ACT Fibernet Complaints & Reviews

Hi this is ravi from Hyderabad. From last 3 days I have been calling beam internet customer care because of my internet is not working from last 3 days. Every time they use to say our technical team will come with in 24 hours but it has been 3 days even there is no call back from the technical team. So I am complaining on beam internet. Please help me over this issue as I need internet connection as soon as possible.

I submit that i have taken beam company connecton six months back for 5mbs pack have made advance payment for the previous period.according to my package my package end on[protected]. but the act people sent an advance bill for rs 4076 for 10mbps pack to be paid before[protected], they have sent several sms phone calls for collecting the same at last i had paid the money for rs 4076 for next six months pack 10mbps pack vide receipt no99891198 date[protected] but people after taking full money reduced my plan to rs 410 when i enquired that they said with in 24 hour they will rectify the mistake made my them

Hi My userid is 10981108 Here how you guys resolve customer complaint 16/oct/2015: lodged complaint by 10:00am, my net is not working, got complaint number [protected] 17/oct/2015: guy came and see the problem somebody cut the wire from DP 18/oct/2015: nothing resolved 19/oct/2015: nothing resolved 20/oct/2015: I again called customer care they assure it will be resolve today, evening I got message your problem resloved, but when i checked still my net was not working, again i called customer care they again assure tomorrow my problem will resolve, and complain number again reopned 21/oct/2015: I got message in evening your problem has been resolved, but after checking It was not resolved and my net still was not working, I again called customer care and again as usual I got assurance that it will resolve tomorrow. 22/oct/2015: Till the time I am writing this its still not resolved and I hope evening when I will call customer care I will get assurance nothing else So above I wrote what a delighted customer service you guys are giving, today it will complete 7 days without solving my issue. You guys just make customer pissed off, I got frustrated by calling on customer care number everyday.

I have taken the Wifi connnection in the past and now due to change of address i requested the team to do the relocation of connection the to the new address, same was promised in 7 days i raised the request on the 4th and same was delayed in recording by their team on 7th, 6-9 minutes of hold on each call made from my mobile no to customer care, reason for the same was given only sorry and one weird answer volume of calls is it my fault ?. no musical holds they just vanish in between calls, No call back arranged after multiple promises, My connection was disconnected before relocation and adjustment for the bill is not made, Change of plan not allowed, threatening for nonpayment will result is disconnection and again reactivation charges of 500 applicable, various calls and reminder during working hours, arrogant people in their conversation, only talk about policy, when they do the new connection in the middle of the month they send the billing on prorata basis, and now why cant they downgrade my plan just Rs.100 less from my previous bill .difference out of my 60 gb only 18 gb used cant they adjust from the new plan on pro rata my rental on 50gb plan deducting the usage, for 4 days and rest of the days my connection was not active, for the lost days they dont want to give in writing the payment will be adjusted in next bill cycle, Bill sent to me is inclusive of service tax 14 %and once bill is paid tax is shown zero why so its worth finding it, who will pay for the number of calls made for their inefficiency .who will pay for the number of calls made by me and they just dont listen and keep u engaged for 20-30 minutes with no problem resolution, and when u say about consumer forum they just disconnect the call and send you again reminder for payment when you are most irritated post the call. this is really annoying in the workplace resulting in waste of time and non productivity . Nodal officer again does not have problem resolution skills. Responsible team members were Satish the manager, Manjunath, Naveen the collection guy, latha, and many more.requesting your kind addressal for the same harassment and necessary service recovery of my loss. could not attach the bill copy due to the format not supported with the minimum size was low to upload the bill Thanks & Regards Dr, . Neeraj Chauhan

, I have registered with your service with 10 Mbps plan for 6 months.Even after 6 days of registration the installation has not been done at my home.Whenever I called your executive to whom I had paid the money he never lift the calls and no one has contacted me.Please look in to it and complete the installation.I am totally worried in the starting itself you are unable to provide installation on time if I get any technical issue how many days you will take to resolve it. Below are my details. Ticket number :[protected] Mobile number :[protected]

I raised a request for shifting of my internet connection from one place to another. I made a call on Monday ie., one week pripr to my shifting. The customer care guy mentioned that it will take 24 hrs for them to do that and asked me to do that after moving to new location. I made a request by calling Act fibernet customer care on Friday ie.. is on 16/10/15. They mentioned it will take them 24 hrs to do that. But it is not resolved even after 72 hrs. Please help me in making that as soon as possible.

