ACT Fibernet Complaints & Reviews

Address: Hyderabad, Andhra Pradesh

I raised request to shift connection on 4th from portal page. This request wasn’t taken which lead me to call up and check. they gave ticket no. 17357006. I was told no request was taken on cal n placed a new request on 11/06 promising a cal back before 12 for the next day. Which did not happen and I called again waiting for an hour to speak to supervisor and again was promised to check FEASIBILITY which didn’t happen. I keep calling EVERYDAY wasting 1 hour of time to CHECK FOR FEASIBILITY from 11th. This kind of service is bizzare. I was told I will receive a cal back before 12pm today which didn’t happen. ITS 14.52 as I write this. I hope I will receive some RESPONSE if I on this or I have to look for another service provider

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 15, 2015

Verified Support

Dear Sasha Liman,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

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Address: Bangalore, Karnataka

I have requested for ACT Fibrenet in June Beginning 2015 and made advance payment of Rs. 7176/- towards the same. However, its been 14 days already and there has been no installation or verification yet. I have called customer care numerous times but have not received any suitable response yet. I have already escalated Request No [protected] on June 12th, even then there is no response. I have already mailed to appellate authority/nodal officer previously but the are equally pathetic (Such a shame) I fail to understand the state of service. As per the ACT website, the connection will be installed within 7 working days: "Depending on the feasibility, after applying for ACT Fibernet within 7 working days ACT Fibernet connection would be installed." Don't fall for the trap people, this is a highly unprofessional service run by equally pathetic people. Attaching the proof of payment as well.

Aug 5, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Jun 15, 2015

Updated by Bada Sher My Details

Sumit Ahuja
[protected]

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 15, 2015

Verified Support

Dear Bada Sher,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 25, 2015

Verified Support

Dear Bada Sher,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh

Payment done on 7/6/15 .No Internet connection even after one week . Not able to reach any customer care person. Always customer care number is busy. Very poor customer service. Account No : 938726. Now i m trying to find ways to get my full refund.Even for that, i could not reach any customer care person.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 15, 2015

Verified Support

Dear Lucky Mahi,

We apologize for the inconvenience caused, will get in touch with you.

Warm Regards,
ACT Fibernet

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 16, 2015

Verified Support

Dear Lucky Mahi,

we have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh

Since last 20 days experiencing frequent disconnections. Recently, it was restored but was very slow. Since three days, again no internet. The customer care number never works. This is fraud that they switch off the customer care number. Whom should we complain? Shameless beam ? Stupid fellows. No one is resolving issue. They say server problem. Then throw that server. . Still i am getting sms to pay bill else connection will be removed. Why I should pay the bill? Fooling people. cheating fraud. senseless labours

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Address: Hyderabad, Andhra Pradesh

I have requested on, 27.04.15 to disconnect my connection temporarily for one month I.e May 2015 but disconnected on 05.05.15 after my repeated calls. But I am asked to pay 213/- towards part payment up to, 05.05.2015. I have not used net from 01.05.2015, since I have taken Airtel internet. As I am not liable to pay 213/- for the delay in disconnection complaint lodged with HO beam cable there is no response. There is also no response from customer care phone always it shows engaged.Now I am receiving treathening messages/mails for disconnection though I have paid rs.730/- in advavce for June 2015. My mobile no [protected].

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Address: Bangalore, Karnataka

Paid Rs.7800 for this hopeless connection on 31st May, 2015 and its 13th June, 2015 today and apart from one useless wire nothing have they given. Never subscribe for this connection. They are frauds and will just collect money and never give you connecion That person who received my money is nomore receiving my call also.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 15, 2015

Verified Support

Dear Darshan Gopal Bhatt,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh

Payment done on 7/6/15 .No Internet connection even after one week . Not able to reach any customer care person. Always customer care number is busy. Very poor customer service. Account No : 938726. Now i m trying to find ways to get my full refund.Even for that, i could not reach any customer care person.

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Address: Hyderabad, Andhra Pradesh

Respected beam fiber opticals, I am not getting internet connection from 1 week.When I call to ur customer care service then it says busy and busy tone appears for quite a long time.I call u everyday and I get no response from ur server.so pls help me from this condition.

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customer support has been notified about the posted complaint.

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Jun 12, 2015

ACT Fibernet Customer Care's response Dear Gudiboina,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh

Past one month internet is getting disconnected frequently and I tried to reach the customer care n number times when ever there is an internet dis-connectivity but unable to reach the customer care due to line was busy all the time. Even, I dropped n number of emails to customer care, but there is only one response “Thank you for contacting us we will try to resolve issue”. But problem was not resolved, still internet is getting disconnected frequently. I am getting frustrated due to frequent internet disconnection; it is making my day to day activities worse. I have raised complaint via an email Dated: 26th may 2015 and Ticket No generated is 17117553. Account ID: 292429 Do look into the issue and resolve ASAP

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Jun 12, 2015

ACT Fibernet Customer Care's response Dear Vinay kyerra,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Bangalore, Karnataka

I applied for ACT connection 21 days back and I was promised that i will get active connection in 7 days. I am calling customer care everyday and contacting ACT office since last 2 weeks they are not doing anything. They are simply delaying it. When I asked to cancel connection and give my money back they are saying it will take 15 days to get my money back. If anyone reading it and planing to get new connection, one suggestion: Don't Buy ACT Fibernet.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 11, 2015

Verified Support

Dear Kartik detroja,

we apologize for the inconvenience caused. Please share your contact number and we will get back to you.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh

Beam Team since 4 days I am facing Internet problem, I am registering a complaint daily but not response from your end. This is the worst experience I am facing with beam since 6 years. You will say technical guy will call you but no once reaches us.

