ACT Fibernet Complaints & Reviews

I had a very bad experience with Beam customer care, Hyderabad. I have raised a ticket during weekend and they call me when I am at office during the busy hours, by chance if I haven't answered the call they just send you a message asking your ticked has been closed which is an unexpected reply from the customer care. This has continuously been repeated for 4-5 times and they argue you with regards of we not answering the call. Worst experience...

Hi Team! I'm a prospective customer to you, not sure, if I may be one, or hop to other service provider any sooner, I Stay in Gauthamapuram, Ulsoor bangalore 56000. I first contacted your service team through your website, and one Mr.Umesh[protected] contacted me and visited to my residence, and stated to me that the server installed already in my area is full, and a new server has to be installed. I agreed to install it in my property...

Hi, I have issue for router configuration pending since Friday (21stNov 2014-6PM). All that is happening after calling up support is 24hrs limit and no response other than flooding up of inbox. The tickets are opened up and closed on their own, irrespective of issue being resolved. Called up around 14times and still having "24hrs" excuse on the roll. No senior authorities helped with the issue till date. To my surprise, the customer support...

I applied for a connection with ACT Broadband in Sashthri Nagar, Adyar, Chennai. The salesperson was prompt to show up to collect the deposit amount and 1st month subscription of Rs 1622 on 13th Nov. My CAF No. is 23188. The salesperson Mr. Prabhakaran assured me that the service will be provided within 3 working days since they had feasibility and a Customer Switch (CX) that existed with 80 meters from my flat (it exists in the next building...

Dear Sir/Mam, I saidu phani babu from ELURU, WESTGODAVARI, ANDHRAPRADESH., INDIA.pincode:534001 i had act broadband that was not working since this weak of tuesday(18/11/2014) and i had given the complaint to local office through customercare number i.e[protected], and they have to given complaint number also i.e [protected] but rightnow they are not correction the complaint...and i had call again and again bt dont answerd... ...

Hi I am continuously had a problem with internet. Yesterday 19 Nov14 the Internet is completely down and saying the fibre cable is cut in surrounding areas but till today it was not resolved the [email protected] Am I am calling customer care guys (no is [protected]) but every one saying that it will be resolved by 2hr...but its 23 hrs to me with out resolution. Customer service is worst, I have called customer care 7 times, I didn't get solution...

prabir senapati <[protected]@gmail.com> Aug 6 to info I am an exsting customer of beam having a/c no-683481.my address is 37/B, vengal rao nagar.contact no-[protected].on 30 th july due high power fluctuation through internet cable, my laptop is totaly burnt.my lane cable and jack pin is totally damaged.so i registerd a complain have ticket no[protected].your executive also told me that your vengal rao nagar server also totally...

I gave several complaints four days ago to rectify the Internet problem. But there was no response from your company people. This has happened to me on several times. Consequently, I have decided to switch over to other Internet, which would provide better services....

Hi, My Beam Account NO. 751595 & Ticket No 14707514, Since 11th Nov 2014 the net is not working at Home. We have raised complaint with customer care since from 11th Nov everyday minimum 4 to 5 calls. No one says the correct issue and assures us that today we will send our service person to check. But end of the day no one turns up, again we call to customer care asking to rectify. We spoke to all the higher ups no use, at last during...

this very bad customer paid cash after that beam person providing duplicate receipt instead of orginal recipt in hyderabad motinagar area and over all. this is duplication accounts and income tax angle this fraud and wrong procedure also. One more thing website name also not mentioned in the bill. this is also very dangerous thing they will get notice from Registrarar of the company (ROC) shortly....

The new Fibernet service is so unreliable that every other day I have to call up and file a complaint. Today 15-Nov-2014 when I noticed that the Fibernet connection (Koramangala, Bangalore) is not working I tried calling the customer service number. There was no response for 10 minutes and finally when a lady picked up she was eager to have the call disconnected quickly. Her claim was that there is a technical issue and the team is working...

I am consumer availing BEAM telecom services since last 3 years . since last 6 months I am finding deficiency in services and could not use it effectively . My customer ID no. is 103554 your service persons come on complain to customer care but problem remains same again . In customer care also there is effective response to my complaint hence I request you to send trained service officials who can eliminate the defect and understand actual...

Hi Team, This is a real real frustrating... Please check the below emails. How many times I should call you guys to solve this simple problem. I gave a cancel request on October 1st. And I got confirmation also. After that Beam Guys called me lot of times to take back the connection. So I took it again and it is re activated on October 26th or 27th. And I paid 691 Rs. Now beam took this amount for October and they...

I have paid money of Rs.2747 for a new connection on 1st november 2014. Connection is not made till now and executive (emp id : 1806) is not picking the call from the last 100 times i tried. Please resolve this with all due respect......

i am having a act cnection i have shifted my house to a apartment i gave request to shift my conection to my new location but company is telling that there no phsibility where as there are more than 35 conections are present in the same building please do the needful and oblige...

Really i feel very sorry for getting ACT Connection. Earlier i was with BSNL with 8Mbps speed which was more satisfactory and customer service was very good in Velachery- Chennai. Just got to know about 20Mbps speed from ACT and got their connection 3 weeks back. But 2 days back, the internet connection went off and i had made around 20-25 calls, still no action. The customer service is very very poor, and including the manager make just...

I have requested to refund the payment made before one and half month . I had called 'n' no.of times. Every time executives used to say that your problem will be resolved with in 24 hours, but nothing yet resolved from 45days ..I became impatient. Simply raising the tickets with different ticket Numbers. I also approached Beam Support Team but no use. Just got a call before 2 weeks and came to know that money sent through courier.Till now...

I have made a request for shifting of connection on 31st and nothing has been done yet. I have calling everyday only to receive shoddy treatment by their staff. Till now nobody has come for shifting of the connection. this is the ticket i logged with them - Ticket No : 14553206 on 31st. Moreover they have generated the bill for this month and I havent been using the connection since 1st of this month. I make around 6-7 calls everyday...

Dear Executive, i have raised a ticket on 15-10-14 to shift my connection.But there is no progress this issue. I used to call your customer care daily since 2odays and speaking to your floor supervisors regularly for about 30 min. Each time i am getting apologies and false commitments, but not putting efforts to solve my ticket. I found that, your people are making dummy calls and closing the tickets, keeping the main issue unresolved....

I am Raghavachary, mobile no:[protected]. In 6months plan of beam, my account activated on 19th september 2014, will complete on 19th march 2014. I have already paid total money for 6months plan, but now iam getting messages from beam regarding due amount Rs.986. Regarding this i have talk to customercare person, they said if i pay Rs.986 my account plan will be extended to 9th may 2014, but i dont want to extend plan to 9th may.Please maintain...