I have opted for Act Fibernet connection of 6 months plan in which you are supposed to pay around 2600/- one time. For first six months i faced issues on connectivity but this was kind of bearable but after having it renewed for the second time my broadband wire was unplugged very frequently in every two days time which took around 10 days for ACT Fibernet to rectify each time. The unplugging disruption was faced by me three times between September 2015 to October 2015, I was made to call ACT every day at least 3-4 times and the heights was i was made to wait 35 mins to talk to their floor supervisor to have it escalated to get the work done on priority. The more embarrassing thing was technician comes and promises to restore your connection by end of day but he vanishes for days together. Another embarrassment was there was no response from Nodalofficer.[protected]@actcorp.in in spite of three mails with escalations and nor their was any acknowledgement at least for courtesy purpose. It's very annoying to get such kind of service even after paying 6 months of amount well in advance and to get our self trapped in clutches of these brazenness vendors. I would like to caution the ACT authorities on looting the innocent customers this way. You are not the only Broadband service provider in this city, we have many other options to look out. Refund my amount, if you cannot serve or sort my problem in time. My account #[protected]

I have been an active customer since last 3 years and always loved the act broadband initially becoz on the daily usage you guys had the display on the account page so the customer will cross check about his daily consumption but offlate i dont see that and its been now taken off by the ACT people i dont know what made you do that? I am sure there are lot of descripency about my broadband usage and i keep a close watch about my downloads. you guys cheat customer by ur corrupt database showing as 3 times more than the actual download usage. I have been facing this issue long time but nothing is being do to rectify this nor there is any transparency. I am not going to pay the next bill if the issue is not sorted asap and will find out alternatives...really dont know how pathetic and corrupt you guys have become just in the name of high speed...

I have raised a complaint on Oct 16th, 2015 that internet stopped working, but there is no feedback from concerned department, I made calls to customer care n number of times and I get a worst service from them, only thing I get to hear is within 24 hrs it will be resolved. Its been 3 days but there is no response from them. The service ticket no. [protected] has been registered on 16/10/2015, 1520hrs. They have updated the ticket no. on every call made to the customer care. They worked on the service ticket rather than the actual issue. On 18/10/2015, 1246hrs., the ticket no. was closed without any resolution. On the next call to customer care, a new ticket no. [protected] has been registered with the same workflow as the previous one. It is simply harassment to the customer from Act corp.

Consumer ID / Name :: 927951 / SUBBA REDDY S Email ID : [protected]@gmail.com Mobile No : [protected] Complaint : Another computer is on the same IP address .The ACT broadband should resolve it at the earliest. Sebe Subba Reddy 19/10/2015

Account No #[protected] Kondapure, Hyderabad I am also experiencing the same issue. Within 7 days of FUP reset, my FUP was completed even though my usage could not have caused 50 GB to be completed in 7 days. I requested them to share my usage details by email. The email was [protected]@actcorp.in (on 7th Oct 2015) no reply ever came. So I mailed to the other support email address, support.[protected]@actcorp.in (on 13th Oct 2015) and finally to the nodal officer. And I am waiting for the reply. I had to reset mid month (17th Oct 2015) because of this, without proper explanation. I feel cheated and ignored. P.S. How come your support email address for getting detailed usage is not mentioned in the customer login account page: http://portal.actcorp.in/group/hyd/myaccount. Please provide a easy way to access the complete usage log without needing to go throught these unnecessary hassle of email chain. I know you can do it. P.P.S I am new to this forum, so please do tell me incase I need to create a seperate post for this complaint. I will do so. Regards Pradeep Rajamanickam

I am waiting from last 3 days. Beam is saying it will take 24 hours to resolve. But I don't know how many actual hours it will take to complete beam's 24 hours. Beam is interested in taking money from customers but not interested to rectify the problem. Everybody in beam is liar. From supervisor to call center agent

I have been facing an improper connectivity till date in act fiber net.. It has been 4 weeks thill then i got a constant connectivity... And no proper response from customer care unit... And for this month the bill has come to pay it in advance and on the other hand the technical person is telling server is down in Kodambakkam area and there is no use of paying it. Even though If i pay full amt i will get only3 hours of connectivity this month also along with late fee charges ... This is totally irritating to have a improper connectivity having paid full amount in advance for a month without any deduction and late fee charges are also included

User id: 11294922 I took ACT connection 2 months back and from last 6 days there is no internet connection. Customer care says that there is a port mismatch and they are fixing it, same dialogue from last 4 days. No one calls or comes to the site. I call twice every day. If the port is gone bad at the remote place, How is internet working in other flats. I feel no one has check what the problem is from last 6 days. Very bad service. If not resolved within tomorrow. I would cancel the conection and go back to Airtel. Will not recommend anyone to take ACT fibernet.

