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Address: Bangalore, Karnataka

They have collected an annual membership amount by promising of providing broad band connection within 2 days. after that the person who has collected the amount or the customer care are not responding at all. The first time when I contacted they have registerd a complaint but there was no action even after 2 days complaint ID - [protected]

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Address: Bangalore, Karnataka

Hi, This is not expected as a standard service. I have not recieved any feedback for this request yet and the query still remains unresolved. request a strict timeline for this completion of set up. Please provide a final set-up timeline and failing to which I will raise this in public forums. Please consider this as test to patience for such poor bugus service. Irresponsible company since at the time of payment i was rushed into to make payment and now the delay has been significant. This is really annoying and not satisfactory! please let me raise this issue with the higher authority which i will find out very soon. Thanks, Somu On Tue, Jan 20, 2015 at 3:08 PM, Help Desk Bangalore <[protected]@acttv.in> wrote: Dear Mr.Shomu, Greetings from ACT Fibernet! We regret for the inconvenience caused to you. We would like to inform you that, we have registered your installation delay complaint with us and our deployment department will be reverted.. Complaint No. : [protected] We are always happy to serve you. In case of any queries please write to us on [protected]@acttv.in. Thanks & Regards, Mohankumar Executive - Customer Service, Atria Convergence Technologies Pvt. Ltd. Bangalore, Karnataka. On Mon, 19 Jan at 2:06 pm, shomu kundu <[protected]@gmail.com> wrote: Hi Team, Not sure if this is the right team to bring my concern to.. I'm still waiting for my ACT set up to be completed. I have made the necessary payment with a request that the set up should take place in 3-5 days due to my urgency at work (@ HSR layout). Bhushan has confirmed that set up would be done that week, but its crossed more than a week and I would firmly request this set up to be done ASAP. If no done by today COB, please reimbuse the amount immediately. Again, my payment was made depending upon the urgency of the set up required. My calls to Bhashan are unanswered too over the past few days. I am not sure who else do i escalate this matter with. regards, Somu #[protected] We confirm receipt of Rs.1259 via CHEQUE towards ACT A/c No 1113125.

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Address: Bangalore, Karnataka

Its almost 3 weeks over and I didn't get connection. In beginning they said it will take max 1 week and now When ever I call them they say it they will install connection by today. Even they are not returning my Rs.1680 which I paid as advance.

customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

I applied for ACT fibernet and paid the money by Jan 5th 2015. I was informed that I would be getting the connection within 7 working days. There was no response from ACT for the next 7 days and I called customer support many times. I was not given any proper help or support. On the 9th day one guy came and fitted one box. Then again no response from these cheaters. Now I am thinking of cancelling the application and refund. But they are not attending my calls now. Can someone help me with this?

customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

no immediate action when a complaint is raised. complaint is getting closed without problem solving. worst behaviour with customers. I suggest people go for their colony local broadbands. as they are local in case any problem occurs they will take as early action as possible. Never go for beam.

customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

I have taken an ACT fibernet connection and right from day 1, I am having Port Problem (as reported by the engineer). The port in which my ACT fibernet is connected seems to be not a stable port and every time somebody is having a problem in the same junction box, some engineer comes and does some thing that my ACT fibernet stops working..this has happened 4 to 5 times and every time it takes two days to bring up the connection. While bringing up my connection, i suspect some other person's connection would be disconnected. There is no permanent solution provided for this.

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ashley_ed

from Bengaluru, Karnataka

Aug 11, 2015

I've been facing the same issue as well. I've had to call ACT customer care to raise a complaint at least once every month and it is usually a couple of days after paying the bill. Whenever I call them they say a "competitor" has cut the cable. I've been using ACT since 2013 and after a few months o[censored]sing their services this problem started occurring. Moreover, they send at least 2 messages a day from the time the bill is generated to remind me of the payment due. That's not all they call me at least 10 days before the due date to remind me again. They think their customer's can't read. They send enough messages so it doesn't make sense calling days before the due date. There are days when I don't get the speed I've paid for and that stretches for weeks. I mean what's the point of saying experience "HIGH SPEED INTERNET" when it doesn't work half the time. ACT really needs to get their "ACT" together. You're going to lose customers at this rate.

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Address: Bangalore, Karnataka

ACT sucks !!! I approached them during end December 2014 for a new connection. Mr. Vasanth (Kumar kept calling me to come over and sign the contract. Once they got app Rs. 1750 from me, they have disappeared. It is now 20 days since I paid them and there is no sign of them. I keep calling the numbers of the executives ([protected]) and [protected] but noone answers. Have decided to intiate legal proceedings against them.

Aug 7, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jan 16, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. Please share your Customer ID or registered contact number, we will get back to you.

Warm Regards,
ACT Fibernet

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Address: Bangalore, Karnataka

I have not got my broadband connection even after paying the required deposit. I have been constantly following on my complaint with the customer care and local executive since months even then I have got no solution till date. They have fixed a Junction box at my home a month ago but taking very long to even react on connection. I have never seen poor service than this ever in any connection. I have paid amount on Nov 14th and not received connection till now!!n

customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

This is vikram from metropolis health care ltd my Account number is 791906. I made call and logged a complaint regarding cheque collection to customer care on 7th, 8th, 9th, 12th jan 2014 when ever i make a call to collect the cheque they say it will take 24 hrs.Till date no one have come to collect the cheque Ticket No. 13929994 Ticket No.[protected]closed without addressing the issue) Ticket No. 15403501 Please do the needful. Regards, vikram

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2015

ACT Fibernet Customer Care's response Dear Vikram Reddymalla,

We regret the inconvenience caused. Thank you for sharing your Account number and ticket number. We will look into the issue and get back to you.

