ACT Fibernet Complaints & Reviews

From the past 15 days i have raised multiple complaints for not getting any power back up at the junction box at vanshee Eldorado Apartment (Marathahalli) as a result whenever the power goes off the Internet goes off . Each time i get a resolved SMS without fixing the problem and i have to with reopen the ticket or request for a new ticket to be created. I have called the customer care executives multiple times yet this issue has not been rectified. There is no proper escalation procedure for repetitive complaints. i have called more than 20 times to customer care yet the problem stays unresolved. Acc No.1217240

Last year(2014) Aug-Sep time frame, I have discontinued ACT Broadband services due to extremely pathetic services, But further they keep calling me and told me that they will improve there services, As a result recently (20th July 2015) i have activated there services and they initially told me to pay 605/Rs which i have paid.They resumed services afterwards .Then in few days suddenly they discontinued broadband services saying that i have to pay an extra charge of 348/- Rs.When i told them that i already paid 605/-Rs, But they are saying that 605/- Rs is last year due and again i have to pay 348/- Rs. After clarifying them that i have discontinued because of there worst services and i am not liable to pay for it.They are nor listening and there nodal officer is also speaking same language. Please look into this.

I referred one of my friend ( reference id 63318) to take a connection with ACT broadband thinking that its a good broadband company and the speed is good and customer service is fast. And it's been nearly 1 months now. I have called up and spoken to customer care, send an email request 2-3 times but the response has been so pathetic. Whenever I call to Customer Care they simple saying issue will be resolved in high priority.

I am facing internet connection issues since a week. I have not gotten resolution yet. Customer care executives will give only one answer it will be fixed by end of the day. I am not getting any update information regarding complaint fix progress.

Hi sir this is Bhanu reddy I have requested for new connection in alkapuri area near lb Nagar and I jmhave already paid amount for six months package inspite of providing me a connection dilsukhnagar branch employees are not taking my requests. I paid amount on 2nd July 2015 and from past 20days I have given several requests and complaints to customer care service but I haven't received any call or service from beam. I have visited tarnaka branch and dilsukhnagar branch personally to register a complaint but I haven't received any support from these offices also. Now I am planning to proceed legally with consumer form and rti act. My phone no is [protected].

My id is 10707942, from shantinagar Bangalore.
since last four days, your customer care number 42840000 is busy from morning 9.00AM To 11.00 PM.
internet services are not available since last 4 days and no place to complaint.
why don't you have 24 hour helpline dedicated to existing customer only?
who will pay for 4 days of lost services?

Before house shifting i have confirmed the availability of Beam cable service at my new place and paid 6 months amount, later after i shifted to new home beam cable to took 15days to confirm that there is local operator issue and they can't provide the service.I have asked to refund the amount and from last 20 days keep on updating the new tickets but refund is not happened.Full negligence in attending the problem. recent ticket number:17870989 user detilas: arunkumar Registedred mail:[protected]@gmail.com

My account number is 937183. I have request for VPN connection (Ticket no[protected] on[protected]:20 AM, but they not solved it and I found I am not able to connect my internet. I again complain for unable to connect internet (Ticket no[protected]. They call me and said executive come to my home, but till no one come. They close my ticket and generate one new Ticket 17854834. Last 2 days I call many time in customer care, but service auto answer says "Stay in line", after many time call, I have success to call with customer service executive and he said immediate take action, but till now[protected]:30 PM) no person come to my home. Very very poor service.

My UserID is : 11245616, We had taken your act connection since 29th June, but till today we can''t find the properly internet connection.After complaining 10 days they gave 1 day connection which is on last Friday but after one day its creates same issue. We have lots of work to do but your technical guys are not solving anything. We are facing lots of trouble for this. We already paid 6500 for 6 months plan & we also paid 1000 above money for calling your customer care number. What can I do for that we can't understand. If you have Humanity so Please help us. I also left 3 of my Clint due to your internet issue. Always I said same thing but your customer care guys & your technical guys are not doing any thing. So I am requesting you Sir if you don't Resolve our Issue Please give us our Money back. We will take another net connection which is far better than yours.

