ACT Fibernet Complaints & Reviews

Sir, My Internet broadband connection was cut without prior notice. On Sunday(08/02/2015) night I had issue in connecting to Internet, I tried to call ACT customer care, but I got automated reply saying customer support is not available at that time. I registered a complaint with ACT next day ie on Monday(09/02/2015). I received a call from ACT representative on Tuesday(10/02/15) saying that the cable is crossing the power line and he has to transfer the issue to different department to rectify this. After this I don't get any response form ACT. I have done multiple calls to ACT customer care also visited ACT office in horamavu road, I got a multiple response 1) Cable is crossing power line, I have been using this connection for more than a year, I don't see any new power line laid around my place. 2) Switch is broken, there is not port for your connection 3) There is no permission to lay switch 4) There is no port for giving the connection 5) At ACT office, representative mention, it is the company policy not to lay cable crossing power line What ever is the reason, it should have informed and should have provided alternative solution before disconnection was made without my notice. Regards Santhosh Customer ID: 10502041 Location: Banswadi, Bangalore

I have made 10+ calls to customer care in the past 2 days, that internet is not working. Work is getting impacted because internet is down and asked the customer care to empathize the situation and treat it as emergency. No call back. No escalation. Very poor service.

HI team, I have raise a disconnection issue on 2nd of feb 2015 but still struggling to resolve with ACT technical team. And without resolving they are closing the request . Don't know to whom I need to contact . I have tried reaching to technical guy who says please don't reopen the issue as it has been already resolved. And ask not to call again on his number.

This is my house no: 13-2-910/a/2, raheempura, puranapool, Hyderabad 500006. Is not yet got the connection after booking the connection 4 days back My neighbours they have connection since from 2 years they booked name is s raj Kiran regsiter name as [protected]@gmail.com My name CHAVAN DHANRAJ is registered name My mobile no :[protected] Alternate no: [protected]

Hi, We are shifted my residence on 31st January 2015 as Flat No: 3-10-20/47/13, gokhale nagar, ramanthapur, Hyderabad 500013, on that requested connection shifting on 29.01.2015. the Beam Technicians are unable to provide connection till now.. Account Number is 707655 Userid is shravankumar.[protected]@yahoo.in Ticket No:15624100

You ACT Broadband service is really frustrating. From past two and half days we are calling to you customer care and explaining our issue of not getting Internet. Your people just do time pass by telling do this and do that and end up with not able to identify whit's the issue. You customer care number also charges us too much. We take Internet for doing office work at home and you guys don't understand the urgency of this. Bad service.

Hi, I'm Ashwin. I subscribed for ACT on 9th Jan 2015. My documents was accepted on 11th Jan. The payment was accepted on 12th Jan. I was supposed to get the connection within 10 days as per the SMS I received from ACT Team. After a few days, an ACT electrician installed a distribution box at my home and told me that the technical team will connect the cables to your workstation. The technical team never showed up. So, I registered an ACT request No [protected] on 16th Jan spoke to Prashanth from ACT who assured that this will be solved within 24 hrs. Surprisingly, I got a SMS that my broadband service has been activated and with it my username and password. Next day(17th Jan), I got a SMS that the ticket has been resolved, and to reopen the ticket, type "N" and send to [protected] which I sent.On 21st Jan(The Day I should have got the connection), I got the same SMS that the ticket has been resolved, and to reopen the ticket, which I sent on 22nd Jan. And again on 24th Jan with the same SMS.I had requested the ACT Team(Prashanth, Kiran, Chiranjeevi and Anand) on different occasions to provide me with an internet connection. So far, no one from the technical team has responded. Note: I'm using BSNL connection to write this review. The only update I get is that this issue will be resolved in 24 hrs and the periodic SMS to reopen the ticket. Today (1st Feb 2015) I got my first E-Bill to pay Rs.508 from Team Act. How nice of them to be so prompt in generating the Bill.FYI, I still haven't got my [censored]G internet connection yet ACT Team. This system is totally stupid!!! The ACT Team wants me to pay for the internet I haven't used at all? Any kid with a little bit of common sense can prevent this error from happening. What exactly is the Team doing?

