ACT Fibernet Complaints & Reviews

Dear Sir mene Beam me Shri Vinayak Enterprises se 2 month pehle frencaise li thi jiski id F[protected] he jo Shri Salahuddin Khan Beam Agent se li gai thi jo abhi tak Chalu nahi ki gayi or mujh se payment poori le le he or ab phone lagane par phoe nahi uthate he or mere isse kafi bada financial loss hua he me abhi tak work nahi kar pa raha hu mera payment bhi ritern nahi kar rahe he koi bhi phone nahi uthata he

Hi there, I have already raised a complaint about activation of my acc. But there was no response from your side, please do activate my acc. As soon as possible. My Acc. Details:- Registered mobile no.: [protected] Alternate mobile no.: [protected] Address: Hazari Bhawan, goshamahal. H.No.5-3-186/4

Now it looks like that ACT is intentionally HARASSING us!! FULL MONTH NO INTERNET!! Nobody is even replying to our queries!! No response from APPELETTE authority and no response from that senior who called us whose name was "PRAVEEN" who promised us big things but then didn't even looked back to know what is going on!! Forcefully & Illegally our complaint is closed from the starting of this month and we are being HARASSED from starting of the month till date!!

Ticket no[protected] has been raised on 3 days back and without resolving the problem they have closed the complaint . For a small complaint i have to call customer care for 5-10 times .after calling so many times also they are so irresponsible to resolve the complaint.For billing purpose they will call so many times and send too many messages but coming to complaints they dont even bother. this kind of service we dont expect from beam.

My Internet has been disconnected from past 3 days. After I made a complain with [protected], next day the technician person came to check the problem. After checking process he said the wire needs to be changed. He said he will be back and went away. Later he never turned up and followed by this I received a message in my cellphone stating that my issue has been resolved. Till now I don't have internet connection. I expect it to be resolved in next 24hrs.

Act fiber net ads made me so impressed that I couldn't stop myself having it one in my home So once when I got it they told me that if you do the subscription for 1 year, you will get free Internet for 1 year. That one year got over so the next payment for 1 year Rs14870. I paid only 699 for 6 months package. Then after 2 weeks internet was too slow that the buffering time increased. this made me disappointed.

I have paid Rs.1280- (Rs.550 for installation charges & Rs.730 towards internet subscription charges) on 21.04.2015 Till today i.e.24.04.2015, they have not activated my account . I have made complaint# 16684471 against non-connection and every time they were promised that within 24 hours the issue will be resolved But every time getting message that ticket was updated with current status .Almost i have called them 5 times like this . Finally Today i got call from customer care stating technician will be sent to your home and credentials will be sent through SMS ., but i didnt get any SMS .But i got SMS stating that my ticket was closed . Not sure how these people will close this case without fixing the issue .Just these people are not doing their job properly . It is not the question of money. Just they are playing with customer's time and observed that they are having zero responsibility towards their duty .

Dear Honorable Members of Jury,

I Faisal F a consumer with Beam Telecom Now (ACT Fiber) from Hyderabad, My Account number BEAM 365776, I am using there services approximately since 5 years now and in the beginning of my connectivity they had forced us to pay rupees 2000/- for a dumb WIFI router and with a lifetime replacement warranty, even since they have installed the router in our place we have been facing a similar problem which is router hanging or freezing and not transmitting the frequency. they have being playing with our time and giving fake assurance to the replace the router and & giving the same router back and never taking the complaint serious.

I have been Asking them to refund my Rs 2000/- and take their dumb box Router they always try to buy time in returns to fulfill the complaint and complaint gets closed automatically. I have been using my own router which was linksys WRT54G till last month giving rest to BEAM router.

My wife works from home & I travel out of town for my work My wife's work is getting effected and due to the lost of connectivity. I have lost my job as we both use to work from home and and take care of our kids. I would like to Request a Jury to take an action against BEAM telecom aka ACT FIBER.

