ACT Fibernet Complaints & Reviews

Hello Beam, I am facing an connectivity issue from past 1 week onwards, daily I have to raise a complains, but none of your team has resolved the issue when ever we are calling to beam we have to be on line for more than 30 min and your team is playing cheap road side tricks with the customers, if customer is asking to escalate an higher level, simply they will place us on hold for more than 40 min and we will fud up and we have to disconnect the line it is going on daily bases and we visited an beam office but no response, at last I went and checked the centralised switch box it has locked and I seen that there is no power to that switch I asked to house owner what's the issue and owner gave me the brief details . By his own word. saying that from past one year onwards he didn't received current bill for this switch so that the reason he switched off the power plug, Now tell me beam I am paying you the bill every month, So here what I have do and If you guys are not capable to provide service to customer just inform to the customer that you are incapable, so that we can go for another service provider, altho we are paying tax 19% tax to you guys...I need answer from you guys. You can contact me @ [protected]

[protected]ticket no Above ticket I raised after confirming wd the support team of act broadband @ beam as I am working from home ..it was a critical assignment I was pursuing its been 37 hours still no body or the support official tried to call for the above ticket I have raised.. But the [censored] fact they closed the ticket and we th8 that it is working may be its a onl9 work..but now wen I tried same problem no network access after facing the issue wen I call to the Tech-sup they are saying we can't do I asks dem its been 2 days now I am going to be hacked by the higher official wat m gonna do ... They drop the call wth man ..whom I ll call n whom to report my concern . Mob-no-[protected]

on 30th june 2015 we booked for a broadband connection we paid 1700rs to the two members of there company. till this date 16th july its been 17 days we havent got connection . we tried to reach the company we gave complaints more then 5 time ... even the person who took the money isnt receiveing our phone. daily they are telling that today it will be done it will be done.neither they are returing our money nor they r taking up any actions. the manager and the supervisior are also not taking any action n not receving our call more then 200rs we have wasted in just calling the customer care services.. n complaint reg. services.

This is the mail I have sent to ACT nodal officer after the pathetic customer care executive response from ACT. Please go through the below complaint I had raised with ACT customer care executives. "I applied for a new connection on June 23rd by issuing a cheque in favor of 'ACT' (amount 1270/-) to your sales executive Mahesh Kumar. On 24th of June, he called me and said he needed a cheque in favor of 'ACT FIBERNET' instead of 'ACT' hence for new connection please make a payment online so that he can proceed with giving new connection. So I made a payment online(SAF No:243075. Reference Number is[protected] and got the connection on 24th June 2015. After which I asked Mahesh Kumar to return the cheque on the same day(24th June) while giving him the reference no of the online payment since I have already made the payment and it is of no use. Mahesh Kumar said "You can stop the payment of the cheque, so that he doesn't have to return the same". After stopping the payment for the cheque issued, ACT disconnected my connection on July 7th saying my cheque has bounced and hence levied cheque bounce charges along wih Rs 1270. Then ACT reversed the connection charges due but didn't revert the cheque bounce charges. For one day I couldn't access the internet because of problems on ACT side, they reconnected admitting the problem on their side but then the cheque bounce charges has not been reversed. Despite making calls to ACT customer care 4 times and emailing about the issue, what i get is complaint number which are said to be resolved without informing me and the Bill Payment page again asks me to pay an amout due last month + cheque bounce charges." Today Mr Praveen customer care executive informed me that they have taken action against the sales executive but are not ready to reverse the cheque bounce charges. He inturn asked me for voice evidence regarding the conversation with the sales executive who has done the same. The whole point is ACT is trying to pass the buck and unfairly wants me to pay the cheque bounce charges, while I am no way responsible for the procedural lapse and wrong doings on the part of ACT or any of its employees. Had I been charged for late payment charges for which I had been responsible, I would have made the payment accepting the mistake on my part. But here ACT is partially acknowledging the wrong doing of its employee and taking action against him and unfairly wants me to pay cheque bounce charges which I am no way responsible. How ACT and its employees work, I have no control. If there is a procedural lapse in the functioning of ACT, they should acknowledge and rectify it instead of asking the customer to pay the bill. I have been agonizingly calling ACT customer care and getting weird responses which is causing a lot of harassment. "Please go to bank and ask them to reverse the cheque bounce charges" I said its not the matter of Rs 75, or Rs 100 or Rs 1000 but unfairly penalizing me for no fault of mine, to which Mr Praveen said "If the amount is not big, please go ahead and pay the amount". I am deeply saddened by ACT response in this whole matter. So I request you to take the necessary action and reverse the cheque bounce charges finding the lapse in ACT's procedure leading to this and rectify the same. The complaint numbers for the same are "[protected] and[protected]." Regards, Partha Mohapatra Account No - 1215220

We have raised complaint on Jul 12 that internet stopped working but there is no feedback from concerned authorities, im calling customer care n number of times and i get a worst service from them, only thing i get to hear is 24 hrs it will be resolved, its been 4 days but there is no response from them.

