ACT Fibernet Complaints & Reviews

My account id is 11253318. subscribed for ACT storm 75gb. i was using ACT blaze and 50gb got expired so early by 15 days itself so i upgraded to ACT storm and i face the same problem now. i request act to send me my internet usage details. my mail id is [protected]@gmail.com .and during night time my internet speed is less than 3mbps. i did speed test for 4-5 times and i found the same results. and for every 2 hours i need to log in to the portal page which is very annoying.and most of the times the portal page wont load.resolver has also not help me solve the problem.i need to call the customer care all the time to fix the issue.please get back to me ASAP.

I had subscribed for a new connection on Jan 10 through a sales representative by paying an amount of Rs. 15, 120 through cheque. My User ID is 1367662. I was initially promised that the connection would be installed before 14th of Jan. But, after the amount was deducted, no response from any person till date and the connection is still pending. After repeated call was able to talk to a executive on Jan 14th. Got a reply that the person who was supposed to provide the connection was on leave and it would take couple more days for the connection to be installed. Poor service from the Beam Telecom people. Have asked to install the connection immediately within 2 days or reimburse the paid amount.

There is no internet connection from last 36 Hours, I have called customer care more than 10 times but technicians are not even coming to fix this issue. What kind of services ACT is providing. Shame on you that you are cheating with poor service. I am Beam customer but at that time there was no problem, and now they are not even bothering to fix the problem. Check the screenshot of customer care message... what kind of service is this... !!! This is what ACT do. I want my money and disconnect my internet.. as sooonnn possible... There is NO VALUE FOR CUSTOMER... ACT SHAME ON YOU..!!! Name - Bijender Reg. no. [protected] Account no[protected]

Hi, We have applied for a broadband connection on 30th Nov 2015 at Chennai.Our CAF number is 89935.After so many followups also, connection is not yet provided.Kindly take action to return the money or commission the broadband.

I have paid for the plan of 10Mbps but they are providing just 1Mpbs, such a big fraud and cheaters. Kindly do justice for the loss incurred.

I booked ACT broadband connection (CID1357995) documents were submitted on 29th. I was promised installation within 24 hours. The application was confirmed and the message mentioned installation within 10 days. A team visited on 31st to install, but could not locate ACT network point. After repeated follow up with the sales, called customer care on 7th, who promised solving the issue within 24 hrs. I get a message on 8th Jan that the complaint ([protected]) will be attended on 15th Jan. Not sure it means installation on 15th Jan

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority.. 6th Jan : Today, couple ACT executives called me and trying to prove that this is consumed by me or someone hacked my router. They also send me report.. Which clearly show that couple IP address are added to my account wrongly.. (notice there is no change of IP for a prolonged period and a continuous download during the day and night).

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority..

As per the ACT advertisement of referral scheme on introduction and activation of account the person referring would be given 2 movie tickets in 2 weeks. It has been over 3 months and I have not received what was promised over and above I have reminded and asked them about the same and have been promised that it will be resolved soon but no action has been initiated. They have no records of my requests and all the calls made to them have been dismissed as not recorded. My user id- [protected]@yahoo.co.in registered contact no. [protected].

The worse ever service i have seen, and such a sick people, the call 100 times for the payment but dont even respond to the complains. i have registered n number of complaints but my problem is not resolved. My account # 860064, i have slow internet or disconnect problems, this would me my last complaint and will with draw the services if not responed please email back to [protected]@gmail.com Account # 860064 date of complaint 12/31/2015

MY A/C NO.1266317( In the Name of S.MANOJ SRIVATSAV) .My Internet connection was cut without no reason on 09.11.2015. I tried to register a complaint with ACT FIBRENET, CHENNAI, in their Phone No.[protected].But always their line dead.I finally made complaint on 12.11.2015.After several complaints since I was not satisfied with their service I told them to disconnect it immediately & refund the amount paid by me in advance.They disconnected...

As i done a recharge of 1200 for paying the bill to my wifi connection on 15 thy sept from HDFC debit card, so i recharged to pay tm for 1200 once so amount deducted of 1200 from bank and reflected in pay tm, so from pay tm wen im making payment to ACT fibernet the amount dint get recharged, so again i recharged 1200 to paytm from hdfc bank the amount reflected in paytm and i done the recharge to ACT fibernet so recharge was succesfull, so in this two time the amount of 1200 deducted but only the 1 time amount has been recharged, so regarding this i raised the complaint in hdfc bank they took 60 days to revert back to the complaint and info gvn to contact paytm, so raised the complaint in paytm with the trans details and with the bank details for the month of sept, and alos raised the complaint in ACT fibernet also regarding this so they told the amount is refunded to the bank, , so i called them and told that the amount is not yet refunded, so they asked to send the sept month bank statement, so two times i have sent the bank statemnt to ACT fibernet and also to Paytm merchant, so paytm merchant reverted me back saying that transaction is successfull in this and i shd contact Act finernet team for this, so again raised the complaint with the bank statement on dec 13 till now nobody bothered to get back, i lost my 1200 rs am not getting proper response from Act team Paytm Team and hdfc team, calling to them i lost my phone bill... so i need some shd be contacted me on this and refund my money of 1200 withe the interest for the 3 months and with my phone bill charged, ,

Applied for New connection on 19/12/2015 and paid RS 4100/-. New account opened[protected] and new ticket([protected]) registered. But broadband has not been installed till date. Initially he agreed to install on next day 20th Dec. But later Sales person told me there is some issue with ports in my building which will be resolved 23 dec after that connection will be installed. I wasn't in hyderabad from 24th Dec, so I asked him to install on sunday 27 Dec. Since 27th till date no one has come to install the connection. So I have initiated request([protected]) on 27/12/2015. First time customer case executive said there won't be any refund but amount can be transferred to another account. Next time another person told I will be receiving call from accounts department and will receive cheque within 15 working days. So I not sure about refund.

