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ACT Fibernet Complaints & Reviews

www.actcorp.in
2.8
Updated: Dec 8, 2025
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ACT Fibernet reviews & complaints page 170

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G
Gnanender Aryan
from Bengaluru, Karnataka
Jul 7, 2016
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Address: Hyderabad, Andhra Pradesh, 500059

My name is gnanender
Contact me on [protected] urgently or this will be serious.

I want to lodge a complaint against a broadband service provider called " act broadband " i made a complaint to there office those details are
Account number is[protected]
Userid is [protected]@hotmail.com
Ticket details for your reference
Ticket no:[protected]
Ticket description:
Ticket priority: higher
Ticket status: pending.
The next day they callede & i asked them to get the wire to give me connection & he came simply & took the money for the next month & he didn't give the connection. he told me that he will give the connection on 5th morning. i called them on the evening then again they told for next 24hrs. till now more than 5 days completed
Those people took my money & they are not responding to me. now yesterday & today i called them more than 50-100 times they don't receive the call if they receive the call also they don't give the proper response to the consumer.
They just wnat to cheat the consumers now when i called them today they where talking so irresponsibly. so please help me by filing a case against them. i have all necessary proofs so that i can sue there company for cheating me & looting me & if you people help i will see that those people will pay for what they have.

Sir see that they pay for what they have done & see that i will get good compensation.

These people are really cheating people & frauds. i want file case make them pay for it or i want to see that they pay huge amounts as penalty or seaz there company
customer support has been notified about the posted complaint.
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Dear Gnanender Aryan,

We sincerely apologize for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet
Reply
Dear Gnanender Aryan,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

Regards,
ACT Fibernet
Reply
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    A
    Anand kavil p
    from Chennai, Tamil Nadu
    Jul 7, 2016
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    Address: Bangalore, Karnataka, 560048
    Website: www.actcorp.in

    Last month 24th i requested to shift my connection and till the date i didn't get the connection in my home, due to the bad service provided by ACT and the customer care executive attitude i am forced for the disconnection of the account. as i didn't used the internet i would like to know about the refund of the amount paid for shifting and i believe that as the bill is generated first of the month i haven't used the connection i don't need to pay anything to ACT, if not send me the complete data usage on monthly basis to clear the usage and to confirm the same.
    The ACT is not giving proper service and we are not getting the bandwidth which had been assured
    customer support has been notified about the posted complaint.
    View replies
    Dear Anand kavil p,

    We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

    Regards,
    ACT Fibernet
    Reply
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      S
      Srujana Yerram
      from Eluru, Andhra Pradesh
      Jul 7, 2016
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      Address: Ranga Reddy, Andhra Pradesh, 500092
      Website: portal.actcorp.in/web/hyd/customercare

      Hi,

      From past one month, i am trying to the removal of power supply box/junction box from our house electric connection and without confirming with me act fibernet executives have closed that ticket and not even informed me about closing. whenever i used to call customer care or follow up with them regarding this they just have only 3 sentences to say.

      1) sorry for the inconvenience
      2) you will get a confirmation call within 24 hours
      3) we will need 7 days to resolve the issue (please note - they need 7 days-not from the time you raised a request. but, they need it from the time you follow up with them). the tat always changes from one date to date.

      Every time a new person answers the call and they just have to say - please trust me you will surely get a call regarding this from our end. (no response from their end and you have to again call customer care and talk to a new person).

      One time when i raised a connectivity issue with them - i noted their technician's number and tried calling him after raising a ticket at act customer care. after calling act and that technician several times, the technician visits that place and removes the connection and also say that you won't be getting internet connection from now. when i ask him why won't i get internet - he says you have asked for it. you didn't want to give power supply, so you have to wait until we find a new one who agrees to keep it (in a very rudely manner). now, i don't even know whether they have actually removed that power junction box (after this incident happened i am still getting internet connection). i have been trying to complete this tasks from past one month and now i got a response and the result is rude behaviour from their escalations team, executives and technicians.

