ACT Fibernet Complaints & Reviews

[protected] with customer ID have not been having internet connection for a month now. Numerous complaints have been lodged with the customer service and ticket nos are closed arbitrarily without rectification. I don't know how to escalate the issue and get a refund ....

Hi Team,
My name is Prasad from Hyderabad, I have applied for a new connection in the month of February 28, 2022. On the same day, your executive visited my home location and said to me it's not possible to give a new connection due to the power box not being available. They said we will update the billing department for the same for a refund initiation. I have made a call to your customer care more than 100 times regarding this issue....

I have booked to install the internet at my home. But due to some issues from ACT's side on wiring it could not be installed.
Now its been almost 15 days that i am waiting for my refund, no one has called me to take the account details. I have paid Rs 2828 and there's no clue will i ever get the refund.
There is some Salman Saifi who is in touch with me but he is also isn't replying on my emails from last 4 days.
Its...

I have requested for internet connection on 15th March and paid through NEFT . they said they will do it on same day But they are not able fulfil the request on time so we request to cancel booking and arrange for the refund . when ordering for connection itself I clearly told that I need it on time other wise I may not want it. Despite that they did do it on time. 21 March technical person is calling for installation, we informed please...

Hi,

I would like to raise a complaint against ACT Fibernet for its fraud. I'm a ACT Fibernet customer for over 8 years and everything was smooth until this post pandemic, when I had issues related to electricity incurred due to junction box and dropped a ticket to Customer Support for troubleshooting it. The technician arrived at my doorstep and then he started to repair the box and mentioned that due to more than 8 cables,...

I have disconnected my act service on 26 dec 2021 and router was picked on the same day. Since then I have called more than 30 times and they always tell me refund will be done in 24 hrs and I will be receiving a call from backend team but I haven't received any call from them. It's been almost 3 months....

Account ID[protected]
After facing packetloss issue's while gaming from the past 2 months, i contacted support to get this issue resolved, initially i was asked to wait for a month to get the issue fixed. After a month the issue was not resolved so i contacted support again and from there they have been giving reasons that the issue will be resolved by today's end and this has been going back and forth for a month.
I've...

I am an ACT customer since April 2018. Recently I raised a shifting request to ACT on February 27, 2022. March 1st, I have been informed that there is no feasibility in my shifting area and they requested me to disconnect the connection. As I have already paid due amount for March month, they promised to refund my amount and I agreed for disconnection. Now I waited for 21 days and still there is no refund from their end. Everyime I call their...

I requested a Bill Waiver on 19/3/2022 for which i didn't use it for 40 days in my last billing cycle(6 Months Plan), regularly I only used 100 GB of the total 3300 GB I was allocated, and first executive which i spoke to her mentioned that you will get a waiver for this cycle and she checked with the backend team then only she confirmed that you will get it.But the backend team executive called me and says we cannot give any waiver and disconnected...

I have done a payment of Rs:2444 for the new connection, but the new connection request was cancelled and my money was not refunded yet....

I requested a disconnection on 15/3/2022 and I wanted a bill waiver because I only used 53 GB of the total 3300 GB I was allocated, and I did not want to pay for the whole 6 months in advance. The service executive was very rude and hung up the phone on me prematurely before I could ask him about the bill details. Will not recommend ACT...

Hi,

Since we were relocating I asked the company to disconnect my connection and refund the balance amount or transfer the same amount to one of friends account.. they are denying both the options..please do help to get my refing...

Worst company i have paid money inspite they disconnect and do not repair it. after a year they repaired it and now they ask money and when told to adjust the previous amount billing since not used they told they will but they havent they closed the complaint without solving it and discconnected again.
worst company ever in my life yuckk should nott go to this
Please everyone leave this company

The complaint number...

Worst company i have paid money inspite they disconnect and do not repair it. after a year they repaired it and now they ask money and when told to adjust the previous amount billing since not used they told they will but they havent they closed the complaint without solving it and discconnected again.
worst company ever in my life yuckk should nott go to this
Please everyone leave this company...

The technican has already picked the router on sunday i.e 13th march but still my services are not disconnected. My act account no is[protected]...

There was a high power output by ACT server due to which there was a blast in my house. Entire switch and modem got burst. When I complain, ACT is just ignoring the mails and when I call customer care they say will check and call back.
Very poor service and safety. My son just escaped the blast....

Hi This is to complaint that ACt Fibernet is very worst service and they wont respond properly. For the month end payment they will send the reminders but they won't do service when issue comes or arises....

I have a Broadband connection with ACT FIBRENET[protected]. SINCE 6th March 2022, internet not working. Multiple complaint raised. Without my consent all complaint tickets closed. Today 9th March, still no internet. Now they have removed my junction box and no reconnection done.

Worst behaviour from their field engineers. Mental torture for me. I am WFH, now my health is spoilt because of this....

I have paid my act bill for 6 moths on Decenber 5th and due to issues on wrong usage reports and worst customer services, i wanted to deactivate my request immediately and get the money refunded for remaining 3 months not going to be used.
The only reason I have paid for 6 months is that I can leave the connection whenever the service is poor which is true during the recent times.
I havewritten several mails but they do not...

I have been using act fibernet for 3 years.
My association with ACT has been horrible.
I used to log 5-7 complaints every month due to horrible service and that's the reason I decided to move out from ACT.
Account Number is[protected]
Junction box was placed at my home in Sep 2021 which was disconnected today that too after making so many complaints and waiting for one and half month.
I have applied for...