ACT Fibernet Complaints & Reviews

Hi, Based on repeated assurance from sales representative(Mr. Jaffer : +91 [protected] ) of ACT Broadband on the availability of technical feasibility for the connection, he has collected an amount of 1792 Rs on 15th Mar 2015. Ticket number for the same is : 3145062. The installation is not yet done and connection not provided. Currently sales team is not responding. Kindly requesting to resolve the issue by providing the connection...

Greetings, On 2nd April I got a bill of 681.00 RS against my Internet usage. However, it used to be 630 Rs previously. On contacting CCare I got to know that they have upgraded plan to 5 MBPS and they sent some message regarding this it seems. Later, after checking my messages, I found that on 25th March 2015 they sent me message regarding upgrade of package from 4 mbps to 5 mbps and increase of cost from 605.00 Rs to 650RS for my plan. Complaint...

I've purchased a new ACT internet connect last month 20th and has not installed even after 20days. when called toi know the status there would be no response or there would be a response or commitment which they never bother to fulfill. Even when i finally decided to cancel the connection and asked for refund there is no proper answer. My advice... please ever dont choose such services....

Dear All, I am using ACT last 6 months. So far no problem. From last 10 Days i can not connect any FTP or Server. I can not access some services. I call customer care and give complaint they told me they have some server issue will be solve in 5 days. I have wait more then 7 days Problem still not solved. Today i got call from technical team they said we can not access those services using dynamic IP. They force me to BUY STATIC...

I Booked ACT connection on 02-April-2015(Thursday) as per the Sales executive(Name :Sarat, phoneNo: [protected]) i will get connection on 04-April-2015(Saturday). Till Now I don't have any connectivity . Every time I call Sales executive(Name :Sarat, phoneNo: [protected]), his phone is in switch off mode. I have dependency on internet for my office work but NO CONNECTIVITY... Complaint number is [protected] If you are not taking action...

Am a customer of beam fiber, now actcorp with Account no: 339889 and User ID: [protected]@yahoo.com.. I believe on Saturday, 7th March I called customer service and spoke to Rahul, requesting to upgrade my internet plan to A-Max 1050, and there was a ticket number# 16096931 sent to my mobile around 02:10 pm and he gave an assurance that it takes 24 hours to do so. To my surprise, on Monday noon it was not changed. Again I called customer...

Complaint Number: 4114546, 3779067, 3718947. All these complaints have been raised for my user ID: 1121192. I ordered for ACT Connection twice. First one on 28th Jan with a payment of 1259Rs. And second one on 2nd March with a payment of 1679Rs. Both the times i had to cancel the installation order. A refund of the amount was supposed to be sent within 7 working days from the day the order was cancelled. It has been more than a Month...

False commitment from ACT Fiber net ACT Fibernet doesn't deliver on time The sales executive Mr Jaffer was just so prompt in collecting the money on the day he came to my Officeto fill my application, but ACT is not so prompt in getting the connection activated. The sales executive said the connection will be activated in 6 days, and then after the 6th day, the customer service officer said they needed 4 more days. And it's been over...

I have a account with Beam Telecom, now known as ACT Fiber. The account number is 132609. I opted for Beam Internet few years ago. If I remember correctly, it was in the year 2009. Since then I had this connection and when i first opted for this connection, a Modem box was installed at my home. The executive, who first guided me through the initial process of the Internet connection, informed me that I would be receiving some kind of compensation...

Dear beam telecoms i upgrade my package from 15mbps to 100 mbps, and still the Internet is poor, why i would pay that much money if the Internet is still poor. Second the speed test i'm getting 25 to 30 mbps, what is wrong with Internet. please kindly i requested to concern my complaint, otherwise i'll go back to 100 mbps. contact No.[protected] username : [protected]@hotmail.com...

My ACT(beam) Account Number is 224959. I am ACT (formerly Beam) customer since last more than 3 years[protected]. Now a days i am facing the problem of excess data usage i.e the free quota which is provided by service provider for a month and once we exceed that free quota our internet speed downgrades. I am currently under 6months subscription A-Max 650. Since last 3+ years i am sure i rarely might have exceed the free quota as prescribed...

Hi, I had Beam Internet connection when I was residing at Ramanthapur but when I shifted I was told that Beam connection was not available in that locality. I shifted to the next lane only. Later after we relocated to Uppal, I called the customer care several times for the reconnection but all the tickets were closed without providing a proper resolution. Ticket# 14107561, 14201396. I was not told the reason for closing the tickets without...

There is not internet connection for the past 4 days and we have been calling the customer care umpteen no. of times. The answer is "will be resolved in next few hours". All our company's operations have come to a halt because of this. Need immediate action....

Paid advance rental of 1150 and 500 Rupees for installation of new internet connection from ACT Fibernet Bangalore. 5th Jan - Payment done 24th Jan - Got connection at 8.30 PM 26th Jan - Connection dropped on its own at around 7 PM 30th Jan - Got connection after fighting a lot with Customer Care 2nd Feb - Connection dropped on its own 6th Feb - Requested to cancel connection 7th Feb - Got cancellation confirmation mail from ACT 26th Feb...

hi this is shravan, I have received below message from act fibernet Today at 4.56pm Dear Subscriber, we are facing intermittent issues in the network . We are working on resolving the same & should stabilize connectivity by 6pm. Inconvenience caused is regretted. - ACT Fibernet till now I am not getting internet connection and customer care support not available between 8 pm to 8 am... If I get the problem between 8 pm to 8am...

RsonaI registered for ACT fibernet connection on 8th Feb 2015. But no one showed up for the installation till 6th March. All the members in the house being working, we called up ACT members both on company numbers as well as personal numbers to come whenever we are available. Moreover we took sick leaves for continuous week in order to get the connection but everything went in vain. Being ved up by their worst service till then, we finally...

I have 50Mbps Plan but I have frequent disconnections and the customer support never resolves the issue instead they annoy me by asking details again and again. They don't have a toll free number and whenever I call through my cell phone I get charged a lot. If I don't get connectivity Act or Beam should refund back my money for the day....

Even simple fault WILL NOT be attended for days together. Their infrastructure is very bad. They lay cables all over the trees which are prune to damages. They DON"T work on weekends and will attend to complaints only at their will. Customer support guys are very rude and their is no way you can reach out any sensible / senior guys....

hi dear beam telecom iam sufuring from internet since somany days i even contacted supervisor of beam telecom they even said that there no conectivity near our locality so we want our 4 months refund amount so please give our money i hope you will give our money back or else we are going to put a case on beamtelecom...

I have raised request for "CPE Removal" many times in the past 6 months. Even I have sent mails at "[protected]@actcorp.in". But the ACT (Formerly BEAM) have not taken any action on that. Whenever we call the customer care, they register a ticket and without contacting the customer or resolving the reported problem closing the ticket. If we call them back, again to find why it has not been addressed, they are registering another new ticket...