ACT Fibernet Complaints & Reviews

Address: 500072

Website: ACT broadband

Consumer ID / Name :: 927951 / SUBBA REDDY S Email ID : [protected]@gmail.com Mobile No : [protected] Complaint : Another computer is on the same IP address .The ACT broadband should resolve it at the earliest. Sebe Subba Reddy 19/10/2015

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 19, 2015

Verified Support

Dear Subba Reddy Sebe,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh, 800084

Website: portal.actcorp.in

Account No #[protected] Kondapure, Hyderabad I am also experiencing the same issue. Within 7 days of FUP reset, my FUP was completed even though my usage could not have caused 50 GB to be completed in 7 days. I requested them to share my usage details by email. The email was [protected]@actcorp.in (on 7th Oct 2015) no reply ever came. So I mailed to the other support email address, support.[protected]@actcorp.in (on 13th Oct 2015) and finally to the nodal officer. And I am waiting for the reply. I had to reset mid month (17th Oct 2015) because of this, without proper explanation. I feel cheated and ignored. P.S. How come your support email address for getting detailed usage is not mentioned in the customer login account page: http://portal.actcorp.in/group/hyd/myaccount. Please provide a easy way to access the complete usage log without needing to go throught these unnecessary hassle of email chain. I know you can do it. P.P.S I am new to this forum, so please do tell me incase I need to create a seperate post for this complaint. I will do so. Regards Pradeep Rajamanickam

Oct 22, 2015

Updated by rajpr17 Received a call from Act Support (on 19th Oct) as a follow up. They said they will be mailing me my usages immediately. Its been 4 days, I still have not received any email from their support team with my usage.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 19, 2015

Verified Support

Dear Valued Customer,

We willl look into it and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh

Website: portal.actcorp.in

I am waiting from last 3 days. Beam is saying it will take 24 hours to resolve. But I don't know how many actual hours it will take to complete beam's 24 hours. Beam is interested in taking money from customers but not interested to rectify the problem. Everybody in beam is liar. From supervisor to call center agent

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 15, 2015

Verified Support

Dear Himadri Laha,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

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H

Himadri Laha

from Hyderabad, Telangana

Oct 15, 2015

my account number is[protected]. I need a proper explanation and compensation for this

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 16, 2015

Verified Support

Dear Himadri Laha,

Thank you for sharing your account number, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 16, 2015

Verified Support

Dear Himadri Laha,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.

Warm Regards,
ACT Fibernet Hyderabad

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B

Bobby Johnson

from Bengaluru, Karnataka

Jun 14, 2016

Fraud FUP Limit

I am paying for 60GB per month but they show as FUP limit reached before I use 60 GB. I have monitored my usage from my router and ACT always cheat.

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Address: Chennai, Tamil Nadu, 600024

Website: act.portaltvin

I have been facing an improper connectivity till date in act fiber net.. It has been 4 weeks thill then i got a constant connectivity... And no proper response from customer care unit... And for this month the bill has come to pay it in advance and on the other hand the technical person is telling server is down in Kodambakkam area and there is no use of paying it. Even though If i pay full amt i will get only3 hours of connectivity this month also along with late fee charges ... This is totally irritating to have a improper connectivity having paid full amount in advance for a month without any deduction and late fee charges are also included

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 15, 2015

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

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Address: 560005

User id: 11294922 I took ACT connection 2 months back and from last 6 days there is no internet connection. Customer care says that there is a port mismatch and they are fixing it, same dialogue from last 4 days. No one calls or comes to the site. I call twice every day. If the port is gone bad at the remote place, How is internet working in other flats. I feel no one has check what the problem is from last 6 days. Very bad service. If not resolved within tomorrow. I would cancel the conection and go back to Airtel. Will not recommend anyone to take ACT fibernet.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 15, 2015

Verified Support

Dear Sha Faisal,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

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Address: 600042

Website: acttv.in

Very Worst Service,
I got the status "Network Cable Unplugged" in my computer which clearly means there is a fiber cut/cable disjoint somewhere, due to which I am not able to access internet from the last 6 days. When I called the support people initially they raised a complaint #[protected], [protected], [protected], [protected] and been told that the issue will get resolved within 24 hrs. But still the issue not resolved.

