ACT Fibernet Complaints & Reviews

Hi, I had a pretty bad experience while dealing with ACT Broadband Internet connection. This incident happened even before getting a new broadband connection. I paid the full amount(Rs. 7072) for next 6 months which does qualifies for a 7th month free net connection and free installation charges. I just applied for a net connection through act tv website on 24tn Jan'15 . ACT tv broad band guy(Srinath ([protected])) responded back on 25...

Greetings, I would like to bring to the jumbo circus employees some discrepancies with regards to my beam a/c 206705. Billing: This area needs to serious coordination, looks like a bunch of jokers are handling this area. Please find below consolidated facts and interpretation from your own document (attached). Sept -2013 I had paid upto Sept 3, 2013 and applied for disconnection. As I am an NRI, I could call from my registered...

They have collected an annual membership amount by promising of providing broad band connection within 2 days. after that the person who has collected the amount or the customer care are not responding at all. The first time when I contacted they have registerd a complaint but there was no action even after 2 days complaint ID - [protected]...

Hi, This is not expected as a standard service. I have not recieved any feedback for this request yet and the query still remains unresolved. request a strict timeline for this completion of set up. Please provide a final set-up timeline and failing to which I will raise this in public forums. Please consider this as test to patience for such poor bugus service. Irresponsible company since at the time of payment i was rushed into to make...

Its almost 3 weeks over and I didn't get connection. In beginning they said it will take max 1 week and now When ever I call them they say it they will install connection by today. Even they are not returning my Rs.1680 which I paid as advance....

I applied for ACT fibernet and paid the money by Jan 5th 2015. I was informed that I would be getting the connection within 7 working days. There was no response from ACT for the next 7 days and I called customer support many times. I was not given any proper help or support. On the 9th day one guy came and fitted one box. Then again no response from these cheaters. Now I am thinking of cancelling the application and refund. But they are...

no immediate action when a complaint is raised. complaint is getting closed without problem solving. worst behaviour with customers. I suggest people go for their colony local broadbands. as they are local in case any problem occurs they will take as early action as possible. Never go for beam....

I have taken an ACT fibernet connection and right from day 1, I am having Port Problem (as reported by the engineer). The port in which my ACT fibernet is connected seems to be not a stable port and every time somebody is having a problem in the same junction box, some engineer comes and does some thing that my ACT fibernet stops working..this has happened 4 to 5 times and every time it takes two days to bring up the connection. While bringing...

ACT sucks !!! I approached them during end December 2014 for a new connection. Mr. Vasanth (Kumar kept calling me to come over and sign the contract. Once they got app Rs. 1750 from me, they have disappeared. It is now 20 days since I paid them and there is no sign of them. I keep calling the numbers of the executives ([protected]) and [protected] but noone answers. Have decided to intiate legal proceedings against them....

I have not got my broadband connection even after paying the required deposit. I have been constantly following on my complaint with the customer care and local executive since months even then I have got no solution till date. They have fixed a Junction box at my home a month ago but taking very long to even react on connection. I have never seen poor service than this ever in any connection. I have paid amount on Nov 14th and not...

This is vikram from metropolis health care ltd my Account number is 791906. I made call and logged a complaint regarding cheque collection to customer care on 7th, 8th, 9th, 12th jan 2014 when ever i make a call to collect the cheque they say it will take 24 hrs.Till date no one have come to collect the cheque Ticket No. 13929994 Ticket No.[protected]closed without addressing the issue) Ticket No. 15403501 Please do the needful. Regards,...

This is regarding the power discount which was suppose to pay me from Sep, 2013 till 31st Dec, 2014 (16 Months). I am being following up for the amount / Cheque but till date I haven’t received a single rupee from beam cable. Every time I raise a ticket and these guys simple close the ticket without resolving the issue. This shows how professional these guys are working. I listen only one word from customer care saying that the issue...

We filled and submit the application form on 3/01/2015 and they promised to install the connection with router within 3-4 days .Today is 9/01/2015 and it has been 6 days that the new connection is not being installed yet.Everytime we complain they say it will be done by tomorrow or as soon as possible.This is just cheating and fraud to people i[censored] can't deliver and install the connection within a couple of days as told then don't do such...

Account ID 806221 customer name p.nandini mailID. [protected]@gmail. mobile no [protected] com Am given cheque on24Dec14 cheque no 009470 with dated 31 Dec14 then payment successful on 31Dec14 461rupees. we are called on same day for to be kept in hold. the call center executive says to me about disconnection charges his suggested to me please continue the net use & you last month 18 days used the net then you pay 331for continue...

My payment and internet connection has been done but I didn't get login credentials. .for which I contacted but they don't have knowledge ..just said problem will resolved in 24 hrs but that is completed as I contacted now they are saying the dailogue which they know...

I have not received bill for the month of january 2015 .Every your respose is only after my remainder.as told by your customer care bills are generarated 1st of every month.kindly view this seriously take action and see that bill is delvered to my email id regulary in time. MY email [protected]@yahoo.co.in...

Dear sir, I T. Srihari baba having beam tele wifi connection vide no.816574, . Several times lodeged comlaints ., but no action has taken by your beam tele co., hence I request you to take action against Beam tele . Thanking you. t s baba mobile . [protected]...

ACT Broadband service has gone poor Entire December month it was not working for 7 days (on 2, 3, 4 15, 16, 17, 18 december) And new year also started with complaints it is not working since last 3 days till now issue not resolved. Very disappointed and soon need to search other broadband providers. Regards Nitin...

Hi Act, My ACT Fibrenet User ID is[protected]. I will start from my fist interaction with your sales guy. I called the guy after saw add in local area. This sales guy named Babu Reddy came to home, he just showed product catalogue did not even explained thoroughly what plan is, the benefits of it. He looked to be in some kind of hurry. This connection is first in my building, Babu Reddy just told small box needs to be installed. He...

Here is how I have been cheated by ACT. Worst service ever: I have a monthly FUP limit of 20 GB and on 26th Dec after I returned to Bangalore my usage on portal page was 23 GB. I was getting the post FUP speed of 256Kbps and it was really slow. I assumed that my family has used up more data this month. So I got an FUP reset done because I had some really important office work to do. I got a quota of 3.87 GB. Next thing that happened shocked...