ACT Fibernet Complaints & Reviews

Dear Devendra Dillikar,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Dear Devendra Dillikar,

Please share your contact number, so that we can get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Dear Valued Customer,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Dear Valued Customer,

We regret the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet Hyderabad

Dear Subba Reddy Sebe,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet

Dear Valued Customer,

We willl look into it and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Dear Himadri Laha,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

my account number is[protected]. I need a proper explanation and compensation for this

Dear Himadri Laha,

Thank you for sharing your account number, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Dear Himadri Laha,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.

Warm Regards,
ACT Fibernet Hyderabad

Fraud FUP Limit

I am paying for 60GB per month but they show as FUP limit reached before I use 60 GB. I have monitored my usage from my router and ACT always cheat.

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Dear Sha Faisal,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet

Dear Sathya Kumar,

We are sorry to know this, please be assured we will get in touch with you.

Warm Regards,
ACT Fibernet

As like same problem with my new connection one sale guy whose name is prem just come and get that application and money for new connection on the next day itself i got an user id after that no more calls from them regarding the installation i just worse with the activity here and i just call the above mentioned sales person asking them that we doesn't receive any calls regarding Installation, he just said to me that person will be call u by today .Still i doesn't receive calls from them, Again i just call the same person on consecutive days, they again give one number with name prabha, i just call that person too no more replies too .i Will just wait till Monday, then also same activities means, i just go and file a case on consumer court with bills they issued during the payment and definitely i will make that persons involved in the activity and organization too.


This information to Act Fiber net Pvt Ltd

pls do installation by Today .Otherwise will do the above mentioned activity legally my user iD is:1302697
call i[censored] need more explanation means :[protected]

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet Hyderabad

Dear Valued Customer,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in. Thank you for your cooperation.

Warm Regards,
ACT Fibernet Hyderabad

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet Hyderabad

Dear Valued Customer,

We regret the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet

Dear Valued Customer,

Please share your contact number, so that we can get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Hi, Hope your people would get in touch with me soon as it never has happened before and not sure if it would happen this time either. Again it is so surprising as to why there is no reply even after 3 days from the customer care email id to which I have sent an email asking for some info. at [protected]@actcorp.in or from the Nodal officer.

Regards,
Chandrashekar S
Voice: +[protected]
[protected]@gmail.com

Dear Valued Customer,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in. Thank you for your cooperation.

Warm Regards,
ACT Fibernet Hyderabad

Account No #[protected]
Kondapure, Hyderabad

I am also experiencing the same issue. Within 7 days of FUP reset, my FUP was completed even though my usage could not have caused 50 GB to be completed in 7 days. I requested them to share my usage details by email. The email was [protected]@actcorp.in (on 7th Oct 2015) no reply ever came. So I mailed to the other support email address, support.[protected]@actcorp.in (on 13th Oct 2015) and finally to the nodal officer. And I am waiting for the reply.

I had to reset mid month (17th Oct 2015) because of this without possible explanation. I feel cheated and ignored.

P.S.
How come your support email address for getting detailed usage is not mentioned in the customer login account page: http://portal.actcorp.in/group/hyd/myaccount. Please provide a easy way to access the complete usage log
without needing to go throught these unnecessary hassle of email chain. I know you can do it.

P.P.S
I am new to this forum, so please do tell me incase I need to create a seperate post for this complaint. I will do so.

Regards
Pradeep Rajamanickam

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Called teh ACT Customer care and spoke to their floor supervisor
Floor manager says WE WILL TAKE OUR TIME IF NEEDED YOU CAN TAKE TAKE ANOTHER CONNECTION.
The attitude fo floor manager is that we dotn even care for customers and kind of says get lost
The way he spoke gave an indication that ACT is planning to close the business and hence not caring for customers

My contact no: [protected]

Dear Valued Customer,

We will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet

ACT FIBERNET: Poor Service and pathetic connectivity
My account Id: 1371692.
I got my new ACT broadband connection activated on 17 Jan 2016. Since then my internet connection went down for 4th time. Last time my internet went down on 31st Jan 2016. Since then 4 days have been passed still my internet connection is not restored. First I registered complaint on 31st Jan (Request no [protected]), I was told that it will be resolved within 4 hours. Forget about 4 hours, its already 4 days since my connection is down. I have been following up with them 2-3 times on daily basis (and hell they do not have toll free number, every time I was charge 10 to 15 bucks to call them). ACT customer care won't bother to follow up with customer. Every time you have to follow up with them and they assure you that ticket will be resolved within 24 hours.
On 2nd Feb I got message that Request no [protected] has been resolved, I checked but there was no connectivity for me. Again I called the customer care, they told there is another connectivity issue and registered a complaint (Request no [protected]) and told me that it will be resolved within 24 hours. Now its over 2 days but still it is not resolved. If you call the customer care, they tell that they do not have any info about the time to resolve this issue. What the hell is this? Such a disgusting and pathetic service. If you can not provide the proper service then you should not have followed up at the time when I was looking for connection. Initially when you go for new connection everyone will follow you up, once you pay then they are done with their job. Then why the hell they think customer should pay for. I am still regretting my decision of going for ACT instead of AIRTEL broadband. If my connectivity issue is not resolved, I will discontinue this connection and will go to consumer court against ACT.

NOTE: PLEASE DON'T GO FOR ACT CONNECTION. POOR CONNECTIVITY, PATHETIC SERVICE. WHAT'S THE USE OF GOING FOR ISP WHICH DO NOT PROVIDE YOU INTERNET HALF OF DAYS IN A MONTH.

Dear Hem Tiwari,

We are sorry for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet

Dear Hem Tiwari,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in.

Warm Regards,
ACT Fibernet

I am ACT customer.
ACT suddenly increased my usage..
while my pc and router was shutdown the usage brought from 3GB to 19GB..

Dear selvanuma,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

ACT Broadband — Warst Service

Dear Sir I am reg complaint for yesterday not visit today any time complaint registered but not solwed complaint, msg for resolved for any time

No Follow Up on the issue

No status or confirmation on the issue 13822842. I have already raise complaint twice, with no solution the issues were closed[protected] and[protected].

Worst customer service. The Bangalore ACT enabled HOOQ without consumer consant and charged 75Rs for most of the people without any intimation. They are reverting the amount to only those who call up and shout. The moment it is their mistake they show you true color. No respect to customers. They are depended on your electricity for junctionbox and give a discount of 50Rs. Then they give connection from this junctionbox to all and you find more and more cables getting accumulated on roof top. Their callcenter number is chargable line and eat up your mobile bill as well as they keep you on hold for longer. Via email they never respond to your query. Most of the email replies are scripted.Never ever.

I have opted for new ACT broadband connection and have made the payment and document was verified, but till now the installation is not yet completed. Customer care is also not responding and their social media support is not at all replying. Please look into this issue.

Dear Anand Pendyala,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

Same here. I escalated till their appellate officer, but wondering they are also not hearing customer complaints.

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet Hyderabad

Dear Valued Customer,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@actcorp.in, if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet Hyderabad