ACT Fibernet Complaints & Reviews

I Just installed ACT new connection Saturday evening (13/2/16). And the next day morning(14/02/16) my act internet is not working I raised a complaint regarding this issue which they said will be solved within 12hr but no one called me regarding this issue and it didn't get fixed. so i called again they said it will be fixed soon still i didn't get any call from your technical team regarding this issue. My complaint number are [protected]...

I started using their service by the later mid of Jan.
Only for few days, I did not face any issue either with the connectivity or with the speed.
I have already raised many complaints via phone (their helpline[protected]
They say that their server is down 'at times'
This is the most unreliable ISP I have ever used.
In 24 hours there is only connection for 12 hours (that too intermittently) that too...

ACT broadband is a Fraudulent company that cheats it's customer of the right to service and redressal.

I raised a complaint just a day after the installation on December 31, 2015. The Internet connectivity was intermittent at the best and it was barely usable.

I followed that up with many calls to its customer service but to no avail. Most of the times they were not even reachable. Even if they were they giving...

ACT tv a fairly new company provides fiber optic broadband in Chennai. The speeds are deceptive because The actual internet speed promised in the package is not reflect in browsing and download speeds during internet use. My account number is 1162571

On top of that the internet connect drops for 4-5 hours almost everyday. Sometimes the connection is down for days. I have tried contacted the customer service on multiple occasions....

My account ID is 11485864 . I have been a user of ACT broadband in cheenai for 2 years and have had no problem . The second month of my connection in bangalore and overnight my data is showing 17gb to 77gb overnight . It is humanly impossible for it to have been used up overnight . I had filed a complaint on 8th feb and was promised action in 24 hours . After hours and hours of calling and talking to customer care executives nobody has resolved...

Executives from act fibernet doesn't respond to you nor atleast listen to us.
They will do what ever they think or how it is beneficial for their incentives.

Initially they have raised the request for activation without intimating to me for which i informed them earlier to active after 15 days.
I've been following up for activation for 20 days later.
Now i came to know that they have internally...

Hi Act Team,

I do not wish to continue with your service as I have shifted to a different address. Kindly disconnect this account. If you want to keep the service active, Please do not come back to me (GSK Nikhil) for payment or any legal action. As per government norms you should not give service to any one with out proofs. I do not know any one living in the below address(*********, BTM stage 2, Bangalore) Please disconnect...

Internet connectivity issue persisting from last 5 days.i dont understand what happened to this service provider, pathetic technical support and customer support.Ticket no: [protected] is registered at 9 am today, its almost 5pm, no one turned up to solve this issue....

Team,

Again the issue started this weekend also. whenever I call to customer care line is too busy or it says kindly hold the line / the number you are calling is busy.. Please confirm me how many are using your service in Hyderabad I mean no. o[censored]sers and how many telephone customer care lines you have.

even in this week on Tuesday also I faced the same problem for some time, I have opted for Work from Home...

I am a Customer of Act Broadband, My Account No.[protected], As my debit card has been Charged Twice on 11th January 2016, I have been following up with your Customer Care people with Complaint numbers

1) Ticket No.[protected]

2) Ticket No.[protected]

3) Ticket No.[protected]

Despite of following with your Customer care executives i did not received any calls, you can see two transaction...

No connectivity
There is no connectivity for past two days. I already raised an issue through sms. Still no solution. I got a sms stating issue is resolved. How come anyone can state resolved without actually resolving the issue. Fix it asap. Again poor customer service.

Customer Id: 10936208...

Last month I complained regarding my gb's getting exhausted quickly. Last month it was working fine. Now again this month I am facing the same issue. My FUP RESET DATE IS 1St of every month. I am facing the same issue since 1st feb 2016. And when I am complaining on act portal page after some time I am getting a sms saying that my complaint is being closed. Act people didnt even speak once with me and how can complaint be closed. Just take...

Respect sir,
Tried reaching to ur number[protected] which is not working atal...I request u to plz correct the speed to my Internet connection ..the speed is too slow than my package (a/c no 343690, name :vikash jain, contact number: [protected])...

I've registered a complaint three days back with ACT regarding non-working of the battery (which gives 4hrs backup during powercut as promised by ACT) in the box as there is no internet connectivity during powercut and no one attended to it. I received a call from the technician 'kiran' immediately after registering the complaint asking to call and remind him on the next day. In the next two days I called him four times and everytime I call...

I had paid any advance of 7207 in the month of Dec, but still they are telling me to pay the bill amount of monthly basis . So they are saying that i have not paid any advance . So can any one please help me...

Hi,

I had raised a complaint against mobikwik for not refunding the failed trasanction amount of Rs.1545 (complain # 1219874).

I immediate got a call from Mob# [protected] following the above ticket submitted on consumer complaint site. The person on call said he is handles mobikwik related complains on consumer complaint site. He immediate asked me for my bank account details (username or sbi card number) and...

Hi i have taken a Act Fiber net connection in the month of Aug 2015 and requested to shift the connection to a New address in Punjagutta on Nov 14th. After almost a week followup the customer team explains me the their cant shift the account to new address, because of lack to domestic connect in that particular area and i need to buy a setup box for 2500/-. I requested them deactivate the account and refund me immediately.

The...

I am facing similar problem since last 6 months, I have 75 gb download limit which gets exhausted within 15-18 days and everytime I complain act executives call send me a log saying that I have used this limit and talk very arrogantly. This time their executive tarun Sharma had the audacity to tell me that I can go complain where ever I want. Act seems to be fooling people as I see similar complaints s here and most of my friends are facing...

I have taken broadband connection 6 months back and paid one time amount for 6 months. On Jan 3rd, 6 months completed. November 2015 last week internet not coming. I reported to ACT. They told cable was cut at hub level. Need to put a hub in my home which i am staying in rented house. There is no possibility in my home to setup. For this same without giving information and coming to me they are closing my reported tickets. Even though i escalated...

I have been using Beam/Act in hyderbad for the past 5 years and never had to worry so much on FUP levels.

Act bangalore, i suspect and am pretty sure by now is cheating heavily on FUP. I reset my FUP on JAN 9th and since then have not downloaded anything except a windows update for 2-3 gb. yet it shows that i have already consumed 25gb.

I am pretty sure ACT Bangalore is CHEATING since i consciously have kept...