ACT Fibernet Complaints & Reviews

We have been ACT Fibernet customer for years - in spite of their poor infrastructure. We do keep giving them constructive feedback on their unreliable broadband with a hope that they would scale up quick and resolve. But how wrong are we!!!

The levels of disconnect among their teams will make the customer wail in pain and with recourse to ANY resolution. When you ask the customer service to connect to a manager- they will promptly disconnect the call. Their service engineers care only about band-aid fixes. Whether it is running fiber cable over tree branches or someone else’s balcony or combination of all sorts of haphazard fixes that are designed to fail frequently. They won’t respond when given a feedback.

The broadband would be down for days on end (this even after we pay for 6 months in advance). But the customer service will argue that the service was only down for a day and they fixed it within 24 hours.

We wish other potential customers would take note and avoid them completely.

Dear Officer,

Since February I have been raising SRs for disconnection of services and as part of retention I had been false promised by technical team Area Manager Mr Phani ([protected]) multiple times.

Mr Phani and Sr. Area Manager committed many a times over the conference call with disconnection team executive, myself and Mr. Phani, Mr. Sohail and Mr. Arjun but failed to keep the promise and SRs are being closed or status of SR are being changed to billing or technical issue to avoid SLA.

I have all voice recordings wherein Mr. Phani and others buy out time multiple times to provide resolution and without my willingness and concern closed SRs. Below are the list of SRs raised for the same. Even I have sent list of emails multiple times with the evidences to the nodal team but it's been overlooked and overwhelmed.

I request the authority to stop playing games with the customers wherein we have lot of open options in the market. Iam disappointed and frustrated with the false commitment.

SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]
SR[protected]

Hence, process my disconnection of ACT fibernet services for me and from my premises and refund my amount since February 2022 else will proceed with the LEGAL ACTION against ACT.

Sameer Ahmed
[protected]

I have two accounts under same phno but accounts details of one account isn't showing

My Work order is WO[protected] Even after completion of the payment..the staff is not responding.. With in promised time they are not giving connection even after completing of 48 hours I don't want all these kind of headaches.. So please give my amount back.. Please do refund as soon as possible

ACT FIBER made me pay for 300 Mbps for more than two years but gave me 70 Mbps speed. They didn't bother to register my complaint for a whole month, in spite of my repeated calls; And, at last, when they finally did, they spoke only once with me and closed it saying my complaint is irrational.
The company's business ethics are blatantly boisterous. This is an absolute fraud and the company must face highest legal ramifications under consumer protection laws. "I WANT MY MONEY BACK AT ALL COST, PLEASE!! "

SR[protected]
SR[protected]
These are the service request raised by ACT fiber net for refund but then aren't doing anything.

They took 6months money in advance and said they ll give internet connection and it is feasible at my location, later technicians came and said not possible it isn't feasible, so i requested for refund, they raised SR saying they ll close the work order and process refund, but they didn't process, after waiting for some days I followed up to which they said they ll raise another SR and refund ll be processed, but even this time they didn't process my refund yet and just would give excuses and keep pushing resolution date, it is been more than 10 days now.

I took ACT Broadband 6 month option and paid Rs.4, 150.
It is not even a week and there are multiple disconnections. I am totally dissatisfied and want a refund from them.
User ID[protected]

Intially Act sales called me and he was sure about new connect in my locality and asked me to pay for installation which i did. After 7 days also installation was not complete after multiple follow ups with act pathetic customer care team .they asked me to cancel the installation since they couldn’t able to establish new connection .they told me that refund will be credited after 3 business days. It’s been 15 days still no refund, i called customer care 100 times but they don’t want to help ans without my consent they are keep on closing the refund ticket SR[protected] .. what a pathetic service . It is my mistake to choose act when most of friends not recommend this provider .I NEED MY REFUND ASAP

Unfortunate that I have subscribed for a year with all the fee paid.
Worst service provider I have experienced till date
No customer support nor any escalation mechanism the call only ends at the customer support team who does not go beyond the described SOP
Nor the company is ready to refund the balance amount so literally means you have to suck till the end of subscription till you renew with another ISP

worst worst worst service and unreliable unreliable all the time ..

Account details,
Name: Chandragiri Ramireddy .
Account No:[protected]
Username:[protected]
Email id: [protected]@gmail.com

Payment taken but instalation pending

Worst service

I am experiencing the issue where i have asked for a refund and they have not paid the amount and every time i call them they say 24 hrs some one from Finance team will call and they will refund the amount, but no one calls.

Following are the tickets ids created but no action is taken
1. SR[protected]
2. SR[protected]
3. SR[protected]
Looks like ACT is a cheaters company and they want to eat Customers money.
They have also blocked my number.
I will have to raise a consumer complaint on this and publish that ACT is Fraud company in all leading social media sites.

Refund issue

I have been using the Act Fibrenet from more than 24 months and the power box been installed at my home but till today not even a month power bill being refunded
Now when i contacted with the customer service they says they are ready to pay only for the 2 months that too 100 per month more than 5 connections been given from my broadband box and now if asks says to reach out to my nearby office

This is totally unfair
Im dissatisfied with this act Fibrenet broadband

I’m using Act Fibernet. I do not want them to call to my number on any circumstances. So, I called their support and asked them to activate do not disturb. I also tried raising complaints using their mobile app. The raised complaints were removed in my account suddenly. Still, I receive payment reminders and service rating calls on daily basis. This just got irritating and I can’t bear with this anymore.

My act account number :[protected]. I have paid rs 2903 on 05.07.2022. Technical team refused to give connection as not able to provide connection and it will take days. But more than 3 days there is no communication from them or no initialization to provide connection.
I have raised ticket to get my money back ticket no:SR[protected] but there is no proper response.

I gave shifting request on 3rd July and it is not done yet. every time i will get a call ask for the location and weather it is individual house or apartment community and will not hear back after that. This is really frustrating.

Applied for new conney and paid the money.But no one is responding to my calls for new connection.Difficult to contact them.very bad experience.

Deposit collected without checking the feasibility. When requesting for refund not responding properly by stating refund will be made by accounts department.
Bad attitude. The interest while showing for approaching for new connection should not maintained at the time of refund.

It's been 5 months since I switched from act to jio. Act cable box was installed in my house from day 1 for more than 2 years. They used to provide 100rs per month. After I stopped using act Fibernet, I made several complaints about box removal. Every time I call customer support, they raise a complaint and technical staff calls and says we don't deal with removal or we are in search of a new house blah blah something like that. And don't ask about cable mess. They route their cables through tree branches which always hinders us while removing fruits. Please remove your box as soon as possible. Electricity isn't free here. And do pay the past 5 months' bill! account no[protected]

Hi have been following up with ACT customer care from last 24 hrs. They have to refund my money which was taken for new connection, But connection is not given stating its not feasible. I have sent multiple emails with my correct bank details where i need the money back. But no one gets back from ACT.