ACT Fibernet Complaints & Reviews

After paying the bill...the total speed had decreased...we have subcribed for 5mbps, in the 1st month the speed was good...but in the 2nd month after paying, the speed was decreased...we cant even browse a video in youtube...kindly accept our request...and increase the speed to 5mbps

The service provided by ACT broadband is really pathetic!

Earlier net used to be down for only 2-3 days every month that too generally weekends and this time water has gone much beyond our tolerable limits.
Starting of month net was not working. They took 5 days to rectify the thing, after 1-2 days again it went down again we had to call them to service this.
From last Saturday ie. 18th april 2015, again no Internet!

There executives don't pick call. If at all they do, they tell "Our working time is only from 10 to 7. We will not work before/after that!!"

Without confirming with us, Act tells on Facebook that your complaint has been resolved.
We dont know on what basis it is considered resolved when we are not getting internet till now.

When most of the time net was not working, then why should we pay this month's bill?????
Should we pay for no service or no internet???

Really Pathetic!

Only assurances are given but when it comes for action, nobody is available!

The more the prices the lesser the quality of service provided!

Respecte Sir/Madam, I have raised a complaint regarding the refund of the two months of remaining service amount from past 2 months but no one is taking the complaint seriously and instead saying that they cant refund the amount and its the one of the company policies. so i request you to kingly take action. I have also raised a complaint on online complaint board as shown in the attachment. I also request you to send me a copy of your company noms. the details of the complaint : Im Mandeep Singh was using ur beam broadband with 1mbps(I'd [protected]@live.com) from past 1 year. I have called the customer care department as on jan 23 for holding my ac as I was moving to other state and again I have called the customer care as on 11 march 2015 for the refund of my extra 2 months of payment as now I will not being using your services. I have raised a complaint with ticket no 16153598. I request u to refund my amount as early as possible as its a permanent disconnection. Yours Faithfull, Mandeep singh.

I am an old and happy ACT user. I have moved on to a new area which is almost half km from my previous home but ACT has denied to provide a connection here. I request you to extend your support and provide a connection. My details and current address are as follows. Nihit Pratiush [protected] #4, 16th cross, 29th Main, BTM LAYOUT 2ND STAGE, Bangalore

ACT/Beam Broadband pvt ltd, Hyderabad. This is a prepaid service. Once the customer pays the total amount then they will continue the service for that month. For March month I have not paid the money and not able to reach them via phone[protected] for disconnection. But on March 10 2015 got a call from ACT/Beam for payment I refused and requested for disconnection but the person disagreed for that and said once after the full payment only they will take request for disconnection and at last On march I got message form ACT/Beam Broadband that they are kept my account on hold and they have not providing any service from March 13th 2015(I am message in my mobile.) and I am unable to use the service as well. At last after long conversions with the person Name "ALI" I agreed to pay the money and paid(680/- rupees) on 30th march. They should only charge for 13-days remaining money they have use for next month. but they charged for total month with out providing the service. I had a discussion with many people and each once speaking differently. My main concern is there are may be many people got suffered due false charging of money. This should not happen. More over I am using this connection for more than 3.6 years. Now again they asking for April moth payment and more over I got message on 7th Aprial 2015 that they are unable to provide me the service due Unfeasible Area ACT Fibernet.(I am not sure they are able to provide service from last 3.6 years and now the same area is an unfeasible area for them) Now my kind request is I don't want their service and I want my money which they have charged unnecessarily(with out providing service) and this should not happen to other common man. Apologies if my words are difficult to understand. For more information please mail me and will try to provide for the same. Thanks in advance for your support and help on the same.

