ACT Fibernet Complaints & Reviews

BEAM IS A ONLINE SERVICE PROVIDER FOR MOBILE, DTH, RECHARGE, AIRLINE BOOKING, RAIL TICKET, MONEY TRANSFER.. I FRANCHISE OF BEAM . I PAY 6000 FOR FRANCHISE.TWO MONTHS WORK PROPERLY. BUT LAST ONE MONTH NOT WORK ANY SERVICE.I RESISTER MY COMPLAIN BEAM CUSTOMER CARE.EVERY TIME THEY SAID ME THAT NEXT WEEK SERVICE WILL BE STARTED .BUT AFTER ONE MONTH SERVICE NOT START. MY BUSINESS IS FULLY STOP... PLEASE HELP ME... MY CONTACT NUMBER IS- [protected]

I have ACT (Formerly Beam Tele) Broadband connection for my home at Hyderabad and have paid my charges for six months starting from April 15.. I stopped getting connected from 27th May. Despite multiple calls and complaints on the portal, the issue is not addressed till 1st of May. No technicial ever turned up or called up to...very poor response.

ACT used to provide minute details of data usage, which could be accessed on their website 24/7. They have suddenly removed this service & all that is provided now is the total data used & option to reset FUP by paying extra. I hv been noticing that my data usage is showing more than I'm actually using & thr is no way I can track or check this. Cust Care are clueless abt this & the wait is too long. Customers hv right to this info 24/7 & ACT should act in this regard than wait for some suit to be filed in this regard, unless they are really up to some serious data fraud.

I am very disappointed with the connection and also the services. I dont have internet connection from past 3 days also i have given complain but till now no update. Everyday i will call the customer care and everyday i will get the message that it will resolve today end of the day. No proper message. No update. Also customer care waiting time is very high. Which is also payable not toll free. Can anybody will take will take care if you really want your customer to retain. Complain Number - [protected] Account Number is 1180553

I am getting no internet connectivity from past 4 days. I registered a complaint on 20th of May with ACT customer care and we received a message that it will be resolved by 22nd May. No one from the company bothered to visit and check what the issue is. After calling again on 21st evening we got an assurance that it will be rectified by 22nd afternoon. Again after all this wait no one came to pay a visit and check the issue and we received a message saying that it will be done by 24th. I called again on 22nd and 23rd and was told that it will be done by evening 4 PM of respective days. Still no resolution. Earlier this month we shifted our residence and it took 11 days for the transfer the connection. The new location was mere 300 meters from the old one. In this month of may we have received proper internet connection only for 7 days. Every time over the call false promises were made and we got to hear only one thing that status of complaint will be updated and it will be resolved at the earliest. From 15th of the month we started receiving reminders for payment of the bill which we have not used at all, failing to pay the bill our connection will be discontinued. We have faced a lot of trouble, mental harassment as well as interruptions in important assignments, interviews for which internet is required. I personally feel that ACT does not have the enough manpower to support customer/internet services. Registered mobile no - [protected] Name of consumer - Nirmaan Kathuria Customer ID[protected]

my Name is ravi booked a new Internet connection on 16/5/2015 6days back and your Executive came to our residence and collected Rs.5702/- Cash Receipt No.37853 that includes Router and connection. Another Executive came otherday and put the cable without Router .call up customer care no option for complaint no responce on live chat sms many times to [protected] no use Your Custmer care centre are not giving clear picture. In view of the above, please refund the amount immediately. i took airtel connection they have installed in a day please refund my money asap

Hi Team, We have been trying their customer care since the last five day as their connection was not working, everyday they give us the same answer that it will work today.We are very dissatisfied with their service as we paid to them and we got no solution as such.Request you to kindly share with us the refund policy.

Hi, I have bought ACT broadband connection last week and till now more than 10 times the internet was down but the issue not fixed permanently. I have raised multiple requests but no luck. The tickets are closed with Fiber cut issue. Please fix this issue permanently....

