ACT Fibernet Complaints & Reviews

I have been complaining about non-working of 4k streaming box
I am constantly complaining,
Custo mer care people don't care to correct.They close the ticket.
At times customer care people don't attend the calls.
It has been about 30days.We are unable to view TV

Hello,
My current plan is 300mbps. But with just one device connected the speed is less than 50mbps. Could you please look into it.

I had called ACT customer service for connecting shifting request...though in the new location right next to my house my uncle's building has main Act box from where the connection can be taken...but they are asking 650rs stating we charge the same even if you move the connection from hall to bedroom. I don't under why so much of charge

I'm a customer with Act Fibernet. I subscribed to their 300 Mbps speed package and paid a years' amount in advance.

The scam is, in the initial days I get the 300 Mbps speed, and they somehow with hidden intent, reduce my speed to

Hello all,
i am really frustrated with the customer support of act fibernet i disconnected the act fiber net service in march 2022 & i was supposed to recieve my refund on 16th of march 2022, but till now i didn't recieve any refund from them on top of that they closed my refund request 2 times without giving my money & whenever i try to contact customer support they say our finance team will call you in 24 hrs but no one contacted...

I have taken airtel xstream fibernet connection on March 31st, 2022 by 8.50 am. I paid Rs. 2828 (799 plan for 3 months) through their airtel payments app. I was promised by the airtel agent that the installation will be done the same day. I received a message from airtel that the installation will be done by 12 pm by their engineer, but no one came for installation. I called the airtel agent multiple times, but he is not even taking my calls. It has been 2 days, but I am still waiting for my installation and there is no response from airtel fibernet customer support. Please provide connection or refund the payment.

I received a callback around 22nd March saying that if I reinstate my connection and pay for 3 months that I'll get the modem and 1 month free.

To my pleasant surprise after paying the money for 3 months I'm told that the modem is not in stock and that I'll need to wait for 7-10 days. Around the 7th day the ticket gets closed by the concerned team saying that the 3 month plan is not eligible for modem.

And when I call the customer care number ( agent : Pooja Rani) states that she can't transfer my call to a supervisor as that option doesn't exist but will have one callback in 4 hours. I'm sending this mail after waiting for 5 hours and no callback.

Best part of this was when the rewiring was done for connection it wasn't done properly and so I had to raise a new complaint for that. The technician who answered the complaint had modems with him but couldn't give them without his superiors approval and this superior didn't pick up the call even after multiple attempts.

Now I'm stuck with slow internet and no modem but paid for 3 months in advance

SR[protected]
SR[protected]

Drear sir/madam
I'm Madhu resident of Hyderabad
(+91-[protected])

I have been using Act faiber since Nov-2019

They are using power from my house for their junction box, not given my compensation since my account started

Recently I got to know that they are given the discount of ₹100 in every month bill.
I have raised my request on 16th-March for discount, after couple of calls 22nd March they mailed me that ₹1200 discount will be given, i have mail proof of that & not accepted that offer, same day again I have raised my request, today i got a msg that waiver is not possible

My Request please take an action for cheating

Having paid for the subscription service, we continue to face service disruptions on a regular basis.

Your company's incompetent service, internal team politics and corruption are making customers suffer.

Your business is unethical that you keep the money paid by the customer even when you cause frequent outages for several hours.

SHAME ON YOUR INCOMPETENCE!

The Nodal and Appellate teams have been sending meaningless apologies since last 4 years.

I am stuck with ACT because there is no other provider in our area for internet other than bsnl.

Outages today:
SR[protected], SR[protected]

[protected] with customer ID have not been having internet connection for a month now. Numerous complaints have been lodged with the customer service and ticket nos are closed arbitrarily without rectification. I don't know how to escalate the issue and get a refund .

Hi Team,
My name is Prasad from Hyderabad, I have applied for a new connection in the month of February 28, 2022. On the same day, your executive visited my home location and said to me it's not possible to give a new connection due to the power box not being available. They said we will update the billing department for the same for a refund initiation. I have made a call to your customer care more than 100 times regarding this issue. Your appellate authority of Hyderabad people also did not respond properly for a refund of Rs 3540/-. Whenever i made a call they said next week it will be a refund. Already it has been crossed 30 days can I get a refund amount or not? I had lost my patience regarding this issue. I will go to consumer court to file a suit tomorrow. Finally, I lose hope regarding the refund initiation.

Thanks,
S.Prasad

I have booked to install the internet at my home. But due to some issues from ACT's side on wiring it could not be installed.
Now its been almost 15 days that i am waiting for my refund, no one has called me to take the account details. I have paid Rs 2828 and there's no clue will i ever get the refund.
There is some Salman Saifi who is in touch with me but he is also isn't replying on my emails from last 4 days.
Its so difficult to get in tough with them.
Please help me.

