ACT Fibernet Complaints & Reviews

I was very thrilled about getting act network, owing to its repute. However i am thoroughly disappointed. Act collect money for installation and the plan in advance. I had paid for the plan for one month consumption and installation charges on july 21. I was told i will get in the connection in a day. Worse i way also told that installation can happen on a sunday.

However, it is now 6 days and there is a confusion on junction box installation.

I am disgusted and amused with the service standards, and wonder does act actually deserve such a reputation.

Hi this is sunil requested for new connection on 19/07/2016 and paid for 1685 on the same day and till today they have done nothing for that request and the agent is not even answering the calls if make any call to him.
This is his contact no;[protected] and after paying the bill i got conformation from the no [protected].
By tomorrow 12 pm if i didn't my connection done otherwise call the request and refund the amount which we paid i;e 1785 to that agent.

Hi,

I'm back for the 3rd consecutive day to say that again my act internet services is not working.
I'm running short of words to describe the service you provide for a new customer.

Acc number :[protected]
Registered phone number is [protected].

Anyways u will not respond to this email like you didn't for my previous emails.

Still i have no choice because i have paid 1299 advance for this crap service.

Kindly help if possible by fixing for a long term.
Else all your customers including me with switch to different internet service provider.

Regards,
Shah fahad

I am siddhath and i am a beam telecom customer.. I am very disappointed with beam telecom. Since past 2 weeks i am getting frequent disturbances in the internet connection and also i have made repeated complaints and the standard answer i get is "it will be done within 24 hours". I am severely unhappy and this caused a lot of inconvenience to my academic and professional commitments. I will be forced not to renew my beam connection and go to consumer court for lack of responce and redressal of customer grivance. I await your response. Thank you

Kindly provide the internet service in pallikaranai
One o[censored]r executive called to me i ask to install the wifi they are refuse to to install bacoz they provide only in street not in main road area. What is happen in ur service, near my home street are get act fibrenet connection bt i not eligible for the service kindly take this complaint as soon as possible

Hi,
My internet goes off when there is wind and little rain. account no:[protected]. i have raised multiple tickets - [protected], [protected] and [protected] this month. all tickets are closed saying trouble is resolved. no one is calling me to check and i strongly believe technicians are either not coming or have no clue where the trouble is. i have asked for credits no one called back as promised. entire last night there was no internet as it was raining again. last and this whole month there were lot of disconnections. what is the point o[censored]sing internet if it doesn't work when it rains? very disappointed with service.
Is there someone who can take care of this problem? or shall i switch to hathway as i am constantly getting messages from them with the offer of 40mbps with 100gb for same price.

Not to forget pathetic customer service line which is always busy.

From a dissatisfied customer again.
Name: mohd razzakh,
Account no:[protected],
Registered mobile: [protected].

Hi, i have raised a complaint with beam telecom 2 days back stating that internet link is down at my place, they have raised a tkt with high priority and told me that it will be resolved in 24hrs but its not resolved, when i called them again after 24 hrs they say it will take another 24 hrs to resolve the issue, because of this i am loosing my work and beam is so pathetic that they don't even give a update to the customer about the status of the ticket as every time customer need to follow up with them. I request to resolve this issue asap as i am loosing my work including my pay because of this issue.

Following are the details:
Ticket details for your reference
Ticket no:[protected]
Ticket description:
Ticket priority: higher
Ticket status: pending

Hi

We at eminence technologies provide services to australia. Please note our services. Website designing, online marketing, web development, e-commerce, web hosting, software development etc, for all the services which we make, we need internet, however act has not provided the service even after calling 5 to 6 and not responded to our phone calls also. We had raised a complaint early morning 8 am till now the issue is not resolved. Please not the ticket number. We lost the business of aud $2780.00 also note all my employees are sitting idle because of no internet. Kindly help us i getting the compensation for the loss and not providing us the proper service.

Regards
Kumar sathyanarayana
Managing director
Eminence technologies.

Venkat, phone number [protected] is the act contact who installed this connection.
I paid rs1701 by debit card for one-month internet package. He then told me that if i pay for 6 months i would get the router free along with 6 months of internet. So i topped up the payment with a cheque of rs 5505 to pay for the remaining 5 months.
However, my connection is not registered as 6 months but as one - month package plus payment for router.
The company then installed a high end router worth rs 4500 and not the regular router which is cheaper. They deducted rs 4500 from my payment and used it for the router and not for the internet package. I was not informed about this till last month.
Because of this error in registration i have been billed from the second month, penalties for late payment and frequent suspension of the internet connection. I have been trying to resolve this issue for the past two months however venkat and customer care have done nothing.

Username : [protected]@gmail.com
Phone num : [protected]
Account id :[protected]

I have been subscribing to act fibernet for the last 5 years. Of late, i am facing a serious issue for the last two days with respect to my connection. Somebody is doing some mischief at the box that is installed at our opposite residence. The box consists of a network switch.
The incoming ports are more than the number of ports available at the switch. So they are removing my cable from the switch and inserting the other one. For that reason, i am not getting internet connection as my cable was intentonally removed though
I paid the bill for the next 6 months cycle in full payment.
This is a serious mischief done by the executive or concerned authorities from act fibernet. I got phone call concerned authorities
Name : avinash
Phone num :[protected]
He saying that! They are removing my cable from the switch and
Inserting the other one. So i asked solution, he said there is no switch to reconnecting and just put my call off and many times im trying to call him he not even responding
I have escalated this issue to the act fibernet customer care team, they made sure that this would not happen again. But it is of no use to me.