Sir this is premchand from hyderabad. I have taken a new connection from act broadband services. With the user name [protected]@gmail.com when i am connecting to the internet it doesnt loading thw login screen too. . . Please help me out from this. When i am troubleshooting. It says local area connection doesnt have a valid ip configuration

This is Binod Mahto holding ACT broadband connection with Account No: 180344. I made a payment of 1196/- INR through Net Banking (HDFC Bank) to pay ACT broadband bill. After payment I got successful message with Track Id:act-billpay-[protected]. ACT is claiming that they haven't received the amount and asking me to contact bank to get that amount refund back. I do contact to bank for this and Bank confirms that money is successfully got credit to the Merchant account. Below are the transaction information which has been provided by the Bank: Transaction Reference for the payment from Bank:[protected]as per my account) Merchant Transaction Reference No.: [protected] (Given by bank claiming that amount is successfully credited to the merchant account). I have called customer care many times and also have sent a mail to ACT Helpdesk also to resolve this issue but they are responding properly. Please I need help to get my hard-way earning money back to my account. For reference:Below is the mail chain details with ACT helpdesk. [protected][protected][protected][protected][protected] From: Binod Mahto Date: Fri, Jul 17, 2015 at 7:50 PM Subject: CCAvenue Order No. act-billpay-[protected] : Transaction Failure issue To: Help Desk Bangalore Dear Sir/Madam.. The reply which I received for my complain (shown in below mail chain) is not at all related to the issue and it look very irresponsible reply. Anyway I contacted to bank and got the Merchant Order/Transaction number (mentioned below here) using which, Bank is confirming that, Money is successfully got credited to the Merchant Account. Merchant Transaction Reference. No.: [protected] Merchant Transaction Description: CCACG1AAR161/CCAACTTVIN I request you to please do the needful to get my money back to the my account. Thanks, Binod Mahto Username: 10417294 Account No: 180344 On Fri, Jul 17, 2015 at 10:51 AM, Help Desk Bangalore wrote: Dear Binod Mahto, Greetings from ACT Fibernet! We would like to inform that, as per our records we have received your payment towards subscription as on 12/07/2015. PS : If you have any other Complaints or Queries request you to drop in a new mail do not reply to same E-mail. We are always happy to serve you. Thanks & Regards, Rukmini Executive - Customer Service, Atria Convergence Technologies Pvt. Ltd. Email Id - [protected]@acttv.in Bangalore, Karnataka. On Wed, 15 Jul at 9:41 PM, Binod Mahto wrote: Dear Sir/Madam, I made a online payment of 1196.00 INR through "http://portal.acttv.in/group/blr/myaccount" to pay ACTBB bill using net banking (HDFC bank) on 3rd July 2015. Payment went through and received the successful message as mentioned below here: ============================== Transaction Successful Name: BINOD KUMAR MAHTO Username: 10417294 Account No: 180344 Address: 45 Amount Paid (Rs): 1196.00 Date of payment: [protected]:18:13 Track ID: act-billpay-[protected] ============================== For your Information: Bank Name: HDFC Bank Payment Reference No. from Bank for the transaction:[protected] ============================== After some time I received a mail (as shown in below mail chain here) which says, "the amount which is charged or blocked in your account we shall coordinate with the bank and have the money reversed ASAP. The money should reflect in your account within 2 business days". I waited for 2 business day and then on 7th July 2015 (evening) called the ACT Customer Care to raise a complaint. ACT Executive told me to contact bank first as they didn't receive the amount and didn't take my complain. After that on same day I called Bank to raise complain regarding this. Bank told me, they need 7 working days to for this. After 7 working days Bank confirms that, transaction went successful so they can't do anything (they can't revert back the amount), also said contact to merchant and asked them to contact bank OR ask them some proof which confirms that 'they haven't received the amount'. On 14th July 2015 I again called the ACT Customer Care to raise my complaint saying "1. They need to contact bank to get my money revert back (as the mail says in below mail chain). 2. ACT must provide me some proof (mail/document) which confirms that they haven't received the amount.". My complain registered with following Request No. [protected]. Next day on 15th July 2015, I received a message from ACT saying "My complaint has been resolved." I got confused and called back to ACT Customer Care to know on what basis they said my complaint has been resolved. Neither I got my money back nor I got any mail regarding transaction failure. When I asked them why, they said "In our system transaction says failure so I need to contact to bank". My question is that: 1. As per the transaction, I got successful message saying "Transaction Successful" after transaction. After this if transaction fails, what does it mean and who is responsible for this? 2. As per the below mail chain, it clearly says "we shall coordinate with the bank and have the money reversed ASAP". Now why should I contact to bank for this? 3. If I need to contact to my bank, On what basis I'll prove that You(ACT) haven't received the amount? kind request you to do the needful to get my money back. Regards, Binod Mahto Username: 10417294 Account No: 180344 [protected] Forwarded message[protected] From: Date: Fri, Jul 3, 2015 at 8:18 PM Subject: CCAvenue Order No. act-billpay-[protected] :: Transaction Failure To: binodk.[protected]@gmail.com www.acttv.in Dear Customer, We are unable to obtain, authorization for the following Order act-billpay-[protected]. In the rare event that the amount is charged or blocked in your account we shall coordinate with the bank and have the money reversed ASAP.The money should reflect in your account within 2 business days. We suggest that the customer may go ahead and do a fresh transaction. In case you should have any concerns request you to raise a support ticket at at helpdesk.ccavenue.com. We request your cooperation in this regards. Regards, CCAvenue Customer Service For "Live Support" Click here or raise a support ticket at helpdesk.ccavenue.com -- Regards, Binod Mahto