      I want act people to remove that junction box and provide me a strong signalled internet connection. if you can't provide me a good internet connection, please provide me a refund of my bill and disconnect this internet connection.

      Customer account #[protected]

      Regards, srujana.
      customer support has been notified about the posted complaint.
      View replies
      Dear Srujana Yerram,

      We are concerned to note your issue. Please be assured, we will get in touch with you regarding your concern.

      Regards,
      ACT Fibernet
      Reply
      Hi Team,

      I did receive a call back from you on this. The box wire has been removed.But, . The box is still there and also there is NO internet connection from past 2 days. I have to work on Monday from home and I have no idea what to do. Can you please provide me an internet connectivity by tomorrow (Sunday)?

      Regards,
      Srujana Yerram.
      Reply
      Dear Friends...


      This company called me and told that sir u have won weekely contest in which you are selected for first prise in which we will provide a comboo offer of shopping rs.4999/- while purchase of this combo you will get i phone 5s as a gift. i asked them why are u giving me i phone 5s as gift on such small purchase they told me this is our marketing strategy on first day i paid only 2000 and they agree for another payment for cash on delivery. then another day they call me and told sir for your i phne 5s gift u have to pay full money to claim your gift then i pay another payment of rs.2999/- then after two three days they again call me and tell sir u are selected for yearly contest and you have won first prize i20car, and for this you have to create id for rs.20000/- then again i asked i dont think this is correct in 20000/- why u will give such a costly gift they tell me sir r u online please type our web address we show u our previous contest in which we have given car as gift for marketing. again i paid 20000/- on 30th march. then next day they call me and told sir you have to create one more id as nominee id for rs.20000/- other wise your gift can not be claimed. i told now i m not having any money to pay because i think the are changing their statements again and again. then i told them first send my comboo and gift then i will pay another money.. after too much calling to them they give me fake dtdc courier tracking number for combo again after too much caling them thay send me my combo in which my gift i phone 5s is not their piece of cloth is thier. next day again i them i did not get my iphone gift they refuse they told me sir we have shown u five gift in which u will get any one of them. they literally turn in negative way. but i have proof in which i can prove in the court of consumer that they have committed for i phone 5s. and they are doing stunt to collect money from public and use their funds ..

      so friends i suggest that one mistake i done please do not repeat again. this company is totally fraud with full of wrong commitments.

      Finally dosto do hath jod kar aapse request karta hu bhai ke nate ki kisi bhi time aisa fon aaye mat padna isme...

      Khas ...

      Suhash varma
      Aryan
      Abhisek
      Swati.

      Inhi name se savdhan rahna...
      Uparwala inka hisab clear karega hi karega...

      For my contact..
      Email.
      [protected]@gmail.com

      Ketan maheta.
      Reply
      hi
      they dont have respect for there customers each and every representative knows only to lie and only thing they tell is we will contact you in 72hrs and after 72hrs there will be a mail saying our technician will contact you in 24hrs and there will never be any call from them.complaints are not resolved but they will close the complaint without even contacting or resolving the problem of customer.i have been complaining them from 6months regarding fup issues and it hasnt been resolved they think all people are fools.its so funny reading a news for 5mins and 1.5gb is been charged...whatsapp and facebook usage through wifi from phone will be charged 2gb??when i call them regarding fup they say are you using wifi when i say yes they tell me someone else is using your wifi.well i change my password every week so how is it possible to use my wifi??after this problem has started i have been tracking my fup usage from 3 months for which i got proof about my usage.and i have already send them the data i had used but there is no response.i pay bill for using nothing.last time I asked them to send me the usage details for which they have send me edited usage details.which any person can tell..also i had this problem of junction box which was put on my property without even the permission now what should i say this guys also knows how to steal electricity from other place.now they have drilled on my wall for junction box so who will pay for the damage when i complained them regarding the box they said every house who uses act need junction box for broadband connectivity..they have good broadband service but consumer satisfactory is nill..being rude to customer is there policy everytime i call them same expected answers are given as if this people are some kind of machine..apologies huh do they know the meaning of it??they dont even mean it so whats the use of telling consumer sorry for the inconvenience...all talk no actions.i dont have other broadband option in my area so i dont have option for now..iam still waiting patiently if this guys will solve my problem or they will keep on charging people for using nothing..il wait and see for some more time..what kind of reasons they gonna give regarding my complains..they blame the customer when they dont have anything to say..they think all customers are fool.
      Reply
      Dear laala,