Account ID : 755886 USER ID : hari.[protected]@gmail.com Contact No : [protected] We are shifted my residence on 22.12.2014 as Flat No: 101, Durga Ganesh Enclave, Plot No: 30, Santhoshi Matha Nagar Colony, Near Krishnaveni Talent School, Neredmet, Hyderabad-500056, on that requested connection shifting on 22.12.2014. the Beam Technicians are unable to provide connection . PLEASE REFUND AMOUNT IMMEDIATELY

Hi, I had a pretty bad experience while dealing with ACT Broadband Internet connection. This incident happened even before getting a new broadband connection. I paid the full amount(Rs. 7072) for next 6 months which does qualifies for a 7th month free net connection and free installation charges. I just applied for a net connection through act tv website on 24tn Jan'15 . ACT tv broad band guy(Srinath ([protected])) responded back on 25 th Jan'15 and came home and explained about the plan and received the full amount and flew away. He promised the installation and everything will be completed within a day and at worst case it will extend to 4 days. Today its 30th Jan 2015 and no sign of any installation. and the guy who received the amount for broadband connection isn't bothered to pick my call. My query is, if they can't provide a net connection on time then why are they stealing my valuable and hard earned money and doing fake promise to provide net connection. Thanks, Guru

Greetings, I would like to bring to the jumbo circus employees some discrepancies with regards to my beam a/c 206705. Billing: This area needs to serious coordination, looks like a bunch of jokers are handling this area. Please find below consolidated facts and interpretation from your own document (attached). Sept -2013 I had paid upto Sept 3, 2013 and applied for disconnection. As I am an NRI, I could call from my registered mobile number and your agents in the call center cannot think outside the script so I was dinged unfairly for Sept 2013, which I had to pay on Sept 26 as your jokers dont have a process in place. Oct - 2013 Post that, some retarded jack asses decided to bill me again for Oct 2013, Now you billing department either has no clue on whats going on or this is just a rip-off project. Screw the customer and get billing in any ways. Dec 2014 / Jan 2015 When I come back and apply for reconnection, I am again dinged. This time in addition to the package there is a "pro-rata" amount of Rs 500 + (apprx) which needs to be paid. I paid a visit to your office on Jan 16th, and met Sree Deepaak Prasanna Kumar Reddy and brought to his attention this issue among other ones. He assured me that some "expert" would look into this issue and let me know. Monday Jan19th, 2014 another Jackass from billing calls and tells me that my a/c is overdue. I had to explain that there is an issue and "expert" needs to revert. Finally, later on Jan 19th, Mr Deva ( God Himself) had to call from your billing department and acknowledged that the amount was billed incorrectly and post approvals, the adjusted amount will reflect in my a/c. During this conversation I also indicated that Sept 2013 was also incorrect and he assured me that he will look into this. Now all this was Mr Deva's blessings as no one in the organization apart from him was aware (no case notes). If he ran away with his wife then ..my money was out of the window again. Now this did not happen as my account was suspended on Jan 22, due to non-payment of dues. EXCELLENT Work, the jokers pulled a fast one on the Jumbo Circus...you bunch of nit-wits should be proud of your selves. Now comes the best part, I call for disconnection and Mr Butter Brain says that its not needed to disconnect as my account is already suspended. Furthermore, this would be considered at month end. Why ? If you can charge me pro-rata for connection, why the bloody hell do you guys not consider pro-rata disconnection ? I want to let you know that I have not used your services since Jan 21, 2015, so please dont get any wise crack ideas to bill me wrongly.

They have collected an annual membership amount by promising of providing broad band connection within 2 days. after that the person who has collected the amount or the customer care are not responding at all. The first time when I contacted they have registerd a complaint but there was no action even after 2 days complaint ID - [protected]

Hi, This is not expected as a standard service. I have not recieved any feedback for this request yet and the query still remains unresolved. request a strict timeline for this completion of set up. Please provide a final set-up timeline and failing to which I will raise this in public forums. Please consider this as test to patience for such poor bugus service. Irresponsible company since at the time of payment i was rushed into to make payment and now the delay has been significant. This is really annoying and not satisfactory! please let me raise this issue with the higher authority which i will find out very soon. Thanks, Somu On Tue, Jan 20, 2015 at 3:08 PM, Help Desk Bangalore <[protected]@acttv.in> wrote: Dear Mr.Shomu, Greetings from ACT Fibernet! We regret for the inconvenience caused to you. We would like to inform you that, we have registered your installation delay complaint with us and our deployment department will be reverted.. Complaint No. : [protected] We are always happy to serve you. In case of any queries please write to us on [protected]@acttv.in. Thanks & Regards, Mohankumar Executive - Customer Service, Atria Convergence Technologies Pvt. Ltd. Bangalore, Karnataka. On Mon, 19 Jan at 2:06 pm, shomu kundu <[protected]@gmail.com> wrote: Hi Team, Not sure if this is the right team to bring my concern to.. I'm still waiting for my ACT set up to be completed. I have made the necessary payment with a request that the set up should take place in 3-5 days due to my urgency at work (@ HSR layout). Bhushan has confirmed that set up would be done that week, but its crossed more than a week and I would firmly request this set up to be done ASAP. If no done by today COB, please reimbuse the amount immediately. Again, my payment was made depending upon the urgency of the set up required. My calls to Bhashan are unanswered too over the past few days. I am not sure who else do i escalate this matter with. regards, Somu #[protected] We confirm receipt of Rs.1259 via CHEQUE towards ACT A/c No 1113125.