I have not been receiving Internet since past two weeks from Beam Telecom services. Inspite of raising the ticket no 17665017 on 4th july 2015, 17725767 on 9th july 2015, 17757961 on 11th july 2015, 17797664 on 14th july 2015, all the tickets were closed without resolution. today when I walked into Beam /Act office, I was socked to listed that the connection junction box was removed. the same was not informed to me and I was waiting for the internet to be up and working. Beam/Act is playing foul game with the customers and this is not only my case, even my collegues who have Bean act connection are facing the similar issue. I suggest to take stringent action against such fraud companies who are fooling the public .

Hi, My name is Arun raj, iam staying in chennai - Tamil Nadu, This complaint regarding iam very much eager to get NEW CONNECTION through ACT but chennai customer care are not responding properly they are saying ur area is not in our locality my near by area is availaing ACT. Please make my area (MGR NAGAR) to get ACT connection. PH # - [protected]

My account 310230 [protected]@rediffmail.com

Mobile: [protected] / [protected]

Present scheme : 6 month 1mbps
Desires to change to annual 5mbps scheme

I am not able to open the new schemes payment

U r providing only continuation of present scheme = why?

Guide me to changing the scheme for renewal / continuation of connection.


Expecting immediate action

Raghavendhar k

We had applied for a new wifi connection with ACT TV in Kormangala area of Bangalore. A sales person called Jaffer had come to get the forms filled up and inform about connection. We made the payment of Rs 14, 351/- online on 12th June 2015. Its been more than one month today, we have not received any wifi router or modem and wifi connection has not been activated at our home. Details of connection Account Number is 1206144 Userid is 11230029 Phone no – [protected] Name – Rohit Musaddi We have tried to raise the issue several times with ACT customer support without any solution. The sales person Jaffer now does not pick up call or reply to messages. Request help from consumer forum to please get the money refunded or get the connection activated.

11th June 2015 i raised complaint against server problem, almost one month it didn't resolved, when ever complaining its closing the complaint without resolving problem. i made call, 15+ times to the customer care and didn't resolved yet. because of my dignity i am not using any F* words. I am regretting to explain about their services. they provided one moth bill also without connection. how many times i will call to the customer care. if i am rating their services i will rate 0 for them. without server fixing and customer service what the use of 20mbps and all. with this service i wont suggest any of my friends or neighbor to take ACT Broadband.

I have been using beam since 3 yrs and I have upgraded from 4mbps to 20 mbps then onwards I am facing frequent disconnections and they charge for 20mbps but speed is also very less around 9 mbps it is not 20 as promised by beam, they are simply looting people money they are cheaters.when ever I raise compliant with beam they close the ticket saying it is resolved.They will not ask the customer before closing. Act broadband service is very poor and their customer service is very poor. Please think twice before going to Act broadband. Purnima [protected]

I have been trying to contact the customer care and there is no response and the service is not working since 7 days . Each and everytime i call the customer service they tell the problem gets resolved in 24hrs and a technician will come . But there is no respone and it is still not working. Now they have blocked the customer so that no one troubles them Since yesterday i have been trying to call them It is continuously busy. Please take action on such cheap companies

I am using ACT Fibernet internet connection from 2 months but most of the time internet does not work and when I ask for some discount on payment, customer support is not giving me the satisfied answer and even they are not resolving my internet problem. Also they are not returning my advance and last month money. My AccountId: 1175134 ~Omendra

I am request sincerely not apply for ACT internet service in your life time. I applied the new connection 1 month back. After taking all the money and document they wont provide service and also wont return the money.They have very worst customer service who wont resolve any issue. As a responsible citizen of India I worned all the people not to take these connection and try to avoid these worst people in your life to make your money safe.