Aug 6, 2021

Complaint marked as Resolved

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 15, 2015

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet

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Address: 560037

ACT Fibernet - Very Poor customer Service - Totally disappointed.

I recently applied new fibernet connection CustID[1297391]. On the first day i enquired,
they followed me continuesly and @ 9 PM sales guy came to my home and done all the application formalities and collected 1700.
He mentoned our service guys available in local area itself you will receive fast service all the time.

After two day i called to customer support as i dint receive any calls.
After that i received a call from technical guy (Parmesh).

I mentioned my available timing 8.00AM - 11.30AM and after 9PM.
He said working hours is 9.30 to 6.30 acceptable but (They always follow rules while giving service not while getting money/new connection)
He said today morning @ 9.30 he will come but while calling at 9.30 he told he will be coming after 11.00.

Highly disappointed. In Simple way [Good service before taking connection after that worst ]

BEWARE Dont go for ACT FIBERNET

Sathya Kumar A R [protected]
Marathahalli
Banglore

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 14, 2015

Verified Support

Dear Sathya Kumar,

We are sorry to know this, please be assured we will get in touch with you.

Warm Regards,
ACT Fibernet

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S

Smart5

from Chennai, Tamil Nadu

Oct 17, 2015

As like same problem with my new connection one sale guy whose name is prem just come and get that application and money for new connection on the next day itself i got an user id after that no more calls from them regarding the installation i just worse with the activity here and i just call the above mentioned sales person asking them that we doesn't receive any calls regarding Installation, he just said to me that person will be call u by today .Still i doesn't receive calls from them, Again i just call the same person on consecutive days, they again give one number with name prabha, i just call that person too no more replies too .i Will just wait till Monday, then also same activities means, i just go and file a case on consumer court with bills they issued during the payment and definitely i will make that persons involved in the activity and organization too.

This information to Act Fiber net Pvt Ltd

pls do installation by Today .Otherwise will do the above mentioned activity legally my user iD is:1302697
call i[censored] need more explanation means :[protected]

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Address: Hyderabad, Andhra Pradesh, 500072

Website: act.corp.in

We have raised complaint on Oct 11th that internet stopped working but there is no feedback from concerned authorities, i am calling customer care n number of times and i get a worst service from them, only thing i get to hear is 24 hrs it will be resolved, its been 3 days but there is no response from them.Mahesh from techinical team(mobile:[protected]) simply closed the ticket saying that issue is resolved.But he never visited my house to work on the issue.It is simply harassment to the customer from Act corp. Ticket Details: Dear Subscriber, We have received a Repeat Call on the existing ticket. Ticket No : [protected] Ticket Category :SD- Complaint Sub Category : LNC - No Power Cut Ticket Date :11-OCT-15 We will expedite resolution Regards, -ACT Fibernet (Formerly Beam Fiber). [protected][protected][protected][protected] Dear Customer, This is an automatic email confirmation to inform you that your ticket number [protected] has been registered. Account Number is[protected] Userid is [protected]@gmail.com Ticket details for your reference Ticket No:[protected] Ticket Description: Ticket Priority: Higher Ticket Status: Pending

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 13, 2015

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet Hyderabad

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 15, 2015

Verified Support

Dear Valued Customer,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in. Thank you for your cooperation.