      We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

      Regards,
      ACT Fibernet
      Reply
      10711707 pavan kumar

      [protected]@gmail.com
      Reply
      Dear Valued Customer,

      The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

      Regards,
      ACT Fibernet
      Reply
      Dear laala2016,

      Thank you for sharing your details, we will get in touch with you.

      Regards,
      ACT Fibernet
      Reply
      Dear laala2016,

      We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favorable time.

      Regards,
      ACT Fibernet
      Reply
      Thats the only number i have [protected]..and i didnt get any calls from you guys.you can call me morning between 9-11am or evening after 9pm..also i got mail today from the act which says
      Helpdesk Bangalore via freshdesk.com
      12:19 PM (9 hours ago)

      to me
      Dear Pavan,

      Greetings from ACT Fibernet!

      We regret for the inconvenience caused to you.

      We would like to inform you that as of now the usage will be available in Portal Page under My package and you will be able to get the day wise usage as earlier.

      Note: We are happy to introduce an SMS channel for you to get in touch with us. Send message TC HELP to [protected] for details.

      If you have any other Complaints or Queries request you to drop in a new mail or you can contact [protected] do not reply to same E-mail. We are always happy to serve you.

      Thanks & Regards,
      Abrar
      Sr. Executive - Customer Service,
      Atria Convergence Technologies Pvt. Ltd.
      Bangalore, Karnataka.

      iam hearing this same thing from 6months same kind of mails i asked them for solution..i mailed to them again asking for the fup data usage in details which i havent received yet i can see the usage on my portal but its not correct i have send them the proofs of what i have been using..still there is no response from them..as i told them that on 3rd july is the day when fup problem started again..which was 3-7 when 2gb of data was charged on my portal and 1.3gb from 8-9pm which is not correct as i tried explaining them that 3-7 i was gaming as game called as dota 2 and it doesnt take that much data.so when i didnt download any videos or was watching video or used mobile then how can my data be used that too 2gb..u can see the image below the time duration..also on portal it shows i have used 27 gb of data where as i have used only 16gb of data..

      Pathetic customer service - Comment #2497032 - Image #0
      Pathetic customer service - Comment #2497032 - Image #1
      Pathetic customer service - Comment #2497032 - Image #2
      Reply
      ACT Fibernet Customer Care's response, Mar 14, 2018
      Verified Support
      Dear laala2016,

      We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favorable time.

      Regards,
      ACT Fibernet
      hello,

      Please update on the refund request for the account[protected]. It's 6 month plan Act Blaze.

      I had a word with miss Sajala regarding the same.
      Reply
      ACT Fibernet Customer Care's response, Mar 14, 2018
      Verified Support
      Dear Chetanammu,

      We apologize for the inconvenience caused; we will look into the matter and make every effort to assist you.

      Regards,
      ACT Fibernet
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        S
        Sirisha chowdari s
        from Khed, Maharashtra
        Jul 7, 2016
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        Address: Hyderabad, Andhra Pradesh, 500050
        Website: ACT FIBRENET

        This pertains to ACT network, our wifi is not connecting properLy since 6 months and we have complained almost more than 25 times in this 6 mnths. there is a router problem and they need to replace but their officials are not taking it into prIority, once we complained harshly and they came it worked for 4 days and again the same problem. they are not looking into the problem seriously. It pertainS to ACT NEWORK WIFI. so i ve no option other than complaining here. our reg mail id : [protected]@yahoo.co.in and reg mobile no [protected]. kindly resolve the issue shortly. i ve all the complaint ids with me
        customer support has been notified about the posted complaint.
        View replies
        Dear Sirisha chowdari,

        We apologize for the inconvenience caused, we will look into it and get in touch with you.

