ACT Fibernet Complaints & Reviews

I'm using beam from last 5 months and 1 month back i asked them for shifting my connection. they said within 2 days we will give a connection. but just i got a single call in 2 days and i called them for next day and they said we will call back in 24hrd .but didn't get any call back again i called them and again they said we will forwarding your details and they will call you back in 24 hrs and same thing goes for 8 days. and after 8 days one person came and gave wiring but he didn't connect the other end of wire to the port box.after 2 days i only rectify the problem and called them and they said we will call back you in 24 hrs but this time also i didn't get any call back after 48 hrs they came and gave the connection.and these famous broadband atlas didn't have toll free number.almost i made 500rs calls to their customer care.and i asked for wavering and i said i don't like ur service so give back money .and they said sorry for inconvenience and we are cancelling your connection shifting fee and we also giving you wavering then i said ok. and day before yesterday they disconnect my connection for not payinf shifting fee and i again i called them they said 24 hrs time and now almost 50 hours i didn't get any reply finally i paid money in this process i got mental disappointment don't know what to do

Instead of ACT, they should have named it as WE DON'T ACT. It's just another cable operator. Horrible service. One small issue I've been raising more than 8 complaints in last 45days. After 3 days, your complaint is closed by itself, without resolving the issue. You go nuts following it up. HORRIBLE SERVICE. If you want peace of mind, find someone else. ACT just don't reACT. I paid 14, 000 for one year subscription & suffering. My latest complaint no is [protected] STAY AWAY FROM ACT

I had applied for a new ACT connection on 8th of June, 2015. Customer Application Form no: 289341. I made the payment for one years connection. The installation was done the very next day i.e., on 9th of June 2015 and I was please with them so far. Now, the problem starts, the installation folks say the activation will be done in max of 3 days. Today is the 10th day and there is still no clue on what is going on at their end. Every single time I call their support line they promise the issue will be solved the next day and voila tomorrow never comes. They are using the TOMORROW trick to lure the customers. Sad part is the support guys blame the field team and they wont get them on call saying they don't have access to that team. I have spoke to so many people like Somashekhar, Prashanth etc from the field team and all of them using the TOMORROW trick to get me off the call. I have even wrote a email to the Nodal Office but no action taken. It is the 11th day today since I handed them the cheque and yet to receive a connection. Regards, Kaushal

My Beam account No : 311773 . From Monday i got Net configuration issue I have been trying to Call customer number 66272727 continuously from Monday[protected] send them mails sms but there is no response Either line will be busy and call get disconnected or will on waiting mode Tuesday i luckily my complain got registered and got sms ticket number no : 17395311 it said within 24 hrs my problem will get solved till now my problem is not get solved . i tried all ways daily till date but no action taken and problem is not solved

have ACT broadband service, home connection. This is a complaint on their customer service number 42840000. When you call this number for a technical or any other issues the call gets connected immediately after one ring and to speak to a live executive it at least 20 to 30 mins being on hold from the beginning of the call, meanwhile being charged for normal Vodafone call rates from ₹ 20 to 30 . I have been calling their number to transfer the net connection to my new address I was able to speak to their executive just one time with a charge of ₹23.49 apart from that I called about 10 times unable to get a live agent but being charged. they make money by cheap method. my fact is let them charge as long as my issue is resolved, but without even speaking to an agent simply call charges is an absurd customer service.

Hi Team, I am not getting internet for the past 3 days and i was desperately trying to reach the customer care number - [protected] but no use. All the times, I am getting busy tone itself and there is no other means to verify and validate the same. I went personally to your AS Rao Nagar office on 15/06/2015 and rasied a complaint. As there was no response/ remedy, hence I went again on 17.06.2015 to enquire and the front office gentleman was so rude to listen to my complain. After almost waiting for 30 mins I was told work is going on and I need to talk to his senior manager if I want. This is a mere act of irresponsibility and not rectifying the internet issues giving a deaf ear to customers. Please act immediately and restore the internet connections so that the faith will not move off from the beam service provider. Regards, Arun M [protected]

I want to disconnect ACT (Beam) and want refund for remaining 3 months, as i have already paid 3800 for 6months til, sep'15 but as Internet / wifi Not working from 1 week & no one has responded & called atleast once even after calling many times daily iam fed up with ACT so i want the remaining 3 months amount .ie,[protected].

I can only say that you just do not have me alone as a disgruntled or a frustrated customer but a whole lot of them as I read thru the various complains being posted. I am really not sure if you would read this article and ensure that the customer priorities are addressed since I have already called up the customer care number and spoke to a half dozen of your executives and have nearly a dozen SMS in my inbox stating that it will be addressed on priority. Only piece of an advice to you is not to cheat your customers who believed in your services and have paid money in advance rather let them know what you can afford to do Vs cannot do to ensure that their problems are merely acknowledged atleast. I look forward to your support while I am completely exhausted with the shameful act of not looking to support your own customers after repeated calls and escalations.

