ACT Fibernet Complaints & Reviews

There is a frequent problem in the net connection every month i had give complains 2 or 3 times and the phone no is always busy i am not understanding whether to continue it or disconnect it please solve the problem my register mobile no is [protected] and the address is 5-3-935 gs estate ns road hyderabad

Before i tell anything bad about ACT broadband : You guys can try to call ACT Customer care and see how much you get charged to get connect to Customer Care : Even if you get connect, they would say give us 24 hrs to resolve . For me every month am wasting 200 + Rs for ACT Customer care alone . and additionally i have to recharge my Data Card .

Sir, this is about "ACT Fibrenet Internet Service Provider" services data usage in my account.Here, a clear account of data usage is not being shown on daily/weekly basis(details are not at all shown, only the amount of data used is shown).As such there is scope of many wrong and exaggerated usage, on the part of ISP. My data usage starts on 17th of every month afresh.today on 18th Dec 2015, the site in my account shows that i have already utilised 4.9 GB of data, within a day.This is shocking, as i am sure i did not use this much of the service.So i suspect that there is an error in the calculation of the same.Or even the ISP is exaggerating the same, so that the speed can be reduced after the FUP limit is crossed. I want the concerned person/department to look into this aspect and needful action is expected from them at once. thanks. -Prashant

Dear All, Hello, We have taken ACT Connection 1 year back. it had come for 5 days with low speed after that it was not coming since from 10 days .then we have lodged a complaint through customer care they said our representative will come and fix. No one has came. I called 5 to 10 times to your customer care, every time the same answer will come our representative will come and fix. He never come and may it take his life time to come and fix the issue. Hope you understand of my pain, we are connecting Laptop, Tablet and Mobiles, all are stopped. My child project work is delaying due to this and not able to work from home myself. Need the resolution in the next 1 hour and confirm. Registered Mobile Number : [protected] User ID : nageshkumar.[protected]@gmail.com Regards, Nagesh Bemini [protected]

My account id is 1085830. The junction box was fixed outside my place in October 2015 and it uses my electricity connection. While fixing the box, I was informed that I'll be receiving a concession of Rs.50 in my monthly bill. Till now I haven't received any concession in the past 2 monthly bills. I filed a complaint regarding this issue today and the complaint number is [protected]. And during the heavy rains in Chennai, my Internet connection was cut for 10 days from November 27th to December 7th. I registered a complaint regarding this issue and the complaint number is [protected]. The customer care executive informed me that I'll be receiving a waiver for all these days on which the connection was cut. I have stated both the issues and their complaint numbers, here. I expect ACT to look into these issues and make sure that I receive the waiver as well as the concession for placing the junction box for the past 2 months.

Hello, We have taken new ACT Connection 15 days back . it had come for 5 days with low speed after that it was not coming since from 10 days .then we have lodged a complaint through customer care they said our representative will come and fix only one time he came and fixed it worked another one day then after same story this time its going worst customer care people will be telling our representative will come and fix but no one had come and i am getting messages like your complaint has been resolved successfully kindly reply to [protected] with Y for closing the complaint and N if the complaint is unresolved then i sent as N . below are ticket/complaint numbers which i raised: [protected] [protected] [protected] [protected] many more are they which i have deleted . This story is being repeated everyday for me . they are sending Resolved and giving as N. They are the no. 1 fraud and if you call for a new connection, they will come within 1hours like a dog searching for a bone. But once you get a fraud act broadband connection, that’s it. Then they will show their real face and they act like they are the ruling party. Fraud act broadband sucks customer’s money exactly on the date they say irrespective of whether the connection is still presence at customer’s place or any disconnection in the fraud act broadband line. They would never bother about the customer’s complaints. My fraud act broadband user name: 11446340 hey want only money by fraud from customers and if act dies, even then they would like to bury them with money. If you ask for regarding to the issues related disconnection or anything, the customer care people would attend the calls for few times and bluff; then if customers again disturb them, they would switch off their customer care contact numbers, hence you can’t call them. The customer care people are totally waste; they got one computer and a chair to sit on it. If they attend a call from customers and just them “we will do it within 1 or 2 days”. That’s what they trained for. But the main culprits are sitting above them and they have to be punished. Now i’m in huge loss because of these fraudsters. ut these act frauds would exactly send the bill within a day or two for no internet connection, money suckers. These have collected me the advance amount 2times, this happened when i asked them to temporarily disconnect the service for only one month. Even i sent them an e - mail one month in advance as a prior notice. These fraudsters not considered and not responded to my e - mail at all. I advise these frauds to remove their customer care’s e - mail address from their website as they would never respond to those. So far these fraudsters looted my money rs 20000 and my efforts i spent so far to reach them to get the connection shifted. Still their mouths are shut. I ask fraud act broadband now why you people need the business, is that just to cheat the customers and suck their money? You keep in mind that fraud act broadband vanishing in future instead of shining. I suggest/advice everyone for not to go to frauds like act broadband, they squeeze you with the money till you become invisible. They are no. 1 fraud. Still if you want to loose your money that you earnt from hardwork, please go ahead.

