ACT Fibernet Complaints & Reviews

Since January 2015 i took a broadband connection from ACT Fibernet Bangalore by paying annual subscription. All is well until August and gradually their service started effecting in our area near DLF new town. But for the last one month it was pathetic. No net from 70.30 am to 6-00 pm on a daily basis in our entire apartment where we have got around 6-8 subscribers of ACT network. Most of the time i will be doing work from home and i needed a high speed net connection due to high bandwidth usage. So i preferred ACT, but due to their pathetic service i lost several online business bids which indirectly effected my performance in our office. So i have decided to change my broadband service provider. But i doubt if i will get back my money i have already paid to ACT Fibernet as a annual subscription. Kindly advice us. Thanks and Regards, Vadiraj Rao

I am a customer of ACT from more than a year now and have always done the payments on time. But for August month the due date was 15th September but since I was travelling so couldn't make the payment.Within 5 days of the due date the connection got cut and when I am calling the customer care it says all customer care executives busy always. Pathetic service provided by ACT. I am not going to give any installation charges again. And anyways when I took the connection they took advance rental. This type of service is provided to the regular payers and valued customers. I better go with big brands rather than relying on this pathetic company whose executives are never available to answer the calls.PATHETIC SERVICE. NO VALUE FOR LONG TERM CUSTOMERS.

Account id: 1242723

Our ACT connection is not working since last 2 days and nobody has fixed the issue. Ticket NO. [protected].

Apart from this there are 2 more issues related to download error and cache issues that I have been trying to get fixed for last one month but nobody is fixing it.

Who can help get these issues fixed??

I m trying to contact the customer care of act people from four days each time i call i ll hear a busy tone for nearly ten minutes still thy wont pick my call (note:- calls are chargeable )and yet my problem has not been solved please get back to me with this issue .

I am not able to access the internet from past 6 days. I have registered the complaint for the same. When ever I call customer care they say the issue is because of cable operators and they are cutting the cables and we are going legally. they have been telling the same from 6 days. I have business which is huge loss for me because ACT customer service. They could not resolve the issue but asking to pay bills on time. Very much disappointed with the service.

Hi, My user ID#11194889, I have been facing continuous broadband disconnection. Every week or fortnight I am lodging complaint with ACT on the same. ACT Broadband APN/Router/Modem is next to my neighbor building only, whenever I see technician enters that room. Definitely the Network will go down and Field Technicians (Kiran/Prakash) will never bother about all this. If I go directly and ask, they will demand for complaint/request #, and then it will be resolved in few minutes. Field Team (in Pai Layout) will be all the time bluffs you saying Fiber Issue/Power Short Circuits/ Battery Bank issues, being a datacentre admin I know how can we achieve 100% up-time, they are simply bluffing us with this false information. Initially there was not battery backup to my network router/modem. I myself raised the complaint and got it resolved. Till then the field team is enjoying the disconnections during Power outages. I want to lodge a compliant on this and will strongly suggest anyone/everyone NOT TO TAKE ACT . Regards, Rajendra

Hello, Lets Bring to light about this fraud company ACT Broadband. I have asked them to install the broadband connection on last week of April by paying Rs 1679/-, since installation not done after 10 days I wanted to back out. I was not delivered username password and not used a single byte of data, however they refunded me only Rs 410 out Rs 1679/- in August 2015. Since then I have been mailing their helpdesk and nodal officer..but they are falling in to deaf ears. I want that ACT to refund my money as well as urge the government to stop giving licence to such fraud companies like this. ACT should be stopped from doing business in our country.

Hi,

I have opted for ACT Broadband connection (Unfortunately).
They are very much interested in advance payment but least interested in giving service.

Some craps are sitting as customer service agents for giving the ready made answer for all the queries. (We have to wait for atleast 20 minutes to get connected with this . (Note: These calls are chargeable)

I have paid the amount of 1696 (including 500 as installation charges) on 10th of September and it was committed that connection will be done by 12th. I am writing this on 17th and still I am waiting for the connection.

As getting connected to customer care[protected] is a himalayan task, I called to another number[protected] for new connection (Got connected at first attempt).

For 2 days they transfer call to the customer care department and when i called on 17th a customer care executive named "Suhasini" has informed that she don't have option to transfer the calls. I am not able to understand, how only for her this option is not available.

Guys, think twice if you guys are opting for this connection. I would say, it is the worst service ever we can get in Bangalore. I was using Hathway Broadband and G broadband and they are far far better than these unprofessional guys.

The sales representative will be available in phone only for two days, the day which we do the payment and next day, after that they don't even pick the call.

I am not expecting any good results by posting this problems here. But customers should be aware of these cheats.

