ACT Fibernet Complaints & Reviews

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority.. 6th Jan : Today, couple ACT executives called me and trying to prove that this is consumed by me or someone hacked my router. They also send me report.. Which clearly show that couple IP address are added to my account wrongly.. (notice there is no change of IP for a prolonged period and a continuous download during the day and night).

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority..

As per the ACT advertisement of referral scheme on introduction and activation of account the person referring would be given 2 movie tickets in 2 weeks. It has been over 3 months and I have not received what was promised over and above I have reminded and asked them about the same and have been promised that it will be resolved soon but no action has been initiated. They have no records of my requests and all the calls made to them have been dismissed as not recorded. My user id- [protected]@yahoo.co.in registered contact no. [protected].

The worse ever service i have seen, and such a sick people, the call 100 times for the payment but dont even respond to the complains. i have registered n number of complaints but my problem is not resolved. My account # 860064, i have slow internet or disconnect problems, this would me my last complaint and will with draw the services if not responed please email back to [protected]@gmail.com Account # 860064 date of complaint 12/31/2015

MY A/C NO.1266317( In the Name of S.MANOJ SRIVATSAV) .My Internet connection was cut without no reason on 09.11.2015. I tried to register a complaint with ACT FIBRENET, CHENNAI, in their Phone No.[protected].But always their line dead.I finally made complaint on 12.11.2015.After several complaints since I was not satisfied with their service I told them to disconnect it immediately & refund the amount paid by me in advance.They disconnected...

As i done a recharge of 1200 for paying the bill to my wifi connection on 15 thy sept from HDFC debit card, so i recharged to pay tm for 1200 once so amount deducted of 1200 from bank and reflected in pay tm, so from pay tm wen im making payment to ACT fibernet the amount dint get recharged, so again i recharged 1200 to paytm from hdfc bank the amount reflected in paytm and i done the recharge to ACT fibernet so recharge was succesfull, so in this two time the amount of 1200 deducted but only the 1 time amount has been recharged, so regarding this i raised the complaint in hdfc bank they took 60 days to revert back to the complaint and info gvn to contact paytm, so raised the complaint in paytm with the trans details and with the bank details for the month of sept, and alos raised the complaint in ACT fibernet also regarding this so they told the amount is refunded to the bank, , so i called them and told that the amount is not yet refunded, so they asked to send the sept month bank statement, so two times i have sent the bank statemnt to ACT fibernet and also to Paytm merchant, so paytm merchant reverted me back saying that transaction is successfull in this and i shd contact Act finernet team for this, so again raised the complaint with the bank statement on dec 13 till now nobody bothered to get back, i lost my 1200 rs am not getting proper response from Act team Paytm Team and hdfc team, calling to them i lost my phone bill... so i need some shd be contacted me on this and refund my money of 1200 withe the interest for the 3 months and with my phone bill charged, ,

Applied for New connection on 19/12/2015 and paid RS 4100/-. New account opened[protected] and new ticket([protected]) registered. But broadband has not been installed till date. Initially he agreed to install on next day 20th Dec. But later Sales person told me there is some issue with ports in my building which will be resolved 23 dec after that connection will be installed. I wasn't in hyderabad from 24th Dec, so I asked him to install on sunday 27 Dec. Since 27th till date no one has come to install the connection. So I have initiated request([protected]) on 27/12/2015. First time customer case executive said there won't be any refund but amount can be transferred to another account. Next time another person told I will be receiving call from accounts department and will receive cheque within 15 working days. So I not sure about refund.

Hii, i have given a request for reshifting of my connection and the beam fiber has took 3 days till date but the issue is not sloved. The call center guys only update the ticket but they dnt help... kilndly help in this

Why does the centralized customer care number of Hyderabad is Busy always?? this is the first time I heard a busy tone for a customer care number and that too from a service provider whose service are prompt in Visakhapatnam which weighed me to take the connection from them.

