ACT Fibernet Complaints & Reviews

I am an ACT customer( acc no:[protected]/ mob no. [protected])since January 2021. In my area CX/HT permission problem so Recently I raised a disconnection request to ACT on March 28, 2022. March 30th confirmed disconnected connection. I had already 6 months pack amount (25th Jan 2022 to 25th July 2022), they promised to refund my amount and I agreed for disconnection. Now I waited for 22 days and still there is no refund from their end. I called and mail to them multiple times and there is no proper response. They are delaying too much just to refund my money. There is no proper customer support and they finally end up with the answer "issue forward to concerned team". I am very much disappointed by their action. I want my refund immediately and please provide proper resolution.

We have now been using ACT Fibernet for the last 6 years and of late, we find that their quality of service has gone down terribly. The internet service is very erratic, and we often find intermittent disconnection of the internet. We have raised complaints several time but nothing works. The problem is that everything is outsourced resulting in very poor service. We wish to discontinue the service but are unable to do so as there are no other service providers in our area. We have to put up with this until some one comes with with a good product.

I have been using ACT for past 3 months and I have subscribed for 6+1 month pack, due to my job transfer I am moving out of chennai and ACT service is not available in area where I am moving, hence asking to disconnect and refund my remaining amount and your team is refusing to initiate for refund.

Please note when I subscribed I was promised that amount will be refunded to my bank account.
I am attaching the screenshot where ACT marketing person shared the statement which says that refund will be given in case of disconnection before the 5 months tenure. Also that was included in their FAQ and attached that screen shot as well. What a cheat ACT has done shame on you

Please take appropriate action and refund my money.

Account details[protected]

Refund is not being done even after 25 days for new connection canceled due to box unavailability. Worst customer care service, playing stupid game of wait for 2 days sir from past 25 days.

I paid for 6 Months for new connection but they didn't provide connection due to box unavailability. It's been 25 days and their customer service is just trying to act clever and playing stupid games. Always saying that it will be done in next 2 - 3 days. Very unprofessional and irresponsible customer care service.

I had requested for new connection in spice garden layout, Marathahalli. After the sales person ensured that the installation will be hassle free as there are already other customers in the same building, he made sure that the payment was done according to plan of choice. Which i made, within the hour. But when it came to the installation person, he denied service mentioning issues with local ISP person in the area.
The least you can do is refund the 6months payment you have taken, at the earliest. But it is being delayed for more than 7 days now. When you call the customer service the give out fake information that the refund is processed, it just take 5-7 days to reflect in Bank. (DIGITAL INDIA).
Initially they are telling that the installation cancellation takes 2 days, they can only initiate the refund after that. I mean, creating account and taking payment happen in an hour. But cancellation and refund takes weeks. Clearly shows how you value customer.
Please provide the transaction details with Bank, which your coustomer service mentioning to have processed 3 days ago.

ACT Fibernet Account No[protected]

I submitted an account transfer request from my brother to wifes name. The account transfer and activation was promised to be completed by Friday 08th April'22. But here I am calling customer support and chasing the team to activate the account for 4 days and it still not yet done. The connection is an existing connection and cabling is already done Act Chennai just needs to activate the connection and provide me the account Id and password and I can configure router myself. The SR ticket has been closed twice without issue resolution. SR[protected] . I have been promised by the supervisor that it will be done today 12 April'22 by 12 noon and its still not done. Extremely frustrating experience with Act fibernet

Hi,

As at 1 February 2022, I was after a new broadband connection and looked at ACT Fibernet as an option. When I contacted customer service, they got me intouch with a person by the name Srinath who works for ACT Fibernet Broadband around our locality in Bengaluru. I wanted a connection for maximum 3 months as I was planning to go overseas. I asked him about the best connection and offers with unlimited monthly data. He gave...

Intiated request for disconnection before 6days via customer care.But you guys are keep on increasing ETA.If i try to connect with customer services, the guys (vasudevan, , etc)who ever attend my call not even allow us to speak and after sometime he put my call on mute and disconnect my call.This is not at all the way you handle your customer..Veryyyyyyy veryyyy poor and ridiculous customer service, have ever seen.

