ACT Fibernet Complaints & Reviews

I had installed a new connection in Act for a total of 5, 300 with the plan (ACT basic 6M + Router) in July 2022. On August, they sent payment notification and received a call to complete the payment. But I had paid for six months, so I opened a ticket for more clarification, but I never received a response.
After a few days, I called the toll-free number, and they informed me that static ip is charged.
However, I did not request a static IP address and was therefore unaware of its existence.
A few hours later, a service representative called to explain that they had added a free static IP address prior to the VPN problem.
The billing team has charged for the free static IP address.
I had continued to create the ticket, but the actual issue had not been resolved.
From the 15th to the 21st of August, internet service was very poor, with even Google pages taking a long time to load, and from the 21st to today, they suspended my connection.
They informed us on 22 August 18:44 that our account had been reactivated and that the billed amount would be refunded. They disconnected my connection again a few hours later due to an outstanding bill.
I sent emails to helpdesk.[protected]@actcorp.in and helpdesk.[protected]@actcorp.in, as well as raised a ticket via Quick Chat, my app, and calling customer service, but none of them resolved the issue.
If you are unable to resolve the issue, please refund my money and disconnect the connection and also please don't cheat the customers.
Please find the ticket information and date.

15 Aug - SR[protected]
18 Aug - SR[protected]
18 Aug - SR[protected]
19 Aug - SR[protected]
20 Aug - SR[protected]
22 Aug - SR[protected]
23 Aug - SR[protected]
24 Aug - SR[protected]

Mobile Number: [protected]
Account Number :[protected]

I paid for 6+1 months plan, i was facing a lot of network issues recently which is causing me a huge loss in my official work, hence I asked for disconnection, they disconnected it but they are not ready to refund my amount back to my account, when asking customer care, they are saying to transfer it to some other ACT account or use the amount whenever you reconnect your account, I request TRAI to please take strict action against ACT Fibernet to stop such irrational loot from consumers.

Hi All,

Having connectivity issue for past four days no response from helpdesk email address, nodal officer and appellate officer.. incompetent technical team and customer care team is completely Bogus.. till now no solution from their end.

Neighbor's having same connection and its working fine.

Marked my previous compliant as resolved without my consent.

Abdul Samad
No:SR[protected]

Hi All, having connectivity issue for past three days no response from helpdesk email address, nodal officer and appellate officer.. incompetent technical team and customer care team is completely Bogus.. till now no solution from their end.

Abdul Samad
No:SR[protected]

I am connecting to my wifi without ijnternet...

ACT Fibernet Does not have a BNG Gateway in Madurai so all data is routed through Chennai, . But the latency to Chennai is too high because of their routing, (over 30ms) causing the next hops to have higher latency than normal. I have complained about this issue for 1 month on Twitter but no action has been taken from the company for resolving it. For instance other ISPs I have used have ping to Chennai of 10ms from Madurai. The extra latency...

With great regrets act connection is becoming one of the worst net work, for a week atleast 2 to 3 times the connections keeps disconnecting and takes one fill day for the issue to be fixed.dude to this work from home is affected. The second worst thing is calling act customer line and need to be on hold for hours and still line will not get connected neither With we get a call back from the customer care..issues is never resolved soon, no proper customer support have to wait till act reaches out to us worst network..guess I need to look out for another broadband connection..

Hello,

We have paid amount for 3 months 75 MBPS plan but the speed is less than 30 MPBS, when we raise a complain in Support portal they are demading extra money to give the promising speed and they are very rude .
Even after telling them that we will log a complaint in consumer court they are least bothered and telling do whatever you want.
Becase of this speed cheating we have missed already 3 major interview meetings which leads us to delay getting the offer and we are unpain for 2 more months.
Please resolve the issue .

PH no : [protected]

Regards,
Kiran K

Thank u Act for solving my problem

My problem is solved now thank u Act

I payed 8, 209 rupees for a 6 month plus one month free pla. But i got only one month the money was deducted from my account and now there is no network and my account is suspended i need a refund plsss because it's a huge amount of money and customer care is not responding plss give me a refund account no:[protected]

I payed 8, 209 rupees for a 6 month plus one month free plan and they took the money and gave me only one month plan now my account is suspended and i am not getting help from any customer care i just want to get refund of my money because it's a huge amount and the service is really bad too i hope they respond and refund me

Prospect No.[protected]