Warm Regards,
ACT Fibernet Hyderabad

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Address: 500029

Website: www.actcorp.in

My account number is[protected], i have paid Rs.1197 in September 2015 as monthly rent but there was no internet service since one month. I gave complaint (Complaint Ticket No. [protected]) couple of times and informed their customer care service centre but there was no action taken till now.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 13, 2015

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Bangalore, Karnataka, 560064

Website: portal.acttv.in/group/blr/myaccount

My user ID: 11176691 My Plan Limit: 20GB with 2mbps ( After 20GB Limit 256 Kbps) I called Acttv customer support on 18th and found my usage was 15 GB, but on Acttv portal shows 21 GB. Because of 20 GB limit in my plan Broadband was dropped to 256 Kbps, but the fact is that in my account my Usage limit was still left with 5GB so started investigation and i am here putting the facts sheet below: I got email from "ms.[protected]@acttv.in" on Sep 23, 2015 saying that my Usage was :- 28.04 GB I got another email from "girish.[protected]@acttv.in " on Sep 28, 2015 saying that my usage was :- 23.38 GB Is it possible that usage on 23rd - 28.04GB 28th - 23.38 GB Is the act broadband Usage reading moves forward or backward? Please find the attached Image Sending emails since last month to the following "ms.[protected]@acttv.in", "[protected]@acttv.in", "[protected]@acttv.in", "girish.[protected]@acttv.in", "janya.[protected]@acttv.in" Got Reply saying "Your issue was resolved" asked them, In what way they have resolved, ...no reply. They don't have answer for the "false usage shown". So today Filed Complaint in consumer forum. copy has been sent to above email IDs. waiting from reply, ...to proceed further. Pradeep Reddy V.

Aug 6, 2021

Complaint marked as Resolved

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 13, 2015

Verified Support

Dear Valued Customer,

We regret the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet

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Address: 500081

Hi, Act Broadband placed BONU unit in our premises at Sarojini Naidu nagar, Kavuri hills and paid rent promptly for 2 years.Rentals are due for 2 years are there is no response from their Relationship Mgr Mail I'd to contact : [protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 13, 2015

Verified Support

Dear Valued Customer,

Please share your contact number, so that we can get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: 500016

Website: portal.actcorp.in/web/hyd/home

Hi, My account # is[protected] from Begumpet, Hyderabad and my name is Chandrashekar. I think that the calculation done by ACT (usage by FUP) seems to be wrong as it is showing always high usage even when I don't use the internet a lot. Secondly, it is so sad that the email id given in their website [protected]@actcorp.in seems to be a fake email id as I have not received either an acknowledgement or a reply from them so far even after raising/ sending an email 2 days ago. I also feel that the Nodal Officer as well as the Appellate email ids provided seems to be either incorrect or fake as there is no response from them, which means that I seemed to be cheated THOROUGHLY BY ACT FIBERNET by publishing fake email ids on their website per Cyber Crime. I have sent an email to all them asking for some info. as per RTI act but so far they have not provided it to me even though I have paid 6 months of the amount in advance already, whereas I keep receiving emails/ SMS starting of each month stating that I am due to pay the amount which is very annoying as I have already the amount but why I am being harassed in this fashion by these people I don't understand. Even the Nodal Officer/ Appellate seem to be supporting ACT Fibernet and harassing me as a customer. Regards, Chandrashekar S Voice: +[protected] [protected]@gmail.com Account # is[protected]

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 9, 2015

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

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S

shekarnee1

from Nizamabad, Telangana

Oct 10, 2015

Hi, Hope your people would get in touch with me soon as it never has happened before and not sure if it would happen this time either. Again it is so surprising as to why there is no reply even after 3 days from the customer care email id to which I have sent an email asking for some info. at [protected]@actcorp.in or from the Nodal officer.

Regards,
Chandrashekar S
Voice: +[protected]
[protected]@gmail.com

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 10, 2015

Verified Support

Dear Valued Customer,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in. Thank you for your cooperation.

Warm Regards,
ACT Fibernet Hyderabad

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R

rajpr17

from Hyderabad, Andhra Pradesh

Oct 17, 2015

Account No #[protected]
Kondapure, Hyderabad

I am also experiencing the same issue. Within 7 days of FUP reset, my FUP was completed even though my usage could not have caused 50 GB to be completed in 7 days. I requested them to share my usage details by email. The email was [protected]@actcorp.in (on 7th Oct 2015) no reply ever came. So I mailed to the other support email address, support.[protected]@actcorp.in (on 13th Oct 2015) and finally to the nodal officer. And I am waiting for the reply.

