ACT Fibernet Complaints & Reviews

This is to bring to your kind notice that i have recently requested Beam Broadband connection for Home. I had taken 6 months connection with 650 Plan which offers 50 GB data at 10 MBPS. I had requested for a new router as well for Wifi. Account Number is[protected] Userid is [protected]@gmail.com Registered Phone no: [protected] But to say the least the Beam installation services have been pathetic. The person whom contacted me first...

One of the worst service i have ever seen. They advertise of high speed internet connectivity but its fake. Its been a month now i have raised a complaint for internet slow but in vain. Technical team called me and hung up on me twice when he could not resolve the issue. complaint no : [protected] Regards, Mani...

I have contacted the act broadband customer care[protected] and informed that internet is not working from October 11th 2015 at 1:33 pm. Representative filed a complaint and informed me to allow 24 hrs to resolve the issue. As it was Sunday and I will get only one day leave to perform all my online transactions and was actually trying to book a ticket for journey at the time of disruption. I have requested them to expedite and I have...

HI,

I have paid for 6 months and per my package which is 650, I am supposed to get 10Mbps thats what my package says and I have not crossed the limit of 50Gb yet, still my internet speed is 3 to 4Mbps on an average.My account id[protected] and username is swapna.[protected]@gmail.com.I have complained on ACT finbernet site already.. but no body called.. no email.. no response on the complaint so far.

Hope you...

Hi this is ravi from Hyderabad. From last 3 days I have been calling beam internet customer care because of my internet is not working from last 3 days. Every time they use to say our technical team will come with in 24 hours but it has been 3 days even there is no call back from the technical team. So I am complaining on beam internet. Please help me over this issue as I need internet connection as soon as possible....

I submit that i have taken beam company connecton six months back for 5mbs pack have made advance payment for the previous period.according to my package my package end on[protected]. but the act people sent an advance bill for rs 4076 for 10mbps pack to be paid before[protected], they have sent several sms phone calls for collecting the same at last i had paid the money for rs 4076 for next six months pack 10mbps pack vide receipt no99891198...

Hi My userid is 10981108 Here how you guys resolve customer complaint 16/oct/2015: lodged complaint by 10:00am, my net is not working, got complaint number [protected] 17/oct/2015: guy came and see the problem somebody cut the wire from DP 18/oct/2015: nothing resolved 19/oct/2015: nothing resolved 20/oct/2015: I again called customer care they assure it will be resolve today, evening I got message your problem resloved,...

I have taken the Wifi connnection in the past and now due to change of address i requested the team to do the relocation of connection the to the new address, same was promised in 7 days i raised the request on the 4th and same was delayed in recording by their team on 7th, 6-9 minutes of hold on each call made from my mobile no to customer care, reason for the same was given only sorry and one weird answer volume of calls is it my fault...

, I have registered with your service with 10 Mbps plan for 6 months.Even after 6 days of registration the installation has not been done at my home.Whenever I called your executive to whom I had paid the money he never lift the calls and no one has contacted me.Please look in to it and complete the installation.I am totally worried in the starting itself you are unable to provide installation on time if I get any technical issue how...

I raised a request for shifting of my internet connection from one place to another. I made a call on Monday ie., one week pripr to my shifting. The customer care guy mentioned that it will take 24 hrs for them to do that and asked me to do that after moving to new location. I made a request by calling Act fibernet customer care on Friday ie.. is on 16/10/15. They mentioned it will take them 24 hrs to do that. But it is not resolved even...

I have opted for Act Fibernet connection of 6 months plan in which you are supposed to pay around 2600/- one time. For first six months i faced issues on connectivity but this was kind of bearable but after having it renewed for the second time my broadband wire was unplugged very frequently in every two days time which took around 10 days for ACT Fibernet to rectify each time. The unplugging disruption was faced by me three times between...

I have been an active customer since last 3 years and always loved the act broadband initially becoz on the daily usage you guys had the display on the account page so the customer will cross check about his daily consumption but offlate i dont see that and its been now taken off by the ACT people i dont know what made you do that? I am sure there are lot of descripency about my broadband usage and i keep a close watch about my downloads....

I have raised a complaint on Oct 16th, 2015 that internet stopped working, but there is no feedback from concerned department, I made calls to customer care n number of times and I get a worst service from them, only thing I get to hear is within 24 hrs it will be resolved. Its been 3 days but there is no response from them. The service ticket no. [protected] has been registered on 16/10/2015, 1520hrs. They have updated the ticket no. on...

Consumer ID / Name :: 927951 / SUBBA REDDY S Email ID : [protected]@gmail.com Mobile No : [protected] Complaint : Another computer is on the same IP address .The ACT broadband should resolve it at the earliest. Sebe Subba Reddy 19/10/2015...

Account No #[protected] Kondapure, Hyderabad I am also experiencing the same issue. Within 7 days of FUP reset, my FUP was completed even though my usage could not have caused 50 GB to be completed in 7 days. I requested them to share my usage details by email. The email was [protected]@actcorp.in (on 7th Oct 2015) no reply ever came. So I mailed to the other support email address, support.[protected]@actcorp.in (on 13th Oct 2015) and finally to...

I am waiting from last 3 days. Beam is saying it will take 24 hours to resolve. But I don't know how many actual hours it will take to complete beam's 24 hours. Beam is interested in taking money from customers but not interested to rectify the problem. Everybody in beam is liar. From supervisor to call center agent...

I have been facing an improper connectivity till date in act fiber net.. It has been 4 weeks thill then i got a constant connectivity... And no proper response from customer care unit... And for this month the bill has come to pay it in advance and on the other hand the technical person is telling server is down in Kodambakkam area and there is no use of paying it. Even though If i pay full amt i will get only3 hours of connectivity this...

User id: 11294922 I took ACT connection 2 months back and from last 6 days there is no internet connection. Customer care says that there is a port mismatch and they are fixing it, same dialogue from last 4 days. No one calls or comes to the site. I call twice every day. If the port is gone bad at the remote place, How is internet working in other flats. I feel no one has check what the problem is from last 6 days. Very bad service. If...

Very Worst Service,
I got the status "Network Cable Unplugged" in my computer which clearly means there is a fiber cut/cable disjoint somewhere, due to which I am not able to access internet from the last 6 days. When I called the support people initially they raised a complaint #[protected], [protected], [protected], [protected] and been told that the issue will get resolved within 24 hrs. But still the issue not resolved....

ACT Fibernet - Very Poor customer Service - Totally disappointed.

I recently applied new fibernet connection CustID[1297391]. On the first day i enquired,
they followed me continuesly and @ 9 PM sales guy came to my home and done all the application formalities and collected 1700.
He mentoned our service guys available in local area itself you will receive fast service all the time.


After...