ACT Fibernet Complaints & Reviews

Internet connection is not working from yesterday date 28 May 2022, it is said be resolved by 29th may 200 4pm but issue is till pending...

I had applied for a new connection and they kept saying it is feasible and not feasible finally they said they will refund but nothing happens. They collect advance and make you run around to get back your money
Yatheesh...

Dear Sir/Madam

With reference to said subject please find summary below

1) on inspection of my property ( opp to ultra lab) Door number11/50hulimavu krishna layout hulimavu bg road bangalore you're company has installed electric divice by illegal method

2) on enquiry with the mobile number[protected]Dhanu raj) written on the device he was very careless and rude and told we have advocate panel...

I have taken 6 months basic 40 mbps plan from ACT Chennai end February 2022, paid in full, 6 months advance payment. There have been more than 8 disruptions, internet failures so far in these 3 months and still counting. I requested for disconnection and refund of the amount for the future 3 months that am not willing to continue. However, they say, it is not as per the terms and conditions or as per their policy. Every time, the internet...

I opted for ACT fibernet on 22 May but till I have not received any user credentials. When I try to login to app, it says account activation in progress. Customer care response is not satisfactory. Please help in resolving this....

My problem was not completed..Still internet is not working...This is 4th time of the month...

I took connection and used this for 17 months. I cancelled my connection and returned the router. It's been more than 45 days and their customer service is just trying to act clever and playing stupid games as I told them to refund the Security money(1000 Rs), Customer service keep says- it is in progress and Manager are also not calling regarding ticket and keep says- your number was unreachable, Always saying that it will be done in next...

We had prepaid for act 6 months plan and paid 7682 rupees to ACT. But in the building ACT wasn't allowed, so no installation was done and we requested for refund. But still now we haven't received the refunds and the guy who supposedly initiated the refund isn't responding and dodging the bullet.
MQ ID:[protected]...

Hello Team,
I am experiencing the same issue where i have asked for a refund and they have not paid the amount and every time i call them they say 24 hrs some one from Finance team will call and re fund the amount, but no one calls.
Looks like ACT is a cheaters company and they want eat Customer money.
I will have to raise a consumer complaint on this and publish that ACT is Fraud company in all leading social media...

Dears,
The ACT Fibernet is one of the useless broadbands I have ever used in my life. I have raised the ticket 11 days back, no one has responded so far, every time I have to call customer care for the update. But the response is always it will be fixed end of the day.
They dupe the customers with false promises but shamelessly continue the business.
their field engineers are the most useless people in the world, they...

There are multiple connection and junction box installed in my house without any notice. Without any information, it is illegal to install these connection to other houses from my home....

Hi my name is Vivek Raj, with Account number :[protected].
My address : 20-140-4 Shamshabad .Hyderabad. 501218.
Query : As i work for an MNC and due to Covid we started working from home and I opted for ACT as my net provider . after using it was few days the services got interrupted in my work .When i complaint the person from technical team said that the box is far from my house and if i put the box at my house it will not...

I have requested new connection of act fiber net on 14th may, I have made the payment for 12 months in advance. they have done the installation on the same day that's superb. After that my struggle start.after two hours my net goes of i thought some technical issue.it resolved by morning next day but not yet then i have raised the ticket, number SR[protected], Till Issue was not resolved even my calls to customer care.
I am so disappointed...

We are a family of People working in IT sector, and during this work from home times internet is very important monthly thrice or even more there will be a connection issue which is not resolved even after numerous complaints and requests fed up of this every time 48hrs. And more disturbing is that for billing they followup very efficiently whereas for complaints they take minimum 24hrs. Recharge your mobile net and act both of we have use...

We took a prepaid broadband connection from ACT Fibernet worth 3200 approx. Now, we are getting mails asking to pay the bill with a due date mentioned.

Registered mobile number :[protected]

ACT account number :[protected]...

My customer id =[protected] from 13th may evening my internet is not working and promised resolution by 14th may big lie over there and act executive called me and said we have to change location of junction box and I gave premission to install to my premises also after that 0 response pathetic service from act they have no value for their customers and one of their customer care guy was unethical saying they are coming from far distance...

Okay, So I requested for a connection on 30th April and then cancelled it in few days and requested the support too and I paid Rs. 1884 as prepayment. I tried reaching out to them and they said the number is not registered but they do have received the payment and the number needs to be registered and then they can initiate refund and the billing team will readh back to me in next 2 days. Now it's 15th and I have written them 10-12 mails...

Ticket number: SR[protected]

the agent could not solve the issue to put my connection in my area due to box unavailability and asking me to wait a week, and i told the customer service to refund my money, which they havent done until now.

above mentioned is my ticket number for refund process, they were suppose to call me today, which they didnt, and are updating the call back time again!!! RETURN MY 2086...

My act account#[protected] is now disconnected on April 28 2022 due to not facility for provide the service. And I surrender router on 30th april receipt no.4548...

Hi, i had subscribed for act blaze 3months + router which had a renew date of 2nd may 2022 but before my renewal, on 28th of april act changed my plan on their on and billed me rs 1350 which is now due and to be paid by 15th of may, i just want to renew my oack and not pay for this exrta bill which i have never subscribed for, my name is syed hanzallah from bangalore, please resolve this issue asap....