ACT Fibernet Complaints & Reviews

Today I called the ACT customer care to cancel my plan and I came to know that I won't be getting the refund of my security amount, so I asked the executive for the terms and conditions to refer the policies regarding the issue then the executive didn't answer me anything there was dead silence from his end. I didn't even got the message that my ticket has been registered or my issue has been raised. I mailed the help desk to escalate the issue and I haven't got the reply yet.
I want my connection to be cancelled and also want the refund of the security amount.
The registered mobile number is[protected]

I had applied for a new broadband connection with ACT and their technicians never showed up to connect the internet. After multiple followups, I cancelled the subscription and asked for a refund, they said they will process the refund within 48Hrs and yet no update. Their Customer Care say the same thing again with regards to the refund, that it will be processed soon. This is very unprofessional and reeks of fraud. Any representative of ACT please get this refunded as soon as possible, as such big charges are no joke for you to take it lightly.

Hello ACT, I have subscribed for a new connection at my home in Bangalore, your representative came once to inspect and got all my documents, and gave me a link to make payment, it’s been more than 2 days now, the ACT fellow that came to my home isn’t picking my calls, I only received few emails and sms that asked me to consent engineers to visit my home, Engineers didn’t come I didn’t receive Internet connection and my money is gone, please solve this issue, my ACT ID is[protected], please look into It

Constant Packet Loss of 2-10 during gaming.

Raised the issue on their app, but still did not receive any fix for it.
They said we simply restarted our servers, It should be fixed.

I received a call from CUSTOMER care of Act broadband at 3.44 p.m on 27th April 2022 as I had raised w complaint my Internet was not working..
Their executive called me to enquire and when after a couple of questions he asked me something that I couldn't understand. And when I asked him to repeat it, he called *###" and when I questioned, he just disconnected the call.
His name was Parth.

I have requested a new ACT connection in Devanahalli house of Hiranandani on 12th April. Customer care told us it will be installed in 48 hours. Till 26th April 2022, no progress even after i have paid 3 months payment (INR 4195) in advance. 2 times complained to the customer care and they keep on shifting the date first, thereafter closed the ticket (Ticket number is SR[protected]) without installing the internet. I am requesting to install the internet as soon as possible as I am working from home.

Many thanks for your support!

Regards,
Ankur Singh

I am using ACT fiber net since 13/9/21. I got disconnected from its services on 3/4/22 due to the Junction box removal request from an leaving customer. As there will be no internet until Someone accept to keep the box, I moved to another internet provider. I made a call to customer care regarding disconnection.they raised a ticket and closed. But they are regularly making calls and messages to pay the bill and saying my connection is still active. I raised this issue 3 to 4 times with customer care. They simply raise a ticket and close it without Letting me know the status of my complaint.
I am very dissatisfied with the issue resolving.

The customer service of ACT is worst and poor. I have raised a complaint yesterday stating “Internet not working” and the resolution has not yet been provided. This has severely affected my deadlines as I am working from home. I am now planning to disconnect my ACT connection and change it to a different subscriber. Literally disappointed and fed up raising complaints every now and then.

Act fiber disconnected on December 2021
For last 5 months trying to get refund amount Rs.1, 031 /- still the customer support team in ACT fiber not responding...

Did 20 calls still processing...

Fraud fibernet...loosing customer trust
Worst team

I am an ACT customer( acc no:[protected]/ mob no. [protected])since January 2021. In my area CX/HT permission problem so Recently I raised a disconnection request to ACT on March 28, 2022. March 30th confirmed disconnected connection. I had already 6 months pack amount (25th Jan 2022 to 25th July 2022), they promised to refund my amount and I agreed for disconnection. Now I waited for 22 days and still there is no refund from their end. I called and mail to them multiple times and there is no proper response. They are delaying too much just to refund my money. There is no proper customer support and they finally end up with the answer "issue forward to concerned team". I am very much disappointed by their action. I want my refund immediately and please provide proper resolution.

We have now been using ACT Fibernet for the last 6 years and of late, we find that their quality of service has gone down terribly. The internet service is very erratic, and we often find intermittent disconnection of the internet. We have raised complaints several time but nothing works. The problem is that everything is outsourced resulting in very poor service. We wish to discontinue the service but are unable to do so as there are no other service providers in our area. We have to put up with this until some one comes with with a good product.