And also, no one in the customer service didn't confirm the exact charge for cancellation and reactivation. Everyone is telling different different stories and charges ..Not at all satisfied with customer service.^

For the past 6 months at least once a month if not more my act internet services are disrupted due to faulty issues by the company. As a work from home employee having to repeatedly face this problems and having to repeatedly give complaints to the company who does not even fix it immediately causing us to miss|waste a days work. Moreover I would have to purchase further GBs from my cellular data provide just for that day to get the work done. Subscribing to one the higher packages in Act and having to purchase from another providers is a complete waste of money and time.

Intiated request for disconnection before 6days via customer care.But you guys are keep on increasing ETA.If i try to connect with customer services, the guys (vasudevan, , etc)who ever attend my call not even allow us to speak and after sometime he put my call on mute and disconnect my call.This is not at all the way you handle your customer..Veryyyyyyy veryyyy poor and ridiculous customer service, have ever seen.

And also, no one in the customer service didn't confirm the exact charge for cancellation and reactivation. Everyone is telling different different stories and charges ..Not at all satisfied with customer service.

I have been complaining about non-working of 4k streaming box
I am constantly complaining,
Custo mer care people don't care to correct.They close the ticket.
At times customer care people don't attend the calls.
It has been about 30days.We are unable to view TV

Hello,
My current plan is 300mbps. But with just one device connected the speed is less than 50mbps. Could you please look into it.

I had called ACT customer service for connecting shifting request...though in the new location right next to my house my uncle's building has main Act box from where the connection can be taken...but they are asking 650rs stating we charge the same even if you move the connection from hall to bedroom. I don't under why so much of charge

I'm a customer with Act Fibernet. I subscribed to their 300 Mbps speed package and paid a years' amount in advance.

The scam is, in the initial days I get the 300 Mbps speed, and they somehow with hidden intent, reduce my speed to

Hello all,
i am really frustrated with the customer support of act fibernet i disconnected the act fiber net service in march 2022 & i was supposed to recieve my refund on 16th of march 2022, but till now i didn't recieve any refund from them on top of that they closed my refund request 2 times without giving my money & whenever i try to contact customer support they say our finance team will call you in 24 hrs but no one contacted...

I have taken airtel xstream fibernet connection on March 31st, 2022 by 8.50 am. I paid Rs. 2828 (799 plan for 3 months) through their airtel payments app. I was promised by the airtel agent that the installation will be done the same day. I received a message from airtel that the installation will be done by 12 pm by their engineer, but no one came for installation. I called the airtel agent multiple times, but he is not even taking my calls. It has been 2 days, but I am still waiting for my installation and there is no response from airtel fibernet customer support. Please provide connection or refund the payment.

I received a callback around 22nd March saying that if I reinstate my connection and pay for 3 months that I'll get the modem and 1 month free.

To my pleasant surprise after paying the money for 3 months I'm told that the modem is not in stock and that I'll need to wait for 7-10 days. Around the 7th day the ticket gets closed by the concerned team saying that the 3 month plan is not eligible for modem.

And when I call the customer care number ( agent : Pooja Rani) states that she can't transfer my call to a supervisor as that option doesn't exist but will have one callback in 4 hours. I'm sending this mail after waiting for 5 hours and no callback.

Best part of this was when the rewiring was done for connection it wasn't done properly and so I had to raise a new complaint for that. The technician who answered the complaint had modems with him but couldn't give them without his superiors approval and this superior didn't pick up the call even after multiple attempts.

Now I'm stuck with slow internet and no modem but paid for 3 months in advance

SR[protected]
SR[protected]

Drear sir/madam
I'm Madhu resident of Hyderabad
(+91-[protected])

I have been using Act faiber since Nov-2019

They are using power from my house for their junction box, not given my compensation since my account started

Recently I got to know that they are given the discount of ₹100 in every month bill.
I have raised my request on 16th-March for discount, after couple of calls 22nd March they mailed me that ₹1200 discount will be given, i have mail proof of that & not accepted that offer, same day again I have raised my request, today i got a msg that waiver is not possible

My Request please take an action for cheating

Having paid for the subscription service, we continue to face service disruptions on a regular basis.

Your company's incompetent service, internal team politics and corruption are making customers suffer.

Your business is unethical that you keep the money paid by the customer even when you cause frequent outages for several hours.

SHAME ON YOUR INCOMPETENCE!

The Nodal and Appellate teams have been sending meaningless apologies since last 4 years.

I am stuck with ACT because there is no other provider in our area for internet other than bsnl.

Outages today:
SR[protected], SR[protected]