ACT Fibernet Complaints & Reviews

Dear Customer,

We regret the inconvenience caused. Please share your Customer ID or registered contact number, we will get back to you.

Warm Regards,
ACT Fibernet

I came to know about the power discount from my friends after 3 years of installing the backup battery and network connection box in my premises. This information was never passed to me at the time of installation or at the time of paying internet bills.
When I called around 20-30 times to the customer care and consulted the beam office once. The followoing things were ( in sequence)
1) No power discount will be provided for the past.
2) Can provide power discount for max 6 months ( @Rs50/month)
3) Can provide power discount for max 1 year ( @Rs50/month)
4) Can provide power discount for 1 year (@Rs75/month)
5) Can provide power discount for 2 years (@100/month) but Rs1800 through cheque and the remaining can be adjusted in the next payment ( that will be in April 2015)
6) All the above things are through phone, I have asked for the written mail for the above details, then they told that email cannot be given as there is no access for that...and then there is no response.

First of all, I need the complete refund of electricity charges from the day one of installation of box in my premises.(@min of Rs100/month )

The complaint tickets raised are all closed without resolved.

I need complete justice on it ( the loss I had on this with interest, the time I wasted on this, the mention tension, )
All including the complete loss is far more than the actual money the beam telecom has to pay.


I request the consumer forum to take this up and provide me the justice.

Thanks,
Ramakrishna
[protected]@yahoo.com

Dear Y. V. Subramanyam,

We regret to know this and assure you that we will look int the request on priority and get in touch with you on your email ID mentioned above.

Warm Regards,
ACT Fibernet

You are absolutely true a I completely empathy you as I am currently going through the same phase.
To me the FUP of 50 GB got finished within 5 days of installation without downloading or browsing any HD content except for regular mail checkups and social networking.

SIck with ACT.

I get my 75GB exhausted in 15 days .. this is the 3rd month I see this.


ACT is ready to provide a day wise break up of the usage.
However, they cant provide the website that was accessed during that time.

But, if we raise a complaint and get an FIR, then they are ready to get the complete data.

If this happens next time, I am getting an FIR.

Customer ID : 11262544

Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.

Akshay
[protected]

Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.

Dear victorvasanth6,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet

Dear AkshayyBansal,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet

This happened to me as well. 50GB Exceeded in 4 days

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority..

Today, couple ACT executives called me and trying to prove that this is consumed by me or someone hacked my router. They also send me report.. Which clearly show that couple IP address are added to my account wrongly.. (notice there is no change of IP for a prolonged period and a continuous download during the day and night).

i have the same problem,
my account id is 11253318. subscribed for ACT storm 75gb. i was using ACT s=blaze and 50gb got expired so early by 15 days itself so i upgraded to ACT storm and i face the same problem now. i request act to send me my internet usage details. my mail id is [protected]@gmail.com .and during night time my internet speed is less than 3mbps. i did speed test for 4-5 times and i found the same results. please get back to me ASAP.

same problem here...
i have 2 connections...

my id's are
11055973
11086625

and i want my usage details of both the accounts...

resolve this by tomorrow itself...

This appears to be a widespread issue. ACT surely is involved in something fishy here. I have been getting my FUP exhausted pretty early every month for past few months. Even with very little usage, i have 10 Gb used up in 5 days of feb. I don't know what they mean by "your grievance has been resolved". Anyone wants to share what their response was to complaints?

Dear Shrey M,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

What's going on? It's just been 6 days since my fup reset and it already shows 51 gb is used up? Are you kidding me? Fix this issue please. Please stop tampering with our fup. I've barely downloaded 2 Gb of stuff and it shows 51gb done. Reslove it ASAP please.
Id[protected]

i have the similar problem,
my account id is 11527912 . subscribed for ACT lightning package of 75gb. i was using ACT broadband for 2 years in chennai with absolutely no problem .

