ACT Fibernet Complaints & Reviews

My Internet Connection stopped working for more than 2 days now, I work from home and my productivity solely depends on the availability of Internet Connections that’s why I endeavor to pay my bills on time, but since the first of July my Internet connection suddenly stopped working and I’ve been reaching ACT engineers for the past 2 days they keep giving me one excuse after the other, please fix my connection or refund my paid amount for the month, because who will refund me for the days I’m not able to use Internet due to ACT INEFFICIENCY

I want to understand ACT's service policy.

There were several instances during the past year when internet was down for many hours ranging from 6-12 hours during a day.

What is a customer supposed to do? You reply with an apology which is of no use.

You expect paying customer to oblige. Why don't you oblige with refund.

You do not even have a professional courtesy of refunding prorated subscription money which is unethical.

I made upfront payment of Rs. 1203/- for ACT fibernet on Jul 1st, 2022. I did not realize it was upfront payment. On same day I requested disconnection for 3 months since we are traveling to US. I was told to downgrade plan and need not make any further payments for 2 months and raise disconnection request at the end of 2nd month. I was given an impression that it was free for 2 months. They never mentioned that amount for low grade plan will be deducted from my credit payment. When asked if I should make any payments, they simply said no without giving further details.
Later, when I reopened ticket on Jul 2, 2022, they said no refund can be provided and disconnected the call abruptly. They have deactivated my account now and. Rs. 555 was deducted from Rs.1203 for just 3 days and zero usage (jul 1st to jul 3rd). No usage was made these 3 days. I'm unable to raise any ticket now or speak to customer care since they have deactivated.
They have cheated my money for zero usage. I would like to withdraw from ACT service permanently and request refund of my amount Rs.1203 made on Jul 1st, 2022. Request to kindly take necessary action for the same.
Unable to see the bill from app since they have deactivated my account. Attaching message chain from ACT. It has details about my 2 service request for disconnection.
Kindly do the needful.

Had lodged complaint Received messages:
On 30/06/2022 at 9:06 pm
Your ACT Fibernet Ticket no: SR[protected] has been registered. Our team will ensure fastest possible action

On[protected]. at 10:09 pm
Your ticket SR[protected] is tentatively expected to be resolved by 01-Jul (DD/MM) between 16:00 to 19:30. Team ACT

On[protected]. at 1:25 pm
Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 02-Jul(DD/MM) 19:30 to 21:00. Team ACT

Sent emails to Hyderabad Nodal Officer, Appellate Authority, support, team act etc., but response

Even after getting Internet services I need to penalise the act fibernet

Pls initiate my complaint and take serious action

Thank you

I am Chandran from Chennai. On 12th January 2022, I checked ACT fibernet plans for my online classes. So I had to give my contact number. After a few minutes, I recieved a phone call from ACT's Salesman. He manipulated me to buy 6m+ offer, which costs Rs. 3887. They made the connection quickly after few hours. Five months It went smoothly at 5 mbps without any interruption. On 18th June 2022, my connection was stopped thought it wasn't complete 6 months. So I contacted with their Customer Care. And I raised a complaint about "Internet is not working". Later I recieved message like this "Your ACT Fibernet Ticket no: SR[protected] has been registered. Our team will ensure fastest possible action" and after few hours "Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 29-Jun(DD/MM) 19:30 to 21:00. Team ACT". After this I didn't recieve any message. So I went to their app and renewed my current plan Rs. 3887 through gpay. I didn't get any receipt. I made a phone call again to the salesman "Sundar". He simply said to wait. Now I'm really stressed and under depression.

I have been waiting for 2 weeks now for a refund after raising a ticket. The ticket was closed without any action taken. I had to re-open the ticket.
They said I'll get a call in 2 days from ACT but I never received a call. This happened twice.
I am calling customer care for the third time now. Disappointing experience.
0 punctuality, 0 response.

Hi have been following up with ACT customer care from last one month. They have to refund my money which was taken for new connection, But connection is not given stating its not feasible. I have sent multiple emails with my correct bank details where i need the money back. But no one gets back from ACT.

Hi,
I have taken act connection on 25th of June,
The sales guy promised installation will be done by 26th of june Sunday.. But it's 28th june no one came for installation. Now when I call customer care they say it will be installed by 1st july. That also customer care is very rude he is like wait for 1st july Or else cancel connection and refund will happen later..
In all these am. Loosing time. Already 27th and 28th I had to take leave as no internet.. Now by 1st july means my one week is gone who is responsible for this..
Why do you guys make me pay upfront and torture like this.
Ticket no from customer care is SR[protected]

This is to bring to your kind notice that i am from V N Rao Residency Vidyanagar and we have almost 9 connections (2 hub boxes were installed) long back, Also with out taking the permission from any one of the associate members taken the power connection almost using from 8yrs.
Our committ as desided to disconnect the power supply and got the connection disconnected. Due to got and electric shock due to bad connection setup by your associates.
Mr. shiva Goud and Chakri of your technician arrived to the site and we explained them clearly requested to esclate the issue to higher officials for further discussion which got and irresponsible and associate suggested to disconnect the entire connections.
If we get this type of response from your associates what service we can expect from your end.