I had to reset mid month (17th Oct 2015) because of this without possible explanation. I feel cheated and ignored.

P.S.
How come your support email address for getting detailed usage is not mentioned in the customer login account page: http://portal.actcorp.in/group/hyd/myaccount. Please provide a easy way to access the complete usage log
without needing to go throught these unnecessary hassle of email chain. I know you can do it.

P.P.S
I am new to this forum, so please do tell me incase I need to create a seperate post for this complaint. I will do so.

Regards
Pradeep Rajamanickam

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Address: Hyderabad, Andhra Pradesh, 500014

Website: portal.actcorp.in/web/hyd/home

I got the status "Network Cable Unplugged" in my computer which clearly means there is a fiber cut/cable disjoint somewhere, due to which I am not able to access internet from the last 4 days. When I called the support people initially they raised a complaint #[protected] and been told that the issue will get resolved within 24 hrs. Pathetically issue dint resolved and I had to write up followup mails to "[protected]@actcorp.in" and keep on contacting the customer care over phone and ended up with the same answer "24 hrs". when I asked for the escalation point, they replied that they dont have any contacts handy. But ACT Team are very active on sending reminder messages for bill payment. I dont know what these technicians are doing for resolving my issues as It is left open for 4 days and no solution provided. Thanks, Kranthi

Aug 6, 2021

Complaint marked as Resolved

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 9, 2015

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: 560008

Website: www.acttv.in

My internet connection went down on OCt 6th 2015 and when I called customer care they said it will be resolved within 24 hrs. So waited till next daya evening but the internet was still down. So called them back again and they said the same, it will be resolved next day. Asked the agent to connect to supervisro bu tthe response I got the is that the supervisor is busy and hence will arrange a callback. Waited till next day but the Internet was still down . Again called them at 7.20PM. Teh agent sait my issue wotn be resolved for next 5 days. and when asked to connect to his manager, again got the same response: Manager is busy on another call, cannot conenct to him, will arrange a call back within sometime. Again called back them at 8PM. This time the agent said it will be resolved the next day. When asked to manager, again same response: Manager is on another call, cannot connect to him. Will arrange a call back within 30 mins. But there were no call backs done and their response is so bad that they cant even understand customer problems. And there were no calls arranged from field agent or managers to atleast give a minimum update on teh status. The reason I took broadband connection is to be able to work from home and and there has been a lot of pressure during these days due to delay in my office work

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 9, 2015

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

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M

mmahipal.reddy

Oct 9, 2015

Called teh ACT Customer care and spoke to their floor supervisor
Floor manager says WE WILL TAKE OUR TIME IF NEEDED YOU CAN TAKE TAKE ANOTHER CONNECTION.
The attitude fo floor manager is that we dotn even care for customers and kind of says get lost
The way he spoke gave an indication that ACT is planning to close the business and hence not caring for customers

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M

mmahipal.reddy

Oct 9, 2015

My contact no: [protected]

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Address: Bangalore, Karnataka

Website: www.acttv.in/

Dear Sir, I registered for "New Broad Band connection with "ACT FIBERNET"Bangalore on 23rd Aug & I paid Rs.1530/- by cheque on 27th Aug.The box also got installed at my place 20th Aug, 2015.Now the Customer care department is not giving me B/B connection stating the problem of "Local Cable Operator".As I have already purchased Router online on the instruction of their "Technical Service Man" that N300 Series Netgear Company by paying Rs.1209/.Now I am being forced to cancel the registration & take the refund and today on 7th Oct 2015, they have cancelled my registration without my knowledge & consent and they refunded my money to my account that is Rs.1530/-. Though On 14th Sep only I received a call that my installation will be done between 21st Sept to 24th Sep.No one even called up, and on 30th Sep, 2015 I got two calls to cancel the registration & take the refund.This is absolutely ridiculous & not acceptable. Now who will bear the expence of my router?I request you to look in to this matter and do the needful & please take some exemplary step so they should not cheat any one.They should refund me the money of the router which is of no use to me. Thanks & Regards, Suhas Joshi [protected]

