ACT Fibernet Complaints & Reviews

Hi, My internet service provider is ACT Beam. From last week there has been no internet. I tried calling them but the line is always busy. Can we have the services restored back at the earliest?? A/c No.[protected] Mobile No. [protected]

They are claiming 10mbps speed for the price I paid but providing less than 1mbps speed. last three days I am continuously checking speed. no mail reply from applet or nodal authority. not lifting phone calls. self help guide or resolver not working on my laptop, ipad or android or windows phone. please suggest what can I do.

We have ACT broadband connection for training Institute and from last 6 days internet is down and having huge losses in my business. tried calling more than 100 times on customer care but always bus, .Even emailed many times but there is no response. Finally I raised ticket and every day I am receiving message like your issue will resolved with in 24 hours. Could you please help.

Hi All, I asked for reactivation of services and I was informed that there would not be any reactivation charges because I resumed the services in one month. However when I got the bill they have included reactivation charges. I called to customer care and after 15-20 minutes of waiting over the phone I got chance to speak to the representative. My complaint was registered and I was told it would be resolved. Next day I got a message stating my complaint was resolved, however there was no action taken. Again I called to customer care, again registered the complaint and again got the message that complaint was resolved. It happened approximately 5 times and lastly I paid the reactivation charges because of no other options and this is very disappointing and it shows they don't value their customers. This company don't even look after the complaints, just close it without solving and their customer service people don't know anything except to register complaint. User Name[protected] Account ID - 1162255

ACT Broadband,

Guys once you were the best ISP of Hyderabad. Best in speed, consistency, service. But unfortunately every of your highs are going down the gutter. Speed has come down way too much, and worst is the connectivity problem in the recent times.
No internet in the peak hours. Way too much of inconsistency. I have to exhaust my mobile data plan due to the incompetency of your service.
Skype calls are worst.

Every morning you send a message of some intermittent issues, while on paper your connectivity just goes blank and no resolutions whatsoever.

Your customer service is pathetic. I can never get through the CC number. Once I managed to get through the IVR but it made me wait for 20 mins after which I had to disconnect the call.

Do something. Look into these issues.

From last 3 days internet is down and having huge losses in my business. tried calling more than 100 times on customer care and even emailed many times but no one lifting the call ( it always says its busy, like someone kept the phone aside willingly) and no replies for emails too. I am bothered might be they would have ran away. I tried reaching them all the time day & night, but no luck. please help. -Akal Singh (hyderabad)

I was trying to reach the customer care but everytime i call the phone lines are busy. They dont have any web complaint service option. Im unable to use services from past one week, but im unable to raise a complaint. Let me know the solution. Shashi [protected]

I am disappointed with the service. I applied for new connection on 5th sep., The executive came on same day and collected the documents/6th month advance. The cabling and connection is not done yet even after 5 days. I have called at customer care multiple times but there is no positive response, No one has yet come for connection. Please close this as soon as possible. Details: Mob- [protected] A/c no.[protected] Service Ticket No.- [protected]

Hi Complaint No: [protected] I have raised this complaint on Monday(07-Sep-2015) Morning and still the Complaint is yet to get resolved/attended. The complaint has been closed 2 times (Tuesday 8th Sep and Wednesday 9th Sep) without checking if internet connection is resolved. Every time i call they say we will get resolved by tonight 8:00 PM and days are passing already 4 days without internet. I deeply regret to have taken this connection. Please do not opt for ACT connection we are in Bannerghatta road area. The connection is very bad and frequent disconnect happens to internet. Regards, Krishna

#beamfiber, Unfortunately, this is the 3rd time within 2 weeks that I am login a complaint. Why dont you guys respond back when we are coming up with issues again and again. When i call you, you endup giving me temporary solutions. I am not even able to login into the network. Worst thing is it was urgent and in spite of having internet (So called) i had to visit the internet shop to do my work.