        Regards,
        ACT Fibernet
        Reply
        Dear Sirisha chowdari,

        Your mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

        Regards,
        ACT Fibernet
        Reply
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          C
          chait43
          from Hyderabad, Telangana
          Jul 7, 2016
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          Address: Hyderabad, Andhra Pradesh, 500089
          Website: portal.actcorp.in/web/hyd/home

          I have raised a connection shifting request on 28th june with your team, and i remain with out internet till date. this shows how customer focused you are and how efficient your team is!

          I have been following up since 3 days, but the standard response i get is 'i will forward this to our back end team and they will call you'.

          You people just chase till the bill payment is done and once the amount is paid, you are least bothered to at least pick up the call. i paid the amount for 1 year and i am left with out internet from 10 days.

          Your team is not even bothered to escalate the call to higher level team. i had to be on hold for 30 mins twice but still no one has spoke to me. i had to disconnect my call, in addition to the frustration you people cause, my mobile bill is another pain. you people play that bloody music for hours, but call doesn't get connected to the higher level team. this shows the concern you have towards the customers. i want a call back from the higher level team with a resolution today.

          On a final note, i want the connection shifted today. else i will consider disconnected permanently from act and i demand a refund of the amount i paid.
          customer support has been notified about the posted complaint.
          View replies
          Dear Valued Customer,

          We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get in touch with you.

          Regards,
          ACT Fibernet
          Reply
          Account no:[protected]
          Registered contact number: [protected]
          Reply
          Dear Valued Customer,

          Thank you for sharing your details, we will get in touch with you.

          Regards,
          ACT Fibernet
          Reply
          Dear Chaitanya,

          The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.

          Regards,
          ACT Fibernet
          Reply
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            S
            sowmyanarayan
            from Mumbai, Maharashtra
            Jul 6, 2016
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            Address: Bangalore, Karnataka, 560040

            I have sent many emails and have called so many times to check about the billing. i was told that i am on 6+1 month subscription hence i will have to wait till this package gets over then, i can get month on month bill. i was told that they have raised request to change this to month on month bill plan every time.

            I opted for the service by jan last week and as per 6+1 plan i should not be getting any bill till july end. however i have received a bill for 7k. when i called to check they told me that act is not a postpaid connection but you will have to pay in advance then use it, this was not informed to me when i opted for the connection.

            Also i was told that they have renewed my 6 month plan and 7k amount is for that. i have been sending mails from last 6 months to put me on month on month postpaid bill plan and i was told that they have raised request for that same but still you go ahead and put me on 6 month plan. again this monday i was told that i will be put on month on month plan and i will be receiving a message withing 24 hours, saying this change is updated and i haven't received any such communication yet.

            I am very disappointed with this kind of service. i have to sit and call and write every month for the same request.
            customer support has been notified about the posted complaint.
            View replies
            this bad services
            Reply
            bad services
            Reply
            Dear Valued Customer,

            We regret the inconvenience caused. Please share your Customer ID or your Registered Contact Number for us to look into the issue and get back to you.


            Regards,
            ACT Fibernet
            Reply
            Sir iam new costomer, my cabul wrong sett, but some problems iam complent to costomer care 2 days my not call why this is worng wrong your services is verry bad bad bad bad
            Reply
            ACT Fibernet Customer Care's response, Jul 7, 2016
            Verified Support
            Dear Sir,

            We regret the inconvenience caused. Please share your contact number and we will get in touch with you regarding your concern.

