ACT Fibernet Complaints & Reviews

I have referred my Friend with Reference Id :60960, He Got connection its been 21 days still i didn't receive any movie tickets, i called them several times and the answer which i get every time is you are gonna receive a call from our operator and u will have tickets with in 24 hours but i didn't receive any tickets, i called them 6 times after my friend got connection, i got the same reply but i didn't receive tickets previously i faced the same problem with act on different issue and it took us days and many calls to solve it, if customer support is to just listen to customer and not act on it what is the use for customers to call to customer care ? My Ticket no is 17465834

As I have been sending this mail to ACT Customer Service is Pathetic & it Sucks This is Sandham Neelu Devi with email id [protected]@yahoo.co.in Username : 10758172 My Account ID : 610726 Power discount was Rs. 44.50 for this entire period since the 1st month of Act Broadband installation itself so how come it's been reduced to Rs. 43.86 all of a sudden this time i.e., July 2015. Instead power discount should be increased taking inflation into account. This is not about the very very small sum of money that has been reduced but about not getting any response from the pathetic ACT Broadband customer service or whichever dept. concerned regarding my mail asking for the reason behind that. As I have been sending this mail to [protected]@alerts.acttv.in since last 2/3 days, no-one replied from your side. Do you even have a customer service dept. at all to solve or look into customers' complaints. I have been sending mails mentioning ASAP, don't you people working in ACT even know ASAP if not, it stands for As Soon As Possible that didn't necessarily mean you have to take more than 3 days and still no response. Or some stupid sitting behind the desk was getting those mails. If some stupid was getting those mails, do what you are employed for responding to customers' complaints? If you're so stupid to even realize what has been written in my previous mails and what is written now, then stupid people go ask for someone who can reply to mail ASAP. Why you stupid are so keen on only collecting money all the time without any customers' complaints response or clarification. ACT do response to my complaint ASAP ( for your knowledge's sake AS SOON AS POSSIBLE)

BEAM TELECOM – Worst ISP and pathetic customer service ( In My opinion )

I have had enough issues and trouble with Beam Telecom over the past 1 month and its getting difficult day by day for me to keep confidence on the ISP who have such worst service that they doesn’t even care to call their customers back and provide a legitimate explanation.

Here is the detail:-

Ticket#[protected]th june 2015)
Ticket#[protected]th july 15)
Ticket#[protected]th july 2015- probably created as i said about suspension)
Ticket#[protected]th june 2015)

Total 3 days – 72 hrs downtime in June.

In July- 5 hours downtime and everytime its their fault but no one cares to call their customers/ or pay a visit to explain what happened.

Customer care rep’s don’t understand any situation and for them everything is resolvable within 24 hrs.
After 24 hrs, they will apologize and offer another 24 hrs.
This will go on…

Transferring to a supervisor takes so much time that you can probably take 2 rounds of a football stadium.
Supervisors ( as they call them) assure in air and has no legitimacy or value of it.

Being an IT engineer, i at times had to work from home and earlier i had told them that if this issue continues i will have to leave/ suspend the connection.
They will call only when the bills are not paid on time but never call when any customer is facing an issue with their services.

Horrible and weird in all ways, Beam is the worst ISP in all aspects.

On 4th July, the Beam technicians did something weird and i lost my internet for 5 hours.
I told the supervisor that if i dont get my connection back then i will leave Beam and will not pay the bills as beam will not compensate for the 3 days downtime, so why the hell will i bother about..
The supervisor said that i will get a call from the tech around 6:30 pm IST and that my issue will be resolved.
No one called..hence i called and asked the to suspend my connection for good.

I work in a company where my company pays back if the client suffers downtime because of our issues.

Cant tolerate such behaviour from a ISP or any service based company.

Improper/ Inappropriate service= No money.

Let them suffer as i did. I know that for any company customers are important. But not for beam.

Regd email id: [protected]@gmail.com.

Take the wires and cables out of my house.