Dear act fibernet,

Can u believe this, your fix provided for Internet service not working lasted 2 days only after about 10 days of service disruption.
With due respect you guys are serious talents but clearly does not belong to anything related to Internet.try circus or conning.

In last 45 days, I have used Internet for not more than 10 days, thnx to your effort to finding permanent fix, which clearly is rocket science to your dumb technicians.

Please fix the issue or give my money back and disconnect the service. Will appreciate if you can do it in 24 hrs not like past where it took you 16 days or 10 days.


Mrityunjay singh
[protected]

My earlier complain to refresh your memory...

Dear act fibernet,

It is now 16 days that my internet is not up. Request you to stop acting smart by raising new tickets and closing old ones and look into the matter. I would request if you guys are convinced that you are incapable to restoring Internet, please refund my money.
Also a sincere feedback for you guys : You are pathetic. Feel proud that you are worst service provider and you manage to recruit worst, dumbest and most irritating people as your call centre folks.

My earlier complain on 20 th for your reference, just to show how efficient you guys are...

ACT Fibrenet
My registered phone number is [protected]
My internet is down again. Last time it was down on 14th August, got restored on 17th August after lots of follow up with customer care and this forum. Now on 20th of August it is down again.

Now my hassle of getting the complain lodged will start all over again. Getting access to their call center is really a pain but what is more insulting is the response I get that within 24 hrs it will resolved when they have resolved it for days or weeks but they will repeat it with same conviction.

"I have been trying to call beam service centre for 4 hrs but always getting busy tone. Normally I have to try for 1 hr to get to lodge my complain, but today it is over 4 hrs.
Basis my past experience where last time it took you 14 days to get my internet up, however your call Centre executives were able to get on call with 1 to 1.5 hrs. Now they are also an elusive commodity. Just wondering if this time you will take months to restore the net, but that stage will come once I am able to log complain. Let's see how it goes"

Registered no. [protected]
Mrityunjay

In the month of August ie 03/08/2015 I cleared the bill (monthly rental) of amount 1198 rs. After the payment Internet was not working in the span two weeks continuously. If I regester a complaint they used to send messages saying its fixed during my working hours, but still Internet was not working. For a span of about 1.5 weeks internet was good and again this month (6/09/2015) Internet is not working again. These made me register this complaint aginst act broadband. I am attaching messages in my cell phone as a proof.

Issue:- Able to use internet when used to wire but not able to use when connected to WIFI Router. Below is the frustration i went through with so called the Customer Care on how did they handle my complaint I had filed a compliant on[protected] at 11.37 am that my Internet connection is not working Fine with a Exec called Mithun from CC (Request Num: [protected]) as asked for priority it was promised to me that will be resolved before 5.00pm trusting that promise i waited for a person until 5.30pm were i never got a person or call or status of my compliant called CC again spoke to Exec Vishal who was showing attitude on cust that cannot resolve the issue immediate have to wait for 1 day when i asked for a manager call it was said to me that "if you speak to any supervisor same answer will be given which will not make any difference" later finally after requesting again n again spoke to a person called Sudheendra who spoke n said internet is now working same did happen..!! after few minutes i again happen to face same issue when called back spoke to a person called Shashank who was happen to inform that "IP is mismatched now" he does not know or he is not trained about how it happened & how to fix it says that complaint is been assigned to Engg who will resolve again for which i had to wait till the next day 8.00 pm. A Fantastic Customer service which is kept for just naame sake no Help Seen in favour of customers and again a Very Big ZERO in handling customer issues by the Leaders Leaders:- Shashank Singh, Sudheendra, Kiran S (My sincere request to these leaders to call Amex Customer Care once in their lifetime to know what is customer service & how to handle customers)

Just because of they r monopoly in few areas in chennai, ACT fibernet is treating their customers very worstly. I have shifted my house and made requests for shifting of my connection. Almost other DTH and other service providers shifted my connection in two days.. But only ACT fibernet connection is not shifted even after 7days, I kept on calling the fking customer care, every day they used to say today we ll shift.. But I did not receive any calls. Again and again I used to call and ask about.. But I received a call from ACT to prepay the bill amount for which I m not using.. Service is very worst guys, this monopoly should be changed by OoDoO.. I request OoDoO to cover velachery area also..