Warm Regards,
Beam Fiber

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Address: Hyderabad, Andhra Pradesh

This is regarding the power discount which was suppose to pay me from Sep, 2013 till 31st Dec, 2014 (16 Months). I am being following up for the amount / Cheque but till date I haven’t received a single rupee from beam cable. Every time I raise a ticket and these guys simple close the ticket without resolving the issue. This shows how professional these guys are working. I listen only one word from customer care saying that the issue will be resolved in another 2 days (48 hours) and will close the ticket. My account [protected] - Hyderabad Location Raised Date time Closed Date time 14600581 03rd Nov 2014 4:24 PM 14600581 04th Nov 2014 12:14 PM 14615892 04th Nov 2014 5:14 PM 14615892 09th Nov 2014 11:09 AM 14708847 11th Nov 2014 6:56 PM 14708847 12th Nov 2014 10:39 AM 14713172 12th Nov 2014 10:41 AM 14713172 17th Nov 2014 2:10 PM 14793582 19th Nov 2014 9:25 AM 14793582 19th Nov 2014 4:52 PM 14837492 22nd Nov 2014 12:50 PM 14837492 24th Nov 2014 4:51 PM 14863465 24th Nov 2014 4:52 PM 14863465 25th Nov 2014 10:40 AM 15258093 27th Dec 2014 5:38 PM 15258093 28th Dec 2014 5:24 PM 15270204 29th Dec 2014 9:30 AM 15270204 29th Dec 2014 3:12 PM 15283339 30th Dec 2014 9:46 AM 15283339 02nd Jan 2015 1:59 PM 15333310 03rd Jan 2015 3:46 PM 15333310 05th Jan 2015 10:41 AM 15399779 09th Jan 2015 11:47 AM 15399779 09th Jan 2015 1:20 PM 15402367 09th Jan 2015 1:54 PM

Aug 14, 2020

Complaint marked as Resolved

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Ramaunv

from Hyderabad, Telangana

Mar 8, 2015

I came to know about the power discount from my friends after 3 years of installing the backup battery and network connection box in my premises. This information was never passed to me at the time of installation or at the time of paying internet bills.
When I called around 20-30 times to the customer care and consulted the beam office once. The followoing things were ( in sequence)
1) No power discount will be provided for the past.
2) Can provide power discount for max 6 months ( @Rs50/month)
3) Can provide power discount for max 1 year ( @Rs50/month)
4) Can provide power discount for 1 year (@Rs75/month)
5) Can provide power discount for 2 years (@100/month) but Rs1800 through cheque and the remaining can be adjusted in the next payment ( that will be in April 2015)
6) All the above things are through phone, I have asked for the written mail for the above details, then they told that email cannot be given as there is no access for that...and then there is no response.

First of all, I need the complete refund of electricity charges from the day one of installation of box in my premises.(@min of Rs100/month )

The complaint tickets raised are all closed without resolved.

I need complete justice on it ( the loss I had on this with interest, the time I wasted on this, the mention tension, )
All including the complete loss is far more than the actual money the beam telecom has to pay.

I request the consumer forum to take this up and provide me the justice.

Thanks,
Ramakrishna
[protected]@yahoo.com

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Address: Bangalore, Karnataka

We filled and submit the application form on 3/01/2015 and they promised to install the connection with router within 3-4 days .Today is 9/01/2015 and it has been 6 days that the new connection is not being installed yet.Everytime we complain they say it will be done by tomorrow or as soon as possible.This is just cheating and fraud to people i[censored] can't deliver and install the connection within a couple of days as told then don't do such type of promises. I hope the connection will be installed as soon as possible... Unhappy with the bad service of ACT broadband.

Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

Account ID 806221 customer name p.nandini mailID. [protected]@gmail. mobile no [protected] com Am given cheque on24Dec14 cheque no 009470 with dated 31 Dec14 then payment successful on 31Dec14 461rupees. we are called on same day for to be kept in hold. the call center executive says to me about disconnection charges his suggested to me please continue the net use & you last month 18 days used the net then you pay 331for continue net use but bill generated on 01jan15 Rs483 what can i do please Send Collection executive for bill payment about 331other wise i will i will never pay and shift another best service provider requested by consumer

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2015

ACT Fibernet Customer Care's response Dear Nandini,

Our team contacted you but were unsuccessful in speaking with you.Please share an alternative contact number or a preferable time to get in touch with you.

Warm Regards,
Beam Fiber

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Address: Hyderabad, Andhra Pradesh

My payment and internet connection has been done but I didn't get login credentials. .for which I contacted but they don't have knowledge ..just said problem will resolved in 24 hrs but that is completed as I contacted now they are saying the dailogue which they know

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2015

ACT Fibernet Customer Care's response Dear Customer,

We regret any inconveniences caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
Beam Fiber

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Address: Bangalore, Karnataka

I have not received bill for the month of january 2015 .Every your respose is only after my remainder.as told by your customer care bills are generarated 1st of every month.kindly view this seriously take action and see that bill is delvered to my email id regulary in time. MY email [protected]@yahoo.co.in

Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jan 7, 2015

Verified Support

Dear Y. V. Subramanyam,

We regret to know this and assure you that we will look int the request on priority and get in touch with you on your email ID mentioned above.