My name is Chandrashekar S from Hyderabad. Even though I have paid the amount in advance for 6 months broadband connection and hardly used the service for 1 month or so, from last 1 week or so my net connection has been getting disconnected very regularly and very slow when the connection works. I have tried calling the customer care, the Hyd. phone numbers but no one even has picked up the phone. Also, the sad part is that they have given the Nodal Officer and the Appellate Authority (Anand Krishna and Suja Varghese) email id to whom I have sent emails including to the customer care department [protected]@actcorp.in but it is so surprising that so far there has not been even an acknowledgement for my email leave alone resolving my issues. It is really sad to note if the Nodal Officer and the Appellate personnel work for Beam or ACT and don't worry about the complaints/ escalations sent by customers like us and seems like they have all these personnel details on their website to cheat customers like us. I wish some action can be taken against this organization for not resolving or even replying to my mails, not picking up the phone to lodge a complaint etc. Regards, Chandrashekar S Voice: +[protected] [protected]@gmail.com

Hello this is lesly the connection is in the name of rohan dahotre and registered by my mobile number and i used to pay this time when i was paying the payment got hanged for about 5 mins after 3d secure pin so i closed the browser and i payed once more cz i dint get any payment message on my mobile so i tried once more then it worked and after that i got 2 messages of paying Rs 1179 (in total Rs2358)and then i instantly called them and they said we recieved 2 payments from me and and then they told me to resolve from bank which i cant really do because of work and my bank acnt was not made in the city where i currently currently live. i told them about this but they said we sorry we will tell u when u once disconnect the net instead of refunding the extra that got payed which is 1179 the amount. me and rohan are roommates and we are moving this month end as per our rooms agreement i even told them this but they are not refunding the money which was hanged and received by them and this is really kills me even when i called them to resolve the net problems they did the same one day they took abt 7 days then 3 days saying within 24 hours i even lost my freelance job from this and now they are playing with my money i really hope i get help from here registered mobile no [protected]

Hi, I had called your customer care for reconnection at Boduppal. They said they will do it in 3 days Even before they called us, we receive a sms saying "your ticket is closed". When I again called the customer care they said the technician will call us and they will install a new server box, as the one which is there in our area is full. After 2 days they call and tell us that it cannot be done as there is no server box and they cannot install a new one. It's really surprising that I receive multiple answers each time. This is at least not expected from a reputed vendor like Beam which is supposed to be the most popular.

I had paid ₹1700 on 27th April for installation charges and 1 month connection in my house in Koramangala. It is now 18th May, I have called them more than 100 times, and they refuse to pick up my calls . In the papers that I had to sign, it was clearly written it will be installed in15 working days. It has been almost a month now. Mr Prasanna(phone number:[protected]) was assigned to our house, but he picked up the phone, abused us and cut the phone. I have been so badly harassed and lost a lot of money as I work from home, and Internet is absolutely necessary. I feel really helpless and don't know how to sort this issue out.

Hi, I have recently relocated to Bangalore. In my society, ACT broadband has monopoly and no other vendor is present. I too applied for ACT broadband connection and submitted my documents with required money to one SPOC whom I was directed by banner posted in my society. After following up with him for two days, another fellow called up saying that I have given documents to wrong person as previous fellow doesn’t handle new connections. Despite being surprised, I retrieved documents and money from first fellow and gave to new guy who told me that I also have to shell out another 2000/- for new router which I gave in cash. He told me that I need to get internal wiring done from my building electrician which is required for connection which I got done same day. Next day ACT electricians came to my flat and connected wires to the boxes present in building basement. After two days, the SPOC with whom I was following, called up saying that as I am working in Dell company, ACT broadband doesn’t provide connection to its employees as they had certain payment disputes with them in past. Stunned, I called up helpdesk who after taking to 15 minutes mentioned that they have certain technical issues (which they can’t inform me) due to which connection can’t be done at my flat and I need to follow up for refund separately. Now I am left after spending around 4000/- clueless and looking for alternatives. Can somebody help me getting right answer why connection is declined. My application request number is CF[protected]. Regards, Vishal Bansal Handset: +91-[protected]