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2015

ACT Fibernet Customer Care's response Dear Rajesh Gaj,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad

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Address: Hyderabad, Andhra Pradesh

Since from 2days I was facing problem of your net please I plead u to solve my issue as soon as possible an your mobile is totally not reachable mode its not fair sir kindly solve or else do something my registered mobile number [protected], [protected] kindly solve

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Address: Hyderabad, Andhra Pradesh

id num:[protected] Mail: [protected]@gmail.com your net services are not functional most of the time putting us forcing us for delaying the work. I bring to a kind notice that, being huge problems all time with ur services & there is no proper response & attendance through the calls by us service. which is causing huge interruption in our work kindly look into the matter & attend at the earliest possibility and beyond repeat and remind u we have no response from your side. kindly make it clear my problem

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Address: Hyderabad, Andhra Pradesh

ACT internet aka Beam internet doesnt seem to know the meaning of customer. I have been experiencing frequent internet connection and that too for days. Dirtiest part is thier customer care no[protected] on the website is enaged 24 * 7. No way to lodge complaints. Kindly help

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thewonder

from Delhi, Delhi

Jun 9, 2015

Madhav, Please don't use the word 'Kindly' for them. They really don't deserve that. Every word said by you is true and is experienced by every customer. If they continue so, then that day is not far when they will hae shut their shop.

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Address: Bangalore, Karnataka

I am really thankful to the reviews and i am really sorry for the behaviour of these type of companies which practice unprofessionalism. I wanted to buy a new connection and thought of taking ACT, But after reading the reviews, turned back. Thanx for all reviews and saving me from these type of cheat service providers. May someone deal with the issues or their should be some laws to govern customer cheating stratergies like this. These companies should understand that they run because of costumers money and the call centre employees, rather all employees get salaries because of costumers only.

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Address: Bangalore, Karnataka

I am a act broadband customer from long time.. But whenever I get any issue with act they takeinimum a week to resolve it.. After continuous raising of complaints they come and resolve post one week. If we call local act guy he doest lie calls and when he lifts he speaks bad language and cuts the call... Its intolerable Currently my internet is not working from 5 days and I call them everyday... They say that they will resolve it tomorrow... But no luck... I called them today again but the call didn't even get connected ... I was waiting in the queue for more than half an hour... Its really irritating... They are not providing a proper service..plz help with this

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Address: Bangalore, Karnataka

I have taken a connection 10 days ..Plan taken is 50Mbps UL and 50 Mbps DL. In evening time abruptly I get DL speed of 1-2 Mbps. Trying to reach customer care since last 10 days..Not able to reach CC even once. Mail the problem to helpdesk#acttv.in and [protected]@acttv.in Today finally got 1 call from CC and was told that now this problem wont be seen... Within 15 mins faced same probelm... Trying to reach customer care since last 1 hour...Call not picked up even single time.. Result of speed provided to me http://www.speedtest.net/my-result/[protected]

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Address: Hyderabad, Andhra Pradesh

We paid money for new connection to ACT Fibernet on 29th May 2015 but till now didn't get connection. We tried calling to the person who came to our house as their representative after 2 days from 29th May he stopped answering our calls and instead gave us another number. Fisrtly that another guy received our calls and every time promised that net will get start within 24hrs but till now the issue is not resolved and now that guy is also not picking our calls. We dropped a mail to the customer care of the company but didn't got any call or reply to our complaint mail. Its like they are harassing the customers. I want them to resolve this issue since they told we can not return the money before this issue is resolved. Contact no.(mine)--[protected], [protected] Email id- soni.[protected]@gmail.com

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 5, 2015

Verified Support

Dear shaurya soni,

We are sorry for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh

i am act fibernet customer.i want to disconnect the service because i am going back to my home town and will no more stay in hyderabad. i want the connection to be disconnected fastly as i am leaving on 3rd june 2015 .all the time the cutomer service number will be busy and for the first time someone attended the call but after three hours i am getting bil for the month of june .when i am not going to stay and use the service why would i...

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Address: Bangalore, Karnataka

ACT, I have been your customer for a long time. Recently, I shifted place and I am looking forward to continuing with you, PROVIDED u agree to give me a connection at my new residence. It's absolutely pathetic and frustrating that you deny giving me your connection when I do see your advertisements in my area. I do not accept the resolution offered. Your connection is at a distance of less than 100 - 150 meters and yet you refuse to provide me connection on the garb of feasibility. I need you to resolve my issue. I am your returning customer, you cannot treat me like this. All I am asking is a damn 20 Mbps connection, is it that freaking troublesome for you to provide me one when a customer is so desperate and doesn't want to move to another vendor???

Aug 5, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jun 3, 2015

Verified Support

Dear Prithwika Basak,

Please share your complete postal address and contact number and we will get back to you.

Warm Regards,
ACt Fibernet

ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 195

horrendous service

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Installation Pending from 2 weeks, Money Deducted

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No Internet connection even after one week .

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Connection Problem

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excess bill of rs.213/-

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15 days and no connection, money also lost

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No Internet connection even after one week for a new connection

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No network since 1 week

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Unable to connect to internet and as well as customer care

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I didn't get new connection after 21 days and now my money is stuck with them

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Beam Fiber - No Response Since 4 Days

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net connection connection

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beam network not working properly

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Frequent Internet Disconnection

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SAVED

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act internet not working from 5 days

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Connection not working

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Paid money for new connection but didn't get connection.

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to disconnect the internet service

No Feasibility

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