I have requested for internet connection on 15th March and paid through NEFT . they said they will do it on same day But they are not able fulfil the request on time so we request to cancel booking and arrange for the refund . when ordering for connection itself I clearly told that I need it on time other wise I may not want it. Despite that they did do it on time. 21 March technical person is calling for installation, we informed please cancel the order and we don't need the connection order and refund the money but they didn't refund my money yet we give below transaction and amount details

Name Ganeshan K
Email id : [protected]@gmail.com
Address : 2/AF2 Malavika Avenue, 5 cross sharma nagar 2 street, Ramana Park, Selaiyur, chennai 600064

Transaction Id # 20220315111212800110168985920
Transaction amount : INR 3983

Hi,

I would like to raise a complaint against ACT Fibernet for its fraud. I'm a ACT Fibernet customer for over 8 years and everything was smooth until this post pandemic, when I had issues related to electricity incurred due to junction box and dropped a ticket to Customer Support for troubleshooting it. The technician arrived at my doorstep and then he started to repair the box and mentioned that due to more than 8 cables, the electricity is high and he said, he is going to charge additional Rs: 300/- for the box and claimed to add it to the original bill. I paid the cash every month and he use to call his superior and confirm the payment and send a bill. My original plan opted is Rs: 1200/- however, the bill after i paid extra Rs: 300/- is Rs: 1500/-. The technician used to send emails from support (ACT) and this has continued between Jan'21 to Nov'21. The same bills I have submitted in my company. During the audit, I came to know that the bills which technician from ACT submitted, are tampered. Unfortunately, I cannot retrieve those emails which technician used to send due to storage issues in my GMAIL personal account as these emails are deleted due to the filter which deletes emails more than 30 days.

I tried reaching out to head office of ACT however, I cannot get any help from the team and asked me to reach out to nodal team of ACT. I drafted multiple emails to the Nodal team and mentioned about the issue and asked for the emails however, the ACT is sending the online bills but not the ones which are added with additional charges (rs: 300/-).

During the calls with the support team, I get multiple responses like the technician is dead, he is not working here, he is no more with the company and all. From overall investigation which i have done from my end on ACT Fibernet, I see that the company hires third party vendors who has part timers and change to different locations based on request.

I don't have hard evidences however, I have many eye witnesses during the payments and also during the visits at my place. Since I'm unaware of this box and how it works or consumes, the fell into the technicians words and thought whatever he is saying is right and had paid him since he is from ACT support.

I have became the victim of the fraud from the third party company who is hired by ACT fibernet and now the company claims that they don't have such process or people. There are many incidents in my area and with also with my friends of such issues and money frauds. I aint able to understand what to do now.

I really need help and justice from the Consumer team in understanding my issue and helping me with this case.

Thanks!

Regards,
Shiva

I have disconnected my act service on 26 dec 2021 and router was picked on the same day. Since then I have called more than 30 times and they always tell me refund will be done in 24 hrs and I will be receiving a call from backend team but I haven't received any call from them. It's been almost 3 months.

Account ID[protected]
After facing packetloss issue's while gaming from the past 2 months, i contacted support to get this issue resolved, initially i was asked to wait for a month to get the issue fixed. After a month the issue was not resolved so i contacted support again and from there they have been giving reasons that the issue will be resolved by today's end and this has been going back and forth for a month.
I've lost all hope as to what i can do to get the basic routing issue to get rectified. Please help me in this regard.

I am an ACT customer since April 2018. Recently I raised a shifting request to ACT on February 27, 2022. March 1st, I have been informed that there is no feasibility in my shifting area and they requested me to disconnect the connection. As I have already paid due amount for March month, they promised to refund my amount and I agreed for disconnection. Now I waited for 21 days and still there is no refund from their end. Everyime I call their customer care, they come up with a different lie to get a positive feedback. I called them multiple times and there is no proper response. They are delaying too much just to refund my money. There is no proper customer support and they finally end up with the answer "issue forwared to concerned team". Being their customer for 4 years, I am very much disappointed by their action. I want my refund immediately and please provide proper resolution.

I requested a Bill Waiver on 19/3/2022 for which i didn't use it for 40 days in my last billing cycle(6 Months Plan), regularly I only used 100 GB of the total 3300 GB I was allocated, and first executive which i spoke to her mentioned that you will get a waiver for this cycle and she checked with the backend team then only she confirmed that you will get it.But the backend team executive called me and says we cannot give any waiver and disconnected the phone and was very rude and hung up the phone on me prematurely before I could ask him about the bill details. Will not recommend ACT

I have done a payment of Rs:2444 for the new connection, but the new connection request was cancelled and my money was not refunded yet.

I requested a disconnection on 15/3/2022 and I wanted a bill waiver because I only used 53 GB of the total 3300 GB I was allocated, and I did not want to pay for the whole 6 months in advance. The service executive was very rude and hung up the phone on me prematurely before I could ask him about the bill details. Will not recommend ACT