ACT Fibernet Complaints & Reviews

Dear sir/Madam, ACT is the Most Pathetic service provider that I know of. I applied for a new connection with ACT on 2nd of June 2015 paying full years subscription fees which is14350/- Rs, the Marketing person promised that even though the official deadline is 7 -10 days, but he will try to get the connection activated within 2-3 days. I waited for 15 days, but there was no connection, then finally I had to call the Customer...

Hi Sir...I have requested for a Beam/Act broad band connection and they have charged an amount of 2780/-Rs as in advance for 6 months.The committed installation date is on 27th June 2015.Till the time Internet is not provided to me. When ever I call the customer care they raise a fresh ticket and say with in 24hrs the issue will resolve. I have almost called more than 40 times to the sales person and the customer care.They are not care at...

I have referred my Friend with Reference Id :60960, He Got connection its been 21 days still i didn't receive any movie tickets, i called them several times and the answer which i get every time is you are gonna receive a call from our operator and u will have tickets with in 24 hours but i didn't receive any tickets, i called them 6 times after my friend got connection, i got the same reply but i didn't receive tickets previously i faced...

As I have been sending this mail to ACT Customer Service is Pathetic & it Sucks This is Sandham Neelu Devi with email id [protected]@yahoo.co.in Username : 10758172 My Account ID : 610726 Power discount was Rs. 44.50 for this entire period since the 1st month of Act Broadband installation itself so how come it's been reduced to Rs. 43.86 all of a sudden this time i.e., July 2015. Instead power discount should be increased taking...

BEAM TELECOM – Worst ISP and pathetic customer service ( In My opinion )

I have had enough issues and trouble with Beam Telecom over the past 1 month and its getting difficult day by day for me to keep confidence on the ISP who have such worst service that they doesn’t even care to call their customers back and provide a legitimate explanation.

Here is the detail:-

Ticket# 17394069...

Hi, I have registered a shifting request with Beam(ACT Fibres) to potalapally residency. It has been 3 days and I have not received any call from beam regarding the request. I have followed up with customer care numerous times and they always keep saying, I will get the call from back end team. I am fed up with the Beam service, I want to disconnect my request. If you are not able to provide the connection then please tell so rather misleading...

Hi, Ticket No:17620668 It's almost 3 days passed since I game the complete 6 months money but the new connection is still pending. The customer care has no idea what is going on. They throw it on supervisors but the ground team is completely missing and there is no support or adequate help....

I had requested for the new connection after getting good review from my cousin about ACT in Ulsoor on 19th Jun 2015 & ACT representative came to our door step next day and collected all the documents and money for new connection said Min within 5 days i will get the connection. After the 2 days we had ACT technical guy come to our house to fix the connection box in my building and took my power connection and placed only wire for without...

My Customer id is 153380. I had an argument over improper billing with an ACT representative and then they kinda gave me a breakup of the Invoice. Apologizing me for their mistake. But, when the invoice was generated the same story repeated. Now, it is become a routine to call the customer care and raise complaints. They have even slowed down my internet speed and I do not get the promised 30 Mbps for which they have charged me. I now have...

This is my first month o[censored]sing ACT fibernet. Before using this I had a very good impression about ACT. But actually ACT is providing the worst service in the city. Tikona and Metronet were far better than this. In my first month itself my net is disconnected for more than 10 days. I have spent more than 250 for calling customer care. They generally dont pickup before being online for 10/12 minutes. They are commiting to give a call back...

i referred one of my friend through act broadband referral program, they promised me to give tickets, i complained to them several times..every time they are saying, one of our team will contact you.. but they never called me. my problem was not solved till now..! my id: 785046...

i referred one of my friend, through referral program from act corp.. but i have not received any benefit from act corp, as promised by act corp.. i gave a complaint they said they will call me.. but there is no update till now..! complaint Ticket No:17548903 beam account id: 785046...

Hi Team, I am not getting the speed of 30MBPS as per my PLAN (Rs 1049.00). I also raised a ticket (not sure which ticket is related with the concern of speed. so listed all the three tickets:# [protected] OR #[protected], #[protected]). My User ID is: 11067246 Please look into this issue ASAP. Thanks....

Really disappointed with your internet service. This is the 5th time in a month facing the same issue. Today some some Act tech opened up the box and went after checking something. After that internet not working. Are you really having a capable tech service guys. Really not interested in renewing the service. They don't even know how to fix it. Can you fix Today or not? User id: 10936208...

After i got my new broadband connection everything was working fine. Suddenly i started getting this network configuration issue.please find the screenshot below for reference. I called up Customer Care and made a complaint regarding this and they said it will be fixed ASAP. It has been 5 weeks and no progress in this. 2 weeks after the complaint i got a call(13/06/2015) from executive informing that I can fix the issue on my own and I...

I am consumer of ACTFibernet broadband in Bangalore and I have subscribed to their as advertised 50Mbps plan. As per the plan I should get fast, reliable connection at 50Mbps speed with small variation at all times. I have paid in advance for 6 months for this service and It has been almost a month I upgraded myself to this account. Since last 3 weeks I have been complaining of low speeds of 2Mbps on a plan of 50Mbps but ACTFiberent simply...

Hi, This is Venkata Bhanu Kiran, an act user bearing with ac no 1171362. From last Friday (19/06/2015) there is no connectivity. due to going out of station not able to raise the complaint. But on 22/06/2015 raised a complaint by waiting in around 10-15 mins in queue and the executive committed to resolve it in 24 hrs. Worst part is not rectified or not even a call from ACT side in 24 hours, later on 23/06/2015 called then regarding...

The internet on my broadband connection is not working from the last 4 days. I even submitted the complaints on the customer care link and tried to call on the customer care number but no solution. Account No. : 1202827 Location : Bangalore Please resolve the issue and do the credit adjustments the 4 days in the bill. The guy from ACT who promised to resolve any issue in the future personally is not even picking the call....

This is regarding the internet Connectivity down issue which i am facing for 4 days. Really getting irritated with this kind of issue. Still there is not even a single solution or even technical guy visited to resolve it. Internet was down from 21/06/2015 to till date. I have made so many calls to customer care no. Everytime they will come with the solution it will be rectified by the end of the day. Still nothing is happening. I am very...

I am not able to access internet since June 20, 2015. Since then, I have been calling them daily. Simply customer support executives are raising service request tickets and those tickets are closed at the end of the day without being any service provided. This is the worst customer support I have seen....