Warm Regards,
ACT Fibernet

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Address: Hyderabad, Andhra Pradesh

Dear sir, I T. Srihari baba having beam tele wifi connection vide no.816574, . Several times lodeged comlaints ., but no action has taken by your beam tele co., hence I request you to take action against Beam tele . Thanking you. t s baba mobile . [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

ACT Broadband service has gone poor Entire December month it was not working for 7 days (on 2, 3, 4 15, 16, 17, 18 december) And new year also started with complaints it is not working since last 3 days till now issue not resolved. Very disappointed and soon need to search other broadband providers. Regards Nitin

Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Hi Act, My ACT Fibrenet User ID is[protected]. I will start from my fist interaction with your sales guy. I called the guy after saw add in local area. This sales guy named Babu Reddy came to home, he just showed product catalogue did not even explained thoroughly what plan is, the benefits of it. He looked to be in some kind of hurry. This connection is first in my building, Babu Reddy just told small box needs to be installed. He didn't even told me how installation will be done, how cables will come. I told Babu I want connection only for me since owner of building do not allow big box and big mesh of fibres in building. Babu said it would be small box, and only connectivity for my house. He did not explain me if any other possible solution. (I come to know across other guy from ACT, about single termination box). Afterward guys from ACT come to building and installed fibre cable without even calling me. Believe me they have done very pathetic cabling and they installed 8 port switch. Which ofcourse would connect other customers to it, which is not as promised by your sales guy Babu.. After seeing this all bad picture of installation and spoiled look of building building owner got furious and he removed all cables from box, power supply and locked room. My owner want room rent if ACT is installing equipment and give connections to other customer as well. He even talked to Babu but it seems he or ACT is not responding or taking any actions. I have explained this issue to your customer care but its seems they dont understand this and blindly create ticket. If ACT is not providing me any solution to restore connectivity. Then i would like disconnect ACT services, refund my entire money and I dont want any cable hopping through my building. These issues should have well negotiated and explained by your sales team, it looks they are in hurry of collecting money to compensate their CAPEX and ultimately deceiving customer.

Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Here is how I have been cheated by ACT. Worst service ever: I have a monthly FUP limit of 20 GB and on 26th Dec after I returned to Bangalore my usage on portal page was 23 GB. I was getting the post FUP speed of 256Kbps and it was really slow. I assumed that my family has used up more data this month. So I got an FUP reset done because I had some really important office work to do. I got a quota of 3.87 GB. Next thing that happened shocked me and made me realize that things were bad from ACT side. This renewed quota of 3.87 GB got over in 1 day, and I was back to 256Kbps. Again, I was unable to do my office work. I knew for sure that I had not used up that amount of data. I then requested for the data usage records, and found out that in the whole month I had used up only 12 GB!! (Less than my overall monthly FUP limit, and I had paid extra amount of Rs.147) This was too much and I immediately contacted customer service. I even wrote a strong email giving them screenshots showing the actual usage. After the call, I got a call from the customer care team that they are working on fixing the problem, and that they will be notifying me . I waited for 2 days all the while painfully managing some how my office work. On 31st I lost my cool and contacted CT customer service. 3 out of 7 calls were putdown/disconnected while asking me to hold the call.(This was agonizing) . In the remaining call only 2 were actually transferred to the technical desk, who can actually look into this problem. In the first call to the technical desk, I was given an apology, and told that my FUP would be resetted and this "mistake" would not be repeated in the future. After this call, I waited for another hour and there was no FUP reset. After the call, I was still getting the same speed and all my efforts were in vain. In the second call, I had to retell everything and this was extremely pain full for me mentally(I had already done this 5 times before with the first level customer care executives). Even after this call, my problem wasn't resolved and in total, I spent 2 hours talking to the customer care executives that day alone. I lost half a day of work in talking these "customer care" people. After this I was told the billing department will be calling me since I had paid for the FUP reset. I have got no calls yet, but I did get the next month's bill !

Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Raghavaram

from Bengaluru, Karnataka

Aug 20, 2015

You are absolutely true a I completely empathy you as I am currently going through the same phase.
To me the FUP of 50 GB got finished within 5 days of installation without downloading or browsing any HD content except for regular mail checkups and social networking.

SIck with ACT.

victorvasanth6

from Bengaluru, Karnataka

Dec 17, 2015

I get my 75GB exhausted in 15 days .. this is the 3rd month I see this.

ACT is ready to provide a day wise break up of the usage.
However, they cant provide the website that was accessed during that time.

But, if we raise a complaint and get an FIR, then they are ready to get the complete data.

If this happens next time, I am getting an FIR.

victorvasanth6

from Bengaluru, Karnataka

Dec 18, 2015

Customer ID : 11262544

AkshayyBansal

from Bengaluru, Karnataka

Dec 19, 2015

Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.

Akshay
[protected]

AkshayyBansal

from Bengaluru, Karnataka

Dec 19, 2015

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Dec 19, 2015

Verified Support

Dear victorvasanth6,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Dec 23, 2015

Verified Support

Dear AkshayyBansal,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet

dprasad.k

from Bengaluru, Karnataka

Jan 6, 2016

This happened to me as well. 50GB Exceeded in 4 days

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority..

Today, couple ACT executives called me and trying to prove that this is consumed by me or someone hacked my router. They also send me report.. Which clearly show that couple IP address are added to my account wrongly.. (notice there is no change of IP for a prolonged period and a continuous download during the day and night).