My Customer Id is 284556. I am facing problems with my connection. It is my Office Connection. Since a Week I am experiencing problems with my Connection. I called customer care nearly 3-4time. Everytime I call i get assurance that the problem to be Rectified in 24hrs. and yes it does. But the very next day the same problem Arrives. I have requested customer care person to Permanent solution to this. Everytime they say yes this time it would be solved. but all went in Vein. I request the concern authority to please look in the matter & provide a solution permanently.

Dear All, I wish to complain regarding the Internet Outage issue. Ticket No : 17731343 Contact Number - [protected] I am complaining because I have first raised the issue on 8th July, 8:00 AM. Since, then I had 15 follow-ups from my end but the insensitive customer care does not even have any courtesy or own any responsibility other than reading the same script every time. The customer care has broken its assurance 8 times regarding the commitment for the resolution. This a shame on you, and none of your technician picks up the call nor does visit the site to confirm the resolution or to understand the issue. Another bigger concern of torturing the customer by making him to wait for 1 hour to reach the escalation desk, but the customer still has to keep waiting as the escalation team is still not available after 1 hour too. I have never come across such pathetic, insensitive customer care service ever in my life. The problem is not resolved nor the technician visited the site to understand and solve the problem. I have been communicating that I am working from my home and internet is crtitical for my job but still the insensitive customer care has the same arrogant approach further frustrating the customer. Loss to Me: Three days of No Internet service 400 minutes of calls which is atleast 600 rupees. Further the frustration caused because of waiting over the call for 400 minutes and what not. I want you to get back to me with a explanation or I will have to resort to legal route to get this sorted out.

Hi I am from Hyderabad. We have been using act broadband for internet. We had shifted house recently and raised a ticket to customer care for shifting of connection to new address. I raised that ticket on Jun 16th. They have been contacting us since then but not giving any proper response. the Internet guys coming, checking everything and leaving without any information. Again we had to call customer care and this been repeating since many days. The people who ever is coming after raising ticket, saying that taking new connection wont take this much time so take new connection. When we had already paid for 6 months time, its loss for us taking new connection again. I am not sure where to complain on them for making us wait like stupids. Even now they didnt give us any final answer

sir, my id no.is 729684. sir there us lot of interruptions in this service. There is frequent disconnections . if i try to contact its customer service there is no such appropriate response, they will say "we will fix your problem in next 24 hours". my request is to fix those problems permanently.

Dear sir/Madam, ACT is the Most Pathetic service provider that I know of. I applied for a new connection with ACT on 2nd of June 2015 paying full years subscription fees which is14350/- Rs, the Marketing person promised that even though the official deadline is 7 -10 days, but he will try to get the connection activated within 2-3 days. I waited for 15 days, but there was no connection, then finally I had to call the Customer care I got the reply that there seems to be problem with cable operator in my area and they cannot provide the connection, Please note that they didn't call me to tell this issue and refund, instead they expected me to call them and again Request (not demand mind you) my money, the person said as per the policy I have to wait for another 7 days (this was on 22nd June), I don't know how their policy is applicable now as I am not even their customer, anyway I waited for 7 days, on the 7th day, one of the technician came to my house on (26th June) and said they will give me the connection nw, as I already waited for almost a month I reluctantly agreed to it. Then again, same story I called for my connection again, they said it will take few more days and the last promised date was 7th July, I waited till 6th July as no one turned to my house, I called them again and now they said that they cannot give me the connection back and they will refund the money back, and I am supposed to wait for another 7, days, 4 days, 8 days, this is the number given to me from different people on daily basis. I am really sick and tired of this, I demand my money be given back to me with the Interest for the amount that I paid, and also compensate for the damage they caused to my Wall installing the box without providing the connection, and for harassing me. I have been calling them everyday from past three days, and every one gives me a new date when I receive my money. I also sent three email explaining my ordeal to their help desk Id [protected]@alerts.acttv.in from my registered email id, and there is no reply to any of my email so far. Complaint req ID; [protected] Account Number is 1200541 Userid is 11223587

Hi Sir...I have requested for a Beam/Act broad band connection and they have charged an amount of 2780/-Rs as in advance for 6 months.The committed installation date is on 27th June 2015.Till the time Internet is not provided to me. When ever I call the customer care they raise a fresh ticket and say with in 24hrs the issue will resolve. I have almost called more than 40 times to the sales person and the customer care.They are not care at all. Please take the appropriate action...