I have taken the internet connection from ACT in Sept2015, but during last one month, it has hardly worked for 15 - 20 days. I am still keeping my old line of BSNL . Even after repetitive reminders, no one attend the problem, but the monthly bill is generated for payment . The customer care telephone no is not working at least for last one month. Team leader Mr Madhan of Anna Nagr Region does not even pick up the call now days. It is totally a frustrating experinece for such a bad customer service . Not possible to reach the Nodal officer also. I wounder about the attitude of the company magement team. It is shocking to see such company existing in this century . They must be penlised .

The ACT broadband connection box was installed in my home as I was the first person to take the connection in my area. But now I dont want to use their service as their service is not good and my company sponsors for airtel connection. But the ACT broadband people are not removing the box though I asked them to do it. I want it removed immediately.

My Acct #[protected] I got a massage on 7th Dec 2015 morning stating that your FUP is reached to 80%, I surprised to see that message form ACT, as I haven't used this much download time that too in starting week of a month. My FUP limit is 50 GB reset date is 1st of every month. i never used this much data within a weeks time. I called customer care and informed this immediately, they replied that send a mails to [protected]@actcorp.in will send usage report and not ever register the compliant and close the ticket without resolving the issue. I again contacted and send a mail to [protected]@actcorp.in, but i never get any response form support. i haven't faced this type of worst services / support form Beamtele. I immediately changed my login password and router passwords and switch off the router for 2 days. I just switch on yesterday (12/12/2015) to check my mails. I shocked that usage is reached to 95%. After half an hour I get a message "Your account has reached 100% of FUP limit. Please reset your FUP / upgrade your package to enjoy the Jet speed." Without usage of data how FUP limit consumed ???????

Me Nitin akhiyani user of internet service provider ACT Fiber net holding A/c:[protected] got my connection disconnected without information, for no obvious reasons, upon asking for reason they were irresponsible of the situation till date, and forcing me install their cumbersome net box if i need the connection which is, ive complained regarding this since 4 days, complaint ticket numbers are -[protected], [protected], [protected].

My Account Id is[protected] ...I AM NOT ABLE TO MAKE PAYMENT ONLINE AND OFFLINE (neither from your act fiber App not from the website )..I have even tried paying in the e-seva but my account details is not updated (i entered my account id but its stating invalid user)...And YOUR customer service is EVEN MORE WORST..i called the act fibernet customer support many times and told my problem but he said it will be resolved in 24 hour and you will get a call from us in 24 hours but no one called me its been 6 days and the problem is still exists ...i urge the act fibernet to please update my account details as soon as possible and SO THAT I CAN MAKE PAYMENT ATLEAST THROUGH E-SEVA

My Acct #[protected] I got a massage on 7th Dec 2015 morning stating that your FUP is reached to 80%, I surprised to see that message form ACT, as I haven't used this much download time that too in starting week of a month. My FUP limit is 50 GB reset date is 1st of every month. i never used this much data within a weeks time. I called customer care and informed this immediately, they replied that send a mails to [protected]@actcorp.in will send usage report and not ever register the compliant and close the ticket without resolving the issue. I again contacted and send a mail to [protected]@actcorp.in, but i never get any response form support. i haven't faced this type of worst services / support form Beamtele. I immediately changed my login password and router passwords and switch off the router for 2 days. I just switch on yesterday (12/12/2015) to check my mails. I shocked that usage is reached to 95%. After half an hour I get a message "Your account has reached 100% of FUP limit. Please reset your FUP / upgrade your package to enjoy the Jet speed." Without usage of data how FUP limit consumed ???????