            Regards,
            ACT Fibernet
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              V
              vignesh1112
              from Delhi, Delhi
              Jul 6, 2016
              Resolved
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              Resolved

              Address: 600100
              Website: Act.in

              I requested for a new connection and a agent from act came to my house to collect form. along with form he collected 1650₹ as installation charges. after that i didn't got any call or msg from act. so i tried to contact the local technician from act. when i spoke to him i can to know that in my area the existing server is full and they are trying to install a new server. after installing the new server only they can able to give new connections but to me while collecting the installation money and form they mentioned they installed new server and it is ready to give new connections. then i made complaint in customer service after two days got a call from act pallikaranai regarding my refund of installation charges. they said i will get my money within end of the day. now 4 days gone but still now i didn't got my my money. before giving service itself these guys are cheating a lot.
              Aug 9, 2021
              Complaint marked as Resolved 
              customer support has been notified about the posted complaint.
              View replies
              Dear Valued Customer,

              We regret the inconvenience caused. Please share your Customer ID or Registered Contact Number, we will get in touch with you.

              Regards,
              ACT Fibernet
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                G
                gani.puls
                from Adoni, Andhra Pradesh
                Jul 6, 2016
                Resolved
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                Resolved

                Address: 520001
                Website: act service

                Dear sir, i taken connection in act broadband on 21/6/16 and they collected approx. 1900 rs for connection and package at the time collecting the amount they told me that with in two days you will get the connection and next day i got verification call and they told me with in two days you will get the connection but still today 5/7/16 no connection.. many times i called customer care service number may raise compliant but no one responding properly.. after 10days when i call to customer service care they are simple telling that we don’t have box in that area so we cant give the connection, pretty thing that my next house person is using act broadband, but for me they are saying they don’t have a line in that area... at the time of application they collected cash 1900 now they are telling that if you cancelled the connection you will get the money after 30 days as DD in two times..
                hope you will give best solution for me.. my ACT A/c No[protected].
                Aug 7, 2021
                Complaint marked as Resolved 
                customer support has been notified about the posted complaint.
                View replies
                Dear Valued Customer,

                We apologize for the inconvenience caused, we will get in touch with you.

                Regards,
                ACT Fibernet
                Reply
                Dear Valued Customer,

                The above mentioned grievance has been resolved. For further queries you can contact us on[protected]
                or Helpdesk.[protected]@actcorp.in

                Regards,
                ACT Fibernet
                Reply
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                  R
                  ramana1991
                  from Chennai, Tamil Nadu
                  Jul 5, 2016
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu, 600093
                  Website: portal.acttv.in/web/chn/home

                  I am a user of ACT Fibernet. I recently shifted to a new house and I registered a request for shifting the connection too. It has been more than 10 days now and i have not received any call or update from them. I am not able to do my office work at as i don't have internet connection. While giving connection they said that within 3 days shifting of connection will happen. While registering the request they said it will be 7 days. Now its more than 10 days. So far nothing has happened. They are not good in customer service anymore as they have got enough no of customer it seems.
                  Request No:[protected]
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  customer support has been notified about the posted complaint.
                  View replies
                  Dear Valued Customer,

                  We regret the inconvenience caused, we will get in touch with you.

                  Regards,
                  ACT Fibernet
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                    M
                    Manikanta sudheer
                    from Hyderabad, Telangana
                    Jul 4, 2016
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                    Address: 520004

                    They are not bothering of customers complaints. They are closing the tickets (compliants) with out my permission. In billing procedure also cheating the customers.
                    As when we are calling to customer care we must wait a lot of time its too much band to the normal customer to bare that call cost.
                    They are irritating customer when issues occur...
                    please take necessary action about ACT BROADBAND (VIJAYAWADA)...
                    Thank YOU.
                    customer support has been notified about the posted complaint.
                    View replies
                    Dear Manikanta sudheer,

                    We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                    Regards,
                    ACT Fibernet
                    Reply
                    Ticket no: [protected]
                    Reply
                    What the hell from your employees.Since from a week I'm suffering problem I have spoken upto ur supervisor level but my wasn't solve. And additional benefits to me were stairs and loss of balance. This is the only company I saw talking to customer in this way and Nearly I loss my balance Rs.70 towards giving a complaint this is the worst scenario I have ever seen.
                    And another thing if customer raise a ticket without his permission or enquiry how can you close a ticket that too without solving a problem.
                    **** GREAT CUSTOMER ASSISTANCE ****
                    Reply
                    They are not bothering of customers complaints.
                    Reply
                    Dear Manikanta sudheer,

                    We are sorry for the inconvenience caused, we will get in touch with you.