I have requested ACTCorp over customer care phone number for new connection at my apartment 16-4-32, Talibkhundmiri Road, Malakpet, Hyd - 24. After multiple calls to the customer care hotline. i received a call from ACT official (phone number: [protected]) just to be informed that he is not to concerned person and he will sms the contact number of the concerned person, which is ([protected]) since 2 days i have been trying to get in touch with the concerned person but the phone is switched off. When i called the customer care of ACT corp. I was simply asked to complain to the nodal office through email at [protected]@actcorp.in I am not sure if i should be struggling to get internet connection from ACT fiber. However, i request the concern authorities to look into the matter and do the needful. my phone number [protected].

I am a old customer and made 6 months payment well before. There is a problem with my net. I gave a complaint and ticket no.is 16959368. I am pursuading with people concerned for the last 3 days. Even though lot of promises are made to resolve the issue till now nothing is happened. I am tired. K.Venkateswarlu [protected] [protected]@yahoo.com

Hi Sir...I have requested for a Beam/Act broad band connection and they have charged an amount of 4020/-Rs as in advance for 6 months.The committed installation date is on 10th May 2015.Till the time Internet is not provided to me. When ever I call the customer care they raise a fresh ticket and say with in 24hrs the issue will resolve. I have almost called more than 40 times to the sales person and the customer care.They are not care at all. Please take the appropriate action.

I have taken a connection from Atria Convergence Technologies under the ACT Fibernet scheme at my residence in West Mambalam. The account number is 1132357. The promised speed is 20Mbps with a Fair Usage Policy of 40 GB every month, for Rs. 999/- plus ST. My connection is being throttled down to 512 kbps by 14th of every month saying that the FUP has been exceeded. The ACT Fibernet portal does not provide day wise itemised usage details. I have requested their customer support for itemised usage details and this has been flatly refused. Under this circumstances, I am suspecting foulplay to show that the usage is 40GB so that they can collect additional payment for excess download. Please investigate into the matter.

My daughter had requested a new Internet connection 5days back and your Executive came to her Flat No.104, Sai Kiran Apartments, Near Satya Sai Nigamam, Srinagar Colony, Hyderabad and collected Rs.3, 400/- that includes Router and connection. Another Executive came yesterday and put the cable without Router and advised to buy a Router separately. Your Custmer care centre are not giving clear picture. In view of the above, please advise the Executive who attended the work to install the Router also, if not please refund the amount immediately. She is having Cash Receipt No.78093009 for Rs.3, 400/-. Otherwise, I will file a complaint in Consumer Forum within a week. Kranthi Boda Flat No.104, Sai Kiran Apts, Near Satya Sai Nigamam, Srinagar Colony, Hyd. (M) [protected]

DEAR SIR/MADAM, ON 6TH MAY I HAVE REGISTERED (RS:1280) FOR AN INSTALLATION-CONNECTION OF ACT FIBER, THEY HAVE TOLD MAXIMUM TIME OF 1 WEEK, BUT IT WILL BE COMPLETED IN 4-5 DAYS.TODAY IT IS 8TH DAY BUT NO RESPONSE FROM ACT FIBER PERSONS.I HAVE CALLED THEM TODAY TO RETURN BACK MY MONEY SO THAT I CAN GO FOR A BETTER BROADBAND.THEY ARE NOT GIVING PROPER ANSWER. KINDLY TAKE NECESSARY ACTION ON MR.CHANDRASEKHAR.

Since i moved out of my old premises, i requested for a transfer of the balance amount in my ACT account to my other account on Apr 15 2015. The ACT technician said it is possible to transfer the balance amount from one account to another. For the next 5-8 days, i only got mails saying "Ticket raised for problem". There was no reply at all. So i requested for a disconnection of the account by 29th April and the same was done. But i did not see the balance getting transferred to other account. Instead i was billed for the month of May 2015 when the account was already disconnected. Kindly help me out in this regard.