ACT Fibernet Complaints & Reviews

I literally got cheated, deceived professionally by the ACT Broadband Company, which has assured me waive of Cheque bounce charges and charged after paying the money.when I took ACT broadband (Fiberbet) connection, their agent didn't inform me about the charges for the cheque bounce which is clearly their mistake. After that when I asked for closing the connection to change the service provide, ACT broadband employee has assured me of waiving...

I have been facing issues with connectivity since last few days. I first raised ticket with the customer care (Ticket #[protected], to which they said, that the issue would be resolved in 24 hours. However, to my utter dismay, the ticket was closed without any action being taken on it. I again raised a ticket ( #[protected] and since then, despite calling them, n number of times and requesting them to escalate and prioritise the issue is...

Before applying for Act Internet I was using Metronet which was giving me 15 Mbps and 100GB and after FUP 1 Mbps and as Metro net doesn't have online payment and also their service guys are not that Professional( Metro Net Runs by Local Cable Operators) I choose to move to act, My Metronet expiry date 6 March so I called the Act sales guy on 3 March and he came on 4th of March and I told him the problem that My connection is going to expire...

To whomever it may concern, ACT Id[protected] Name - Kiran Kempaiah This has been a RECURRING issue from past 5-6 months and is still not resolved. We run a business here and the connection goes ON & OFF everytime or there will be NO CONNECTION for hours together due to which our official hours are wasted till the technician comes and resolves it. Regardless of we requesting for the BOX to place it in on our building, your company...

Account No. 870003 Company collected money without checking feasibility for new connection. After confirmation of non-feasibility (after 4 days), refund not effected. Company withheld public money unauthorisedly, immorally and illegally. Customers forced to spend their valuable time incur expenditures, face mental agony etc. to get their money back from the company. Several phone calls, personal visits to various offices/officers,...

in every network their will be advertising but we are facing a lot of problem by it if their is a normal advertising no problem but their very bad advertising showing on the screen where a families and students and women's are unable to scared to open by that u must understand the the advertising which we are getting so plz take thake tha action on it advertising must be like advertising which will b heplfull to the public beam(act) it is...

Customer id-648000 usha kamboj has a beam connection. Generally the beam service is good but from the last two days my internet connection is not connecting. Kindly rectify the problem at the earliest. My address: H No 302 Velanki Complex Bandambavi Rail nagar Turkapally Secunderabad PIN-500010 phone no [protected]....

Dear sir,
My act net id : 10906819
Name: p.sivateja
Without using the net. It crossed the 20 gb data. Now the speed is very slow. This happened in December also. And this is the second time in february. What is this. Who using my data. I am paying money.but someone else using it. In act portal it is showing more than 20 gb. And the speed is worst. Please take immediate action. And give my data according to my own plan....

I’m an ACT broadband user and was very disappointed when they have started to cheat customers either by creating a bad internet connectivity issues, incorrect speed or incorrect usage details. I faced latter this month and was surprised as I use a ACT Lighting with 40 Mbps speed and download limit up to 75 GB my billing plan starts on 01 of every month and I skipped the payment and paid it the next day and to my luck the Net...

I have paid Rs.1241/- (Rs.550 for installation charges & Rs.691 towards internet subscription charges) on 11.02.2015 Bill No.321893 dt.11.02.2015, Invoice No.596215. Till 17.02.2015, I have made complaints against non-connection and every time they were promised that within 24 hours the issue will be resolved. But no body bothered to update me the status and when they are finally going to give me connection. Today I have sent a mail serving...

Hi Sir, I have taken ACT Internet connection just 1 week before. In 1 week 2 times I registered complaint that unable to access Internet. Even though I called multiple times they are not responding.Due to no internet I m unable to work....

Hi Beam, I have taken a new connection for my office on 06/01/2015, at madhapur. Charges explained to me by beam representative are Rs 1122 for monthly rental Rs 500 for installation which total comes upto Rs1672 /- its not the question of Rs 28/- which i have overpaid. its about customer service and response by you people. i have paid the person Rs 1700 /- on asking for change he intimated me that it will be reflecting in the...

This has happened multiple times before, and i'm starting to question the actual reliability of ACT fibernet. Having a slower internet connection all the time is better than having a faster connection sometimes. I called customer service & was told the problem would resolve at 6 pm during both consecutive days. In fact, everytime i called (even previous connection failures in the past), i was given the same answer; "It will be resolved...

Sir, My Internet broadband connection was cut without prior notice. On Sunday(08/02/2015) night I had issue in connecting to Internet, I tried to call ACT customer care, but I got automated reply saying customer support is not available at that time. I registered a complaint with ACT next day ie on Monday(09/02/2015). I received a call from ACT representative on Tuesday(10/02/15) saying that the cable is crossing the power line and...

I have made 10+ calls to customer care in the past 2 days, that internet is not working. Work is getting impacted because internet is down and asked the customer care to empathize the situation and treat it as emergency. No call back. No escalation. Very poor service....

HI team, I have raise a disconnection issue on 2nd of feb 2015 but still struggling to resolve with ACT technical team. And without resolving they are closing the request . Don't know to whom I need to contact . I have tried reaching to technical guy who says please don't reopen the issue as it has been already resolved. And ask not to call again on his number....

This is my house no: 13-2-910/a/2, raheempura, puranapool, Hyderabad 500006. Is not yet got the connection after booking the connection 4 days back My neighbours they have connection since from 2 years they booked name is s raj Kiran regsiter name as [protected]@gmail.com My name CHAVAN DHANRAJ is registered name My mobile no :[protected] Alternate no: [protected]...

Hi, We are shifted my residence on 31st January 2015 as Flat No: 3-10-20/47/13, gokhale nagar, ramanthapur, Hyderabad 500013, on that requested connection shifting on 29.01.2015. the Beam Technicians are unable to provide connection till now.. Account Number is 707655 Userid is shravankumar.[protected]@yahoo.in Ticket No:15624100...

You ACT Broadband service is really frustrating. From past two and half days we are calling to you customer care and explaining our issue of not getting Internet. Your people just do time pass by telling do this and do that and end up with not able to identify whit's the issue. You customer care number also charges us too much. We take Internet for doing office work at home and you guys don't understand the urgency of this. Bad service....

Hi, I'm Ashwin. I subscribed for ACT on 9th Jan 2015. My documents was accepted on 11th Jan. The payment was accepted on 12th Jan. I was supposed to get the connection within 10 days as per the SMS I received from ACT Team. After a few days, an ACT electrician installed a distribution box at my home and told me that the technical team will connect the cables to your workstation. The technical team never showed up. So, I registered...