New account activated 5 days ago and yet no internet while I continue to get billed. Read on... I took an ACT connection recently (50 mbps). They activated my connection on 1st September. Prior to activation I went out and bought a router and disconnected my other service provider. They promised from day 1 that someone would come and configure my router but no one did and I finally did it myself. I've had a working Internet connection for 30 min only since then. I have a yellow triangle error saying 'No Internet connection'. I've tried everything to fix it myself parallely. Since then I've called their customer service everyday. Everyday the calls have lasted more than 15 mins (it takes 10 mins just to get a person) and I've been told various things like fiber issues etc. I've checked with my neighbour till 5 mins ago and the connection is fine. It's my ip issue which I have been seeking support for 5 days and yet no one from act has helped me or visited me. I've paid for the connection, router, all the phone calls not to mention the waste of time and energy. It's been 5 days and I don't have Internet while I continue to get billed. Your people keep calling and promising to come. Then they dont answer their phone and dont show up. three days in a row I have sat at home waiting.

Hi, I took the new broadband connection with Account no:945104, userid: raghu.kick.[protected]@gmail.com.it got activated on 20 th june 2015. I Paid for 6 months 2696 rs (inclusive of tax) advance amount (for monthly 410 package).Due to the miscommunication given by the sales team they did not mention about charging of router we were unable to receive any kind of data from 5th aug 2015.t we called custome rcare and raised service ticket on 7 th Aug 2015.and donot know it got closed without any fix.so Again We raised second complaint ticket number 8262961. this one also they closed by sending one message related to ebill. when we called on 1st september again they gave compalint [protected] .Please help me

I have applied for new act fiber net broadband connection. They didn't responded for 4months...recently they came and fixed some wires and took 1300/- cheque.they said the connection will be given in 2days i.e;03/09/2015. Yet not given any connection...I have been calling them lot many times but still not responding...they are wantedly not lifting calls...this is the worst service I have seen ever seen...This may be the small issue but after waiting for 4months for a normal Internet connection I am literally exhausted...I want to complain on the local act employees...the worst dramas they do without doing any work... ticket number [protected] Account Number is[protected] Userid is cherry.[protected]@gmail.com Ticket details for your reference Ticket No:[protected] Ticket Description: Ticket Priority: Higher Ticket Status: Pending #The act fiber net people were very fast in cheque clearance where as they were very slow in what actually they are supposed to do(service)

Hi, The ACT broadband connection was disconnected upon my request on 2nd Aug'15 but refund is still not happened till date. Called ACT helpdesk more than 5 times but of no use. Very VEry bad experience with ACT broadband. Regards Nirmala

My Online payment to August bill got failed at CCAvenue site on 15th August but the amount was deducted at the Paytm site, Raised the complaint([protected]) thru helpdesk and requested for Refund My id is ID 10906745 and refer the attachment which has successful payment id for CCAvenue (CC Avenue New Order #CCACH2ACV465) Help desk team informed that Refund has been initiated but till now there is no intimation of refund communication and there is no sign of refund. Every time when I call the helpdesk, they say concern team will respond but not received a single call or an email for the past 16 days on this and no clue on my compliant status as well.

Frequent interption in the services. 21 times internet not worked in last 2 months time.
And there is not escalation mechnisim in the place.

Company will collect the money upfront and subsequently they dont provide the services in time. We have to spend lot of time to complaint also.

Because of which i have lost office work hours and preparation of meeting works.
Which is effecting my profession career. Even they least bothered to provide the numbers to whom i can talk