It has been 1 month since I installed ACT IN BANGALORE and this month it shows I have used up 75 gb in 6 days !!! Is it even possible with just one person at home checking email !! And I use my internet only after 8pm at night . This is criminal and cheating and needs to be taken up seriously .
My internet is so slow now that I cannot even check email .
I don't plant to continue with this ACT broadband if this is the pathetic service and absolute cheating which goes on

my mail id is [protected]@gmail.com and please get back to me ASAP.

Ra Raghavaram
on Aug 20, 2015

You are absolutely true a I completely empathy you as I am currently going through the same phase.
To me the FUP of 50 GB got finished within 5 days of installation without downloading or browsing any HD content except for regular mail checkups and social networking.

SIck with ACT.
!Report this post
Vi victorvasanth6
on Dec 17, 2015

I get my 75GB exhausted in 15 days .. this is the 3rd month I see this.


ACT is ready to provide a day wise break up of the usage.
However, they cant provide the website that was accessed during that time.

But, if we raise a complaint and get an FIR, then they are ready to get the complete data.

If this happens next time, I am getting an FIR.
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 18, 2015
Verified Support

Dear victorvasanth6,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
!Report this post
Vi victorvasanth6
on Dec 18, 2015

Customer ID : 11262544
!Report this post
Ak AkshayyBansal
on Dec 19, 2015


Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.

Akshay
[protected]
!Report this post
Ak AkshayyBansal
on Dec 19, 2015


Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 19, 2015
Verified Support

Dear victorvasanth6,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 19, 2015
Verified Support

Dear Akshayy Bansal,

We will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 21, 2015
Verified Support

Dear Akshayy Bansal,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 23, 2015
Verified Support

Dear AkshayyBansal,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet
!Report this post
Dp dprasad.k
on Jan 6, 2016


This happened to me as well. 50GB Exceeded in 4 days

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority..

Today, couple ACT executives called me and trying to prove that this is consumed by me or someone hacked my router. They also send me report.. Which clearly show that couple IP address are added to my account wrongly.. (notice there is no change of IP for a prolonged period and a continuous download during the day and night).
!Report this post
Al Alloysius Kevin
on Jan 17, 2016

i have the same problem,
my account id is 11253318. subscribed for ACT storm 75gb. i was using ACT s=blaze and 50gb got expired so early by 15 days itself so i upgraded to ACT storm and i face the same problem now. i request act to send me my internet usage details. my mail id is [protected]@gmail.com .and during night time my internet speed is less than 3mbps. i did speed test for 4-5 times and i found the same results. please get back to me ASAP.
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Jan 17, 2016
Verified Support

Dear Alloysius Kevin,

We will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Jan 18, 2016
Verified Support

Dear Alloysius Kevin,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
!Report this post
Ba basavaraj111
on Jan 24, 2016


same problem here...
i have 2 connections...

my id's are
11055973
11086625

and i want my usage details of both the accounts...

resolve this by tomorrow itself...
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Jan 25, 2016
Verified Support

Dear Sir,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
!Report this post
Sh Shrey M
on Feb 5, 2016


This appears to be a widespread issue. ACT surely is involved in something fishy here. I have been getting my FUP exhausted pretty early every month for past few months. Even with very little usage, i have 10 Gb used up in 5 days of feb. I don't know what they mean by "your grievance has been resolved". Anyone wants to share what their response was to complaints?
!Report this post
Beam Telecom / ACT Customer CareVerified User
15 hours 18 minutes ago
Verified Support

Dear Shrey M,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
!Report this post
Vi Vishal1997
10 hours 25 minutes ago

What's going on? It's just been 6 days since my fup reset and it already shows 51 gb is used up? Are you kidding me? Fix this issue please. Please stop tampering with our fup. I've barely downloaded 2 Gb of stuff and it shows 51gb done. Reslove it ASAP please.
Id[protected]
Sorry my account id was wrongly mentioned in the previous post .. This is the correct account id --------


i have the similar problem,
my account id is 1353942 . subscribed for ACT lightning package of 75gb. i was using ACT broadband for 2 years in chennai with absolutely no problem .