Hi, I have registered a shifting request with Beam(ACT Fibres) to potalapally residency. It has been 3 days and I have not received any call from beam regarding the request. I have followed up with customer care numerous times and they always keep saying, I will get the call from back end team. I am fed up with the Beam service, I want to disconnect my request. If you are not able to provide the connection then please tell so rather misleading the customer with false hope.

Hi, Ticket No:17620668 It's almost 3 days passed since I game the complete 6 months money but the new connection is still pending. The customer care has no idea what is going on. They throw it on supervisors but the ground team is completely missing and there is no support or adequate help.

I had requested for the new connection after getting good review from my cousin about ACT in Ulsoor on 19th Jun 2015 & ACT representative came to our door step next day and collected all the documents and money for new connection said Min within 5 days i will get the connection. After the 2 days we had ACT technical guy come to our house to fix the connection box in my building and took my power connection and placed only wire for without connection said other person will come to make the connection in 2 days. Then later i had there technical team guys coming to my house for fixing new connections for neighbours when i asked them about my connection, informed tomorrow i will get it.Then all vanished no one came and i had been calling the customer care each day for status which is always busy to pick-up call. I have even registered the complaint each day one person from customer care people say i will inform my technical team, i want to understand does your technical team really exist. they say team will call you today but no one calls, each time i call back customer care they say me same answer i have even asked them to cancel the connection if they are unable to support even before i could get the connection. Now i am left with no connection and don't know will i even receive my money. My User ID:-1211649 Complaint number:-[protected]

My Customer id is 153380. I had an argument over improper billing with an ACT representative and then they kinda gave me a breakup of the Invoice. Apologizing me for their mistake. But, when the invoice was generated the same story repeated. Now, it is become a routine to call the customer care and raise complaints. They have even slowed down my internet speed and I do not get the promised 30 Mbps for which they have charged me. I now have to live with this garbage connection for another month due to the prepaid policy. I must say their service sucks and would not recommend anyone to even try this operator. You will be cheated eventually and have to go through their unprofessional service. And off course the trauma associated with it. Be smart.. cos their service really sucks!!

This is my first month o[censored]sing ACT fibernet. Before using this I had a very good impression about ACT. But actually ACT is providing the worst service in the city. Tikona and Metronet were far better than this. In my first month itself my net is disconnected for more than 10 days. I have spent more than 250 for calling customer care. They generally dont pickup before being online for 10/12 minutes. They are commiting to give a call back but not at all keeping there words, you have to call and start the process again. because of this problem i am not also not able to work from home. I have wasted 250/300 only to call the stupid and useless customer care, who will repay me this?????????? You people are just increasing the number of customer but not at all taking care of the quality.

i referred one of my friend through act broadband referral program, they promised me to give tickets, i complained to them several times..every time they are saying, one of our team will contact you.. but they never called me. my problem was not solved till now..! my id: 785046

i referred one of my friend, through referral program from act corp.. but i have not received any benefit from act corp, as promised by act corp.. i gave a complaint they said they will call me.. but there is no update till now..! complaint Ticket No:17548903 beam account id: 785046

Hi Team, I am not getting the speed of 30MBPS as per my PLAN (Rs 1049.00). I also raised a ticket (not sure which ticket is related with the concern of speed. so listed all the three tickets:# [protected] OR #[protected], #[protected]). My User ID is: 11067246 Please look into this issue ASAP. Thanks.

Really disappointed with your internet service. This is the 5th time in a month facing the same issue. Today some some Act tech opened up the box and went after checking something. After that internet not working. Are you really having a capable tech service guys. Really not interested in renewing the service. They don't even know how to fix it. Can you fix Today or not? User id: 10936208

After i got my new broadband connection everything was working fine. Suddenly i started getting this network configuration issue.please find the screenshot below for reference. I called up Customer Care and made a complaint regarding this and they said it will be fixed ASAP. It has been 5 weeks and no progress in this. 2 weeks after the complaint i got a call(13/06/2015) from executive informing that I can fix the issue on my own and I shouted back at him then why do you have customer service after which the executive said he will come to the location and fix the issue but nothing has happened till now.

