ACT Fibernet Complaints & Reviews

Dear Sir, my login id is [protected]@yahoo.com, and my home internet is not working for last 1 week as i am complaining beam customer care they are saying take a disconnection .
when i am asking them to refund my installation charges they have collected at the time of installation as they are unable to provide the service so they should refund, me the amount for the entire contract period as well as installation .
because i...

Hi Sir,
If you don't know how to solve the below issue, please arrange my amount back which is paid for 6 months package and close my account.
Your Malakpet Branch technicians and supervisors are Very worst fellows. They don't know how to solve the problem, Number of times I have given complaints against Net connection and speed issue. From the last month on wards I am giving the complaint continuously but NO use, I think,...

User ID:11187697
I have been complaining to customer care sabot data theft begging happening from past 3 months. We have 30 GB plan, which is getting over by 10-12 TG of every month.
Act have reset the quota left month to monitor the data. This month 1st of June we were having 50gb quota. And on 1st of morning itself when we checked around 5gb was used/consumed. Today it is only 15the of June. And 50gb exceeded. Could you believe...

#actfibernet please consider providing a better customer service and stick to your slas for new/transferring connections. Your customer service sucks. I contacted you customer service team 2.5 weeks back and requesting transfer of my connection. It's been 5 days i paid the changes, no action has been as of yet and keep getting the same answer "we are doing a feasibility check" from your customer service. For reference check tt number: [protected]/[protected]....

The problem is with ACT Fibernet Internet connection. Connection is too much fragile and I don't receive any connection for 15-23 days in a month, then I'm charged the nearly the full bill amount next month and this continues.
Try to mail the issue, they don't reply, try to call customer service. After like 100th time it might connect they are always busy(surely everyone else is facing the same problem like me). If they receives mistakenly...

I have not been able to access the internet when required the most. Whenever i need it and i go on to google chrome, it says "network change occured" or "dns probe error". I tried to use the so called "resolver" but it says "connected to the internet". When i again open google chrome again it says the same. And only whatsapp can be accessed on the mobile phone but even google chrome does not open. When the company guy comes to check, it works...

Dear Fibernet,

The Worst Operator i have seen in Internet provider. My Account No.[protected]. I have allowed the ACT Fibernet to keep connection box in my home. During installation the box ACT TEAM told me i will get 100/- discount in total bill. They installed the box at my home in Apr2016. So they have giving the discount but i am paying full amount of Rs. 744/-. I have raised complaints/requests several time. Without...

Dear sir,
In spite of my 34 phone calls and 44 e mails and various SMS you have not responded to correct the problem .
I am unable to browse any of the site because of DNS server not responding error.
If you are failing to provide the service you terminate my account and refund my money.

Treat this as serous
Muralidhar rao.s
a/c no:[protected]
cell no:[protected]

br...

I have had act fiber net from about 5 years now(at secunderabad). Till recent by everything was working fine. After the recent thunderstorm the lines got disconnected. After that they pulled another line and now the system does not configure on the router. I have raised a ticket to them about 3 times now. Each time a service person shows up and intimates that issue is resolved duringboffice hours and on checking the issue is not resolved...

I am trying to contact ACT broadband customer care for new connection, but this is the worst experience I am facing. No one is bothered to call me back post registration. Even I tried to call customer care and asked for the plan, post which no follow up from them. Tried reaching them again but no luck. I wonder how would be the service of this company when they are not even bothered to onboard new customer.

Vinay
vinay.[protected]@gmail.com...

I applied for a new internet connection.They took six months amount in advance but still there is no internet connection since 6 days.I called them so many times but get the same reply that my problem will be resolved within 24 hrs and nothing happens.When I ask for a refund they say it is not possible and there is no connection.Only thing they do is send a message saying my ticket no has been updated and nothing happens.completely frustrated...

Internet is not working since last four days and no body is responding even complaint given through sms to 56677 from our mobile no: [protected] (Registered mobile no:[protected]).

Our internet is not working and we have given complaint through sms from our mobile no: [protected] yesterday i. E, on 9th june, 2016. We have send the sms to the customer service sms no.56677. The register mobile number with beam telecom internet provider...

As already mentioned by many in google reviews and a very true fact. Act is pathetic. Please don't act that soon on choosing act.
I took connection on june 1st and from june 6th it's not working. Reason which they gave is that my connection was taken from an act junction box which was from a nearby connection, now that connection got evacuated. So that's the reason.
Now people you only tell whether it's my fault.
Regarding...

Hi, I have taken new connection of ACT fibernet on 6-Mar-2016 disconnecting my old BSNL connection, after hearing from everyone that private sector services are better. I have taken a package of 6 months and paid all the amount and installation amount on the same date. But lately I realized, it is the worst service provider I have ever seen.
- Since the date of installation, for alternate weeks I am facing issues with internet connectivity.br...

Hi i am srikanth. I have took internet connection from act corp, formerly known as beam telecom. I use package of 10 mbps / a-max 650, in which i get 50gb of data to use with 10mbps speed, post complete i would get normal speed. My internet usage of 50 gb was completed by 16th april for april month. They have showed me usage of 10gb extra within 10days. This is pure cheating to customers. Please look into this, they should pay me fine for...

Hi Team,

This is bring to your notice. I have been using internet new connection from 10th May'16 onwards and paid 6 months bill payment at the time of before installation only (Amount given to your representative 2 days before the date of activation along with KYC docs).

From past 1 week onwards am getting an issue while connecting internet it shows the symbol of connection in my laptop but no access for search...

I have paid for my reset of FUP. Yes the website shows that my FUP has been reset and the data is going down, but the speed is utter rubbish. I have paid for 40 mbps plan and the download speed is around 2 mbps. When I tried to reach customer care 'the user you are calling is busy'. Where will a customer care number respond as busy ? I have tried to chat with them, where an irritating human-automated response will be given. ' We shall contact...

I lodged a shifting request two weeks ago in the portal. When i called on june 06, 2016, they told me they did not get the request and they are taking the request. I asked them to resolve it as soon as possible. Because, i know that, the physical connection already exists in my new place. So, asked them to move the connection by that day. Someone from the customer care assured me that they will be working on it and the connection will be...

We are using ACT internet from last 3 years. Account holder is my husband and he want to change the account holder name to my name. For this reason, we reached Chandanagar ACT customer care center and my husband provided a NOC "No Objection" letter also for the same on 3rd May, 2016. Till now we haven't received any update and even June bill also generated with no change. When I call that center they informed me that I need to pay extra installation...

I have been using beam (act fibernet) internet connection from last 5 months. Internet has been disconnected from the last one week, every time I call tried calling it is busy. Luckily the line has been connected yesterday and i have raised a ticket. As usual I have received a ticket number #[protected], and replied issue will be resolved in 24 hours, and its been 24 hours I don't even receive any call back from any of the executive. Again...