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 8, 2015

Verified Support

Dear Valued Customer,

We will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet

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H

Hem Tiwari

from Bengaluru, Karnataka

Feb 4, 2016

ACT FIBERNET: Poor Service and pathetic connectivity
My account Id: 1371692.
I got my new ACT broadband connection activated on 17 Jan 2016. Since then my internet connection went down for 4th time. Last time my internet went down on 31st Jan 2016. Since then 4 days have been passed still my internet connection is not restored. First I registered complaint on 31st Jan (Request no [protected]), I was told that it will be resolved within 4 hours. Forget about 4 hours, its already 4 days since my connection is down. I have been following up with them 2-3 times on daily basis (and hell they do not have toll free number, every time I was charge 10 to 15 bucks to call them). ACT customer care won't bother to follow up with customer. Every time you have to follow up with them and they assure you that ticket will be resolved within 24 hours.
On 2nd Feb I got message that Request no [protected] has been resolved, I checked but there was no connectivity for me. Again I called the customer care, they told there is another connectivity issue and registered a complaint (Request no [protected]) and told me that it will be resolved within 24 hours. Now its over 2 days but still it is not resolved. If you call the customer care, they tell that they do not have any info about the time to resolve this issue. What the hell is this? Such a disgusting and pathetic service. If you can not provide the proper service then you should not have followed up at the time when I was looking for connection. Initially when you go for new connection everyone will follow you up, once you pay then they are done with their job. Then why the hell they think customer should pay for. I am still regretting my decision of going for ACT instead of AIRTEL broadband. If my connectivity issue is not resolved, I will discontinue this connection and will go to consumer court against ACT.

NOTE: PLEASE DON'T GO FOR ACT CONNECTION. POOR CONNECTIVITY, PATHETIC SERVICE. WHAT'S THE USE OF GOING FOR ISP WHICH DO NOT PROVIDE YOU INTERNET HALF OF DAYS IN A MONTH.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Feb 4, 2016

Verified Support

Dear Hem Tiwari,

We are sorry for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Feb 5, 2016

Verified Support

Dear Hem Tiwari,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in.

Warm Regards,
ACT Fibernet

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S

selvanuma

from Chennai, Tamil Nadu

Apr 2, 2016

I am ACT customer.
ACT suddenly increased my usage..
while my pc and router was shutdown the usage brought from 3GB to 19GB..

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Apr 2, 2016

Verified Support

Dear selvanuma,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

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T

Thammegowda K T

from Bengaluru, Karnataka

May 20, 2016

ACT Broadband — Warst Service

Dear Sir I am reg complaint for yesterday not visit today any time complaint registered but not solwed complaint, msg for resolved for any time

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C

Chowdary Naveen

from Delhi, Delhi

Jun 13, 2016

No Follow Up on the issue

No status or confirmation on the issue 13822842. I have already raise complaint twice, with no solution the issues were closed[protected] and[protected].

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N

NeverACT

from Bengaluru, Karnataka

Feb 9, 2017

Worst customer service. The Bangalore ACT enabled HOOQ without consumer consant and charged 75Rs for most of the people without any intimation. They are reverting the amount to only those who call up and shout. The moment it is their mistake they show you true color. No respect to customers. They are depended on your electricity for junctionbox and give a discount of 50Rs. Then they give connection from this junctionbox to all and you find more and more cables getting accumulated on roof top. Their callcenter number is chargable line and eat up your mobile bill as well as they keep you on hold for longer. Via email they never respond to your query. Most of the email replies are scripted.Never ever.

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M

Muzammil Hyder

Jul 2, 2020

I have opted for new ACT broadband connection and have made the payment and document was verified, but till now the installation is not yet completed. Customer care is also not responding and their social media support is not at all replying. Please look into this issue.

