ACT Fibernet
Atria Convergence Technologies Ltd.
Customer satisfaction rating: 55%
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3940
COMPLAINTS
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ACT Fibernet Customer Care

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Address
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar
Bengaluru
Bangalore District
Karnataka
India - 560010

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
47
down
118

Additional info

Mr. Shreyas Bangera
Nodal Officer

Mr. Anand GS / Mr. Suresh Babu
Appellate Authority

9:30 a.m to 6:30 p.m (Monday to Friday)   


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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55%
Complaints
3940
Pending
374
Resolved
2017
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 12:00 am - 05:00 pm
Tue 12:00 am - 05:00 pm
Wed 12:00 am - 05:00 pm
Thu 12:00 am - 05:00 pm
Fri 12:00 am - 05:00 pm
Sat 12:00 am - 05:00 pm
Sun 12:00 am - 05:00 pm

ACT Fibernet Complaints & Reviews

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My Name is Vishal Kumar, I am from Lucknow I have ACT Fiber net my user id is[protected] last month I took this service...
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I had payed the amount on 14th may saying that connection will surely be done in 48hr but today the technician says that the...
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I am using act broadband connection and write now connection with my father name and i requested to change father name to...
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I am having an ACT Fibernet connection, in the previous place I stayed I paid the connection charges and cable charges. Now...
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[Resolved]

I would like to cancel my sony liv subscribtion.
Aug 9, 2021
Complaint marked as Resolved 
May 12, 2021

Complaint Status

ACT Fibernet customer support has been notified about the posted complaint.
Please share your account ID. We will get in touch with you.
1 Comment
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    I want to submit Complaint Positive Review Neutral Comment
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    Date of Incident: 5/11/2021
    Technicians have visited my home and damaged my existing BSNL connection and didn't even...
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    I have made the request for a new connection and paid for the same on 5th May 2021. Since then there has been no intimation...
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    ACT Fibernet — New connection [Resolved]

    I have requested for new connection on 7th may.they told to pay the amount and complete the signup process and the connection...
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    Hi,
    I raised a disconnection request mulitple times for my ACT fibernet account. At last it was disconnected on 4th...
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    Hi,

    This is Srikanth customer of ACT Fibernet with A/C:[protected] writing this up after a number of follow...
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    Hi,
    I have applied for ACT connection almost 5 days back and made payment for 3 months plan through their app. Initially...
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    Hi,

    This is to bring to your notice that despite of raising a request with ACT Fibernet customer care executive...
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    [Resolved]

    I have submitted my proof at the time of taking internet connection. I have given the aadhar proof where my name was correctly updated. But the ACT fibernet Team wrongly updated my name and I asked to correct the name as per the proof which I have given earlier.But now they are saying that there will be charges for the name correction.Kindly help as there is no mistake from my end
    Ticket Id for name change : #SR[protected]
    I have requested for name change and they have created the subject as Disconnection request
    Aug 7, 2021
    Complaint marked as Resolved 
    May 08, 2021

    Complaint Status

    ACT Fibernet customer support has been notified about the posted complaint.
    We regret the inconvenience caused. Please share your account number for us to assist you.
    We regret the inconvenience caused. Please share your account number for us to assist you.
    2 Comments
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      I want to submit Complaint Positive Review Neutral Comment
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      The support people do not have the patience to listen or answer the questions asked. The keep reiterating what they know and...
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      I have requested that my internet plan be downgraded to the basic one which costs about Rs. 660 (incl. taxes) per month. This...
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      I requested a new connection to the act fibernet more than a week ago and paid in full amount.
      Still now there is no...
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      Dear Sir,

      We have paid ACT internet INR 1488 towards broadband connection and they could not provide services...
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      ACT Fibernet — Delay Connection [Resolved]

      I was promised to get the connection by 2 Working days by the agent at the time of booking and payment. But once the payment...
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      [Resolved]

      Installation availability is there are not conform me 🙏please Because nearly because today is 7th day still I am waiting with my patience i[censored] can't install and can't give service act broadband internet plz tel me i ll cancel and look other broadband internet ok mob:-[protected]
      Installation not doing playing with me
      Aug 7, 2021
      Complaint marked as Resolved 
      May 04, 2021

      Complaint Status

      ACT Fibernet customer support has been notified about the posted complaint.
      Hi Divit, We regret the unpleasant experience you've had. We have your details and will get in touch with you.
      1 Comment
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        ACT Fibernet — Internet [Resolved]

        Hello Team,
        I am experiencing the same issue with Internet installation process is delay where i have asked for a...
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