ACT Fibernet Complaints & Reviews

I was using act for past 6 months. During the recent times, i was facing a lot latency issues while attending meetings. So i complained to act and they told to move with GX Box Option. So I raised a ticket at 17th of June for gx and till today (as 27th of June), no process were done. And even they asked me to make payment of Rs.2200/- and i processed that payment too. And my Account Id is [protected]. The worst isp i didn't ever seen in...

I had applied for new connection from ACT Fibernet. For which i Sumit the installation amount to the representative. But after a week they refused to provide me the connection in my area. After that till now no refund has given to me. I am connecting to the representative but all in vain.
This is my 2nd complaint on this site. I am planning to sue the company in consumer court for this humiliation.
Your ticket SR[protected] is tentatively expected to be resolved by 11-Jun (DD/MM) between 19:30 to 21:00. Team ACT
This massage I had received from them but nothing action taken.

Im getting loss in internet and they not fixing it

I had booked new broadband connection and made payment. However they couldn't provide me the connection and created SR[protected] request to initiate the refund. But I haven't received any refund and not responding to any mails.

Got the connection in Chennai & Paid for a year (A/c No:[protected]. Due to some technical challenge/their problem ACT is unable to provide the internet connection. Their representative mentioned that they are not able to provide the connection in my apartment hence they closed the connection. He mentioned that remaining amount will be paid but so far its not done (pending from 15th April 2022)

I had booked new broadband connection and made payment. However they couldn't provide me the connection and created SR[protected] request to initiate the refund. But I haven't received any refund and not responding to any mails.

I have been requesting from last 15 days for my router pickup since I have left India. But no one came and I had a quarterly plan due to I have paid excess and nearly 3000 rupees are to be returned to me. Now after requesting for 15 days also, after multiple international calls done by me to customer care but no one is helping. On top of which, more bill has come for me. Could you please help

I have been using act fibernet for 7 month.
My association with ACT has been horrible.
I used to log 5-7 complaints every month due to horrible service and that's the reason I decided to move out from ACT.
The Account Number is[protected]

The reason for writing to you is that when the junction box was installed at my home it was told that i will be paid 150 per month.
From Nov to June it's 8 months excluding June.
So I should be getting 1200 from Act Fibernet for 8 months for using my home electricity for the junction box.
I am very sorry to say this but the process in ACT is very disgusting and very much irritating.
I have to make so many complaints, so many calls to get the work done.
This is not at all a professional behaviour.
If you don't take it seriously I am very much sure that all the customers will be moving away from ACT in coming days.
Even the customer care people are so careless that they are saying you can mail the CEO and telling me straight that my refund will not be given.

if you do not give any solution. I'm going to consumer court.

I opted for ACT 6 month subscription after confirming with ACT sales execution, that the connection is available on the premises and can be installed the same date (June 2nd 2022).
On paying 6 month subscription amount (Rs.7611.00/-), there is no proper response from your team. After continuous calls for 2 days, they said that a Switch needs to be installed in the premises and will take time. Hence, on June 4th, I raised a service request (Ref# SR[protected]) with Customer care to cancel the subscription and refund the amount. I haven't got any call from ACT till date and the service request got closed on June 6th, and the amount is not credited back yet.

Request you to look into the above issue on priority and process my refund back.

Details:
Subscription : 6 months
Amount paid : 7, 611.00
Amount paid date : June 2nd 2022
Refund Ref# : SR[protected]
Refund Req date : Jun 4th 2022
SRequest close date: Jun 6th 2022

Thanks,
Satya.

I have requested for a new connection on 3rd of may and paid advance rental, but for 7days i didn't get any response from the team, then i went for cancellation of service then the customer care team said will be cancelled and refund will be initiated, after few days again service team called me to installation i said i already cancelled the service then after 1hour i got a message saying that installation has been completed and activation also activated i was shocked without installation how the service will be activated then i contacted customer care on 19th they raised for refund and said with in 5 working days refund will be completed, it's been almost 1 month i didn't any refund. When I called the customer care team no one was responding properly. and more over they are saying where ever you want to complaint do it, they are very rude.

Registered Mobile Number: [protected]

1. Without the installation Act Fibernet engineer has marked as installation completed.
2. Without installation Act Fibernet engineer has marked as Activation completed.
3. Without refund billing team is closing the ticket.
4. There is no proper information why this is being delayed, there is no proper response.

I have paid my bill but then also the account has been suspended

The internet not working more than 36 hours.
I am facing issue because of that I can't work.
I already raised complain to customer care but still issue is not resolved. The kindly humble to solve the issue within 1 hour or who will be responsible for the delay for the update kindly make him contact. So I raise complain about him or can talk about issue because I am not getting positive response from your side.
So kindly do the needful.

I am trying to cancel the connection for past 2 months and there is no proper reply or feedback from your end

Kindly make a note and cancel the connection

details,
Name: NANDAKUMAR S
Account No:[protected]
Username:[protected]

Name Nandakumar

Mobile number [protected]

Cancel the act connection and send refund details

Network not to be found in available networks thus cannot connect

I took a new ACT connection on May 31st 2022. The agent Muniraja set up the wire, activated my connection, took the money and vanished. He gave me ACT BASIC plan for 6 month +1 month free. I had an old router of mine which i tried to install but it is unsupported. Without the router i am unable to use the internet connection that I paid for.

Since then I have been struggling to get it resolved. Raised complaints from ACT app, called customer care numerous times but no result. They are telling me they will change my plan from backend team/billing team and it's been over 1 week the result is zero, nada, zilch.

Today, 7th June at 7:20am I received a call from ACT Fibernet. The person on the call started shouting at me. I have no idea who the person was. He was shouting about saying that I requested the plan, did you buy router from shopping mall or what not! Please note it's 7:20 am. This is how I woke up.

I either want a router installed so that I can use the internet connection i paid for or disconnect and give me my entire refund.

Your pathetic and unreliable service is going down again and again.

If you can provide the service, refund my money and close the account.

SR[protected]

Also ask your staff to stop calling us asking us not to reopen a ticket giving them good rating. Unprofessional.

Sick of your service and monoply.

Junction box was removed from my area and it has been 4 days since any internet connection or backup provided
They have abruptly removed the connection and no one is picking up the calls now.
The customer service number is a waste of time as no one over there knows what to do in this situation and only provide fake promises

Hi All,
ACT Connection[protected] Broadband Not Working.
complaint No:[protected]
[protected] closed without resolution.
My broadband connection stopped working from last one month and the ACT customer support says they need to install the switch in my premises for the internet connection for which I have not allowed them as it's their responsibility to provide the connection and not out it on customer. In view of this I have raised multiple requests and they have been closing the request without any response. I have asked then to refund my money as I have paid for a year in advance they are not ready to that too. This is more like an harassment on the customer. Kindly please look into this and help with resolution. as I am outside the country they have taken me for granted and harassing me without any response to my request.

On May 6th, 2022 i made a payment for my act fibernet connection. I received a message that it was not complete and hence i repeated the payment and within seconds i received a message from the bank only now it appeared the payment had been made twice. I immediately reached out to act with a helpdesk. I have not received any further communication from the company regarding the resolution process.

When getting my ACT fibernet connection in Delhi, I was given the option to either go with a monthly plan for which I would have to provide my own router, or go for 3 months or more, and I would be given a free router along with my plan. I have therefore paid for this router since it was a package deal along with my plan. I am now constantly being harrassed by ACT agents for the router. They contact me every other day to harass me on call for it. I am not returning this, since it is my personal property now.

I would like for this harassment to stop, as not only is this illegal, it makes me more inclined to only recommend against ACT fibernet.