Very Worst Service,
I got the status "Network Cable Unplugged" in my computer which clearly means there is a fiber cut/cable disjoint somewhere, due to which I am not able to access internet from the last 6 days. When I called the support people initially they raised a complaint #[protected], [protected], [protected], [protected] and been told that the issue will get resolved within 24 hrs. But still the issue not resolved.

ACT Fibernet - Very Poor customer Service - Totally disappointed.

I recently applied new fibernet connection CustID[1297391]. On the first day i enquired,
they followed me continuesly and @ 9 PM sales guy came to my home and done all the application formalities and collected 1700.
He mentoned our service guys available in local area itself you will receive fast service all the time.


After two day i called to customer support as i dint receive any calls.
After that i received a call from technical guy (Parmesh).

I mentioned my available timing 8.00AM - 11.30AM and after 9PM.
He said working hours is 9.30 to 6.30 acceptable but (They always follow rules while giving service not while getting money/new connection)
He said today morning @ 9.30 he will come but while calling at 9.30 he told he will be coming after 11.00.

Highly disappointed. In Simple way [Good service before taking connection after that worst ]

BEWARE Dont go for ACT FIBERNET


Sathya Kumar A R [protected]
Marathahalli
Banglore

We have raised complaint on Oct 11th that internet stopped working but there is no feedback from concerned authorities, i am calling customer care n number of times and i get a worst service from them, only thing i get to hear is 24 hrs it will be resolved, its been 3 days but there is no response from them.Mahesh from techinical team(mobile:[protected]) simply closed the ticket saying that issue is resolved.But he never visited my house to work on the issue.It is simply harassment to the customer from Act corp. Ticket Details: Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : [protected] Ticket Category :SD- Complaint Sub Category : LNC - No Power Cut Ticket Date :11-OCT-15 We will expedite resolution Regards, -ACT Fibernet (Formerly Beam Fiber). [protected][protected][protected][protected] Dear Customer, This is an automatic email confirmation to inform you that your ticket number [protected] has been registered. Account Number is[protected] Userid is [protected]@gmail.com Ticket details for your reference Ticket No:[protected] Ticket Description: Ticket Priority: Higher Ticket Status: Pending

My account number is[protected], i have paid Rs.1197 in September 2015 as monthly rent but there was no internet service since one month. I gave complaint (Complaint Ticket No. [protected]) couple of times and informed their customer care service centre but there was no action taken till now.

My user ID: 11176691 My Plan Limit: 20GB with 2mbps ( After 20GB Limit 256 Kbps) I called Acttv customer support on 18th and found my usage was 15 GB, but on Acttv portal shows 21 GB. Because of 20 GB limit in my plan Broadband was dropped to 256 Kbps, but the fact is that in my account my Usage limit was still left with 5GB so started investigation and i am here putting the facts sheet below: I got email from "ms.[protected]@acttv.in" on Sep 23, 2015 saying that my Usage was :- 28.04 GB I got another email from "girish.[protected]@acttv.in " on Sep 28, 2015 saying that my usage was :- 23.38 GB Is it possible that usage on 23rd - 28.04GB 28th - 23.38 GB Is the act broadband Usage reading moves forward or backward? Please find the attached Image Sending emails since last month to the following "ms.[protected]@acttv.in", "[protected]@acttv.in", "[protected]@acttv.in", "girish.[protected]@acttv.in", "janya.[protected]@acttv.in" Got Reply saying "Your issue was resolved" asked them, In what way they have resolved, ...no reply. They don't have answer for the "false usage shown". So today Filed Complaint in consumer forum. copy has been sent to above email IDs. waiting from reply, ...to proceed further. Pradeep Reddy V.

Hi, Act Broadband placed BONU unit in our premises at Sarojini Naidu nagar, Kavuri hills and paid rent promptly for 2 years.Rentals are due for 2 years are there is no response from their Relationship Mgr Mail I'd to contact : [protected]@gmail.com