Hii, i have given a request for reshifting of my connection and the beam fiber has took 3 days till date but the issue is not sloved. The call center guys only update the ticket but they dnt help... kilndly help in this

Why does the centralized customer care number of Hyderabad is Busy always?? this is the first time I heard a busy tone for a customer care number and that too from a service provider whose service are prompt in Visakhapatnam which weighed me to take the connection from them.

I have been using Beam/Act fiber from current location since more than an year(since Nov 2014). On 12Dec2015, I was not able to access internet, so when contacted was asked first to place a request for connection shifting to current address. Though I have been using internet from this location I was not able to understand WHY I WAS ASKED TO PLACE A REQUEST FOR CONNECTION SHIFTING! Getting compramised, I have placed a request for connection shifting on 13Dec2015. Since then, everyday I have been calling customer care everyday and each time I am being given 2 COMMON FALSE PROMISES: A) YOUR REQUEST WOULD BE RESOLVED WITHIN 24HOURS B) PLEASE GIVE US LAST CHANCE. Also, everyday MY TICKET IS GETTING CLOSED WITHOUT BEING RESOLVED AND I AM ASKED TO CREATE NEW TICKET! THIS IS HAPPENING SINCE 2WEEKS(TODAY IS 25DEC2015), STILL THE ISSUE IS NOT RESOLVED. So, got fed up with this irresponsible and unfriendly act team and placed a request for Disconnection, even for this request to be fulfilled, they are saying that IT WOULD TAKE TIME TILL THIS MONTH END! Account Number:[protected] Tickets raised: [protected] 12thDec2015, [protected] 14th Dec2015 [protected] 14th Dec2015 [protected] 16Dec2015 [protected] 18Dec2015 [protected] 22Dec2015 [protected] 24Dec2015 So, guys, the new ACT management is incapable of handling your requests! I strongly suggest DONT GOT WITH ACT FIBER!!!

Hi All, I have taken ACT broadband connection in chennai, after 4 months onwards Iam facing connectivity issue. I raised so many complaints and they will say that engineer will come in 24 ours but no will come even if you wait for more than 50 hours. Then they will close the complaint. If I ask the same thing they will say silly reasons like.. informed enginner, simple cable issue. due to their poor service I lost so much work from my clients. but they will expect bill in time. especially in Thiruvanmiyur area.

We have been taken ACT Fiber internet broadband on 09.10.2015.But we requirement on 01.11.2015 before the Sales executive visited our Office ok he has been accepted and installation done on 19.10.2015. Sales executive commitment given me. sir we have four systems wire cable free off cost we provide the cable was very much and he has told positively. After as on 30.10.2015 I have been called to Mr.Venkat sales person ok sir 1st November onward your service will be activated and i will send technician to your place but from 1st onward i have been tried and after one week called up from ACT Fiber internet that person name was Upadhya Commercial Manager his taken can call with manager name i think Shaik saraf Manager. I have been explained issue His agreed sir your problem resolved as soon as possible his told. From after that still no one take care of this issue. Yesterday I went to ACT broadband Office Bangarahills Road No.11. I met to customer support person(lady name i dont know) Her called to Mr.Naresh his told to me and his given no.[protected] you directly call to this no and resolve the issue. From yesterday onward s his not responded. So that my amount(10260) refund as not get i will wait on Monday the problem was not resolved, I will go to consumer court and i file notice send through my Advocate to ACT Fiber Broadband. My request mail sent to below mentioned mail ids, but didn't respond nodalofficer.[protected]@actcorp.in, appellate.[protected]@actcorp.in Already informed to ACT I will go to Consumer Court. Warm Regards, Account No:[protected] Contact : [protected].

I am noticing my broadband usage is getting finished even without my usage and when sending complaint to act company via email i am receiving not even one reply and if calling call centre and asking to talk to a senior person they are telling to send email. I have sent 3 email's from 17th december but didn't get even one reply till now. Please help me in getting my connection proper.

Hello, I had very bad experience today with ACT Internet cusyomer care, I have paid amount till this month (December 2015 ) 22nd and legally I can use internet until then but because I didnt pay coming month bill in advance they have almost disconnected my internet (reduced speed dradtically).When I called them and asked that please provide me internet with high speed as normal then disconnect from 23rd but they said that they cant increase the speed. I dont know what to do, I think I have legally right to use high speed internet as part of my plan untill the date which I paid money already. Please help me in this.