I HAVE PROCEED FOR BEAM AS I HEARD THAT IT WAS GOOD SO I WANT A FASTER NET SO, I WENT WITH 4 MBPS FIRST 2 MONTHS IT WAS GOOD AFTER THAT THAT INTERNET SPEED CAME DOWN TO 1 MBPS I WAS PAYING FOR 4 MBPS BUT ALSO THE INTERNET WAS SLOW I WANT TO SLVE MY PROMBLE

Hi Sir, We have taken new connection on march 31st but still now we have not got activated .Once your technician came and he told that we have activated but it is not working we are facing so many problem with your connection making irritating we have got so much disturbed i am trying to reach your customer care number it not connecting some time when it is connoted means they are telling that we are going to transfer your call please be on hold in the line like that after some time they are disconnecting the phone our Internet is bucked on the number [protected] please give us a call on [protected] or on [protected] good time to reach is 2pm to 5am

I applied for ACT fibernet connection on 20th March'15, the lines man came and installed a junction box outside my room (rented property). After that there was no call from ACT side. I raised so many complaints (complaint ID: [protected]) regarding the new connection (customer ID: 3149895). Ultimately in April second week, they told me that, they can't give me connection because of High Tension Cable in my area (I reside in Chandra Layout, Bangalore). I checked with locals they said there is no High Tension Cable or any such problem in Chandra Layout or near by areas, its a hoax call by ACT and they have done the same thing it with other residents of that area. Now ACT is silent and not responding when I asked for refund for payment+structural damage to property. They are mentally harassing me. Kindly take some actions in this regard

FOR ONE YEAR PACKAGE, AMOUNT PERTAINING TO RS.14148, OUT OF WHICH RS.7072 WAS PAID THROUGH CHEQUE AND RS7072 WAS PAID THROUGH CREDIT CARD.CHEQUE AMOUNT GOT CLEARED AND SUBSCRIPTION FOR SIX MONTHS WAS GIVEN.CREDIT CARD PAYMENT IS ALSO DONE SUCCESFULLY WITH PROOFS ATTACHED PERTAINING TO THE PAYMENT.I HAVE ALSO PAID THE CREDIT CARD BILL AND THE PAYMENT IS SUCCESFUL.BUT THE ACT BROADBAND TEAM HAS BEEN INSISTING THAT THE PAYMENT HAS NOT YET BEEN RECEIVED AND THEY HAVE JUST ACTIVATED THE SIX MONTHS PACKAGE.THEY ARE INSISTING THAT OTHER SIX MONTHS' AMOUNT i.e. RS.7072 HAS NOT BEEN RECIVED BY THEM.THERE IS NOT A MISTAKE FROM MY SIDE, THOUGH THE BANK STATEMENT HAS BEEN SENT, AFTER BEING ASKED FOR IT, THE SERVICE IS STILL PROVIDED FOR SIX MONTHS.IT IS REALLY A BAD SERVICE FROM ACT BROADBAND AFTER MANY COMPLAINTS.VERY DISAPPOINTED.

I have received a message for payment of Rs.4015 by tomorrow. I would like to know under which plan & tarif this amount arrived . Please let me know whether can I go for a lower plan &tarif as my usage is less. R.Ananda Rao.Mobile No. [protected]

Hi, Based on repeated assurance from sales representative(Mr. Jaffer : +91 [protected] ) of ACT Broadband on the availability of technical feasibility for the connection, he has collected an amount of 1792 Rs on 15th Mar 2015. Ticket number for the same is : 3145062. The installation is not yet done and connection not provided. Currently sales team is not responding. Kindly requesting to resolve the issue by providing the connection at earliest. Regards, Sreenath

Greetings, On 2nd April I got a bill of 681.00 RS against my Internet usage. However, it used to be 630 Rs previously. On contacting CCare I got to know that they have upgraded plan to 5 MBPS and they sent some message regarding this it seems. Later, after checking my messages, I found that on 25th March 2015 they sent me message regarding upgrade of package from 4 mbps to 5 mbps and increase of cost from 605.00 Rs to 650RS for my plan. Complaint number registered for the same : 16459907 My Beam Account ID : 510893 My Concern is, how can they change the plan with out my written or oral approval. Also, how can they demand me to pay extra. I seriously dosen't need 5 MBPS plan and I dosen't want to pay anything extra... Regards Sanjay.Golla

I've purchased a new ACT internet connect last month 20th and has not installed even after 20days. when called toi know the status there would be no response or there would be a response or commitment which they never bother to fulfill. Even when i finally decided to cancel the connection and asked for refund there is no proper answer. My advice... please ever dont choose such services.