Dear sir

From last 6 years i am using act fibre net connection, 3 years back i shifted address: mallikarjuna nagar, sai krupa kokkula, 18-449, malkajgiri. while shifting they charged for rs. 350/-.
Without my/appt association permission they kept power box on my terrace. recently i noticed that power box, so appt association asking me to pay the power bill for last 3 years.
Regarding this i raised request to act many times through mail and phone. from past 3 months they didn't respond properly withreference i am attaching snapshot of mail communication,

Please solve the problem as soon as possible.

M. k durga prasad
Ph no. [protected]
Act account no.[protected]

Ticket no:[protected]

I need immediate action regarding the above ticket.

I am not receiving internet since 10 days. Made so many complaints still no action as been taken.
I don't know what the other guys doing. They are such full of. Throw them into the garbage and hire the active personalities. Very worst service that am facing with you people. If it is not possible to solve the problem then terminate the connection. I don't mind in getting the other new operator. No one is responsible. I already took this action to consumer complaints. The result is null.

Please look into it and i need the issue to solved by today evening without a miss.

Hello,

I have just started using act broadband for just 3 days and my usage shoots to 14gb within no time.In this period i hardly used youtube streaming or movie downloading but still my usage is shooting like a rocket speed and if this continue i have to switch to another provide soon. Please correct your live usage monitoring tool else you will loose many clients.

+
Username :[protected]
Account id :[protected]
Subscribed package : act storm
Approx. Live usage :


14.00 gb (Quota 60.00 gb
+

I registered a complaint 3 weeks ago and no action taken on that. On the top of that customer care number [protected] always coming busy.

Ticket no: [protected] registered on 26 june 2016

Somehow i got success and customer care picked the call and at that time too they said they will look into the issue and no regret and registered a new ticket number

Ticket no: [protected] registered on 15 july 2016

Now beam customer care service getting bad day by day.

Kindly look into the matter, i have us clients, and have important meetings but because your act fibernet i am not able to wok only, half of times your net does not work only. last time i raised a complaint it got resolved after 6 days. this time kindly take up the issue seriously or else i file complaint in consumer forum.

Complaint id: [protected]

Requested for act fibernet new connection on 26/6/2016. Now 15 days are over but internet connection is not started till now. I have called more 10 times to

Act customer care. Twice act customer care raised complain and told within 24 hours they will respond. But they never respond. Every time i call act customer

Care, they respond the same. They are not even telling what is the problem with my application.

I have spent more then 100 rs just in talking act customer care. Event the agent who had took my application is not picking the call. Already wiring is done

Even i got call for document verification. Not getting what is the issue.

To much frustrated. Very bad act customer care process.

Caf no. 454344
Complain no. [protected], [protected]

Look like they didn't left me any option except for going to consumer forum.

Hello team,

This complaint is regarding act fibernet broadband connection.

We have been raised several complaints with the act team for slow internet and frequent disconnections also for usage data lose within short period of time.

Though there is no appropriate response from act team for these complaints.

I have tried to reach act team on their customer care number (+[protected] but always have a busy tone and it never connects to a executive.

I don't see a escalation matrix from act team, which is very important to a customer to contact.

Kindly help me to fix this issue.
Thank you.

Reference: act a/c[protected], disruption in internet connectivity intemittantly has becpme a serious headache. Technician has failed to rectify the problem for over a month now. Your representative inthe area has been busy attending conference w/o attending to the customer. May request a prompt remedial action pl. — col mp sinha

Act internet connection down in munuswamy salai, k. k. nagar, chennai-78 for last 3 days. customer service representative change for every call but response is same. "failure in your area, will fix soon." even nodal managers gives same response. noone returns calls as to the issue.
Nodal manager mentioned he cannot give timeline for fixing and customer service response says some major outbreak. but i know the service is only down near my area. noone has clarify of the issue.
Suddenly one rep calls and asked me to do power cycle of modem. no change.

Complaint number: [protected] (dated 10/7, time:10:14am)

Lost net connectivity on june 30th (ticket no.[protected]). i was told there is a problem with access point. i came back home on july 12th and found the issue is not resolved, during this period whenever i attempted to pay bill on act corp portal, it showed me the same message there is a problem with connectivity. other connections in my apartment building were working fine. on 11 july upon calling customer care they raised a new ticket [protected], issue still unresolved till 12 july, this time i was told traffic migration is going on so it took this much time, only upon saying other connectivity in my building are working fine and only my connection is interrupted, the cs agent came to his senses. i paid full amount, for no service for almost half a month.
I work as a manager in telecom company, i am sure no service activity will take 11 days. act fibernet team are highly irresponsible towards customer complaints.

Ac no.[protected]