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ACT Fibernet Complaints & Reviews

www.actcorp.in
2.8
Updated: Feb 23, 2026
Complaints 4573
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2328
Unresolved
2245
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R
Rex Jones
May 18, 2022
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Hi my name is Vivek Raj, with Account number :[protected].
My address : 20-140-4 Shamshabad .Hyderabad. 501218.
Query : As i work for an MNC and due to Covid we started working from home and I opted for ACT as my net provider . after using it was few days the services got interrupted in my work .When i complaint the person from technical team said that the box is far from my house and if i put the box at my house it will not get interrupted and the current bill i will be getting Rs100 from ACT( As the box is fitted n my premises and the electricity is used from my home ) i did not used the Act services from last 2 months as I was in out of station ..Now i received a bill of RS 1646.84. now my question is from where did i get that bill when i did not use the services and what about the RS100 adjustment which i was promised to get for the power supply from my house .i request you to look into the matter or else I have to take serious action .I am fed up with the services of ACT when i call customer care they simply tell that they have raised complaint . but no use. I also received n number of calls from technicians i every time tell the whole story . but no use .hope you will look into thus matter .
ACT Fibernet customer support has been notified about the posted complaint.
May 18, 2022
Updated by Rex Jones Hi my name is Vivek Raj, with Account number :[protected].
My address : 20-140-4 Shamshabad .Hyderabad. 501218.
Query : As i work for an MNC and due to Covid we started working from home and I opted for ACT as my net provider . after using it was few days the services got interrupted in my work .When i complaint the person from technical team said that the box is far from my house and if i put the box at my house it will not get interrupted and the current bill i will be getting Rs100 from ACT( As the box is fitted n my premises and the electricity is used from my home ) i did not used the Act services from last 2 months as I was in out of station ..Now i received a bill of RS 1646.84. now my question is from where did i get that bill when i did not use the services and what about the RS100 adjustment which i was promised to get for the power supply from my house .i request you to look into the matter or else I have to take serious action .I am fed up with the services of ACT when i call customer care they simply tell that they have raised complaint . but no use. I also received n number of calls from technicians i every time tell the whole story . but no use .hope you will look into this matter .
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Hi Vivek, we regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number.
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    C
    ChnadraReddy
    from HYDERABAD, Andhra Pradesh
    May 17, 2022
    Resolved
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    Resolved

    To cancel the new connection and Refund my money

    Address: shamshabad

    I have requested new connection of act fiber net on 14th may, I have made the payment for 12 months in advance. they have done the installation on the same day that's superb. After that my struggle start.after two hours my net goes of i thought some technical issue.it resolved by morning next day but not yet then i have raised the ticket, number SR[protected], Till Issue was not resolved even my calls to customer care.
    I am so disappointed...
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    A
    ambatipudi Lasya
    from Hyderabad, Telangana
    May 17, 2022
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    We are a family of People working in IT sector, and during this work from home times internet is very important monthly thrice or even more there will be a connection issue which is not resolved even after numerous complaints and requests fed up of this every time 48hrs. And more disturbing is that for billing they followup very efficiently whereas for complaints they take minimum 24hrs. Recharge your mobile net and act both of we have use act fiber net internet
    ACT Fibernet customer support has been notified about the posted complaint.
    View replies
    Hi Ambatipudi, we regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number.
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      V
      Vivek Roshan
      May 17, 2022
      Resolved
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      Resolved

      Address: 3-149/13, Road No. 4, Gaddams Enclave Phase-2, Gurramguda, Rangareddy Dist., PIN : 501510

      We took a prepaid broadband connection from ACT Fibernet worth 3200 approx. Now, we are getting mails asking to pay the bill with a due date mentioned.

      Registered mobile number :[protected]

      ACT account number :[protected]
      Jun 19, 2022
      Complaint marked as Resolved 
      ACT Fibernet customer support has been notified about the posted complaint.
      Verified Support
      May 17, 2022
      ACT Fibernet Customer Care's response       Hi, We have noted your query and we will get back to you with an update.
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        S
        SagarSomanna
        May 16, 2022
        Resolved
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        Resolved