Dear All, I am using ACT last 6 months. So far no problem. From last 10 Days i can not connect any FTP or Server. I can not access some services. I call customer care and give complaint they told me they have some server issue will be solve in 5 days. I have wait more then 7 days Problem still not solved. Today i got call from technical team they said we can not access those services using dynamic IP. They force me to BUY STATIC IP. Its really very bad. I asked them any other options they said no other option if you want close the connection. I am really very unhappy about their service now. I want to take this issue some one senior customer relationship manager. My Mobile : [protected] Cheers!

I Booked ACT connection on 02-April-2015(Thursday) as per the Sales executive(Name :Sarat, phoneNo: [protected]) i will get connection on 04-April-2015(Saturday). Till Now I don't have any connectivity . Every time I call Sales executive(Name :Sarat, phoneNo: [protected]), his phone is in switch off mode. I have dependency on internet for my office work but NO CONNECTIVITY... Complaint number is [protected] If you are not taking action immediately i will Complaint againstSales executive(Name :Sarat, phoneNo: [protected])and also ACT Broadband because at the time of giving money to Sarat(Sales executive) he commited me we will do the connection on on 04-April-2015(Saturday). . Ticket details for your reference Ticket No:3163827 Ticket Priority: Higher Ticket Status: Pending I got the above ticket details 02-April-2015(Thursday) Thanks, Anil Ranjan Shaw [protected]@gmail.com