                    Regards,
                    ACT Fibernet
                    Reply
                    11295976 user ID

                    I have to see how many days or months or years l have wait for you to come in touch with me...
                    Reply
                    Hoo God you had not contacted me for one complaint and l am having 2 more past complaints also.

                    Great customer service by Act Broadband after kept complaint in consumer forum great Act Broadband...

                    To consumer forum you are giving a great message to ourselves (For common people) that no use of complaining to consumer forum as well as complaining to companies...
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                      P
                      Paras Jha
                      from Hyderabad, Telangana
                      Jul 2, 2016
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh, 500035
                      Website: www.actcorp.in

                      Tough the issue is resolved now after 35 hours of waiting&after wasting my 255/- rupees balance on their customer support's heavy call rate(while calling to complain&getting no response with the issue again&again) I would say a really worst&slow customer support they work like the most irresponsible human beings on earth.very disappointed.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      View replies
                      Dear Paras Jha,

                      We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                      Regards,
                      ACT Fibernet
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                        R
                        Rahulsomani
                        from Hyderabad, Telangana
                        Jul 2, 2016
                        Resolved
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                        Resolved

                        Address: 500049
                        Website: www.act.corp.in

                        My internet is not working for last 1 day from 01.07.16 and there is no customer care to respond my calls. customer care line is busy. My bill is Rs. 1200+ every month. I request to compensate the loss of work and days in internet in bill. Last time they assured me that customer service would be taken care but no improvement. Request to register a complaint on this. I need refund if money, installation and loss of business.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        View replies
                        Dear Rahulsomani,

                        We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                        Warm Regards,
                        ACT Fibernet
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                          Sarah Muzammil
                          from Nagercoil, Tamil Nadu
                          Jul 1, 2016
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh, 500008
                          Website: Act fibre

                          There was a problem with my internet connection 2 days ago for 6 days. I called act customer support but no appropriate response was given.
                          Finally i posted my complain here. Later that day, they sent a technician and he finally fixed the problem.
                          He that it was a loose wire connection. After that the internet was fine until today.
                          Today I'm experiencing the same problem again.
                          Kindly, send the technicain again to take a look here.
                          User id:[protected]
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Jul 01, 2016
                          Updated by Sarah Muzammil                           There was a problem with my internet connection 2 days ago for 6 days. I called act customer support but no appropriate response was given.
                          Finally i posted my complain online. Later that day, they sent a technician and he finally fixed the problem.
                          He that it was a loose wire connection. After that the internet was fine until today.
                          Today I'm experiencing the same problem again.
                          Kindly, send a technicain to take a look here ASAP. As we work from home this is a huge inconvenience to us.
                          User id:[protected]
                          View replies
                          Dear Sarah Muzammil,

                          We apologize for the inconvenience caused, we will look into it and get in touch with you.

                          Warm Regards,
                          ACT Fibernet
                          Reply
                          Dear Sarah Muzammil,

                          The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in

                          Warm Regards,
                          ACT Fibernet
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                            Frustrated ACT customer
                            from Bengaluru, Karnataka
                            Jul 1, 2016
                            Resolved
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                            Resolved

                            Address: Bangalore Urban, Karnataka, 560066

                            Act fibrenet is doing fraud in the name of fup reset. hence i stopped resetting fup and carefully using 70 gb of given data. but to my surprise it has exhausted within 25 days in last month. i was shocked to see my fup has reached when i can say i hardly used 30 gb. i called customer care and the stupid guy said to me that i only have used as if he is monitoring my internet usage through the back of the window. it was too annoying.
                            I waited another 5 days so that in next month the fup will automatically reset which is on 1st of every month. but again to my surprise it was never reset until the evening of the 1st of the month. it was a horrible experience. my scheduled worked was affected and it costed me a lot of money. this customer care people are useless. i am going to disconnect act fibrenet and will go for local isp. at least they provide uninterrupted service unlike act.
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            View replies
                            Dear Valued Customer,

                            We will look into it and get in touch with you.