I was signed off on act page n switched main router off on 29/11/15, n left my house they were no people at my house from said date to 4/12/15, when i returned on 4 dec i singed in act login page i was shocked the usage was showing 16.80 GB, consumed.i called customber care n informed about tis on 4 dec, i reg complant till 7 dec no action was taken i again called customer care on 7 dec, they said d problem will be solver by 24 hr, but till the date i mailed around four mail to helpdesk no mail or call i recived yet, i got last night mess from act care that my fup have reached the 100 % limit, now tel me wt shall i tel about this company the internet usage is running without the router n also with out singed in logging page which was singed out from 29/11/15 till now, this company is bluffing people by saying incredible speed.i am saying incredible mis guide of people money in incredible way, has i have been not using the internet from so many day i was unable to do my business from my place due this bluff company i lost thousand of rupees, now i need wt ever i lost due to this bluff company, we or not fool to get bluff lik this so i will take all major step to prove them,

I have given provision for power supply without interrupt for the Beam/Act/POP switch board in my home, repeatedly complained for hike the discount since my power bill consumption went into different slab since i never used power not more than 100 units for my home, once the Beam's Switch/Router started power consuming it went to next slab rate and power bill is coming very high.. Below is my account number and ticket complaint numbers. Account Number is[protected] Ticket No:[protected].

I have recently shifted to new place and have requested ACT Fibernet to make the necessary changes for shift of connection and none of the team members have got back to me so far. It's been more than a week and no response from company. Customer guys hang up on me when asked for explanation. According to the customer support the case or ticket number has been closed and resolved when none of them have actually contacted me. I work from home and I'm self employed, I have had a bad response from my client end and financially have been stuck badly because of false commitments by ACT. Does ACT take responsibility for this scenario?

I have been called your customer care from 5 days Still waiting for connection . No one responding . Just saying "Raising a ticket and my agent will call you" but i did not get any call from your agent. Can you please look into the issue.

I am a registered user of ACT fibernet in Besant Nagar, Chennai. I switched over from BSNL to ACT 2 months back for the speed promised which is required for my official work purposes at home. In the past 2 months (from date of paying the installation and new connection deposits), the service has been down for more than 15 days now. The service response is very pathetic and all people whom I try to reach for help keep pointing me to some other person. I have spent huge amount of time and money on calling up the service assistance and am mentally harassed with the deceiving responses. To add to this agony, I am also not receiving bills by mail to make the monthly payment. For this too, I have raised an online complaint. So far, I haven't received even an acknowledgement that my complaint is received and will be taken care. The customer care number has never been reachable for the past 2 days (it says either "line busy" or "number does not exist" or "check the number you have dialed"). All these are in response to the customer care number posted in the ACT web portal. For once, yesterday, I could luckily get hold of a customer care executive who registered a complaint on my behalf and promised that the problem will be resolved in 1 day. But soon after 2 hours or so, I got a message that my complaint is addressed and closed though the problem is actually not resolved. I have invested a huge amount in getting the new connection, paying 1 month rent in advance and buying a new wifi modem. Today none of the numbers that I have are reachable.

I have never been receiving the soft copy of ACT Bills for the last 6 months or so. Since Dec 3 I have been trying to reach out to the customer care through Phone calls and emails. Phone is never reachable (says always busy) and none has responded to my emails till date. I have went and escalated this issue to the ACT TV Appellate and Nodal Officers but even they seem to be utterly useless. I have never seen a worst customer care as ACT anywhere who are deaf and mute to customer issues. I am finally thinking of surrendering this connection by this month end

Greeting I have approched ATRIA CONVERGENCE TECHNOLOGIES PVT LTD. for Semi Annual Subscription Charges -A-Max 650 6M 184 Days 3, 575.00 Service tax: 500.50 Total : 4, 075.50 Total Invoice Amount : 4, 075.5 User Id : [protected]@gmail.com Invoice No : 13515709 Account No : 857685 As to provide service for 14/07/2015-13/01/2016 ( as mentioned in their invoice) service provided 139/184 days. In the month of november dated 25 i have raised a complaint with them that I am unable to access internet. After interaction with their company i have come to know that there is no free slot available to provide internet connection. For which i requested them to either proved me internet connection or cancel my internet connect and give back refund of remaining day. They have disconnected my account on dec-2 with the reason "Please note that your A-Max 650 6M package with us, has been disconnected reason SERVICE ISSUE-CONNECTIVITY FREQUENT DISCONNECTION." Today i got a call from the company[protected] at 6.04 pm on my registered mobile +91-[protected] number that they will not be refunding the amount and i have to wait until they find a free slot to provide us internet access and they don't mention specific date when the slot will be given. Attachment of my invoice copy for your reference. Therefore my appeal to you is that either i should get refund or connection at the earliest. Regards M.A.Rasheed Managing Partner +91-[protected] [protected]@gmail.com ma.[protected]@gmail.com

Act Fibernet portal is displaying wrong data usage. I have raised 3 complaints regarding the same since last 3 months. Act is not at all taking responsibility to resolve the issue. Complaint numbers: In November: [protected] and for December :[protected]. Please take some action on Act. They are cheating people by showing data usage.