Am a customer of beam fiber, now actcorp with Account no: 339889 and User ID: [protected]@yahoo.com.. I believe on Saturday, 7th March I called customer service and spoke to Rahul, requesting to upgrade my internet plan to A-Max 1050, and there was a ticket number# 16096931 sent to my mobile around 02:10 pm and he gave an assurance that it takes 24 hours to do so. To my surprise, on Monday noon it was not changed. Again I called customer service and spoke to Ganesh around 3:40 pm and asked him to check if my Internet plan was changed. He said, due to some technical reasons it was not changed and assured that it will change in next 24 hours. I asked him what exactly mean “technical reasons” and he did’t have an answer. And again asked him if this time my Internet package going to change, and the same assurance was given last time and how you can assure this time. He gave positive assurance and I was relieved, and told him that by next day 4pm the package should be changed. Next day, Tuesday around 6 pm I see the package was not changed. Though I was tired of calling customer service, as I felt beamtele has changed to INEPTCORP (yes, you read it right, inept) still called the customer service hoping for help. Spoke to Abhilash I believe, and thought he could not help me after the conversation, asked for supervisor and had to talk to Roshan, who I felt he was not a supervisor by the way he was handling the call or the way he is responding to me. He was not at all acknowledging to me and just interrupting. I don’t know, if he knows that, being a supervisor he should acknowledge the customer and should not interrupt. He said there is no back end/technical team available now (I did accepted that they might not be available, as its almost past 08:00 pm.), But he still tried to contact a guy through conference, and that person promised that he can fix it by next day morning 10am, but the line got disconnected from that back end guy and we could not speak to him completely. So, being he a supervisor I asked him to help me out with few things in email, with (1) why there was a delay in service, (2) Why no one contacted me after 48 hours, for package not being activated, (3) what compensation am going to get for the delay in service as a disappointed customer. In return, he confirmed that he does not have email access and he does not have any kind of authorities being supervisor. Asked him to contact respective email team head to arrange an email to me. I asked him to update in his database whatever I said or asked him to do, with word to word and asked him to arrange call back next day morning (after activating the package) with an authorized supervisor who has authority/rights to help a customer, and told him that I will allow only 10 minutes to close the conversation by resolving my issue, and asked to mention the same in his database. He reconfirmed that he has updated everything in database. Next morning I received a call from a lady and said within two minutes my Internet plan is going to change, when I asked her how come it takes only two minutes when it’s not activated from past three days, and she do not have an answer. As I wanted a call back from efficient/authorized supervisor, she had to hand over the line to supervisor named Sachin. I asked him about my email confirmation details which I requested supervisor Roshan. I so felt ridiculous that, he has no idea of my complaint history in his database. I told him that I have explained everything to Roshan and he has updated in the database. Sachin confirmed that he do not see anything, except saying, “customer called for package change” Now this aggravated me. After so much has happened, there is no right person to help me. The one so called supervisor Roshan did not perform his duty, and made this issue to prolong. I had to again explain the complete situation to supervisor Sachin, and I was sad to hear that he being a supervisor does not have authorities to email me. Fine, I understand he may not have access, but I asked him to contact the email team head and arrange an email to me. He confirmed that he will talk to higher authorities and arrange for email. I also asked him to raise a ticket/complaint on supervisor Roshan for not helping, for failing to update the database, though confirmed to customer, and for not doing his duty. Sachin agreed for the same, but I still did not receive any ticket or communication for the same. Again a delay in service for the second time. To my knowledge, after five days, maybe on Thursday (19th March) I have again called customer service to confirm if they are sending me an email with the requested details. The customer care executive, named Ghouse I think so, said he is updating and will get a communication in next 24 hours. But till now there was neither email nor any communication from ACTCORP, but couple of SMSs saying “Ticket# 16096931 is being closed. In case the issue is UNADDRESSED/UNRESOLVED, you can escalate it to us, by just forwarding this SMS to [protected]-ACT Fibernet (Formerly Beam Fiber” for which I forwarded and surprisingly I got the same message after few hours, and again I forwarded. Am sorry to say, but what a stupid customer service and technology you guys have. Again a delay in service for the third time. I just got a auto response saying... {Dear Sir, Thank you for contacting us, Please accept our sincere apologies for the inconvenience you have experienced with respect to the Internet connectivity. We would be grateful if you could allow us to make our best attempt to offer you a resolution to your satisfaction. We have already directed our concerned senior technician to address your issue. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Kindly bear with us until such time and please note that an escalation ticket 16264608 has already been registered. The ticket generated as an acknowledgement of your mail is now being closed, since the permanent ticket number has been created for immediate action by the concerned branch team.} The next day, Hi Team, I just received a call from[protected]:44 pm, 22nd March), He said his name is Sheik Mujeeb from accounts department, ACTCORP and asking what is my concern, as he has received an email. First mistake of company, when I already sent my issue in detail through email, they cannot ask what’s my concern is? Second, I already mentioned in email that, am not expecting a call, only email should be fine… But I still received a call. The caller, Sheik admitted that he did not read my email, but called to ask my concern. He said, he is raising a ticket and sending to his dept. And that's it i didn't hear from them. Again on march 25th, i sent email saying "Its been more than 48 hours, i didn't received any email from you guys. Is someone looking into my email, or at least someone read my email? Still no one responded. Again on march 31st, i sent email asking the same saying"I still did not received any reply from you guys. Did someone read this email? Are any one working on my email? I also mentioned that if am not going to get a reply from the company, am going to update this on all social networking sites and also to the media and consumer court/official., And you guys are going to waive off my complete bill for this month as a compensation to me and for you failed service in replying emails and for your inefficiency. Am not going to pay the bill, and do not ask me to pay the bill or send SMS for the same or agent to my home. But still no one responded. I again, called the customer service on 31st march, and spoke to supervisor jagdish and explained what has happend and said, he will take care and my email will be responded and i will get help. But, instead i got a email and message on mobile with ticket number. but not nothing. He failed to help me. I again, called the customer service on 2nd April, and spoke to supervisor kishan and again explained everything what happened from the initial time. Said, he is taking care this time and asked to wait for 24 hours so that i will get an email form company. But, still i didn't Am not sure how to make them work on my email and help me. Hope the consumer form will help, and beam fiber may see this, at least. Here are the ticket numbers, which are sent to me twice, saying repeat call, for my calls made to them...16264608, 16422654, 16391968, 16328366, 16317996, 16295279, 16289410, 16264608, 16146265, 16096931 Thanks, Srinivas User ID: [protected]@yahoo.com Account no: 339889

