ACT Fibernet Complaints & Reviews

Hi Team, We have been trying their customer care since the last five day as their connection was not working, everyday they give us the same answer that it will work today.We are very dissatisfied with their service as we paid to them and we got no solution as such.Request you to kindly share with us the refund policy....

Hi, I have bought ACT broadband connection last week and till now more than 10 times the internet was down but the issue not fixed permanently. I have raised multiple requests but no luck. The tickets are closed with Fiber cut issue. Please fix this issue permanently....

My name is Chandrashekar S from Hyderabad. Even though I have paid the amount in advance for 6 months broadband connection and hardly used the service for 1 month or so, from last 1 week or so my net connection has been getting disconnected very regularly and very slow when the connection works. I have tried calling the customer care, the Hyd. phone numbers but no one even has picked up the phone. Also, the sad part is that they have given...

Hello this is lesly the connection is in the name of rohan dahotre and registered by my mobile number and i used to pay this time when i was paying the payment got hanged for about 5 mins after 3d secure pin so i closed the browser and i payed once more cz i dint get any payment message on my mobile so i tried once more then it worked and after that i got 2 messages of paying Rs 1179 (in total Rs2358)and then i instantly called them and they...

Hi, I had called your customer care for reconnection at Boduppal. They said they will do it in 3 days Even before they called us, we receive a sms saying "your ticket is closed". When I again called the customer care they said the technician will call us and they will install a new server box, as the one which is there in our area is full. After 2 days they call and tell us that it cannot be done as there is no server box and they cannot...

I had paid ₹1700 on 27th April for installation charges and 1 month connection in my house in Koramangala. It is now 18th May, I have called them more than 100 times, and they refuse to pick up my calls . In the papers that I had to sign, it was clearly written it will be installed in15 working days. It has been almost a month now. Mr Prasanna(phone number:[protected]) was assigned to our house, but he picked up the phone, abused us and...

Hi, I have recently relocated to Bangalore. In my society, ACT broadband has monopoly and no other vendor is present. I too applied for ACT broadband connection and submitted my documents with required money to one SPOC whom I was directed by banner posted in my society. After following up with him for two days, another fellow called up saying that I have given documents to wrong person as previous fellow doesn’t handle new connections....

I have requested ACTCorp over customer care phone number for new connection at my apartment 16-4-32, Talibkhundmiri Road, Malakpet, Hyd - 24. After multiple calls to the customer care hotline. i received a call from ACT official (phone number: [protected]) just to be informed that he is not to concerned person and he will sms the contact number of the concerned person, which is ([protected]) since 2 days i have been trying to get in touch with...

I am a old customer and made 6 months payment well before. There is a problem with my net. I gave a complaint and ticket no.is 16959368. I am pursuading with people concerned for the last 3 days. Even though lot of promises are made to resolve the issue till now nothing is happened. I am tired. K.Venkateswarlu [protected] [protected]@yahoo.com...

Hi Sir...I have requested for a Beam/Act broad band connection and they have charged an amount of 4020/-Rs as in advance for 6 months.The committed installation date is on 10th May 2015.Till the time Internet is not provided to me. When ever I call the customer care they raise a fresh ticket and say with in 24hrs the issue will resolve. I have almost called more than 40 times to the sales person and the customer care.They are not care at...

I have taken a connection from Atria Convergence Technologies under the ACT Fibernet scheme at my residence in West Mambalam. The account number is 1132357. The promised speed is 20Mbps with a Fair Usage Policy of 40 GB every month, for Rs. 999/- plus ST. My connection is being throttled down to 512 kbps by 14th of every month saying that the FUP has been exceeded. The ACT Fibernet portal does not provide day wise itemised usage details....

My daughter had requested a new Internet connection 5days back and your Executive came to her Flat No.104, Sai Kiran Apartments, Near Satya Sai Nigamam, Srinagar Colony, Hyderabad and collected Rs.3, 400/- that includes Router and connection. Another Executive came yesterday and put the cable without Router and advised to buy a Router separately. Your Custmer care centre are not giving clear picture. In view of the above, please advise...

DEAR SIR/MADAM, ON 6TH MAY I HAVE REGISTERED (RS:1280) FOR AN INSTALLATION-CONNECTION OF ACT FIBER, THEY HAVE TOLD MAXIMUM TIME OF 1 WEEK, BUT IT WILL BE COMPLETED IN 4-5 DAYS.TODAY IT IS 8TH DAY BUT NO RESPONSE FROM ACT FIBER PERSONS.I HAVE CALLED THEM TODAY TO RETURN BACK MY MONEY SO THAT I CAN GO FOR A BETTER BROADBAND.THEY ARE NOT GIVING PROPER ANSWER. KINDLY TAKE NECESSARY ACTION ON MR.CHANDRASEKHAR....

Since i moved out of my old premises, i requested for a transfer of the balance amount in my ACT account to my other account on Apr 15 2015. The ACT technician said it is possible to transfer the balance amount from one account to another. For the next 5-8 days, i only got mails saying "Ticket raised for problem". There was no reply at all. So i requested for a disconnection of the account by 29th April and the same was done. But i did...

My act fiber net(Beam Telecom) Account number is 872758.I have taken the connection before 2 months back with a 6 months plan for Rs-3850.After two months they had stopped their services in our area.So i requested them to refund the amount.But there is no response from them.I have called them almost 10- 15 times.each time when im calling them it costs 10 rs call.when im raising a ticket they are closing the ticket without resolving it...

We have applied for new connection on 05.05.2015 with an amount of Rs.550.00 installation charges and Rs.1180.00 for monthly subscription charges. As on today from beam cable persons nor visited to our premises to install cable nor we didn't get any call. We regularly contacting to customer care centre but there simply telling that within 24 hrs time team will visit to your premises. But as on now we didn't receive any call nor executive....

I have taken ACT Broadband and paid Rs 1679 /- (1 month usage fee+ installation charges), But till 6th of May, 2015 installation is pending and no response from their side. Complaint Number : [protected] raised on 2nd May Still stands unresolved till date(6th May). I have requested to cancel my connection and refund the money but still no response or action taken from their side. Also I raised my concern on their face book page but all...

Dear Act Fiber, We are having a 100 mbps connection, at tilak nagar. The representative for Tilak nagar Named Mr.Srinivas, told me that we have to pay Rs.916/- For 100 mbps connection.but we r getting 4 mbps only..this is happening since 1 year..as because our CEO didnt have knowledge about technical things, i am bringing to your notice, that please resolve this issue, ASAP.I am submitting photo proof of mobile message for bill....

Internet has been down in my area since Saturday, 2nd May 2015. Given multiple complaints and call the ACT customer care 2 times everyday. First of all the, it takes between 7-9 minutes to get someone to take the call, post which they give the same excuse that the fiber line is cut and they are working on it and will have it rectified by evening. It has been 3 evenings now that I have waited and till now there is no Internet. I am using my...

I have ACT fibernet which is not working from last one week, customer care promises 24hrs to resolve the issue but they close complaints wuth out resolving the issue when call on the update on the complaint they create one more complaint no. And promise for 24hrs TAT.. I HAVE RAISED TO NODEL OFFICER BUT THE SAME RESPONSE......