated. I said ok. On March 21 early morning I got the new cable put and then called the salesperson(Mr Kalyan) that he could send his person. He said fine, it would be done by 5pm on March 21. Kept waiting till 6PM, no one came. Tried calling up the salesperson and the technician who had come previous day, however no response was elicited.They did not even bother to reply back to my calls. Then sent SMS at about 8PM that if he does not call me withi 5 minutes, then he could cancel the connection. Promptly within 5 minutes someone calls up that he would come within one hour and fit the connection. The person(Pavan or praveen) comes at 9:15 PM, tries to set up the connection and fails. He tells me that the account is not activated at the backend and he would get it done tomorrow(March22) by 9AM. I say ok. Morning I ring up customer care and they say the account is already active. I say that when connection is not installed then how can account be active. So I send them a mail that kindly cancel this connection.
They send a mail back that cancellation is in process.
When account has not been setup how can it be cancelled, I fail to understand.
Anyway, after few days that is today, I recieve an SMS stating that you have a bill for APRIl which is to be paid (Amount Rs 496). This is after mails which state that your account has been suspended.
So this is what you expect from ACT.

My account id is 10484832.
i've been using ACT internet for almost 3 years. This issue never used to happen.
for the past 4-5 months im seeing that the FUP gets over very fast, 75 gb gets over in 15 days of minimal usage. the whole day no one in my home uses the internet., i only come back after work and use the net. I almost reset the Fup every month. i end up paying 400+ rs extra for the reset.

This is not acceptable. please get back to me ASAP.

I am resident of Bangalore (HSR sector-2) and moved form Airtel to ACT.
I got my service activated on the 18th March 2016, 100Mbps 125 GB account 11776311.
In 8 days it says i've exceeded my limit, i had important office work and i got a recharge for 24GB on 27th night and connected via a VPN and in a couple of hours i was done and logged out of the computer.
In the morning the FUP exceeded and the customer care are telling me that i've exhausted both the quotas.
I've requested for a usage report and will have to check the same.
Have anybody had similar experiences, lets share the same and ensure it is got to the attention of ACT broadband and other regulatory authorities asap.
I can be reached at [protected]@gmail.com or [protected].

The customer care provides the worst possible service..no proper technicians..and these guys are very careless i acting upon an reported issue..this connection cannot be relied on at all..the network goes down often and its a experience using this service..these guys arw completely unprofessional and donot have a proper techician to act upon issue as soon as possible..beam is not at all customer friendly and the worst ever service provider in hyderabad..very very dissatisfied with the service

I am using ACT broadband from around 1 and half years . From Last 7-8 months. I dont know what happened . My FUP gets over in 15-20 days no matter what I browse and what I download . I dont know how many complaints I made about this, no proper response . This months also I reset my FUP, I got 15 GB and in two day around 12 GB is consumed, GOD knows how.

Dear ACT, are you trying to cheat customers in the name of FUP.

My user id: 11094164

Hi,

This month (March 2016), i downloaded games in my xbox for around 50gb and i knew that i should be left with around 20 gb to survive the whole month but all of a sudden, it was exhausted in two days, since i'm used to high speed connection i went ahead and rest my fup for 60gb by paying rs. 1000+ and downloaded 10gb worth of data, in two days my remaining 50gb gone, i didnt reset the fup. I again went a head and reset my fup on 13th night around 7 pm since i need to setup the new mobile, i got 46gb for rs.771, downloaded all the apps i need, should not be more than 2 gb,

Monday morning (14th) i went to mumbai and came back on friday (18th), checked my usage stats, i have exceeded the limit, called them up and asked for the usage report, they sent it. There is a line item for march 16th in the evening, with in four hour there was a download for 26gb. Filled a complaint with them and received a call just now (March 23, 4:40 pm), they informed that the downloads are in order and the download has happened from my mac address, i told them that only mom and dad were there and how come they would have downloaded 26gb in a matter of 4 hours, that replied that they could have watched a blue ray movie online and informed that it would be 15 gb if they watch a 3 hours movie in blue ray format.

My mom and dad dont watch movies in iphone or ipad. Asked for a detailed report for 16th march and they said as per trai regulation they wont provide the detailed report to customers.

Act has started to rip off customers by this new tactics of exhausting their fup limit and im going to post this post every where i can. Have been asking my friends to switch to act now have to inform them about the fraud activity my them.

Gonna paste this in facebook, twitter and everywhere else and tweet those.

Sir,
Very much dis-satisfied with the services provided by act fibernet. Id:[protected]. Frequent disconnections, poor signal, low speeds, fradulent data consumption meter, no proper response when contacted customer care for complaint resolving. When i sent a mail regarding connectivity issue, got a reply about act hungama offer instead connectivity issue addressed. On 23-3-16, i faced connectivity issue from early morning 5.30. When i tried to call customer care number on[protected], no response till 11.30 am. Not even provided any toll free number, then why service tax is charged every month?What kind of service is provided for that charge as i am paying amount for the usage. Everytime that number will give a busy tone. Luckily when get connected, the customer care people are the most irresponsible people with their reply when asked connectivity issues. No proper treatment for customers. Complaints wont be addressed nor resolved in time. No superior authority/incharge for readdressal. How they got licence for running these without next level authority for resolving complaints? The care people who attend the calls not even replying fairly. Answering roughly. Extremely useless service providers. I want an early resolution and explanation from act authorities. Seriously need to check act actions.

I have ACT Fibernet with 50GB FUB at 30 MBPS. Between Mar 16 21:18 to Mar 17 03:17 i.e 6 hours, almost 26 GB has gone.

This happened on weekday when we do just email checking, surfing social media sites and office work.
This is pathetic, how can anyone consume 26 GB in 6 hours especially when for majority of the time we were sleeping

I paid my bill of ₹873 for act fibernet, the money has been deducted from my bank account but then an error msg popped up .