                            Warm Regards,
                            ACT Fibernet
                            Reply
                            Dear Valued Customer,

                            The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.

                            Warm Regards,
                            ACT Fibernet
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                              M
                              Madhudaedalus
                              from Shimoga, Karnataka
                              Jun 30, 2016
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560052

                              We have had continuous problems since we took this connection in February this year. As our business is entirely dependent on connectivity. Poor quality of service from ACT has caused us significant loss of business. During down times none of their numbers are answered nor are any emails or sms responded to. They have a cavalier attitude to customer service and are only in business to make money without provide the promised services to their customers. We would like to sue them for contingent damages for loss of business.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              customer support has been notified about the posted complaint.
                              View replies
                              Dear Madhudaedalus,

                              We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                              Warm Regards,
                              ACT Fibernet
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                                S
                                Sarah Muzammil
                                from Nagercoil, Tamil Nadu
                                Jun 30, 2016
                                Resolved
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                                Resolved

                                Address: 500008
                                Website: Act fibre

                                From last one week i.e, on 26th June 2016 iam not getting the internet i gave 5 complaints till now, to the provider but the issue was not solved.When i call them every time they keep on saying that please give us 24 hours time.whem iam calling to the customer service guys i have to wait for 15 to 20 mins on call. All my works are stopped due to these guys and in additional extra Phone bill and waste of my valuable time.

                                My ACT Fiber Account number is. : [protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                View replies
                                Dear Sarah Muzammil,

                                We apologize for the inconvenience caused, we will get in touch with you.

                                Warm Regards,
                                ACT Fibernet
                                Reply
                                Dear Sarah Muzammil,

                                The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@actcorp.in, if you have any other queries

                                Warm Regards,
                                ACT Fibernet
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                                  prabhu reddy
                                  Jun 30, 2016
                                  Resolved
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                                  Resolved

                                  Address: East Godavari, Andhra Pradesh, 502032
                                  Website: portal.actcorp.in

                                  Dear bexxar act company, (See how many tickets i have been registered)

                                  From 23rd may i have complained that there is a problem and network not available. My family have called the call center many times i think they have spend more than 1000rs on my calls only. Every-time a new ticket is registered. Are customers looking like fools.


                                  Account number is[protected]

                                  Ticket no:[protected] 23 may
                                  Ticket no:[protected] 25 may
                                  Ticket no:[protected] 27 may
                                  Ticket no:[protected] 01 june
                                  Ticket no:[protected] 01 june

                                  Added few more tickets.

                                  Ticket no:[protected] 07 june
                                  Ticket no:[protected] 13 june
                                  Ticket no:[protected] 18 june
                                  Ticket no:[protected] 24 june


                                  I am outside station and i was seeing to talk to my family daily. Because of this act i am not able to have video calls to them and spending my money to call india from outside country.

                                  Fyi, i have already mailed and paid last amount full amount. And given alternate numbers many times to reach my home but no one ever showed off.


                                  Regards,
                                  Prabhakar
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  View replies
                                  Dear Prabhu Reddy,

                                  We apologize for the inconvenience caused, we will get in touch with you.

                                  Warm Regards,
                                  ACT Fibernet
                                  Reply
                                  Dear Prabhu reddy,

                                  The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@actcorp.in, if you have any other queries

                                  Warm Regards,
                                  ACT Fibernet
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                                    Tarunsmanie
                                    from Bengaluru, Karnataka
                                    Jun 29, 2016
                                    Resolved
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                                    Resolved

                                    Address: 560005

                                    It has been 7 days since act broadband has taken a cheque for 9653/- for a new connection. So far, not a second of internet has been available. Taking monies in advance and not providing the service that the payment has been made amounts to fraud and cheating under section 420. Companies like this should be made accountable for their actions.