I have been using ACT for past 3 months and I have subscribed for 6+1 month pack, due to my job transfer I am moving out of chennai and ACT service is not available in area where I am moving, hence asking to disconnect and refund my remaining amount and your team is refusing to initiate for refund.

Please note when I subscribed I was promised that amount will be refunded to my bank account.
I am attaching the screenshot where ACT marketing person shared the statement which says that refund will be given in case of disconnection before the 5 months tenure. Also that was included in their FAQ and attached that screen shot as well. What a cheat ACT has done shame on you

Please take appropriate action and refund my money.

Account details[protected]

Refund is not being done even after 25 days for new connection canceled due to box unavailability. Worst customer care service, playing stupid game of wait for 2 days sir from past 25 days.

I paid for 6 Months for new connection but they didn't provide connection due to box unavailability. It's been 25 days and their customer service is just trying to act clever and playing stupid games. Always saying that it will be done in next 2 - 3 days. Very unprofessional and irresponsible customer care service.

I had requested for new connection in spice garden layout, Marathahalli. After the sales person ensured that the installation will be hassle free as there are already other customers in the same building, he made sure that the payment was done according to plan of choice. Which i made, within the hour. But when it came to the installation person, he denied service mentioning issues with local ISP person in the area.
The least you can do is refund the 6months payment you have taken, at the earliest. But it is being delayed for more than 7 days now. When you call the customer service the give out fake information that the refund is processed, it just take 5-7 days to reflect in Bank. (DIGITAL INDIA).
Initially they are telling that the installation cancellation takes 2 days, they can only initiate the refund after that. I mean, creating account and taking payment happen in an hour. But cancellation and refund takes weeks. Clearly shows how you value customer.
Please provide the transaction details with Bank, which your coustomer service mentioning to have processed 3 days ago.

ACT Fibernet Account No[protected]

I submitted an account transfer request from my brother to wifes name. The account transfer and activation was promised to be completed by Friday 08th April'22. But here I am calling customer support and chasing the team to activate the account for 4 days and it still not yet done. The connection is an existing connection and cabling is already done Act Chennai just needs to activate the connection and provide me the account Id and password and I can configure router myself. The SR ticket has been closed twice without issue resolution. SR[protected] . I have been promised by the supervisor that it will be done today 12 April'22 by 12 noon and its still not done. Extremely frustrating experience with Act fibernet

Hi,

As at 1 February 2022, I was after a new broadband connection and looked at ACT Fibernet as an option. When I contacted customer service, they got me intouch with a person by the name Srinath who works for ACT Fibernet Broadband around our locality in Bengaluru. I wanted a connection for maximum 3 months as I was planning to go overseas. I asked him about the best connection and offers with unlimited monthly data. He gave...

Intiated request for disconnection before 6days via customer care.But you guys are keep on increasing ETA.If i try to connect with customer services, the guys (vasudevan, , etc)who ever attend my call not even allow us to speak and after sometime he put my call on mute and disconnect my call.This is not at all the way you handle your customer..Veryyyyyyy veryyyy poor and ridiculous customer service, have ever seen.

And also, no one in the customer service didn't confirm the exact charge for cancellation and reactivation. Everyone is telling different different stories and charges ..Not at all satisfied with customer service.^

For the past 6 months at least once a month if not more my act internet services are disrupted due to faulty issues by the company. As a work from home employee having to repeatedly face this problems and having to repeatedly give complaints to the company who does not even fix it immediately causing us to miss|waste a days work. Moreover I would have to purchase further GBs from my cellular data provide just for that day to get the work done. Subscribing to one the higher packages in Act and having to purchase from another providers is a complete waste of money and time.

Intiated request for disconnection before 6days via customer care.But you guys are keep on increasing ETA.If i try to connect with customer services, the guys (vasudevan, , etc)who ever attend my call not even allow us to speak and after sometime he put my call on mute and disconnect my call.This is not at all the way you handle your customer..Veryyyyyyy veryyyy poor and ridiculous customer service, have ever seen.

And also, no one in the customer service didn't confirm the exact charge for cancellation and reactivation. Everyone is telling different different stories and charges ..Not at all satisfied with customer service.