Post document submission and payment in advance for 3 months internet connection, sales rep is forcing me to send SELFIE TO WHATSAPP NUMBER. I refused and complained and all I faced was SPAM HARASSMENT. When I said I'll file a legal complaint, he said to go ahead. He is asking me why only I have a problem when everyone else is doing it.
Nowhere in the website it's mentioned we must send a selfie and customer support team also said I only need to provide PDF format photocopy. They told me to ask the sales rep for link where I can upload my picture but the sales rep refused to provide. Even to cancel connection, the sales rep forced me to send selfie.
Finally after email escalation, I received confirmation that my refund is being processed on 11th August 2022. Yesterday again they sent me an email stating I must self SELFIE. This is mental harassment, unethical behavior, unprofessional, cheating. If they have a rule like this, why wasn't it told and asked for before taking the payment?
I have all calls recorded as well and email conversations. Please help resolve.

Hi Team,
I did raised a shifting request a month ago (you can check the request numbers based on my registered mobile - [protected]) so that Act can do the assessment and actual shifting should take less time. ACT did the assessment at my new location and said that it will not take more than a day to provide connection at new location and they closed that ticket as if i have re-located.

Again on 11th August i raised a ticket for actual shifting and till now the ticket is not closed and no service is provided. I am following it up on daily basis will help desk and the person who is working for ACT in our locality (Balaji). I am literally frustrated and even after planning one month ahead for shifting and from last 4 days i am unable to work for my office.

I am pasting the whatsApp conversations below, you can check your call recording for further details.(which i did with helpdesk)..
image.png
If you are not capable of providing services, please accept and return my money ( i paid for 6month in advance). I will move ahead with other service provider, everyday i am expecting that i will get network today...
--
Ramakrishna K

I am disappointed in waiting for a new connection over 7 days.

I contact ACT care for new connection on 7-aug-2022 and I was told I would get one by 48 hrs. After couple days I was told there's an issue in our area and was informed they are waiting on technical team for some permissions to place a switch.

Call centers tell me they are placing my complaint as there top priority. Yet there was no connection till 14-aug-2022 .I wait eagerly to realize that resolve date is moved to 16-aug-2022(Today).

Following that I call back customer care and I have been told/messaged that it will take till 18-aug-2022.

I can try to understand there's a technical issue. But it shouldn't have taken 7 days for a call back from a technician who is on the same page as call center.

When I did there's so much confusion of whom to trust, Call center assuring me it will resolve sooner or technician saying it will take a month or 2.

Still I like to keep my hopes up to get a call back of some level of assurance in these days of long waiting periods and pointless due dates.

I just want Internet connection.

We paid Rs. 3887 /- to install ACT Fibernet broadband connection on 6.8.2022.
Their engineering team could nt install & so we cancelled & we got complaint no/ticket number SR[protected] on 11.8.2022 & was assured amount will be refunded after our
sales team initiates the refund . Neither have received any msg nor call from the concerned team regarding this . Kindly
initiate the refund & resolve this issue as soon as possible . It's unfair to collect the money in seconds but refund initiation itself is taking 4-5 days then my refund process is going to take another 3-7 working days.

I am using ACT internet for more than 5 years. My connection got disconnected one week back as my neighbor not allowing wires to the connection box in their house. I raised a complaint and one of the ACT team suggested for GX box and they told approval is received as I am using ACT for five years, but after that no response. Another ACT team called and forcing me to close the ticket without resolution, else forcing to disconnect the connection....

Voip service is not working from past 4 days no resolution was given

Sr No [protected]
Sr No [protected]
Sr No [protected]

Sr [protected] '
Multiple call made no resolution given waited for long time they are just playing with their word

As I wanted to transfer connection from Manikonda to Nanakramguda, but executive was came and said there is no place in Port, need to install portal box and went away, after that no one has reached home to install.I am very much discouraged with your service and I wanted to install it as soon as possible.

Hello,

My Customer ID is[protected]. I have been a customer from multiple years and having intolerable disconnects from last multiple months. I have been logged the complaints and unable to get the permanent solution from your company. We are working from home and every day we have continuous meeting calls. These outages are causing high loss and inconvenience to us.
Let me know if you are taking required steps to resolve the issue permanently or I need to go to consumer court? This is very high time. Looks like no one is bothering about customer service. If you want to see the issue and understand our problem, please check the history of the tickets logged. I have logged N number of tickets. This is the worst service I never experienced before.

Thank you.

Sridhara
[protected]