        Address: Bangalore

        My customer id =[protected] from 13th may evening my internet is not working and promised resolution by 14th may big lie over there and act executive called me and said we have to change location of junction box and I gave premission to install to my premises also after that 0 response pathetic service from act they have no value for their customers and one of their customer care guy was unethical saying they are coming from far distance actual reality is the location he said is not more than 20min from my home rude behaviour saying they can come whenever they want on sunday and promised time was 10am and I wasted my whole sunday waiting for that act people false promise.Because of this people my office work is not productive at all.Higher authorities please take some serious action on these people we are not getting what we paid for.
        Jun 29, 2022
        Complaint marked as Resolved 
        ACT Fibernet customer support has been notified about the posted complaint.
        Verified Support
        May 16, 2022
        ACT Fibernet Customer Care's response         This is not the experience we want you to have. We have put this on priority with our team.
        Verified Support
        May 25, 2022
        ACT Fibernet Customer Care's response         We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us at [protected] & helpdesk.[protected]@actcorp.in
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          A
          Abhi_9000
          from Jaipur, Rajasthan
          May 15, 2022
          Resolved
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          Resolved

          Okay, So I requested for a connection on 30th April and then cancelled it in few days and requested the support too and I paid Rs. 1884 as prepayment. I tried reaching out to them and they said the number is not registered but they do have received the payment and the number needs to be registered and then they can initiate refund and the billing team will readh back to me in next 2 days. Now it's 15th and I have written them 10-12 mails and called them 10 times for my refund and all they can do is just postpone and doge me. One of the worst customer service and freeloaders are in ACT, I have been so frustrated that they cannot even refund me my money for the service which I did not take. My prospect ID is [protected] and my phone number is [protected]. Act is actually one of the most pathetic company with worst customer support, Never in my life I am going to consider this fraud company.
          Jun 17, 2022
          Complaint marked as Resolved 
          ACT Fibernet customer support has been notified about the posted complaint.
          Verified Support
          May 15, 2022
          ACT Fibernet Customer Care's response           This is not the experience we want you to have. We have put this on priority with our team. The concerned team will get in touch with you.
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            A
            Arsalan Hussain
            May 14, 2022
            Resolved
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            Resolved

            Address: Hyderabad, moghalpura, near famous function hall

            Ticket number: SR[protected]

            the agent could not solve the issue to put my connection in my area due to box unavailability and asking me to wait a week, and i told the customer service to refund my money, which they havent done until now.

            above mentioned is my ticket number for refund process, they were suppose to call me today, which they didnt, and are updating the call back time again!!! RETURN MY 2086 RUPEES
            Jun 24, 2022
            Complaint marked as Resolved 
            ACT Fibernet customer support has been notified about the posted complaint.
            Verified Support
            May 16, 2022
            ACT Fibernet Customer Care's response             Hi, we regret the inconvenience caused. We will arrange a call back from our concerned team.
            Verified Support
            May 21, 2022
            ACT Fibernet Customer Care's response             We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App https://bit.ly/3jjgLTj or mail us at: [protected]@actcorp.in.
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              K
              Kanchan JP
              May 13, 2022
              Resolved
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              Resolved

              My act account#[protected] is now disconnected on April 28 2022 due to not facility for provide the service. And I surrender router on 30th april receipt no.4548
              Jun 23, 2022
              Complaint marked as Resolved 
              ACT Fibernet customer support has been notified about the posted complaint.
              May 13, 2022
              Updated by Kanchan JP               Already submit the recharge bill which are recently said on April 12th 2022 for the amount of Rs.1, 943.24 in that I received only Rs.851 and the deducted 750 for router... But, I already surrender router on 30 April 2022 and receipt no.4548... Still now, I did'nt received the router payment... Pls, refund my amount asap...
              Verified Support
              May 13, 2022
              ACT Fibernet Customer Care's response               Hi Kanchan, allow us some time to look into the issue and get back to you with an update.
              Verified Support
              May 21, 2022
              ACT Fibernet Customer Care's response               We have processed the refund and it will take around 10 working days to credit in your account.
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                S
                syed hanzallah
                May 12, 2022
                Resolved
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                Resolved

                Address: Bangalore

                Hi, i had subscribed for act blaze 3months + router which had a renew date of 2nd may 2022 but before my renewal, on 28th of april act changed my plan on their on and billed me rs 1350 which is now due and to be paid by 15th of may, i just want to renew my oack and not pay for this exrta bill which i have never subscribed for, my name is syed hanzallah from bangalore, please resolve this issue asap.
                Jun 21, 2022
                Complaint marked as Resolved 
                ACT Fibernet customer support has been notified about the posted complaint.
                Verified Support
                May 13, 2022
                ACT Fibernet Customer Care's response                 Dear Sir, give us an opportunity to fix this. we will check the issue and get back to you with a resolution.
                Verified Support
                May 21, 2022
                ACT Fibernet Customer Care's response                 We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App https://bit.ly/3jjgLTj or mail us at: [protected]@actcorp.in.
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                  R
                  Rahavendra k
                  May 12, 2022
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                  Address: Hyderabad