It has been 1 month since I installed ACT IN BANGALORE and this month it shows I have used up 75 gb in 6 days !!! Is it even possible with just one person at home checking email !! And I use my internet only after 8pm at night . This is criminal and cheating and needs to be taken up seriously .
My internet is so slow now that I cannot even check email .
I don't plant to continue with this ACT broadband if this is the pathetic service and absolute cheating which goes on

my mail id is [protected]@gmail.com and please get back to me ASAP.

Dear Vishal,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet

Yesterday I complained about my account . Now the same thing has happened in my parents place account id[protected] !!! Wow .. I checked last night it was 12 Feb today morning 77gb . ACT BROADBAND is completely screwed up . same thing happened to my house day before yesterday .. Complete cheaters ACT BROADBAND . I will not recommend anyone ACT BROADBAND to anyone anymore . Fraudsters . My email id is [protected]@hotmail.com


Two accounts in different places in Bangalore same problem -- ACT BROADBAND IS CHEATING CUSTOMERS ..

Account id 11527912
Account id 11485864

my account ID is 11485864 . I have been a user of ACT broadband in cheenai for 2 years and have had no problem . The second month of my connection in bangalore and overnight my data is showing 17gb to 77gb overnight . It is humanly impossible for it to have been used up overnight . I had filed a complaint on 8th feb and was promised action in 24 hours . After hours and hours of calling and talking to customer care executives nobody has resolved this problem . This is absolute SCAM and FRAUD by ACT broadband . I will now make sure all my family connections which are in ACT ( 5 or 6) will be disconnected due to this poor service and CHEATING AND FRAUD .DISGUSTING ACT BROADBAND BANGALORE . just shameful .

Dear Sir,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet

I have a 30GB FUP on my broadband connection of ACT. I monitor the complete bandwidth daily through custom open source firmware installed on my router. So every traffic in and out is monitored.

They capped on 20GB instead of 30GB and restricted the bandwidth to 512K. I have a complete stats from my router you can see. Even 512 Kbps also is too low, actually I get around 120Kbps and I have a proof of that.


These ACT guys are big cheaters.

Any ACT guy here fix the problem, otherwise will be complaining to TRAI.


My Acc: 11332342

I have ACT Incredible account which allows 125 GB FUP limit. I have a folder in which I keep all the downloaded data. I bought a new laptop this month Feb 2016. ACT is saying that 125GB FUP exceeded - between 1st FEB - 21st FEB 2016. In my folder I have downloaded 53.4GB and I still have 71.6GB which is impossible to get over with online streaming data. Moreover I was not in Bangalore between 15th Feb - 20th Feb 2016. Then how come the FUP limit has been exceeded. Is there any legitimate explanation for this. I have just paid 700/- to buy 39 GB but the speed remains to be at 1Mbps.

This package is high priced and ACT service is going really bad - where as you guys used to be amazing at one point of time!

I am really really disappointed.

Account ID: 11215439

I was using 50 gb connection and its FUP was exceeding on 25th of every month. I asked them to send me the details but they are not sharing the bill which has actual every day breakage. I increased the connection to 75 GB and boom it again exceeded on 25th.

Please fix this problem ASAP.

OMG srsly this is terrifying, its jst been 6 days after the reset and my 50gb fup is vanished. How is this even possible when i havnt used so much internet in jst 6 days. ACT broadband service is getting worse day by day. Please fix this issue asap.

Id[protected]

Same FUP issues here. On Mar 6, I am over 100GB o[censored]sage when we were merely browsing emails. I had it reset to 100GB again on Mar 8, after a big battle w/ the technical team. now Mar 9, I have already used 55GB. how is it possible?
we will need to report this to TRAI.
My Account ID:11078922

Hi,

My customer id is 11523160.

I am also facing the same issue above. i was using ACT - Blaze 50 GB but it expired so early in 10 days.
Can you look at his query ?

