ACT Fibernet Complaints & Reviews

This is to bring to your kind notice that i am from V N Rao Residency Vidyanagar and we have almost 9 connections (2 hub boxes were installed) long back, Also with out taking the permission from any one of the associate members taken the power connection almost using from 8yrs.
Our committ as desided to disconnect the power supply and got the connection disconnected. Due to got and electric shock due to bad connection setup by your...

I was using act for past 6 months. During the recent times, i was facing a lot latency issues while attending meetings. So i complained to act and they told to move with GX Box Option. So I raised a ticket at 17th of June for gx and till today (as 27th of June), no process were done. And even they asked me to make payment of Rs.2200/- and i processed that payment too. And my Account Id is [protected]. The worst isp i didn't ever seen in...

I had applied for new connection from ACT Fibernet. For which i Sumit the installation amount to the representative. But after a week they refused to provide me the connection in my area. After that till now no refund has given to me. I am connecting to the representative but all in vain.
This is my 2nd complaint on this site. I am planning to sue the company in consumer court for this humiliation.
Your ticket SR[protected]...

Im getting loss in internet and they not fixing it...

I had booked new broadband connection and made payment. However they couldn't provide me the connection and created SR[protected] request to initiate the refund. But I haven't received any refund and not responding to any mails....

Got the connection in Chennai & Paid for a year (A/c No:[protected]. Due to some technical challenge/their problem ACT is unable to provide the internet connection. Their representative mentioned that they are not able to provide the connection in my apartment hence they closed the connection. He mentioned that remaining amount will be paid but so far its not done (pending from 15th April 2022)...

I had booked new broadband connection and made payment. However they couldn't provide me the connection and created SR[protected] request to initiate the refund. But I haven't received any refund and not responding to any mails....

I have been requesting from last 15 days for my router pickup since I have left India. But no one came and I had a quarterly plan due to I have paid excess and nearly 3000 rupees are to be returned to me. Now after requesting for 15 days also, after multiple international calls done by me to customer care but no one is helping. On top of which, more bill has come for me. Could you please help...

I have been using act fibernet for 7 month.
My association with ACT has been horrible.
I used to log 5-7 complaints every month due to horrible service and that's the reason I decided to move out from ACT.
The Account Number is[protected]

The reason for writing to you is that when the junction box was installed at my home it was told that i will be paid 150 per month.
From Nov to June it's 8 months...

I opted for ACT 6 month subscription after confirming with ACT sales execution, that the connection is available on the premises and can be installed the same date (June 2nd 2022).
On paying 6 month subscription amount (Rs.7611.00/-), there is no proper response from your team. After continuous calls for 2 days, they said that a Switch needs to be installed in the premises and will take time. Hence, on June 4th, I raised a service...

I have requested for a new connection on 3rd of may and paid advance rental, but for 7days i didn't get any response from the team, then i went for cancellation of service then the customer care team said will be cancelled and refund will be initiated, after few days again service team called me to installation i said i already cancelled the service then after 1hour i got a message saying that installation has been completed and activation...

I have paid my bill but then also the account has been suspended...

The internet not working more than 36 hours.
I am facing issue because of that I can't work.
I already raised complain to customer care but still issue is not resolved. The kindly humble to solve the issue within 1 hour or who will be responsible for the delay for the update kindly make him contact. So I raise complain about him or can talk about issue because I am not getting positive response from your side.
So kindly...

I am trying to cancel the connection for past 2 months and there is no proper reply or feedback from your end

Kindly make a note and cancel the connection

details,
Name: NANDAKUMAR S
Account No:[protected]
Username:[protected]

Name Nandakumar

Mobile number [protected]

Cancel the act connection and send refund details...

Network not to be found in available networks thus cannot connect...

I took a new ACT connection on May 31st 2022. The agent Muniraja set up the wire, activated my connection, took the money and vanished. He gave me ACT BASIC plan for 6 month +1 month free. I had an old router of mine which i tried to install but it is unsupported. Without the router i am unable to use the internet connection that I paid for.

Since then I have been struggling to get it resolved. Raised complaints from ACT app,...

Your pathetic and unreliable service is going down again and again.

If you can provide the service, refund my money and close the account.

SR[protected]

Also ask your staff to stop calling us asking us not to reopen a ticket giving them good rating. Unprofessional.

Sick of your service and monoply....

Junction box was removed from my area and it has been 4 days since any internet connection or backup provided
They have abruptly removed the connection and no one is picking up the calls now.
The customer service number is a waste of time as no one over there knows what to do in this situation and only provide fake promises...

Hi All,
ACT Connection[protected] Broadband Not Working.
complaint No:[protected]
[protected] closed without resolution.
My broadband connection stopped working from last one month and the ACT customer support says they need to install the switch in my premises for the internet connection for which I have not allowed them as it's their responsibility to provide the connection and not out it on customer....

On May 6th, 2022 i made a payment for my act fibernet connection. I received a message that it was not complete and hence i repeated the payment and within seconds i received a message from the bank only now it appeared the payment had been made twice. I immediately reached out to act with a helpdesk. I have not received any further communication from the company regarding the resolution process....