Alloysius Kevin

from Chennai, Tamil Nadu

Jan 17, 2016

i have the same problem,
my account id is 11253318. subscribed for ACT storm 75gb. i was using ACT s=blaze and 50gb got expired so early by 15 days itself so i upgraded to ACT storm and i face the same problem now. i request act to send me my internet usage details. my mail id is [protected]@gmail.com .and during night time my internet speed is less than 3mbps. i did speed test for 4-5 times and i found the same results. please get back to me ASAP.

basavaraj111

from Bengaluru, Karnataka

Jan 24, 2016

same problem here...
i have 2 connections...

my id's are
11055973
11086625

and i want my usage details of both the accounts...

resolve this by tomorrow itself...

Shrey M

from Bengaluru, Karnataka

Feb 5, 2016

This appears to be a widespread issue. ACT surely is involved in something fishy here. I have been getting my FUP exhausted pretty early every month for past few months. Even with very little usage, i have 10 Gb used up in 5 days of feb. I don't know what they mean by "your grievance has been resolved". Anyone wants to share what their response was to complaints?

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Feb 6, 2016

Verified Support

Dear Shrey M,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Vishal1997

from Bengaluru, Karnataka

Feb 6, 2016

What's going on? It's just been 6 days since my fup reset and it already shows 51 gb is used up? Are you kidding me? Fix this issue please. Please stop tampering with our fup. I've barely downloaded 2 Gb of stuff and it shows 51gb done. Reslove it ASAP please.
Id[protected]

Harkk

from Hyderabad, Telangana

Feb 6, 2016

i have the similar problem,
my account id is 11527912 . subscribed for ACT lightning package of 75gb. i was using ACT broadband for 2 years in chennai with absolutely no problem .

It has been 1 month since I installed ACT IN BANGALORE and this month it shows I have used up 75 gb in 6 days !!! Is it even possible with just one person at home checking email !! And I use my internet only after 8pm at night . This is criminal and cheating and needs to be taken up seriously .
My internet is so slow now that I cannot even check email .
I don't plant to continue with this ACT broadband if this is the pathetic service and absolute cheating which goes on

my mail id is [protected]@gmail.com and please get back to me ASAP.

Harkk

from Hyderabad, Telangana

Feb 6, 2016

Ra Raghavaram
on Aug 20, 2015

You are absolutely true a I completely empathy you as I am currently going through the same phase.
To me the FUP of 50 GB got finished within 5 days of installation without downloading or browsing any HD content except for regular mail checkups and social networking.

SIck with ACT.
!Report this post
Vi victorvasanth6
on Dec 17, 2015

I get my 75GB exhausted in 15 days .. this is the 3rd month I see this.

ACT is ready to provide a day wise break up of the usage.
However, they cant provide the website that was accessed during that time.

But, if we raise a complaint and get an FIR, then they are ready to get the complete data.

If this happens next time, I am getting an FIR.
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 18, 2015
Verified Support

Dear victorvasanth6,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
!Report this post
Vi victorvasanth6
on Dec 18, 2015

Customer ID : 11262544
!Report this post
Ak AkshayyBansal
on Dec 19, 2015

Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.

Akshay
[protected]
!Report this post
Ak AkshayyBansal
on Dec 19, 2015

Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 19, 2015
Verified Support

Dear victorvasanth6,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 19, 2015
Verified Support

Dear Akshayy Bansal,

We will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 21, 2015
Verified Support

Dear Akshayy Bansal,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 23, 2015
Verified Support

Dear AkshayyBansal,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet
!Report this post
Dp dprasad.k
on Jan 6, 2016

This happened to me as well. 50GB Exceeded in 4 days

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority..

Today, couple ACT executives called me and trying to prove that this is consumed by me or someone hacked my router. They also send me report.. Which clearly show that couple IP address are added to my account wrongly.. (notice there is no change of IP for a prolonged period and a continuous download during the day and night).
!Report this post
Al Alloysius Kevin
on Jan 17, 2016

i have the same problem,
my account id is 11253318. subscribed for ACT storm 75gb. i was using ACT s=blaze and 50gb got expired so early by 15 days itself so i upgraded to ACT storm and i face the same problem now. i request act to send me my internet usage details. my mail id is [protected]@gmail.com .and during night time my internet speed is less than 3mbps. i did speed test for 4-5 times and i found the same results. please get back to me ASAP.
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Jan 17, 2016
Verified Support

Dear Alloysius Kevin,

We will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Jan 18, 2016
Verified Support

Dear Alloysius Kevin,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
!Report this post
Ba basavaraj111
on Jan 24, 2016

same problem here...
i have 2 connections...

my id's are
11055973
11086625

and i want my usage details of both the accounts...

resolve this by tomorrow itself...
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Jan 25, 2016
Verified Support

Dear Sir,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
!Report this post
Sh Shrey M
on Feb 5, 2016

This appears to be a widespread issue. ACT surely is involved in something fishy here. I have been getting my FUP exhausted pretty early every month for past few months. Even with very little usage, i have 10 Gb used up in 5 days of feb. I don't know what they mean by "your grievance has been resolved". Anyone wants to share what their response was to complaints?
!Report this post
Beam Telecom / ACT Customer CareVerified User
15 hours 18 minutes ago
Verified Support

Dear Shrey M,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
!Report this post
Vi Vishal1997
10 hours 25 minutes ago

What's going on? It's just been 6 days since my fup reset and it already shows 51 gb is used up? Are you kidding me? Fix this issue please. Please stop tampering with our fup. I've barely downloaded 2 Gb of stuff and it shows 51gb done. Reslove it ASAP please.
Id[protected]
Sorry my account id was wrongly mentioned in the previous post .. This is the correct account id --------

i have the similar problem,
my account id is 1353942 . subscribed for ACT lightning package of 75gb. i was using ACT broadband for 2 years in chennai with absolutely no problem .