Yesterday I has a word with one of the Manager from the Tolichowki Branch office over the telephonic conversation I had explained her the entire situation. And requested to get the router changed. instead of that she had promised me to send a tech guy within 40 minutes, untill I reminded her later in the evening she had sent a person to my place asking him to check the packet lose. where as this is the same boy who knows the problem is with the Router and he is been asked to visit my place & check the connection. I can provide your Team with their numbers if in any case it needs to be taken care or dealt directly.

Thanks,

Faisal F

After paying the bill...the total speed had decreased...we have subcribed for 5mbps, in the 1st month the speed was good...but in the 2nd month after paying, the speed was decreased...we cant even browse a video in youtube...kindly accept our request...and increase the speed to 5mbps

The service provided by ACT broadband is really pathetic!

Earlier net used to be down for only 2-3 days every month that too generally weekends and this time water has gone much beyond our tolerable limits.
Starting of month net was not working. They took 5 days to rectify the thing, after 1-2 days again it went down again we had to call them to service this.
From last Saturday ie. 18th april 2015, again no Internet!

There executives don't pick call. If at all they do, they tell "Our working time is only from 10 to 7. We will not work before/after that!!"

Without confirming with us, Act tells on Facebook that your complaint has been resolved.
We dont know on what basis it is considered resolved when we are not getting internet till now.

When most of the time net was not working, then why should we pay this month's bill?????
Should we pay for no service or no internet???

Really Pathetic!

Only assurances are given but when it comes for action, nobody is available!

The more the prices the lesser the quality of service provided!

Respecte Sir/Madam, I have raised a complaint regarding the refund of the two months of remaining service amount from past 2 months but no one is taking the complaint seriously and instead saying that they cant refund the amount and its the one of the company policies. so i request you to kingly take action. I have also raised a complaint on online complaint board as shown in the attachment. I also request you to send me a copy of your company noms. the details of the complaint : Im Mandeep Singh was using ur beam broadband with 1mbps(I'd [protected]@live.com) from past 1 year. I have called the customer care department as on jan 23 for holding my ac as I was moving to other state and again I have called the customer care as on 11 march 2015 for the refund of my extra 2 months of payment as now I will not being using your services. I have raised a complaint with ticket no 16153598. I request u to refund my amount as early as possible as its a permanent disconnection. Yours Faithfull, Mandeep singh.

I am an old and happy ACT user. I have moved on to a new area which is almost half km from my previous home but ACT has denied to provide a connection here. I request you to extend your support and provide a connection. My details and current address are as follows. Nihit Pratiush [protected] #4, 16th cross, 29th Main, BTM LAYOUT 2ND STAGE, Bangalore

ACT/Beam Broadband pvt ltd, Hyderabad. This is a prepaid service. Once the customer pays the total amount then they will continue the service for that month. For March month I have not paid the money and not able to reach them via phone[protected] for disconnection. But on March 10 2015 got a call from ACT/Beam for payment I refused and requested for disconnection but the person disagreed for that and said once after the full payment only they will take request for disconnection and at last On march I got message form ACT/Beam Broadband that they are kept my account on hold and they have not providing any service from March 13th 2015(I am message in my mobile.) and I am unable to use the service as well. At last after long conversions with the person Name "ALI" I agreed to pay the money and paid(680/- rupees) on 30th march. They should only charge for 13-days remaining money they have use for next month. but they charged for total month with out providing the service. I had a discussion with many people and each once speaking differently. My main concern is there are may be many people got suffered due false charging of money. This should not happen. More over I am using this connection for more than 3.6 years. Now again they asking for April moth payment and more over I got message on 7th Aprial 2015 that they are unable to provide me the service due Unfeasible Area ACT Fibernet.(I am not sure they are able to provide service from last 3.6 years and now the same area is an unfeasible area for them) Now my kind request is I don't want their service and I want my money which they have charged unnecessarily(with out providing service) and this should not happen to other common man. Apologies if my words are difficult to understand. For more information please mail me and will try to provide for the same. Thanks in advance for your support and help on the same.

