ACT Fibernet Complaints & Reviews

Internet connection is not working from yesterday date 28 May 2022, it is said be resolved by 29th may 200 4pm but issue is till pending

I had applied for a new connection and they kept saying it is feasible and not feasible finally they said they will refund but nothing happens. They collect advance and make you run around to get back your money
Yatheesh

Dear Sir/Madam

With reference to said subject please find summary below

1) on inspection of my property ( opp to ultra lab) Door number11/50hulimavu krishna layout hulimavu bg road bangalore you're company has installed electric divice by illegal method

2) on enquiry with the mobile number[protected]Dhanu raj) written on the device he was very careless and rude and told we have advocate panel it's not only you're property there are more number of case like this also he told I have pasted commercial poster for marketing purpose illegally on KEB electric poles also you do what you want

3) I have approached hulimavu police on 13.05.2022 @around 3 pm station narrated above incident immediately they have called you're ACT company employee Mr danu raj advised him to amiable close the said issue

4) on the same Mr danu raj came and disconnected the ACT connection I have video & photos of his act he told it has been like this for last 4 years

5) when enquired about 4 years electric bill he again took U turn and after repeatedly asked him he finally gave you're email id

6 ) now I have enquired with electrician who has visited spot have told due the ACT instrument there has been increase in the KEB meter reading which on amount per month accounts to Rs 300

7 ) That's 4 years means 48 months which comes to Rs 14400

8 ) kindly pay siad amount to below account immediately

9 ) Attachment :
A) customer id and instrument number given by you're employee

b) Photo of you're person disconnect ACT instrument

Kindly act on illegal activity fone by you're employee and your company M/S ACT

Kindly give me solution for the same

I have complet video footage of this act of illegal activity carried by employee Mr Dhanraj

Also I have written to ACT company nidal officer Mr vijay but no positive response from Mr vijay very sad

Kindly help me

I have taken 6 months basic 40 mbps plan from ACT Chennai end February 2022, paid in full, 6 months advance payment. There have been more than 8 disruptions, internet failures so far in these 3 months and still counting. I requested for disconnection and refund of the amount for the future 3 months that am not willing to continue. However, they say, it is not as per the terms and conditions or as per their policy. Every time, the internet connection is failing and a service request is raised and it takes 2 hours to 10 hours for restoration. How can i escalate this and get back my money, as every time the Customer care is asking for 1 last chance and there is no provision to refund, despite so many failures from their side?

I opted for ACT fibernet on 22 May but till I have not received any user credentials. When I try to login to app, it says account activation in progress. Customer care response is not satisfactory. Please help in resolving this....

My problem was not completed..Still internet is not working...This is 4th time of the month

I took connection and used this for 17 months. I cancelled my connection and returned the router. It's been more than 45 days and their customer service is just trying to act clever and playing stupid games as I told them to refund the Security money(1000 Rs), Customer service keep says- it is in progress and Manager are also not calling regarding ticket and keep says- your number was unreachable, Always saying that it will be done in next 2-3 days, there are very unprofessional and irresponsible customer care service. ACT internet is high speed and good, but refund process and Customer Service is useless. My previous ticket number-SR[protected].

We had prepaid for act 6 months plan and paid 7682 rupees to ACT. But in the building ACT wasn't allowed, so no installation was done and we requested for refund. But still now we haven't received the refunds and the guy who supposedly initiated the refund isn't responding and dodging the bullet.
MQ ID:[protected]

Hello Team,
I am experiencing the same issue where i have asked for a refund and they have not paid the amount and every time i call them they say 24 hrs some one from Finance team will call and re fund the amount, but no one calls.
Looks like ACT is a cheaters company and they want eat Customer money.
I will have to raise a consumer complaint on this and publish that ACT is Fraud company in all leading social media sites.
Pls help else i have to do this my registred no. [protected], sher Singh meena

Dears,
The ACT Fibernet is one of the useless broadbands I have ever used in my life. I have raised the ticket 11 days back, no one has responded so far, every time I have to call customer care for the update. But the response is always it will be fixed end of the day.
They dupe the customers with false promises but shamelessly continue the business.
their field engineers are the most useless people in the world, they don't want to call the customer or update the customer whether they are coming or not. I was waiting for the entire day for the guy, but he didn't show up at all.
Complaint No : SR[protected]
ACT:
A-Arrogance
C- Conman
T- Terrible

Regards
Salman Raju Naidu

There are multiple connection and junction box installed in my house without any notice. Without any information, it is illegal to install these connection to other houses from my home.