It has been 1 month since I installed ACT IN BANGALORE and this month it shows I have used up 75 gb in 6 days !!! Is it even possible with just one person at home checking email !! And I use my internet only after 8pm at night . This is criminal and cheating and needs to be taken up seriously .
My internet is so slow now that I cannot even check email .
I don't plant to continue with this ACT broadband if this is the pathetic service and absolute cheating which goes on

my mail id is [protected]@gmail.com and please get back to me ASAP.

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Feb 7, 2016

Verified Support

Dear Vishal,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet

Harkk

from Hyderabad, Telangana

Feb 7, 2016

Yesterday I complained about my account . Now the same thing has happened in my parents place account id[protected] !!! Wow .. I checked last night it was 12 Feb today morning 77gb . ACT BROADBAND is completely screwed up . same thing happened to my house day before yesterday .. Complete cheaters ACT BROADBAND . I will not recommend anyone ACT BROADBAND to anyone anymore . Fraudsters . My email id is [protected]@hotmail.com

Two accounts in different places in Bangalore same problem -- ACT BROADBAND IS CHEATING CUSTOMERS ..

Account id 11527912
Account id 11485864

Sureshkk

from Bengaluru, Karnataka

Feb 10, 2016

my account ID is 11485864 . I have been a user of ACT broadband in cheenai for 2 years and have had no problem . The second month of my connection in bangalore and overnight my data is showing 17gb to 77gb overnight . It is humanly impossible for it to have been used up overnight . I had filed a complaint on 8th feb and was promised action in 24 hours . After hours and hours of calling and talking to customer care executives nobody has resolved this problem . This is absolute SCAM and FRAUD by ACT broadband . I will now make sure all my family connections which are in ACT ( 5 or 6) will be disconnected due to this poor service and CHEATING AND FRAUD .DISGUSTING ACT BROADBAND BANGALORE . just shameful .

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Feb 11, 2016

Verified Support

Dear Sir,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet

girish bhat

from Bengaluru, Karnataka

Feb 20, 2016

I have a 30GB FUP on my broadband connection of ACT. I monitor the complete bandwidth daily through custom open source firmware installed on my router. So every traffic in and out is monitored.

They capped on 20GB instead of 30GB and restricted the bandwidth to 512K. I have a complete stats from my router you can see. Even 512 Kbps also is too low, actually I get around 120Kbps and I have a proof of that.

These ACT guys are big cheaters.

Any ACT guy here fix the problem, otherwise will be complaining to TRAI.

My Acc: 11332342

Noella Thomas's reply, Sep 23, 2016

I've been facing similar issues and have just logged a complaint against them.

100GB of data gets exhausted in 6 days when no one in my house uses the internet so frequently.

Could you guide me as to how you got this data?

Nikhmal Gartaula

from Bengaluru, Karnataka

Feb 21, 2016

I have ACT Incredible account which allows 125 GB FUP limit. I have a folder in which I keep all the downloaded data. I bought a new laptop this month Feb 2016. ACT is saying that 125GB FUP exceeded - between 1st FEB - 21st FEB 2016. In my folder I have downloaded 53.4GB and I still have 71.6GB which is impossible to get over with online streaming data. Moreover I was not in Bangalore between 15th Feb - 20th Feb 2016. Then how come the FUP limit has been exceeded. Is there any legitimate explanation for this. I have just paid 700/- to buy 39 GB but the speed remains to be at 1Mbps.

This package is high priced and ACT service is going really bad - where as you guys used to be amazing at one point of time!

I am really really disappointed.

BuntyRaja

from Bengaluru, Karnataka

Feb 25, 2016

Account ID: 11215439

I was using 50 gb connection and its FUP was exceeding on 25th of every month. I asked them to send me the details but they are not sharing the bill which has actual every day breakage. I increased the connection to 75 GB and boom it again exceeded on 25th.

Please fix this problem ASAP.

BinaryVision

from Bengaluru, Karnataka

Mar 6, 2016

OMG srsly this is terrifying, its jst been 6 days after the reset and my 50gb fup is vanished. How is this even possible when i havnt used so much internet in jst 6 days. ACT broadband service is getting worse day by day. Please fix this issue asap.

Id[protected]

Wired123

from Chennai, Tamil Nadu

Mar 9, 2016

Same FUP issues here. On Mar 6, I am over 100GB o[censored]sage when we were merely browsing emails. I had it reset to 100GB again on Mar 8, after a big battle w/ the technical team. now Mar 9, I have already used 55GB. how is it possible?
we will need to report this to TRAI.
My Account ID:11078922

Mariyappan Subbu

from Madurai, Tamil Nadu

Mar 10, 2016

Hi,

My customer id is 11523160.

I am also facing the same issue above. i was using ACT - Blaze 50 GB but it expired so early in 10 days.
Can you look at his query ?