My Contact number =[protected]
Customer name = Ramesh

Regards,
Ramesh

I was somehow managing the situation over the last few months with the same problem as some of you have faced but it was just ridiculous this month. On March 1, 2016 when it was a regular week day and both my kids went to school and I went to work. I come back and check the usage at around 6pm and its 10 GB. By 4th March, all of my 75 GB is used up. How in the hell can this happen?? I raised a complaint on the 4th asking for details of the usage and I got a breakup by the 7th and it definitely had a breakup of all the 75 GB that got used up within the first 4 days and all it said was that is was all from one mac ID which is my internet ID. I was told to change my password and thought that it could be that somebody else was sharing my internet, but even after changing the password nothing has changed. Today its the 12th and the data usage is 88 GB in spite of absolutely no downloads as I had specifically asked each and every one in my house to stop downloading anything from pics on whatsapp, watching videos, playing video games, anything that could impact the usage.

I'm really on the verge of discontinuing and moving to another ISP unless somebody really cares about finding out what went wrong and fixes it.

My userid is 10903188
I have similar problem. Between Mar 16 21:18 to Mar 17 03:17 i.e 6 hours, almost 26 GB has gone.

This happened on weekday when we do just email checking, surfing social media sites and office work.
This is pathetic, how can anyone consume 26 GB in 6 hours especially when for majority of the time we were sleeping

I have smilar problem of full FUP usage

my id 11220891

completely feel cheated...

My account id is 10484832.
i've been using ACT internet for almost 3 years. This issue never used to happen.
for the past 4-5 months im seeing that the FUP gets over very fast, 75 gb gets over in 15 days of minimal usage. the whole day no one in my home uses the internet., i only come back after work and use the net. I almost reset the Fup every month. i end up paying 400+ rs extra for the reset.

This is not acceptable. please get back to me ASAP.

I have the same problem my ID is 11344906. I woke up today morning and saw my FUP getting used up like 3 GB within a night when all my devices were off and the modem was switched off. Please rectify it asap. This has been happening for the past 3 months

Same happened with me 75GB in 15 days. Did the reset and speed is 0.41 MBPS. I don't understand

1. How did 75GB vanished
2. Paid money for FUP reset still I get 400 kbps speed.

User Id: 11250607

Hi,

I have the same issue. With in 5 days after my FUP is reset, I got a message that I have consumed 80% of my FUP. I have either downloaded or did not watch any online streaming. I am wondering how my FUP is consumed. Is ACT doing good from it's technical side?

My ACT id is 1185049.

Even I am not able to speak to the customer care since their availability is limited.

I am requesting fast 20 days for act fibernet modem router, customer care not responding fast 20 days. If they doing same i will withdrawn the net. My user name 11854731 murthy gt

Yes murthy...you should will withdraw your connection. This is not so good. They not should do this with you. You are write and they are wrong. They are just behaving as your english, ie BAD

ACT Broadband — NON ACTIVATION

I have been told that my act fibre net would be activated within 24hrs of installment, but it has been 5 days, I haven't even received the user name and password.

Internet Down from one week No response

I have raised complaint on 28th March 2014, NO: [protected]. Every day they are telling it will be resolved by tommar. I am frustrated with this. In my building they gave new connections very fast. But my problem still not resolved.

Even I suspect 15 days 51GB data consumed and it's totally a shut on your side act .

I am currently going through the same phase.
To me the FUP of 50 GB got finished within 5 to 10 days of installation without downloading or browsing any HD content except for regular mail checkups and social networking.i am taking off my connection if this continues..10926896 is my id..i need a solution for this else i am removing all the boxes from my home

Even iam facing same problem from 6 months.they don't have respect for there customers they keep lying everyday telling they will fix the problem.every day i have to call them and every day they guarantee that they will fix the problem in 24hrs or 72hrs..they register complain just for the name and close themselves without even solving the problem..there was no problem from 2months but the problem again started from this month i didnt trust this guys so i have been monitoring my fup usage from 3 months..its shocking how it shows 1.5gb usage for checking a news or browsing for 5mins??i have mailed them the usage details but still no response from there side they ignore your mails..i have used only 17gb of data but it shows that my 30gb has been used..

