ACT Fibernet Complaints & Reviews

We have been taken ACT Fiber internet broadband on 09.10.2015.But we requirement on 01.11.2015 before the Sales executive visited our Office ok he has been accepted and installation done on 19.10.2015. Sales executive commitment given me. sir we have four systems wire cable free off cost we provide the cable was very much and he has told positively. After as on 30.10.2015 I have been called to Mr.Venkat sales person ok sir 1st November...

I am noticing my broadband usage is getting finished even without my usage and when sending complaint to act company via email i am receiving not even one reply and if calling call centre and asking to talk to a senior person they are telling to send email. I have sent 3 email's from 17th december but didn't get even one reply till now. Please help me in getting my connection proper....

Hello, I had very bad experience today with ACT Internet cusyomer care, I have paid amount till this month (December 2015 ) 22nd and legally I can use internet until then but because I didnt pay coming month bill in advance they have almost disconnected my internet (reduced speed dradtically).When I called them and asked that please provide me internet with high speed as normal then disconnect from 23rd but they said that they cant increase...

There is a frequent problem in the net connection every month i had give complains 2 or 3 times and the phone no is always busy i am not understanding whether to continue it or disconnect it please solve the problem my register mobile no is [protected] and the address is 5-3-935 gs estate ns road hyderabad...

Before i tell anything bad about ACT broadband : You guys can try to call ACT Customer care and see how much you get charged to get connect to Customer Care : Even if you get connect, they would say give us 24 hrs to resolve . For me every month am wasting 200 + Rs for ACT Customer care alone . and additionally i have to recharge my Data Card ....

Sir, this is about "ACT Fibrenet Internet Service Provider" services data usage in my account.Here, a clear account of data usage is not being shown on daily/weekly basis(details are not at all shown, only the amount of data used is shown).As such there is scope of many wrong and exaggerated usage, on the part of ISP. My data usage starts on 17th of every month afresh.today on 18th Dec 2015, the site in my account shows that i have already...

Dear All, Hello, We have taken ACT Connection 1 year back. it had come for 5 days with low speed after that it was not coming since from 10 days .then we have lodged a complaint through customer care they said our representative will come and fix. No one has came. I called 5 to 10 times to your customer care, every time the same answer will come our representative will come and fix. He never come and may it take his life time...

My account id is 1085830. The junction box was fixed outside my place in October 2015 and it uses my electricity connection. While fixing the box, I was informed that I'll be receiving a concession of Rs.50 in my monthly bill. Till now I haven't received any concession in the past 2 monthly bills. I filed a complaint regarding this issue today and the complaint number is [protected]. And during the heavy rains in Chennai, my Internet connection...

Hello, We have taken new ACT Connection 15 days back . it had come for 5 days with low speed after that it was not coming since from 10 days .then we have lodged a complaint through customer care they said our representative will come and fix only one time he came and fixed it worked another one day then after same story this time its going worst customer care people will be telling our representative will come and fix but no one had come...

I have taken the internet connection from ACT in Sept2015, but during last one month, it has hardly worked for 15 - 20 days. I am still keeping my old line of BSNL . Even after repetitive reminders, no one attend the problem, but the monthly bill is generated for payment . The customer care telephone no is not working at least for last one month. Team leader Mr Madhan of Anna Nagr Region does not even pick up the call now days. It is totally...

The ACT broadband connection box was installed in my home as I was the first person to take the connection in my area. But now I dont want to use their service as their service is not good and my company sponsors for airtel connection. But the ACT broadband people are not removing the box though I asked them to do it. I want it removed immediately....

My Acct #[protected] I got a massage on 7th Dec 2015 morning stating that your FUP is reached to 80%, I surprised to see that message form ACT, as I haven't used this much download time that too in starting week of a month. My FUP limit is 50 GB reset date is 1st of every month. i never used this much data within a weeks time. I called customer care and informed this immediately, they replied that send a mails to [protected]@actcorp.in will...

Me Nitin akhiyani user of internet service provider ACT Fiber net holding A/c:[protected] got my connection disconnected without information, for no obvious reasons, upon asking for reason they were irresponsible of the situation till date, and forcing me install their cumbersome net box if i need the connection which is, ive complained regarding this since 4 days, complaint ticket numbers are -[protected], [protected], [protected]....

My Account Id is[protected] ...I AM NOT ABLE TO MAKE PAYMENT ONLINE AND OFFLINE (neither from your act fiber App not from the website )..I have even tried paying in the e-seva but my account details is not updated (i entered my account id but its stating invalid user)...And YOUR customer service is EVEN MORE WORST..i called the act fibernet customer support many times and told my problem but he said it will be resolved in 24 hour and you...

My Acct #[protected] I got a massage on 7th Dec 2015 morning stating that your FUP is reached to 80%, I surprised to see that message form ACT, as I haven't used this much download time that too in starting week of a month. My FUP limit is 50 GB reset date is 1st of every month. i never used this much data within a weeks time. I called customer care and informed this immediately, they replied that send a mails to [protected]@actcorp.in...

I was signed off on act page n switched main router off on 29/11/15, n left my house they were no people at my house from said date to 4/12/15, when i returned on 4 dec i singed in act login page i was shocked the usage was showing 16.80 GB, consumed.i called customber care n informed about tis on 4 dec, i reg complant till 7 dec no action was taken i again called customer care on 7 dec, they said d problem will be solver by 24 hr, but till...

I have given provision for power supply without interrupt for the Beam/Act/POP switch board in my home, repeatedly complained for hike the discount since my power bill consumption went into different slab since i never used power not more than 100 units for my home, once the Beam's Switch/Router started power consuming it went to next slab rate and power bill is coming very high.. Below is my account number and ticket complaint numbers. Account...

I have recently shifted to new place and have requested ACT Fibernet to make the necessary changes for shift of connection and none of the team members have got back to me so far. It's been more than a week and no response from company. Customer guys hang up on me when asked for explanation. According to the customer support the case or ticket number has been closed and resolved when none of them have actually contacted me. I work from...

I have been called your customer care from 5 days Still waiting for connection . No one responding . Just saying "Raising a ticket and my agent will call you" but i did not get any call from your agent. Can you please look into the issue....

I am a registered user of ACT fibernet in Besant Nagar, Chennai. I switched over from BSNL to ACT 2 months back for the speed promised which is required for my official work purposes at home. In the past 2 months (from date of paying the installation and new connection deposits), the service has been down for more than 15 days now. The service response is very pathetic and all people whom I try to reach for help keep pointing me to some other...