ACT Fibernet Complaints & Reviews

Ticket#[protected]

We have been having problems with our internet from last 2 month, multiple complaints have been registered and multiple tech visits have happened but the situation has not improved
The internet would go off anytime and will be out for hours, none of the tech is able to resolve the issue...

Ticket no: [protected] This request was made on 31st October. Today is 13th November. ACT fibernet is so pathetic that they didnt even visit the place and install the connection which we used for 15 months. ACT fibernet ruthlessly forcing us to live without internet in Alwarpet, Chennai for 13 days now... still they made NO effort to resolve and their customer care number also not working. Kindly make ACT pay for their poor service...

For last five days my boardband down still the issue is not fixed. Plus I am not able to reach customer service the number is busy busy busy after waiting for 30 min plus the call drop at least reply to the email no response my details is as follows Username: 10943742 Account ID 959264 Email [protected]@gmail.com Pls at least call and inform the issue and give a time line to fix the problem My son needs Internet for his studies pls...

I've been moved to a new house and have informed the Beam fiber team about the installation of internet. They have informed will get a call from technical team within 24 hrs. It's been 56 hrs and have been informing them but there is no proper response from the team. A very bad service from the customer care....

Hi,

I am from Hyderabad. I am using ACT FIBER internet, and my plan is 40 Mbps / A-Max 1050. Since from 3 months my net speed was very low and even i raised a complaint with the customer care. And there will be no solution and they finally send me a message to my mobile stating that the complaint ticket has been closed. And the problem has been not solved. Please get me solution with this.

Thanks....

Firstly I'm not going to accept any apology from ACT customer team because I'm fed up of hearing their apologies every time I complained about internet connectivity problem. from past 7-8 months I have logged more than 10 complains on the internet problem and these guys takes their own time to fix the problem. Kindly take appropriate action against ACT company for taking money in advance and not providing the internet connectivity. I...

ACT provided me a router with the connection and they claim the router to be their property for 3 years from the date of activation. From the past many months, i have been calling customer care for the same problem and providing me temporary solution instead of fixing it. Now they closed the complaint without resolving it and now are not even responding....

I am using ACT broadband from last month and its the worst internet service provider in Bangalore.I was using Hathway Internet Connection before and got frustrated with the internet service provided by them and decided to use ACT.Trust me ACT is horrible.Never think about using this internet connection.Most of the time, internet does not work and it takes 30 min to get connected to the customer care.Every day i raise 3-4 service requests...

Hi, I am Pritam from Koramangal, Bangalore. I have been facing the same technical issue multiple time which I have been assured that I would not face again. I have been without any internet for 3days repeatedly wihout any compensation. I pay for 30days internet service.

Upon calling customer care, they will keep us on hold for 10 mins and after getting through to a customer rep and completing 1 min conversation I would have...

Dear sir/ madam I am writing this email regarding a complaint against internet proble and the rude behaviour of the beam mehdipatnam branch. My registered mobile no for beam connection is [protected], where you can get my details and complaints which I have filed. I was getting internet problem since 3-4 month, I.e atleast twice a month where their wont be internt for 8-10days. When the problem started in the first two month I never...

I have paid Rs2700/- for a 6 month service on October 20, 2015. But I had never got a connection as there was a service issue from ACT Fibernet side. They only raised a refund request (Ticket No : [protected]), but when I contact the customer care for the status they are not providing details and saying some back end team will connect but they never contacted me.
Today (September 4, 2015) I go the below mail saying last invoice amount...

The following are my details Username : [protected]@gmail.com Account ID : [protected] Subscribed Speed / Pkg : 100 Mbps / Incredible 2499 I have been facing slow and intermittent connection since three months, you can cross check with my user details. It sure is more of a harassment from your company to have such poor customer care service. I have made multiple calls for rectification and the technician always comes up with the story...

They have quiet fancy ADs, but their services sucks-

I regret to inform you that your services are pathetic and I will not recommend your poor service to any one.

Absolutely bad, uncourteous service.

I made the full payment of 1270 INR on Saturday 24th Oct 2015 to Umesh ([protected]) from ACT (CF[protected] & got the verification the next day User ID:1309714 who doesn't even...

As of 31st October 2015, I raised an issue with ACT customer care using the contact number[protected]. I wanted to disconnect the existing service so that I do not get billed for another month. The first request call placed on 12:50 pm was disconnected without any verbal reason after I mentioned that I want to discontinue. The second call was received with a 10 minute delay and the person on phone assured that their executive will call...

The usage details displayed in the Account details of the consumers of Act fibernet/broadband is highly inflated and exaggerated. they are not willing to share the daily summary of the usage and do not heed to the request of the consumers but force the consumers to pay the bill for days when the internet is out of order. the daily summary of the usage should be made mandatory and should be to the satisfaction of the consumers....

I had act fiber, recently bean in habsiguda since 3 years.
After i moved to uppal (Peerzadiguda), they said they cannot provide internet as there are no ports available.
They would need install bonu, a box which they took permission too.
Even till 1year nothing happened.
Got a msg on cell to go for reconnection, when contacted, they said box needs to be installed. I said i had given permission earlier already....

My internet speed has been reduced to 500Kbps and when I called customer service they told me that I have reached my FUP limit of 50GB (they said I have consumed 60.1 GB and the ACT Portal showed the same). It doesn't make sense, can anyone believe that the extra 10GB was consumed on a slow speed (500Kbps)?
Anyway I called up the customer care on 27-Oct-2015 around 10 PM. Customer care team were not able to give me a day wise...

I've applied for connection on 24th April 2015 for 6 months, but the connection got activated in the 2nd week of June, 2015 due to issue from ACT Fibernet end. Their engineer has visited my house more than 10 times to resolve and finally we could use the services during June, 2015 second week. And at that time they have promised that billing cycle shall start from the date o[censored]sage on wards. Since 1st week of October, 2015 I get calls and...

Hi Beam, 20 Oct 2015 to still ( 28 Oct 2015), I Facing the Problem of Speed of Beam Internet Connection, I taken the plan 10Mbps now the speed of internet down to 1Mbps i checked Speedtest, . I Tried to reach CC everytime its busy or directly disconnects the call while connecting and i sent mail no response, Beam is Number one in india but service is poor try to resolve your service issues reach the customers fastly....

I have a registered a complaint regarding issue internet connectivity on 21st October 2015. From then I have been calling them twice daily to look into the complaint. They are postponing by saying 2days, 24 hours etc time is needed to look into complaint. its been a week and still there is no positive response from their side.
Nobody is coming and verifying what is the problem and nobody at the customer service knows why.?
They...