ACT Fibernet Complaints & Reviews

ACT broadband internet is not working since 9th Nov 15, ticket raised 16th.

Details:
Ticket no - [protected]

Since then, customer care says router problem, box issue, lines are down, lines are cut every 50m. Promise to resolve in 48 hours, 48 hours, end of day, next 8 hours, we are working Sundays too to resolve this. One response was your entire area is affected not just you!

I would be...

The act fibrenet services have stopped working about ten days back in my areas including velachery. Act decides to take the escapist route on this issue as dealing with the issue is just too mainstream they have decided to stop taking calls on customer care number and all the other numbers up the hierarchy mentioned on their website. When I contacted a certain employee the indifference with which he replied was appalling, he says that act...

Zero connectivity (except for one day on Nov 18th) in Indira Nagar, Adyar, Chennai since November 8th. The customer care number is either busy or not reachable at all most part of the day. It gives different automated message for every call made - number not working, this number does not exist, number is busy, etc. Really irritating. Worst customer service not even worth commenting about. The online complaint posted on the Customer Care link...

Yesterday I called the ACT Fibernet manager why the customer support is not picking up my calls and he gave me improper responses and harassed me and after 5 minutes he gave my message "Line wont work you" disconnected my internet in middle of my freelance job. I called the ACT customer support and they also behaved unprofessional . I recorded everything and put it on web

Here is the Video : https://www.facebook.com/sreekh/videos/[protected]/br...

A. Internet not working for the last 6 days. b. There was no support from the Support team in ACT Broadband service. c. Tried reaching the[protected] to register complaint, took 2015 minutes to connect and i called them 3 times, effectively 45 minutes of time and 45 minutes of mobile charge is of waste. d. till now no resolution have been taken. e. Everytime they give the same answer ( Able to ping your box )... but dont know what the...

The below mail will clarify about my problem.

Ramakrishnan V
2:20 PM (11 minutes ago)

to Helpdesk, nodalofficer, appellate.auth., sunder.raju, shafee.ulla, Prasanna.prabhu, puja.jacob, bala.malladi, pinkesh.dhimar, saurabh.mukher., sitaramarao.tu., keshav.murthy
My earlier mail and your subsequent reply mail in the trailing message reveals more about the problem I had earlier and the simple response...

I am using Act Broadband net Chennai adyar area i have subscribed one year now i am worrying lot about my wrong decision Past one week from nov 13 to till that no internet connection mail has been given to customer care and nodal officer also and received false commitment from customer care i have try to contact Technical team leader adyar mr Pannerselvam he is the person who is incharge for that he never picks up the call even dont have...

Hi Team, This is muthukumaran. User Id : 11316734 A/C No : 1263649 I dont have net connection for the past 1 week and give a complaint regarding the same to the customer care on 17th novemeber, but still no appropriate action is taken from your end. There is no proper reason given by your team for the issue. They say due to server down, wire problem, switch problem in my area. But my neighbour is having the proper connection...

My internet connection mostly not working ... I am giving complaints to every alternate day regarding the issue ...every time customer care executive saying this is the last time we will give permanent resolution ..the problem getting rectified but next day I am facing the same issue ...I am paying for the service which I am not getting when I needed mostly ...very bad service from act ... Login id : sandhya.[protected]@gmail.com Thanks...

I am writing to express my utter disappointment at the lack of service from ACT.

I have been their subscriber since 2010. I did not renew my subscription in May this year.

I was due for power discount at that time which I couldn't avail.

In October, I decided to renew the broadband service and visited thei rethi bowli office.

I asked for power discount which was due but was...

My ACT fibernet stopped working around 9/Nov/15. I was not able to launch complaint through phone until 11/Nov/15. Most of the time it is failed to reach their customer care number[protected]. I called them repeatedly and asking for update. Everytime the update that I am getting is that it will be resolved within the end of the day today and it is almost 10 days and still it is in the same pathetic situation and not even get a feeling...

Customer ID: 1315100


My ACT fibernet connection stopped working from Nov 8, 2015. I have raised enough complaints with CC and everytime they kept telling me within 24 hours it will be fixed but invain.
Today again when I called the customer care for the umpteenth time, I was informed it will be resolved by Friday (20-Nov-2015). The irony is that I have got my connection installed on 2nd Nov, 2015 and which means...

The wifi is the working for the past 10 days...I tried calling the customer care but no one is picking up. Its not nice to see the people not picking up the call. I understand there was heavy rain and the cables were cut. But I think the other areas are able to get their wifi and here I am didn't get it. I am waited for 10 days and still there is no response from the company. Pls asap rectify the problem...

Internet is not working from last 8 days. I have complained 3 times, they just that it will be rectified in 24 days. Once a technician came, he didn't checked anything and just told that the problem in some fiber cable, i cannot do anything and whole society is facing same problem due to this. And when i asked my neighbour, then i got to know that their issue has been resolved today. UserId: 11103927 101. Chaitanya Residency, Wind...

I don't have internet connection for the last 4 days and I stay in Thiruvanmiyur, Chennai. On 10.11.2015, connection was lost which was resolved on 12.11.2015. Again on 14.11.2015, connection was lost and am still awaiting for my connection to resume. Interestingly, this is only my 2nd month with ACT service. The Field Engineers are so 'sarcastically helpful' that they assure you to get things on track within next 2-3 hours but unfortunately...

I have given request for reconnect and it's been four days and they have not serviced at all. When j call to customer care they say that within 15mins it will be resolved and since 2days there is no response. Worst ever service after they moved to act group. My user id is [protected]@yahoo.co.in...

Hi, I was provided a new ACT cable fibernet after paying Rs. 3, 981/- which was installed on 7-Nov-2015. Since 8-Nov-2015 8pm, there has been no internet connection and i have submitted repeated complaints to their customer service number but they promise the issue to be fixed by 4-12 hours. It has been 7 days since my first complaint and no one has attended to this issue. I received a mail stating that they would fix the issue on priority...

No connection for the past 4days.horrible service.customer care number always engaged.recently got this fibernet so called the marketing guy he didnt even respond to inform me about the service available in our area thiruvanmiyur chennai.few hours okay.serivce distrubtion one day also okay.but full 4 days no connectivity at all....

I had applied for ACT Fibernet - ACT Blaze 1049 for 6 Months + 1 month Free + Zero Installation to Rangaiah (9089) with CAF number 300500 with cheque payment of Rs 7175/- on 14th Oct 2015.

Cheque was cleared on 19th Oct 2015, if you calculate the working days it is more than 10 working days to provide a new broadband connection. However, I called your customer care on 30th Oct 2015 and received an request number [protected]...

I had raised a complaint on Monday and my number is [protected]. I was given a timeline that the services will be restored with 24 hours. But until now, the services aren't restored. Inspite of repeated calls to the customer care, i did not get a positive response. Please look into this and do the needful.

Regards,
Bharanee...