I am consumer of ACTFibernet broadband in Bangalore and I have subscribed to their as advertised 50Mbps plan. As per the plan I should get fast, reliable connection at 50Mbps speed with small variation at all times. I have paid in advance for 6 months for this service and It has been almost a month I upgraded myself to this account. Since last 3 weeks I have been complaining of low speeds of 2Mbps on a plan of 50Mbps but ACTFiberent simply doesnt want to do anything. They keep texting me saying that your complaint has been resolved but again every night the speed drops to 2Mbps. My repeated complaint calls have been falling on deaf eyes and so are my tweets. Would request you to investigate this company at earliest and it should be fined heavilly

Hi, This is Venkata Bhanu Kiran, an act user bearing with ac no 1171362. From last Friday (19/06/2015) there is no connectivity. due to going out of station not able to raise the complaint. But on 22/06/2015 raised a complaint by waiting in around 10-15 mins in queue and the executive committed to resolve it in 24 hrs. Worst part is not rectified or not even a call from ACT side in 24 hours, later on 23/06/2015 called then regarding the same they said EOD of 23/06/2015 will be rectified. But actually not happened. On the same day again called around 7pm, after waiting for another 10 mins ACT executive said going to arrange a call back in 2 hours at last by 9:00 PM. But there is no call or rectification On 24/06/2015 Mr. Prasanth Called me and said going to rectify by EOD 24/06/2015, Which is not happened. Very pathetic On 26/06/2015 I called the customer care and after waiting for another 10 mins I got connected to an executive who is not able to understand customer pain, asked him transfer to his manager, the Prasanth came to line said by EOD of 26/06/2015, will be rectified and will be updated. But actual is A person from ACT using a mobile no[protected] called to check the connectivity he is visiting the place. Said to wait for 10 mins. I went to home and called him, claiming that he came and left due to some more problems so not able to resolve asking me to wait for another 24 hours. He don't have 5 mins time to wait for me but I need to wait (the Worst part) On the same day 26/06/2015 @ 6:00 pm called customer care to talk to Mr. Prasanth, but he is not in the floor, Mr Syed came into line telling to wait without understanding the pain and frustration. The worst part of this ACT no proper customer service (over phone/ field) and non-trained technicians over phones to waste our time and money. Waste of money since subscribed for a year plan. Can't get rid of this service since i'll loosing my money itself. Has to bear with is non-sense, use less ACT.

The internet on my broadband connection is not working from the last 4 days. I even submitted the complaints on the customer care link and tried to call on the customer care number but no solution. Account No. : 1202827 Location : Bangalore Please resolve the issue and do the credit adjustments the 4 days in the bill. The guy from ACT who promised to resolve any issue in the future personally is not even picking the call.

This is regarding the internet Connectivity down issue which i am facing for 4 days. Really getting irritated with this kind of issue. Still there is not even a single solution or even technical guy visited to resolve it. Internet was down from 21/06/2015 to till date. I have made so many calls to customer care no. Everytime they will come with the solution it will be rectified by the end of the day. Still nothing is happening. I am very very disappointed with this kind of service.. Even Goverment service will be better than this. CAN YOU ABLE TO SOLVE IT OR NOT? PLANNING TO WITHDRAW MY CONNECTION.

I am not able to access internet since June 20, 2015. Since then, I have been calling them daily. Simply customer support executives are raising service request tickets and those tickets are closed at the end of the day without being any service provided. This is the worst customer support I have seen.

My Inter net not working from Last Saturday20th July on wadrs and COPPLAINT HAVE BEEN REGISTERED BUT TILL NOW NO SERVICE HAS BEEN DONE. MY REGISTERED MOBILE NO.[protected] AND PLS HELP TO GET THE INTERNET SERVICE ACTIVATED OR ELSE THE SERVICE CONNETED TO SERVICE PROVIDER. tHANKS.

Dear customer service, your beam interenet box placed at my home, you people haven't paid and also not paying any amount against box, i have reported so many time to your customer care numbers.and also i was met your customer care office which at near by my home they also didn't respond properly, i will wait for one week to your respond other wise i through your box.