My User ID is 1275854

I face internet connectivity issue frequently once in a week. Every time the complaint is raised, the customer service representatives inform the standard resolution time as 24 hrs. But no complaint was resolved in 24 hrs except one or two. I've to make several calls to follow up. Every time I call, they say the standard resolution time as 24 hrs. This time it took 3 days after calling them 20 times, spoke with 2 escalation team members and several first line team members, more than a couple of complaints registered and also spoke with 2 on field technicians. I'm not only complaining about this particular issue/ticket which took 3 days to resolve but this happen once in every 10 days. ACT Broadband unable to fix the issue permanently. Below are my account & complaint details. 475451 (Account) [protected], [protected], [protected], [protected] & [protected] (Ticket No)

We paid for the 6+1 month internet plan last month, and 20 days later our net connection stopped working. Repeated calls to customer care proved fruitless as the customer care is surely simply a recorded message asking you to stay on hold. Email complaints have been responded to in a leisurely manner, and it took 3 emails to even get a complaint registered with a complaint reference number. It has been over a week without internet so far, with no respite in sight, other than emails from their customer "care" apologising for the delay. Even a request to cancel the connection altogether and process the refund has gone unheard. This company literally holds you hostage for choosing them. Worst service ever. The user ID is: 11291859. The Complaint reference number is: [protected]

Hi, I applied for ACT broadband connection on 3rd September and this guy by name Vinod came home & collected Rs. 7140 (6+1) for ACT Blaze connection, with a statement that the connection would be setup in 3 days! 3 days has turned to 13 days and still no call/mail regarding the installation status. They have a customer care number which takes more than 10 mins to connect, this is a paid call and not a toll free. Once we're through this patience testing minutes, we're connected to the executives who have a standard verbatim of "oh! this had to be done in 3 days, we have crossed the TAT and we'll get back in 24 hrs, we've taken a complaint and will work on this asap" and many more such one-liners. I feel these executives don't even know whats happening and are just there for namesake. The complaint that is supposedly registered doesn't have an acknowledgement mail or message. And we've been calling the customer care almost twice a day. One Mr. Bhavik had the audacity to question us back regarding the complaint. Earlier had thought that BSNL broadband is worst in customer service but atleast they work on it in a day. Now I called this nodal officer on 42840044 and he tells me he'll get back in 1 day and mind you this also took me 15 mins to connect. Wanted the connection ASAP as we're dependent on this for many official purposes. Seriously harrowing experience for a customer. Wondering how much more we need to bear once the connection is setup. Please respond or if there is a better ombuds/consumer forum let me know. We need redressal/action at its earliest. Also wanted to know who is the governing body for such matters or escalation.

Worst service and cheating the custmers. I am paying around 1500 per month and it is a 60 GB plan with 30 mbps speed. Every time when I check the speed it wiould be less than 100 kbps. It is not only for me but also all people who has taken their service Please do some thing to them atleast some fine or penalty.

Hello, My name is Chandrashekar S from Brahmanwadi, Begumpet, Hyderabad. I feel a threat from ACT Broadband office for not paying the 6 months due which is actually to be paid by 22-Sep-2015 Even though I have raised this issue multiple times and received a mail from the Nodal Officer stating that they have caused inconvenience caused to me on Sep-9-2015 and that I can pay the due amount by 22-Sep-2015, I have been receiving at least 2-3 SMS and emails on a daily basis from ACT Broadband asking me to pay the amount due. I have ignoring them as I am told that I could pay the amount by 22-Sep-2015. Today (15-Sep-2015) I have received 2 calls (one from[protected] in the afternoon from a female rep. asking me to pay the amount soon even after telling her that I would pay the amount by 22nd Sep. It is so shocking and feeling so harassed that at 7:15PM there was yet another call from one Mr. Rajshekar who called from the cell number +[protected] and talking with me in a rude way stating that I need to pay the amount soon and when I explained to him that I have time till 22nd Sep he was rudely asking as to when I would pay the amount. I feel a threat and harassed by this organization as I am being disturbed all the time without being able to concentrate on my job/ work. It is so much of harassment feeling that I wish I could go to any extreme by this kind of harassment and ACT Broadband would be responsible for my actions. Regards,

Hello, I'm here to tell you guys how pathetic service provider act has become. I applied for a new connection and paid one month advance along with installation charges. Their executive insisted me to take a higher speed plan so the installation will be quicker. It's been 10 days from then nobody contacted for installation. After that I called their executive n customer care n shouted on them. So finally I got a call from technical guy saying he's coming for installation. Nd to irritate more that guy never showed up. Both executives n technical person doesn't pick up my calls. It takes minimum 15 min to connect to their customer care. Even after a long struggle I managed to reguater complaint but it'll take 3 more days to check for solution. I don't understand which kind of service is this. They shouldn't charge for installation unless it's done.