Its almost 3 weeks over and I didn't get connection. In beginning they said it will take max 1 week and now When ever I call them they say it they will install connection by today. Even they are not returning my Rs.1680 which I paid as advance.

I applied for ACT fibernet and paid the money by Jan 5th 2015. I was informed that I would be getting the connection within 7 working days. There was no response from ACT for the next 7 days and I called customer support many times. I was not given any proper help or support. On the 9th day one guy came and fitted one box. Then again no response from these cheaters. Now I am thinking of cancelling the application and refund. But they are not attending my calls now. Can someone help me with this?

no immediate action when a complaint is raised. complaint is getting closed without problem solving. worst behaviour with customers. I suggest people go for their colony local broadbands. as they are local in case any problem occurs they will take as early action as possible. Never go for beam.

I have taken an ACT fibernet connection and right from day 1, I am having Port Problem (as reported by the engineer). The port in which my ACT fibernet is connected seems to be not a stable port and every time somebody is having a problem in the same junction box, some engineer comes and does some thing that my ACT fibernet stops working..this has happened 4 to 5 times and every time it takes two days to bring up the connection. While bringing up my connection, i suspect some other person's connection would be disconnected. There is no permanent solution provided for this.

ACT sucks !!! I approached them during end December 2014 for a new connection. Mr. Vasanth (Kumar kept calling me to come over and sign the contract. Once they got app Rs. 1750 from me, they have disappeared. It is now 20 days since I paid them and there is no sign of them. I keep calling the numbers of the executives ([protected]) and [protected] but noone answers. Have decided to intiate legal proceedings against them.

I have not got my broadband connection even after paying the required deposit. I have been constantly following on my complaint with the customer care and local executive since months even then I have got no solution till date. They have fixed a Junction box at my home a month ago but taking very long to even react on connection. I have never seen poor service than this ever in any connection. I have paid amount on Nov 14th and not received connection till now!!n

This is vikram from metropolis health care ltd my Account number is 791906. I made call and logged a complaint regarding cheque collection to customer care on 7th, 8th, 9th, 12th jan 2014 when ever i make a call to collect the cheque they say it will take 24 hrs.Till date no one have come to collect the cheque Ticket No. 13929994 Ticket No.[protected]closed without addressing the issue) Ticket No. 15403501 Please do the needful. Regards, vikram

This is regarding the power discount which was suppose to pay me from Sep, 2013 till 31st Dec, 2014 (16 Months). I am being following up for the amount / Cheque but till date I haven’t received a single rupee from beam cable. Every time I raise a ticket and these guys simple close the ticket without resolving the issue. This shows how professional these guys are working. I listen only one word from customer care saying that the issue will be resolved in another 2 days (48 hours) and will close the ticket. My account [protected] - Hyderabad Location Raised Date time Closed Date time 14600581 03rd Nov 2014 4:24 PM 14600581 04th Nov 2014 12:14 PM 14615892 04th Nov 2014 5:14 PM 14615892 09th Nov 2014 11:09 AM 14708847 11th Nov 2014 6:56 PM 14708847 12th Nov 2014 10:39 AM 14713172 12th Nov 2014 10:41 AM 14713172 17th Nov 2014 2:10 PM 14793582 19th Nov 2014 9:25 AM 14793582 19th Nov 2014 4:52 PM 14837492 22nd Nov 2014 12:50 PM 14837492 24th Nov 2014 4:51 PM 14863465 24th Nov 2014 4:52 PM 14863465 25th Nov 2014 10:40 AM 15258093 27th Dec 2014 5:38 PM 15258093 28th Dec 2014 5:24 PM 15270204 29th Dec 2014 9:30 AM 15270204 29th Dec 2014 3:12 PM 15283339 30th Dec 2014 9:46 AM 15283339 02nd Jan 2015 1:59 PM 15333310 03rd Jan 2015 3:46 PM 15333310 05th Jan 2015 10:41 AM 15399779 09th Jan 2015 11:47 AM 15399779 09th Jan 2015 1:20 PM 15402367 09th Jan 2015 1:54 PM