I have been using ACT for almost 10 months now and have recently upgraded to the 60 mbps 100 GB plan. I download quite a lot and my work is mostly at night. On 21st July I exceeded my FUP and the internet has slowed down to 512 kbps. I wanted to make a payment and reset the FUP and here's where my problem starts. When the speeds are slow even the ACT page fails to load and takes multiple tries before loading. In fact I tried other websites at the same time and they did seem to work manageably ok. I fiinally make it to the FUP reset page and made the payment as advised. It took me almost an hour for this entire process since "ACT" own home page does not load. I got the "payment successful" message and was redirected to the ACT page (which again did not load). Finally when it loaded it showed that my FUP was reset. (btw this was at 11 PM) I restarted my browser, closed all open applications and my speed was still the same. I restarted my computer and did not change. I disconnected my internet cable from the computer and router and did a power cycle. Yet, the speed was the same. I even tried to use the "ACT Resolver" and what a pain that jackass tool is. It does not login and only shows a circling icon and there is no way to even shut it down. My speeds were not restored until next morning. (but I was charged from the previous night)

On 28th July around 11:30 I again exceeded the FUP, and the exact same story.

In both the cases I have been charged for the extra day as well but I have not received the service until the following day (when the server is reset - does a process like this really require a server reset ? cmon...) ACT does not even have a "help" page to resolve such issues. I have lost two nights of work because of this bull. My Lord, save us, for these are the so-called technology companies in our country today.

This is really worst service. My 50 GB limit got exhausted in just 20 days and I got message to reset FUP with additional amount. I think ACT is cheating customers. It's better I switch to Airtel which is really very transparent in its services.

My ACT Account ID :[protected]

Dear ACT team,

We have been using ACT connection for over 2 years now. Every month my FUP (75 GB limit) gets exceeded within first 15 days post which we get really speed. This is not the only problem I have been facing with ACT. If you check my complaint history you would find unresolved issues for the past few months. Even after writing an elaborate mail to your team the issues remain unresolved and unattended. Despite of various requests from our side no action has been taken. Please be aware that the various scams run by you do not go unnoticed by your consumers.

I am planning to lodge a complaint in the consumer court of India as well as the local police station. Please be prepared to hear from our lawyers. During the course of this case thorough due diligence will be conducted on your operations post which you shall have to pay back remuneration to all the customers you have conned in the past years. Only you would know magnitude of costs that would accrue to you (depending on your fraud).

Thanks for your 'services'.

Ansh

Customer ID[protected]

I am also facing the same issue, its been consecutively 3-4 months I am resitting my FUP, and finally I have increased my package from 50 gb to 60 gb, that to got over within 20th of month, we dont use this much data ever .
Please immediate clarifications .

Account ID :[protected]
phone :[protected]

Even i have slimier problem with FUP, month end it will dry like hell from 2 months, ACT just just need to be responsible.

I came here searching if anyone had the same issue. This month dec 2016 on the very 2 nd day i was surprised to have used up 3gb as shown in the logs of my account dashboard. I was damn sure it couldn't have happened because all these days i have worked only for an hour or two and not using much of internet for any media purposes. At the end of this month i got flexbytes done, 5gb got over in 3-4 days. Though here i used it for watching movie, it couldnt have crossed so much, just before watching that video when i checked it showed my 2.5 gb usage data, and then after watching a video, i was dragged back to 256kbps. These guys are making hell lot of money cheating us.

USer id :[protected]
Bangalore

I doubt similar things are happening with my FUP data also!

I faced the same issue. I did FUP reset by paying 700/- this month by believing them that I have actually exceeded the limit of 50GB. Now within 10 days the new FUB is also exceeded. This is really really bizarre. I asked for FUB breakup for this month and they sent the breakup via mail in some excel sheet where it shows I have used [protected] MBs[protected]GB)) of data. This #### is out of my understanding. Think twice before opting for ACT.