I have been using Beam/Act fiber from current location since more than an year(since Nov 2014). On 12Dec2015, I was not able to access internet, so when contacted was asked first to place a request for connection shifting to current address. Though I have been using internet from this location I was not able to understand WHY I WAS ASKED TO PLACE A REQUEST FOR CONNECTION SHIFTING! Getting compramised, I have placed a request for connection shifting on 13Dec2015. Since then, everyday I have been calling customer care everyday and each time I am being given 2 COMMON FALSE PROMISES: A) YOUR REQUEST WOULD BE RESOLVED WITHIN 24HOURS B) PLEASE GIVE US LAST CHANCE. Also, everyday MY TICKET IS GETTING CLOSED WITHOUT BEING RESOLVED AND I AM ASKED TO CREATE NEW TICKET! THIS IS HAPPENING SINCE 2WEEKS(TODAY IS 25DEC2015), STILL THE ISSUE IS NOT RESOLVED. So, got fed up with this irresponsible and unfriendly act team and placed a request for Disconnection, even for this request to be fulfilled, they are saying that IT WOULD TAKE TIME TILL THIS MONTH END! Account Number:[protected] Tickets raised: [protected] 12thDec2015, [protected] 14th Dec2015 [protected] 14th Dec2015 [protected] 16Dec2015 [protected] 18Dec2015 [protected] 22Dec2015 [protected] 24Dec2015 So, guys, the new ACT management is incapable of handling your requests! I strongly suggest DONT GOT WITH ACT FIBER!!!

Hi All, I have taken ACT broadband connection in chennai, after 4 months onwards Iam facing connectivity issue. I raised so many complaints and they will say that engineer will come in 24 ours but no will come even if you wait for more than 50 hours. Then they will close the complaint. If I ask the same thing they will say silly reasons like.. informed enginner, simple cable issue. due to their poor service I lost so much work from my clients. but they will expect bill in time. especially in Thiruvanmiyur area.

We have been taken ACT Fiber internet broadband on 09.10.2015.But we requirement on 01.11.2015 before the Sales executive visited our Office ok he has been accepted and installation done on 19.10.2015. Sales executive commitment given me. sir we have four systems wire cable free off cost we provide the cable was very much and he has told positively. After as on 30.10.2015 I have been called to Mr.Venkat sales person ok sir 1st November onward your service will be activated and i will send technician to your place but from 1st onward i have been tried and after one week called up from ACT Fiber internet that person name was Upadhya Commercial Manager his taken can call with manager name i think Shaik saraf Manager. I have been explained issue His agreed sir your problem resolved as soon as possible his told. From after that still no one take care of this issue. Yesterday I went to ACT broadband Office Bangarahills Road No.11. I met to customer support person(lady name i dont know) Her called to Mr.Naresh his told to me and his given no.[protected] you directly call to this no and resolve the issue. From yesterday onward s his not responded. So that my amount(10260) refund as not get i will wait on Monday the problem was not resolved, I will go to consumer court and i file notice send through my Advocate to ACT Fiber Broadband. My request mail sent to below mentioned mail ids, but didn't respond nodalofficer.[protected]@actcorp.in, appellate.[protected]@actcorp.in Already informed to ACT I will go to Consumer Court. Warm Regards, Account No:[protected] Contact : [protected].

I am noticing my broadband usage is getting finished even without my usage and when sending complaint to act company via email i am receiving not even one reply and if calling call centre and asking to talk to a senior person they are telling to send email. I have sent 3 email's from 17th december but didn't get even one reply till now. Please help me in getting my connection proper.

Hello, I had very bad experience today with ACT Internet cusyomer care, I have paid amount till this month (December 2015 ) 22nd and legally I can use internet until then but because I didnt pay coming month bill in advance they have almost disconnected my internet (reduced speed dradtically).When I called them and asked that please provide me internet with high speed as normal then disconnect from 23rd but they said that they cant increase the speed. I dont know what to do, I think I have legally right to use high speed internet as part of my plan untill the date which I paid money already. Please help me in this.

There is a frequent problem in the net connection every month i had give complains 2 or 3 times and the phone no is always busy i am not understanding whether to continue it or disconnect it please solve the problem my register mobile no is [protected] and the address is 5-3-935 gs estate ns road hyderabad

Before i tell anything bad about ACT broadband : You guys can try to call ACT Customer care and see how much you get charged to get connect to Customer Care : Even if you get connect, they would say give us 24 hrs to resolve . For me every month am wasting 200 + Rs for ACT Customer care alone . and additionally i have to recharge my Data Card .