My Contact number =[protected]
Customer name = Ramesh

Regards,
Ramesh

akky_ind

from Bengaluru, Karnataka

Mar 12, 2016

I was somehow managing the situation over the last few months with the same problem as some of you have faced but it was just ridiculous this month. On March 1, 2016 when it was a regular week day and both my kids went to school and I went to work. I come back and check the usage at around 6pm and its 10 GB. By 4th March, all of my 75 GB is used up. How in the hell can this happen?? I raised a complaint on the 4th asking for details of the usage and I got a breakup by the 7th and it definitely had a breakup of all the 75 GB that got used up within the first 4 days and all it said was that is was all from one mac ID which is my internet ID. I was told to change my password and thought that it could be that somebody else was sharing my internet, but even after changing the password nothing has changed. Today its the 12th and the data usage is 88 GB in spite of absolutely no downloads as I had specifically asked each and every one in my house to stop downloading anything from pics on whatsapp, watching videos, playing video games, anything that could impact the usage.

I'm really on the verge of discontinuing and moving to another ISP unless somebody really cares about finding out what went wrong and fixes it.

jvandita

Mar 22, 2016

My userid is 10903188
I have similar problem. Between Mar 16 21:18 to Mar 17 03:17 i.e 6 hours, almost 26 GB has gone.

This happened on weekday when we do just email checking, surfing social media sites and office work.
This is pathetic, how can anyone consume 26 GB in 6 hours especially when for majority of the time we were sleeping

Anandkumar kannan

from Gurgaon, Haryana

Mar 25, 2016

I have smilar problem of full FUP usage

my id 11220891

completely feel cheated...

avi12

from Bengaluru, Karnataka

Apr 1, 2016

My account id is 10484832.
i've been using ACT internet for almost 3 years. This issue never used to happen.
for the past 4-5 months im seeing that the FUP gets over very fast, 75 gb gets over in 15 days of minimal usage. the whole day no one in my home uses the internet., i only come back after work and use the net. I almost reset the Fup every month. i end up paying 400+ rs extra for the reset.

This is not acceptable. please get back to me ASAP.

Vignesh senthilvel

from Madurai, Tamil Nadu

Apr 4, 2016

I have the same problem my ID is 11344906. I woke up today morning and saw my FUP getting used up like 3 GB within a night when all my devices were off and the modem was switched off. Please rectify it asap. This has been happening for the past 3 months

atul1470

from Bengaluru, Karnataka

Apr 16, 2016

Same happened with me 75GB in 15 days. Did the reset and speed is 0.41 MBPS. I don't understand

1. How did 75GB vanished
2. Paid money for FUP reset still I get 400 kbps speed.

User Id: 11250607

Praveen VSR

from Madurai, Tamil Nadu

May 7, 2016

Hi,

I have the same issue. With in 5 days after my FUP is reset, I got a message that I have consumed 80% of my FUP. I have either downloaded or did not watch any online streaming. I am wondering how my FUP is consumed. Is ACT doing good from it's technical side?

My ACT id is 1185049.

Even I am not able to speak to the customer care since their availability is limited.

Ganesh C.M

from Bengaluru, Karnataka

May 10, 2016

I am requesting fast 20 days for act fibernet modem router, customer care not responding fast 20 days. If they doing same i will withdrawn the net. My user name 11854731 murthy gt

the sarcaser

from Bengaluru, Karnataka

May 13, 2016

Yes murthy...you should will withdraw your connection. This is not so good. They not should do this with you. You are write and they are wrong. They are just behaving as your english, ie BAD

Abhiram Pandith

from Bengaluru, Karnataka

May 20, 2016

ACT Broadband — NON ACTIVATION

I have been told that my act fibre net would be activated within 24hrs of installment, but it has been 5 days, I haven't even received the user name and password.

Raghavendra Setty Sr

from Bengaluru, Karnataka

Jun 8, 2016

Internet Down from one week No response

I have raised complaint on 28th March 2014, NO: [protected]. Every day they are telling it will be resolved by tommar. I am frustrated with this. In my building they gave new connections very fast. But my problem still not resolved.

sravan kumar M reddy

from Nellore, Andhra Pradesh

Jun 16, 2016

Even I suspect 15 days 51GB data consumed and it's totally a shut on your side act .

Harish Rm

from Bengaluru, Karnataka

Jul 2, 2016

I am currently going through the same phase.
To me the FUP of 50 GB got finished within 5 to 10 days of installation without downloading or browsing any HD content except for regular mail checkups and social networking.i am taking off my connection if this continues..10926896 is my id..i need a solution for this else i am removing all the boxes from my home

laala2016

from Bengaluru, Karnataka

Jul 14, 2016

Even iam facing same problem from 6 months.they don't have respect for there customers they keep lying everyday telling they will fix the problem.every day i have to call them and every day they guarantee that they will fix the problem in 24hrs or 72hrs..they register complain just for the name and close themselves without even solving the problem..there was no problem from 2months but the problem again started from this month i didnt trust this guys so i have been monitoring my fup usage from 3 months..its shocking how it shows 1.5gb usage for checking a news or browsing for 5mins??i have mailed them the usage details but still no response from there side they ignore your mails..i have used only 17gb of data but it shows that my 30gb has been used..