Hi Team, I am not getting internet for the past 1 week and i am desperately trying to reach the customer care number - [protected] but no use. All the times, I am getting busy tone itself and there is no other means to verify and validate the same. This is a mere act of irresponsibility of holding one number alone and not rectifying the internet issues giving a deaf ear to customers. Please act immediately and restore the internet connections so that the faith will not move off from the beam service provider. Regards Krishna

My internet is not working since 3 days. I have been trying to reach out to customer care but it always says busy or asking us to hold the line and finally call is getting disconnected. I don't know how to solve this problem. we will be getting several reminders for the payments before the due date form the Act fiber, similarly they should have the responsibility for the service as well. It is not acceptable. My Account number : 384892

This is one of the horrible customer experience..ACT is all about not Acting..So bad and disappointed with the service..My Router stopped working from last 15 days and I think I would have made more than 15 calls to get this fixed.. Even though I agreed to make advance payment for 6 months, no response. Sad part it, they disconnected my connection. No body has any eagerness to solve customer problem. They let you suffer and charge you for connection even though its not working from last 15 days.. I had referred lot of friends to go with ACT connection. But now, will stop.. Will start negative marketing against ACT. My User ID is 10583000.. Here is detailed story: 1.My router stopped working.. I call customer support and request for help. 2. Engineer comes and tells me that I need to get my router replaced. 3. I called customer support..This guys responds to me as if I am having free internet connection. So arrogant and irresponsible. I get furious and asked for permanent disconnection..Same guy says, its okay.. Then he says he is going to deduce full month charges even though i am disconnecting in between. Pathetic way of handling customer. 4. I said OK.. And asked him to disconnect. 5. Retention team member calls me and says that I am customer for more than 2 year old.. They will get my router replaced. 6. Then I call these customer support team every day for 10 days.. No one is helping. 7. Suddenly they disconnect my connection and deduct full month charges.. Believe me my internet did not work even for single day..but full money is deducted. 8. I call them back..Got hold of retention team member.. Now its different story.. She telle me, to pay for 6 months and they give router. I agreed and went to pay online.. But my user ID is disabled. 9. I call customer support again (with lot of wait time), and ask this person to enable the connection. so that I can pay my 6 months advance payment... 10. And I followup everyday.. My connection is disabled.. This is how they treat customer who is associated with ACT for more than 2 years. Guys: Its so painful to followup with Act. Even though you make calls, there is no resolution.

Hello, I am Yugandhar M From hyderabad. I request to ACT Fibernet for connection shifting due to my house shifting on 06-June-2015. Till date i didn't got my connection and also they not responding properly. i made the payment for 6 months on 23-may-2015. My ACT Fibernet A/c No 722130.

I raised request to shift connection on 4th from portal page. This request wasn’t taken which lead me to call up and check. they gave ticket no. 17357006. I was told no request was taken on cal n placed a new request on 11/06 promising a cal back before 12 for the next day. Which did not happen and I called again waiting for an hour to speak to supervisor and again was promised to check FEASIBILITY which didn’t happen. I keep calling EVERYDAY wasting 1 hour of time to CHECK FOR FEASIBILITY from 11th. This kind of service is bizzare. I was told I will receive a cal back before 12pm today which didn’t happen. ITS 14.52 as I write this. I hope I will receive some RESPONSE if I on this or I have to look for another service provider

I have requested for ACT Fibrenet in June Beginning 2015 and made advance payment of Rs. 7176/- towards the same. However, its been 14 days already and there has been no installation or verification yet. I have called customer care numerous times but have not received any suitable response yet. I have already escalated Request No [protected] on June 12th, even then there is no response. I have already mailed to appellate authority/nodal officer previously but the are equally pathetic (Such a shame) I fail to understand the state of service. As per the ACT website, the connection will be installed within 7 working days: "Depending on the feasibility, after applying for ACT Fibernet within 7 working days ACT Fibernet connection would be installed." Don't fall for the trap people, this is a highly unprofessional service run by equally pathetic people. Attaching the proof of payment as well.

Payment done on 7/6/15 .No Internet connection even after one week . Not able to reach any customer care person. Always customer care number is busy. Very poor customer service. Account No : 938726. Now i m trying to find ways to get my full refund.Even for that, i could not reach any customer care person.

Since last 20 days experiencing frequent disconnections. Recently, it was restored but was very slow. Since three days, again no internet. The customer care number never works. This is fraud that they switch off the customer care number. Whom should we complain? Shameless beam ? Stupid fellows. No one is resolving issue. They say server problem. Then throw that server. . Still i am getting sms to pay bill else connection will be removed. Why I should pay the bill? Fooling people. cheating fraud. senseless labours

I have requested on, 27.04.15 to disconnect my connection temporarily for one month I.e May 2015 but disconnected on 05.05.15 after my repeated calls. But I am asked to pay 213/- towards part payment up to, 05.05.2015. I have not used net from 01.05.2015, since I have taken Airtel internet. As I am not liable to pay 213/- for the delay in disconnection complaint lodged with HO beam cable there is no response. There is also no response from customer care phone always it shows engaged.Now I am receiving treathening messages/mails for disconnection though I have paid rs.730/- in advavce for June 2015. My mobile no [protected].

Paid Rs.7800 for this hopeless connection on 31st May, 2015 and its 13th June, 2015 today and apart from one useless wire nothing have they given. Never subscribe for this connection. They are frauds and will just collect money and never give you connecion That person who received my money is nomore receiving my call also.

Payment done on 7/6/15 .No Internet connection even after one week . Not able to reach any customer care person. Always customer care number is busy. Very poor customer service. Account No : 938726. Now i m trying to find ways to get my full refund.Even for that, i could not reach any customer care person.

Respected beam fiber opticals, I am not getting internet connection from 1 week.When I call to ur customer care service then it says busy and busy tone appears for quite a long time.I call u everyday and I get no response from ur server.so pls help me from this condition.