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Address: Hyderabad, Andhra Pradesh

Website: portal.acttv.in/web/blr/home

Hi, I am on Act fiber (earlier Beam)for last 6 yrs. After Beam has been taken over by Act, the service has utterly declined AS Rao Nagar region. I am due to pay my bill and I have requested for a package downgrade and discount for the box installed at my place. Every year it becomes a huge tussle for me at this point of the year to convey the same and the invoice corrected. I have called the custmor care last week and they said they would give me a call in a 24hrs. I am waiting still and no one has called yet. since last three day[protected] number is continuously engaged and it does nt take us to the IVR. please correct the same and revert to us at the earliest. My account number is[protected]. I am resident of HYDERABAD AS RAO NAGAR. Name is Anand Pendyala. My bill is due today. I worried if they disconnect at and I will have to go through another tussle for the same. Quickly address. Stop this horrible service.

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 8, 2015

Verified Support

Dear Anand Pendyala,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

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S

skkar_2k2

from Vepagunta, Andhra Pradesh

Oct 14, 2015

Same here. I escalated till their appellate officer, but wondering they are also not hearing customer complaints.

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Address: Hyderabad, Andhra Pradesh

Website: www.beamtele.com

Hi, I have raised a ticket :[protected] with Beam on 4th Oct 2015 that my internet connection is not working since 3rd Oct 2015 and they said within 24 hrs it will be resolved. Now its 6th Oct 2015 and still the issue is not fixed after multiple calls and emails. They don't even have a restoration time, we are just calling call center and now it seems that our complain is falling on some deaf ears. Please help to resolve this. Regards, Mayank.

Aug 6, 2021

Complaint marked as Resolved

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 6, 2015

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet Hyderabad

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 12, 2015

Verified Support

Dear Valued Customer,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@actcorp.in, if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh

Website: actcorp.in

My registerd mobile number is [protected] n i hav two beam connection boxes o[censored]rs at my place since 4 years 1 is new jus a month...i dint recieved any amount againt d power n rent of the two boxes..i need a cheque of 25000 wave out amt of 4 years and frm now on 1000 on both d boxes includin power i[censored] wish to continue or esle by tomoro i will proceed by my way...thank u

alternate contact number:[protected]

i also made complaint 3 4 tym earlier at ur customer care no bt no action taken

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Address: Bangalore, Karnataka

Website: acttv.in

User Id : 159387 I got my ACT broadband on 7th September and got it working only on 16th September after raising so many tickets and escalations (I can attach all mails and consumer complains if required). I specifically mentioned in all those mail as well that my billing should start from 16th September as the internet connection started working only since then. Also the marketing person told me that if I pay for 6 months in advance (Rs.7180 for 6 months for ACT Storm) then 7th month is free and installation is free as well. Now Rs. 500 is charged. Reference : http://www.consumercomplaints.in/act-broadband-internet-connection-not-working-c...⇄ (I have other mail conversions as well) So please correct the following in my statement of account: 1) Billing should from 16th September and NOT from 7th September 2) Revert the installation charge of Rs.500 as I was told that by paying 6 months advance, the installation is free. Please do the needful at the earliest and please send me the corrected statement of account. I don't want to go through all levels of escalation again.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 6, 2015

Verified Support

Dear Valued Customer,

We regret the inconvenience caused, we will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet

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A

ajaygarga

from Bengaluru, Karnataka

Oct 10, 2015

I didn't get any update on this. Please do take the action at the earliest.

Thanks
Ajay

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Address: Bangalore, Karnataka

Website: portal.acttv.in

Hi,

The Act customer service is very bad that too if someone is fortunate enough he will get the service after 13 days. And If one ask them regarding bill as he did not used the net for 13 days then he will get a reply that "we registered your complaint yesterday only and we cleared your complaint today."It shows their customer’s record (camplaint, usage) maintenance and their calculated billing system(I experienced it in September). One more thing their customer care service is the worst one. There you can get IVR only. No one would response your call.

Then why should I cheat one more fool to use this facility to get 25% discount that too I am damn sure I will not get it.

Aug 6, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Oct 5, 2015

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 186

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