                  Network not working properly...Every month 10 days my internet not working..The coustmer care members talking roughly...They did not respond proper way
                  ACT Fibernet customer support has been notified about the posted complaint.
                  View replies
                  This is not the experience we want you to have. Please share your account ID. We will assist you.
                  Reply
                  Rahavendra k's [Complaint's author] reply, May 23, 2022
                  My problem was not solved
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                    A
                    Abhi_9000
                    from Jaipur, Rajasthan
                    May 12, 2022
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                    Okay, So I requested for a connection on 30th April and then cancelled it in few days and requested the support too and I paid Rs. 1884 as prepayment. I tried reaching out to them and they said the number is not registered but they do have received the payment and the number needs to be registered and then they can initiate refund and the billing team will readh back to me in next 2 days. Now it's 12th and I have written them 10-12 mails and called them 10 times for my refund and all they can do is just postpone and doge me. One of the worst customer service and freeloaders are in ACT, I have been so frustrated that they cannot even refund me my money for the service which I did not take.
                    ACT Fibernet customer support has been notified about the posted complaint.
                    Verified Support
                    May 12, 2022
                    ACT Fibernet Customer Care's response                     We would like to assist you with this. Please help us with your account ID, we will be at it.
                    May 12, 2022
                    Updated by Abhi_9000                     Okay, So I requested for a connection on 30th April and then cancelled it in few days and requested the support too and I paid Rs. 1884 as prepayment. I tried reaching out to them and they said the number is not registered but they do have received the payment and the number needs to be registered and then they can initiate refund and the billing team will readh back to me in next 2 days. Now it's 12th and I have written them 10-12 mails and called them 10 times for my refund and all they can do is just postpone and doge me. One of the worst customer service and freeloaders are in ACT, I have been so frustrated that they cannot even refund me my money for the service which I did not take. My prospect ID is [protected] and my phone number is [protected].
                    View replies
                    My account was not registered so I have this prospect ID:- [protected].
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                      S
                      Shashi Prashanth
                      May 12, 2022
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                      Address: Hyderabad

                      My due amout was paid, but still my account status was suspended
                      ACT Fibernet customer support has been notified about the posted complaint.
                      View replies
                      We regret the inconvenience caused. Please share your account ID. We will look into this for you.
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                        H
                        Hari2510
                        May 9, 2022
                        Resolved
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                        Resolved

                        It has been 5 days i made a request to shift my connection. Still it is not addressed and It is impacting my work highly. Also no compensation during this down time, i still have to pay full amount as per them. If I dont pay the bill for 1day i dont get internet, but they can have enough downtime to serve existing customers
                        Jun 10, 2022
                        Complaint marked as Resolved 
                        ACT Fibernet customer support has been notified about the posted complaint.
                        Verified Support
                        May 10, 2022
                        ACT Fibernet Customer Care's response                         Hi, We regret the inconvenience caused. Please share your city name so that we can assist you.
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                          A
                          amitamit93
                          May 8, 2022
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                          [protected]

                          My connection has a problem for last 3 weeks. Every night my Internet disconnects only on the LAN but WiFi works.
                          I have raised several complaints and finally ACT engineer confirmed that the modem is faulty and it needs to be replaced..
                          I have raised several requests since then and yet the modem is not replaced and every request of mine gets automatically closed by ACT without fixing the issue or confirming with me..
                          I still have warranty on my modem and they're just delaying the issue until my warranty is over.
                          ACT Fibernet customer support has been notified about the posted complaint.
                          View replies
                          We regret the inconvenience caused. We will arrange a call back from our concerned team.
                          Reply
                          amitamit93's [Complaint's author] reply, May 10, 2022
                          THEY CALL BACK AND TAKE REQUEST EVERYDAY BUT ARE NOT FIXING MY ISSUE.

                          THE FIELD ENGINEER SAYS I HAVE TO RECEIVE A REQUEST FROM THE BACKEND TEAM. AND THE BACKEND TEAM SAYS I HAVE TO RECEIVE A REQUEST FROM FIELD ENGINEER AND NOBODY IS READY TO TALK TO EACH OTHER AND FIX MY ISSUE !!!
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                            A
                            Abhijeet002
                            from Mumbai, Maharashtra
                            May 6, 2022
                            Resolved
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                            Resolved

                            Address: ADDRESS - Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru - 560 010

                            Hi,

                            I had paid 3887 towards my broadband connection with prospectus number[protected]. I was assured installation will be done same day. I made payment through the link sent by the sales person.

