ACT Fibernet Complaints & Reviews

My account ID is 11485864 . I have been a user of ACT broadband in cheenai for 2 years and have had no problem . The second month of my connection in bangalore and overnight my data is showing 17gb to 77gb overnight . It is humanly impossible for it to have been used up overnight . I had filed a complaint on 8th feb and was promised action in 24 hours . After hours and hours of calling and talking to customer care executives nobody has resolved this problem . This is absolute SCAM and FRAUD by ACT broadband . I will now make sure all my family connections which are in ACT ( 5 or 6) will be disconnected due to this poor service and CHEATING AND FRAUD .DISGUSTING ACT BROADBAND BANGALORE . just shameful .

Executives from act fibernet doesn't respond to you nor atleast listen to us.
They will do what ever they think or how it is beneficial for their incentives.

Initially they have raised the request for activation without intimating to me for which i informed them earlier to active after 15 days.
I've been following up for activation for 20 days later.
Now i came to know that they have internally raised a request for cancellation without my consent.

This is how they behave and treat the customers..
They have tested my patience.

Regards,
Guru.
[protected]

Hi Act Team,

I do not wish to continue with your service as I have shifted to a different address. Kindly disconnect this account. If you want to keep the service active, Please do not come back to me (GSK Nikhil) for payment or any legal action. As per government norms you should not give service to any one with out proofs. I do not know any one living in the below address(*********, BTM stage 2, Bangalore) Please disconnect the connection immediately.


Hi all,
I am not using this connection from 6 months. Please update the contact details or contact the people who are using the connection. I am not staying in that address and I am getting calls and am being harassed for bill payment. I am getting sms every other day for bill payment. I dont want your service. Please disconnect this connection. I have raised this complaint many times earlier.

Internet connectivity issue persisting from last 5 days.i dont understand what happened to this service provider, pathetic technical support and customer support.Ticket no: [protected] is registered at 9 am today, its almost 5pm, no one turned up to solve this issue.

Team,

Again the issue started this weekend also. whenever I call to customer care line is too busy or it says kindly hold the line / the number you are calling is busy.. Please confirm me how many are using your service in Hyderabad I mean no. o[censored]sers and how many telephone customer care lines you have.

even in this week on Tuesday also I faced the same problem for some time, I have opted for Work from Home option at my office and working, can I trust your services or not??

do you want me to maintain secondary connection always which I am doing now for my safe side.??

I don't want to continue with your services, probably this month is last. what kind of actions are you taking I am not sure.

My number is [protected]

I am a Customer of Act Broadband, My Account No.[protected], As my debit card has been Charged Twice on 11th January 2016, I have been following up with your Customer Care people with Complaint numbers

1) Ticket No.[protected]

2) Ticket No.[protected]

3) Ticket No.[protected]

Despite of following with your Customer care executives i did not received any calls, you can see two transaction ids on 11th January 2016, time-13:28 and 13:38

Andhra Bank Transaction Ids

1) S16798236

2) S16790379

Debit from Andhra Bank, I checked with bank manager he told its been received by the Merchant twice.

Regards,

Mohammed Rizwanuddin

No connectivity
There is no connectivity for past two days. I already raised an issue through sms. Still no solution. I got a sms stating issue is resolved. How come anyone can state resolved without actually resolving the issue. Fix it asap. Again poor customer service.

Customer Id: 10936208

Last month I complained regarding my gb's getting exhausted quickly. Last month it was working fine. Now again this month I am facing the same issue. My FUP RESET DATE IS 1St of every month. I am facing the same issue since 1st feb 2016. And when I am complaining on act portal page after some time I am getting a sms saying that my complaint is being closed. Act people didnt even speak once with me and how can complaint be closed. Just take the bloody box o[censored]rs and close my connection and return me my money which I paid in advance. Your company has become worst of all. Airtel is 10000 times better than act. I am using airtel at my office. Its much better than ur company. In just one day 20gb's are finished without any downloads.

Respect sir,
Tried reaching to ur number[protected] which is not working atal...I request u to plz correct the speed to my Internet connection ..the speed is too slow than my package (a/c no 343690, name :vikash jain, contact number: [protected])

I've registered a complaint three days back with ACT regarding non-working of the battery (which gives 4hrs backup during powercut as promised by ACT) in the box as there is no internet connectivity during powercut and no one attended to it. I received a call from the technician 'kiran' immediately after registering the complaint asking to call and remind him on the next day. In the next two days I called him four times and everytime I call he says that he will attend to it within an hour.
I was fed up with this sought of behavior and called the customer care executives. They did nothing but registering another complaint regarding non-working of the battery. When you people can't really attend to the problems within 24hrs why do you promise so, while giving a new connection? Bsnl service is better than you guys, they respond the very next day after registering the compliant.

I had paid any advance of 7207 in the month of Dec, but still they are telling me to pay the bill amount of monthly basis . So they are saying that i have not paid any advance . So can any one please help me

Hi,

I had raised a complaint against mobikwik for not refunding the failed trasanction amount of Rs.1545 (complain # 1219874).

