ACT Fibernet Complaints & Reviews

I am a registered user of ACT fibernet in Besant Nagar, Chennai. I switched over from BSNL to ACT 2 months back for the speed promised which is required for my official work purposes at home. In the past 2 months (from date of paying the installation and new connection deposits), the service has been down for more than 15 days now. The service response is very pathetic and all people whom I try to reach for help keep pointing me to some other...

I have never been receiving the soft copy of ACT Bills for the last 6 months or so. Since Dec 3 I have been trying to reach out to the customer care through Phone calls and emails. Phone is never reachable (says always busy) and none has responded to my emails till date. I have went and escalated this issue to the ACT TV Appellate and Nodal Officers but even they seem to be utterly useless. I have never seen a worst customer care as ACT...

Greeting I have approched ATRIA CONVERGENCE TECHNOLOGIES PVT LTD. for Semi Annual Subscription Charges -A-Max 650 6M 184 Days 3, 575.00 Service tax: 500.50 Total : 4, 075.50 Total Invoice Amount : 4, 075.5 User Id : [protected]@gmail.com Invoice No : 13515709 Account No : 857685 As to provide service for 14/07/2015-13/01/2016 ( as mentioned in their invoice) service provided 139/184 days. In the month of november dated...

Act Fibernet portal is displaying wrong data usage. I have raised 3 complaints regarding the same since last 3 months. Act is not at all taking responsibility to resolve the issue. Complaint numbers: In November: [protected] and for December :[protected]. Please take some action on Act. They are cheating people by showing data usage....

On 2nd Dec 2015 i have registered my complaint regarding my bill payment.Till today i dint gt any call back from the back-end authority and daily im wasting money to call the customer care but no response.Every month they are charging 100rupees extra for no reason and not solving my payment wavier.Act Fiber really SUCKS......

Hi, I called Act customer care in 3rd week of December 2015 and informed that we are going to shift our house from Lingampally area to Chandanagar and requested them to check whether ports are available in the apartment or not. They recommended me to inform them one day prior shifting our house. As per their recommendation I raised the request on 28th November 2015. The request is still open and I am doing follow up every day. Whenever...

My name is Faiz Mohideen, Triplicane, Chennai with ACT user id 10901092. My connection is not working since 28/11/2015, I had been facing regular disconnection since October 2015. November is worst most of the time my line is down. Every time you guys give pathetic excuses like fiber cut and rain.

Being an ISP you should have been prepared for all the contingencies. Most of my work is interrupted because of your lethargic and...

Hello my name is FAIZ MOHIDEEN resident of Chennai. ACT user I.d 10901092. Recently I am facing regular disconnection of my internet connection. Started November 17th 2015, worked with frequent drops. Made several complaints all ended in vain. Even today wrote to ACT Chennai mail. They keep on sending false promises. I want my connection to work....

Hi,
I have taken Beam internet connection.initially it was good for speed.but this company is not that much good to provide the service for customer problems.
recently i was shifted my house i raised the request for shifting my internet connection also .but its almost 2 days completed till now nobody responded for my request and when i called to customer support they are saying that we will resolve with in 24 hours.
i...

As per the ACT advertisement of referral scheme on introduction and activation of account the person referring would be given 2 movie tickets in 2 weeks. It has been over 3 months and I have not received what was promised over and above I have reminded and asked them about the same and have been promised that it will be resolved soon but no action has been initiated. They have no records of my requests and all the calls made to them have...

Account ID - 1159420

I had a good six months with ACT subscription. I have a 100 GB Lightning plan since November and this got over within 20 days. I had to reset my FUP for the next 10 days and paid approx Rs. 500 for around 34 GB and this was over within three-four days.

There is no chance that 134 GB would have been used from my connection within 24 days. I tried calling your customer care to no avail last...

FUP status abnormally high, shows 20GB when only 7 GB was used, raised complaint (#?), called several times, spoke to the following customer service reps. I have been paying up for an extension of FUP since October 29th as I work from home too and I need the connectivity. Bhavik - Day1 Vinay - Day 2, Says '24 hrs' means '24 working hours' - (I can only laugh at the quality department of the very mediocre customer service provider act...

Hello, I have been using ACT Fibernet internet connection since 2 years but for the last 2 months the data usage is showing very abnormal behavior. I have used not even 15 GB of data for the month of November, 2015 but Act Fiber net portal is showing as 52 GB of data used. I have raised a complaint(Complaint number :[protected]) with Act customer care about a week ago. But no one respond and takes responsibility. They are simply making me...

I want to raise a relocation request for which I'm trying to contact ACT Broadband customer care for the past one and half week on[protected]. The number is either busy or after connecting successfully no customer exec joins the call. I have tried dialing this number from ACT's own office itself and the result was same. I have also dropped a mail but there seems to be no other response from ACT except an acknowledgement....

I’m the user of fraud act broadband, chennai. They are the no. 1 fraud and if you call for a new connection, they will come within 1hours like a dog searching for a bone. But once you get a fraud act broadband connection, that’s it. Then they will show their real face and they act like they are the ruling party.

Fraud act broadband sucks customer’s money exactly on the date they say irrespective of whether...

Hi,

I got a connection through ACT in October[protected]. The plan I took was for 12 months, with a free 2 month usage. I changed this plan to get a free wifi router instead. On October 29th I emailed them about the status of this router installation.

Since then and till now, NO ONE from ACT has contacted me regarding the router. It has been a month now, and they have taken Rs. 14000 from me without providing...

Using ACT Broadband from past 1 year, now after shifting to a new address gave a request to shift the connection.
Customer care said will be done within 7 days.
On 8th day when I called they said I have to submit documents and they will check for Feasibility of the new address.
After 2 days again when I called they said its Feasible and I have to pay 500 for shifting charges. I agreed.
After 3 days there was a...

I subscribed for ACT fibernet on Nov 6 and got the connection on Nov 11. All the process went smoothly till then and the sales person said there wont be any disconnection at all. During the rains in Chennai, the connection is not stable at all. Internet was totally down on November 13 and was restored after frequent calls to Customer care on November 14th afternoon. Now the rains are gone and this is the second time in a week, I am getting...

Subscriber ID 10966044

I asked for the detailed usage statement for October month. I was shocked to see 38.52GB was excessively charged by them on the statement.

On 28th of October my portal had mentioned that the total usage as 77.18GB but their statement mentions 115.70144GB. I am asking them to explain the excess and they are evading the calls.

Chennai ACT customer care says they do not read...

Hi, We have shifted our home from Triplicane to Mylapore (Chennai). ACT promised they will facilitate the transfer of broadband service within 7 days. More than 2 weeks has gone and there is no response from ACT Chennai. Nearly after 15 days today they picked up the call and said they would new house address proof before they can do the transfer. I have no hesitation in providing the proof of new address and I don't know why ACT took 15...