Shreyas Madhan

from Chennai, Tamil Nadu

Jul 29, 2016

I have been using ACT for almost 10 months now and have recently upgraded to the 60 mbps 100 GB plan. I download quite a lot and my work is mostly at night. On 21st July I exceeded my FUP and the internet has slowed down to 512 kbps. I wanted to make a payment and reset the FUP and here's where my problem starts. When the speeds are slow even the ACT page fails to load and takes multiple tries before loading. In fact I tried other websites at the same time and they did seem to work manageably ok. I fiinally make it to the FUP reset page and made the payment as advised. It took me almost an hour for this entire process since "ACT" own home page does not load. I got the "payment successful" message and was redirected to the ACT page (which again did not load). Finally when it loaded it showed that my FUP was reset. (btw this was at 11 PM) I restarted my browser, closed all open applications and my speed was still the same. I restarted my computer and did not change. I disconnected my internet cable from the computer and router and did a power cycle. Yet, the speed was the same. I even tried to use the "ACT Resolver" and what a pain that jackass tool is. It does not login and only shows a circling icon and there is no way to even shut it down. My speeds were not restored until next morning. (but I was charged from the previous night)

On 28th July around 11:30 I again exceeded the FUP, and the exact same story.

In both the cases I have been charged for the extra day as well but I have not received the service until the following day (when the server is reset - does a process like this really require a server reset ? cmon...) ACT does not even have a "help" page to resolve such issues. I have lost two nights of work because of this bull. My Lord, save us, for these are the so-called technology companies in our country today.

Abhivish

from Bengaluru, Karnataka

Aug 28, 2016

This is really worst service. My 50 GB limit got exhausted in just 20 days and I got message to reset FUP with additional amount. I think ACT is cheating customers. It's better I switch to Airtel which is really very transparent in its services.

My ACT Account ID :[protected]

Anshul Muley

from Bengaluru, Karnataka

Sep 20, 2016

Dear ACT team,

We have been using ACT connection for over 2 years now. Every month my FUP (75 GB limit) gets exceeded within first 15 days post which we get really speed. This is not the only problem I have been facing with ACT. If you check my complaint history you would find unresolved issues for the past few months. Even after writing an elaborate mail to your team the issues remain unresolved and unattended. Despite of various requests from our side no action has been taken. Please be aware that the various scams run by you do not go unnoticed by your consumers.

I am planning to lodge a complaint in the consumer court of India as well as the local police station. Please be prepared to hear from our lawyers. During the course of this case thorough due diligence will be conducted on your operations post which you shall have to pay back remuneration to all the customers you have conned in the past years. Only you would know magnitude of costs that would accrue to you (depending on your fraud).

Thanks for your 'services'.

Ansh

Customer ID[protected]

Kayyum Anwar

from Bengaluru, Karnataka

Sep 24, 2016

I am also facing the same issue, its been consecutively 3-4 months I am resitting my FUP, and finally I have increased my package from 50 gb to 60 gb, that to got over within 20th of month, we dont use this much data ever .
Please immediate clarifications .

Account ID :[protected]
phone :[protected]

Harri kumar

from Bengaluru, Karnataka

Oct 27, 2016

Even i have slimier problem with FUP, month end it will dry like hell from 2 months, ACT just just need to be responsible.

Narashimharaju B P Raju

from Bengaluru, Karnataka

Dec 31, 2016

I came here searching if anyone had the same issue. This month dec 2016 on the very 2 nd day i was surprised to have used up 3gb as shown in the logs of my account dashboard. I was damn sure it couldn't have happened because all these days i have worked only for an hour or two and not using much of internet for any media purposes. At the end of this month i got flexbytes done, 5gb got over in 3-4 days. Though here i used it for watching movie, it couldnt have crossed so much, just before watching that video when i checked it showed my 2.5 gb usage data, and then after watching a video, i was dragged back to 256kbps. These guys are making hell lot of money cheating us.

USer id :[protected]
Bangalore

bakshay

from Bengaluru, Karnataka

Jan 18, 2017

I doubt similar things are happening with my FUP data also!

miran mohammed

from Bengaluru, Karnataka

Jan 25, 2017

I faced the same issue. I did FUP reset by paying 700/- this month by believing them that I have actually exceeded the limit of 50GB. Now within 10 days the new FUB is also exceeded. This is really really bizarre. I asked for FUB breakup for this month and they sent the breakup via mail in some excel sheet where it shows I have used [protected] MBs[protected]GB)) of data. This #### is out of my understanding. Think twice before opting for ACT.

AUM A

from Bengaluru, Karnataka

Jan 31, 2017

Hi Everyone

I am planning to start a Facebook page, twitter account and a online petition on the ways of ACT and the fabrication of Data usage which they have been putting all of[censored]s through. I was wondering will all of you join the pages to support this?

Vishal Rajkumar

from Chennai, Tamil Nadu

Feb 23, 2017

i just did my fup reset but the speed is still 512 kb and i ahve 76 gb left data of 75 mbps but my speed even after reset is 512 kb

Vishal Rajkumar

from Chennai, Tamil Nadu

Feb 23, 2017

i just did my fup reset but the speed is still 512 kb and i ahve 76 gb left data of 75 mbps but my speed even after reset is 512 kb my id is[protected]

Kalanidhi M

from Chennai, Tamil Nadu

Mar 1, 2017

Hi,

We have been using ACT for more than year. But, past 3 month, we are observing false excessive usage has been reported in ACT web portal. This is looks like, some fraudulence being done by ACT team. Actually, first we were suspecting our own employees for excessive usage. We have implemented usage reporting tool, by that we came to know that ACT is giving false excessive report to cheat the customer. For your reference am attaching real time report for the first of this month.