Complaint Number: 4114546, 3779067, 3718947. All these complaints have been raised for my user ID: 1121192. I ordered for ACT Connection twice. First one on 28th Jan with a payment of 1259Rs. And second one on 2nd March with a payment of 1679Rs. Both the times i had to cancel the installation order. A refund of the amount was supposed to be sent within 7 working days from the day the order was cancelled. It has been more than a Month since i'm trying to get the refund back from ACT broad band but there is no one who seems to be helping in getting this process done. Every time the complaint is closed and there is no one i can escalate this issue to expedite the process. Call centre reps are not helpful at all and dont have to courtesy to talk to the customer and provide a proper answer. Please look into the issue and drive the case towards a resolution

False commitment from ACT Fiber net ACT Fibernet doesn't deliver on time The sales executive Mr Jaffer was just so prompt in collecting the money on the day he came to my Officeto fill my application, but ACT is not so prompt in getting the connection activated. The sales executive said the connection will be activated in 6 days, and then after the 6th day, the customer service officer said they needed 4 more days. And it's been over 15 working days, the connection is not activated yet. So far 4 complaints have been raised to no avail. Each day a new complaint request is filed and each day the customer service officers promise that I will get a call back on that day or the next day, and that day never comes. Executive Jaffer gave his Boss no and his boss picked up the call and said will get back. There after he blocked my no and not responding. Dear ACT, If you are not willing to serve no issues we have a lot of choice in the market. Pls refund the amount and I would any ways get some other connection THEIR CUSTOMER SERVICE IS PATHETIC AND IT SEEMS THEY DON'T CARE ABOUT THE CUSTOMERS ONCE THEY HAVE OUR MONEY... Regards Uttam, [protected]

I have a account with Beam Telecom, now known as ACT Fiber. The account number is 132609. I opted for Beam Internet few years ago. If I remember correctly, it was in the year 2009. Since then I had this connection and when i first opted for this connection, a Modem box was installed at my home. The executive, who first guided me through the initial process of the Internet connection, informed me that I would be receiving some kind of compensation monthly or some waive-off in my bill, as power charges. Initially, I thought that Beam billed me after waiving off the power charges. But they never did that. Very recently, in Jan of 2015, I came to know that I was ripped off by Beam all these years. I immediately called up the customer care and even registered a complaint few times. I spoke with a lot people and I was assured that I would be receiving a call shortly, each and every time I call up them. I registered several complaints in the month of Jan. The call back never happened. I have been cheated and ripped by a company which doesn't act on customer grievance. Its an act of breaching trust and I am thinking about legal actions against this company. Is this the way you cheat customers Beam? Is this a professional courtesy? Highly disappointed and disgusted. I thought there would be some kind of resolution for this problem, but you people never care about it. Siva Kumar, Account Number: 132609

Dear beam telecoms i upgrade my package from 15mbps to 100 mbps, and still the Internet is poor, why i would pay that much money if the Internet is still poor. Second the speed test i'm getting 25 to 30 mbps, what is wrong with Internet. please kindly i requested to concern my complaint, otherwise i'll go back to 100 mbps. contact No.[protected] username : [protected]@hotmail.com