I immediate got a call from Mob# [protected] following the above ticket submitted on consumer complaint site. The person on call said he is handles mobikwik related complains on consumer complaint site. He immediate asked me for my bank account details (username or sbi card number) and then said he will redirect me to somewhere where i have to speak my password for netbanking.
I immediately realised it is a spoof so i disagreed to provide any such information.

Please let me know if this is the process for refunding the amount from mobikwik?

Please take action if this number #[protected] was a fraud.

Thanks
Sandeep
Mob: [protected]

Hi i have taken a Act Fiber net connection in the month of Aug 2015 and requested to shift the connection to a New address in Punjagutta on Nov 14th. After almost a week followup the customer team explains me the their cant shift the account to new address, because of lack to domestic connect in that particular area and i need to buy a setup box for 2500/-. I requested them deactivate the account and refund me immediately.

The...

I am facing similar problem since last 6 months, I have 75 gb download limit which gets exhausted within 15-18 days and everytime I complain act executives call send me a log saying that I have used this limit and talk very arrogantly. This time their executive tarun Sharma had the audacity to tell me that I can go complain where ever I want. Act seems to be fooling people as I see similar complaints s here and most of my friends are facing same problem. Iam going to file an fir against act and drag them to consumer court.

My account I'd is
165624

I have taken broadband connection 6 months back and paid one time amount for 6 months. On Jan 3rd, 6 months completed. November 2015 last week internet not coming. I reported to ACT. They told cable was cut at hub level. Need to put a hub in my home which i am staying in rented house. There is no possibility in my home to setup. For this same without giving information and coming to me they are closing my reported tickets. Even though i escalated they don't respond to my calls. They entertain like this till one month. Finally i say OK to put hub in my home. Then they told will give connection by evening. After 2 days also they are not came to me. Again i called, they told me there is no possibility to give connection to you. So call to customer care and ask refund for non usage. Because of their cable rule it should not goes with power pols. In this case why connection given me at first time? Why entertain one month to say this? Finally i called to customer care and updated what is happening. Asked for refund.
Again they called me we can not give refund to you as per our rule. If you take net connection in future, we will give on that time. How its possible to in future there is no connectivity. Even i asked about that rules also. They are not mentioned any where.

ACT guys are playing with me on this. How much loss i face on this. See following complain tickets.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I have been using Beam/Act in hyderbad for the past 5 years and never had to worry so much on FUP levels.

Act bangalore, i suspect and am pretty sure by now is cheating heavily on FUP. I reset my FUP on JAN 9th and since then have not downloaded anything except a windows update for 2-3 gb. yet it shows that i have already consumed 25gb.

I am pretty sure ACT Bangalore is CHEATING since i consciously have kept a tab since jan 9th 2016.

Beam hyderabad is Pretty Good. ACT BANGALORE IS JUST HORRIBLE !!! Hey Beam hyderabad, i took connection in bangalore thinking beam hyderabad and act bangalore are same. THEY ARE NOT !!! ACT Bangalore are plain old cheats.

If they have any problem involving the network or technical glitches
they expect me to go out of the way and co-operate even if it means incurring a loss
but if i the customer have any problem act fibernet cant even bend a small rule to undrstand my situation.
services are never provided on time. if they comit 8hrs they always take 24hrs and never do it in 8.
if i am paying i require services as well
i cant change to another provider as they have the best available speeds
my email is [protected]@gmail.com

I have unexpectedly registed fro hungama pro account from act user. I received a bill to pay for 2 months, i paid the bill as they suspended my wifi account and i said them to unsubscribe, but they didn't. I will not pay the bill next month. please help me out, i'm not at all using hungama services either. its so sad that we are users of act fiber. Not only this last time we faced problem regarding wifi for a month

Hello,

I am an account holder with Act fiber net with INR 1050/month rental package, Since beginning I was facing issues with Internet connectivity and every-time I raised complaint technician used to visit and say fixed, but same store after some days, as it was going ridiculous I have moved to monthly subscription from 6 months, and since almost 10days I was unable to neither connect internet nor able to raise complaint as their customer care was not reachable and if call gets connected also IVR used keep me on hold for 10mins/13mins/8mins kind of time and disconnected, today at last executive came online and after listinning all, she said this is retention team call so transferring to them, and lady from retention team came online and was asking for time to check with field team and back-end technical team, I asked her for activation until, and said would pay the bill if resolved, she straitly deanyed and said if I pay the bill only activate the account if not please, , , (I don't kno what it means).

This no/poor internet connectiviyt issue I am facing almost every fortnight, and requested them to change th hub atleast but no response at all, I was a happy customer of other internet service provided and they forced me to come on to ACT, now least bothered to resolve the issue, and surprisingly they are least bothered when I said I am going to raise this issue with consumer forum, and retention lady said please go-ahead.

They are meant with customer amount not mean to support customer!!!

I had subscribed 50mbps and paid six months advace, was promised d-link 850 router. The reality got a basic router after 17days and the download speed is 2 to 10 mbps. Think before you subscribe ACT fibernet.