User Id : 159387 Registered Mobile no : [protected] I requested a new connection in September 1st week (I had an ACT connection in Hebbal from 2011 till 2013). A person named Bajali ([protected]) came and collected Rs.7180 (for ACT Blaze Rs.1049 plan for 6 months + 1 month free and free installation). A person named Chandru ([protected]) came on 7th September and gave the connection. Here are the list of complaints: 1) The technician came without the required equipments and gave the wire connection dangling between the doors. SInce the laptop was not available at home when he came, he couldn't test the connection. Also he didn't inform anything about userid, account id and password. He told he could come next day and make the wire connection proper but never turned up. He informed that connection could get activated in 3-4 hours. 2) Connection was not activated and Internet was not working. Being a Software engineer myself, I tried all possible options and figured out the connetion is not working (Not even able to open ACT Portal page). So the installation itself was not properly done. 3) I tried to contact ACT customer care by all means. I tried the phone customer care 24 * 7 from 7th to 12th September but never able to reach them. THIS IS NOT THE RIGHT THING FOR ANY COMPANY IF CUSTOMER CARE CANNOT BE REACHED AT ALL. I called up the technician and he said I has gone to native place (for some funeral) and no one else to assist me and asked me to contact customer care which I was not able to reach them. I called up the marketing person who took the cheque for the connection, he said he will check and let me know but never called back. 4) I wrote 2 mails to ACT helpdesk and they raised a ticket and no further update. I raised 2 tickets from ACT website contact us page as well. 5) I myself went to ACT customer care office in Horamavu and asked the details on 12th Sep. I didn't get any answer but a person raised a new ticket and said it would be done by 8PM on Saturday. But nothing happened. I thought to wait till Monday 6) Today 14th Sep, finally was able to reach Customer care in phone and they told there is some problem and will be rectified by Monday evening. Till now it is not working. Now it shows the connection is dead. I called up Customer care again and reached them after waiting for 30 minutes (really? If you cannot provide Customer care service, please don't expand the customer base and not attempt new connections). The customer care told the same answer as in the morning. I know there is NO problem as such. I live in an Apartments where there are 50+ ACT connections and it is workking for all of them. It is not working for me alone because the installation or activation is a problem. Now the customer care told it would be done by 8PM tomorrow. I am fed up and frustated. How do I believe it will be done by tomorrow when I was told the same from last week. 7) The biggest complaint is the non responsiveness of the customer care when I tried in all means for last 8 days, I didn't get even a single call from anybody. I thought to escalate the issue and asked the customer care to give me the email id to escalate and they didn't give me that too. Now having wasted all my time and effort for last 8 days, I am left with no option. NOW IN NEXT 24 HOURS EITHER ACTIVATE MY CONNECTION OR CANCEL MY CONNECTION AND REFUND MY MONEY (WITH NO PENALTY). Thanks

I have been having issues with ACT broadband for last 2 Weeks. The local cable operator has been cutting the ACT cable. I understand that it is very less ACT could do to avoid the situation, but the least that they could do is resolve the issue on time. In the last 14 days, my internet is down for 7 days. Wire has been cut 3 times. I told them to check on the legal, the call center folks told that I dont have to worry about it and they will deal with it. ofcourse, they will need to deal with it, but the one who is impacted is me. My internet is still down. There is a nodal officer, even that is seem to be useless. even after the escalation to Nodal officer, the reactions are same and no hope of getting the issue resolved.

The service given by act is the worst! Its not just once or twice the net doesn't work...but I've been facing a problem every week..from the past 2 months..every week i call them up and tell them its not working...they fix it n its gone again. I tell them its iv been facing the problem every week..n i please need permanent solution for it..but they just say sorry for what happened..n its repeating! N this week was the worst..from the past 4 days the net is not working.. Yesterday i did complain them..but there is still no response. The now when I'm trying to call them the line keeps showing busy! Worst worst worst! Really did not expect such worst service by such a big company! I hope this mail/complain would change the way it is! Registered # - [protected] City- hyderabad Area - adarshnagar State - talangana Country - hyderabad

I have requested for a new ACT fibernet connection on 2nd of September and with payment of Rs 1696. I was promised that the connection will be done within 3 days. However, even after waiting for 12 days and almost 10 to 20 calls to their customer care, I am still awaiting for any response from ACT. Above all, during this entire period I have registered my complaint around 8 to 10 times and till date haven't received a single call back from ACT. Every time I call them to get the same update that we have escalated your complaint and it will be resolved in 24 Hrs. I am fed up of all this drama and feel cheated. I want to cancel my request and get a refund but cannot do so as I have already waited that long. My Customer ID is : 1269932 Regards, Gaurav Chaudhary

Hi, My internet service provider is ACT Beam. From last week there has been no internet. I tried calling them but the line is always busy. Can we have the services restored back at the earliest?? A/c No.[protected] Mobile No. [protected]

They are claiming 10mbps speed for the price I paid but providing less than 1mbps speed. last three days I am continuously checking speed. no mail reply from applet or nodal authority. not lifting phone calls. self help guide or resolver not working on my laptop, ipad or android or windows phone. please suggest what can I do.