                            Post that i called multiple times but till date no response from your side. Following your ignoring attitude i raised a cancellation request with request number, SR[protected] which was supposed to be addressed by today but again no call / email.

                            If the connection speed was good enough then there would have been 10- 15 new connection in the building but now I don't think I would recommend you to anyone.

                            I want my refund within the next 24 hours.

                            Thanks & Regards
                            Abhijeet Kumar
                            Jun 12, 2022
                            Complaint marked as Resolved 
                            ACT Fibernet customer support has been notified about the posted complaint.
                            Verified Support
                            May 12, 2022
                            ACT Fibernet Customer Care's response                             We regret the inconvenience caused. Please be assured that our team is looking into this.
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                              A
                              amitamit93
                              May 4, 2022
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                              Account number :[protected]

                              Every night at exactly 12.57 am my Internet disconnects automatically and it doesn't work till next afternoon.
                              And next day afternoon I get a call from ACT engineer and they close my ticket without resolving the issue as soon as they hear that the Internet is working now (afternoon)
                              Even when I explain them the problem they just don't care and disconnect the call...
                              This has been going on for two weeks now. Will someone fix this issue or not?
                              ACT Fibernet customer support has been notified about the posted complaint.
                              View replies
                              We would like to assist you with this. Please help us with your account ID, we will be at it.
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                                V
                                Vardhi
                                from Secunderabad, Telangana
                                May 3, 2022
                                Resolved
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                                Resolved

                                I have been having repeated ACT broadband connectivity issues at macha bolarum, Hyderabad happening almost every month. The worst part is it is extremely tough to reach their customer care number and after all the efforts once we get connected, the concerned person will not provide any solution and just beat around the bush stating " we will try our best and we cannot give you a confirmation on when the problem will be resolved". To top it one of the girl to whom I spoke after repeated lamentation said she will connect to some higher authority and abruptly cut the call. Also she did not arrange any call back. They claim they will sort the issue in 24 hrs, but it never happens. Also they do not have any connect with the field workers is what the call centre person mentioned during one of my calls. Their escalation hierarchy is totally disconnected and clueless.
                                Jun 4, 2022
                                Complaint marked as Resolved 
                                ACT Fibernet customer support has been notified about the posted complaint.
                                Verified Support
                                May 04, 2022
                                ACT Fibernet Customer Care's response                                 This is not the experience we want you to have. Please share your account ID. We will assist you.
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                                  J
                                  John Wesley Alexander
                                  May 3, 2022
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                                  My house property is being damaged by ACT Fibrenet. I am following them to remove their Internet Boxes(Multiple Internet Boxes and Cables tied to our house. No response from them for ** days. Attaching the images for your reference.
                                  ACT Fibernet customer support has been notified about the posted complaint.
                                  View replies
                                  We would like to assist you with this. Please help us contact number, we will be at it.
                                  Reply
                                  John Wesley Alexander's [Complaint's author] reply, May 3, 2022
                                  9941351790 or 9941351960
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                                    R
                                    Rohanm Das
                                    May 1, 2022
                                    Resolved
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                                    Resolved

                                    ACT is making a fool out o[censored]s. It is miserable.

                                    We have been asking to fix an internet issue for more than 2 days.

                                    Our work is pending and this happened at the end of the month.

                                    They keep postponing unprofessionally.

                                    This is very disappointing and annoying. We are planning to switch to another service if this dosent get better. Anyone who is a working professional should not rely on their customer service. Its miserable and they empathise with us for nothing. No action taken.. very very poor customer service.

                                    Highly disappointed.
                                    Jun 2, 2022
                                    Complaint marked as Resolved 
                                    ACT Fibernet customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 02, 2022
                                    ACT Fibernet Customer Care's response                                     We would like to assist you with this. Please help us with your account ID, we will be at it.
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                                      K
                                      KadupuSrikanth
                                      Apr 30, 2022
                                      Resolved
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                                      Resolved

                                      I had raised a request for shifting my connection on 25 th April till now it was not resolved. I had already paid the bill for 6 months. I had raised the request in Twitter Instagram and it's customer support also but still it was not fixed. This is the worst service that I had seen
                                      Jun 2, 2022
                                      Complaint marked as Resolved 
                                      ACT Fibernet customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 01, 2022
                                      ACT Fibernet Customer Care's response                                       Hi, Please share your city name so that we can assist you.
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