I HAVE PROCEED FOR BEAM AS I HEARD THAT IT WAS GOOD SO I WANT A FASTER NET SO, I WENT WITH 4 MBPS FIRST 2 MONTHS IT WAS GOOD AFTER THAT THAT INTERNET SPEED CAME DOWN TO 1 MBPS I WAS PAYING FOR 4 MBPS BUT ALSO THE INTERNET WAS SLOW I WANT TO SLVE MY PROMBLE

Hi Sir, We have taken new connection on march 31st but still now we have not got activated .Once your technician came and he told that we have activated but it is not working we are facing so many problem with your connection making irritating we have got so much disturbed i am trying to reach your customer care number it not connecting some time when it is connoted means they are telling that we are going to transfer your call please be on hold in the line like that after some time they are disconnecting the phone our Internet is bucked on the number [protected] please give us a call on [protected] or on [protected] good time to reach is 2pm to 5am

I applied for ACT fibernet connection on 20th March'15, the lines man came and installed a junction box outside my room (rented property). After that there was no call from ACT side. I raised so many complaints (complaint ID: [protected]) regarding the new connection (customer ID: 3149895). Ultimately in April second week, they told me that, they can't give me connection because of High Tension Cable in my area (I reside in Chandra Layout, Bangalore). I checked with locals they said there is no High Tension Cable or any such problem in Chandra Layout or near by areas, its a hoax call by ACT and they have done the same thing it with other residents of that area. Now ACT is silent and not responding when I asked for refund for payment+structural damage to property. They are mentally harassing me. Kindly take some actions in this regard

FOR ONE YEAR PACKAGE, AMOUNT PERTAINING TO RS.14148, OUT OF WHICH RS.7072 WAS PAID THROUGH CHEQUE AND RS7072 WAS PAID THROUGH CREDIT CARD.CHEQUE AMOUNT GOT CLEARED AND SUBSCRIPTION FOR SIX MONTHS WAS GIVEN.CREDIT CARD PAYMENT IS ALSO DONE SUCCESFULLY WITH PROOFS ATTACHED PERTAINING TO THE PAYMENT.I HAVE ALSO PAID THE CREDIT CARD BILL AND THE PAYMENT IS SUCCESFUL.BUT THE ACT BROADBAND TEAM HAS BEEN INSISTING THAT THE PAYMENT HAS NOT YET BEEN RECEIVED AND THEY HAVE JUST ACTIVATED THE SIX MONTHS PACKAGE.THEY ARE INSISTING THAT OTHER SIX MONTHS' AMOUNT i.e. RS.7072 HAS NOT BEEN RECIVED BY THEM.THERE IS NOT A MISTAKE FROM MY SIDE, THOUGH THE BANK STATEMENT HAS BEEN SENT, AFTER BEING ASKED FOR IT, THE SERVICE IS STILL PROVIDED FOR SIX MONTHS.IT IS REALLY A BAD SERVICE FROM ACT BROADBAND AFTER MANY COMPLAINTS.VERY DISAPPOINTED.

I have received a message for payment of Rs.4015 by tomorrow. I would like to know under which plan & tarif this amount arrived . Please let me know whether can I go for a lower plan &tarif as my usage is less. R.Ananda Rao.Mobile No. [protected]

Hi, Based on repeated assurance from sales representative(Mr. Jaffer : +91 [protected] ) of ACT Broadband on the availability of technical feasibility for the connection, he has collected an amount of 1792 Rs on 15th Mar 2015. Ticket number for the same is : 3145062. The installation is not yet done and connection not provided. Currently sales team is not responding. Kindly requesting to resolve the issue by providing the connection at earliest. Regards, Sreenath

Greetings, On 2nd April I got a bill of 681.00 RS against my Internet usage. However, it used to be 630 Rs previously. On contacting CCare I got to know that they have upgraded plan to 5 MBPS and they sent some message regarding this it seems. Later, after checking my messages, I found that on 25th March 2015 they sent me message regarding upgrade of package from 4 mbps to 5 mbps and increase of cost from 605.00 Rs to 650RS for my plan. Complaint number registered for the same : 16459907 My Beam Account ID : 510893 My Concern is, how can they change the plan with out my written or oral approval. Also, how can they demand me to pay extra. I seriously dosen't need 5 MBPS plan and I dosen't want to pay anything extra... Regards Sanjay.Golla