ACT Fibernet Complaints & Reviews

Hi,

We have taken broadband from ACT just a month ago and our Registration Number is 11655247.

The service is horrible and every now and then it gets disconnected and no there will never be throughput for us depend on their services. In just a month since we took, it's already 4-6 days of downtime we have already encountered with their technical team not attending to it.

Their Customer Support Team is always busy and we are forced to lodge complain through SMS option and their technical team never calls us for verification in turn, we only have to make repeated calls.

Please advise the stake holders of ACT to refund our deposit and other charges that they've levied on us till date.

This is the second complain in the same weak ( ticket no : [protected]) . I took ACT connection last Saturday (13/02/2016) and on the next day i had connection issue and it took 3 days from your side to fix the issue which the Technical team guy fixed in just few min and said its a small line issue we where not told properly about this by ACT customer service representatives . Because of lack of coordination with in you guy's I suffered 3days without connection now with in the next 3 days today again the connection got cut. When i called they are telling junction box down. Really whats the problem with you guy's in one week duration 2 times that to if you rectify the issue with in 12hr as you say means ok. but you guys are taking 3days. Look please fix this issue by tomorrow or else i am going to cut my connection. Your customer care number is not even a toll free number and each time i make a call it cost a lot and for previous fault i called more than 10 times. please rectify it ASAP or cut my connection.

I had a downtime for one full day and, I have raised a compliant. Technician resolved the issue by the evening. I have called up customer care and requested them to review my bill as I had one day downtime. They informed me that they can give a downtime only if the complaint is not resolved in 24 working hours. Means 3 days. I couldn't work for 8 hours and they are not ready to consider my working hours. So stupid.. Whenever you have a downtime and complaint number, please call them and request them to review the bill.
Jobin Jose

This Internet Service provider traps in people advertising that their service is Incredibly fast and I have been using this connection for about more than 6 months!
They have been providing the speed that they have been mentioning and then for the past three months it's not even 10% of what they mention!
Overtime I check my connection speed its not more than 10% of what they have been mentioning! Which is not supposed to be "Incredibly Fast" as the way they advertise!

Hi,

My ACT Account No: 1100660. My FUP limit of 75 GB got over in 10 days.

Similar thing happened last time also and technician told me that it was due to some wrong update.

It has happened again and it is not acceptable. I want detailed log of my website usage on each day.

If this continues i will discontinue my account with ACT.

kalyan

We have a Beam connection from last 1 year.
Suddenly net Speed is going to Slow and GB's are Exhausted.then we are complaint to the Customer care they said "okay we send technician and he solve it." from last 2 months but no one came and solve it till now.we complain more than 20 times from last 2 months and sometimes they didn't connect to care.
Even YouTube can't work. Viswaroopa is better 1000 times better than Beam.

I Just installed ACT new connection Saturday evening (13/2/16). And the next day morning(14/02/16) my act internet is not working I raised a complaint regarding this issue which they said will be solved within 12hr but no one called me regarding this issue and it didn't get fixed. so i called again they said it will be fixed soon still i didn't get any call from your technical team regarding this issue. My complaint number are [protected] and [protected]. I am taking the connection and the next day i am experiencing fault and they are giving a word that it will be fixed with in 12hr and no one show up. the sales person told me any complaint will be attended within 4hr and now its going to be 2 days and yet my complain is not been take care-of.

I started using their service by the later mid of Jan.
Only for few days, I did not face any issue either with the connectivity or with the speed.
I have already raised many complaints via phone (their helpline[protected]
They say that their server is down 'at times'
This is the most unreliable ISP I have ever used.
In 24 hours there is only connection for 12 hours (that too intermittently) that too only after midnight.
So to use their service, we have to be awake in the night is it?
I am not able to mention a particular date when this happened because this has been happening for the past 1 or 2 weeks now.
They do not pick up when called to helpline in the morning time before 10 or 11.
Now another issue I have been facing since yesterday is the reduced download speed. 75 GB is my download FUP upto which the speed should be 40 Mbps as mentioned in their plan tariff. I have not even reached 20 GB of it till now but then the speed has been drastically reduced. It is taking around 10 minutes even for a 60 MB file to download.

Due to this unreliable WIfi connection, I am forced to use 3G data in my phone separately. Total waste of money.

Why do I have to compromise when I am paying the money on time?

Cheaters ACT. This is not fair.

Customer ID: 1374916

ACT broadband is a Fraudulent company that cheats it's customer of the right to service and redressal.

I raised a complaint just a day after the installation on December 31, 2015. The Internet connectivity was intermittent at the best and it was barely usable.

I followed that up with many calls to its customer service but to no avail. Most of the times they were not even reachable. Even if they were they giving the same old template replies.

Not a single service personnel attended the problem or had come around to check the problem.

Kindly note that there will be no payment of bills for the days / month we were created of the service.

I will seek legal recourse for the complete lack of service and the deep mental distress the that you guys are giving us.

account Number is 1358493

ACT tv a fairly new company provides fiber optic broadband in Chennai. The speeds are deceptive because The actual internet speed promised in the package is not reflect in browsing and download speeds during internet use. My account number is 1162571

On top of that the internet connect drops for 4-5 hours almost everyday. Sometimes the connection is down for days. I have tried contacted the customer service on multiple occasions. Even though they would promise to send someone over within the next 24 hours first and on escalation promised to send someone within 4 hours of the call. No one showed up. Only after persistent complaints an engineer was finally sent to the location.