Today I have purchased one broadband connection from your company on the agreement of it should be activated by today 4.00 PM maximum, as your customer care executive told me. Otherwise I have selected some other options, lots of other internet providers are available in my area. Even the person who collected my document and payment in the morning assured me that it will be activated maximum by 3.00 PM today. I am not sure about his name but I have his mobile no -[protected]. I talked to customer care and they are giving diplomatic answer that it will be activated by tomorrow or day after tomorrow, I haven’t chosen for these king of worst service. I was not sure about your company service is worst, you guys are just making fool to customers, in the first instance you should tell the exact time, so that I could manage my expectation. I am not sure what to do in this case, hope you can understand my situation, tomorrow we are going out of station at 11.00 AM morning. Looks like I need to look into some consumer complain service.

Hello Beam, I am facing an connectivity issue from past 1 week onwards, daily I have to raise a complains, but none of your team has resolved the issue when ever we are calling to beam we have to be on line for more than 30 min and your team is playing cheap road side tricks with the customers, if customer is asking to escalate an higher level, simply they will place us on hold for more than 40 min and we will fud up and we have to disconnect the line it is going on daily bases and we visited an beam office but no response, at last I went and checked the centralised switch box it has locked and I seen that there is no power to that switch I asked to house owner what's the issue and owner gave me the brief details . By his own word. saying that from past one year onwards he didn't received current bill for this switch so that the reason he switched off the power plug, Now tell me beam I am paying you the bill every month, So here what I have do and If you guys are not capable to provide service to customer just inform to the customer that you are incapable, so that we can go for another service provider, altho we are paying tax 19% tax to you guys...I need answer from you guys. You can contact me @ [protected]

[protected]ticket no Above ticket I raised after confirming wd the support team of act broadband @ beam as I am working from home ..it was a critical assignment I was pursuing its been 37 hours still no body or the support official tried to call for the above ticket I have raised.. But the [censored] fact they closed the ticket and we th8 that it is working may be its a onl9 work..but now wen I tried same problem no network access after facing the issue wen I call to the Tech-sup they are saying we can't do I asks dem its been 2 days now I am going to be hacked by the higher official wat m gonna do ... They drop the call wth man ..whom I ll call n whom to report my concern . Mob-no-[protected]

on 30th june 2015 we booked for a broadband connection we paid 1700rs to the two members of there company. till this date 16th july its been 17 days we havent got connection . we tried to reach the company we gave complaints more then 5 time ... even the person who took the money isnt receiveing our phone. daily they are telling that today it will be done it will be done.neither they are returing our money nor they r taking up any actions. the manager and the supervisior are also not taking any action n not receving our call more then 200rs we have wasted in just calling the customer care services.. n complaint reg. services.