Hi my name is Vivek Raj, with Account number :[protected].
My address : 20-140-4 Shamshabad .Hyderabad. 501218.
Query : As i work for an MNC and due to Covid we started working from home and I opted for ACT as my net provider . after using it was few days the services got interrupted in my work .When i complaint the person from technical team said that the box is far from my house and if i put the box at my house it will not get interrupted and the current bill i will be getting Rs100 from ACT( As the box is fitted n my premises and the electricity is used from my home ) i did not used the Act services from last 2 months as I was in out of station ..Now i received a bill of RS 1646.84. now my question is from where did i get that bill when i did not use the services and what about the RS100 adjustment which i was promised to get for the power supply from my house .i request you to look into the matter or else I have to take serious action .I am fed up with the services of ACT when i call customer care they simply tell that they have raised complaint . but no use. I also received n number of calls from technicians i every time tell the whole story . but no use .hope you will look into thus matter .

I have requested new connection of act fiber net on 14th may, I have made the payment for 12 months in advance. they have done the installation on the same day that's superb. After that my struggle start.after two hours my net goes of i thought some technical issue.it resolved by morning next day but not yet then i have raised the ticket, number SR[protected], Till Issue was not resolved even my calls to customer care.
I am so disappointed...

We are a family of People working in IT sector, and during this work from home times internet is very important monthly thrice or even more there will be a connection issue which is not resolved even after numerous complaints and requests fed up of this every time 48hrs. And more disturbing is that for billing they followup very efficiently whereas for complaints they take minimum 24hrs. Recharge your mobile net and act both of we have use act fiber net internet

We took a prepaid broadband connection from ACT Fibernet worth 3200 approx. Now, we are getting mails asking to pay the bill with a due date mentioned.

Registered mobile number :[protected]

ACT account number :[protected]

My customer id =[protected] from 13th may evening my internet is not working and promised resolution by 14th may big lie over there and act executive called me and said we have to change location of junction box and I gave premission to install to my premises also after that 0 response pathetic service from act they have no value for their customers and one of their customer care guy was unethical saying they are coming from far distance actual reality is the location he said is not more than 20min from my home rude behaviour saying they can come whenever they want on sunday and promised time was 10am and I wasted my whole sunday waiting for that act people false promise.Because of this people my office work is not productive at all.Higher authorities please take some serious action on these people we are not getting what we paid for.

Okay, So I requested for a connection on 30th April and then cancelled it in few days and requested the support too and I paid Rs. 1884 as prepayment. I tried reaching out to them and they said the number is not registered but they do have received the payment and the number needs to be registered and then they can initiate refund and the billing team will readh back to me in next 2 days. Now it's 15th and I have written them 10-12 mails and called them 10 times for my refund and all they can do is just postpone and doge me. One of the worst customer service and freeloaders are in ACT, I have been so frustrated that they cannot even refund me my money for the service which I did not take. My prospect ID is [protected] and my phone number is [protected]. Act is actually one of the most pathetic company with worst customer support, Never in my life I am going to consider this fraud company.

Ticket number: SR[protected]

the agent could not solve the issue to put my connection in my area due to box unavailability and asking me to wait a week, and i told the customer service to refund my money, which they havent done until now.

above mentioned is my ticket number for refund process, they were suppose to call me today, which they didnt, and are updating the call back time again!!! RETURN MY 2086 RUPEES

My act account#[protected] is now disconnected on April 28 2022 due to not facility for provide the service. And I surrender router on 30th april receipt no.4548

Hi, i had subscribed for act blaze 3months + router which had a renew date of 2nd may 2022 but before my renewal, on 28th of april act changed my plan on their on and billed me rs 1350 which is now due and to be paid by 15th of may, i just want to renew my oack and not pay for this exrta bill which i have never subscribed for, my name is syed hanzallah from bangalore, please resolve this issue asap.