Requesting to check and do the needful
You can call me # [protected]

I was using act for past 6 months. During the recent times, i was facing a lot latency issues while attending meetings. So i complained to act and they told to move with GX Box Option. So I raised a ticket at 17th of June for gx and till today (as 27th of June), no process were done. And even they asked me to make payment of Rs.2200/- and i processed that payment too. And my Account Id is [protected]. The worst isp i didn't ever seen in...

I had applied for new connection from ACT Fibernet. For which i Sumit the installation amount to the representative. But after a week they refused to provide me the connection in my area. After that till now no refund has given to me. I am connecting to the representative but all in vain.
This is my 2nd complaint on this site. I am planning to sue the company in consumer court for this humiliation.
Your ticket SR[protected] is tentatively expected to be resolved by 11-Jun (DD/MM) between 19:30 to 21:00. Team ACT
This massage I had received from them but nothing action taken.

Im getting loss in internet and they not fixing it

I had booked new broadband connection and made payment. However they couldn't provide me the connection and created SR[protected] request to initiate the refund. But I haven't received any refund and not responding to any mails.

Got the connection in Chennai & Paid for a year (A/c No:[protected]. Due to some technical challenge/their problem ACT is unable to provide the internet connection. Their representative mentioned that they are not able to provide the connection in my apartment hence they closed the connection. He mentioned that remaining amount will be paid but so far its not done (pending from 15th April 2022)

I had booked new broadband connection and made payment. However they couldn't provide me the connection and created SR[protected] request to initiate the refund. But I haven't received any refund and not responding to any mails.

I have been requesting from last 15 days for my router pickup since I have left India. But no one came and I had a quarterly plan due to I have paid excess and nearly 3000 rupees are to be returned to me. Now after requesting for 15 days also, after multiple international calls done by me to customer care but no one is helping. On top of which, more bill has come for me. Could you please help

I have been using act fibernet for 7 month.
My association with ACT has been horrible.
I used to log 5-7 complaints every month due to horrible service and that's the reason I decided to move out from ACT.
The Account Number is[protected]

The reason for writing to you is that when the junction box was installed at my home it was told that i will be paid 150 per month.
From Nov to June it's 8 months excluding June.
So I should be getting 1200 from Act Fibernet for 8 months for using my home electricity for the junction box.
I am very sorry to say this but the process in ACT is very disgusting and very much irritating.
I have to make so many complaints, so many calls to get the work done.
This is not at all a professional behaviour.
If you don't take it seriously I am very much sure that all the customers will be moving away from ACT in coming days.
Even the customer care people are so careless that they are saying you can mail the CEO and telling me straight that my refund will not be given.

if you do not give any solution. I'm going to consumer court.

I opted for ACT 6 month subscription after confirming with ACT sales execution, that the connection is available on the premises and can be installed the same date (June 2nd 2022).
On paying 6 month subscription amount (Rs.7611.00/-), there is no proper response from your team. After continuous calls for 2 days, they said that a Switch needs to be installed in the premises and will take time. Hence, on June 4th, I raised a service request (Ref# SR[protected]) with Customer care to cancel the subscription and refund the amount. I haven't got any call from ACT till date and the service request got closed on June 6th, and the amount is not credited back yet.

Request you to look into the above issue on priority and process my refund back.

Details:
Subscription : 6 months
Amount paid : 7, 611.00
Amount paid date : June 2nd 2022
Refund Ref# : SR[protected]
Refund Req date : Jun 4th 2022
SRequest close date: Jun 6th 2022

Thanks,
Satya.

I have requested for a new connection on 3rd of may and paid advance rental, but for 7days i didn't get any response from the team, then i went for cancellation of service then the customer care team said will be cancelled and refund will be initiated, after few days again service team called me to installation i said i already cancelled the service then after 1hour i got a message saying that installation has been completed and activation also activated i was shocked without installation how the service will be activated then i contacted customer care on 19th they raised for refund and said with in 5 working days refund will be completed, it's been almost 1 month i didn't any refund. When I called the customer care team no one was responding properly. and more over they are saying where ever you want to complaint do it, they are very rude.

Registered Mobile Number: [protected]

1. Without the installation Act Fibernet engineer has marked as installation completed.
2. Without installation Act Fibernet engineer has marked as Activation completed.
3. Without refund billing team is closing the ticket.
4. There is no proper information why this is being delayed, there is no proper response.

I have paid my bill but then also the account has been suspended