ACT Fibernet Complaints & Reviews

Good afternoon, This is Krishna vasu i reside at Shivarampally(Raghavendra Colony). I have been your customer for a long time. Recently, I shifted place and I am looking forward to continuing with you, PROVIDED u agree to give me a connection at my new residence. It's absolutely pathetic and frustrating that you deny giving me your connection when I do see your advertisements in my area. I received a text regarding ACT Fiber net Connection....

Ef: ACT complaint # [protected] which was opened on 12th Aug, I was told that the issue ( internet not working/ No connection) will be resolved by 13th Aug, 8 PM, what I see in the message that I got about 2 PM is totally different - the complaint has been closed without solving. I called up their customer care to let them know and they re-open my complaint and say that it will get resolved by tomorrow 8 PM. My question is what if they do...

I write this complaint in order to register my massive dissatisfaction against ACT’s so-called Internet Service, which is nothing but a sham – and also to warn potential buyers against purchasing this fraudulent service.

The following are my Details:
TICKET NUMBER: 3321574| ACCOUNT NUMBER: 1245179 | USER ID: 11285920

I was visited by a representative from ACT on 1st August, 2015 (Saturday);...

I have taken Act fibernet connection believing that this is the best provider in Hyderabad. Few days post new connection went very well as if this is the only provider with 99.99% uptime. As months passed by, every month my connection is getting deactivated for atleast 2-3 days and none of their technical representative cares to call even. I am truely fed up with their services . I appeal them either to give my amount for the downtime days...

We have been a loyal customer to Beam Fibre from past 5 years . After they their name to ACT Fibernet, service levels dropped drastically. From last 3 months, I am facing network issues with them. Every alternate day internet is not working and i am really frustrated with their customer support. They mention the technician will attend in 24 hrs but no one will come till 2 - 3 days. We have paid ACT Fibernet for One Year subscription and...

Please think many times before you decide to go for ACT Broadband. Their overall service quality and customer support channel is pathetic and also unethical to say in a nutshell. When I called them for a new connection a representative came and collected a check for INR 19, 152 and supporting documents for 1 year subscription for 50MBPS. I waited for 3 days and there was no information about the connection. I tried calling the sales person...

Beam internet customer service is the pathetic one.

they changed my wi-fi router ID and now i am unable to connect. when i call them, they create the ticket number, some one calls after 24 hours, disconnects the call in between without solving the issue, and then again asks for me to wait for next 24 hours. this is highly unprofessional and not tolerable in this era of competition.
this attitude is not going to work....

Some of the features are taken away (such as utilization breakup on daily basis, which was available earlier at the click of a button). I doubt the utilization is manipulated by ACT. Customer Care speak only based on Script. Despite repeated request, do not provide escalation contact. No nodal officer or higher authority details available....

Dear Team, I am Raviteja from Hyderabad.I have taken a new Internet connection of ACT-Fibernet(ACT broadband/Beam Broadband) and paid money for 6 months at a time on the promise that connection will be activated within 2 days but it was delayed for morethan a week by just saying something and postponing. I have wasted my money calling to customercare several times. Finally i was vexed with all the stuff and asked for cancellation of connection...

Hello,

I am using ACT Broadband and i am always facing the dis-connectivity issue in my area Marathahalli, Bangalore. I have called to customer care no [protected] which is still not toll free since 2 years of service in Bangalore and regarding my issue i have mailed to their all higher authority like Nodal Office, Appellate authority, Helpdesk and Customer Team but still these people are playing this customer and with me....

Request no. [protected] User Id : 10960779 I have made request for refund and was told that refund will be issued by NEFT transfer in 7 days. I even received sms on 5 th August saying issue resolved.I have made multiple call to Customer care at[protected] and even mailed with banks passbook copy to show that no such NEFT transfer is reflecting in my Bank account. I am not even getting any responce inspite of sending multiple mails...

Hi I'm getting disconnected very often from ACT BB, I'm located at Velachery, Chennai. For the past 1 month I'm facing this problem twice to thrice in a week time and because of this I have spent reporting the problem more than 40 times call to the customer care (including the senior executive) and the problem is not yet fixed and even if its sorted it reoccurs the next day. I'm fully disappointed with the onsite network engineer services...

Shifting of connection not happened even after a week fromt he requested date. When I called to their customer care number[protected], they will take the details and if I ask for connecting me to next level, the call will never get connected. I was not using the Inernet connectivity for the last 10 days, they are not ready to shift the connection as well. I would prefer cancelling this broadband connection. The connectivity also poor...

We've been using Beam for quite some time now with the 15 mbps plan. The internet connection can be really finicky and half the time there is no internet access. When there is internet access, the speed is all over the place but never as high as it should be. So we decided to upgrade the speed. But with the new plans from ACT, the next choice was no less than 100 mbps. Although it is quite expensive, we decided to give it a shot. We paid...

User ID: 1246469 Venkatesh (Mobile No. [protected]) from ACT called me for ACT Internet service. He communicated to me that he will get me a new connection within 3 – 4 days on 02/08/2015. He took an appointment on 03/08/2015 at 12:00 PM; he never turned up and didn’t receive my calls. Later in the evening, he called me and he told me that he was busy and he will come on 04/08/2015. He came and collected the documents after an hour from...

ACT broadband has the worst help desk team, they never respond to the customer queries and complains.To contact them you have to wait for minimum of 10 minutes to talk to them on call and then they will say that they have escalated the issue but they do not provide any contact of concerned person so you end up disconnecting the call and issue unresolve. I am not able to access the internet since a long time. I called on customer care...

Hi Team, I am not able to access the internet. I called on customer care number, sent mail, i tried evry thing but my issue has not been resolved. I am facing this issue evry now and then. within last 20-25 days i am facing the problem twice or thrice. Last month for approximately 5 days i could not access the internet because it took lot of time for them to check and resolve the issue. I reopened the ticket twice and thrice then...

I’m the current active customer of Beam Internet.

Beam Internet – WORST SERVICE.

They did not installed the new internet connection for a week now.

If something goes wrong and you need some service from Beam Internet, then you’re gone. They’ll take 1 week of time to fix your issues.

Better go for Airtel (who can provide better service) !

I used...

had applied for a fibernet connection 15 days before after collecting 1700rs and now you guys call me and say you will not be able to because of some odd reasons. I never expected such a cheap company like this. I want some sort of compensation or my connection restored with a goodwill for wasting my time and money on this till date.....

My customer ID : 11133546. On 24th July, while making the payment to my above customer ID, I accidently typed in wrong customer ID ( Cust ID: 1133549 - Prabhakaran ) and made the payment of Rs 1196.00. However, on the same date, I called up ACT customer Care, and logged in my complaint (Complaint ID: [protected] ) to get the money refunded. On the same date (24th July ), I also made the correct payment to resume my services. On 31st...