ACT Fibernet Complaints & Reviews

I have booked a new connection for ACT Fibernet #[protected] and paid the initial amount on July 3, 2022, but they failed to provide me a connection citing it was not feasible in our locality/non availability of switch and canceled the work order, but even after 1 month now I did not receive my refund.

They told me that they will provide 75 mbps with the router, but later they are saying that the router is not good enough and it will never give better speed than 40 mbps, what? excuse me? When did you mention me before fraudulent behaviour and I opened dozen of tickets but all of them are closed without my consent, not even once have I been contacted by them. Even one of their employees told me that he will come to my house and show me what it is - he literally abused me!

I have an internet connection to my home at Bangalore from ACT Fibernet from last 1year 6 months at present address and I had this service in my previous address from last 6 years. Now at current address with customer ID[protected] in the name of Sridhara G M, myself. Have been paying their monthly bills of Rs. 1381 per month from last more than 1 and a half years. I have been paying their bills in time promptly. How ever, I am facing the intermittent connection breaks in every month and its not fixed permanently after so many requests to the service provider. This is causing great loss to our work as myself and my wife are working for an IT company. Every time I have to wait at least 1 day to fix after logging a ticket. This is happening several time in a month. Please provide the justice to me for this loss.

Thank you.

Kind Regards,
Sridhara G M
[protected]

Hi Team.

i have taken act six months plan and payed amount at one shot and now i am requesting for monthly Bill for august and i am not getting any bill from the concerned department and with out sending any bill to me they are closing my request if i call to customer care and ask about this they are telling bills are sent to my email id but i have not received any bill till now for this month and i am completely disappointed with the service providing by Act and ACT Has good image in market and its getting vanished because of this kind of behavior

They raise a ticket and keep that for 3 days and close the ticket with our sending any bill .

kindly help me with the Monthly bill for August and upcoming months as well,
this kind of services makes customers to disconnect the service and look out for other service providers

account no[protected]
phone no [protected]
complaints Date and Number 01/08/2022- SR[protected]
complaints Date and Number 03/08/2022-SR[protected]
Complaints Date and Number 05/08/2022-SR[protected]

Even after complaining 3 times i have not received my monthly bill August

Thanks and Regards.
Dinesh Kumar k

I have raised a request for internet not working with the TICKET# SR[protected]. For which, none of Broad band technician respond back in a proper way. I am still facing the internet issue.

If this keep continue from ACT. sorry to say, I have to disconnect the ACT service and need to take AIRTEL OR other services

I m an ailing aged sr citizen depending on net for medical nd other requirements. Its unfortunate its not working for the last 5 days. Despite reminders no responsible petson s answering but for routine sterio type recorded msgs. Never expexted this type of negligence fron a reputed one like ACT. We r using for the lat 10 years. But now we r forced to think twice to continue.
Request immediate rectification pl

It's been more than 3 days. Connection nit activated. Reminded them multiple times. They claimed 48 hrs. It affected my work.
I'm resident of deverabisanahalli, balaji Apartment, bellandur.

I am using fibrenet for zoom lessons.. From 3 days net not working.. Generally the next day it resolves somany times. I complianted yesterday ... Upto now no response from our management. Please close my account and give my advance. This tyype of services make me very disturbance.
Thank u
mvv subbarao
[protected]

OTT subscription auto renewal is happening since last four months my concern. Same has been mailed to service provider to deactivate it on 3rd Jun 2022. Now again in July billing cycle it is showing as amount due for auto renewal of OTT subscription.Notwithstanding previous dues already cleared. Now it is showing a due for last two months and fresh renewal charges.

I have disconnected the act fibernet account more than a year ago, since then I'm requesting to remove the junction box placed in my house.
Act fibernet is using my electricity without at free of cost since one year. Inspite of several complaints, the box is not removed.