When I called the customer service number to complain they did a backend diagnostic and confirmed that the problem was at their end. However when the engineer came in he has no clue about this and blamed the fault on my router. Even on me insisting that the router was fine he was adamant and took it out to get it checked. There were no surprises that the router was all ok. Finally they accepted and fixed the problem at their end. However that fix was short lived as the problem started again. There have 2-3 engineer visits since then. Each time they claim to fix it but the problem persists and is actually worse than it was before.

This issue has prolonged for 3 months now. I have paid for all months without receiving any compensation for the internet down time. They haven't had the courtesy to offer any sort of compensation. The customer service is arrogant and at times even refused to take my complaint because at the time of the call the internet was working and refused to believe me. I had to force them to check their records and see previous complaints regarding same issue with diagnostic checks that they ran to actually make them believe that there has been a consistent problem.

My account ID is 11485864 . I have been a user of ACT broadband in cheenai for 2 years and have had no problem . The second month of my connection in bangalore and overnight my data is showing 17gb to 77gb overnight . It is humanly impossible for it to have been used up overnight . I had filed a complaint on 8th feb and was promised action in 24 hours . After hours and hours of calling and talking to customer care executives nobody has resolved this problem . This is absolute SCAM and FRAUD by ACT broadband . I will now make sure all my family connections which are in ACT ( 5 or 6) will be disconnected due to this poor service and CHEATING AND FRAUD .DISGUSTING ACT BROADBAND BANGALORE . just shameful .

Executives from act fibernet doesn't respond to you nor atleast listen to us.
They will do what ever they think or how it is beneficial for their incentives.

Initially they have raised the request for activation without intimating to me for which i informed them earlier to active after 15 days.
I've been following up for activation for 20 days later.
Now i came to know that they have internally raised a request for cancellation without my consent.

This is how they behave and treat the customers..
They have tested my patience.

Regards,
Guru.
[protected]

Hi Act Team,

I do not wish to continue with your service as I have shifted to a different address. Kindly disconnect this account. If you want to keep the service active, Please do not come back to me (GSK Nikhil) for payment or any legal action. As per government norms you should not give service to any one with out proofs. I do not know any one living in the below address(*********, BTM stage 2, Bangalore) Please disconnect the connection immediately.


Hi all,
I am not using this connection from 6 months. Please update the contact details or contact the people who are using the connection. I am not staying in that address and I am getting calls and am being harassed for bill payment. I am getting sms every other day for bill payment. I dont want your service. Please disconnect this connection. I have raised this complaint many times earlier.

Internet connectivity issue persisting from last 5 days.i dont understand what happened to this service provider, pathetic technical support and customer support.Ticket no: [protected] is registered at 9 am today, its almost 5pm, no one turned up to solve this issue.

Team,

Again the issue started this weekend also. whenever I call to customer care line is too busy or it says kindly hold the line / the number you are calling is busy.. Please confirm me how many are using your service in Hyderabad I mean no. o[censored]sers and how many telephone customer care lines you have.

even in this week on Tuesday also I faced the same problem for some time, I have opted for Work from Home option at my office and working, can I trust your services or not??

do you want me to maintain secondary connection always which I am doing now for my safe side.??

I don't want to continue with your services, probably this month is last. what kind of actions are you taking I am not sure.

My number is [protected]

I am a Customer of Act Broadband, My Account No.[protected], As my debit card has been Charged Twice on 11th January 2016, I have been following up with your Customer Care people with Complaint numbers

1) Ticket No.[protected]

2) Ticket No.[protected]

3) Ticket No.[protected]

Despite of following with your Customer care executives i did not received any calls, you can see two transaction ids on 11th January 2016, time-13:28 and 13:38

Andhra Bank Transaction Ids

1) S16798236

2) S16790379

Debit from Andhra Bank, I checked with bank manager he told its been received by the Merchant twice.

Regards,

Mohammed Rizwanuddin

No connectivity
There is no connectivity for past two days. I already raised an issue through sms. Still no solution. I got a sms stating issue is resolved. How come anyone can state resolved without actually resolving the issue. Fix it asap. Again poor customer service.

Customer Id: 10936208

Last month I complained regarding my gb's getting exhausted quickly. Last month it was working fine. Now again this month I am facing the same issue. My FUP RESET DATE IS 1St of every month. I am facing the same issue since 1st feb 2016. And when I am complaining on act portal page after some time I am getting a sms saying that my complaint is being closed. Act people didnt even speak once with me and how can complaint be closed. Just take the bloody box o[censored]rs and close my connection and return me my money which I paid in advance. Your company has become worst of all. Airtel is 10000 times better than act. I am using airtel at my office. Its much better than ur company. In just one day 20gb's are finished without any downloads.

Respect sir,
Tried reaching to ur number[protected] which is not working atal...I request u to plz correct the speed to my Internet connection ..the speed is too slow than my package (a/c no 343690, name :vikash jain, contact number: [protected])

I've registered a complaint three days back with ACT regarding non-working of the battery (which gives 4hrs backup during powercut as promised by ACT) in the box as there is no internet connectivity during powercut and no one attended to it. I received a call from the technician 'kiran' immediately after registering the complaint asking to call and remind him on the next day. In the next two days I called him four times and everytime I call he says that he will attend to it within an hour.
I was fed up with this sought of behavior and called the customer care executives. They did nothing but registering another complaint regarding non-working of the battery. When you people can't really attend to the problems within 24hrs why do you promise so, while giving a new connection? Bsnl service is better than you guys, they respond the very next day after registering the compliant.