This is the mail I have sent to ACT nodal officer after the pathetic customer care executive response from ACT. Please go through the below complaint I had raised with ACT customer care executives. "I applied for a new connection on June 23rd by issuing a cheque in favor of 'ACT' (amount 1270/-) to your sales executive Mahesh Kumar. On 24th of June, he called me and said he needed a cheque in favor of 'ACT FIBERNET' instead of 'ACT' hence for new connection please make a payment online so that he can proceed with giving new connection. So I made a payment online(SAF No:243075. Reference Number is[protected] and got the connection on 24th June 2015. After which I asked Mahesh Kumar to return the cheque on the same day(24th June) while giving him the reference no of the online payment since I have already made the payment and it is of no use. Mahesh Kumar said "You can stop the payment of the cheque, so that he doesn't have to return the same". After stopping the payment for the cheque issued, ACT disconnected my connection on July 7th saying my cheque has bounced and hence levied cheque bounce charges along wih Rs 1270. Then ACT reversed the connection charges due but didn't revert the cheque bounce charges. For one day I couldn't access the internet because of problems on ACT side, they reconnected admitting the problem on their side but then the cheque bounce charges has not been reversed. Despite making calls to ACT customer care 4 times and emailing about the issue, what i get is complaint number which are said to be resolved without informing me and the Bill Payment page again asks me to pay an amout due last month + cheque bounce charges." Today Mr Praveen customer care executive informed me that they have taken action against the sales executive but are not ready to reverse the cheque bounce charges. He inturn asked me for voice evidence regarding the conversation with the sales executive who has done the same. The whole point is ACT is trying to pass the buck and unfairly wants me to pay the cheque bounce charges, while I am no way responsible for the procedural lapse and wrong doings on the part of ACT or any of its employees. Had I been charged for late payment charges for which I had been responsible, I would have made the payment accepting the mistake on my part. But here ACT is partially acknowledging the wrong doing of its employee and taking action against him and unfairly wants me to pay cheque bounce charges which I am no way responsible. How ACT and its employees work, I have no control. If there is a procedural lapse in the functioning of ACT, they should acknowledge and rectify it instead of asking the customer to pay the bill. I have been agonizingly calling ACT customer care and getting weird responses which is causing a lot of harassment. "Please go to bank and ask them to reverse the cheque bounce charges" I said its not the matter of Rs 75, or Rs 100 or Rs 1000 but unfairly penalizing me for no fault of mine, to which Mr Praveen said "If the amount is not big, please go ahead and pay the amount". I am deeply saddened by ACT response in this whole matter. So I request you to take the necessary action and reverse the cheque bounce charges finding the lapse in ACT's procedure leading to this and rectify the same. The complaint numbers for the same are "[protected] and[protected]." Regards, Partha Mohapatra Account No - 1215220

We have raised complaint on Jul 12 that internet stopped working but there is no feedback from concerned authorities, im calling customer care n number of times and i get a worst service from them, only thing i get to hear is 24 hrs it will be resolved, its been 4 days but there is no response from them.

I have not been receiving Internet since past two weeks from Beam Telecom services. Inspite of raising the ticket no 17665017 on 4th july 2015, 17725767 on 9th july 2015, 17757961 on 11th july 2015, 17797664 on 14th july 2015, all the tickets were closed without resolution. today when I walked into Beam /Act office, I was socked to listed that the connection junction box was removed. the same was not informed to me and I was waiting for the internet to be up and working. Beam/Act is playing foul game with the customers and this is not only my case, even my collegues who have Bean act connection are facing the similar issue. I suggest to take stringent action against such fraud companies who are fooling the public .

Hi, My name is Arun raj, iam staying in chennai - Tamil Nadu, This complaint regarding iam very much eager to get NEW CONNECTION through ACT but chennai customer care are not responding properly they are saying ur area is not in our locality my near by area is availaing ACT. Please make my area (MGR NAGAR) to get ACT connection. PH # - [protected]

My account 310230 [protected]@rediffmail.com

Mobile: [protected] / [protected]

Present scheme : 6 month 1mbps
Desires to change to annual 5mbps scheme

I am not able to open the new schemes payment

U r providing only continuation of present scheme = why?

Guide me to changing the scheme for renewal / continuation of connection.


Expecting immediate action

Raghavendhar k