Hi

I have an internet connection with ACT Fibernet with Acc no[protected] from past 7 years. I am really suffering with the worst service as they provided from past 2 months. From the Past 1 month I raised more than 12 tickets and I requested them everytime to change my cable to another router. But they are not listening their words and simply came and resolve the issue and close the tickets everytime. I am online software trainer and I had lot of sessions(each 1 hour) atleast 8 per day. I vexed with their service. Every customer care executive and every technician was not doing their job correctly and If I ask them there is no proper response and talking with me with very negligence. who is responsible for this? I want to file a complaint on them through Consumer Forum. From the past 1 week they raised around 6 complaints and they are not concentrating for the permanent solution. As I have lot of sessions on daily basis with my students. with this worst service How can I continue? Everytime they are requesting me" we wont repeat it again". but they are doing the same. I am facing lot of issues with them and I need a permanent solution and Please take an immediate action on this.

I registered for ACT Lighting plan (AC ID[protected] and paid Rs 11089 as advance rental for 6 months+ security deposit

The connection was installed on 16 June and from day 1, I faced frequent connectivity issues and slow speed for which multiple times complaint were raised but issue couldn't be resolved by the their technician.

On 24 Jul, connection was disconnected after my request and SR (SR[protected]) was taken for the processing the refund for pending advance rental of Rs 8000.

On 28 Jul, request was closed without processing the refund and when I contacted the customer care, I was told by Satish Kumar from ACT that we wouldn't process the refund and denied it completely. I asked him to connect with his supervisor/ manager and I was told he is busy and would callback in 2 hours but one one contacted even after writing multiple emails to customer care and nodal officer.

I paid for 6+2 months plan, i was facing a lot of network issues recently which is causing me a huge loss in my official work, hence I asked for disconnection, they discinnected it but they are not ready to refund my amount back to my account, when asking customer care, they are saying to transfer it to some other ACT account or use the amount whenever you reconnect your account, I dont have friends having ACT fibernet which means they will not give me my amount back, I request TRAI to please take strict action against ACT Fibernet to stop such irrational loot from consumers. I need my hard earned money back ASAP.

I have disconnected your services but when I have subscribed your plan your team told that 6 months plan if I took router will be free of cost. so, I picked that plan and after completion of 6 months disconnected your services.
I got mail for router recover why??

Registered account number is[protected] and ticket id is SR[protected]. I am asking for a refund but there no reply from their side and they closed ticket without solving it. First they said that they will transfer to my friends ACT account but after some time they said it is not possible. They are making excuses. So refund my remaining amount and close my account. Thanks

Act fibernet is practising to collect late fee charge for prepaid service . I didn't understand how they will charge late fee. What's the meaning of prepaid service . Why they are not parctisinh it strictly ? They wil billed for 1 to 30 or 31 th of a month and they will allow the customer to use upto 15 th of the next month . If customer forgot to repay the bill on or before 15th, they will charge 100 rs as late fee immediately. This is the...

I am doing work from home using ACT fiber net
Bur last 2 weeks my internet connection not working.. I raised a complaint to the Act fiber net customer service but I didn't get any response.. they simply drag the ETA time and not resolve the issue in quickly...

I opted for act fibernet on 9th July 2022 under the assurance that they will give connection in 24 hours. Once the money is paid they said they don't have service in that area and they need 1 week time to give connection. So I request refund and raised ticket. They have not refunded till now. I got ticket followed up, escalated, got it to red alert status but each time they close the ticket without refunding my money. I paid money for router as well. Customer care say it's backend!! Nothing beyond that they can serve you any information. Their finance team is not connected to the customer tickets portal and hence there is no information on where my ticket or my money is stuck.

There no call back, no escalation manager or matrix ...it's the worst customer service and even worst professionalism they show in this regard. They never meet on their deadlines and commitments

AC NO:[protected]
Ticket no: SR[protected]

Please do come and check the fibernet connection.. Asap the issue is from past 2 days i am not able to contact your customer care number only..

Https://soa.actcorp.in/cx/cn.php?t=SR&id=SR[protected]

Feedback link not working whenever I try to give the feedback.
The mail was sent by the ACT Fibernet company.