Note: Due to this last two month, we are facing poor internet connection after two weeks of month. Since our limit is getting exhausted. If is not solved, we planning unsubscribe this service

UserId:11059207

Regards,
Kalanidhi - Admin
[protected] / [protected]

Kalanidhi M's reply, Mar 4, 2017

Dear Team,

Our issue resolved now. The problem was not in ACT end. We have found that our local mail server was fetching the size exceeded mail content from our pop3 server, so it was keep on trying to download which was never ending process. So, ultimately our usage was dried up due to this continuous fetching request . We find this problem by monitoring network traffic "$ iftop" command in our linux machine and then we deleted that particular mail from our pop3 server.

We regret for blaming ACT without checking our end properly.

Regards,
Kalanidhi

Mali M

from Tumkur, Karnataka

Mar 5, 2017

There are bandwidth hogging processes that keep downloading updates in the background which can lead to these kind of problems. ACT is not to blame for this. Disable windows update and BITS (Background Intelligent Transfer Service). And protect your wifi with a strong password.

Arunkumar Vikram

from Bengaluru, Karnataka

Mar 22, 2017

I am using ACT BLAZE plan. it has monthly 100 GB of FUP data with 50 Mbps speed limit and post FUP the speed changes to 512 kbps. in this month march i had visited my home town and had not used internet for 10 days, after coming back, within two days my 100 GB data has been shown as used, when i inquired, they said i had downloaded more than 90 GB of data on my Laptop in two days with 4-6 hours of time span each day which is never even possible. My laptop has only 5 GB of hard disk free space available. it is a clear case of data cheat from ACT. I raised complaint and without proper analysis, they try to close the complaint. Their only in a intention to close the complaint. Pathetic technical team. they are not understanding a simple logic that 90+ GB data cannot be downloaded in 5 GB of free space laptop hard disk. it is a FUP scam that ACT is doing. they are having a faulty data monitoring system and are blaming customers for excess usage. The ticket is still in open state and it has been a week

My Ticket No: [protected]
User ID:[protected]

Regards
Arunkumar Vikram

sanjibroy7167

from Bengaluru, Karnataka

Apr 27, 2017

MY Account #[protected]

Same here...I have been using Act internet services for 8 months. Except first 3 months, Almost.every month I have been facing the same problem. I wonder How openly they are cheating so many customers month after month with a evidence of mal practices.

I am getting SMS of 100% utilization of quota even after 14th of month sometimes with another SMS immediately after that to renew it.

Dhirendra Sengar

from Bengaluru, Karnataka

May 23, 2017

guys,

Act people are sucks man, they are making fool by showing fake usage for me i my 40 GB data got usage with in 10 days while i am most of the time in office . how it is possible that's make me got frustrated.

ACT people check on my id :[protected]

i will never gonna use your service, if this happen again so better to check and fix otherwise there are better and rail able service provider in market i will go with them definably

ACT Fibernet Customer Care's response, May 26, 2017

Verified Support

Hi Dhirendra Sengar,

We are extremely sorry for the unpleasant experience. We will get in touch with you and set things right.

Regards,
ACT Fibernet

7raghu.r7

from Bengaluru, Karnataka

Aug 4, 2017

ACcount id:[protected]
Phone : [protected]

FUP consumed in 4 days ?

First of all I was not in town from beginning of this month and now you say my FUP is 50% consumed ?

THis is not possible. Fix ASAP

Ashish Iddya

from Bengaluru, Karnataka

Sep 29, 2017

Account Id[protected]

FUP of 175GB got over in 24 days. Of these 24 days, we were on vacation for 7 days.
For past 2 years, we were on Airtel broadband and never once crossed 75GB with similar usage.

Fix this ASAP. How is it that only ACT has this problem? Is it intentional?

Guna M

Oct 2, 2017

MY 100 GB data finished in one day just for surfing internet in one lap ... its a huge scam ACT doing .. I have used ACT in chennai i didn't face this issue . But bangalore ACT doing something worng... My ACC:[protected]

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Address: Bangalore, Karnataka

I have been using the ACT broadband connection from 2012 at my residence. For the last 6 months I am having frequent internet disconnection. Repeated complaints have been registered and no permanent resolution to the issue have been given so far. Each time the customer care promises a permanent resolution but it's not been done so far. Myself and my wife own a business and we work from home. Internet connectivity is crucial for our work as it involves responding to customer emails, making payments online to suppliers and a lot of web based services.. The internet disconnection has caused a lot of damages in terms of losing prospective customers due to delay in sending the information and facing the fury of vendors in making delayed payment.apart from the above it has caused a lot of stress and agony.. Repeated calls to customer care have also not been successful. List of Complaints Made to ACT AM-ACTGRP 15/10/14 4:11 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 17/10/14 7:53 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 02/11/14 2:26 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 05/11/14 8:20 AM Dear Customer, your Request [protected] will be attended by 06-Nov-2014 08:19.T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 06/11/14 6:54 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 28/11/14 6:42 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 29/11/14 4:50 PM Dear Customer, your Request [protected] will be attended by 30-Nov-2014 16:34.T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 07/12/14 9:34 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 11/12/14 8:58 AM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 11/12/14 10:52 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 15/12/14 7:26 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected] AM-ACTGRP 30/12/14 5:15 PM Dear Customer, your Request No [protected] is registered and will be attended shortly. T&C apply, Team ACT, Helpline [protected]

Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

Hi Sir, I am a customer of beam telecom having Account No : 817352. My connection has been disconnected since one month. I asked for refund the remaining amount. They said that the money will refund in the form of check. But, I didn't get the check till now. Please check and send my refund amount as soon as possible. Thank You.

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everything

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