                                    Taking an internet connection for the purpose of business means that there is a certain level of efficiency and reliability that is expected. This is the most terrible service so far i have experienced. If the connection is not up in the next 48 hours, i am happy to file legal proceedings against act internet for cheating and fraud. Fix your issues now or deal with the repercussions on social media and other platforms.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Valued Customer,

                                    We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

                                    Warm Regards,
                                    ACT Fibernet
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                                      bjsekhar
                                      from Vellore, Tamil Nadu
                                      Jun 28, 2016
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                                      Intermittent frequent disconnections

                                      Address: Hyderabad, Andhra Pradesh, 500038

                                      I'm a dedicated customer of Beam cable for many years and last month I renewed my connection for one year by paying Rs 12000 . For the past 2 months everyday my connection is snapped and after multiple compliants they will take a day or so to rectify the problem, with the promise the server problem at their end will be resolved permanantly and I won't face such problems again. But yet again very next day I'll face the same problem, while...
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                                      AKBangalore
                                      from Bengaluru, Karnataka
                                      Jun 27, 2016
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                                      Address: 560032
                                      Website: portal.acttv.in

                                      I am facing an issue with act fibernet since past 6 months. My monthly fup is 50 gb, every month around 10 to 15 days it says my fup has crossed, please reset your fup. At first i thought than may be at my home they might be downloading and finishing the fup, but every month its a same issue then i finally took to act customer service and spoke to them regarding the issue last month and i asked the details about my usage and i told them than if any foul play is happening with my fup i will be filing an fir or will go to consumer court. Then finally they told that there is a mismatch in their calculation and they promised me that they will be provide me 20 gb of data. So my current month fup was reset to 70 gb. To my shock this month fup which is 70gb has been crossed nearly 15 to 17 days of time. This time i am sure that i have not used that much of data. Now they have shared my excel which gives daily break up. I am surprised the sheet has many records of download with same amount of duration in more than 10 days, and i have 4 mobiles at home which they access. But the data says every day same ip.

                                      I am going to file an fir with this data breakup
                                      customer support has been notified about the posted complaint.
                                      View replies
                                      Few more things i have observed in the daily usage breakup, for each day they have 6 records, and each day the end time is similar but hours and minutes changes, and usage time is similar in several records. I am dam sure that an executive might have worked on this xlsheet and provide me with the false usage. as it is clearly visible that copy paste aroma with slight changes and the final sum is exactly near 70 gb which is my FUP. If they fail to address my issue i will be taking this upto FIR or TRAI.
                                      Reply
                                      I am facing an issue with Act Fibernet since past 6 months. my monthly FUP is 50 GB, Every month around 10 to 15 days it says my FUP has crossed, please reset your FUP. at first I thought than may be at my home they might be downloading and finishing the FUP, but every month its a same issue then i finally took to ACT customer service and spoke to them regarding the issue last month and I asked the details about my usage and I told them than if any foul play is happening with my FUP i will be filing an FIR or will go to Consumer Court. then finally they told that there is a mismatch in their calculation and they promised me that they will be provide me 20 GB of data. so my current month FUP was reset to 70 GB . to my shock this month FUP which is 70GB has been crossed nearly 15 to 17 days of time. this time i am sure that i have not used that much of data. now they have shared my excel which gives daily break up. i am surprised the sheet has many records of download with same amount of duration in more than 10 days, and i have 4 mobiles at home which they access . but the data says every day same IP.

                                      I am going to file an FIR with this data breakup.
                                      Acc no :10671039
                                      Reply
                                      Dear Valued Customer,

                                      We apologize for the inconvenience caused. We will get in touch with you.

                                      Warm Regards,
                                      ACT Fibernet
                                      Reply
                                      No body has contacted me . I feel they are all in a feeling that its month end, any how the FUP will be reset on 1st of every month and the complaint will be auto resolved
                                      Reply
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