Hi Everyone

I am planning to start a Facebook page, twitter account and a online petition on the ways of ACT and the fabrication of Data usage which they have been putting all of[censored]s through. I was wondering will all of you join the pages to support this?

i just did my fup reset but the speed is still 512 kb and i ahve 76 gb left data of 75 mbps but my speed even after reset is 512 kb

i just did my fup reset but the speed is still 512 kb and i ahve 76 gb left data of 75 mbps but my speed even after reset is 512 kb my id is[protected]

Hi,

We have been using ACT for more than year. But, past 3 month, we are observing false excessive usage has been reported in ACT web portal. This is looks like, some fraudulence being done by ACT team. Actually, first we were suspecting our own employees for excessive usage. We have implemented usage reporting tool, by that we came to know that ACT is giving false excessive report to cheat the customer. For your reference am attaching real time report for the first of this month.

Note: Due to this last two month, we are facing poor internet connection after two weeks of month. Since our limit is getting exhausted. If is not solved, we planning unsubscribe this service

UserId:11059207

Regards,
Kalanidhi - Admin
[protected] / [protected]

There are bandwidth hogging processes that keep downloading updates in the background which can lead to these kind of problems. ACT is not to blame for this. Disable windows update and BITS (Background Intelligent Transfer Service). And protect your wifi with a strong password.

I am using ACT BLAZE plan. it has monthly 100 GB of FUP data with 50 Mbps speed limit and post FUP the speed changes to 512 kbps. in this month march i had visited my home town and had not used internet for 10 days, after coming back, within two days my 100 GB data has been shown as used, when i inquired, they said i had downloaded more than 90 GB of data on my Laptop in two days with 4-6 hours of time span each day which is never even possible. My laptop has only 5 GB of hard disk free space available. it is a clear case of data cheat from ACT. I raised complaint and without proper analysis, they try to close the complaint. Their only in a intention to close the complaint. Pathetic technical team. they are not understanding a simple logic that 90+ GB data cannot be downloaded in 5 GB of free space laptop hard disk. it is a FUP scam that ACT is doing. they are having a faulty data monitoring system and are blaming customers for excess usage. The ticket is still in open state and it has been a week

My Ticket No: [protected]
User ID:[protected]

Regards
Arunkumar Vikram

MY Account #[protected]

Same here...I have been using Act internet services for 8 months. Except first 3 months, Almost.every month I have been facing the same problem. I wonder How openly they are cheating so many customers month after month with a evidence of mal practices.

I am getting SMS of 100% utilization of quota even after 14th of month sometimes with another SMS immediately after that to renew it.

guys,

Act people are sucks man, they are making fool by showing fake usage for me i my 40 GB data got usage with in 10 days while i am most of the time in office . how it is possible that's make me got frustrated.

ACT people check on my id :[protected]

i will never gonna use your service, if this happen again so better to check and fix otherwise there are better and rail able service provider in market i will go with them definably

ACcount id:[protected]
Phone : [protected]

FUP consumed in 4 days ?

First of all I was not in town from beginning of this month and now you say my FUP is 50% consumed ?

THis is not possible. Fix ASAP

Account Id[protected]

FUP of 175GB got over in 24 days. Of these 24 days, we were on vacation for 7 days.
For past 2 years, we were on Airtel broadband and never once crossed 75GB with similar usage.

Fix this ASAP. How is it that only ACT has this problem? Is it intentional?

MY 100 GB data finished in one day just for surfing internet in one lap ... its a huge scam ACT doing .. I have used ACT in chennai i didn't face this issue . But bangalore ACT doing something worng... My ACC:[protected]

I am facing the exact same problem. Reading this, I am sure now that this is being done intentionally. There is no software glitch but this is a know embezzlement o[censored]ser data. Really pathetic customer service as well.

Me too !! Facing this for the second month in a row. Now they're asking me to monitor the usage in Jan. !! I took the detailed report which gives me a feeling that they're double counting the usage. The details are not matching with what I'm getting from my DD-WRT router's bandwidth usage report. Not sure how to nail this down. !!

These Guys are disgusting!!!