Sir, this is about "ACT Fibrenet Internet Service Provider" services data usage in my account.Here, a clear account of data usage is not being shown on daily/weekly basis(details are not at all shown, only the amount of data used is shown).As such there is scope of many wrong and exaggerated usage, on the part of ISP. My data usage starts on 17th of every month afresh.today on 18th Dec 2015, the site in my account shows that i have already utilised 4.9 GB of data, within a day.This is shocking, as i am sure i did not use this much of the service.So i suspect that there is an error in the calculation of the same.Or even the ISP is exaggerating the same, so that the speed can be reduced after the FUP limit is crossed. I want the concerned person/department to look into this aspect and needful action is expected from them at once. thanks. -Prashant

Dear All, Hello, We have taken ACT Connection 1 year back. it had come for 5 days with low speed after that it was not coming since from 10 days .then we have lodged a complaint through customer care they said our representative will come and fix. No one has came. I called 5 to 10 times to your customer care, every time the same answer will come our representative will come and fix. He never come and may it take his life time to come and fix the issue. Hope you understand of my pain, we are connecting Laptop, Tablet and Mobiles, all are stopped. My child project work is delaying due to this and not able to work from home myself. Need the resolution in the next 1 hour and confirm. Registered Mobile Number : [protected] User ID : nageshkumar.[protected]@gmail.com Regards, Nagesh Bemini [protected]

My account id is 1085830. The junction box was fixed outside my place in October 2015 and it uses my electricity connection. While fixing the box, I was informed that I'll be receiving a concession of Rs.50 in my monthly bill. Till now I haven't received any concession in the past 2 monthly bills. I filed a complaint regarding this issue today and the complaint number is [protected]. And during the heavy rains in Chennai, my Internet connection was cut for 10 days from November 27th to December 7th. I registered a complaint regarding this issue and the complaint number is [protected]. The customer care executive informed me that I'll be receiving a waiver for all these days on which the connection was cut. I have stated both the issues and their complaint numbers, here. I expect ACT to look into these issues and make sure that I receive the waiver as well as the concession for placing the junction box for the past 2 months.

Hello, We have taken new ACT Connection 15 days back . it had come for 5 days with low speed after that it was not coming since from 10 days .then we have lodged a complaint through customer care they said our representative will come and fix only one time he came and fixed it worked another one day then after same story this time its going worst customer care people will be telling our representative will come and fix but no one had come and i am getting messages like your complaint has been resolved successfully kindly reply to [protected] with Y for closing the complaint and N if the complaint is unresolved then i sent as N . below are ticket/complaint numbers which i raised: [protected] [protected] [protected] [protected] many more are they which i have deleted . This story is being repeated everyday for me . they are sending Resolved and giving as N. They are the no. 1 fraud and if you call for a new connection, they will come within 1hours like a dog searching for a bone. But once you get a fraud act broadband connection, that’s it. Then they will show their real face and they act like they are the ruling party. Fraud act broadband sucks customer’s money exactly on the date they say irrespective of whether the connection is still presence at customer’s place or any disconnection in the fraud act broadband line. They would never bother about the customer’s complaints. My fraud act broadband user name: 11446340 hey want only money by fraud from customers and if act dies, even then they would like to bury them with money. If you ask for regarding to the issues related disconnection or anything, the customer care people would attend the calls for few times and bluff; then if customers again disturb them, they would switch off their customer care contact numbers, hence you can’t call them. The customer care people are totally waste; they got one computer and a chair to sit on it. If they attend a call from customers and just them “we will do it within 1 or 2 days”. That’s what they trained for. But the main culprits are sitting above them and they have to be punished. Now i’m in huge loss because of these fraudsters. ut these act frauds would exactly send the bill within a day or two for no internet connection, money suckers. These have collected me the advance amount 2times, this happened when i asked them to temporarily disconnect the service for only one month. Even i sent them an e - mail one month in advance as a prior notice. These fraudsters not considered and not responded to my e - mail at all. I advise these frauds to remove their customer care’s e - mail address from their website as they would never respond to those. So far these fraudsters looted my money rs 20000 and my efforts i spent so far to reach them to get the connection shifted. Still their mouths are shut. I ask fraud act broadband now why you people need the business, is that just to cheat the customers and suck their money? You keep in mind that fraud act broadband vanishing in future instead of shining. I suggest/advice everyone for not to go to frauds like act broadband, they squeeze you with the money till you become invisible. They are no. 1 fraud. Still if you want to loose your money that you earnt from hardwork, please go ahead.